Title VI Plan for the Road Home

November 8, 2019

Il. Organization, Staffing, and Structure

The Road Home is ultimately responsible for assuring full compliance with the provisions of Title VI of

the Civil Rights Act of 1964 and related statutes and has directed that non-discrimination is required of all

agency employees, contractors, and agents pursuant to 23 CFR Part 200 and 49 CFR Part 21.

The Road Home has created the position of Quality Assurance Supervisor to perform the duties of the

Title VI Coordinator and ensure implementation of agency's Title Vl program. The position of Quality

Assurance Supervisor is located within The Road Home.

The Title VI Coordinator is responsible for:

• Submitting a Title VI plan and annual reports on the agency's behalf.

• Developing procedures for the prompt processing and disposition of complaints.

• Investigating complaints, compiling a complaint log, and reporting to COOT.

• Developing procedures for the collection and analysis of statistical data.

• Developing a program to conduct Title VI reviews of program areas.

• Conducting annual Title VI assessments of pertinent program areas.

• Developing Title VI information for dissemination.

• Establishing procedures for resolving deficiency status and writing the remedial action agreed to

be necessary.

IV. Title VI Complaint Procedures

Discrimination Complaint Procedure for The Road Home

Federal law prohibits discrimination on the basis of race, color, national origin, age, sex, or disability in

any The Road Home program or activity. This prohibition applies to all branches of The Road Home, its

contractors, consultants, and anyone else who acts on behalf of The Road Home.

Federal law requires that The Road Home investigate, track, and report discrimination complaints.

Complaints must be filed in writing and will be investigated within sixty days of submission. If you need

assistance in filing your complaint or need interpretation services, please contact The Road Home.

Who is eligible to file a complaint?

Anyone who believes they have been excluded from participation in, denied the benefits of, or otherwise

subjected to discrimination under any The Road Home program or activity because of their race, color,

national origin, age, sex, or disability may file a complaint.

Discrimination includes lack of access, harassment, retaliation, and disparate impacts from a program or

activity. Harassment includes a wide range of abusive and humiliating verbal or physical behaviors.

Retaliation includes intimidating, threatening, coercing, or engaging in other discriminatory conduct

against anyone because they filed a complaint or otherwise pa,ticipated in a discrimination investigation.

How do you file a complaint?

Complaints must be filed in writing within 180 days from the last date of the alleged discrimination.

Reasonable efforts will be made to assist persons with disabilities, non-English speakers, and others

unable to file a written complaint.

Complaints may be submitted via mail, email, fax, or in person to:

The Road Home

210 South Rio Grande

Salt Lake City, Utah 8410 I

801.359.4142

V. Limited English Plan

This Limited English Proficiency Plan has been prepared by The Road Home to address the needs of

individuals with limited English language skills. The plan has been prepared in accordance with Title VI

of the Civil Rights Act of 1964 and its implementing regulations, which state that no person shall be

subjected to discrimination on the basis of race, color, or national origin.

Executive Order 13166, titled Improving Access to Services for Persons with Limited English Proficiency,

indicates that differing treatment based upon a person’s inability to speak, read, write or understand

English is a type of national origin discrimination. It directs each agency that receives federal funding to

publish guidance for its respective recipients clarifying their obligation to ensure that such discrimination

does not take place. This order applies to all state and local agencies which receive federal funds,

including The Road Home.

The Road Home has developed a Limited English Proficiency Plan to help identify reasonable steps for

providing language assistance to persons with limited English proficiency (LEP) who wish to access

services provided. LEP persons are those who do not speak English as their primary language and have

limited ability to read, speak, write, or understand English. A person who does not speak English as their

primary language and who has a limited ability to read, write, speak or understand English may be an

LEP person and may be entitled to language assistance at The Road Home. Language assistance can

include interpretation, which means oral or spoken transfer of a message from one language into another

language and/or translation, which means the written transfer of a message from one language into

another language.

The Road Home will take reasonable steps to provide the opportunity for meaningful access to our LEP

clients who have difficulty communicating in English. All facilities will also have and the availability of

interpretation or translation services free of charge in other languages LEP persons would understand. All

new and incoming staff members will be informed of our Title VI policy and LEP responsibilities. This

will include a description of language assistance services offered to the public, documentation of language

assistance requests, and how to handle a potential LEP request and complaint.

VI. Title VI Complaint Form

Please complete this form to the best of your ability.

Name ______________________________ _Address ______________ City _______ Zip ____ _Phone: Home Work Mobile

Email: -------- ------- ---------

------------------------------

Basis of Complaint (circle all that apply):

Race Color

National Origin Sex/Gender

Age Disability

Retaliation Other:

Who discriminated against you?

Name ------------------------------

Name of Organization ------------------------

Address ______________ City _______ Zip ___ _Telephone ____________ _

How were you discriminated against? (Attach additional pages if more space is needed)

VII. Data Collection

Utah's Homeless Management Information System (HMIS) is the primary data collection tool for The Road Home. Intake staff meet with all

clients upon shelter entry to collect and record required demographic information. The Road Home's Information Technology staff, along with

staff members, ensures that high quality data is recorded and maintained.

VIII. Public Participation

General information on The Road Home's services is available through 211 and our website

(www.theroadhome.org). The Road Home works closely with and receives referrals from

community organizations like schools, hospitals, jails, as well as other homeless service providers and

local police. Additionally, a Road Home Housing Assessor meets with partner agency's shelter clients

weekly at YWCA, Family Promise, South Valley Services, and House of Hope to evaluate housing needs

and readiness. The Road Home staff also speak to groups in the community about our agency and the

services that we offer. These presentations help to disseminate information into the community, as well as

increase our opportunity to connect people to services.

VIII Notice of Rights

The Road Home's "Notice to the Public" can be found on our website, our main front desks, and any

public meeting rooms or facilities.

Your Rights Against Discrimination under Title VI of the Civil Rights Act of 1964

The Road Home operates its programs and services without regard to race, color, national origin, sex, age, and disability. Anyone who believes they have been excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any The Road Home program or activity because of their race, color, national origin, age, sex, or disability may file a discrimination complaint with The Road Home or the Utah Transit Authority. If information is needed in another language, please contract (80 l) 819-7358. Si necesita informaci6n en Espanol, por favor contacte (80 I) 819- 7358.

To file a Title VI discrimination complaint, contact:

The Road Home 210 South Rio Grande St Salt Lake City, Utah 8410 I

Utah Transit Authority Title VI Compliance Officer 669 West 200 South Salt Lake City, Utah 8410 I