tools %26 techniques for identifying and solving problems

8/22/2019 Tools %26 Techniques for Identifying and Solving Problems

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Tools & Techniques forIdentifying and Solving

ProblemsRanjit Das


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This session will provide you with an

overview of the problem-solving processand introduce various tools andtechniques available to aid the process.

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There are four stages in the problem-solving process: Defining the Problem

Generating Ideas for Possible Solutions Evaluating those ideas

Implementing the Chosen Solution

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Defining the

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Problem

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Stage 1 - Problem Identification

Time is needed for a thorough discussion

of the problem and to ensure that thedescription of the problem is appropriate.

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,that it is quite different from what theyoriginally thought

All the group members need to agree toa statement of the problem as they see it

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How to statements

The problem owner summarises theproblem by writing a description of what

the wish to achieve usin a how to or

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how can we statement

I wish statements

The problem owner writes a list of theirwishes for overcoming the problem

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My concerns are The problem owner lists the concerns that

are likely to constrain the problem beingovercome

Problem checklist Team members question the problem owner

regarding the background to the problem,

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where, when,why & how Other Peoples definitions

Team members ask the owner of the

problem questions about the nature of theproblem and summarise the problem for theproblem owner

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Mind mapping

The problem owner maps out the problemdiagrammatically in a way which makes

sense to them.

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Cause & consequence maps

The problem owner maps out the why -

the causes of a problem - and the sowhats - the consequences of aparticular problem

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Stage 2 - Idea Generation

There are a variety of techniques that

can be used to generate ideas andplans.

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-process it is the quantity of ideas whichare important, NOT their quality - their

potential as solutions will be tested atthe next stage of the process

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Brainstorming Listing all the ideas you can think of to solve a

problem, however crazy or valueless these

may appear. It is the quantity of ideas whichare important and ideas should not beevaluated or judged at this stage

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Random association

Writing down words at random and relatingthese words directly back to the problem. Thiswill often put the original topic in a new light

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Reverse Brainstorming

Changing the nature of the problem byreversing its sense to come up with innovative

solutions

Checklist

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all possible approaches to the problem

Attributes

Listing the attributes of a product, situation orservice and deciding how these can bechanged to find a new angle to a problem

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Stage 3 - Evaluation

The large number of options and ideas

are reduced to a shortlist andagreement is reached on the most

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Clustering

Grouping the ideas generated forsolutions to a problem into clusters to

classif or re rou related areas

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? W

Evaluating ideas by placing for good

ideas, ? for doubtful ideas and W for weird

or crazy ideas which may have somepotential

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Top ideas

Each team member is asked to indicate

their top five ideas. The ideas mentionedmost often are then shortlisted

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Each team member is allocated a set of

three stars. The can award all stars to oneidea or one or more stars to different ideas.

The idea with the most stars is the oneselected to be implemented

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Stage 4 - Implementation The final stage focuses on how the

selected ideas can be put into practice What action needs to be taken

Who will undertake the action

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When the action is to be taken

How the action will be taken

Everyone should be involved in thedevelopment of an implementation plan

- engenders ownership and commitment

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Build understanding of:

Any Questions?


tools %26 techniques for identifying and solving problems

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