total hr solutions in vietnam – corporate profile 2015 - l&a

CORPORATE PROFILE

www.l-a.com.vn

The First Choice for HR Solutions

CONTENT PAGE

Who we are?

• Mission Statement 01

• Historical Milestones 02

• Facts & Figures 03

Why L&A?

• Leadership team 04

• Our Group 06

• Our Partners 07

Why the SIBOT approach? 09

What we offer? 10

What people say about us? 19

In this profile

Mission statement

OUR VisionThe first choice for HR solutions

OUR MISSIONTo maximize clients’ return on investment in people

our commitment

C ustomized Solutions

A ligned Systems

R eliable Partnerships

E ffective Returns

OUR CORE VALUE

P rofessional

R esponsible

I nnovative

D edicated

E nduring

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Founded in 2001, Le & Associates has proudly built a distinct reputation and has earned the trust of our clients that has led to our rapid development and success in both domestic & international markets.

HISTORICAL MILESTONES

2001 20092004 20142002 20132007

ÜEstablished

ÜDeveloped Executive Search & Selection service

ÜDeveloped Staffing & Outsourcing service

ÜDeveloped Corporate Training & HR Consulting service

ÜDeveloped Corporate Strategy Consulting service

ÜOpened Rep. Office in Ha Noi

ÜDeveloped Assessment Center for Corporate & Talent Development

Ü Introduced SIBOT model-Total HR turnkey solution

Facts & Figures

With wide experience+14 years continued development

Local & International+20 EXCELLENT PARTNERShips

Succesfully ongoing+100 PROJECTS

Working all over Vietnam+ 8,000qualified staff

Structured database+100,000 qualified candidates

Training & Consulting+30,000 hours

Published annually+100 informative publications

Annual revenue +150% growth

Annual revenue for 2013 450+ billion vnd

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WHY LE & ASSOCIATES?

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Pham, Thi My Le (Mrs.) Chairwoman

Tran, Si Chuong (Mr.) Vice Chairman

• Le is the Founder and Chairwoman of Le & Associates (L&A), leading the company to become the most respected Human Resource Solution providers in Vietnam.

• Recently, Le co-founded and has been operating KingBee, a marketing-communication supplier partnering with L&A in delivery of total HR turnkey solution to many famous multinational and local brands.

• Continuously since 2002, she has invested in internet industry (job boards, social network, etc.)

• She was Vice Chair, Young Business Association of Ho Chi Minh City (2006- 2011); Co-founder and former Vice Chair, 2030 Business Club – Saigon Times Group (2003 – 2010).

• Le acquired Bachelor of Arts in Business Administration at Open University of HCMC (1997) and in English as Valedictorian at Pedagogy University of Hue (1994).

• Chuong has been a professional investment & management consultant with 20 years’ experience in Asia. He currently sits on the Member of the Advisory Council of the top 500 businesses in Viet Nam - VNR500 Club.

• Before serving as Managing Director of James Riedel Associates, Inc., in Vietnam (1995 – 2005), Chuong was a Professional Staff Member of the U.S. House of Representatives Banking Committee and concurrently as a Legislative Assistant for foreign affairs and international trade.

• He has been a preferred contributor and quoted widely in Vietnamese and in international media on issues of foreign direct investment, corporate governance, economic reform policy, banking, trade and the promising emerging enterprises of Vietnam.

• He graduated from U.C. Berkeley School of Engineering, The London School of Economics and The Johns Hopkins University School of Advanced International Studies.

LEADERSHIP TEAM

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Tran, Bang Viet (Mr.) Deputy General Director

Ngo, Dinh Duc (Mr.) General Director

Truong, Chi DZung (Mr.) R&D Director

• Viet led or key contributed in strategic and organizational changing projects for TMA Solutions, Mai Linh, Tan Tien Plastic Packaging,Tasco, Vinasoy, VinhTuong, Koda Saigon, Vinataba, etc.

• Before joining L&A, Viet had over 10 years executive level experience in top companies with deep insights of different industries, plentiful organizational cultures/models and diversified strategies.

• He has currently played the role as key leader of many business and entrepreneur associations such as JCI Vietnam, Young Businessman Association, Vietnam CEO Forum.

• He has acquired master degrees in both Information Technology and Business Administration as well as international professional certificates in leadership and management consulting.

• Duc is one of the critical success factors for the impressive and sustainable growth of L&A during the last 05 years with annual revenue increase of 150%. This has firmly consolidated L&A’s position of the first-ranked supplier of staffing and outsourcing services in Viet Nam, especially in production area.

• Duc has personally engaged and successfully led the following consulting projects for Balanced Scorecard and Human Resources Management: Long Binh Industrial Park, South Basic Chemicals Company, Truong Hai Auto, Au A Trading, Eximbank, Hoang Long Pharmaceuticals, New York School, SEC Gia Lai, Tan Tien Plastic, Ben Thanh Trading Service, Tasco, Cat Loi Vinataba, Vinasoy,etc.

• Previously, Duc managed sales for multinational and local companies in construction materials and was regarded as a pioneer of the team.

• Duc gained Bachelor in Electricity at HCMC Technical Pedagogy (1994) and in Business Administration at Open University of HCMC (1997).

• Dzung has over 30 years’ experience contributing and managing regional and national level projects in education, technical training, e-commerce and e-government.

• Dzung has successfully delivered many projects in Balanced Scorecard and Human Resources Management to L&A’s clients: Hoa Sen Group, Nguyen Kim Trading, Vicaco, Eximbank, Au A Trading Company, Truong Hai Auto, Country Factory, Tapack, etc.

• Previously, he served for over 10 years in research of educational psychology and taught at Lam Dong Pedagogical School (1982-1992)

• His capabilities in research and rich background in business management software, contribute expertise to L&A and our clients, especially with change management and system optimization.

• Dzung achieved Master of Business Administration at Rushmore University, Distance Learning, Cayman Islands (UK) from 2001-2003.

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TOTAL HR TURNKEY SOLUTION

KingBee JSC - a highly efficient integrated marketing & communication com-pany with an excellent planning and executing team – provides services to clients throughout Vietnam. Key strengths in sales and marketing are the fast-and-fit personnel staffing and KPIs-orientated outsourcing solutions with thousands of seasonal contractors in Vietnam, their own social network of 10,000+ content freelancers from social networking at www.vieclamthem.pro

Saigon Polytechnic College (SPC) of recognized training quality among Associate Diploma schools in Ho Chi Minh City with a new 9000-student campus in Cu

Chi and the second campus in Go Vap District of HCMC, offers education in Phar-macy, Obstetrics, Nursing, Sales and Marketing and IT. SPC is the one and only Associate Diploma schools in Vietnam that delivers a “2 + 2” Nursing program with an international university. The college’s strategic location brings about the advan-tage intake of students and provides labor to DucHoa Industrial Zone (Long An Province), Tan PhuTrung Industrial Zone and Industrial Zone of North West Cu Chi (Cu Chi District) and Trang Bang Industrial Zone (Tay Ninh Province).With the Stra-tegic Shareholder Cooperation, SPC stands out for the reality and practicum in their training while L&A has a guaranteed source of well-trained candidates at orders.

and a state-of- the art ICT for project planning and man-agement support. Kingbee has been acknowledged by many multinational brands for the well-delivered cam-paigns in social/viral marketing, PR, activation and trade marketing. This cooperation helps L&A to deliver sales and marketing results in turnkey solutions to clients with confidence.

OUR GROUP

By strategic investment in our two group members KingBee and Saigon Polytechnic College, L&A has completed the closed supply chain of high quality labour and multi-functional operating capability, now ready to be transferred to clients in turnkey solution.

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OUR STRATEGIC PARTNERS

On March 27th, 2013, L&A signed an agreement witnessed by the Vietnamese Ambassador to the Philippines with Adamson University, one of the top Filipino universities with over 81 years of experience in training local and international undergraduate and post graduate students in different fields. L&A became the exclusive partner for student enrollment in Vietnam in nursing, pharmaceuticals, hospitality management, English. Nurses that graduated from Adamson University have been employed around the world, including Britain, the USA and the Middle East with a monthly salary of up to USD 5,000. This step is to prepare Vietnamese skilled labor force to dispatch to developed nations in the business development strategy of L & A.

Extended DISC® International, is one of the top three

companies in the field today, and has spread to over 50 countries, with highest annual growth rate of 50%. The Extended DISC® System has been translated into 55 languages and was used by over a million people in 2013. Recognizing 160 different behavioral styles, Extended DISC® is designed to provide decision-makers with information about individuals and their behavioral style, strengths, development areas, skills, opinions, perceptions and expectations. Since 2011, L&A has been the official authorized distributor of Extended DISC® International in Vietnam.

Harrison Assessments was founded in 1990, focuses on providing the most accurate and effective assessments in

the industry by dedicating a large portion of its resources to research, development and user friendly software engineering. The Harrison smart questionnaire measures 175 behavioral competencies, 6500 Job Success Formulas and a job analysis toolkit enable users to quickly and easily customize assessment criteria to accurately reflect specific job requirements.

The WageIndicator Foundation was launched in 2001

to contribute to a more transparent labour market for employees and employers. The WageIndicator collects, compares and shares, labor market information through online & offline surveys and desk research. It serves as an online library for wage information, labour laws and career advice.The WageIndicator is assisted by world-renowned universities, trade unions and employers’ organizations and currently operates in over 70 countries. In Vietnam, L&A is proudly the national representative and contributor to the project.

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OUR SIBOT APPROACH

It is clear that the corporate optimal performance is impacted deeply by the following factors: :

1. Accuracy and effectiveness of the strategy

2. Fine transformation from strategic goals to strategic initiatives and action plan

3. Alignment and efficiency of organizational structures and operation management systems

4. Readiness and competence of the organization

5. Availability of motivated employees

6. Motivation of people

With a great combination of industry advanced knowledge and real application experience in Vietnam, L&A proposes SIBOT as an efficient model for effective improvement of corporate operations by aligning all the individual KPIs with the business strategy, motivating innovation, trimming redundant movements and expenses and increasing productivity. You have the flexibility to use a separate module or the full set of services in SIBOT model. Whatever your choice is, we will proactively serve you in the spirit of “turnkey solution” to deliver convenience and satisfactory results.

L&A’s SIBOT Service Model

STRATEGY

INiTIATIVE

BUILDING

OPERATIoN

TRANSFER

Improving the accuracy and effectiveness of the strategy

Improving the effectiveness of organizational change

Establishing and improving operational management systems

TOTAL HR TURNKEY SOLUTION

Practicing HR management professionally

Balanced Scorecard Implementation

Consulting Corporate Assessment

Executive Coaching

Organization (Re)structuring

HRM System Establishment

Operational Management Improvement

Recruitment

People Development

Sta�ng & Outsourcing

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WHAT WE OFFER

We are proud to be the one and only agency with a ready-to-be-transferred framework to help develop your Human Resources in a turnkey solution. In case of your using a single service, our team also commits to bring about expected deliveries in the spirit of “turnkey solution”.

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A | BALANCED SCORECARD IMPLEMENTATION CONSULTING

Transfering know-hows, mentoring and facilitating clients’ strategy taskforce to apply Strategy Map and Balanced Scorecard in formulating corporate strategy in order to ensure the successful and efficient transformation of the corporate strategies into management objectives and operational action plans

Ü Strategic Theme

Ü Strategy Map

Ü Strategic Objectives

Ü Strategic Measures & Targets

Ü Strategic Initiatives

Ü Balanced Scorecard

DELIVERABLES

STRATEGY BUILDINGInitiative OPERATION TRANSFER

Plan your strategy

Develop your strategy Align your organization

Test and Adapt

Plan your operations

Mon

itor a

nd le

arn

STEP 2

STEP 1

STEP 3

STEP 6

STEP 4

STEP

5

Financial

InternalProcess

Learning&

Growth

Customer

Strategy & Vision

Layer 1: Organization-wide Layer 2: Support Unit

Layer 2: Business Unit

Layer 3:

Teams and Individuals

Layer 2: Department

6 steps of building and implementing a Balanced Scorecard

3-layer Balanced Scorecard cascading

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B | CORPORATE ASSESSMENT

C | EXECUTIVE COACHING

1. Organization Readiness: to understand the current readiness of an organization toward a specific strategic change

2. Management Team: to understand the capability of management taskforce against a specific standard/purpose

3. Individual Professional Insight: to understand characteristics, strengths, preferable placement and roles, leadership and management style, knowledge and ability of an individual

Supporting executives and management teams with advanced and practical techniques and frameworks to lead the change successfully and efficiently across the organization.

1. BSC – Balanced Scorecard

2. Project Management

3. Advanced HR Management

4. Employee Involvement Enhancement

5. Innovation Management

Our widely-experienced experts can join the clients’ taskforce as project managers or project facilitators to facilitate the projects efficiently.

Ü Organization Readiness Report

Ü Employee Engagement Report

Ü Job/Role Fit Report

Ü Team Report

Ü Leadership/Management 360o Report

Ü Leadership Development Plan

Ü Personal Development Solution

DELIVERABLES


Nationwide Distributor of

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TRANSFER

D | ORGANIZATIONAL (RE)STRUCTURING

Analyzing, designing, realizing and deploying organizational structure in order to be lean, suitable, more effective and supportive to the organization’s strategic effort. Depending on the industry, business model and specific organizational resource, strategies and cultures, a selective set of methodologies and approaches will be employed.

Ü Organizational structure

Ü Functionlities and Duties

Ü Job Description System

Ü Policies and Regulations

DELIVERABLES

REORGANIZATIONREVIEW MISSION & VISION

CORPORATE

BUSINESS MODEL

IMPROVEMENT

COMPANY

VERTICALLY

BUSINESS PROCESS ANALYSIS

ALIGNMENT

STRATEGY

STAKEHOLDERSPROCESSESA

NA

LYZ

E C

UR

RE

NT

AN

ALY

ZE C

UR

RE

NT

EN

GA

GE

OR

GA

NIZ

ATIO

NA

L

STRUCTURE

CHANGE


REDESIGN PROCESSES & STRUCTURE

IMPLEMENTATION PLAN

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E | HR MANAGEMENT SYSTEM ESTABLISHMENT

Supporting clients to establish Human Resource Management Systems, aligned to the corporate strategy to realize an organization’s strategic goals by improving employee’s motivation, engagement, contribution and development. Ü Compensation and Benefits system

Ü Performance Management system

Ü Competency Management system

DELIVERABLES

Vision ObjectivesMission InitiativesValues

Org Chart Policy & RegulationF&R JD

Objectives Cascading

Performance Management

Monitoring & Control

Performance Appraisal

Job Evaluation

Compensation & Benefits

Pay structure

Salary Policy

Competency Assessment

Competency

People Development

Succession Planning

STRATEGY LEVEL

ORGANIZATIONAL LEVEL

• HR Return on Investment • HR Availability • HR Productivity

EFFICIENCY OF HUMAN CAPITAL INVESTMENT


HR MANAGEMENT SYSTEM

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F | OPERATIONAL MANAGEMENT IMPROVEMENT

Co-working with our strategic partners of strong expertise in operation management to leverage both strengths in order to guide clients to achieve their full potential.

World-class advanced tools such as TQM, TPM, Lean, 6 Sigma to ensure a firm methodology and smooth operation after the transfer of consulting delivery.

OPERATION MANAGEMENTE

NTE

RPR

ISE

TIME

CHALLENGE

IMPROVEMENT

LEANEXPENDITUREPROFIT

QUALITY

QU

ALITY

CONCEPTSERVICE

IMPROVEMENT

RESOURCE

STRATEGYINDUSTRY

LEADERSHIP

EN

GA

GE

VALUE

WASTECHANGE


Ü Optimizing operation processes

Ü Minimizing wastes and costs

Ü Boosting productivity

Ü Improving Overall Equipment Effectiveness (OEE)

DELIVERABLES

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G | RECRUITMENT

Ü FMCG

Ü Retail/ Wholesales

Ü Industrial Machineries

Ü Banking & Finance

Ü Hospitality

OUR SERVICES ARE CONSIDERED BEST PRACTICE IN:


C A N D I D A T E

C O M P A N Y

C A N D I D A T E

C O M P A N Y

The Job Fit & Cultural Fit Model

MATCH FITMATCH FIT

ABILITIES PERSONALITY & ENERGY CHARACTERABILITIES

NEEDS

PERSONALITY & ENERGY CHARACTER

CULTURE

Ü Detailed brief on position and environment analysis

Ü Two-way assessments with: • Behavioral Assessment • Job Comparison • Team Assessment • 360° Feedback Ü Succession planning for 6

months’ period

RETAINED EXECUTIVE SEARCH

Ü Full and rapid assistance in the recruitment of middle and senior executives for key positions

Ü Fill senior positions which are seldom advertised

STANDARD EXECUTIVE SEARCH

Ü Meet the need to hire a large number of temporary and permanent employees within a short period of time

Ü Huge database, which contains around 100,000 profiles in addition to external sources

Ü Provide thorough assessments and selections based on the requirements needed

MASS RECRUITMENT

By proactive systematic search and assessment for Job Fit and Cultural Fit, we identify and recruit the best possible candidates to the specific organization.

Our clients can expect consultation and regular feedback through-out the search process with the consultants’ full commitment, professionalism and resources.

• Executive Needs

• Directorial Needs

• Management

• Proprietor

• Society

STRATEGY

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Applying the HR training and development model by Werner & Desimone (2006) and competency development system (Comdev), designed on the basis of William Byham’s theory by our outstanding facilitators, clients’ development planning will be streamlined and implementation will become highly effcient and practical.

With our strengths in training and wide, practical experience in human resource development, we focus on programs to enhance leadership skills for management teams, effective performance for staff and state-of-the-art HR practices for corporate HR professionals.

H | PEOPLE DEVELOPMENT

Preferred Programs


In-House Training

Ü Strategic Planning

Ü Management in Practice

Ü Team Motivation

Ü Delegation & Empowerment

Ü Sales

Ü Customer Care

Ü Problem Solving

Ü Critical Thinking

Ü Goal Setting & Achievement

Lead

ers’

Sk

ills

Effe

ctiv

e So

ft S

kills

Coaching & Workshop

Ü KPIs Establishment

Ü Competency Establishment

Ü Performance - Based C&B

Ü HR for Non - HR

Ü Practical Labor Code Application

Ü Labor Relation & Crisis Management

Ü Human Capital Strategy

Ü Talent Development & Succession Planning

Adva

nced

H

RM in

use

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I | STAFFING & OUTSOURCING


1. Responsibility for production/revenue output

2. The first domestic lisenced service provider (*) License No. 02/LĐTBXH-GP issued by Ministry of Labor - Invalids and Social Affairs on July 11, 2014

3. Advanced operational management tools: TQM, TPM, Lean, 6 Sigma

4. Ability to meet large and urgent needs nationwide

> 95% Successful rate of recruitment & placement

100% Project targets/KPIs met

100% Legal compliance

OUR UNIQUE FEATURES OUR COMMITMENT TO CLIENTS

Clients have the flexibility to choose among the following competitive and essential services:

Ü Production

Ü Sales & Marketing

Ü Data entry and mining

Ü Warehousing

Ü Office administration

Ü FMCG

Ü Manufacture

Ü Finance & Banking

Ü Insurance

Ü Healthcare

Ü Electronics

FUNCTIONS OF OUR FOCUS INDUSTRIES OF OUR WIDE EXPERIENCE

RECRUIT & REPLACE

SIGN LABOR CONTRACTS

MANAGE C&B

PROVIDE EMPLOYEE TRAINING

MANAGE EMPLOYEE

KPIS

OPERATE TO ACHIEVE

DAILY OUTPUTS

Staff Outsourcing

HR Outsourcing

Payroll Outsourcing

Replace C&B Department

Tasks

Services

Full Outsourcing Service

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TRANSFERKEY CLIENTS

Manufacture

Ü Avery Dennison Ü BlueScope Steel Ü Bonfiglioli Ü Glatz Paper Ü Hyosung Ü Huhtamaki Ü Lafarge Cement Ü Scancom Ü Sika Ü Tetra Pak Ü Unigen Ü Wanek Furniture

Automobile

Ü Ford Ü Honda Ü Mercedes Benz Ü New City Group Ü Piaggio Ü Suzuki Ü Toyota Ü Truong Hai Auto

oil & gas

Ü BP Ü Castrol BP Ü Cheveron Ü Linde Gas Ü Nam Con Son Pipeline Ü PV Drilling Ü Shell Ü Top Solvent Ü Vilube

Electronics

Ü Canon Ü LG Ü Panasonic Ü Samsung Ü Toshiba

Trading

Ü AIM Ü Circle K Ü C.T Group Ü Datacraft Ü DKSH Ü FPT Ü Lazada Ü Metro Cash & Carry Ü Nguyen Kim Ü Zalora

FINANce

Ü ANZ Ü Commerzbank Ü Dragon Capital Ü Eximbank Ü HSBC Ü Indochina Capital Ü Maritime Bank Ü Techcombank Ü VIGroup Ü VP bank

Services

Ü Cheil World Wide Ü Dentsu Group Ü Generali Ü GroupM Ü Korea Life Ü Lowe & Partners Ü Ogilvy & Mather Ü Prudential Ü Thang Long Group Ü Today TV Ü VNG Ü Vietnam Airline

FMCG

Ü Abbott Laboratories S.A

Ü British American Ü ICP Ü Kinh Do Group Ü Kimberly Clarks Ü Masan Group Ü Philip Morris Ü SC Johnson & Son Ü Unilever Ü Vietnam Beverage

Chemicals

Ü Akzo Nobel Coatings Ü BASF Ü Bayer Vietnam Ü Dupont Ü Holcim Ü Jotun Paints Ü Sitto Ü Sumitomo Ü Syngenta

Pharmaceuticals

Ü Gedeon Richer Ü Hoa Thien Phu Ü SGK Ü Sanofi Aventis Ü United Pharma Ü Zuellig Pharma

Logistics

Ü Altus Logistic Ü Damco Ü DHL Ü Fedex Ü Geodis Wilson Ü ITL Ü Linfox Ü Logitem Ü Maersk Line

F & b

Ü Coca Cola Ü Diageo Ü Jupiter Food Ü Lavie Ü Nestle Ü Nutifood Ü Pepsi Foods Ü Pernod Ricard Ü Sabmiller Ü Suntory F&B Asia Ü Vinamilk Ü Vinasoy

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SUCCESSFUL STORIES

“L&A has been providing staffing and recruiting services to ICP since 2008. The partnership has proven to be very successful, through their commitment and flexibility, allowing us to solve a number of business problems that typically show up on very short notice. Today, we view L&A as a valued resource partner and look forward to continuing to work with the L&A team on efficient solutions to business challenges to ensure the continued growth of both L&A and ICP.”

Mr. NGUYEN, NGOC ANH TUAN Vice President - Human Resources

“Being distinctive from other current service providers, L&A focuses deeply on meticulously researching clients’ needs to come up with suitable solutions. We sincerely hope to continue to cooperate with L&A in our future training programs, as we are entirely confident in partnering with L&A during the developing people process. L&A will always be our leading choice.”

Ms. PHAM, THI BICH NGOC Senior HR Manager

“Recruiting, retaining and motivating great teams is the key to success of Generali Life Vietnam and we need great tools and partners to do this. Extended DISC® Assessment System, which is offered by L&A, is one of the best profiling tools and partner that any senior manager can use to stay ahead in today’s fast paced rapidly changing business world. L&A has provided clients a profiling system that is easy to use, effective and you can understand without needing a degree in psychology.”

Ms. NGUYEN, THU THUY Head of Human Capital

“Through the consultancy of L&A, the Balanced Scorecard has been implemented by TASCO to strengthen our operating culture and make it performance-based.The BSC helped us define our strategy, restructure the organization, focus on customers as well as target the internal capabilities (processes and people). We needed to put in place a management system that would help us clearly translate our vision and strategy into achievable and measurable objectives. Only when we are clear of our strategic direction and objectives, will we be in a better position to put in place plans and mechanisms that address our long term goals.”

Mr. PHAM, QUANG DUNG Chairman

“To maximize the return on investment in competency development for employees, we would like to focus on the most beneficial and appropriate training courses. We chose L&A as our partner in investigating and establishing training plans for our branch system in 2011. Their application of Werner & Desimone model, along with the 3-level assessment reflects truthfully mandatory skills needed for employers and employees that bring about practical benefits”.

Mr. DANG, VAN DUNG HR Manager

20www.l-a.com.vn

Add 2nd Floor, 140 Nguyen Van Thu Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam

Tel (84 -8) 3910 3311

Fax (84 -8) 3910 0468

Email [email protected]

Website www.l-a.com.vn

total hr solutions in vietnam – corporate profile 2015 - l&a

Recruiting & HR