total team commitment: strategic plan 2017-2022

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TOTAL TEAM COMMITMENT

Message from the Assistant Vice Chancellor

In accordance to LSU’s Strategic Plan 2025, it is our vision to be the

premier provider of transformative student-athlete support services. We

pride ourselves in utilizing state of the art technology, student-centered

support programming, one-on-one advising, a 54,000 square foot facility

that is conducive to learning, and being a committed team.

The Cox Communications Academic Center for Student-Athletes’ team is

comprised of five units: an executive team, an academic affairs team, a

student affairs team, an educational support services team, and an

operational team. Collectively, this dedicated group develops the

student-centered support structure for every LSU student-athlete.

In an effort to ensure that we are meeting the needs of our student-

athletes and remain amongst the premier support centers, we constantly

assess, evaluate, research best practices, and implement new

programming.

Our commitment to the total development of our student-athletes

primarily includes four areas: academic development, personal

development, community engagement, and career development. We

believe that our holistic approach has the potential to naturally develop

our student-athlete's intellectual growth and curiosity.

Our developmental approach to learning encourages education through

inquiry. We also encourage our student-athletes to be future leaders who

will go out into society and evoke the necessary changes by executing,

exhibiting, and teaching the very values that this office practices on a

daily basis. Those values are Accountability, Commitment, Success,

Integrity, Diversity, Teamwork, Education, and Service.

Again, we are very proud of what we do and how we do it...the LSU

way…a Total Team Commitment! Enter to Learn, Leave to Serve!!!

Geaux Tigers!!!

Kenneth O. Miles

Assistant Vice Chancellor

http://www.acsa.lsu.edu/about/staffmember.aspx?fac=5

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Our Organizational Chart

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Our Team Charter

As a member of the Cox Communications Academic Center for Student-Athletes team, I commit to:

o Remembering the primary focus is the student, and advocating on their behalf and my

team's behalf.

o Advocating for the success of co-workers and pushing them to be better every day.

o Working to my fullest potential every day and practicing integrity in all facets of my

work to ensure that students have the best chance for academic success.

o Holding my team members accountable to the same ethical standards of excellence,

and trust that they are giving their best every day.

o Embracing and respecting the skills, strengths, unique abilities and individual differences

of my team members.

o Seeking to understand and appreciate the demands and pressures of my colleague's

roles within the team and support them to reach their highest potential.

o Facilitating a positive and supportive atmosphere that is grounded in engaging,

meaningful dialogue through sound communication.

o Creating a decision-making environment that allows for the sharing of relevant

information through open communication.

o Empowering team members with the confidence to work toward their personal and

professional goals.

o Developing myself and team members to evolve our practices and approaches for the

betterment of our students.

o Listening to my team members and giving their ideas and needs my undivided attention

and the utmost respect when they are speaking.

o Exemplifying the values of CCASCA at all times, and I will conduct myself accordingly.

o Taking a proactive approach in times of conflict by addressing issues and concerns in a

respectful, professional, and timely manner.

o Resolving conflict with agreeable solutions for all parties involved.

Our Vision

To be the premier provider of transformative student-athlete support services.

Our Mission

Our team is committed to challenging student-athletes to achieve their highest level of

intellectual and personal development.

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Our Values

Accountability: Exhibiting and promoting responsibility, independence, and self-

advocacy.

Commitment: Striving for excellence in the achievement of our organizational

goals.

Success: Achieving holistic success in all that is desired, planned,

attempted or achieved.

Integrity: Upholding an uncompromising moral and ethical code by

adhering to rules, regulations, and values.

Diversity: Cultivating and sustaining an inclusive environment that fosters

mutual respect for individual differences.

Teamwork: Fostering a cooperative and supportive effort to achieve mutually

defined goals.

Service: Contributing to the betterment of society by acknowledging and

pursuing the needs of the institution, community, and those we

serve.

Education: Fostering a thirst for knowledge and promoting the discipline to

pursue life-long learning.

Our Motto Enter to Learn, Leave to Serve

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GOAL 1: To graduate our student-athletes

Objective:

To offer a comprehensive

framework tailored to

improve the academic

skill set of each student-

athlete.

Strategic Actions

Advise according to the degree audit

o Create projected graduation plans to map out

progression with eligibility

o Conduct face-to-face advisement meetings

with students that encourage ownership of

major and classes

o Communicate with senior colleges regarding

degree requirements

Maintain a proactive process to regularly assess and

monitor student academic assistance needs in

order to provide individualized support plans and

interventions when necessary.

o Create a formal process for pre-screening

student-athletes when they sign their National

Letter of Intent (NLI)

o Assess students upon entry

o Create Academic Support Plan which outlays

tutoring, Learning Specialist, referrals, and

other specialist time as necessary for student

on Learning Specialist caseload

o Continue to assess individual progress;

intervening as necessary- (at minimum two

weeks into semester, mid-semester, one

month before finals, two weeks before finals)

o Promote early intervention to reduce the

number of students with academic sanctions

Maintain a purposefully structured and effectively

managed tutorial program

o Devise a system of qualitative and quantitate

measures for assessing the growth and success

of the tutorial program

o Renew College Reading and Learning

Association accreditation for Levels 1-3 Tier II

Certification by 2017 (Valid for three years)

ORGANIZATIONAL FOCUS

Objective:

To offer a comprehensive

framework tailored to

improve the academic

skill set of each

student-athlete

The NCAA 2017 Overall Graduation Success Rate for

our student-athletes is 90%.

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o Increase visibility of Tutorial Program among

other professional organizations and learning

centers

o Create Tutor Professional Development

Opportunities for Tutorial Staff

o Expand SMART Board game-based learning

initiative in the Tutorial Program

Implement proven retention/persistence

principles

o Address compliance issues as it relates to

NCAA and SEC

o Find ways to recognize high achieving

student-athletes

Establish and gain buy-in for the shared

responsibility for student accountability systems

o Assess class checking resources

o Establish realistic overall and per-team 1/3/5

year goals to include team-specific strategic

plans

o Actively support post-eligibility and pros who

are near degree completion via a formal

degree completion program: Project

Graduation

o Routinely evaluate the center’s support

systems for quality, comprehensiveness,

effectiveness, and perceptions

o Renew N4A Certification

The Tutorial Center employs more than one hundred fifty tutors

and provides student-athletes with supplemental instruction

based on the constructivist-teaching model.


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GOAL 2: To prepare student-athletes for life after LSU

Strategic Actions

Establish comprehensive professional development

and planning for students that will prepare them to

compete in today’s society

o Implement programming for academic/

professional careers

o Establish relationships with former student-

athletes

o Provide preparation for professional athletics by

sport

o Integrate parental/guardian unit with student-

athlete experience

Instill the importance of service and volunteerism

o Set realistic, attainable goals for student-athlete

participation in volunteering/community service

o Seek out new organizations needing service –

diversify

o Encourage awareness of and participation in civics

related activities

Provide programming to increase awareness of health

and wellness issues and financial literacy

o Create a peer support group, not limited to

leadership development, team building

o Establish educational programming and create

information material for health and wellness and

financial literacy

o Instill the importance of cultural competence

o Research, support, and join university efforts to

bring about courses that would cover life skills,

health and wellness, career development,

academic integrity, study skills, leadership, etc.

o Identify available resources for student-athletes

who are parents


Objective:

To provide a holistic

approach that fosters

lifelong learning, critical

thinking, and encourages

independence into

adulthood

In 2016-17 our student-athletes have

completed more than 7,000 hours of

community service within the

University, Baton Rouge, and the

surrounding communities.

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Goal 3: To develop a culture of responsibility and integrity through

education and example

ACADEMIC STANDARDS & POLICIES

Strategic Actions

Develop a CCACSA Code of Ethics to provide a

framework for ethical standards and decision-making

Develop policy and procedure handbooks/manuals for

all units

Create a searchable electronic repository

Objective:

Define clear standards of

proper procedure and

protocols for students, staff,

and other stakeholders

Strategic Actions

Develop a standard protocol for new hire on-boarding

process.

Ensure that staff is cross-trained in all essential

functions and procedural processes

Objective:

Evaluate and develop policies

and processes that establish

greater efficiency and

effectiveness

The Cox Communications Academic Center for Student-Athletes (CCACSA) has

achieved College Reading & Learning Association (CRLA) certification for all three

levels of the department's tutor training by the International Tutor Training

Program Certification (ITTPC) Committee.

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Strategic Actions

Explore collaborative opportunities for programmatic

transparency in order to open interdepartmental

dialogue and share experiences and solutions to

academic integrity

Promote strategic staff involvement on campus

committees

Develop an outreach plan that utilizes established and

new communication outlets to communicate our

commitment to Integrity

Objective:

Communicate the importance

of integrity and other core

values to the community at

large

Objective:

Foster approaches that

sustain a culture of positive

ethics and integrity

Strategic Actions

Conduct Athletics/Academic Risk Analysis both

internally as well as with other Athletic stakeholders

to explore current practices in regards to academic

integrity and compliance

Create/improve education and training for staff,

graduate assistants, tutors, student workers, interns

and students in order to instill the importance of

integrity and core values into constituents. Training

should focus on NCAA policies, Academic Integrity,

Student Advocacy, and CCACSA policies

In 2016 the Cox Communications Academic Center for Student-Athletes

was selected as a national Model of Excellence Program

by University Business and Higher One.

ACADEMIC STANDARDS & POLICIES

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Goal 4: To nurture the personal well-being and professional aspirations

of our team

PERSONAL & PROFESSIONAL STAFF DEVELOPMENT

Strategic Actions

Review the advisor calendar/timeline of deadlines

Provide opportunities for staff to recharge

Promote modified office hours

Objective:

To promote staff well-being

Objective:

To create a cohesive

staff environment

Strategic Actions Promote/ Support healthy tips of the month to staff

and workshops on " Health and Wellness" topics of

choice

Create opportunities that embrace the opportunity to

gather as a team for sporting events

Allow casual dress during non-peak times

Promote Fun Friday themes

Objective:

Continue to boost team

morale

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Objective:


staff environment

Strategic Actions Schedule group exercise activities

Schedule staff social events

Promote staff recognitions

Define protocol for early dismissal

Promote work life balance

Establish a rotation of study hall coverage

Support athletic teams during work day

Allow staff to leave early to attend games

Objective:


staff environment

Through CCACSA, students develop

retention strategies to improve their

social integration into campus life, as well

as their academic success.


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Objective:

To create opportunities

for Professional

Development for staff

Strategic Actions Capitalize on opportunities to attend workshops

either on campus or locally and attend webinars

Report back information from conferences during

staff meetings

Present or serve on a campus or national

association committee

Attend state, regional, national conferences

Support the use of tuition exemption benefit

Identify relevant speakers for team meetings

Strategic Actions Develop shared calendar system

Provide adequate lead time for staff to complete

assignments, provide feedback and meet deadlines

Understand others timing and restrictions and

work schedules

Implement Out of office notification

Promote Guest Coach Program

Utilize new technology and provide training

Objective:

To create optimal

collaboration

Objective:

To create opportunities

for Professional

Development for staff

Objective:

To improve communications

among team members


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The Evaluative Process:

Each goal, objective, and strategic action are based on performance metrics established by committees assigned by the Assistant Vice Chancellor. The committees are charged with periodically assessing the progress of the relevant components of the strategic plan and will regularly provide status updates at team meetings. Information gained from these reports are used to adjust and amend the plan accordingly.

Led and coordinated by a committed team,

the Cox Communications Academic Center for Student-Athletes provides

cutting-edge technology, support programming, and one-on-one advising,

all within a 54,000 square foot facility that is conducive to learning.

100 Gym Armory • Baton Rouge, LA 70803

Telephone: 225-578-5787 • Fax: 225-578-5790 • E-mail: [email protected]

mailt:[email protected]