towards building a

Training & DevelopmentTraining & DevelopmentTraining & DevelopmentTraining & Development

Towards Building a Learning Organisation

Its All About Playing An ….

Integrative and Transformational Role.

Training & Development defined

� Training Current Jobs

� Development Future Jobs

Objectives

• Improving Organisation Performance

• Enhance Knowledge & Skill levels

Training & Development

Direct link to business strategy

Cost or Investment?

Training Investment Leaders

@ 3.2% of Payroll

Motorola –1% of annual sales

HP – 5% of annual revenue

Focus Areas

• Leadership Development

• Customer Awareness

• Employee involvement /Motivation

• Innovation

• Process improvement

• Change management.

• Cross cultural awareness

Who is responsible?

Training…A Process

�Pre-Training

�Training

�Post Training

‘Training to be effective must be a continuous process’

The Process Flow….

Training Need Identification(BTNI, MPDP)

Validate Training Needs

A,B,C Analysis

ClassifyTraining

Identify & Understand Coverage

The Process Flow….contd…

Expectations fromParticipants

Pre-Training material

Deliver Training

FeedbackPost Training Activity

Select the Trainer, Discuss Methodology

Pre-training Phase

� To determine the relevance of training to the employee’s job

� To ascertain training will make a difference

� To link improved job performance to Organizational goals

Training Delivery…

Task

• Design an Induction Training Program for new entrants

• What are the 3areas you would suggest are mandatory coverage

• Objective – Familiarization to the organization

• Duration?

Training Techniques

• Informational Presentation

• Simulation Method –Case Studies/Role

Plays/Games/In-basket exercise

• On the job training

• Sensitivity Training

• Multimedia Training/E-Learning

• Assessment Centers/Development Centers

• 360 Degree feedback/Multi-rater process

Measuring Training Effectiveness –ROI of Training

ROI is a comparison of benefits to cost expressed as a percentage of the original investment.

It is a way of finding if the training met its goals to an extent that justified its cost

• Link to business imperatives: Net sales per employee, Gross profit per employee

• Clearly set objectives & continuous monitoring

Post Training –Kirk Patrick Model

Training Workplace

1 2 3 4 5

Reaction & Learning Behavior & Results

ASTD - The Top Ten Trends Copyright © 1996 ASTD

Percentage of Courses Evaluated at Each

of Kirkpatrick’s Four Levels

94%

34%

13%3%

0%

20%

40%

60%

80%

100%

Level 1 Level 2 Level 3 Level 4

Source: “Restructuring: Results From the 1996 Benchmarking Forum” (ASTD, 1996)


Percentage of Courses Evaluated at Each

of Kirkpatrick’s Four Levels

94%

34%

13%3%

0%

20%

40%

60%

80%

100%

Level 1 Level 2 Level 3 Level 4


Post Training –Kirkpatrick Model

Training Trends….

Training Trends….


Trend 5

Advances in technology will

revolutionize the way training is

delivered.


Trend 5

Advances in technology will

revolutionize the way training is

delivered.


Training Time By Delivery System

70%7%

7%

5%

4%

3%

2%

2%

1%

Traditional Classroom

Other Self-paced

Traditional CBT

AT/Interactive Classroom

Interactive/multimedia CBT

Televised distance learning

Other alternative

delivery systems

Internet/network

distance learning

EPSS



Training Time By Delivery System

70%7%

7%

5%

4%

3%

2%

2%

1%

Traditional Classroom

Other Self-paced

Traditional CBT

AT/Interactive Classroom

Interactive/multimedia CBT

Televised distance learning

Other alternative

delivery systems

Internet/network

distance learning

EPSS


Training Trends….


Trend 6

Training departm ents w ill find

new w ays to deliver services.


Trend 6

Training departm ents w ill find

new w ays to deliver services.

Training Trends….


Competencies For The Future

� Industry or corporation awareness

� Leadership skills

� Interpersonal-relationship skills

� Technological literacy

� Problem-solving skillscontinued . . .



� Industry or corporation awareness

� Leadership skills

� Interpersonal-relationship skills

� Technological literacy

� Problem-solving skillscontinued . . .

Training Trends….



� Organization understanding

� Contracting skills

� Buy-in and advocacy skills

� Coping skills

� Ability to see the big picture

Source: ASTD M odels for H um an Perform ance Im provem ent: Roles, Com petencies, and O utputs (ASTD , 1996)



� Organization understanding

� Contracting skills

� Buy-in and advocacy skills

� Coping skills

� Ability to see the big picture

Source: ASTD M odels for H um an Perform ance Im provem ent: Roles, Com petencies, and O utputs (ASTD , 1996)

Training Trends….


Trend 7

Training professionals will focus

more on interventions in

performance improvement.


Trend 7

Training professionals will focus

more on interventions in

performance improvement.

Training Trends….


Trend 9

Com panies w ill transform into

learning organizations.


Trend 9

Com panies w ill transform into

learning organizations.

Training Trends..

A S T D - T h e T o p T en T ren d s C o p y rig h t © 1 9 9 6 A S T D

S o m e C h a rac te ris tic s o f L ea rn in g

O rg an iza tio n s

� b e lie f th a t sys te m s th in k in g is fu n d am e n ta l

� c lim a te th a t en co u rag es , rew ard s , an d

en h an ce s in d iv id u a l an d co llec tiv e learn in g

� su rp rise s , m is tak es , an d fa ilu re s v iew ed a s

lea rn in g o p p o rtu n itie s

� w id e ly av a ilab le access to in fo rm a tio n an d

re so u rcesco n tin ued . . .

A S T D - T h e T o p T en T ren d s C o p y rig h t © 1 9 9 6 A S T D

S o m e C h a rac te ris tic s o f L ea rn in g

O rg an iza tio n s

� b e lie f th a t sys te m s th in k in g is fu n d am e n ta l

� c lim a te th a t en co u rag es , rew ard s , an d

en h an ce s in d iv id u a l an d co llec tiv e learn in g

� su rp rise s , m is tak es , an d fa ilu re s v iew ed a s

lea rn in g o p p o rtu n itie s

� w id e ly av a ilab le access to in fo rm a tio n an d

re so u rcesco n tin ued . . .

Towards being a Learning Organisation

A ST D - T he Top Ten Trends C opyright © 1996 A STD

Som e C haracteristics of L earn ing

O rganizations

� desire for con tinuous im provem ent and

resources

� learn ing in tegrated w ith w ork

� opportunities for open d ialogue and inquiry

A ST D - T he Top Ten Trends C opyright © 1996 A STD

Som e C haracteristics of L earn ing

O rganizations

� desire for con tinuous im provem ent and

resources

� learn ing in tegrated w ith w ork

� opportunities for open d ialogue and inquiry



Actions to Support and Create a

Learning Organization

Promote people who

demonstrate

capacity to learn

Create forums to

share learnings &

best practices

Reward flexibility,

new initiatives and

risk taking

Change performance

appraisals to assess

learning activities and

outcomes

Enable people to take

responsibility for their own

learning budgets and

opportunities


Actions to Support and Create a

Learning Organization

Promote people who

demonstrate

capacity to learn

Create forums to

share learnings &

best practices

Reward flexibility,

new initiatives and

risk taking

Change performance

appraisals to assess

learning activities and

outcomes

Enable people to take

responsibility for their own

learning budgets and

opportunities


A S T D - T h e T o p T en T ren d s C o p yrig h t © 1 9 96 A S T D

T ren d 1 0

O rgan iza tio na l em ph asis on

h u m an perfo rm an ce m anag em en t

w ill acce le ra te .

A S T D - T h e T o p T en T ren d s C o p yrig h t © 1 9 96 A S T D

T ren d 1 0

O rgan iza tio na l em ph asis on

h u m an perfo rm an ce m anag em en t

w ill acce le ra te .

Winning Organisations must move

from being just

Learning Organinsation

to being a

Teaching Organisation….

Leadership Engine, Noel Tichy

towards building a

Technology