time to listen - embedding patient feedback in student assessment phase 1 pilot dr becky wassall...
TRANSCRIPT
Time to listen - embedding patient feedback in student assessment
phase 1 pilot
Dr Becky WassallClinical Lecturer in [email protected] @bexmoxon
Divya VedapuriMSc Computer [email protected]
Patient experience is now VERY visible
Is feedback from patients important?
“Where appropriate, patient/peer/customer feedback should contribute to the assessment process”
Patient Experience is now centre stage
Patient feedback
on students
Collecting data
Collating data
Using the data
Reflection &
Progression
What we wanted
8 weeks Oct-Dec 2013Paper based Questionnaires10 per student
8 weeks Jan-Feb 201470 hours admin time
Feb 2014Student Progress Assessment
Feb 2014Feedback to Students
Developing Patient
Feedback System
Requirements elicitation
Choosing right tools
Regular meetings and
feedbacks
Continuous improvements
How we did it
What we got
Patient Feedback
System
User friendly
Single click report
generation
Automated email communication with students
User manual
What we found
Patients…..Positive responses (‘very good’ & ‘excellent’)Free text comments wonderfully re-affirming
Students…..35 “Adopters”: ≥10 questionnaires40 “Nearlys” : 7-9 questionnaires18 “Resisters” : ≤6 questionnaires
What now?
Teaching project• Repeat cycle with e-portfolio review
Research project• Is engagement a marker for professionalism?
Potential for product development • We are ahead of the game• GDC require every dental school to improve in
this area