to study the product differentiation on sea …
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TO STUDY THE PRODUCT DIFFERENTIATION ON SEA
BUCKTHORN PRODUCT
Sandeep Chand*1, Vani Juyal
1 and Dr. Abhishek Dadhich
2
1Bachelors of Pharmacy, School of Pharmaceutical Sciences, Delhi Pharmaceutical Sciences
and Research University, New Delhi.
2Assistant Professor, School of Allied Health Sciences, Delhi Pharmaceutical Sciences
and Research University, New Delhi.
ABSTRACT
Product differentiation is a strategy followed by companies to
distinguish their products as unique from the rivals. This strategy is
helpful to increase sale and profit. The companies differentiate their
product based on various attributes such as quality, price, services,
packaging, etc. to reap financial profit and consumers’ fidelity. Sea
Buckthorn, which produces Vitamin C in abundance, is known for its
therapeutic values in increasing immunity in human being, preventing
and treating cancer, eye problems, skin problems, etc. Taking Sea
Buckthorn oil for a factual study on product differentiation, a
secondary research to evaluate various attributes including extraction
process, quality certification, pack size, types, forms, promotion, etc.
was accomplished. A comparison in respect to various distinct
attributes between the five brands were represented in a tabular illustration and each key
feature was identified and analysed. Thus, it was concluded that few products required to be
innovated in terms of types, forms, and packaging whereas, a few products required to reduce
the prices to attract more consumers.
KEYWORDS: PRODUCT DIFFERENTIATION; SEA BUCKTHORN OIL; PRODUCT
ATTRIBUTES; CONSUMERS.
WORLD JOURNAL OF PHARMACY AND PHARMACEUTICAL SCIENCES
SJIF Impact Factor 7.632
Volume 9, Issue 12, 1142-1157 Research Article ISSN 2278 – 4357
*Corresponding Author
Sandeep Chand
Bachelors of Pharmacy,
School of Pharmaceutical
Sciences, Delhi
Pharmaceutical Sciences
and Research University,
New Delhi.
Article Received on
01 October 2020,
Revised on 21 October 2020,
Accepted on 11 Nov. 2020
DOI: 10.20959/wjpps202012-17797
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INTRODUCTION WITH THE RATIONALE OF THE STUDY
OMEGA -3, VITAMIN C AND SEA BUCKTHORN
According to the survey report of the "Consumer usage and Reasons for using Dietary
Supplements: Report of a series of survey" (2014) by the Journal of the American College of
Nutrition, Vitamin or mineral supplement were used by 67% of all respondents in 2011.[1]
Among the supplement users, multivitamins were the most commonly used supplement
(71%), followed by Omega-3 or fish oil (33%), Vitamin C (32%) and others.[1]
Overall,
health and wellness (58%) and need to fill nutrient gaps in diet (42%) were the most often
cited reasons for supplementation.[1]
Consequently, users of supplement were more likely to
confirm that they incorporated eating a balanced diet, visited doctors regularly, got a good
night's sleep, exercised regularly and maintained a healthy weight unlike the non-users.[1]
In this current study, keeping in mind the current Immunity scenario (COVID-19 Pandemic)
the product chosen is Sea buckthorn, (Hippophe rhamnoides).[2]
It is a deciduous shrub,
naturally growing in various temperate regions of the world which has several health,
nutraceutical, medicinal, ecological as well as commercial benefits.[2]
SBT miracle berry
containing 190 bioactive compounds is rich in powerful antioxidants, fatty acids and Omegas
3,6,9 and even the rare Omega 7, and comes packed with approximately 400mg/100g amount
pf Vitamin C content.[2]
For supplement use, various parts of SBT, mainly berries, leaves and
seeds are used, SBT health supplement is available in seaberry oil, pulls, capsules, tea and
juice forms.[2]
This project focuses on SBT oil capsule supplement specifically.
With the ongoing COVID-19 Pandemic situation prevailing all parts of the world and with
scientists all over relentlessly working to find a treatment, it has been observed that the major
role in protecting a person who contracts the virus and is asymptomatic or exhibits mild,
moderate or severe symptoms is related to his previous health status, and in-built immunity
plays a major role in it. Sea buckthorn supplement's one of the many benefits is to strengthen
the user's immunity accompanied with a balanced diet.
With Burgeon in the Sea Buckthorn Oil products in the world, every next day a new brand
gets established with a motive to hold the ground in a competitive market, be it segmented or
not. The major companies like Seabuckwonders, Biosash, Sibu, Vringra, Inlife and many
more, are in a neck and neck competition in Indian markets to reach the consumers, any way
possible. After studying the key attributes of Seabuckwonders’s oil and oils from other Sea
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Buckthorn Oil selling brands on the basis of various attributes, the products of various brands
were differentiated and analysed.
REVIEW OF THE LITERATURE
VITAMIN-C CONTENT: SEABUCKTHORN
The primary vitamin in Sea Buckthorn berries is vitamin C containing values of
approximately 400 mg/100 g. Given below is a list of different species of Sea Buckthorn,
their provenance and the amount of Vitamin C content found in the Juice obtained from it[3]
:
Fig. No.2.1 “Different species of Sea Buckthorn Oils”
Source: Vitamin C content in Sea Buckthorn Oil (Hippophae rhamnoides) of different
species, Research and Biotechnology in Sea Buckthorn Oil (Hippophae spp.), Research Gate,
2008.
PRODUCT DIFFERENTIATION
Product differentiation embraces the eyeballs of audience to pay for a product. Accordingly two
types of differentiation can be studied from Lancaster’s concept of product space (Lancaster 1971
and 1979); that are namely Horizontal (variety) Differentiation and Vertical (Quality)
Differentiation.[4]
In Horizontal differentiation, tastes vary across the population, resulting in a
distribution of individual ideal characteristic levels, whereas in the case of Vertical
differentiation, all consumers agree that more of a characteristic is better, but they vary
according to their willingness to pay for this characteristic.[4]
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From the study conducted by Hostelling (1929) and d'Asprement et al. (1979), itd apparent that
two forces determine the location equilibrium; a demand force which draws the firms together
and a strategic force which causes the firms to differentiate.[5]
These forces can be consequently
applied to the vertical differentiation case as well. Product Equilibrium is determined by
simultaneously comparing different firm's most profitable product position, subject to the
competitor’s position, in all relevant demand regions.[5]
Under all conditions, one of the possible product equilibria exhibits MaxMin Product
Differentiation. In addition, when the range of x characteristics equals the range of y
characteristics, MaxMin differentiation is presenting both possible equilibria.[6]
Hence, this
equilibrium is considered as the "normal" case. MaxMin is the spirit of de Palma et al. (1985),
who suggested that firms will agglomerate provided that the products are different on other
dimensions, and thus it can be inferred that both firms would want to have the highest quality, but
because of the strategic force, only one firm will be able to locate there.[6]
Firm that is not able to
select the top-quality position differentiate its products by selecting the minimum quality on only
one dimension due to the demand force.[6]
This choice would reduce price competition and at the
same time help maintain a sufficiently high quality for the differentiating firm's product to appeal
to a number of consumers.[6]
IMPACT OF PRODUCT ATTRIBUTES
R.K. Shrivastavam, and Sadhna Wagh, in their research study "Factor impacting consumer
purchase behaviour for pharmaceutical products", described that along with direct to consumer
advertising (DTCA), labels, packing, size, colour, ingredients, shape, availability, product image,
authenticity, quality, safety, etc. there are some important parameters to be considered other than
price while purchasing an OTC productp.[7]
The researchers received 300 responses through a
random sample technique for analysing the factors influencing the consumer's perception on
buying OTC product.[7]
The first stage of their study mined that packaging, safety, colour, size,
flavour, availability, brand name, price, and quality have a factor of loading of 0.822, 0.703, 0.89,
0.670, 0.617, 0.811, 0.789, 0.818 and 0.564, respectively.[2]
Thus, they concluded that these
factors play a significant role in purchasing an OTC Product.[7]
R.K. Shrivastava, and Aarti T. Mote in their research study “Some aesthetic considerations for
over the counter (OTC) pharmaceutical products” investigated that consumer’s perception for
product’s colour, shape and taste while purchasing an OTC product. People belonging to different
age group, religion, genders, age, etc respond differently to the attributes of various OTC
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products.[8]
The researcher carried out the both primary and secondary research, where 600
participants from 3 major cities (Mumbai, Nasik, and Igatpuri) participated in their survey as a
primary research. Four purchasing scenarios were assigned to them, that are, colour, shape,
texture, and packaging.[8]
In their study they found that 75% opted colour as memory tag for
compliance.[8]
Under simulation 15% male and 13% female preferred Pink and orange colour
respectively.[8]
Dr. Abhishek Dadhich, and Kavaldeep investigated consumer’s perception as well as behaviour
while selecting an OTC product on the basis of various attributes through their research
“Consumer Collection and Buying behaviour towards the Over the Counter (OTC) products in
the Jaipur city.[9]
The researchers aimed to find the various influencing factors responsible for
consumer’s brand of choice for OTC product.[9]
The researchers through their survey and
interviews involving 100 participants found out that package, dosage, and price at 10.6%, 16.9%,
11.9% respectively were the factors for considering an OTC medicine.[9]
Moreover, 58%
consumers in the research responded to purchase the same brand from which 17 consumers
prioritized quality as a reason for this loyalty.[9]
OBJECTIVE OF THE STUDY
1. To study product differentiation by taking SeaBuckwonder as the reference product.
2. To differentiate different brands selling Sea Buckthorn Oil products from each other on
various attributes.
3. To analyse the shortcoming of Sea Buckthorn products after studying the Sea
Buckthorns’ product differentiation.
METHODS AND METHODOLOGY
Method: secondary research
The present study contains information gathered from various journals, including literature
reviews and articles, online published articles, published interviews, books and articles from
authentic websites.
Official and authentic websites of the various Sea Buckthorn Oil brands were browsed to
explore a plethora of attributes on which the brands differentiate their products from their
rivals.
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Product Selection
For this study, a total of 5 brands of Sea Buckthorn Oil were selected, out of which
Seabuckwonders' oils was chosen as the reference. The other brands include Biosash,
Vringra, and InLife, which are indigenous (INDIAN) and local whereas SIBU and
Seabuckwonders are US origin-based brands.
For comparison of the attributes with each other, this study depended on the information
captured from the official websites of these brands and to access more about prices and
promotion attributes, e-commerce platform was also referred to.
Method of Analysis
For a better comparison of different brands' products based on differentiation and their
attributes, tabular representation was done to keep the presentation easy to comprehend and
more organized. The attributes studied and mentioned in this study are namely, extraction
process, forms, types, quality, pack size, administration, durability, nutrition, promotion, and
prices.
RESULT AND DISCUSSION
SEA BUCKWONDERS
Seabuckwonders is an international company popular for high-quality USDA certified Sea
Buckthorn Oil extracts in all its products.
1. Process
Supercritical CO2 Process
Supercritical CO2 method is one of the best methods practiced by SeaBuckwonder to extract
omega-7 rich oil from the berries. In this state-of-the-art process, CO2 in its supercritical state
is passed through plant material and is cooled down at 30 degrees Celsius.[10]
It changed from
gas to supercritical state which is a state between liquid and gas when pressurized.[10]
Thus,
all the important nutrients are extracted as it passes throughout the plants. The extracted
materials are the cleanest and make the purest oil.[10]
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2. Quality Certification
i. Sustainable Harvest
The company claims of pruning off all the sections of branches with the most berries because
of the thorny structure of the plant.[11]
This keeps the tree healthy and stimulates the regrowth
of the branches. They harvest from ten same trees every two years.[11]
ii. Co2 extraction
The company uses the most commendable way of extraction of oils from seas in the purest
form. This extraction method is not only eco-friendly but also protects the important
properties of extracts.[11]
The CO2 is forced in its supercritical state throughout is raw plant
material. The supercritical fluid is the condition of a substance where above its critical point
it does not exist either as a gas or as a liquid.[11]
The wild products have acquired various certifications to ensure the quality, purity, and
efficacy of products. These certifications are:
iii. USDA Certification
Seabuckwonders has claimed for having Organic Sea Buckthorn and its extracts its product
and the proof is the United State department of agriculture certification10
.
iv. Non- GMO Project certification
This third party provides certification to all the non-genetically modified foods and products
to meet the consumer's expectations and standards.[10]
v. GF Certification
The gluten-free certification ensures the consumers and customers that the products do not
contain any portion of gluten.[10]
vi. Ashley Koff Certification
Sea Buckwonder oil products are also approved by Ashley Koff which is a stamp of quality
nutrition and dietary need.[10]
vii. OK Koshler Certification
Sea Buckthorn Oil has got approval from the rabbinic agency which verify the ingredients,
facility and actual production to ensure no trace of kosher substance (bible law).[10]
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3. Size
There are two different volume sizes are available:
a) 0.45 fl.oz (13.3 ml)[10]
b) 1.76 fl.oz (52 ml)[10]
4. Types
Seabuckwonder manufactures and markets 2 different types of oils that come from the same
plant. Although, they both possess different tastes, smells, colours, and applications. They
can be used together for synergistic effects.[11]
i) Sea Buckthorn Berry oil
Fig. No. 5.1 “SBT berry” Source: Products, Seabuckwonders, 2020. [Accessed on 8 May
2020]. Retrieved from: https://www.seabuckwonders.com/collections/all
These orange colour berries with botanical taste have high Omega 7 contents maintains
digestive health, cellular health, and mucus membranes in the body.[10]
Berry oil is highly
advantageous for chronic dryness illness and digestive problems. Although it can be added to
smoothies or other foods.[10]
Moreover, it can help in reducing scars eczema and psoriasis
through topical application.[10]
ii) Sea Buckthorn Seed Oil
Fig. No. 5.2 “SBT Seed” Source: Products, Seabuckwonders, 2020 [Accessed on 8 May
2020]. Retrieved from: https://www.seabuckwonders.com/collections/all
This nutty-flavoured oil is bright yellow and has an abundant quantity of omega-3. This
should be used daily to support overall health because it provides all necessary fatty acids and
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has approx. the ration of 1:1 against Omega 3: 6.[10]
It is not used only for immunity healthy
inflammation response but also for supporting hearth and liver health.[10]
It contains superoxide di mutase which is the strongest known antioxidant. Seed oil is can be
used internally as well as topically.[10]
5. Forms
Seabuckwonders and generated various modes for their application. There are diverse oils
that had been converted into different forms. Some of such forms in terms of product lines
are:
Sea Buckthorn Oil blend omega-7 complete[10]
Sea Buckthorn Seed oil berry dropper[10]
Sea Buckthorn berry oil dropper[10]
Sea Buckthorn seed Oil Seed Soft gel[10]
Fig. No. 5.3 “Seabuckwonders oil products” Source: Products, Seabuckwonders, 2020
[Accessed on 8 May 2020]. Retrieved from: https://www.seabuckwonders.com/collections/all
6. Ingredients
Table No. 5.1 “Nutritional value in Berry oil and Seed oil”
Types of oil Nutritional Value
Beery Oil
Omega 7 - 32-38%
Omega 9 - 25- 38%
Omega 6 – 4 – 6%
Omega 3- 2-4%
Seed oil
Omega 3 -31-36%
Omega 6 – 32-37%
Omega 9- 20-25%
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Fig. No. 5.4 “Berry oil” Fig. No. 5.5 “Seed oil”
Source: Products, Seabuckwonders, 2020 [Accessed on 8 May 2020]. Retrieved from:
https://www.seabuckwonders.com/collections/all
7. Durability
Seed oil
This product projects to give 360 mg of Omega 3 in one serving.
Serving size is 1 ml which is having approximately 35 drops
Total serving is 30, this product has the potential of 10800mg omegas.
One small bottle can last for 17 days.
Berry oil
This product projects to give 360 mg of Omega-7 in one serving.
Serving size is 1 ml which is having approximately 35 drops
Total serving is 30, this product has the potential of 10800mg omega.
One small bottle can last for 17 days.
8. Application and Administration
Sea Buckthorn Oil is one of its kind, which can be administered or used internally as well as
externally. The Product lines of SeaBuckwonder are used for common goals through a variety
of modes.
Ingestion
A) Dropper Bottle Oil extracts- few drops can be sprinkled over the smoothies, salads,
Sauces, or any other food.
B) Soft Gel Oil Extract – An alternative to the direct consumption of oil, this soft gel extract
can be ingested in the form of a capsule.
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Topical Use
To deal with oil's temporary skin tanning, the products which are used for greater penetration
into the skin are
A) Cream
B) lotion
*dropper bottle extracts and Soft gel oil can also be used topically on cuts or wounds.
Other topical ways
A few drops of Sea Buckthorn Oil would be proven to wonder if they are added to the
following products for usage-
Shaving Cream,
Shampoo
Conditioner
Mouthwash
10. Price
The SeaBuckwonders products which highly dominate in the market with Sea Buckthorn
Oil through price range from Rs.1200-Rs.3775 /-.[10]
The two oils, seed oil, and berry oil have a huge margin in terms of price, the 13.3 ml
berry oil cost around Rs.1200 whereas 52 ml cost around Rs. 2649. The seed oil also
costs for Rs.2649.[10]
Cost prices of Oil blend and oil soft gel are Rs.2264 and Rs.2649 respectively.[10]
11. Promotion
The DIY kit offers seed oil and berry oil, together with 20% off on a cost price of $110.94
on its official website and stores.
On amazon. in, the berry oil is being sold out at Rs.4190 rather than at its original price
which is Rs.9099.
2. Comparison
After considering Seabuckwonders oil as reference product, comparison of four other brands
(B, C, D, E) against each other to analyse what uniqueness each product offers to the
consumers was done. Carrying the same data in the survey form, the responses were
recorded. Here, brand A is Seabuckwonders, and Brand B, Brand C, Brand D, and Brand E
are Bio Sash, Vringra, SIBU, and Inlife respectively.
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Table No.- 5.2 “Comparison of Seabuckwonders oil product against other brands
products based on product differentiation.”
Attributes/
Brands Brand A
[10] Brand B Brand C
[17] Brand D
[15] Brand E
[18]
Extraction
Process
Co2 Supercritical
extraction - -
C02 supercritical
extraction -
Quality
1. USDA
2. NON-GMO
3. PETA
4. GLUTEN-FREE
5 ASHLEY KOFF
6. OK KOSHLER
7. QUALITY
TESTED
1.NABL
1.ISO
2.FSSAI
3.NACCP
4.GMP
5.KOSHER
1. USDA
2. NON-
3. GMO
4. PETA
5. GLUTEN-
FREE
5.QUALITY
TESTED
1.GMP
Types 1. Seed oil
2. Berry oil - 1.Fruit Oil
1. Seed oil
2. Fruit oil 1. Fruit oil
Forms
1. Oil Blend
2 Seed oil Soft gel
3. Oil droppers
4. Face Mask
1.Capsules 2.Capsules
1. Soft Gels
2. Seed Oil
3. BulkOil-seed
and fruit
1. 2-piece hard-
shelled capsule
Nutrition
1. Seed oil Soft Gel -
Omega 3, 6, 9, Vit. E
2. BerryOil- Omega 7,
9, 6, 3
3. Seed oil- Omega
3, 6, 9
4. Oil Blend – Omega
3, 6, 7, 9.
1. Omega 3,
7 and 9
1. Omega
3,6,7,9
Vitamin A and
E
1. Soft Gel Omega
3, 6,7 and 9
2. Bulk oil-
Omega 7
1. Omega 3,
6, 7, 9
Other
ingredients:
HPMC
Colour 171,
110, 122
Packing size
1. SoftGel–60
and 120 capsules
pack
2. Seed and berry
oils- 13.3 ml, 52
ml
1. 30
Capsules
packs
1.60 capsules
pack
1. Soft Gels-90
capsules pack.
2. Seed oil-10ml,
30 ml
3. Bulk oil
(118ml, 236ml,
473ml)
1.30 Capsule
pack
Durability
1. Soft Gel and
Blend – 30 days.
2. Oils -45-110
days (13.3 ml)
1110 days (110 ml)
-
- 1.Soft gels -45 days
-
Price
1. Berry oil –
Rs.1200, Rs.2649/-
2. Seed oil –
Rs.2649/-
3. Oil blend –
Rs.2264, Rs.3775.
4. Oil soft gels -
Rs.1800 Rs. 995/-
1.Capsule – Rs.2639
2.Seed oil – Rs.1100,
& Rs.2639
3.Bulk oil
A) Seed oil- Rs.6000,
Rs.9800, Rs.15000
B) Fruit oil- Rs.3700,
Rs.1260/-
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Rs.2649 Rs.6797, Rs.12000
Promotion
1. The DIY kit
offers 20% off.
2. On amazon.in,
the berry oil
Rs.4190
1. The
reward of
consistency
of worth
3000 DP free
product
1. Rs.64%
Off on
Flipkart
Avail at
Rs.349 with
a free hand
sanitizer
1. Soft Gel –
3months supply for
Rs.2600
2. Subscribe and
Get 30% off on an
official website
1. Free
nutrition
consultation.
2. 3% on
pre-paid
orders
3. Avail. at
Rs.705.78 on
the official
website.
(-) Indicates not available or not mentioned on the product and sources.
DISCUSSION
After differentiating all the five brands in a tabular form, it was observed that every brand has
something unique but some limitations as well. Brand A was found to be unique as it has
mentioned a variety of quality certifications, types, forms, durability options, and detailed the
extraction process but it was costly and did not provide some exciting offers in terms of
promotion and marketing. Brand B suffered from various limitations such as it has only
NABL as quality certification, with no evidence of extraction process, durability and types
but, it was found to be a bit pocket friendly than other products. Brand C which was found to
be the cheapest than all and offered various discounts even though it has various quality
certifications. The limitation this study found was that the brand did not mention extraction
process and durability of its product. The Brand D was unique with its features but the price
of the product was too high for a normal person to purchase in developing countries.
Whereas, the Brand E was found to be affordable with and even without the discounts and
promotions it offered. The limitation included the lack of information regarding extraction
process, quality certifications, etc.
CONCLUSION
After gauging all the features and attributes while differentiating the Sea Buckthorn Oil
products (Brand A, B, C, D and E), it was concluded that Brand A and D had various features
in respect to quality certifications, forms, types, etc. but they were not affordable for common
people living, especially in developing countries. Whereas, Brand B and Brand E were
cheaper, but they did not have quality certifications, extraction process data, and needed more
innovation in terms of types, forms, packaging, etc to gain the trust of consumers. Last but
not the least, the Brand C had required number of quality certifications, cheaper prices,
offered various discounts but, it required more innovation in respect to packaging, types,
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forms, etc. Thus, this study would be helpful for diet supplement and OTC market/industry to
reach more consumers through their products with unique-innovative attributes, and
affordable prices.
ACKNOWLEDGEMENT
The authors are thankful to Chinari Sameer kumar for the guidance and Prachi Pallavi for her
help during this study.
FUNDING
The authors did not receive any funding for this project.
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