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Identifying communication process

Essentials of interpersonal communication

Barriers to effective communication?

Organizational communication

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Communication

The process of sending and receiving

messages with attached meanings.


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Source

encodes an intended meaning into a message

Receiverdecodes the message into a perceived

meaning

Noiseany disturbance that disrupts and interferes with

the transference of messages


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Communication channels

Face-to-face meetings

Email

Online discussions

Written letters

Telephone

Voice mail


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Feedback

the process through which the receiver

communicates with the sender by returning

another message

360-degree feedback


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Nonverbal communication

Takes place through facial expressions, body

position, eye contact, and other physical

gestures.

The act of speaking without using words.


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Kinesics

study of gestures and body postures

Proxemics

study of the way space is utilized


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Interpersonal issues

Occurs when individuals are not able to

objectively listen to the sender due to things

such as lack of trusts, personality clashes, a

bad reputation, stereotypes/prejudices, etc


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Physical distractions

Any aspect of the physical setting in which

communication takes place

Can interfere with communication

effectiveness


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Semantic problems

Involves a poor choice or use of words and

mixed messages.

Use the KISS principle of communication.

Keep it short and simple


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Mixed messages

Occur when a persons words communicate

one thing while actions or body language

communicates another

Nonverbals add important insights in face-to-

face meetings


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Active listening

The ability to help the source of a message

say what he or she really means.

Ability to listen well is a distinct asset.

Everyone needs to develop good skills inactive listening.


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Guidelines for active listening

Listen for content

Listen for feelings

Respond to feelings

Note all cues

Reflect back


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Status effects

Status differences create potential

communication barriers between persons of

higher and lower ranks

Mum effect

tendency to keep mum from a desire to be

polite and a reluctance to transmit bad news


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The specific process through which

information moves and is exchanged

throughout an organization.

Information flows:

Through formal and informal structures

Downward, upward, and laterally


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Formal channels

Follow the chain of command established by

an organizations hierarchy of authority

Informal channels

Diverge from formal channels by skipping

levels in the hierarchy or cutting across

vertical chains of command

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Grapevine

A network of friendships and acquaintances

through which rumors and other unofficial

information get passed from person to

person.


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Channel richness

The capacity of a communication channel

to convey information effectively.


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topic 9 a112

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