tool 1 act like sherlock holmes - ascd · empathy interview planner. empathy interviews are...

Act Like Sherlock Holmes

Investigate something at your school as though you were a detective.

Detective Clues:

Walk your school searching for clues.

What clues might you miss because they aren’t obvious?

Be Inclusive:

Attention is about using every one of your senses: sight, smell,

hearing, taste, and touch.

Spot the Differences:

Can you spot the differences between your vision and

the day-to-day reality?

Be Mindful:

Select one thing to focus on at a time.

Attention is a finite resource. What will get your attention?

Tool 1

From Design Thinking in Play by Alyssa Gallagher and Kami Thordarson. © 2020 ASCD.

Tool 2

Bug List

What opportunities are

hiding in your bug list?

What Bugs You?

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.


Tool 3

Find Your Spark

What made you come alive? What was your favorite thing to do or make? What gave you

a feeling of ecstatic joy?

DO THAT!

Tape a picture of yourself as a child here.

See that kiddo with all that passion? All those ideas and

dreams? That’s you! See yourself as that child. Be as gentle

with yourself as you would be with that young person. Here,

sketch or draw what it was like to be you at that time.

Portrait of Your Inner Kid

Empathy interviews are designed to help you identify the needs of your end user. Use this template to plan and conduct your interviews.


Five-Why Questioning

Tool 4

Topic I am questioning

Why?

Why?

Why?

Why?

Why?

Topic I am questioning

Why?

Why?

Why?

Why?

Why?


Rose, Thorn, Bud

As you start to pay more attention to the problems and opportunities around you, you may identify potential design challenges. Once these ideas start percolating, this is a good tool to play with. Take a few minutes to brainstorm roses (bright spots), thorns (pain points), and buds (potentials).

Tool 5

Rose Thorn Bud


Empathy Interview Planner

Empathy interviews are designed to help you identify the needs of your end user. Use this template to plan and conduct your interviews.

Who will you interview? Brainstorm a list twice as long as you think you will need.

What are you curious about? What problem are you

trying to solve?

For whom are you trying to solve this problem?

Who is your end user?

Tool 6


Who Are Your Extreme Users?

What problem are you trying to solve? For whom are you trying to solve this problem?

Who may not experience the problem you are trying to solve? Why?

Who may experience the problem you are trying to solve to the most significant degree?

Identify your extreme users—for inspiration and to spur new ideas!

Majority

Tool 7

New Insights


Empathy Interview Prep Sheet

Spending some time preparing for your interview will help you be more relaxed during the interview.

Last Chance

Signal that the interview is over, encourage any last thoughts, and offer a way to connect post-interview.

Introduction

Introduce yourself and your partner. Explain what you are doing.

Specific Questions

• Get the person talking and sharing stories.

• Tell me about a time when . . .

• What’s the best/worst . . .?

Kickoff

Shift the focus from yourself to the person you’re interviewing.

Plan to establish rapport.

Prompts to Get Unstuck

• Why?

• Really?

• And why was that?

• Can you say more about . . .?

Tool 8


A Day in the Life Of . . .

Shadowing is a way to gain new and detailed insights about your user’s world. After shadowing for a day, you won’t have to guess what their experience is like;

you will have firsthand information.

Observation notes

Tool 9

Who will you be shadowing?


Story Share-and-Capture

Tool 10

Headline: Headline:

Headline: Headline:


Empathy Map

Think and Feel?

Hear?See?

Say and Do?

Pains Gains

Tool 11


Personas

Tool 12

Description/Role:

Goals/Motivations:

Description/Role:

Goals/Motivations:

Description/Role:

Goals/Motivations:

Description/Role:

Goals/Motivations:


Putting It All Together

Design Challenge

What problem are you trying to solve? Why?

What new insights do you have? How do they affect your original design challenge?

What did you learn from observations?

What did you learn from interviews?

Tool 13


POV Statement Template

Who is your end user?

What are they trying to do? (NEEDS)

How do they want to feel? (INSIGHTS/MEANING)

Tool 14

Who are you designing for? (USER)

What do they need to do? (USER’S NEEDS)needs to

How do they want to feel? (INSIGHT)in a way that makes them feel

Who are you designing for? (USER)

What do they need to do? (USER’S NEEDS)needs to

How do they want to feel? (INSIGHT)in a way that makes them feel


Tool 15

How might we

for

in order to

(Action)

(What)

(User)

(What change?)

HMW Question Template

Once you have a well-defined POV statement, you can use it as the basis for specific questions starting with “How might we . . .?” or “In what ways might we . . .?”

HMW questions should be broad enough for a wide range of solutions but narrow enough so that specific solutions can be created for them. Be sure to review the observations gathered during the empathize stage of the design thinking process.

HMW questions move us into ideation. It’s time to get creative and play a little!

Try creating several HMW questions:


Warm-Up: 30 Circles

Tool 16


Idea Generator

What’s the opposite?

Take it to the extreme. Split the idea into two.

Add one element. Subtract one element.

Combine with another idea.Idea #1









Tool 17


Idea Evaluation Matrix

Tool 18

Scoring

1 = Low

2 = Medium

3 = High

Or

+ or –

Ideas to Evaluate Solv

es th

e P

robl

em:

Doe

s it

mee

t u

ser

nee

ds?

Inno

vati

ve:

Is it

dif

feen

t or

bet

ter?

Doa

ble:

Is it

pra

ctic

al, g

iven

con

stra

ints

?

Cos

t/B

enef

it:

Doe

s th

e be

nef

it o

utw

eigh

th

e co

st?

Add

you

r ow

n q

ues

tion

her

e!


Brainstorm Blueprint

Objective and Process

What topics are you brainstorming around? How will decisions be made?

It’s a Wrap!

How will you document the brainstorming session? What follow-up will participants need?

Prompts for Flair

How will you spark creativity when people get stale?

Tools to Narrow

What process or tools will you use to help the group winnow ideas?

Who?

Create an invite list.

When?

Set date and time (minimum 60 minutes)

Where?

Indicate room and supplies. Set a creative stage.

Tool 19


Tool 20

Prototype Sketch Sheet

Who is your user?

What is their need/problem?

What is your solution? How does it solve the user’s problem?

Remember: Prototypes are relevant, rapid, and rough. Sketch your prototype below.

Now go build to learn!


Prototype Log

Prototype #1 Description

Feedback Received

Changes Made


Feedback Received

Changes Made


Feedback Received

Changes Made

Tool 21


60-Second Story

Quickly capture your learning by creating a storyboard. Provide one image and one headline for each of the following questions:

• Who did we meet with?

• What did we learn? (Pain point turned into an opportunity)

• What was our POV statement?

• What was/were our big idea(s)?

• What feedback did we receive?

• What is the impact (or possible next step)?

Tool 22


Prototype Feedback Sheet

Use an “I like . . . I wish . . . What if . . .?” structure to frame feedback in a constructive manner.

I like . . . statements encourage the user to share positives about the prototype.

I wish . . . statements encourage the user to share ideas that might change the prototype to better address concerns or issues.

What if . . .? statements create space to express new suggestions that might not have a direct link to the prototype.

Tool 23

I like . . . I wish . . . What if . . .?


Feedback Capture Grid

A-has

New insight or positive comments

Questions

Those you were asked or those you generated

Oh Nos

Things you missed or negative comments

Ideas/Next Steps

Based on feedback received

Tool 24


Implementation Action Plan

Solution and Long-Term Goal

What’s the state of your problem now?

What is the long-term change you hope to see as a result of your solution?

Specific Action #1

Who? When? Resources?

Specific Action #2


Specific Action #3


Tool 25


tool 1 act like sherlock holmes - ascd · empathy interview planner. empathy interviews are...

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