Topic

Level

Presenter(s):Michael BrantleyJonathan Platt

Effective Training:Teaching any Student in Every Environment

100

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This presentation may contain forward-looking statements within the meaning of the federal securities laws, including statementsconcerning future prospects, events, developments, the Company’s future performance, management’s expectations, intentions, estimates, beliefs, projections and plans, business outlook and product availability. These forward-looking statements do not represent a commitment, promise or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described for our products remains at our sole discretion. Future products developed beyond what is contemplated by existing maintenance agreements, will be priced separately. This roadmap does not constitute an offer to sell any product or technology. We believe that these forward-looking statements are reasonable and are based on reasonable assumptions and forecasts, however, undue reliance should not be placed on such statements that speak only as of the date hereof. Moreover, these forward-looking statements are subject to a number of risks and uncertainties, some of which are outlined below. As a result, actual results may vary materially from those anticipated by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those indicated by such forward-looking statements are: the volume and timing of systems sales and installations; the possibility that products will not achieve or sustain market acceptance; the impact of incentive payments under The American Recovery and Reinvestment Act on sales and the ability of the Company to meet continued certification requirements; the development by competitors of new or superior technologies; the timing, cost and success or failure of new product and service introductions, development and productupgrade releases; undetected errors or bugs in software; changing economic, political or regulatory influences in the health-care industry or applicable to our business; changes in product-pricing policies; availability of third-party products and components; competitive pressures including product offerings, pricing and promotional activities; the Company's ability or inability to attract and retain qualified personnel; uncertainties concerning threatened, pending and new litigation against the Company; general economic conditions; and the risk factors detailed from time to time in the Company’s periodic reports and registration statements filed with the Securities and Exchange Commission.

ObjectivesParticipants in this seminar will:

• Discuss and explore the importance of engaging learners on an individual and collective basis

• Gain an understanding of classroom management in various environments

• Explore techniques for effective trainingthrough storytelling

Who are We?

Effective Training

What they know pales in comparison to how they learn.

Effective Training

• Adult Learning Theory for the Modern Student

• Storytelling: Making Training Memorable

• Effective Remote Training

• System Training

• The Gamification of Learning

But first!

• Break up into Teams! (these will be your teams for the remainder of today’s session)

• Once in teams you will have 1 minute to discuss and select a team name

• One person from each team will write the name of the team at the top of one of the available flipcharts

Activity!Tell us a story!

Adult Learning Theory for the Modern Student

Adult Learning Theory for the Modern Student

• The “-gogy” discussion

• Teaching in Three dimensions (VAK)

• Learning With Style

Adult Learning Theory for the Modern Student

Trainer/Trainee Roles:

To be an effective trainer will require mental and emotional dexterity to engage the different types of

learners in the training session

Trainee Roles

SniperIndependentDependentDiscouraged

Worker

SilentCompliant

Hero

Trainer Role: Authoritative• Prefers to lecture

• Wants to control the environment through directions and rules.

Trainer Role: Expert• Primary objective is delivering information

• Often uses handouts/supplemental materials

Trainer Role: Socializing Agent• Acts as a guide; seeks to draw people in

and train via emotion

• Utilizes and relies heavily on personal experience

Trainer Role: Facilitator• Wants to create an educational

environment that is desired by the trainee

• Seeks to personalize training

Trainer Role: Ego-Ideal• Trains through energy and excitement

• Seeks to inspire and motivate

Trainer Role: Personal• Strives for equality

• Encourages participation

• Communicates personal wants and needs

Adult Learning Theory for the Modern Student

Trainer/Trainee Roles:

Being flexible with your style and presentation will allow you to reach a greater amount of learners

with increased efficiency

• Storytelling: Making Training Memorable

Storytelling: Making Training Memorable

Training isn’t passing information along from one person to another…

…it is preparing someone to gain their own knowledge through techniques and stories

that originate in the classroom.

Storytelling: Making Training Memorable

• We Repeat What We Know

• The Art of the Spoken Word

Why?

The use of stories in the learning environment can be one of the most powerful instructional techniques in your

arsenal. It can help you get the learners’ attention and aid with the retention of course information.

Most forms of communication we are involved in as humans centers around storytelling

Why?

The audience moves from listening to visualization in order to make sense of and relate to the story being told.

Why are we bad at this?

In the classroom, it was abundantly clear that the students who received the highest grades for their reports were the ones who pleased the teacher by demonstrating how much

they knew.

But in training and presentations, that model of “showing that you did all your homework” is really pretty

inappropriate. And that’s for good reason:

In school, our work as students was graded by someone who knew more about the subject than we did namely, the teacher.

When explaining something that is complex or robust, often simplicity is the key.

If you can tell your whole story in one sentence, you will be better equipped to explain each detail of it individually.

How do We Get Better?

Activity!“Put it on a Bumper Sticker”

So what does this have to do with Training?

Why does nearly every movie have a love story in it?

Everyone can relate to it in some way, shape, or form!

So what does this have to do with Training?

We remember and we invest in what we can relate to; our memories work by associating information with

ideas/events/emotions.

Love is one of the most powerful and basic, so movie-makers use that against us. We will sit through a bad story

just to see what happens to the characters!

A Legend among UGM Presentations

The Art of the Spoken Word

• Re-Learn how to Communicate

• All the World’s a Stage

The Art of the Spoken Word

How We Communicate

• Words Matter!

• Be careful of saying what you don’t mean!

• Protect the Shield!

Re-Learn How to Communicate

Top 5 Power Words according to Yale University

1. You – Because who is more important?

2. Results – Everybody wants them.

3. Health – The most precious of commodities.

4. Guarantee – A promise plain and simple.

5. Discover -- Presents a sense of excitement and adventure.

How We Communicate

In our own way, we are all Improv Actors!

• “On the Fly” we have to be:• Useful• Thoughtful• Careful• Meaningful

All the World’s a Stage!

• Improv Tips & Tricks!• Don’t Deny• You can look good if you make your

partner look good• Don’t interrupt!• Replace “yes but” with “yes and”

All the World’s a Stage!

• Mirror what the other person said

• Don’t over think it

• Replace “should” with “could”

All the World’s a Stage!

Activity!

Activity!

• The Alphabet Game

• Questioning?

Effective Remote Training

Effective Remote Training

• Use the Tools!

• Think like a TV Director

• The Art of the Hybrid Training Session

Effective Remote Training

Use The Tools!• Online Meeting Tools

• Chat• Polling• Emoticons

• Webcams!

• Keep them guessing

Effective Remote Training

Think like a TV Director

• “Head on a swivel”

• Short Attention Spans

• Angles and Interest

• What is a “Hybrid Training Session”?

• A training session where some participants are attending in person and some are attending via teleconference or Online Meeting

• Although these techniques are useful in a “Hybrid” situation, adopting many of the practices as a Remote Trainer will vastly improve online training sessions

The Art of the Hybrid Training Session

• Awareness• Making a remote participant feel considered is an important

but difficult task to accomplish in a meeting environment.

• Involvement• Involving various participants assists with overall awareness

and ensures that everyone stays engaged in the meeting.

The Art of the Hybrid Training Session

The Art of the Hybrid Training Session

• Awareness• Provide various opportunities for remote

participants to add to conversations by asking direct questions• Allow time for un-muting and speaker phone pauses

• Think of and address the telephone as the participant(s) that are involved remotely. • Make “eye” contact

The Art of the Hybrid Training Session

• Involvement • The easiest way to keep remote attendees engaged

is to provide a task or role to play in the meeting. • Consider various personalities when delegating

various tasks/roles

• Allowing a remote participant to lead a conversation or control a Webex ensures that they will be engaged in the meeting and feel included in the group

The Art of the Hybrid Training Session

• Environment• Be aware that side conversation cannot be heard by

participants on the phone, and can leave them feeling left out

• Noise can become a major obstacle to effective communication for those joining a meeting on the phone• Typing, Paper Shuffling, Physical Movement, etc.

The Art of the Hybrid Training Session

Use Webcams• Ask Remote Participants to use their Webcams so they

can be seen• Just for introductions/greetings if preferred• Can use Headshots in lieu of live images

• Use a Webcam in the meeting room so remote participants can see the environment

• Point a webcam at the group or at the primary speaker so remote participants are brought into the room visually

The Art of the Hybrid Training Session

Screen Sharing• Ask remote participants to be the one whose screen is

being shared• Or ask them to “drive”

• If there is no content to share, share a whiteboard and allow everyone the ability to annotate.

System Training

System Training

• The “Why?” is the Story

• Focus on Relationships

• To do is to know

System Training

The “Why?” is the Story

• Teaching someone which button to press isn’t enough, you have to teach them why that button at that time is important

• If you can explain the “why”, you teach people to find the answers rather than just remembering them

System Training

Focus on Relationships

• System training can get very complicated very quickly; focus on how each piece relates to another

• Build on previous knowledge by creating relationships throughout the system

System Training

To do is to know

• Failure is always an option

• “Those who can…...”

The Gamification of Learning

The Gamification of Learning

• “I’m not any good at games”

• There’s an App for That

• The Power of Public Praise

The Gamification of Learning

“I’m not any good at games”

• Gamification isn’t about playing games

• Games can play a role, but are not the focus

The Gamification of Learning

There’s an App for That

• People are already conditioned for Gamification

• Use what they know

The Gamification of Learning

The Power of Public Praise

• Much of Gamification is about recognition:

• Recognize publicly

• Recognize genuinely

What Does it all Mean?

• Be Yourself, but Be Flexible

• Always be a learner

• Use what they know

Review of Objectives

Participants in this seminar will:

• Discuss and explore the importance of engaging learners on an individual and collective basis

• Gain an understanding of classroom management in various environments

• Explore techniques for effective trainingthrough storytelling

Effective Training

Questions?

Session SurveyPlease take a moment to complete a brief survey regarding this session.

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the questions

Effective Training

Thank You!