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MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai  

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  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 1

    Managing Information Technology6th Edition

    TELECOMMUNICATIONS AND NETWORKING

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 2

    IT Building Blocks

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 3

    Overview of Telecommunications and Networking

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 4

    The Telecommunications Industry Three major segments

    Carriers who sell the service of communication transmission

    Equipment vendors who manufacture and sell telecommunications hardware and software

    Service Providers who provide access to or services via the Internet

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 5

    Telecommunications Industry AT&T

    Largest corporation in industry In 1984, AT&T split into several companies as a result

    of a US Department of Justice antitrust lawsuit Breakup of AT&T has led to innovation through

    competition Recent trend towards consolidation in the industry

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 6

    Overview of Telecommunications and Networking

    Telecommunications and networking are becoming increasingly important to businesses because of decentralization and globalization

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 7

    Reasons for Networking Five primary reasons for networking

    1. Sharing of technology resources Prior to networking capabilities, computers could not even

    share printers!!2. Sharing of data

    Enables virtual teams who can share data Allows efficient transactions between businesses, their

    suppliers, their and customers Some businesses share many terabytes of data per day

    3. Distributed data processing and client/server systems4. Enhanced communications5. Marketing outreach

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 8

    Reasons for Networking Five primary reasons for networking

    1. Sharing of technology resources2. Sharing of data3. Distributed data processing and client/server systems

    Distributed data processing Information processing that uses multiple computers at multiple sites

    that are tied together through telecommunication lines Client/Server Systems

    A type of distributed systems in which the processing power is distributed between a central server and a number of client computers

    4. Enhanced communications5. Marketing outreach

    Client ServerTransfer of Data

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 9

    Reasons for Networking Five primary reasons for networking

    1. Sharing of technology resources2. Sharing of data3. Distributed data processing and client/server systems4. Enhanced communications

    Telecommunication networks provide the ability to communication through Email, Bulletin Boards, Blogs, Instant Messaging, Wikis, and Videoconferencing

    Links between organizations can lead to strategic advantages in terms of business transactions

    SABRE airline reservation system EDI

    5. Marketing outreach Businesses may share data with consumers to advertise or sell their

    products through a corporate web presence

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 10

    Overview of Telecommunications and Networking

    A telecommunications network is more than a series of wires or radio waves

    Functions of a Telecommunications Network

    Table 4.1

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 11

    Analog and Digital Signals

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 12

    Analog and Digital Signals Representation of digital and analog signals

    Figure 4.2

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 13

    Analog and Digital Signals Digital computer data does not naturally mesh

    with analog transmission; it must be converted from ones and zeros to analog signals

    Solutions Modem (Modulator/Demodulator)

    Digital networks Advantages of lower error rates and higher speeds

    Figure 4.1

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 14

    Transmission Speed Transmission speeds can be measured in

    several ways

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 15

    Telecommunication Lines Types of Transmission Lines

    Private (dedicated) Advantages

    Ensures quality of transmission Disadvantages

    Costly Switched

    Advantages Less costly

    Disadvantages Message may take many different routes Quality of transmission may degrade

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 16

    Telecommunication Lines Types of Transmission Lines

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 17

    Transmission Media Twisted Pair

    Literally wires that are twisted to reduce interference

    Can be shielded (STP) or unshielded (UTP), but the most commonly used is UTP

    Commonly used in telephones and LANs

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 18

    Transmission Media Coaxial (Coax) Cable

    Baseband Inexpensive, designed for digital transmission

    Broadband Originally for analog, now used for digital Commonly used in television cable

    Figure 4.3

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 19

    Transmission Media Wireless

    Not strictly a transmission media, but rather a technology in which radio signals are sent through the air

    There are many different wireless technologies such as cordless telephones and cellular telephones which are widely used in personal and business communications

    We will consider the following wireless technologies in more detail: Wireless LANs Microwave

    Line of sight Satellite

    Long distances Line of sight

    RFID Bluetooth

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 20

    Transmission Media Wireless

    Wireless LANs Growing in popularity Useful when wiring is not possible Slower than some wired solutions Allow mobile devices to connect to network

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 21

    Transmission Media Wireless

    Microwave Widespread use for several decades Line of sight transmission Limited to 25-50 mile distances because of curvature of

    the earth Expensive, but less costly than fiber optic cables

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 22

    Transmission Media Wireless

    Satellite Geostationary Earth Orbit (GEO)

    Remains stationary relative to earth

    Inmarsat service of 11 GEO satellites

    Low Earth Orbit (LEO)

    Figure 4.4

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 23

    Transmission Media Wireless

    Satellite Geostationary Earth Orbit (GEO) Low Earth Orbit (LEO)

    Iridium First major LEO project with 66 satellites Faced high operating costs and which

    resulted in a bankruptcy Mostly military subscribers Tell us more about these 3

    Globalstar LEO project with 40 satellites that does not

    provide global coverage Teledesic

    Ambitious project with original plans to launch 840 satellites

    This was later cut to 288 satellites, then 30, and then the program was cancelled

    Figure 4.4

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 24

    Transmission Media Wireless

    RFID Acronym for Radio Frequency Identification An old technology that became popular in business

    when Wal-Mart required the use of RFID by some of its suppliers to improve inventory and supply chain management

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 25

    Transmission Media Wireless

    RFID Two Broad Types of RFID

    Active these tags have their own power supply and can transmit messages continuously, on request, or on a schedule

    Cost over $1.00 Passive these tags only send a response the RFID reader

    sends a small radio signal which induces a current Cost in the $0.08 - $0.20 range

    Many analysts believe that passive tags must cost only $0.05 for RFID to be widely adopted

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 26

    Transmission Media Wireless

    Bluetooth Named after Danish King who united Denmark

    The technology is intended to unify telecom and computing Short-range wireless technology Designed to consume very little electrical power and be

    produced at a low cost Found in a growing number of devices such as cell phones,

    laptops, headsets, keyboards, mice, and home appliances Over 318 million devices in 2005 used Bluetooth for

    communication between devices

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 27

    Transmission Media Fiber Optics

    Thin fiber of glass Faster, lighter, and more secure than other media Large diameter fiber is multimode (multiple light

    rays at the same time) while smaller diameter is single mode

    Smaller diameter fiber has larger capacity due to less light bounces

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 28

    Individual Network Access Internet Service Providers (ISPs) sell access to the Internet Early, the only way to access the Internet was through a dial-in modem

    connection Consumers now have more options including faster broadband

    connections Digital Subscriber Line (DSL) is a connection through a telephone company Cable modem is a connection through a cable television company Satellite

    With one-way service, individuals must obtain uplink service from another provider Wireless access may be through a municipal carrier or a private company

    There are several pricing methods for personal Internet access Fixed price (usually monthly)

    Hotels and airports often offer Internet access for a shorter period (e.g., 24 hours) Cost based on usage (data transferred) Free to consumers, but supported by taxes or advertising

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 29

    Network Topology Network topology refers to the configuration or

    arrangement of the devicesFigure 4.5 Bus

    All devices are attached to one cable Single-point failure

    Ring Similar to bus, but ends are attached Not susceptible to single-point failure

    Star All nodes are attached to central device Susceptible to failure of central device, but easy to

    identify cable failure Tree

    Similar to the star, but with a hierarchical structure Mesh

    Devices are to multiple other devices A failure has little impact on the network Costly

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 30

    Networking Devices Devices used to implement network topologies

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 31

    Network Types There are several types of networks We will consider six types

    1. Computer Telecommunications Networks2. Local Area Networks (LANs)3. Backbone Networks4. Wide Area Networks (WANs)5. The Internet6. Internet2

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 32

    Network Types1. Computer Telecommunications Networks

    This was the only type of network until the 1980s

    Commonly used in mainframe architectures

    Figure 4.7

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 33

    Network Types2. Local Area Networks (LANs)

    Standards developed by the Institute for Electrical and Electronic Engineering (IEEE)

    IEEE 802 is a family of standards for LANs and metropolitan area networks

    Five types of LANs in common use today1.Contention Bus (IEEE 802.3)2.Token Bus (IEEE 802.4)3.Token Ring (IEEE 802.5)4.Wi-Fi (IEEE 802.11)5.WiMAX (802.16e)

    We will discuss each of the five types of LANs

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 34

    Network Types2. Local Area Networks (LANs)

    1. Contention Bus (IEEE 802.3) Developed by Xerox Usually called Ethernet after the original Xerox version Half-duplex All devices must contend to use

    CSMA/CD protocol for collisions2. Token Bus (IEEE 802.4)3. Token Ring (IEEE 802.5)4. Wi-Fi (IEEE 802.11)5. WiMAX (802.16e)

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 35

    Network Types2. Local Area Networks (LANs)

    1. Contention Bus (IEEE 802.3)2. Token Bus (IEEE 802.4)

    A token (special message) is passed among devices Only the device with the token can transmit a message Important for Manufacturing Automation Protocol (MAP)

    3. Token Ring (IEEE 802.5)4. Wi-Fi (IEEE 802.11)5. WiMAX (802.16e)

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 36

    Network Types2. Local Area Networks (LANs)

    1. Contention Bus (IEEE 802.3)2. Token Bus (IEEE 802.4)3. Token Ring (IEEE 802.5)

    Developed by IBM Combination of ring topology with use of tokens (used

    the same way as in token bus)4. Wi-Fi (IEEE 802.11)5. WiMAX (802.16e)

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 37

    Network Types2. Local Area Networks (LANs)

    1. Contention Bus (IEEE 802.3)2. Token Bus (IEEE 802.4)3. Token Ring (IEEE 802.5)4. Wi-Fi (IEEE 802.11)

    Short for Wireless Fidelity Most common wireless LAN type Uses a shared Ethernet design Use CSMA/CA Protocol

    Similar to CSMA/CD, but with less collisions Commonly used in offices to supplement wired Ethernet networks

    or in areas where adding wiring is problematic Many cities are offering Wi-Fi networks

    5. WiMAX (802.16e)

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 38

    Network Types LANs

    1. Contention Bus (IEEE 802.3)2. Token Bus (IEEE 802.4)3. Token Ring (IEEE 802.5)4. Wi-Fi (IEEE 802.11)5. WiMAX (802.16e)

    Newest of the network types Similar to Wi-Fi, but operates over longer distances and at

    higher speeds Can use both licensed and non-licensed frequencies Sprint Nextel are planning to offer their Xohm WiMAX

    service across the US in the 2.5GHz radio spectrum In November 2007, Sprint Nextel abandoned talks of a joint

    venture with Clearwire, a WiMAX provider

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 39

    Network Types Local Area Networks (LANs)

    Problems with wireless networks (WiFi and WiMAX)

    More difficult to secure that other network types Organizations that offer wireless access to entice

    customers have problems with noncustomers or unprofitable customers overusing the network

    Unauthorized wireless use is also problematic in condos and apartments

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 40

    Network Types Types of Networks

    3. Backbone Networks Connect LANs Key to internetworking

    Figure 4.10

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 41

    Network Types4. Wide Area Networks (WANs)

    Similar to LANs, but cover greater distances We will consider the following three general types

    of WANs because they each have advantages and disadvantages

    1. Switched Circuit2. Dedicated Circuit3. Packet-switched

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 42

    Network Types4. Wide Area Networks (WANs)

    1. Switched Circuit (or circuit-switched) A single physical path is temporarily created between two nodes

    for their exclusive communication There are most widely available means of implementing a WAN

    using a switched circuit connection is to use the ordinary telephone network

    Advantages Easy to set up

    Disadvantages Low speed High error rates

    There are two different pricing schemes available for this service Direct Distance Dialing (DDD) - pay for usage Wide Area Telephone Service (WATS) - fixed rate

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 43

    Network Types4. Wide Area Networks (WANs)

    2. Dedicated Circuit These are permanent channels

    exclusive to the business Advantages

    High capacity Low error rates

    Disadvantages Expensive

    There are two different types of dedicated circuits Leased lines are cable, microwave, or

    fiber connections Satellite circuits are popular for

    organizations with many global locations

    Table 4.3

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 44

    Network Types4. Wide Area Networks (WANs)

    3. Packet-switched Multiple connections exist simultaneously over the same physical

    circuit Messages are broken up into packets Businesses use PADs (Packet assembly/disassembly devices) to

    connect their networks to a common carrier networkFigure 4.11Advantages

    Efficient use of networkCan be high capacity

    DisadvantagesPackets may arrive in different order or with delay

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 45

    Network Types5. The Internet

    Network of networks that use the TCP/IP protocol Similar to an enormous WAN 433 million hosts as of January 2007 Roots in ARPANET and NSFNET

    ARPANET (Advanced Research Projects Agency Network) was created by the US Department of Defense

    NSFNET (National Science Foundation Network) was created to link supercomputers for research

    Each of these were wide scale, packet-switching networks that lead to the creation of the Internet

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 46

    Network Types5. The Internet

    Internet Applications

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 47

    Network Types6. Internet2

    Not-for-profit consortium made up of over 200 universities as well as industry and government partners that develops and deploys advanced network applications and technologies for research and commercial purposes

    Goals Create a leading-edge network capability for the national

    research community Enable revolutionary Internet applications based on a much

    higher-performance Internet than we have today Ensure the rapid transfer of new network services and

    applications to the broader Internet community

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 48

    Networking Protocols Network Protocols

    An agreed-upon set of rules or conventions governing communication among elements of a network

    Open Systems Interconnection (OSI) Reference Model

    Skeleton for standards Movement toward this model

    stopped with the growth of the Internet

    Figure 4.13

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 49

    Networking Protocols OSI Model

    Developed by the International Organization for Standardization (ISO)to outline a standard set of protocols for telecommunications

    Figure 4.14

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 50

    Networking Protocols Transmission Control Protocol/Internet Protocol

    (TCP/IP) Created to link different types of networks (e.g.,

    satellite and ground packet networks) together into a network of networks

    Has become de facto standard protocol for networking

    TCP is responsible for the reliable and ordered transmission of messages

    IP is responsible for routing individual packets based on their individual addresses (IP addresses)

    Roughly corresponds to network and transport layers of OSI model

  • MBA program, Open University Malaysia, Information Technology for Managers, Lecturer: Dr. Pham Van Tai 51

    Networking Crucial to Organizations Networking and Telecommunications have

    become necessary for businesses to function Problems with undersea Internet cables cut in

    Middle East