Total Quality Management Bus 432

Ali albdour (Ph.D)Ali_albdour@hotmail.com

Text Book:Quality Management for Organizational Excellence: Introduction to Total Quality, by Goatish, D. and Davis, S., Published by Prentice Hall, 6th edition. (2010).

Leadership and change

Chapter 2: page 177

Key Elements of Total Quality• 1- Strategically based• 2-Customer focus• 3- Obsession with quality• 4-Scientific approach • 5- Long-term commitment • 6-Teamwork• 7-Continual process improvement• 8- Education and training • 9- freedom through control• 10-Unity of purpose• 11- Employee involvement and empowerment

3

Leadership and changeCharacteristic of leadership• High levels of productivity• Positive, can-do attitudes• Commitment to accomplishing organizational goals• Effective, efficient use of resources• High level of quality• Mutually supportive teamwork approach to getting work done

4

Leadership and changeLeadership is the ability to inspire people to make a total,

willing, and voluntary commitment to accomplishing or exceeding organisational goals

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Principles of leadership for quality

Leadership for quality is leadership from the perspective of total quality

• 1-Customer focus• 2- Obsession with quality• 3- recognizing the structure of work• 4- looking for faults in systems • 5-Teamwork • 6- continuing education and training • 7- freedom through control• 8-Unity of purpose

6

Leadership for qualityDeming chain reaction for each improvement in work

methods and process• Improved quality• Decreased cost• Improved prices• Increased market share• Longevity in business• More job• Improved return on investment

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Leadership. Motivation, and inspiration

• One of the characteristics shared by effective leaders is the ability to inspire and motivate others to make a commitment. The key to motivating people lies in the ability to relate their personal needs to the organizations goals. The key to inspiring people lies in the ability to relate what they believe to the organisational. Implicit in both cases is the leaders need to know and understand workers. Including both their individual needs and their personal beliefs 8

Maslow's hierarchy of needs

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Leadership. Motivation, and inspiration

Leaders need to understand how to apply Maslow's model if they hope to use it to motivate and inspire works. Principles to required for applying this model are as follow:• Needs must be satisfied in order from the

bottom up• People focus most intently on their lowest

unmet need• After a need has been satisfied, it no longer

works as motivating factor 10

Leadership styles

• 1- Autocratic leadership• 2-Democratic leadership• 3- Participative leadership• 4-Goal-oriented leadership• 5-Situational leadership See pages 184-186The appropriated leadership style in a total quality

setting is “participative leadership”

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Leadership characteristics Leadership characteristics that build and maintain followershipLeader build and maintain followership by earning the respect of those they lead.characteristics of leaders that build the respect:1- sense of purpose.2- self- discipline.3- Honesty4- credibility5- common sense6- stamina7- commitment8- steadfastnessSee pages 187-188

Pitfalls that can undermine followership

trying to be a buddyhaving an intimate relationship with an employeetrying to keep things same when supervising former peersparadigms of human interaction • Win\win• Win\lose• Lose\lose• Win

Trust building and leadershiptrust is a necessary ingredient for success in the intensely

competitive modern workplace. Building trust requires leadership on the part of mangers. Trust-building strategies include the following:

1) Taking the blame and sharing the credit2) Pitching in and helping3) Being consistent4) Being equitable