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Aasma Shaukat, MD, MPH, FACG Tips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief, Minneapolis VAMC Associate Professor, University of Minnesota Outline Why is quality important? Fundamentals of high-quality exam Strategies and technology to improve ADR: what works? 2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology Page 1 of 23

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Page 1: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Tips to Improve ADRs during Colonoscopy

Aasma Shaukat, MD, MPH, FACGGI Section Chief, Minneapolis VAMC

Associate Professor, University of Minnesota

Outline

• Why is quality important?• Fundamentals of high-quality exam • Strategies and technology to improve ADR:

what works?

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

Page 1 of 23

Page 2: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Why you should care about quality• Effective

– Detection and prevention of CRC– Reduce missed CRC

• Safe– Reducing complications

• Reimbursement– Physician quality reporting system– High value practice

• Patient satisfaction

Quality Indicators of colonoscopy• Adenoma detection

rate• Withdrawal time• Perforation rate• Completion rate• Photo documentation

of cecum• Prep quality

documentation

• Appropriate surveillance interval for Ulcerative Colitis

• Appropriate indication• Appropriate screening

interval• Appropriate

surveillance interval

Rex DK et al. Quality in the technical performance of colonoscopy and the continuous quality improvement process for colonoscopy: recommendations of the U.S. Multi-Society Task Force on Colorectal Cancer. Am J Gastroenterol2002;97:1296-308.

ASGE practice guideline: Measuring the Quality of Endoscopy. Gastrointest Endosc 2006;58:S1-S38 GastrointestEndosc 2006;58:S1-S38

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

Page 2 of 23

Page 3: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Current PQRS measures also! • Adenoma detection rate• Withdrawal time• Complication rate• Completion rate• Photo documentation of

cecum• Prep quality

documentation• Number of colonoscopies

that need repeat exams due to poor prep

• Age appropriate screening colonoscopy

• Appropriate surveillance interval for Ulcerative Colitis

• Appropriate indication• Appropriate screening

interval• Appropriate surveillance

interval

http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/PQRS/How_To_Get_Started.html

PQRS Recap

Year Payment Adjustment2014 0.5% Bonus Payment2015 1.5% Cut for those EPs unsuccessfully reporting

PQRS measures in 2013No bonus payment for EPs who successfully reported PQRS data to avoid payment cut

2016 and beyond

2% Cut for those EPs unsuccessfully reporting PQRS measures in 2014No bonus payment for EPs who successfully reported PQRS data to avoid payment cut.

http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/PQRS/How_To_Get_Started.html

Under the Affordable Care Act, CMS requires reporting PQRS (~284 to choose from)

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

Page 3 of 23

Page 4: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

PQRS Recap• ACA required CMS to create the “Medicare Physician Compare”

website • Will display individual physician performance on quality

measures• Website launched in December 2010 • In 2013 CMS displayed successful participation in the PQRS,

electronic prescription (eRx) incentive program, and Medicare electronic health record (EHR) “meaningful use” program

• CMS will report “patient experience” quality measures for groups 25+

http://www.medicare.gov/find-a-doctor/provider-search.aspx

Physician Perceptions on Colonoscopy Quality

• Survey of 1500 ACG members, 12% responded• 38% reported receiving any feedback on their colonoscopy quality

Gellad Z et al. Physician Perceptions on Colonoscopy Quality: Results of a National Survey of Gastroenterologists. Gastroenterology Research and Practice Volume 2014 (2014), Article ID 510494

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 5: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Adenoma detection rate• ADR during screening colonoscopies in average-risk men

and women over age 50# of COL where at least 1 adenoma is found

Total # of COL performed In a given time period per endoscopist

• Higher ADR = higher quality exam = fewer missed cancers• Goal was:

– >25% for men >50 yrs– > 15% for women >50 yrs

Rex DK et al. Quality in the technical performance of colonoscopy and the continuous quality improvement process for colonoscopy: recommendations of the U.S. Multi-Society Task Force on Colorectal Cancer. Am J Gastroenterol 2002;97:1296-308.

ASGE practice guideline: Measuring the Quality of Endoscopy. Gastrointest Endosc2006;58:S1-S38 Gastrointest Endosc 2006;58:S1-S38

In 2015:30% for men

20% for women

Is ADR associated with interval CRC?

• Screening colonoscopy on 45,026 subjects by 186 endoscopists

• 42 interval colorectal cancers over 188,788 person-years.

• Compared to ADR of >20%:• ADR <11%: HR 10.9 (1.3 to 87.0) • ADR 11-14.9%: HR 10.7 (1.3 to 85.0)• ADR 15.0 -19.9%: HR12.5 (1.51 to 103.4)

Kaminski MF, et al. N Engl J Med. 2010 ;362:1795-803.

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 6: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

ADR and interval CRC

Kaminski MF, et al. N Engl J Med. 2010 ;362:1795-803.

ADR and interval CRC

• Kaiser Permanente Northern California health plan members

• COL for any indication 1998-2010• Follow-up: 10 yrs, another COL, CRC diagnosis,

Jan 2011, termination of membership• 139 Gastroenterologists (min>300 COL, >75

screening COL)

Corley D et al. NEJM 2014;370:2539-41

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 7: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Results• 316,334 COL, 716 Interval CRC• Lower ADR associated with higher Interval CRC

• No difference by right or left location• No difference by patient sex

Physician ADR Hazard Ratios for Interval CRC

<20.3% 1.74 (1.36, 2.24)

20.3%-25.2% 1.52 (1.14, 2.04)

25.3%-32.0% 1.31 (1.00, 1.73)

>32.0% 1.00

Factors associated with higher ADR• Patient level: Age, gender and family history• Procedure level:

Sporea I. How to improve the performances in diagnostic colonoscopy? J Gastrointestin Liver Dis 2007;16:363-7.Rex DK, Bond JH, Winawer S, et al. Quality in the technical performance of colonoscopy and the continuous quality improvement process for colonoscopy: recommendations of the U.S. Multi-Society Task Force on Colorectal Cancer. Am J Gastroenterol 2002;97:1296-308.Rex DK, Petrini JL, Baron TH, et al. Quality indicators for colonoscopy. Gastrointest Endosc 2006;63:S16-28.Almansa et al. AJG 2011;106:1070−1074

•Preparation quality •Completion rate •Withdrawal time •Withdrawal technique

•Physician level: •Training/skill/specialty of endoscopist•Central gaze pattern

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 8: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Role of technologies to improve ADRs

High definition vs. Standard Video Endoscopes

• 5 studies; n= 4422 • Incremental yield for adenoma detection with HD: 3.5% (95% CI 0.9% - 6.1%)• No difference in the detection of advanced adenomas,

-0.1% (95% CI -1.7% to 1.6%) Subramanian V, et al. High definition colonoscopy vs. standard video endoscopy for the detection of colonic polyps: a meta-analysis. Endoscopy. 2011 Jun;43(6):499-505.

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 9: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

HD-NBI vs. HD-white light colonoscopy for detection of adenomas

Pasha FS. Comparison of the Yield and Miss Rate of Narrow Band Imaging and White Light Endoscopy in Patients Undergoing Screening or Surveillance Colonoscopy: A Meta-Analysis. Am J Gastroenterol 2012; 107:363–370

•Six studies; n=2,284; OR: 1.01; CI: 0.74–1.37•No difference in detection of adenoma

HD-NBI vs. HD-white light colonoscopy for detection of flat adenomas

Pasha FS et al. A Meta-Analysis. Am J Gastroenterol 2012; 107:363–370

•five studies; n=2,200; OR: 1.63; CI: 0.71–3.74;•No difference in detection of advanced adenoma

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

Page 9 of 23

Page 10: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Cap-assisted colonoscopy vs. Standard colonoscopy

Adapted from Ng et al. Am J Gastro;2012;107:1165Ng Sc. et al. Am J Gastroenterol. 2012 Aug;107(8):1165-73

• 16 RCTs, n= 8,991 ; 6 with ADR reported• No difference in detection of adenoma

RR: 1.04; 95% CI: 0.90–1.19• Reduced the cecal intubation time with CAC by ~40 sec;

mean difference -0.64 min; 95% CI: -1.19 to -0.10

Siersema PD. World J Gastroenterol. 2012 14;18:3400-8

Retrograde viewing device

Indication Group A (SC, then TER) n=173 Group B (TER, then SC) n=176

Net additional detection with TER (%)

SC 1st TER 2nd Net AddnlADR (%) TER 1st SC 2nd Net Addnl

ADR (%)

All indications 107 49 45.8 115 26 22.6 23.2

Screening 54 19 35.2 52 16 30.8 4.4

•Second look increases ADR•Benefit of retrograde viewing marginal

SC screening colonoscopy; retrograde viewing device colonoscopy

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 11: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

Other promising technologies• Full spectrum endoscopy

Gralnek I et al. DDW 2013

FUSE vs. COL

Gralnek IM et al. Lancet Oncol. 2014 Mar; 15(3):353-60.

• Multicenter RCT, n=185• Same day back-to-back tandem COL with FV colonoscope

and FUSEResults:• More adenomas

detected w FUSE• No difference in ADR• ??Impact on clinical

outcomes

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 12: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

G-EYE Endoscope

• Case series, n=47• Cecal intubation: 100%• ADR 44.7%• 2 minor adverse events• Safe and feasible• Comparative trials underway

Gralnek IM, et al. Safety and efficacy of a novel balloon colonoscope: a prospective cohort study. Endoscopy. 2014 Oct;46(10):883-7.

Emerging Technologies

• Third Eye Panoramic• Extra wide angle view colonoscope

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 13: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

What interventions improve ADRs?

Split prep is superior to other preps

• Compared 4L PEG split prep to all others• 9 studies; 7 of 9 favored split prep;• Split prep superior for excellent-good prep:

OR 3.46 (95% CI: 2.45–4.89)

Enestvedt BK et al. 4-Liter Split-Dose Polyethylene Glycol Is Superior to Other Bowel Preparations, Based on Systematic Review and Meta-analysis. Clin Gastroenterol Hepatol. 2012 Nov;10(11):1225-31.

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Page 14: Tips to Improve ADRs during Colonoscopy - …s3.gi.org/meetings/dc2016/16ACG_Eastern_0005_Final.pdfTips to Improve ADRs during Colonoscopy Aasma Shaukat, MD, MPH, FACG GI Section Chief,

Aasma Shaukat, MD, MPH, FACG

No difference in patient tolerance between Split dose and others

Outcome Studies, n N OR 95% CI

Favorable overall experiencea

4 439 1.58 0.82–3.03

Bowel preparation compliancea

6 718 1.41 0.65–3.05

Willingness to repeata 4 870 0.79 0.43–1.45

Bloatinga 3 851 0.69 0.13–3.64

Nauseaa 6 1587 0.92 0.61–1.39

Abdominal cramping 5 1391 0.98 0.75–1.27

Sleep disturbance 2 373 0.91 0.58–1.45

Enestvedt BK et al. 4-Liter Split-Dose Polyethylene Glycol Is Superior to Other Bowel Preparations, Based on Systematic Review and Meta-analysis. Clin Gastroenterol Hepatol. 2012 Nov;10(11):1225-31.

Split prep = higher ADR

Cohen LB et al. Clinical trial: 2-L polyethylene glycol-based lavage solutions for colonoscopy preparation - a randomized, single-blind study of two formulations.Aliment Pharmacol Ther 2010; 32: 637-44

0

5

10

15

20

25

30

35

40

45

% w/ Adenoma % w/ Adenoma<9mm

Split prepnon-split prep

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

Withdrawal time and ADR• Withdrawal time: • Should be at least 6 minutes in colonoscopies without

biopsy or polypectomy• Withdrawal technique:

– Adequate distention – Washing and clean up – Looking behind folds– Segmental inspection and subjective timing

ASGE practice guideline: Measuring the Quality of Endoscopy. Gastrointest Endosc 2006;58:S1-S38Rex DK. Colonoscopic Withdrawal technique isassociatedwith adenoma miss rate. Gastrointest Endosc2000;51:33-6

Withdrawal Time alone

• Mandating longer WD time does not increase PDR

Compliance with WT of 7 min Change in PDR

Adapted Sawhney MS et al Gastro 2008;135;1892

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

Segmental withdrawal time plus enhanced inspection technique

• Setting: – 12 GI, community-based practice setting, Rockford,

IL• Intervention:

– Adopted an 8-min withdrawal time (2 min per colonic segment) using an audible timer

– Reviewed inspection techniques• Results: ADR improved from 23.5% to 34.7%(P <0.0001)

Barclay RL, et al. Effect of a time-dependent colonoscopic withdrawal protocol on adenoma detection during screening colonoscopy. Clin Gastroenterol Hepatol 2008;6:1091-8.

Video recording colonoscopists improves quality of exam

Pre-awareness Score Mean (SD)

Post-awareness

Score Mean (SD)

P-value

Overall quality index

(1-5)

2.9 (0.9) 3.8 (0.9) <0.0001

Fold examination

(1-5)

2.5 (1.0) 3.5 (0.8) <0.0001

Luminal distention (1-5) 3.4 (1.0) 4.2 (0.7) <0.0001

Clean-up (1-5) 3.0 (0.8) 3.9 (0.7) <0.0001

Adequacy of inspection (1-5) 2.6 (1.0) 3.7 (0.8) <0.0001

Measured inspection time (min)

4.9 (2.2) 7.3 (1.8) <0.0001

Rex DK, Hewett DG, Raghavendra M, Chalasani N. The impact of videorecording on the quality of colonoscopy performance: a pilot study. Am J Gastroenterol. 2010;105:2312-7.

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

Video recording improves ADR

• ADR improved from 33.7% to 38.5%• Individual GI physicans:

– 5/6 had numerical increases– One physician increased from 22.6% to 57.7%

Multiple interventions: “Endoscopic Quality Improvement Project” (EQUIP)

– 15 Endoscopist; half received training– 2 Educational sessions (1-1.5 hrs each)

• Techniques to improve detection • Techniques to distinguish adenoma vs hyperplastic• Videos of highest ADR doctors pullback methods

– Monthly feedback on ADR and WD time• Results posted on ASC wall (de-identified)

Coe CG et al. Am J Gastroenterol. 2013;108:219-26Ussui V et al. Am J Gastroenterol. 2015;110:489-96

Phase I ADR (baseline)

Phase II ADR Phase III ADR (5 mo later)

EQUIP 36% 47% 46%

Control 36% 35% 39%

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

Endoscopist report card• 6 Endoscopists in Indianapolis• Quarterly report card on quality measures

starting 2009• Compared ADR and cecal intubation rate

before and after intervention

Kahi CJ et al. Impact of a quarterly report card on colonoscopy quality measures. GIE 2013 Jun;77(6):925-31.

Before (95%CI) After (95% CI) P-value

ADR 44.7% (39.1%-50.4%)

53.9% (49.7%-58.1%)

0.013

Cecal intubationrate

95.6% (92.5%-97.5%)

98.1% (96.7%-99.0%)

0.027

Other Interventions• Retroflexion in the cecum versus re-examining

right colon during withdrawal• Left versus right lateral decubitus position during

withdrawal• Changing patient position during withdrawal

• Mixed Results– Seem to benefit low performers

Lee Sw et al. Am J Gastroenterol. 2016 Jan;111(1):63-9Ball AJ et al. Gastrointest Endosc. 2015;82(3):488-94Kushnir VM et al. Am J Gastroenterol 2015;110:415-22

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

Multiple interventions: mixed results• 2 studies• Setting: Como, Italy (8 GI) and Seattle, WA (10 GI)• Interventions: Performance discussed, less-skilled examiners

counseled periodically • Low detectors met with unit head to review data and technique• Received periodic (every 3-6 mo) confidential and then group-level

communication on withdrawal times, detection rates, and patient satisfaction

• Results: – No change in ADR– PDR improved from 33.1% to 38.1% (P <0.04) in one. – Range of PDR narrowed in the other.

Imperiali G et al. Effectiveness of a continuous quality improvement program on colonoscopy practice. Endoscopy 2007;39:314-8.Lin OS, et al. The effect of periodic monitoring and feedback on screening colonoscopy withdrawal times, polyp detection rates, and patient satisfaction scores. Gastrointest Endosc 2010;71: 1253-9.

Multiple interventions

• Setting: 43 GI, community setting Minneapolis, MN• Interventions:

– Reviewed ADRs blinded then un-blinded– Reviewed quality measures including prep quality and

withdrawal time. – Leadership met with poor performers – Imposed 1% financial penalty for not achieving 6 min

withdrawal time for 95% of examinations• Result: No change in ADRs

Shaukat A et al. Clin Gastroenterol Hepatol. 2009 ;7:1335-40

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Aasma Shaukat, MD, MPH, FACG

Multiple Interventions and persistence

Shaukat et al. Submitted

ADR and Interval cancers

p = 0.40

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10 15 20 25 30 35 40 45Physician's Mean Annual Adenoma Detection Rate (%)

Shaukat A et al. Longer withdrawal time is associated with a reduced incidence of interval cancer after screening colonoscopy. Gastroenterology. 2015 Oct;149(4):952-7

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

WT and Interval cancerPhysicians’ average annual withdrawal times were inversely associated with

interval cancers (p <0.0001)

p < 0.0001.2

.3.4

.5.6

Inte

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r p

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4 5 6 7 8 9 10 11 12 13 14 15Physician's Mean Annual Withdrawal Time When No Adenoma Detected (min)

WT and ADR are correlatedEstimated slope 2.5% per min, 95% CI 1.9 to 3.1; p < 0.0001

10

15

20

25

30

35

40

45

50

Ph

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Det

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4 5 6 7 8 9 10 11 12 13 14Physician's Mean Annual Withdrawal Times When No Adenoma Detected (min)

2016 ACG Eastern Regional Postgraduate Course Copyright 2016 American College of Gastroenterology

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Aasma Shaukat, MD, MPH, FACG

Results• Shorter withdrawal times were independently

associated with an increased risk of interval colorectal cancer

• Longer withdrawal time is associated with higher ADR

Shaukat A et al. Longer withdrawal time is associated with a reduced incidence of interval cancer after screening colonoscopy. Gastroenterology. 2015 Oct;149(4):952-7

Changing landscape

•Look for it!•Complete exam•Excellent Prep quality•Careful segmental inspection•Think beyond ADR

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Aasma Shaukat, MD, MPH, FACG

Summary • Good technique is essential

– Careful segmental inspection– Look behind folds– Segmental and timed withdrawal– Look for flat lesions

• Technology can help but is no substitute• ADR is a valid quality measure

– Can be improved in practice• Split dose prep improves quality and tolerance

Quality improvement tools– High frequency or continuous feedback– Compensation related: positive or negative– Second examiner (video recording)– Courses on improving quality indicators– Videos on techniques to increase quality indicators– Continuous feedback– Eye exams for low performers– Proctoring– Persistence

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