tk reference guide 18mar2014

©Turkish Airlines

TURKISH AIRLINES RESERVES THE RIGHT TO AMEND/ ABOLISH THIS DOCUMENT. THIS DOCUMENT HAS BEEN PUBLISHED ON FEBRUARY 10th 2014.

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THIS DOCUMENT HAS BEEN PUBLISHED BY TURKISH AIRLINES ON February 10th,

2014. ANY AMENDMENT CONVEYED AFTER February 10th, 2014 HAS TO BE TAKEN

INTO ACCOUNT ACCORDINGLY.

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Contents Introduction ................................................................................................................................................................4

General Applications ..............................................................................................................................................5

TICKET VALIDITY/ REFUND VALIDITY ......................................................................................................................5

1.1)Time Limit to issue ADM ..................................................................................................................................6

1.2)Disputes ............................................................................................................................................................6

1.3) Discount Documents .......................................................................................................................................6

1.4) Violations/Irregularities beyond Agency’s control ..........................................................................................7

2) Violations/Irregularities......................................................................................................................................7

2.1) Reservation and Ticketing Violations/Irregularities ........................................................................................7

2.1.1) Outbound Travel Date Restrictions ..............................................................................................................7

2.1.2) Ticketing Date Restrictions ...........................................................................................................................9

2.1.3) Minimum Stay Rule ......................................................................................................................................9

2.1.4) Maximum Stay Rule................................................................................................................................... 10

2.1.5) Advance Purchase Rule ............................................................................................................................. 10

2.1.6) Duplicate tickets ........................................................................................................................................ 11

2.1.7) Special Discounts ....................................................................................................................................... 11

2.1.8) Fare Applicable Flights .............................................................................................................................. 12

2.1.9) Transfers and Stopover Restriction ........................................................................................................... 13

2.2) CANCEL/REFUND CHANGE AND ADDITIONAL VIOLATIONS/IRREGULARITIES ............................................. 14

CHANGING DOMESTIC FLIGHTS IN INTERNATIONAL TICKETS ............................................................................. 14

USE OF COUPONS ................................................................................................................................................ 16

EXCHANGE: .......................................................................................................................................................... 16

REISSUE ................................................................................................................................................................ 17

REVALIDATION: .................................................................................................................................................... 18

REFUND ............................................................................................................................................................... 18

PENALTY............................................................................................................................................................... 20

2.2.1) Date/Route Changes ................................................................................................................................. 21

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2.2.2) Cancellation/Refund .................................................................................................................................. 22

YR TAX .................................................................................................................................................................. 22

2.2.3) No Show Penalty ....................................................................................................................................... 23

2.2.4) Payment and Refund Methods ................................................................................................................. 25

2.2.5) Fare/ Class Differences .............................................................................................................................. 25

2.2.6) Combined Fare Rules ................................................................................................................................. 25

3) Reservation Rules ............................................................................................................................................ 26

3.1) Definitions .................................................................................................................................................... 26

3.2) Reservation procedures ............................................................................................................................... 27

3.2.1) Speculative/Fake Reservation ................................................................................................................... 27

3.2.2) Passenger Follow-up /Test Reservations .................................................................................................. 28

3.2.3) Ineffective Reservations ............................................................................................................................ 28

3.2.4) Married Segments ..................................................................................................................................... 29

3.2.5) No - Show .................................................................................................................................................. 29

3.2.6) Duplicate Reservations .............................................................................................................................. 29

3.2.7) Inactive Reservations ................................................................................................................................ 30

3.3) Ticketing and Time Limit Rules ..................................................................................................................... 31

3.4) Group Reservations ...................................................................................................................................... 32

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Introduction

Dear Travel Partner,

In an effort to eliminate preventable cost and effort and to offer our customers the best possible service and

availability, Turkish Airlines cautiously reviews all reservation activities, at the same time addressing avoidable

GDS costs. This document shall provide you a clear overview of the conditions under which an ADM will be

issued and explains the rules that Turkish Airlines applies to ensure the proper issuance of tickets, in compliance

with tariffs, rules, general conditions of carriage and other instructions provided by Turkish Airlines, IATA and

the GDS. Infractions made and/or not corrected will result in an Agency Debit Memo (ADM), in accordance with

IATA-Resolution 850m. Please take a moment to review the booking and ticketing applications listed and

described below.

We thank you for your support and co-operation and look forward to assisting you in case of any further

questions. Please feel free to contact us at [email protected] with all your ADM related inquiries.

mailto:[email protected]

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General Applications Turkish Airlines endeavors to provide as much information as possible on an ADM for its reason.

TICKET VALIDITY/ REFUND VALIDITY Unless otherwise specifically provided in the fare note, the validity for totally unused tickets is one year starting

from the issue date of the original ticket and for the partly used tickets it is 1 year from the first date of travel.

Ticket can be used depending on the fare validity (maximum stay) once travel starts. Unless otherwise stated in

the applicable fare notes; for the unused ticket, the validity, in case of re-issuing new ticket, is 1 year starting

from the first flight day. If new ticket is not used and is issued as an open ticket, the validity of the new ticket

shall apply starting from the new issue date and it is 1 year again. In case of re-issuing the new ticket once again

(i.e. re-issuing the same ticket for 2 times over and over) the validity of the new ticket is again 1 year starting

from the issue date if it is an open ticket and again 1 year starting from the date of first flight if it is not an open

ticket.

Example 1

Totally unused ticket issued on 08JUN12

presented for reissue on 06JUN13 for a travel commencing on 07 JUN 13

Such ticket will have a validity till 07 JUN 14

Example 2

Totally unused ticket issued on 08JUN12

presented for reissue on 08JUN13 for a travel commencing on 12OCT13

Such ticket will have a validity till 12OCT14

Example 3

Totally unused ticket issued 08JUN12

Submitted for exchange 09JUN13 for a travel commencing on 10JUN13

Such ticket is expired and can not be accepted for exchange and reissue, has no validity.

Thus, every single exchange of totally unused ticket refreshes the validity. In case of refund, the procedure for

the tickets issued by Turkish Airlines must always be executed in accordance with the issue date of the original

ticket. Even a ticket subject to exchange has validity for flight after two years from issue date, but has no refund

validity.

Therefore, before starting to follow the related procedure, all processes must be executed by checking below

mentioned dates.

- In case of refund, the original issue date of totally unused tickets (2 years),

- In case of exchange, the issue date of exchange ticket (1 year),

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- For the tickets partly used, the date of first flight coupon (1 year+applicable fares notes’ stated duration)

1.1)Time Limit to issue ADM Turkish Airlines issues ADMs within 9 months after the last date of travel (IATA Res.850M 3.1), and makes all

efforts to issue them quickly and accurately. However, there are two exceptions that 9 months rule does not fall

into.

-Tickets issued by directly Turkish Airlines (online, sales office, ticket counter etc.) have a 1 year time limit.

-Suspicious conditions/audits and inspections/ intentional processes have no time limit.

1.2)Disputes An agency can dispute an ADM issued by Turkish Airlines. Disputes can be processed in accordance with your

sales method below:

-BSP: Choose ADM Dispute from BSP link.

-ARC: Through ARC Memo Manager

-Troya: Contact the office you are associated with

In case you decide to dispute, please remember the following:

- Please deliver your dispute within 15 days. Disputes undelivered within this period will not be admitted.

-Please study your ADM carefully and reply in the time allocated, otherwise your dispute will not be valid.

-Please submit your written dispute including any and all documents to support it.

1.3) Discount Documents All discounts applied may require back dated documentations, therefore all necessary documents should be

present at the time of the issuance of the discount. Remember to keep those documents since they may be

required from time to time for audit purposes.

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1.4) Violations/Irregularities beyond Agency’s control There will not be any ADMs issued for any technical difficulties, such as system errors etc. That is beyond any

agencies’ control.

2) Violations/Irregularities Carrier Rules: Carrier rules are those which are validated on the date ticket issued and include valid fare tariffs.

Carrier Rules regulate passenger and/or baggage carriage. It is possible to find carrier rules on www.thy.com

Classes are those capacity groups for which fares are separated into groups by rules such as maximum stay rule,

advance purchase rule, etc. even though service in the same cabin and seats are no different from one another.

2.1) Reservation and Ticketing Violations/Irregularities

2.1.1) Outbound Travel Date Restrictions

Fare rules can state any kind of restriction for outbound travel date. This restriction can be found in fare

notes CAT 002, CAT: 003, CAT: 011 ve CAT: 014.

Example:

*** CAT 2.DAY/TIME APPLICATION

OUTBOUND -

PERMITTED THU IN DAR/IST.

INBOUND -

PERMITTED WED IN IST/DAR.

*** CAT: 003 - SEASONALITY APPLICATION

Seasonality is the term restriction that the travel can be conducted. If the travel is conducted outside the specified term,

then ADM will be issued and its amount will be the difference between the fare applied and the fare which has to be

applied.

PERMITTED 01APR THROUGH 12JUL OR 19AUG THROUGH 31OCT ONTHE FIRST INTERNATIONAL SECTOR.

http://www.thy.com/

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*** CAT11. BLACKOUTS

INBOUND -

TRAVEL IS NOT PERMITTED 03JAN 14 THROUGH 06JAN 14 OR

25APR 14 THROUGH 27APR 14 OR 02MAY 14 THROUGH 05MAY 14

OR 31MAY 14 THROUGH 02JUN 14 OR 09JUN 14 THROUGH

10JUN 14 OR 02AUG 14 THROUGH 18AUG 14 OR 05SEP 14

THROUGH 15SEP 14 OR 17OCT 14 THROUGH 20OCT 14 OR

02JAN 15 THROUGH 05JAN 15 FOR DEPARTURE OF FIRST

INTERNATIONAL SECTOR.

OUTBOUND -

TRAVEL IS NOT PERMITTED 20DEC 13 THROUGH 23DEC 13 OR

11APR 14 THROUGH 13APR 14 OR 16APR 14 THROUGH 19APR 14

OR 28MAY 14 THROUGH 29MAY 14 OR 06JUN 14 THROUGH

09JUN 14 OR 11JUL 14 THROUGH 03AUG 14 OR 03OCT 14

THROUGH 06OCT 14 OR 19DEC 14 THROUGH 22DEC 14 FOR

DEPARTURE OF FIRST INTERNATIONAL SECTOR.

*** CAT: 014 - TRAVEL RESTRICTIONS

CAT 014 represents the restrictions for travel date. Travel has to be conducted between the dates specified on

the fare note.

VALID FOR TRAVEL COMMENCING ON/AFTER 06APR 13 AND ON/BEFORE 09JUL 13.

While ticketing, those fare notes have to be taken into account, otherwise ADM will be issued and the fare

will be increased to the applicable fare level which meets those restrictions.

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2.1.2) Ticketing Date Restrictions

This rule states the dates ticket should be issued on.

This restriction can be found in fare note CAT: 015

Example: *** CAT: 015 - SALES RESTRICTIONS TICKETS MUST BE ISSUED ON/AFTER 06APR 13 AND ON/BEFORE09JUL 13.

TICKETS MUST BE ISSUED ON/AFTER 06APR 13 AND ON/BEFORE09JUL 13.


will be increased to the applicable fare level which meets those restrictions. In case the ticket is issued outside

the stated dates, ADM will be issued and the ticket’s fare will be increased to the fare which meets the Sales

Restrictions rule.

2.1.3) Minimum Stay Rule

Minimum stay starts from the time of the passenger’s arrival to the final destination. Minimum stay rule

expresses the minimum time that the passenger has to spend in the airport of arrival for tickets which have

special prices. Minimum stay rule differs on the basis of arrival country, region and the carrier.

This restriction can be found in fare notes CAT: 006

Example:

*** CAT: 006 – MINUMUM STAY

TRAVEL FROM LAST FARE BREAK OUTSIDE COUNTRY OF FARE ORIGIN MUST COMMENCE NO

EARLIER THAN 4 DAYS AFTER ARRIVAL AT THE FIRST FARE BREAK OUTSIDE COUNTRY OF FARE

ORIGIN

OR - TRAVEL FROM LAST FARE BREAK OUTSIDE COUNTRY OF FARE ORIGIN MUST COMMENCE NO

EARLIER THAN 1201AM ON THE FIRST

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will be increased to the applicable fare level which meets this restriction.

2.1.4) Maximum Stay Rule Maximum stay rule represents the maximum time that the passenger can have at the airport of arrival after the

first flight. Maximum stay can be defined either in days or months.

Maximum stay starts from the time of the passenger’s arrival to the final destination.

This restriction can be found in fare notes CAT: 007

Example:

*** CAT: 007 – MAXIMUM STAY

TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE

ORIGIN.



2.1.5) Advance Purchase Rule

Advance purchase can have two restrictions in the fare notes as seen below:

Early Ticketing:

Time limit to purchase the ticket after the reservation.

Early Reservation:

It states how much time one can have to make a reservation before the travel date. This restriction can be

found in fare notes CAT: 005

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*** CAT: 005 – ADVANCE PURCHASE

RESERVATIONS ARE REQUIRED FOR ALL SECTORS. TICKETING MUST BE COMPLETED WITHIN 7 DAYS AFTER

RESERVATIONS ARE MADE.

RESERVATIONS ARE REQUIRED FOR ALL SECTORS. TICKETING MUST BE COMPLETED WITHIN 3 DAYS AFTER

RESERVATIONS ARE MADE OR AT LEAST 14 DAYS BEFORE DEPARTURE WHICHEVER IS EARLIER.

FAREQUOTE GENERATES A LAST TICKETING DATE WHICH MAY DIFFER FROM THE DATE MENTIONED IN THE PNR. THE MOST RESTRICTIVE DATE PREVAILS.



2.1.6) Duplicate tickets

When a duplicate ticket is issued, agency can request a duplicate refund waiver for extra tickets from its

related sales office.

Any ticket is considered as a duplicate ticket if the passengers’ names and surnames, routes, travel dates

and class are exactly identical.

2.1.7) Special Discounts A special discount is the applicable discount on the basis of certain documents (For example: Seamen discount).

Passengers must submit necessary documents or their IDs at the check-in desk for their tickets issued

with special discounts. Please advise passengers accordingly and keep the copy of the documents for your

records.

Applicable discounts can be found in fare notes Cat: 019 and Cat: 022

Example:

*** CAT: 019 - CHILDREN'S DISCOUNTS

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ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS CH.

MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT

OR - UNACCOMPANIED CHILD 8-11 - CHARGE 75 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE

PLUS CH

OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE

PLUS CH. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT

OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF THE FARE. TICKETING CODE - BASE FARE

CODE PLUS IN. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT.

*** CAT: 022 - OTHER DISCOUNTS

DISABLED PERSON(S) - CHARGE 75 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS SB.

NOTE - TURKISH VETERAN DISCOUNT - CHARGE 60 PERCENT OF THE FARE. BASE FARE CODE PLUS MG.

Turkish Airlines reserves the right to request these documents or ID copies at any time. If any discount of any kind which is not stated in our fare rules is applied, then ADM will be issued and the fare will be increased to the applicable fare. Accordingly, if a discount more than allowed is applied, ADM will also be issued for the difference inbetween.

2.1.8) Fare Applicable Flights

Some class of services can be restricted for certain flights. Fare notes will state which class of services

are valid or not for displayed flights.

*** CAT: 004 – FLIGT APPLICATION

THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING TK FLIGHTS 0001 THROUGH 7819 TK

FLIGHTS 9000 THROUGH 9729.

OUTBOUND -

THE FARE COMPONENT MUST INCLUDE TRAVEL BETWEEN INTERNATIONAL SECTORS IN MUC AND TURKEY ON

ONE OR MORE OF THE FOLLOWING TK FLIGHT 1638 TK FLIGHT 1642.

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AND - INBOUND - THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY TK FLIGHT

OPERATED BY TK.

AND IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN TURKEY AND MUC THEN THAT TRAVEL MUST BE

ON ONE OR MORE OF THE FOLLOWING ANY TK FLIGHT OPERATED BY TK.

While ticketing, those fare notes have to be taken into account, otherwise ADM will be issued and the fare will be increased to the applicable fare level which meets this restriction.

2.1.9) Transfers and Stopover Restriction

Passenger may be allowed for stopover in accordance with the rules of the carrier or mandatory

government missions.

Stopover Points:

A stopover is the state in which the passenger stops his/her journey for a while at a certain point between the

starting point and the final destination with the consent of the carrier. Stopover expresses whether it is possible

to make a stop between two flights or not. If stopover is possible, it may be subject to fee depending on the fare

notes.

Transfer Points:

Transfer points are planned halt points which are stated on the ticket throughout the whole journey. Departure

and arrival points can not be transfer points. A transfer takes up less than 24 hours between two flights.

Stopover and Transfer points may have limitations according to the fare notes. These restrictions/notes can be

found in fare notes Cat: 008 and Cat: 009

Example:

*** CAT: 008 – STOPOVER

2 STOPOVERS PERMITTED ON THE PRICING UNIT - 1 IN EACH DIRECTION LIMITED TO 1 FREE AND 1 AT EUR 50.00.

*** CAT: 009 – TRANSFERS ROUTINGS

2 FREE TRANSFERS PERMITTED ON THE PRICING UNIT - 1 IN EACH DIRECTION FREE IN TURKEY

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If more stopovers are made than what the fare notes allow, penalty which is stated in the fare notes has to be collected. Otherwise, ADM equal to the penalty will be issued. Besides, if more transfers than what the fare notes allow are conducted, the fare has to be increased to the next applicable fare level which meets the restriction, otherwise ADM will be issued for the difference inbetween the applied and applicable fares.

2.2) CANCEL/REFUND CHANGE AND ADDITIONAL VIOLATIONS/IRREGULARITIES

CHANGING DOMESTIC FLIGHTS IN INTERNATIONAL TICKETS

1. In case of adding/removing a domestic segment into/from an international ticket;

- change without fine, if the fare notes allow changes without fine; however if any, collect fare and tax

difference.

- change without fine if and only if there is a change of domestic flight (in case there is no change for the

international sector), if the fare notes do not allow changes without fine, then the fine should not be collected

only for the domestic flight. If applicable, fare and tax difference should also be collected. However, in case

there is a change for the international sector, then change fine should be collected.

- no change, exchange is not allowed.

Note that if there is “no-show” in the domestic part of an international ticket, then all “no-show” restrictions

have to be applied under all circumstances.

2. In case of rebooking (*) or rerouting (*) a domestic segment of an international ticket;

- rebook/reroute without fine, if the fare notes allow changes without fine; however if any, collect fare and tax

difference.

- rebook/reroute without fine if and only if there is a change of domestic flight (in case there is no change for

the international sector), if the fare notes do not allow changes without fine, then the fine should not be

collected only for the domestic flight. If applicable, fare and tax difference should also be collected. However, in

case there is a change for the international sector, then change fine should be collected.

- no change, exchange is not allowed.

Note that if there is “no-show” in the domestic part of an international ticket, then all “no-show” restrictions

have to be applied under all circumstances.

(*) In case O&D system does not allow partial cancellations, related fine should be collected if the

international flight is affected by the cancellation and the date as well as the time of the international flight

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changes. It is because of the fact that this kind of change in not a change in the domestic flight any more.

However, the relevant fine will not be collected as long as the date and the time of the international flight

remains unchanged even if the class changes in the recent flight.

Example: Original flight

1 TK2159 Y TU 25JUN ESBIST HS1 X 1700 1805 Y M01.1E 2 TK1029 W TU 25JUN ISTSOF HK1 1935 2055 Y M01.2E

In case of cancellation of domestic segment by X1

PARTIAL CANCELLATION IS NOT ALLOWED FOR THIS MARRY GROUP

In case of conveying a domestic flight to another one such as .1/TK2117;

REQUESTED CLASS IS NOT AVAILABLE FOR THIS MARKET

If the system rejects the cancellation through warnings above, as a final applicable resolution:

.1OX

0TK2117Y25JUNESBISTNN1

With this entry, the new flight is found by RTDP and the former flight is cancelled as below:

RTDP DENIED - OX CONDITIONAL MARRIAGE CANCEL

This means that cancellation of a domestic segment alone is not accepted as an appropriate application by O&D

system. Married segments must be cancelled all together and should be reissued. As a result of this, if no seat in

the same class is left behind and a different class is accepted, fine will not be collected.

1 TK2117 Y TU 25JUN ESBIST HS1 X 0800 0905 Y M01.1E

2 TK1029 S TU 25JUN ISTSOF HK1 1935 2055 Y M01.2E

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USE OF COUPONS

OTHER CONDITIONS

SEQUENTIAL USE OF FLIGHT COUPONS

THIS FARE IS ONLY VALID IF THE FLIGHTS ARE TAKEN IN THE BOOKED SEQUENCE.

OTHERWISE THE FARE WILL BE RECALCULATED BASED ON THE ACTUAL FLIGHT ROUTING.

Any ticket can be reissued even if it is not used in the order. You should re-evaluate the ticket in accordance

with the flight route flown, take into account unused flight coupons of the ticket (International flight

transactions can not be conducted, if international coupon was flown and domestic coupon is open) and collect

the fare difference or penalties if any. All unused flight coupons can also be refunded if any.

EXCHANGE: Exchange is converting a totally unflown ticket to a new ticket as a result of the passenger’s request for a change of flight number, date, route, class or cabin. Exchange is conducted on the basis of applicable IROE and fares of new flight on the date of the transaction.

If fare notes include the fare note “New fare may be equal or higher” for a totally unused ticket;

even if the fare of the new international journey is lower, new journey will be reassessed on the

basis of equal or higher fares. Since it is not possible to refund by lowering fares, you should conduct

your transaction with equal or higher fares. (Passenger can be advised so if refunding the ticket and

issuing a new ticket is in favor of the passenger).

If fare notes include the fare note “New fare may be lower, equal or higher” for a ticket to be

exchanged, “refund EMD” can be issued in case the class of lower fare is available. The amount to

be refunded is calculated in the currency of the original ticket and is exchanged to the currency of

the transaction by applicable exchange rates of the sales office (FZS). Then EMD can be refunded.

In case both refund and ADC (additional collection) occur after reassessment, EMD will be issued

without netting. The passenger can pay the ADC by any kind of form of payment he prefers.

If there is any outstanding balance as a result of exchange, then EMD can be issued both for TK and

agency tickets. Such EMDs are valid only for refund applications and they can be refunded in 2 years

starting from the issue date of the original ticket.

While exchanging a ticket, even though the local fares of new ticket and original ticket are the same,

there can exchange rate differences. In such cases, if the exchange rate is higher, it should be

collected. If it is lower, it should be refunded to the passenger. Tax on the ticket having the same

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level and the same codes are subject to the same application. Higher amount of tax should be

collected and lower amount of taxes should be refunded to passenger.

Example: USD 15.00 TR tax equals to TRY 26.80 on 11th April (issue date of the original ticket)

USD 15.00 TR tax equals to TRY 28.47 on 12th June (exchange date)

If the difference between new and the original fare and the difference between new and the original tax level

are positive, it should be collected; but if they are negative, it should be refunded by issuing EMD.

Penalties should be converted to the local currency of the country of exchange by using the applicable currency

rates. Ticket service charge (DU) should be converted to the local currency of the country of exchange by using

the applicable rates of the Sales Office of Turkish Airlines on the date of transaction in accordance with the

regional applications of Marketing&Sales Department of Turkish Airlines.

REISSUE: After the commencement of the travel, the passenger may request flight, date, route, cabin or a

class change. In this case, the original ticket should be reissued to a new ticket based on the fares valid on the

original ticket’s issue date. Irrespective of currency used, the ticket can be reissued outside the original country

of issuance after the commencement of the travel, but reissue must be done by the pricing commands including

original ticket date and original ticket city code.

If fare notes include the fare note “New fare may be equal or higher” for a partly used ticket; even if

the fare of the new international journey is lower, new journey will be reassessed on the basis of

equal or higher fares. Since it is not possible to refund by lowering fares, you should conduct your

transaction with equal or higher fares. (Passenger can be advised so if refunding the ticket and

issuing a brand new ticket is in favor of the passenger).

If fare notes include the fare note “New fare may be lower, equal or higher”, “refund EMD” can be

issued in case the class of lower fare is available by lowering the fare. The amount to be refunded is

calculated in the currency of the original ticket and is exchanged to the currency of the transaction

by applicable rates. (BSR) (FZS). Then EMD can be refunded.

In case both refund and ADC (additional collection) occur after reassessment, EMD will be issued

without netting. The passenger can pay the ADC by any kind of form of payment he prefers.

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If there is any outstanding balance as a result of reissue, then EMD should be issued both for TK and

agency tickets. Such EMDs are valid only for refund applications and they can be refunded in 2 years

starting from the issue date of the original ticket.

While reissuing, there may be rate differences in local currency and the currency of the country of

the reissue may also be different from the local currency as well. In this case, applicable exchange

rates (FZS) of the transaction date should be used in order to convert local currency to the currency

of the country of the reissue.

The change penalty shall be converted to the local currency by using the applicable rates where the

transaction has been done on the date of transaction. Ticket service charge (DU) should be

converted to the local currency of the country of reissue by using the applicable rates of the Sales

Office of Turkish Airlines on the date of transaction in accordance with the regional applications of

Marketing&Sales Department of Turkish Airlines.

Before refunding or reissuing an electronic ticket, it is important to check the electronic ticket’s

status which you will reissue or refund. If the coupon status is either “flown” or “checked-in” and if

you still reissue or refund, ADM will be issued for this transaction.

ATTTENTION! In case of reissue, if OJ&RT / side trip / end-on-end combinations are used, Turkish Airlines public

fares combination rule used to be applied as “most restrictive rules shall apply” in the past . HOWEVER,

REISSUE APPLICATION HAS BEEN CHANGED AS STATED BELOW AND WILL BE APPLIED FOR TICKETS ISSUED ON

AND AFTER DECEMBER 2, 2013.

Where any fare is combined with another fare and only one fare component is changed, the penalty conditions

of the changed fare component will apply for “reissue&no-show”. When more than one fare component is

being changed, the highest penalty of all changed fare components for “reissue&no-show” will apply. THERE IS

NO CHANGE OF RULE FOR CANCEL/REFUND APPLICATIONS.

REVALIDATION: Revalidation will no longer be used except miles tickets, pass tickets, VIP/free upgrade

applications and involuntary cases. In case of reservation changes, reissue/exchange applications should be used

in order to change flight/date/time.

REFUND: TK tickets, EMDs and MCOs are valid for refund up to two (2) years from the date of issue of the

original ticket. Ticket will lost validity for refund after two years from the date of issue of the original ticket

although it is still valid for travel.

All fare notes of reissued/exchanged tickets should be checked retrospectively and refund restrictions

should be studied carefully in case of refund in 2 years after the issue date of the original ticket.

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If domestic sector of an international ticket has been used and if the passenger requests a refund, then

recalculation should be done on the basis of “after departure” fare notes even if the international

sector of the ticket has not been used and the calculation of the flown domestic sector should be done

in EUR of domestic fares.

If the ticket is subject to “no-show” for the domestic sector of an international ticket, all “no-show”

restrictions on fare notes should be applied in case of reissue/refund.

Refund amount will be calculated by using applicable rates of the issue date of the original ticket in

case of refund application (For example tickets issued in Turkey in TRY, but calculated by EUR fares).

If a ticket (totally unused/partially used) is not refundable in terms of fare notes, unused YR tax will not

be refunded as well. Unless otherwise stated, all unused taxes shall be refunded.

It is possible to end up with (-) value in case of refund for a refundable ticket (i.e. there may not be any

fare for refund, on the contrary it is possible to encounter negative values to refund in local fares). You

can not deduct this negative value from the refundable taxes. Moreover, all refundable taxes should be

refunded even if there is no refundable amount for the original fare.

If the fare note for the “use of coupons respectively” is breached by the agency, call center, sales or

check-in personel as a result of passenger request (even if the system allows to do so), and if the

unused section of the ticket is refundable, the fare of the used coupons and the used taxes should be

calculated, then the outstanding balance should be refunded.

A ticket issued in an abroad TK Sales Office can be refunded in another abroad TK Sales Office if the

same currency is used in “total” section of the ticket. Tickets also issued by USD, EUR, GBP, CHF, JPY,

KWD, SEK, NOK, AUD, CAD, DKK currencies can be refunded by getting approval from the issuing Sales

Office. In case exchange rates are not present, IATA clearing House rates can be used.

A ticket issued by an abroad TK sales office in all currencies (except issued in Iran and Sudan) can be

refunded in in Turkey by getting approval from the issuing Sales Office. In case exchange rates are not

present, IATA clearing House rates can be used.

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If there is a refund penalty in fare notes;

- If the penalty currency and the local currency are the same, you should deduct the penalty from

the local fare.

Example : Fare: 269.00 EUR / Penalty 100.00 EUR = Refund 169.00 EUR

- If the penalty currency and the local currency are the same, but converted to another currency;

penalty should be converted to the currency of the country of payment by using applicable rates

of the issue date of the ticket.

-

Example: Fare: 269.00 EUR EQU TRY 636.00 (15 FEB)

Penalty: 100 EUR, FZSEUR100.00TRY (15FEB) = TRY237.00

Refund: TRY636.00-TRY237.00= TRY399.00

- If the penalty currency and the local currency are different, penalty should be converted to the

currency of the country of payment at applicable rates of issue date of the ticket.

Example : Fare: 7200MAD EQUTRY1522.00 (15 FEB)

Penalty: 100 EUR FZSEUR100.00TRY.15FEB = TRY237.00

Refund: TRY1522.00-TRY237.00 = TRY 1285.00

Before refunding or reissuing an electronic ticket, it is important to check the electronic ticket’s status which

you will reissue or refund. If the coupon status is either “flown” or “checked-in” and if you still reissue or refund,

ADM will be issued for this transaction.

PENALTY (This chapter includes exchanges and refund applications by the passenger’s request for

international tickets and domestic flights incurring international revenue. Domestic tickets issued in TRY,

Miles&Smiles tickets and all non-revenue tickets are out of scope.)

1. With a ticket issued in economy and comfort class, a passenger can be permitted to switch to a higher class

(business class) on the same date and in the same flight by reissuing the ticket provided that the fare difference

is paid. In this case, change penalty should not be collected, if there is. (This does not cover special upgrade

promotions which are planned for comfort and business class upgrades at various times.) In case of other

changes, current applications should be kept.

2. Unless otherwise stated in the fare notes, exchange penalty for an adult is exactly the same for a child. In

case of exchange or refund, the penalty shall not be collected for an infant passenger if he does not take up a

seat.

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2.2.1) Date/Route Changes

Regulations or date/route change depend on the route and the class of the ticket. These restrictions can

be found in Cat: 016. Before making changes, fare rules must be checked; no changes can be made, change can

be made by paying an applicable fine, or change is allowed without any fine. In case of no-show there may be

extra restrictions.

Before reissuing a ticket, you have to check whether the first flight is conducted or not. If the first leg is flown,

then the ticket has to be reissued according to fare of the first departure date. If the first flight is not conducted,

then you have to calculate the new price according to the fare of the date on which the change will be made. If

there is a fare difference, it must be collected.

Example:

*** CAT: 016 – PENALTIES CHANGES

CHARGE EUR 30.0 NOTE - CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON ANY TIME CHARGE EUR 60.00 FOR NO-

SHOW.

NOTE - CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON 0 FOR REISSUE/REVALIDATION

If the fare note states that there is a rerouting/reissuing fine, it must be collected, otherwise an ADM will

be issued equal to the amount of the fine. If a change is made despite the fare note (in case the fare note does

not allow to make a change), then an ADM equal to the original ticket’s fare will be issued since it is not possible

to make a change for such classes.









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2.2.2) Cancellation/Refund

Cancellation/Refund depends on the rerouting and the class of the ticket. Cancellation/refund restriction

notes can be found in Cat: 016. Depending on the class; ticket can be refunded after deducting a certain amount,

may not be refunded at all, or may be refunded in full. In case of No-Show there may be more restrictions.

Cancellations are usually stated in “Before Departure” and “After Departure” sections in the fare notes.

Example:

*** CAT: 016 – PENALTIES

CANCELLATIONS

TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.

NOTE - NOT PERMITTED EVEN FOR MEDICAL REASON FOR NON REFUNDABLE TICKETS THE -YR- SURCHARGE

WILL NOT BE REFUNDED.

BEFORE DEPARTURE

CHARGE EUR 60.00 FOR CANCEL/REFUND.

NOTE - CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON

AFTER DEPARTURE

CANCELLATIONS PERMITTED FOR CANCEL/REFUND.

If the fare rules state that reissueing is subject to fine, then stated fine has to be collected. Otherwise ADM

equal to the fine will be issued. If a ticket is non-refundable and still refunded, an ADM will be issued subtracting

taxes that are refundable and ADM will be issued for the remaining amount. Reissue procedures has changed as

of December 2, 2013. Please refer to the related sections in this document. However, there is no change of

rule for cancel/refund applications.

YR TAX Under the paragraph of “Cancellations” of Category 16 of all fare note;

For the tickets that are:

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- unused

- partly used

- unused/ partly used and refunded,

YR tax will not be paid back to the passenger in case of no-show for non-refundable tickets. This procedure is

executed in case of refund. In case of exchange or reissue, fare notes in the paragraph of “changes” should be

taken into account. For instance, if YR tax of an original ticket becoming non–refundable in any case because of

reissue or exchange, is higher than that of new, EMD/MCO must be issued in order to pay the tax difference

back to the passenger.

Example: In case of exchange of ANK-IST-MAD-IST-ANK to IST-MAD-IST, even if this ticket is non-refundable, this

kind of exchange is a change since the number of segments and YR tax are decreased. Therefore, YR tax

difference in favor of the passenger must be paid back to the passenger.

2.2.3) No Show Penalty No show is the state in which the passenger does not conduct the flight and does not inform the carrier. It

depends on the route and the class of the ticket to reissue the ticket with/without fine. The ticket may also be

non-refundable except certain taxes in case of no-show. No-show restrictions/notes can be found in Cat: 016

Example:

*** CAT: 016 – PENALTIES

CHANGES

CHARGE EUR 30.00 FOR REISSUE/REVALIDATION.

NOTE - CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON ANY TIME CHARGE EUR 60.00 FOR NO-SHOW.


CANCELLATIONS

TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.

NOTE - NOT PERMITTED EVEN FOR MEDICAL REASON FOR NON REFUNDABLE TICKETS THE -YR- SURCHARGE

WILL NOT BE REFUNDED.

BEFORE DEPARTURE

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CHARGE EUR 60.00 FOR CANCEL/REFUND.


AFTER DEPARTURE

CANCELLATIONS PERMITTED FOR CANCEL/REFUND.

When fare notes allow changes, applicable fine must be collected or an ADM will be issued equal to that

amount. In addition, if fare note allows reissue for no-show tickets, both no-show penalty and reissue penalty

must be collected. If fare rules state that ticket can be refunded by an applicable fee, it must be collected or an

ADM will be issued for that amount as well. If a ticket is non-refundable and is still refunded, an ADM will be

issued subtracting taxes that are refundable and ADM will be issued for the remaining amount.

NO SHOW DEFINITION IN TURKISH AIRLINES INTERNATIONAL FLIGHTS: If a passenger has

a reserved seat but does not show up before departure, he is accepted as “no-show “. It is possible to determine

whether the passenger is subject to “no-show” or not by checking the departure time of the ticket even if the

passenger has either a new reservation or a new flight on his PNR record. This kind of “no-show” definition is not

applicable for tickets that only have domestic flights.

On the other hand, in accordance with the rule “CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT” stated in

the fare notes, passenger’s request of change must be reflected on the ticket before the original flight’s

scheduled departure. Otherwise the passenger will be accepted as “no-show” and should be acted in accordance

with the no-show rules in CAT16.

If it is essential, REVAL option must necessarily be provided before the original flight time. In sum, in order to

decide whether a ticket is subject to “no-show” or not, you should check the time of the transaction on the

ticket, but you should not check the time of the flight cancellation.









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2.2.4) Payment and Refund Methods

Refunds conducted by a credit card have to be refunded to the passenger whose name appears on the

credit card which was used for payment. This is an IATA rule.

IATA rules states that; ‘’ Refunds of the ticket for transportation paid by Credit Card will only be made to

the Credit Card Account of the person to whom such Credit Card has been issued for.’’(As per IATA Passenger Air

Tariff, General Rules, 9.3.3.3)

If a ticket paid by a credit card is refunded in cash, ADM will be issued in the amount refunded.

2.2.5) Fare/ Class Differences

Class represents groups for diversified fares depending on different factors such as minimum/maximum

stay rule, advance purchase rule etc. although the cabin, the service in the cabin and the seats are exactly the

same.

In some cases the class booked (reserved) and the class of the ticket issued are different and it is seen

that some agencies issue tickets with the fare of the class booked (reserved). However, this is an incorrect

practice. Ticket must be issued with the fare of the the ticket issued.

In case there is a difference between the class booked and the class of the ticket issued, an ADM will be

issued if there is an uncollected fare difference between the former and the latter.

2.2.6) Combined Fare Rules

If a ticket is combined by two or more fare notes, then the most restrictive fare rules apply except

reissue and no-show procedures. These restrictions/notes can be found in Cat: 010. All other restrictions with

combination can be found in these fare restrictions/notes. The fare rules for reissue and no-show procedures

have changed as of December 2, 2013. For reissue and no-show transactions, please refer to the related

sections in this document.

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Example:

*** CAT: 010 - COMBINABILITY CIRCLE TRIPS NOT PERMITTED. APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23. END-ON-END END-ON-END COMBINATIONS PERMITTED WITH TK DOMESTIC/INTERNATIONAL FARES. VALIDATE ALL FARE COMPONENTS. SIDE TRIPS PERMITTED. OPEN JAWS/ROUND TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH TK FARES-TO FORM SINGLE OR DOUBLE OPEN JAWS. A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN MILEAGE OF THE LONGEST FLOWN FARE COMPONENT. -TO FORM ROUND TRIPS ROUND TRIPS NOTE - OPEN JAWS/ROUND TRIPS NOTE – WHEN FARES ARE COMBINED THE MOST RESTRICTIVE CONDITIONS APPLY INCLUDING CANCELLATIONS AND REFUNDS. PROVIDED

When the most restrictive fare rule is not applied, an ADM will be issued for the difference inbetween.

3) Reservation Rules Turkish Airlines Debit Memo /Reservation Rules are to help all agencies use the GDS properly, to protect them

from all fines and to provide protection against the sanctions. This applies to all agencies whether they are

accredited by IATA or not. Agencies’ responsibility starts by the time they have access to Turkish Airlines

reservations system and employees of the agencies have to be knowledgeable and trained about Turkish Airlines’

up-to-date rules and applications. All procedures completed by agencies are monitored closely and all

violations/irregularities are reported periodically. All procedures that are considered as violations of the

reservation procedures will result in an ADM of EUR 35.00 for each PNR.

Pursuit of all the rules mentioned above will benefit all business partners and consequently all passengers will

receive better service.

3.1) Definitions Speculative/Fake Reservations

Reservations made to fill sales quotas with fake names or non-existing passengers.

Passenger Follow-up /Test reservations

Reservation made for test/training of employee/passenger follow up (to issue an itinerary or an invoice)

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Repeated Reservations

Repeated reservations are those reservations that are created and cancelled continuously which aim to

postpone the reservation or those which aim to fill the sales quota.

Duplicate Reservations

PNR or segment created for the same passenger with the same or different route.

No Show in Reservation

Agency does not issue the ticket for a valid reservation and/or it does not cancel the reservation for a booked

flight which leads to the loss of inventory.

Inactive (Passive) Reservations

An inactive reservation is the one which originally takes place in the airline system and entered to GDS with

the intention of ticket issuance but remains inactive.

Ineffective Reservations

Segments which are associated with the following status codes: PN, HX, UN, NO, SC, TK, UC, US or WK

Group Reservation

Reservations that have been created for 10 or more passengers.

Travel Service Provider

Institution that provides booking/ticketing service for the passengers .

Queue

An agency directs its reservation to another agency.

3.2) Reservation procedures Agencies must avoid below mentioned violations including, but not limited to:

3.2.1) Speculative/Fake Reservation Reservations created after passenger’s flight has started

Reservations made with fake names: name and/or surname (A,B,C,etc. or using celebrity names)

Reservation that is not possible to accomplish: Reservations with more than one destination,

reservations made for flights that leave before the arrival of the connecting flight

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Reservations for passengers that will not be travelling and blocking seats or trying to reach GDS segment

quota

Reservations that passengers request cancellation but are not cancelled

Creating open segments for other intentions except ticket issuance

Noteworthy volume of cancellations

Reservations made within 24 hours before departure and noteworthy amount of cancellations (on the

same day).

3.2.2) Passenger Follow-up /Test Reservations Test Reservations: These reservations should not be created in a Live system, but should be created only

in test environment

Reservations created for training purposes

Reservations for keeping the track of work flow

Reservations created to keep passenger information such as visa information

Reservations created to keep a copy of the itinerary. For this process please use the entries below;

SABRE-YK Status code- 0TK006J01NOVORDISTYK1

Turkish Airlines Debit Memo/Reservation rules and regulations

AMADEUS-Ghost Segment

SSTK108Y12JULISTESBGK1/08000900/PNR NO

Help options: HE SS, MS625

Worldspan-Travel Segment: Availability screen

01Y1@TVL

Check Help Pages -HELP TVLC

Galileo –Tour Segment: 0TURTKBK1IST26NOV-FREE FORMAT

Help options: H/AUXS

3.2.3) Ineffective Reservations PNRs not cancelled with the following status codes: PN, HX, UN, NO, SC, TK, UC, US or WK.

When a standby segment is confirmed, then all other standby segments have to be cancelled.

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Note: People in charge are responsible for controlling “queues” and cancelling all ineffective segments on

PNR. The cancellation of ineffective segments have to be realized at least 24 hours before flight.

3.2.4) Married Segments Married Segment abuses/violations are being monitored by Turkish Airlines and the bookings created and/or

ticketed accordingly will be sentenced to ADM.

Apart from the ADM penalty stated at the beginning of the procedures, the total amount of any ADM that will

be issued for married segment abuse/violations will be as follows:

(total number of passengers X total numbers of segments X 500 EUR) per PNR

The following practices will be considered as Married Segment abuse;

A) Manipulation on married segments

B) Partial cancellation of any married segment made against rules,

C) Any activity to use fake flights/destinations in order to book for lower classes for the desired segments.

Besides receiving an ADM, the agencies responsible for such abuses may also be blacklisted for using Turkish

Airlines’ services such as availability display, booking and ticketing.

In case the agency in charge of the reservation and the agency in charge of ticketing are different, both agencies

will be fined.

3.2.5) No - Show Any kind of ticketing applications which cause remarkable number of “no-show” such as but not limited to:

A) “No-show” arises as a result of creating “low-price” segments by using different fare rules,

B) Remarkable number of “no-show” occured in a certain and/or consecutive flights, etc.

Unlike the ADM procedures stated in this document, agency will be subject to an ADM that will be calculated

as the highest fare on the related route for this kind of abuse.

3.2.6) Duplicate Reservations A Duplicate Reservation is a reservation in which one or more CRS make a reservation for the same passenger.

The descriptions below are duplicate reservations:

Reservations made for the same or different dates with the same flight number

http://www2.zargan.com/tr/page/search?Text=consecutive

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Reservations made for the same or different dates to the same destination with different flight numbers

Reservations made for the same or different dates with different destinations

Reservations made from the same or nearby airports

Similar reservations made on Turkish Airlines and another airline

3.2.7) Inactive Reservations Only reservations in the original carrier’s system should be used for ticketing purposes. Non-IATA agencies that

do not have authority to issue tickets should not create inactive reservations. All inactive reservations created

will be checked by Turkish Airlines robot system program and reservations that do not match the criteria will be

rejected with the status code NO (code sent when reservation does not comply with rules) and the reason will

be displayed in PNR. Turkish Airlines gives great significance to removing all NO status codes from the system

right away to prevent any unnecessary CRS costs. If they are not cancelled right away, an ADM will be issued for

each segment with NO status code. To assist you in the matter and assure passenger satisfaction, below you can

find a comprehensive explanation of messages that are sent with NO status code. If you have further questions

and for more information you can either call us or send an e-mail to [email protected].

If inactive (passive) segments are created in the carrier’s system, it should only be used for ticketing

purposes and the class of reservation should be the same as in the original carrier’s system.

Since Non-IATA agencies do not have authority to issue tickets, they should not issue passive

reservations.

Reservations should not be created to keep a copy of the itinerary or receipt purposes. Please see

section for entries for this information (3.2.2).

All reservations rejected by the carrier with NO status code should be cancelled from the PNRs right

away.

Passive reservations created by the agencies are rejected by a message with NO status code in case below-

metioned cases arise:

No Ticketing Authority: Sent to the agencies that do not have authority to issue tickets.

No Matching PNR found: Sent to agencies for passive reservations that do not have a corresponding

position in the carrier’s system.

Spelling error correct name: Sent to the agencies if the name of the passenger does not match the

name in the carrier’s system.

PNR is under control of another agency: Sent to the agencies if the active reservation has been created

by another agency in the carrier’s system. This kind of reservation should be issued as a ticket by PNR

“queue” if the agencies utilize the same system.

Class Mismatch Cancel and Verify: Sent to the agencies if the class do not match in the active and the

passive reservation.

mailto:[email protected]

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Holding active booking from you: If agencies make active and inactive reservation, ticketing must be

completed with active reservation.

PL segments are not accepted: Inactive standby reservation codes are not accepted.

Passive segment message previously received: A message for the inactive reservation was already

received.

No exact match please verify: The number of passengers in the Turkish Airlines system and the number

of passengers in the inactive reservation do not match.

Active segment in the airlines system is waitlisted: If there is an unconfirmed waitlisted segment in the

active reservation, an inactive reservation cannot be made.

Invalid airport code cancel and verify: Agencies have created inactive reservation with wrong

airport/city code. This should be fixed.

Flight number mismatch-cancel and verify: The flight number in the passive reservation and the flight

number in the carrier’s system do not match.

There is an active booking on the same CRS: The active booking is under the control of another agency.

Active PNR is cancelled in airlines system: The original PNR in the carrier’s system is cancelled. Please

check the original PNR.

Name mismatch-cancel and verify: Names in the original PNR and names in the inactive reservation do

not match.

3.3) Ticketing and Time Limit Rules Repeated Reservations: Repeated reservations are those reservations that are created and cancelled

continuously which aim to postpone the reservation or those which aim to fill the sales quota.

No Show: Agency does not issue the ticket for a valid reservation and/or it does not cancel the

reservation for a booked flight which leads to the loss of inventory.

Noteworthy cancellations.

Time limit and fare notes must be followed and ticketing should be completed with proper segment

status codes. If a segment is not confirmed by Turkish Airlines, ticket should never be issued as

confirmed status.

Confirmed tickets should not be issued for segments that do not have confirmed status code.

Reservations should not be made to check fare or other information.

The reservation and ticket should be in the same reservation class.

Reservations should be ticketed by the same GDS the original reservation was made by. PNRs can be

transferred by the commands below provided that the same GDS system is used:

Sabre: 6*TA/PCC (for details please check F*SQLRT)

Amadeus: ES PCC-B (PCC) PCC City code given by GDS

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Galileo: QEP/PCC (PCC) PCC City code given by GDS

Worldspan: QEP/PCC (PCC City code given by GDS)

3.4) Group Reservations ***Procedures about inactive group reservations***

It is obligatory to enter “TCP” information to the passive reservation in order not to encounter any kind of red in

case of ticketing each passenger separately by creating passive reservations for the active group reservations on

Turkish Airlines system. Before entering *EOT* please enter “TCP” into the PNR as follows:

3OSI TK TCP30 (number of passengers in the reservation), GROUP NAME

tk reference guide 18mar2014

Documents

ticketing date restrictions

minimum stay rule

maximum stay rule

advance purchase rule

time limit

issue adm

fare applicable flights

stopover res