to: housing property i subject: quarterly …225 3 north lanarkshire council i 3000000 - 2800000 -...

220

Date: 23 NOVEMBER 1999

NORTH LANARKSHIRE COUNCIL

Ref: GW/MR/8

To: HOUSING & PROPERTY I Subject: QUARTERLY PERFORMANCE SERVICES COMMITTEE

From: DIRECTOR OF HOUSING & PROPERTY SERVICES

REVIEW 1 July 1999 - 30 September 1999

* I attach for Committee’s information and consideration as appropriate a copy of the above report.

G Whitefield Director of Housing and Property Services

Quarter.doc

221

- ..............................................................................................

LAN AR KS H I RE .......................... -...-...-...- ...-... - ...-.. - ........ .-...-...-...-...-...-...

Quarterly Performance Review

1st July - 30th September 1999

Housing & Property Services Department

222

CONTENTS PAGE

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

Rent Arrears

Housing Benefits

Void Properties

Waiting Lists

Homeless Persons

Repairs and Maintenance

Staffing & Establishment

Home Contents Insurance

Rent Collection

HRA Capital Programme

House Sales

Non - HRA - Improvement Grants

Housing Income Control

Estate Management

Customer Care

Housing Stock

10

15

17

22

24

25

26

27

28

29

30

31

32

223

District

\ORTi-i CENTRAL SOUTH N.L.C.

I

Total KO. Tenants 96 Annual % Annual Net In Arrears Gross Debit Rent Debit

-_I v ?2 7 - > 2917,m 2,ws _.I 1.

1,029 Y27 6,560 3.29 8.51 1,175,992 8,783 2.48 I 5.63 2,497,390 17,541 2.79 6.62

1. RENT ARREARS

1.1 OPERATIONAL OBJECTIVE - To minimise rent arrears

1.2 PERFORMANCE INDICATORS

Cumulative current arrears as 9’0 of annual gross rent debit

NLC Actual Performance Target 1999/2000 Accounts C o m i s s ion Performance Target

Cumulative current arrears as YO of anntial net rent debit

NLC Actual Performance Target 1999/2000 Accounts Commission Aduevable Target

2.79% 2.1010

2.0% - 8.O”ib

6.62% 4.5% 70/6

1.4 TRENDSBACKGROUND INFORMATION

1.4.1 CURRENT TENANT ARREARS

960000 -

880000 - 800000 -

720000 - 540000 - - 2 560000 -

i 480000 -

‘ 320000 7

240000 -\> Q

160000 -

80000 - 0

JUl-Sep 98 Oci-Dec 98 Jan-Mar 99 Apr-Jun S9 Jul-Sep 99

224 2

District Centra I

1280000 - 1200000 -

880000 - 800000 - 720000 7 643000 - 560000 - 480000 - 400000 - 320000 - 240000 - :60000 -

80000 - 0

Jul-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jun 99 Jut-Sep 99

District South

1360000 - 1280000 - 1200000 - 1120000 - 1040000 - 960000 -

800000 - 640000 720000 880000 - - 2 560000 - 480000 - 400000 - 320000 - 240000 - 160000 - 80000 -

0 JuI-Sep 98 at-k 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99

225 3

North Lanarkshire Council

I

3000000 - 2800000 - 2600000 - 2400000

- $ 1800000 - 2 1600000- I cn g 1400000 - 2 1200000- 2 1000000 -

800000 - 600000 - 400000 - 200000 -

0 Jul-Sep 98 OctDec 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99

Current Tenant Arrears Performance Target 1999/2000 = f1.75m

Arrears figures at the end of June are unusually hgh, as can be the case at the beginning of the financial year. However the rent arrears have dropped from f2.72m (Quarter 1) to f2.19m (Quarter 2).

High priority continues to be afforded to tlus task w i t h each of the area housing offices to further reduce arrears le\Tel before the end of the financial year.

226

1.4.2 NO. OF TENANTS IN ARREARS

District Sorth

8000 / 7000 /

5 6 0 0 0 ~ : a 5000 E .- 2 4000

- Jul-Sep 98 03-Cec 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99

District Central

e 2 a

- 0 0 z

8 0 0 0

7 0 0 0

6 0 0 0

5 0 0 0

4 0 0 0

3 0 0 0

2 0 0 0

1 0 0 0

0

~

District South

Jui-Sep 98 Jan-Mar 9 9 A p r - J u n 99 Jul -Sep 99

- 0 0 z

I GO00

9000

8000

7000

6000

5000

C00C

X00

2300

1300

0 Jul-Sep 98 OcI-DeC 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99

227 5

s 0 RT H 167.704 i 1.'3,-523 161,395


lt37,j;O 1

22000

20000

18000

16000

14000

12000

10000

8000

6000

4000

2000

0 JuCSep 98 at-Dec 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99

C EXTRA1 SOUTH N.L.C.

1.4.3 FORMER TENANT ARREARS NLC Target 1998/1999 - €4457,000 NLC Target 199912000 - €450,000

472,-50s 429,62 1 4 75,4 5 9 482,680 461,063 411,563 442,097 584,840

1 , l O 1,275 1,001,709 1,078,95 1 1,255,321 J

~ Reminder 1 1 Reminder 2

i Reminder 3 Notice Of Proceedings

1,033 3,0?0 5,235 9,343 160 499 732 1,397

1,743 3,409 4!4 ! ,252 i 8 S !,60 1 2,484 4,373

1.4.4 POSITION AT 30.9.99 - NORTH LANARKSHIRE COUNCIL

I Average arrears value per house ! f50.25 1 i Average arrears value per tenant in arrears j f 142.38 I 0

* 1.4.5 RENT ARREARS LETTERS ISSUED 01.07.99 - 30.09.99

I NLC I 1 District 1 District 1 ?;:it North Central

6

Performance District North

Totill i\.ikhir Apys

Standards , >,

New Applications go';;, 694

Additional Info 1 [)():;L 33s (99iOO Target 9896) Review i IJJ";,, 434 (99iOO Target 95oi0)

(99 /00 Target 98%)

228

2.

2.1

2.2

2.2.1

(0

(ii)

(iii)

District Central I District South N.L.C.

f 0 Total /O Total YO Total Tit'iihin Apps w i t h Apps within Xpps

2 7 ya 2,208 %?o 2,166 464'0 5,068

,i 1. '!:h A 9 66Yo 1,464 69'16 2,301

36% 1,005 6746 1,436 61% 2,873

0' 11:

I

I

HOUSING BENEFITS

OPERATIONAL OBJECTIVE - To maximise housing benefit take up

PERFORMANCE INDICATORS

STANDARDS 1999/2000

New Applications - all fully completed new applications will be processed in 5 working days

Additional Information - if new applications are incomplete and require further information ths will be requested in 5 working days

Review - all completed renewal claims to be processed witlun 10 working days

Performance Standards

Xew Applications (99iOO Target 98%) Additional MO (99/00 Target 9290) Review (99/00 Target 95010)

Council Tenants

N.L.C Total 943 within SS4 4396

67?0 360

790

~

1 ! 3 3 '10

1 --

0 i - _

Private Tenants - Applications are no longer separated by district

'.rivaze lan2lords a l s o i z d i c a t e d :?.lac c t e y warited ou tsca r -d ing c la ixs assessed b e f o r e ,r,ey wo-ld Lec p rope r t i e s t o new t e c a x t s . I f this ?-ad xo t been agreed :?-eFL :?-ere ay LaCve bee> ar. ixpac t o r :he homeless s e r v i c e . c.

e - - -

2.2.2 PERCENTAGE OF HOUSEHOLDS IN RECEIPT OF HB BY DISTRICT (30.09.99)

70

e 50

m = CO

30

0,

5 50

.L 0

- 8 20

&? '0

Q, K

0 Dstrct North Cstrct Central k s : r i c t South

229

Gross administration cost per case NLC Target 1999/2000 70 of HB applications processed in 14 days

7

f36.94 f33.68 70'h

2.2.3 ACCOUNTS COMMISSION INDICATORS

2.3 TRENDS/BACKGROUND INFORMATION

2.3.1 HOUSING BENEFIT CASELOAD (PUBLIC SECTOR)


, 35000

30000

25000

20000

15000

10000

5000

I? " Jul-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jun 99 JuCSep 99

2.3.2 HOUSING BENEFIT CASELOAD (PRIVATE SECTOR)

North Lanarkshire Council -

5000

4000

3000

2coo

1000

0 Jtil-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jun 99 Jui-Sep 99

, . . Ser-eir'its performarce had decl i r_ed due t o problens WIZT: =.-.,e T-ex . - . compcLer systep. p a r t i c c l a r l y i n Quarter 1 ( A p r - 2 ~ 9 9 ) . x e t i n so7.e a r eas , bu: performance f o r QLar:er 2 (ZLl-Seg 9 9 ) ?-as improved cozgared :o lasz qdarcer.

Targezs are s t i -1 not 5eiF.g

m h ;*.e i n t r o & ~ c z i o n of t h e new systew rernaizs a t.og p r i o r i t y azd resources will c o ~ t i n u e z o be deployed t o minimise further Cisr~ptior, t o :he s e r v i c e .

230

District Total Allocations '/' 4 - 6 weeks

NORTH 111 2s" 3

CENTRAL 313 - / 0

SOUTH 528 29% N.L.C. 955 28.1 o/o

7 "0

8

YO Over 6 Weeks

11.3"o 33% 3 6 '/o

32.196

3. VOID PROPERTIES

NORTH CENTRAL

3.1 OPERATIONAL OBJECTIVE - To minimise void periods

Projection 74,943 0.69

6 0 6 3 6 1.94


SOUTH N.L.C.

3.2.1 '/o OF STOCK VACANT

1,013,171 2.13 1,691,925 1.89

NLC NLC Target 1999/2000 Scottish Office Limit

3.2.2 VOIDS AS A To OF TOTAL STOCK BY DISTRICT - 30.09.99

1.95% 1.55% 2.5%

1

District North District Central District South

3.2.3 '/o OF ALLOCATIONS IN EXCESS OF 6 WEEKS FROM DATE OF TERMINATION 01.07.99 - 30.09.99

Syscer dox--tirr?e ar.6 goor pe r fo rmazce 35 C o n s ~ r . x ~ l o z Serv i ces rneazs that vold g e r i c d s a r e hiaher. X:?-ough t a r g e t s a r e sti-- r o z bei;lg y.ez, t ' re ge r fo rxance c o q a r e d zo l a sz q a a r t e r has ir.pro-Jec.

- -

3.2.4 RENT LOSS DUE TO VOIDS AS YO OF RENT DUE YEAR TO DATE - ACCOUNTS COMMISSION PERFORMAKCE INDICATOR

23 1 9

Band

0

District North District Central District South N.L.C.

10. I I \Cl I OO No. I 46 No. I 70

3.2.5

3.3

3.3.1

2 - 4 Lveeks 4 - 6 weeks > 6 weeks

TIME TAKEN TO RELET HOUSES - 01.07.99 - 30.09.99 ACCOUNTS COMMISSION PERFORMANCE INDICATOR

57 3s.200 1 2 23"o 135 2 5 9/0 262 27.4%

1 3 1 1 . 5 " ~ 104 1 3.' 0 190 36% 307 32.1%

-- 31 ?A'',. 27"" 152 29% 268 28.14'0

?.-o

District I THIS PERIOD I 1999/00 I I

BUDGETARY CONTROL INFORMATION

Period

RENT LOSS BUDGETARY CONTROL

Actual I Variance I Annual I Projected I Variance I Estimate Estimate

S 0 RTH 21,795 24,456 -2,661 57,179 91,730 -5,551 I CENTRAL SOUTH N.L.C.


125,903 159,536 -33,683 1 303,613 637,543 -133,930 213,210 290,026 -76,816 852,838 1,144,072 -291,234 4 360,908 474,068 -113,160 1,443,630 1,924,345 -480,713 I

3.4.1 TERMISATIONS AND ALLOCATIONS (NORTH LANARKSHIRE)

i 200

1 coo

800

600

400

2 00

0

0 Allocations

~ f i Terrrinations

Jul-Sep 98 03-Cec 98 Jan-Mar 99 Aip-JUn 99 Jul-Sep 99

I . iieducizg void rent loss is a rnajor priorizy. Lzpkasis coritini;es to be placed 3r, grocessing voids as qxic:kly as possible ir, order zo aligr. expenditure w i t h previously agreed budgets.

10

Performance Standard

Termination (Target 99/00 - 100'30) Succession to Tenancy (Target 99/00 - 100%) Transfer of Tenancy (Target 99/00 - 100%) Written Allocation

WAITING LISTS

District Sorth District Central District South N.L.C.

?,i> ~ I I Total ')o in Total 70 in Total / O m Total ~

target target target target I

99?.; 128 9 9 1.; 2s 1 9970 349 9994 738 j

~

01 .

- 1 OO".;, 7 9S0h 43 1009~0 19 9 9 010 67

90';;" 24 100'1.; 66 960/b 90 97% 180 I

360,i, 529 1 00YL 190 9 8910 1,268 98?0 2,287 I

OPEMTIONAL OBJECTIVE - To efficiently operate the council allocation policy

(Target 99/00 - 98%) Visit New Applicants (Target 99/00 - 93%)

*


90'70 1,135 1.0040 L/ - 87% 883 -3

STANDARDS 1999/2000

Termination Notice - all written notices to terminate tenancies will be responded to in 5 working days

Succession to Tenancy - all investigations will be undertaken and a decision for requests for succession to tenancy given in 10 days

Transfer of Tenancy - a decision will be given on a tenant application for transfer within 15 days

Written Allocation Enquiries - all written allocation enquiries from waiting list applicants will be responded to in 10 working days

Visits New Applicants - all new applicants who have submitted an application form will be visited in 10 working days

233 I !

4.3 TRENDS/BACKGROUND INFORiMAnON

4.3.1 NO. O N WAITING LIST BY DISTRICT AS AT 30.09.99

/

District North (5,181) b t r i c t Central (2,947) Distrlct South (10,236)

4.3.2 BY APPLICANT TYPE -4s AT 30.09.99

Moodiesburn

Msdical(65)

LhderiOver CCC (248)

Trarsfer (237)

Otner (4)

Non Sat dLess (548)

0 500 1000 1500 2000 2500 3000

No. On Waiting List

Kilsyth

Other (: 37)

Cw ner Occupier (1 60)

Non 3s: Wiess (1642)

MedSheltered (453)

0 500 1000 1500 2000 2500 3000 3500

ND On Waiting List

234

District Centra I

HiLess sub tnt (1,831)

Trans ex flats (553)

Medical (1 57)

Mder occupied (231)

&er crow ded (1 75)

i

0 500 1000 1500 2000

No On Waiting List

District South

Other Dst (9 )

Scot Homes (362)

Sub Tnt (3,930)

Trans (3,920)

Cw n Occ (719)

Other (925)

0 500 1000 1500 2000 2500 3000 3500 4000

No on Waiting List

235 13

4.3.3 WAITING LIST TRENDS 01.07.99 - 30.09.99 (a) District North

7000 -

6000 -

1000 - 0

Jul-Sep 98 03-Cec 98 Jan-Mir 99 Apr-Jun 99 Jul-Sep 99

(b) District Central

8000 - 7000 -

L. 6000

a 5000 - v)

.J

E

- - L. s 4000; - I

3000 - I - rn 0 z 2000 -

1000 - 0

Jul-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jcin 99 Jul-Sep 99

e (c) District South

11000 - iO000, I a - - w 9000 - -

5 aooo - - < 7000 -

3 5000 - 0 4000 - 0 z 3000 -

2000 - 1000 -

C E - 6000 - c

0 Jul-Sep 98 et-Cec 98 Jan-Wr 99 Arp-Jun 99 Jul- Sep 99

236

(d) North Lanarkshire Council

~

20000 T I

18000 A I -

I 16000 - G 14000 - 2 g 12000 -

1 - w z loooo - 5 8000 - 0 z 6000 -

4000 - I 2000 -

I

o 1 Jul-Sep 98 a t - C e C 98 Jan-k r 99 Arp-Jun 99 Jul-Sep 99

237

Standard District Sorth District Central

Total c . Total 5vi t'. , \ 1 n :

Applicant i ? L > ' 'L .11 s9 (<y 1.37 (Target 99/00 - 990'0)

(Target 99/00 - 9096)

l!

~ \ . i thiil

- Applicant housed 5(]"& .ig IOC"': i

15 HOMELESS PERSONS

District South N.L.C

O?! Total '30 Total within w i t h 8236 200 73% 126

43 1 73% 100 77?0

OPERATIONAL OBJECTIVE - To deal with homeless applicants in accordance with Scottish Office guidance and legislative provisions

Accommodation

LA Furnished (NLC Target 99/00 - 55 davs) B & B

0


Number of FamiliesIAverage Length of Stay

District District District N.L.C North Central South

4 221 99 225 140 dzys 76 da),s 77 days 77 days

0 0 2 2

HOUSING STANDARDS 1999/2000

(NLC Target 99/00 - 9 davs)

(NLC Target 99# 00 - 53 davs) LA Un-Furnished

Applicant Investigation - all investigations concerning an applicant made under the Housing Act 1987 - Homeless provision will be completed in 28 days

E d a y s 1 15 days

119 days 1 119days 0 0 4

Applicant Referrals - all applicants considered to be in priority need will be referred for or occupy temporary accommodation/bed and breakfast within 5 working days of homeless decision

Applicant Housed - applicants assessed as being in priority need to be provided with accommodation w i t h 3 months after the priorih homeless decision

Districts Central and North based on manual system District South based on MDIS computerised system

5.2.2 AVERAGE LENGTH OF STAY IN TEMPORARY ACCOMMODATION ACCOUNTS COMMISSION PERFORMANCE INDICATOR

District figures are based on families who have left accommodation during the quarter. NLC figures are based on families in accommodation at the end of the quarter.

238 16


5.3.1 QUARTERLY CASELOAD - NLC

600

500

400

300

200

100

0 Jui-Sep 98 at-Dec 98 Jan-Mar 99 Apr-Jun 99 JuCSep 99

5.3.2 APPLICANTS HOUSED UNDER THE ACT - NLC

i 20

100

80

60

40

20

Jul-Sep 98 O c t - b C 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99

239 17

Noofjobs YO N o of YO in jobs

6. REPAIRS AND MAINTENANCE

Total Jobs Performance Target 99/00

6.1 OPERATIONAL OBJECTIVE - To effectively repair and maintain the council's housing stock utilising the available budget to maximise 'value for money'

r k g h t to Repair


No of O/O No of Jobs outwith O/O Total Satisfactory Jobs timescale Jobs

3,459 l ooo /o 3,459

6.2.1 REPAIRS PERFORMANCE JULY - SEPTEMBER 1999 ACCOUNTS COMMISSION PERFORlMANCE INDICATORS (CATEGORY 1-4)

i Direct Issue Repairs XLC Target 99/00 - 45%

No of Direct Issue Repairs '/o of All Repairs Issued 55,569 I 4 0 010

I timescale outwith 1 Category 1 88% 2,137 12OIo 17,777 99%

The r e i a t i v e i y poor performance i n the first f i v e cacegories can Se explained by the changes and problems 5eir.g ewerie-ced by C o c s t r u c t i o n Services . P"ilough *A i. this problem conciZLes, the perfo-znance has s1iqh:ly improved co-zgared t o l a s t qdar te r .

6.3 BUDGETARY CONTROL INFORMATION

0 6.3.1 EMERGENCY REPAIRS COSTS - NLC

1200000 -,'

1000000

800000

600000

400000

200000

0 Jul-Sep 98 at -Cec 98 Jan-hbr 99 Apr-Jun 99 Jul-Sep 99

240

c , I

242 '0

c

244

DIVISION

7 STAFFING & ESTABLISHMENT

AREAOFFICY APPROVED ACTUAL VACANT VARIANCE LEAVERS LEAVERS

SECTION THIS YEAR TO PERIOD DATE

7.1 OPERATIONAL OBJECTIVE - To operate within the approved establishment and minimise the level of sickness absence.

North Kilsyth

Moodiesburn

Caretakers


27 24 -3 -3 0 0 -

12 11 -1 -1 2

7 5 -2 -2 0

7.2.1 Establishment and Leavers as at September 1999

I I ' I

I

I I Coatbridge I 47 I 47 I 0 I 0 I 0 I 0.5

I I

I I 1

South

~~

Airdrie 47 46 -1 -1 0 0

Depot Clerks 6 6 0 0 0 0

Estate Caretakers 13 9 -4 -4 0 0

Concierge 68 68 0 0 0 1

Shqtts 14.5 13.5 -1 -1 1 1

Bellshill

Viewpark

Motherwell

Wishaw

~~~ ~~

26 24.5 -1.5 -1.5 0.5 1.5

11.5 11 -0.5 -0.5 0 0

34 31.5 -2.5 -2.5 1 1

38 35.5 -2.5 -2.5 1 - 3

Central Support

Forgewood 4 3 -1 -1 0

Estate Caretakers 41 39 -2 -2 1

Tower Caretakers 28 27 -1 -1 1 1

Tenancy Services 31 28.5 -2.5 -2.5 0 0 .

I ]Caretakers

Development

Property Services

Housing Finance & Client

Directorate

Wardem

I 1 5 1 9 1 ~~ ~

8 8 0 0 0 0

26 26 0 0 1 1

0 0 95 89 -6 -6 3 3

7 7 0 0 0 0

50 47.5 -2.5 -2.5 2 3

-6 I -6 l o l

1

TOTAL

0

Property - Staff 76 74 -2 -2 1 1

Property - Manual 3 3 0 0 0 0

735 693 4 2 -42 14.5 19

I I I

7.2.2 LOST "IiW THROUGH SICKNESS LEAVE TO: SEPTEMBER 1999 (rsk0439)

DIVISION AREA OFFICY SECTION

TOTAL NO TOTAL NO 0% (?'a LAST PERIOD OF MAN DAYS OF SICK DAYS

Uorth m y t h

Moodiesburn

1354 66 4.87 4.09

620 3 0.48 3.42

Caretakers

Coa tbridge

Airdrie

282 4 1.42 4.46

2707 162 5.98 8.14

2594 65 2.51 3.16 -

Depot Clerks

Estate Caretakers

338 21 6.21 6.53

508 53 10.43 4.05

south

Concierge 3835 315 9.00 10.64

Show 761 12 1.58 0.63

BeZLshill 1381 75 5.43 7.37

Viewpark

Motherwell

Wishaw

IDirectorate I 395 I 9 1 2.28 i 0.61 i

620 54 8.71 1.75

1777 57 3.21 3.59

2003 49 2.45 4.31

Forgewood

Estate Caretakers

Tower Caretakers

169 0 0.00 0.00

2200 24 1.09 1.38

1523 3 0.20 2.67

lentral Support Tenancy Services 1607 110 6.85 5.75

Caretakers 508 85 16.73 23.83

Development 451 16 3.55 3.04

Property Services

Housing Finance & Admin

1466 37 2.52 3.72

5020 497 9.90 8.19

~~

Wardens ~ ~

2679 84 3.14 6.06

'OTAL

Property - Staff 4259 38 0.89 2.49

Property - Manual 169 7 4.11 1.19

39226 1876 4.78 1 5.44

246

District Within Target % within Total apps

8. HOME CONTENTS INSURANCE

Performance Tareet 99/00

8.1 OPERATIONAL OBJECTIVE - To maximise the take ~p of the council's home contents insurance scheme

Sorth Central South TOTAL


" 203 - l t ( J -jqo 0 1:: 7 961'o 113 9yJc 4i7 96*0 5 75 97'10 593 96%

1,191 9 8 YO 1,213 96%

8.2.1 STANDARDS 1999/2000

District Area Office Number on % of Tenants on Scheme Scheme

<< t 9, - 7 YWth K;iisC.:i1 " U - r

YlcodiesbLi m / i z .:9.30 - j -.

Er CDC $9 ~ i .36 1

(a) Home Contents Insurance - Applicants submitting completed application fonns will be notified of their acceptance onto the scheme and the weekly amount payable in 5 working days.

Cei:tra! Coatbridge S o r t h Coatbridge South

Airdrie Sortii Airdrie South

1 . 3 2 I 3 1.59 1.383 33 99 1.375 23.5.; 1,lSJ I i '9 7s

8.2.2 TENANTS ON COUNCIL SCHEME AT 30.09.99

NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 1999/2000 - 15,000

247 25

Payment Facility No of

9. RENT COLLECTION

% Performance

9.1 OPERATIONAL OBJECTIVE - To minimise the use of the expensive post office giro facility and increase the use of direct debit, standing orders and municipal banks

Post Office

Direct Debit I District office and mail

Standing Order Rent from Wages

9.2 SOURCE ANALYSIS - 30.09.99

Payments 1 Target 99/00 60,688 30.2 2 4 Oio 128,355 63.9 68'10 8,010 3.9 6 O/O 1,621 0.8 2% 2,498 1.2

District Within YO Outwith O/O Performance Target Target Target

1 ; Psi\. 1 ooo;, \:orth 3s 9or:\> -r - Li . o

Ceil tral 119 S4S" 23 l@%> 1009~0 south 222 9800 3 - 3q., 100OiO

r

- I

9.2.1 STANDARD 199912000

162.070 87.194 62.180 25.014

9.3 BUDGETARY CONTROL INFORMATION

9.3.1 GIRO TFUNSACTION COSTS

2 6

HRA CXPlTAL PROGMMME : POSITION AT 12 SEPTEMBER 1999

W O M G LEGALLY SPEND TO

fOO0 fD00 fOOO PROGRAMME PROGRAMME* COMMITTED DATE

2 Muirhouse 620 365 305 3 Watlmg Street 65 65 62 I West Cnndedyke 200 4 5 Paterson Street 80 1

385 385 105 6 Petersbum 7 Rochsoles 60 8 Clarkston 300 115 1 9 Slkeside 350 2 10 Miru Programme 2,535 1,585 766

-- -_

-- 11 Heamg Ad-Hoc 1.855 1.855 6% 12 Heatmg 2,590 1,130 684 13 Insuianon Schemes 150 50 4 14 Tower Block Refurbishment 1,370 180 28 15 Wmdow/Door Replacement 2,070 1.250 275

17 ReRendenng 1.280 720 201 18 Major Repairs 1,240 805 328 19 Non-Tradinonal Houses 920 670 423 20 Defecave Pitched Roofs 3,015 2.320 1,364 21 Re-roofmg (Flat Roofs) etc 1,200 i ,ooO 3 12

4

6,107 2,870

23 Door Entry / CCTV 680 250 236 24 Rewiring 950 466 36 1

-

- 22 Shop Improvements 180 100

26 Specid Needs 27 Conversion - Sheltered Hsg 160 115 16 28 New Build - Sheltered Hsg 620 620 19 --__

65 15 1

Sub Total 65 15 1

1 - 3 1 Decentralisaaon 264 4 -

45 32 Retenuon Payments 185 185 - 33 Decoranon Allowances 405 390 142

34 Home Loans 50 50 35 Professional Fees 3,181 3,206 18

___- -

Sub Total 3,831 205

-

FINANCED BY: Borrowmg Consent / Capital Receipts CFCR 7.065 CIF 98/99 525 Slippage 3,326

Total 28.500

17,584

* As approved by Housing & Property Services Convniaee 1 September 1999

249 27

11.

11.1

11.2

11.3

11.3.1

11.4

11.1.1

HOUSE SALES

OPERATIONAL OBJECTIVE - To ensure house sales are processed within statutory timescales

ACCOUNTS COMMISSION PERFOR,MANCE INDICATOR - Average time taken to complete a sale from initial application - 176 days

Average time thus quarter - 157 days

BUDGETARY CONTROL INFORMATION

HOUSE SALES RECEIPTS 1999/2000

Capital Programme Target* f4.604m Actual to 30.6.99 fl.881m

* Net figures after deduction of 75% for debt repayment

TRENDSBACKGROUND IXFORMATION

9 0 Achieved 41%

NUMBER OF SALES - 01.07.99 - 30.09.99

2 r" 3

.c 0

220 200 180 160 140 120 100 80 60 40 20

0 Jul-Sep 38 C c t - k 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 39

b r t h

Central

South

11.4.2 APPLICATIONS NORTH LANARKSHIRE 01.07.99 - 30.09.99

Jul-Sep 98 Oct-Cec 98 An-Mar 99 Apr-Jun 99 Jul-Sep 99

250

District

28

Annual Spent During Committed ComrnittedSpent Estimate Quarter During To Date

€ f Quarter €

12 NON-HRA - IMPROVEMENT GRANTS

NLC

12.1 EXPENDITURE AS AT 30.09.99

f 1,219 199 273 897

L I I I I

251

29

I Annual

Estimate

13. HOUSING INCOME CONTROL

13.1 1999/2000 INCOME

YTD Estimate ' Ill3 Actual Variance

Housing Rents 1 89,965,000 1 45,342,853 Garage/Lock- 1 927,999 1 464,000

43,157,679 I (185,174) 503,269 39,269

252

14. ESTATE MANAGEMENT

Performance Standards District North District Central District South N.L.C

0 Total TOtZii (1 Tokl 36 Total / O

: i r i t h i n apos \vit+,in ~ p p s within apps witlun apps O/

Mutual Exchanges 1 0O0" -- 71 100 ?, 0 11 100'70 101 100% 134 (99/00 Target - 9970)

(99/00 Target - 9940) Sub Letting 6p;; 3 100" 0 1 100% 3 86% 7

1

30

Lodgers

Conducting A Business (99/00 Target - 99"/0)

(99/00 Target - 100?/b) House Sales Enq (99/00 Target - 999.6) Alterations & Improvements (99/00 Target - 10090) ,

14.1 OPERATIONAL OBJECTIVE - Maintain and enhance a pleasant, peaceful environment which improves the quality of life for all members of the local community

4 / 'i [J(?:;,b f 100%

loci; !> 3 1000~0 - 7 1009b 4

31':o 98 99'" 363 9890 212 987'0 673

?)7",;; 61 100'0 732 964b 180 98Yo 533

14.2 STANDARDS 1999/2000

Decrees obtained hiumber enforced Reason for Eviction

(a) Mutual Exchanges - all investigations required for a mutual exchange to be complete and decision given to e x c h a n p g requests in 20 days

6 76 11,; 1,121 - 3 12 15 32

S :enL d r r e 3 x 1 Ren: '?nears Rent arrears 30 rent arrears

(b) Sub-Letting - decision on tenant requests to sublet their tenancy given in 13 days

(c) Lodgers - decision on request for tenants to take in lodgers to be given in 15 days

(d) Conducting a Business - request to conduct a business from a council house to be decided upon in 15 days

(e) House Sales Enquiries - all house sale enquiries, including feu superiors requests and requests to check house sales plans to be undertaken in 10 days

(t? Alterations and Improvements - decisions will be given in 15 working days

14.3 EVICTIONS

I i 1 District Sor th District 1 District South NLC I Central

1 illegal occupancy 1 breach of tenancy I

1 ComDlaints resuonded to in 20 davs I 29 I

Performance Standard District North District Central District South

C.$zi : -L Total ‘%In Total O b h Total

General ‘ j - i s . , 1,110 98”b 5,942 97Y0 10,469 Correspondence (99iOO Target - 100%) Office Counter U’,,’ i’,. S,36S lOC% 21,907 1004b . 36,560 Enquiries (99/00 Target - 100%) Anti-Social Complaints 92.’ - I 67 ‘)y;; S9 9-14’0 232 (99/00 Target - l00Y0)

Txce! So Target So Target N o

15. CUSTOMER CARE

15.1

15.2.1 STANDARDS 1999/2000

OPERATIONAL OBJECTIVE - To provide a responsive and efficient housing service

NLC

%In Total

97% 18,521 Target No

1009% 66,835

95’30 388

General Correspondence - Ail general correspondence responded to in 10 working days

Categorv

Office Counter Enquiries - All customers waiting at public reception will be initially seen in 10 minutes

Number

Anti-Social Complaint - All first contacts to complainants to be made in 3 days

ComDlaints received 33

15.2.2 COMPLAINTS MONITORING 01.07.99 - 30.09.99

Complaints still witiun response time Complaints outwith response time 4

Repairs Allocations Rent Accoun tine

I Number of Appeals I I

Number O/O

15 46Yo 4 1290 2 6 To

NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 1999/2000 - looo/

Estate Management 11 33% Reception Area 1 3 ‘/o

254

1 2 3

16. HOUSING STOCK

16.1 BY APARTMENT SIZE - 30.09.99

.;9 153 170 372 1,394 2,414 3,820 7328 2,630 8,694 14,324 25,648

I NLCTotal I 1 District sort11 District 1 District South I Apt Size I Central

I 5 26.5 679 598 1,542 I 4 I 1,561 I 5,446 I 7.550 1 14.557 I

6 I 40 7 1 8

2 8 50 1

1 1

I I 1 i I 1 3,830 17,398 26,471 49,699

16.2 STOCK QUARTERLY TREND (AFTER SALES, DISPOSALS)

Jul-Sep 98 Cct-Dec 98 J a n - k r 99 Apr-Jun 99 Jul-Sep 99

TOTAL HOUSING STOCK AT 30.09.99 - 49,699 properties

to: housing property i subject: quarterly …225 3 north lanarkshire council i 3000000 - 2800000 -...

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