Timothy Padayachee

Postal Address: P.O. Box 6008,Phoenix, Kwazulu-Natal, South Africa, 4068

Mobile Phone: +27 (0)74 1967670 Home Phone +27 (0) 31 5074218

Email: timrex777@gmail.com

Curriculum Vitae

Personal Details ID No: (Available on request) Nationality: South African Citizen Race: Indian Male Date of Birth: 7

th March 1977

Residential Address: 7 Gildcroft Close, Longcroft, Phoenix, Kwazulu-Natal, SA. Dependants: None Health: Excellent Hobbies: Technology, Swimming, volleyball, cricket, movies,

Digital Photography. TV vision mixer (Rhema Church South Africa)

Education Secondary Education: School: Earlington Secondary School (Phoenix, Durban, South Africa) Highest Standard Passed/Year: Grade 12 (Matric Exemption), Completed 1994. Course: G049 Subjects: English, Afrikaans, History, Art, Biology & Accounting Tertiary Education: Institution: Center for Fine Arts, Animation & Design – Completed December 1995

(Durban, South Africa) Diploma: 1 Year Diploma in Desktop Publishing, Graphic Designing

Courses Attended Institution: Center for Fine Arts, Animation & Design (Durban –South Africa) Subjects: Editorial Graphics, Designing, Animation, Graphic Design, Fine Arts &

Image Enhancement. Institution: Vodacom Training Center (South Africa) Subjects: Vodacom P1, P2, P3, P4, P5 & P6 Technical Advance Training Courses.

Other Courses Attended In-House Qualifications: Institution: Merchantile Registrars – Sanlam Share Dealing Project – JSE Courses: SSDS (Sanlam Share Dealing System)

SSTS (Sanlam Share Transfer System) BA (Banking Ability – Merchantile Program) ATEO (Call Center Management Program) JET (Johannesburg Electronic Trading Program – JSE)

Institutions: Nedtel, Sebcom(Italk), Mtel Cellular, Dimension Data &

Autopage Cellular. In-House Systems: Cactus, Telecetra, Digiview (Billing Applications) Nedtel

BATS, ICAP & ISIS – MTN & Vodacom Billing Applications EPIX 1,2 & 3, Wizard, Autocoms & TMOS – MTN Script & ICC (Dimension Data in house package) Clarify – (Cell C Billing program) Nokia - Service Base, Nokia Café‟, NMS.

Computer Knowledge: Aldus Freehand, Clarisworks, Corel Draw 9, Adobe Photoshop,

Adobe Illustrator, Quark Express, Studio, Painter 4, Brilliant Accounti ng

Windows 95,98 & 2000,Windows 10, Professional Write, MS Word, MS Exel, MS Powerpoint, MS Project, MS Frontpage, Internet Explorer, MS Publisher, GroupWise & Outlook Email, Data base knowledge Interacting with MySQL using SQL, Pastel Accounting. Basic UNIX &

Linux, Magic8.

OTHER SKILLS:- Speaking effectively, Writing concisely Listening attentively, Expressing ideas Facilitating group discussion, Providing appropriate feedback

Negotiating, Perceiving nonverbal messages Persuading, Reporting information Describing feelings, Interviewing, Editing, Research and Planning: the search for specific knowledge and the ability to conceptualize future needs and solutions for meeting those needs. Forecasting, predicting, Creating ideas Identifying problems, Imagining alternatives Identifying resources, Gathering information

Solving problems, Setting goals, Extracting important information Defining needs, Analyzing, Developing evaluation strategies Human Relations: the use of interpersonal skills for resolving conflict,

Availability

Relating to and helping people. Developing rapport, Being Sensitive Listening, Conveying feelings Providing support for others. Motivating, Sharing credit Counseling, Cooperating Delegating with respect. Representing others. Perceiving feelings, situations Asserting Organization, Management and Leadership: the ability to supervise, direct and guide individuals and groups in the completion of tasks and fulfillment of goals. Initiating new ideas, Handling details Coordinating tasks, Managing groups Delegating responsibility, Teaching Coaching, Counseling Promoting change, Selling ideas or products Decision making with others. Managing conflict Work Survival: the day-to-day skills that assist in promoting effective production and work satisfaction. Implementing decisions, Cooperating Enforcing policies, Being punctual

Managing time, Attending to detail Meeting goals, Enlisting help Accepting responsibility, Setting and meeting deadlines Organizing, Making decisions

I am available immediately. I am willing to relocate.

Achievements” I have excelled in the Telecommunications Field. From Customer Service, into Media presentations also being a Content Provider. Worked on Various different projects such as www.mtn.co.za. Website Content Provider.

Current Employment status Employed

Current Employer Company: Jozi Social Media

Address: Phoenix, Kwazulu-Natal Position: Social Media Manager / Digital Marketing Manager Period: Jan 2013 to Present Area of Specialty: Social Media Online Marketing Duties & Responsibilities: Serve Social Media accounts clients across numerous verticals: finance,

entertainment, retail. Develops global strategies, tactics, communication and governance plans for social media space. Identify new opportunities and ideas and devises client-appropriate implementation. Manages client „owned‟ social communities as required. Pursues social media amplification opportunities with all agency activation groups. Owns assigned hot topics and areas of excellence within social media and is able to speak to them with authority both in and out of the organization. Delivers on the following day-to-day Social Media & Relationship Marketing campaign deliverables: Brainstorming and strategy development Generating recommendations and proposals. Pitching to colleagues and clients. Communicating to key partners, vendors and other agencies. Managing timelines, action logs and related process documents. Crafting and reviewing reports and final campaign analysis. Speaking to successes and learning.

Educates clients and colleagues through topical presentations and learning modules. Researches and stays up to date of all social media trends, platforms,

developments, vendors Develops valuation tactics for assessing social media successes. Maintains awareness of new social media marketing techniques being used by others, as well as looks for opportunities to innovate and develop existing communities. Analyzes results to ensure that learning are integrated into current and future strategies, as well as develops frameworks to help refine social media strategies. Pushes all partners to enhance earned media optimization and measurement approaches. SEO and Meta TAG Specialist. Web Design Optimization.

Area of Specialty: Social Media Marketing

Previous Employer Company: Yachee Innovation Address: Midrand, Johannesburg Position: Business Development/Account Manager Period: February 2010 to January 2013

Area of Specialty: Technology Vendoring Duties & Responsibilities: Market and technology research

Formulation of strategy Distribution channel analysis and development

New product development planning and management Technology transfer, licensing, partnerships assessment and development Marketing and advertising and promotion planning Sales organisation planning and development

Import/export development Business planning Launch and implementation People-management, recruitment, motivation, training and development Staffing responsibilities Appropriate Administration, budgeting, monitoring, reporting, Communication and liaison. Health and safety adherence Self-development and continuing personal development

Execute the responsibilities according to lawful and ethical standards.

Project Consultancy Field Marketing Specialist for Samsung Mobile South Africa and Telecoms

Adviser in Strategic Marketing. SMOLLAN Group 11 May 2012 December 2012

Field Marketing Specialist for Leaf International - HTC South Africa and Telecoms Adviser in Strategic Marketing.. Field Marketing Ambassador 1 Feb 2012 to 1 May 2012

Duties & Responsibilities: 100% accurate completion of store questionnaire

Ensure that 7 stores per day are called on Quadrant completion in 5 days Workplace culture. Support to Call centers and Corporates on all HTC Products. Ensuring the stores are motivated & managed to sell and represent Leaf. Ensure staff knowledge levels are 100% Staff ability to sell and service customers Build relationships with key customers. 100% accurate completion of questionnaire Store quadrant visits as per current plan. POS delivery Training as per requirements on an Ad Hoc basis Take stock of dummy mobiles Monitor all sales per store visit as per questionnaire

Run promotions when requirements arise Ensure all Trade Marketing initiatives requests are submitted at least one month in advance and managed properly

Field Marketing Specialist for Samsung Mobile South Africa and Telecoms Adviser in Strategic Marketing. SAMPLEX

1 Feb 2010 to 1 May 2011

Reason for wanting to Leave: Career Advancement

Previous Employer Company: Nokia - Vodaworld Address: Vodaworld, 082 Vodacom Boulevard, Vodavalley, Midrand, JHB. Position: Service Manager Period: July 2008 to February 2010. Area of Specialty: Nokia Mobile handset repairs and Nokia Care. Duties & Responsibilities: - Manage the full Service Operational & Customer Care aspects to provide

a one-stop resolution shop that Nokia Vodaworld specifically prides itself on. - Assist consultants on the frontline with irate customers and resolving escalated queries till 100% resolved. - Create a welcoming environment by offering a permanent frontline 'hostessing' function that assists in managing queing at all times. - Ensure strict control processes are in place in place to limit loss of repaired handsets. - Monitor daily repairs and report on units booked in. - Conduct complete monthly reports on handsets booked in for repairs, returned, in process, awaiting repairs and dispatched. - Verify all estimates and quotations before completion of jobs or repairs. - Liase with 3rd Party repair centres. Follow up and expedite completion of urgent repairs. - Responsible for staff scheduling to include: work assignments/rotations, employee holidays, employee breaks, overtime scheduling, back-up for absent employees and shift rotations. - Building and maintaining a good relationship with Vodacare - Vodaworld. - Timeously responding to queries from The Nokia Careline and Nokia SA and follow-thru till 100% resolved.

- Monitor and ensure department targets and budgets are met. - Credit control of repair accounts. - Manage Nokia Sales staff when Sales Manager is not in store. -Monitoring of sales targets and repairs targets.

Reason for wanting to Leave: 1 Year Contract Ended.

Previous Employer Company: Discovery Holdings (PTY) Ltd Address: 155 West Street, Sandown, Sandton Position: Corporate Account Manager – Destiny Health Division of USA. Period: January 2003 to June 2008 Area of Specialty: Dealing with Medical Heath Plans in USA. Duties & Responsibilities: Group company portfolio manager.

Overseeing and controlling Group companies that has Medical Plan With Destiny Health (USA). System Administration. Communicating directly with Group contacts. Internal operations control of 595 staff Monthly Billing and Collections.

Credit control, Individual and corporate. Terminations and Handing over to collection agencies. New business and quotes for new members. Medical Health queries.

Reason for Leaving: Division Liquidated

Previous Employer Company: Autopage Cellular (PTY) Ltd – Tri Service Provider. Address: 2 Augabies Road, Waterfall Office Park, Midrand Last Position Held: Customer Care Consultant, Corporate Sales Coordinator,

SWAT Retentions Executive – Specialized Client Churn. Period: August 2001 to August 31, 2003 (2 years 0 months) Area of Specialty: Product Specialist Reason for Leaving: Resigned – Could not make any career advancement in company. Duties & Responsibilities: Internal support

Customer Care Consultant Provide internal support on the above platform. Perform tasks relating to Customer Services queries on all advanced levels. Inbound + Outbound. Second in charge to Team Leader. Technical Advanced Specialist. Account queries and individual credit control and collections. Corporate Sales Coordinator Provide internal support pertaining to the support and administration of the Corporate Sales & Customer Relationship Management environment. Lead team of 10 Corporate Consultants & report back to Sales manager & Director. Follow ups, Leeds, Distribution of New client information and New connections. Research Strategic Support. Daily reports, Commission reports & Filing (Alpha & Numeric). Events Management (Corporate & Public). Training Co-ordinator & Skills developer. Corporate Handling, Backup advance support. Weekly reports and monthly report extracting. Credit Vetting for Large Corporations with Proposals on Airtime agreements. S.W.A.T Retentions Executive Responsible for Client Retentions and Churn. Proactive calling & in person Client liaising. Objective to retain existing clients with full personal backup support. Technical advanced specialist pertaining to all mobile phone queries. Dealt with all three Networks MTN, Vodacom and Cell C.

Previous Employer Company: MTN Group (PTY) Ltd - www.mtn.co.za Address: 15 Alice Lane, Sandown Extension 38, Sandton, Johannesburg Last Position Held: Customer Services Specialist, Website Content Provider – CS. Period: November 99 to July 2001 Area of Specialty: Prepaid & Contract Network Mobile Specialist – Call Center 173 MTN. Reason for Leaving: Career Advancement. Duties & Responsibilities: Internal support:

Prepaid & Contract Client Support Account queries, Network queries, Multi-lingual client support. Service Queries Voicemail, Unified Messaging and SMS platforms. International Roaming and Dialing via Mobile phones. Call costing and billing. Liaising with oversees Mobile Telephone Networks. Helping subscribers from SA in loading products and setup up of features for taking their Mobile phones to other countries. Extracting of CDR‟s (Call Data Records) from ISIS for billing queries. Monitor international to daily “AT BEST” rates. Rand compared to other currencies. Monitor Rand fluctuation rate and compare to daily Threshold. Check up of rating process and submit to other team leaders & Supervisors. Identify errors, cause of errors and resolve errors to be rectified on Network with Engineers. Problem solver. Training and Development Training and development with Call center agents liaising with Training department. Marketing agents. Service training – HSCSD (High Speed Circuit Switching Data), GPRS (Global Packet Radio Services), WAP (Wireless Application Protocol), WIG

(Wireless internet Gateway), Faxmail, Enhanced & Data products, Bloggs packages, MTN info lines, GSM Codes, SMS (Short message Services), Faq‟s, Callawards & Loyality programmes, Voyager information, MTNice Projects, Ringtones, logos, Data Setups and OTA (Over the Air), Short Dial codes, Banking facilities recharging via ATM machines for MTN prepaid airtime and follow up queries. Bluetooth Technology expert. Other Duties Marketing research – research into Mobile Handsets and other related peripherals. Document writing – Customer services support documentation & systems manuals. Liased with External Companies on behalf of MTN of MTN Customer Services. Content management of Prepaid Customer Service Support, MTN intranet (FIDO).

Internal Transfer Company: MTN Group (PTY) Ltd – (MTN-SP) www.mtnsp.co.za Address: 3 Alice Lane, Sandown Extension 38, Sandton Last Position Held: Customer Care Specialist, Sales Executive. Period: May 99 to November 99. Area of Specialty: Contract Client Subscriber base – Call Center 808 Mtel. Duties & Responsibilities: Customer Support

Billing enquiries – Monthly statements.

Subscriber provisioning. Promotional information distribution on MTN products. Handled all inbound and outbound calls. Customer website support. Handset Support. Telephonic support on various handsets and VAS (Value added Services). Testing new handsets before launch of product on behalf on Customer Services. Marketing and distribution with point of sale information documents.

In person Advertising. Consultant on products and services provided by MTN for contract subscribers. Application Support and Credit Vetting Subscriber processing & application.

Analysis & process validation. Sales support, Mtel sales office, when staff was needed due to short staffed sales shop.

Internal Transfer Company: MTN Group (PTY) Ltd – Mtel Service Provider – Sales Shop Address: CAN, Hydepark Shopping Mall, Hydepark. Last Position Held: Retail Sales Executive. Period: Feb 99 to May 99.

Area of Specialty: Kiosk Retail Sales. Duties & Responsibilities: Retail Sales Executive, Cellular Sales Prepaid and Contract.

In person customer services for existing Mtel subscribers. Sales of prepaid airtime & accessories. Monthly reports and stock control. Invoicing and monthly airtime contract statements. Credit Vetting and application processing.

Previous Employer Company: Merchantile Registrars (Sanlam Share Dealing Services) Address: 10th Floor, Diagonal Street, Johannesburg Last Position Held: Call Center Agent, Customer Care Specialist, Team Leader. Period: Jan 98 to Jan 99. Area of Specialty: Liasing directly with JSE and Sanlam Project. Reason for Leaving: Temporary Assignment. Duties & Responsibilities: Team Leader (Archiving Department)

Buying and selling of Sanlam Shares. Dividend payment enquiries. Customer Care Specialist 1st point of Contact for Clients visiting office. Share Certificate receiver and processor. Archiving of all documentation received by merchantile registrars. Alpha and Numeric archiving. Led team of 24 people.

Previous Employer Company: Sebcom (PTY) Ltd Address: 216a La-Lucia Mall, La-Lucia, Durban. Last Position Held: Sales Rep & Customer Care consultant. Period: Jan 94 to Dec 97 Area of Specialty: Retail Cellular Shop Reason for Leaving: Company went into Provisional Liquadation. Duties & Responsibilities:

Retails sales executive Dealt with all walk in Sebcom Clients. New Contract sales and accessories. Customer care. Account queries and new sales. Credit vetting of new clients. Handling and Processing. Handset support and in person training of mobile phones. Banking of Cash on daily basis. Assistant manager and running of store over weekends.

References within South Africa (Available on Request)