Towards Quality in VET

Prof. Olga Oleynikova,

IVETA President

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Some quotes «Quality means doing it right when no one is looking»

Henry Ford «People forget how fast you did a job – but they remember how well

you did it»Нoward Newton

«It is quality rather than quantity that matters» Lucius Annaeus Seneca

«Be a yardstick of quality. Some people aren't used to an environment where excellence is expected»

Steve Jobs «The 'Journey of quality' speaks of the paradigm of 'a process

approach' of good inputs to a high success» ISO9001:2008 Quality Management System: A Reference Guide

«Quality is fitness for use in terms of design, conformance, availability, safety, and field use».

Juran

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Juran’s 10 steps to quality improvement1. Build awareness of opportunity to improve2. Set goals for improvement3. Organize to reach goals4. Provide training5. Carry out projects to solve problems6. Report progress7. Give recognition8. Communicate results9. Keep score10. Maintain momentum by making annual improvement part of the

regular systems and processes of the companyThese can very well apply to VET in terms of overall quality

management

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Key principles of the VET quality management Customer orientation Confidence Operational openness and transparency Aiming at excellency Uniform quality Innovativeness, capability for renewal and

peer learning

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DEVELOPMENT OF THE

ECONOMY AND SOCIETY

Customer needs

StudentsEnterprises

Society

IMPACT on

the WORKING LIFE

AND SOCIETY

CUSTOMERSATISFACTION

qualificationscompetence

Life skillsTALOUSHALLINTOHENKILÖSTÖHALLINTOTIETOHALLINTOMYYNTI JA MARKKINOINTI

Support processesManagement processGeneral administration

Environmental managementSafety management

Support processStaff management

Financial managementAdminristrative service

ICTReal estate management/maintenance

Education process- Resources needed for producing education and training services- Clients taking part in producing education and training services

Quality Processes

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VET quality management vision:

Quality management is an integral part of VET provision on all levels of operation

It makes possible to meet the changing needs of the clients and to support continuous quality improvement of VET

Quality assurance – key aspect of quality management

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Quality management tools EFQM Balanced Scorecard ISO-standards Peer learning Benchmarking Self assessment External and internal auditing (and so on)

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Quality assurance in VET (1)

Measures to ensure that all students depending on their needs and capacities get enough high level education and support services in various educational environments to achieve the competence reguirements set in the national curricula.

Uniform and known to clients principles, procedures and processes concerning pedagogic and other performance, which form part of the pedagogic and management approaches

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Quality assurance in VET (2) Education providers must together with

workplace players develop quality management tools for on-the-job training and make sure that these tools will be implemented

The national education administration must make sure that the qualification system is flexible and meets the needs of working life by developing the qualification system and processes of preparing, supporting and follow up of the national curricula development work.

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Education process

Strategical planning

Staff managementFinancial management Administrative service

ICTManagement of real estate (maintenance)

Management processGeneral administration

Enviromental managementSafety management

Operational goals

-Development of the operating system and processes

-Development of the business

Assessment• pedagogocal audit• self assessment• external audit• client feed back• customer results• society results• business results

Continuous improvement

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Quality Assurance and Quality Culture What is Quality Culture:

1. We're all together: VET schools and their customers

2. No subordinates or superiors allowed. 3. Open, honest communication is vital.4. Everyone has access to all information on all

operations. 5. Focus on processes.6. There are no successes or failures, just

learning experiences.

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Cooperation Towards Quality in VET In the global world with enhanced mobility

and quick pace of change it is vital to join efforts in making VET better and to learn from each other.

IVETA sets great store on mutual learning.

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The Copenhagen Process

The Copenhagen Declaration (November 2002) called for a single framework to bring together the

existing transparency instruments rationalisation of related networks

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The Copenhagen Process

Aims at: reinforcing the European dimension in VET; increasing information, guidance and counselling on,

as well as the transparency of, VET; developing tools for the mutual recognition and

validation of competences and qualifications; improving quality assurance in VET.

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The Copenhagen Process

OutputsThe Common Quality Assurance Framework

(CQAF)The European Quality Assurance Reference

Framework for VET in Europe (EQARF)The European Network on Quality Assurance

for Vocational Education and Training (ENQA-VET, established in October 2005)

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The Copenhagen Process

Outputs The Virtual Community on Quality Assurance in VET (set up and

run by Cedefop since 2003) The European Qualifications Framework as a European

translation system for the level of qualifications and the education and training courses required for obtaining these qualifications

The European Credit Transfer System for VET – to support lifelong learning, the mobility of European learners and flexibility of learning pathways to achieve qualifications by making easier for learners to build on achievements they have made during their education paths

EUROPASS

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Current Paradigm Shift

From external quality assurance to stronger internal quality assurance requiring a developed quality culture at VET schools and colleges

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Management process

External Quality Assurance

Internal development process Support process

Customer needs

Possibilitiesand threats on the market

Identification of needsAnticipation

Educational services for individuals -process

Competence development services for companies -process

Customersatisfaction

Sufficientresources

Customerfeedbackquestionnaires and interviews

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Internal Quality Assurance Tools EFQM Self-assessment as a tool to foster quality

culture and achieve continuous improvement

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ISO 9000 certified management system

Continuous im

provement

self assessment /

EFQM

EXCELLENCE

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Why Self-Assessment

1. To identify the strengths and weaknesses2. To map the follow-up progress and to benchmark with

other organizations3. To jointly analyse and develop operations 4. To promote learning and flow of information5. To disseminate good practices internally6. To motivate personnel to improve processes7. To improve planning of activities and Strategy8. implementation9. And in the long run – to develop a quality culture

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Thank you for attention!

Moscow, Russia

Center for VET Studies

Office 202, 4 Semyonovskaya Sq.,

Phone: +7495 972 35 90, +7 495 972 25 90

E-mail: observatory@cvets.ru

Web-site: www.cvets.ru