Presentation on T. Q.

M.Total Quality

Management.Presented By:

Miss Nikita Bajarang Amane.

1st year M. Pharmacy

Quality Assurance

RAJARAMBAPU COLLEGE OF PHARMACY

KASEGAON

Content:-

1. Introduction

2. Definition

3. The General Meaning Of TQM

4. The TQM system

5. Approaches

6. Dimensions of TQM

7. The principles of TQM

8. Variables

9. Basic Concepts of TQM

10. Benefits

11. Example.

12. Conclusion

13. References

Introduction :

• In the global marketplace increased levels of competition have

resulted in quality becoming of increasing importance to

organizations and consequently Total Quality Management

(TQM) has become a key management issue.

• It includes the all about QUALITY should applied in

organization

What is TQM?

TQM is the integration of all functions and

processes within an organization in order to

achieve continuous improvement of the quality

of goods and services. The goal is customer

satisfaction.

DEFINITION:-

The Genral meaning of TQM

Total - made up of the whole

Quality - degree of excellence a product or service

provides

Management - act, art or manner of planning,

controlling, directing,….

CustomerFocus

ProcessImprovement

TotalInvolvement

Leadership MeasurementTraining Supportive structureCommunications Reward and recognition

ContinuousImprovement

Objective

Principles

Elements

The TQM System

MANAGEMENT OF PROCESS QUALITY

HUMAN RESOURCE DEVELOPMENT AND

MANAGEMENT

STRATEGIC QUALITY

PLANNING

INFORMATION AND ANALYSIS

CUSTOMER FOCUSAND

SATISFACTION

QUALITY AND

OPERATIONAL RESULTS

SENIOREXECUTIVELEADERSHIP

System Approach for TQM

Driver

System

Dimensions of Quality

Durability- Useful life ,include repair.

Service- Resolution of problems, ease of repair.

Response- Human relations with Customers.

Aesthetics- Sensory Features.

Reputation- Past performance, Company Image.

The Principles of TQM Customer Advocacy

Ensuring leadership (management involvement)

The involvement of all staff in decision making

Process approach to management

System approach to management

Continuous improvement in performance

Management by facts

Mutually advantageous relations with suppliers

VARIABLES

Vision

Leadership

Momentum

Resources

Teamwork

Training

Focus

Outcome

TQM Six Basic Concepts⁕ Leadership

⁕ Customer Satisfaction

⁕ Employee Involvement

⁕ Continuous Process Improvement

⁕ Supplier Partnership

⁕ Performance Measures

Benefits:-

Improved Quality

Employee Participation

Team Work

Internal & External Customer Satisfaction

Productivity ,Communication

Profitability & Market Share

Example:

TQM at a t Toyota motors

Total Quality Management (TQM) would not be what it is today

without Toyota Motors.

Renowned for its lean production system, Toyota Motors is the tenth

most important company in the world according to Fortune Global

500 and one of the only companies on the list to directly address

TQM.

Understanding the magnitude of the company’s contribution to

overall total quality management is a great feat. First of all, one must

look back at history.

References :-

•www.fkm.utm.my total quality management

•www.vikalpa .com

•www.rug.nl.pdf

•www.wikipidia.com

•www.slideshare.com

•www.ppt/of/admine/TQM<.research>