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TICKETING – GENERAL TERMS AND CONDITIONS OF

SALE

FRENCH OPEN 2016

/ From 16 May to 5 June 2016

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ARTICLE 1 – DEFINITIONS

In these General Terms and Conditions of Sale, the terms below will have the definition attributed to them, unless the context requires otherwise. When the singular or plural is used for any of the defined terms, its corresponding plural or singular is implied when the context requires or permits it.

1. PURCHASER

Jointly a Purchaser that is a Legal Entity (“Entity Purchaser”) and a Purchaser who is a Physical Person (“Individual

Purchaser”); 2. Entity Purchaser

Refers to any legal entity that is ordering a TICKET allowing access to the Tournament from the FFT;

3. Individual Purchaser

Refers to any physical person who is ordering a TICKET allowing access to the Tournament from the FFT;

4. Beneficiary

Refers to any physical person other than the Individual Purchaser who receives a TICKET, either at no charge or for a cost,

that was initially purchased by an Individual Purchaser or an Entity Purchaser; 5. TICKETS

Refers to Physical Tickets and Dematerialised Tickets (E-Tickets and M-tickets); the supply of TICKETS offered by the

FFT includes: 1° TICKETS that are sold separately (without any associated services) on an individual basis, 2° TICKETS that are sold separately (without any associated services) by batches referred to as “Passes.” Purchasing a

Pass enables you to have either a batch of two (2) TICKETS (the “Weekend” Pass, the “Semi-finals” Pass and the “Finals”

Pass) or five (5) TICKETS (Pass "Qualifications"). The TICKETS that make up a Pass provide the same location for several

days in a row. 3° the TICKETS sold with associated services (food services, branded gift, etc.) in connection with the “Premium Offers”;

6. Physical Tickets

Refers to tickets providing access to the Tournament that are printed on a thermal medium, i.e., either on paper or on a

plasticised medium in a “badge” format;

7. General Terms and Conditions of Sale (“GTCS”)

Refers to these French Open 2016 Ticketing General Terms and Conditions of Sale;

8. Outside courts

Refers (i) to the courts nos. 2 to 18 ( excepts for courts nos. 7,9 and 11) for the days from 22 May to 28 May 2016, (ii) the

courts nos. 1 to 18 ( excepts for courts nos. 7,9 and 11) for the days from 29 May to 1st June 2016, (iii) the Suzanne-Lenglen

court and the courts nos. 1 to 18 ( excepts for courts nos. 7,9 and 11) for the days from 2nd June to 5 June 2016

9. e-Tickets

Refers to tickets providing access to the Tournament that are not in physical form, available only in electronic form on

personal accounts created from the Site for the purposes of ordering, and the digital information of which can be printed

on paper;

10. M-Tickets This refers to dematerialised access tickets for the Tournament which come in the form of an image representing a bar

code (QR Code) which is unique and impossible to forge, generated by the FFT and which can be viewed on a dedicated

downloadable application on a mobile device (for Individual Purchasers), or obtainable via the same application

(Beneficiaries); the bar code contains the digital information of the M-Ticket and is read at the at the entrance to the

Stadium;

11. FFT Refers to the “Fédération Française de Tennis” (French Tennis Federation; hereinafter, the “FFT”), an association

governed by the law of 1 July 1901, recognised as being of public usefulness by decree dated 13 July 1923, which has its

registered office at the Roland-Garros Stadium;

12. Kid’s Day (“Journée Les Enfants de Roland-Garros”)

The day organised by the FFT with the participation of certain tennis players who qualified for the Tournament, as well as

personalities, to benefit charitable associations that perform general interest missions, on Saturday 21 May 2016;

13. FFT Licensees

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The members of the tennis clubs affiliated with the FFT, holders of a licence or insurance that is valid for the 2015-2016

sports season (from 1 October 2015 to 30 September 2016);

14. Operation

Refers to the operation to reassign tickets for access to the Tournament dubbed “Evening Visitors” (“Visiteurs du Soir”),

described in Article 8 of the General Terms and Conditions.

15. Final Phase

The phase of the Tournament following the Qualifiers, during which the matches of each of the elimination games are

played (from the First Game to the semi-finals), as well as the finals of the Tournament’s Ladies Singles, Men’s Singles,

Ladies Doubles, Men’s Doubles and Mixed Doubles, running from 22 May to 5 June 2016;

16. Form of Identification

Any one of the following documents, currently valid, issued by a French or foreign state authority, containing its holder’s

first name(s), last name(s) and photograph: national identity card, passport and driver’s licence, to the exclusion of any

other document;

17. Bearer

Any physical person, whether it be the Individual Purchaser or the Beneficiary, who is the holder of a TICKET (or any other

pass/card giving access to the Stadium) and who uses such TICKET (or pass/card) to gain access to the interior of the

Stadium;

18. Qualifiers

The phase of the Tournament prior to the Final Phase, during which the qualifying matches for the following games are

played: Ladies Singles, Men’s Singles, Ladies Doubles, Men’s Doubles and Mixed Doubles of the Final Phase, running from

16 to 20 May 2016;

19. Site

Refers to the FFT’s ticketing website, available at the address: https://tickets.rolandgarros.com ;

20. Stadium

The Roland-Garros Stadium, the registered office of which is at 2, avenue Gordon-Bennett, 75016 Paris;

21. Tournament The 2016 French Open Championnats Internationaux de France de Tennis (French Open championships), taking place from

16 May to 5 June 2016 within the Stadium.

ARTICLE 2 – APPLICATION AND BINDING NATURE OF THE GENERAL TERMS AND CONDITIONS OF SALE

2.1. These general terms and conditions of sale (the GTCS) apply automatically to the sale or provision (on an individual basis

or in the form of Passes or connected with the Premium Offers), by the FFT, of individual tickets permitting access to the

Tournament, to any individual or entity who/which (i) by sending an order either on-line via the Site or via paper medium

sent by mail, or (ii) by entering with the FFT into a contract (a contract for the provision of public relations services, a contract

for the distribution of public relations packages, a partnership agreement, a contract pertaining to the assignment of media

rights, etc.) that has as its major or secondary purpose the sale or provision of Tickets of access to the Tournament.

2.2. There are no special conditions that can take precedence over the GTCS. Any condition to the contrary, particularly

concerning purchase, shall not be binding on the FFT. ›› In the event of any contradiction between any of the stipulations of

these GTCS and any of the stipulations of the contracts discussed in Article 2.1 above, the stipulation concerned of the contracts

shall take precedence over that of the GTCS.

2.3. Any order of TICKETS implies that the Purchaser will adhere in full and unreservedly to the GTCS. To give notice of such

adherence, the Purchaser must check the box specified for that purpose on the order form or on the website or sign the contract

binding him/her to the FFT. If he/she fails to do so, his/her order will not be processed. The Purchaser represents that

he/she/it has full legal capacity and/or entire authority that would be necessary, as the case may be, to enter into such an

agreement. ›› Validating a TICKET (or any other pass/card giving access to the Stadium) and gaining access to the interior of

the Stadium by means of this TICKET (or pass/card), shall imply irrevocable acceptance by the Bearer of the TICKET (or

pass/card) of the Stadium’s Rules of Procedure. A TICKET (or any other pass/card giving access to the interior of the Stadium)

is deemed to be validated by scanning its bar-code through a bar-code scanner (tripod or handheld device). The Stadium’s

Rules of Procedure may be viewed at the entrances to the Stadium and on the Site (link at the bottom of the welcome page),

and will be provided on demand.

2.4. The rights and obligations arising out of the GTCS apply automatically to the Beneficiary of a TICKET, by the effect of the

transfer of the TICKET that occurred under the conditions set forth in Articles 6.1.2. (3°) et 6.2.1. (3°) below. In the event that

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the TICKETS were purchased by an entity, the rights and obligations arising out of the GTCS are applicable automatically to the

Beneficiary by the effect of the assignment of the TICKET that occurred under the conditions set forth in Articles 6.1.2, below,

or that is authorised by the contract entered into between the FFT and the Entity Purchaser (in this case, the conditions of

assignment or transfer of the TICKET are determined exclusively by the contract). ARTICLE 3 - TICKET APPLICATIONS

(Orders placed by Entity Purchasers other than the leagues, departmental committees and tennis clubs, meet special conditions that are not governed by and/or are exceptions to the provisions of this Article 3)

3.1. Right of cancellation ›› In accordance with the measures set out in Article L. 121-21-8 (12) of the French Consumer Code,

Tickets that have been ordered and paid for carry no right of cancellation. 3.2. Principle ›› All Ticket applications must be made individually depending on the category of Individual Purchaser (Club

President, FFT licensee or member of the General Public), either (i) directly via the website, or (ii) by mail (solely for TICKETS

sold on a ticket-only basis) using an application form that may be downloaded from the website or obtained from the FFT

Ticket Office by mail, e-mail or telephone (see Art. 3.6. below). All invoices issued for orders of one or more TICKETS will be

made out only in the name of the Individual purchaser. ›› For all applications submitted by mail, FFT licence holders must

enclose certification of their 2016 licence (this may be downloaded from www.fft.fr, "Licence holders’ area"). PLEASE NOTE

THAT LICENCE NUMBERS ARE STRICTLY PERSONAL AND APPLY ONLY TO THE ACTUAL LICENCE HOLDER, and that benefits

attaching to licenceS are noN-transfeRABLE. ›› N.B. TICKETS sold in the form of a Ground Pass, as well as TICKETS associated

with Premium Packages, may only be applied for by Individual Purchasers and are sold exclusively as e-Tickets. Application

for TICKETS associated with a Ground Pass or Premium Packages may only be made online.

3.3. TICKET sales/application periods

3.3.1. Period from 3 February 2016 to 5 June 2016 TICKET sales and applications will begin on 3 February 2016. Information concerning each sales period and each category of

purchaser (Club Presidents/ FFT Licenses /General Public / Groups /Disabled persons) may be obtained at the website

(https://tickets.rolandgarros.com/public/informations). 3.3.2. Additional sales period

The FFT reserves the right to offer TICKETS for sale during an additional sales period (last-minute sales). In this event, the

conditions governing TICKET purchases, particularly pricing conditions, will be communicated on the website at a later date. 3.4. Courts accessible to TICKET holders

COURTS ACCESSIBLE TO HOLDERS OF TICKETS FOR THE Philippe-Chatrier, Suzanne-Lenglen AND No. 1 COURTS

22 May to 28 May 2016

TICKETS for the Philippe-Chatrier, Suzanne-Lenglen and No. 1 Courts ordered for this period will provide access to the

court indicated on the TICKET and to the Outside Courts, 29 May to 1 June 2016

TICKETS for the Philippe-Chatrier and Suzanne-Lenglen Courts ordered for this period will provide access to the court

indicated on the TICKET and to the Outside Courts, from 29 May 2016, the No. 1 court is no longer considered a Main Court

but an Outside Court.

2 June to 5 June 2016

TICKETS for the Philippe-Chatrier Court will also provide access to all other courts.

COURTS ACCESSIBLE TO HOLDERS OF TICKETS FOR OUTSIDE COURTS 22 May to 28 May 2016

TICKETS for Outside Courts ordered for this period will provide access to Outside Courts Nos. 2 to 18.

29 May to 1 June 2016

TICKETS for Outside Courts ordered for this period will provide access to Outside Courts Nos. 1 to 18,

2 June to 5 June 2016

TICKETS for Outside Courts ordered for this period will provide access to Outside Courts Nos. 1 to 18, and to the Suzanne-

Lenglen court, since from 2 June 2016, the Suzanne-Lenglen court is no longer considered a Main Court but an Outside

Court.

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3.5. Limitations

3.5.1. An Individual Purchaser may submit one or more Ticket applications providing access to the main courts (Philippe-

Chatrier, Suzanne-Lenglen and No. 1 courts) subject to the following strict limitations:

1. An Individual Purchaser may apply for up to four (4) Tickets (ticket-only, Ground Pass or accompanying Premium

Packages) granting access to the main courts for the entire Tournament Finals, subject to the measures set out in Point 2

below.

2. An Individual Purchaser may apply for up to two (2) Tickets (ticket-only, Ground Pass or accompanying Premium

Packages) granting access to the main courts for the days Friday 3 June and Sunday 5 June 2016, for both days (with the

exception of club Presidents).

3.5.2. An Individual Purchaser may submit one or more applications for Tickets providing access to the Side Courts subject to

the following strict limitations:

1. An Individual Purchaser may apply for up to four (4) Tickets providing access to the Outside Courts for each day of the

Tournament Finals (22 May to 5 June 2016), subject to the measures set out in Point 2 below. 2. An Individual Purchaser may apply for up to twelve (12) Tickets providing access to the Outside Courts for each day of the

Tournament Finals (22 May to 5 June 2016).

3. Regarding the Qualifying rounds and the Roland-Garros Kids’ Day, there are no limitations governing Ticket applications.

3.6. Application procedures ›› Ticket applications may be made in two ways: 1. Print out and complete an application form (this procedure is open to all categories of Individual Purchaser), which may

be downloaded from the website ("Ticketing" section) or requested from the Ticket Office by calling either 01 47 43 51 11

from France or 00 33 1 47 43 51 11 from other countries (no surcharge), by e-mail from billetterie.rg@fft.fr, or by mail

from the address given below; the completed application form should be returned together with corresponding payment

by cheque made out to Fédération Française de Tennis – Service Billetterie – 2, avenue Gordon-Bennett – 75016 Paris (the

corresponding handling costs are set out in Article 4.2. below). For all applications submitted in this way and up to a value

of €200 (including handling costs), physical Tickets will be issued. ›› Tennis clubs and associations may submit group

applications. Procedures and information concerning group applications are available at the website

(https://tickets.rolandgarros.com/groupe/informations).

N.B.: ALL APPLICATIONS (other than group APPLICATIONS) for sums above €200 (including handling costs) must be

SUBMITTED by internet.

2. Order on-line directly from the Site and pay on-line by credit card (the applicable processing charges are specified in Article

4.2, below).

Note: E-TICKETS WILL BE ISSUED, WITHOUT EXCEPTION, FOR ANY ORDER DONE ON-LINE.

With regard to an order for TICKETS using a paper order form, the Individual Purchaser must provide the name(s) of the

Beneficiary (Beneficiaries) of the Tickets at the time of ordering. 3.7. Allocation Rules for TICKETS

Orders made by sending an order form are processed according to the “first come, first served” principle according to

availability / Orders done directly on-line are processed in real time;

For any order by mail, the paper order form is processed upon receipt by the Ticketing Department according to

availability;

For orders sent via a paper order form, when the Individual Purchaser’s order cannot be satisfied in full, it will not be

processed;

The Individual Purchaser is informed of the result of the processing of his/her order by email or by letter mail.

3.8. ›› If the Individual Purchaser fails to comply with any of the provisions of Article 3, his/her order will be invalidated. ARTICLE 4 – PAYMENT FOR ORDERS

(Orders placed by Entity Purchasers other than the leagues, departmental committees and tennis clubs, meet special conditions that are not governed by and/or are exceptions to the provisions of this Article 4)

4.1. ›› The price of the TICKETS is stated in euros, inclusive of all taxes, but exclusive of processing charges, as specified in

Article 4.2, below. The price of the TICKETS shall be payable by cheque or credit card, depending on the ordering method:

Payment for on-line orders: credit card only. Payment for orders by mail: credit card or cheque.

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Only one payment may be made per credit card (for the same card number). Bank e-cards or virtual credit cards shall not be

accepted. The credit card will be charged after the TICKETS have been allocated. Any payment incident will automatically cause

the order to be invalidated.

Cheques must be issued by the Individual Purchaser and denominated in euros payable to the FFT. For the order to be accepted,

the amount of the cheque must correspond to the total price shown on the order form. The payment is charged immediately

after acceptance of the order by the Ticketing Department.

For orders made by mail and paid by credit card, if the Individual Purchaser's order cannot be satisfied in full, the order is not

processed and no amount will be debited. For orders made by mail and paid by cheque, if the Individual Purchaser’s order cannot be satisfied in full, the cheque sent by

the Individual Purchaser will be returned to him/her.

4.2. Processing charges

›› The processing charges vary according to the ordering method and the medium requested, as described below:

4€ for dematerialized tickets (e-Billets and M-Tickets);

15€ for the Physical Tickets addressed in metropolitan France– Corse included or internationally (by FedEx); 4.3. ›› The TICKETS remain the property of the FFT until full payment of their price is received.

ARTICLE 5 – TAKING RECEIPT OF TICKETS

(The receipt of TICKETS ordered by Entity Purchasers other than the leagues, departmental committees and tennis clubs, meet special conditions that are not governed by and/or are exceptions to the provisions of this Article 5)

5.1. ›› Tickets will be issued from 13 April 2016 onwards.

›› They will be sent to the address provided by the Individual Purchaser at the time of booking. ›› E-tickets should be

downloaded by the Individual Purchaser via his or her personal account created for the purposes of their order and, where

necessary, transferred to the Beneficiary as set out in the procedure described in Articles 6.2.1. and 6.2.2. below, as applicable.

They must be printed by the Individual Purchaser or the Beneficiary, as applicable, by their own means (see Art. 7.2.1.).

5.2. ›› The FFT declines all liability in the case that the address (either email or postal mail) provided by the Individual

Purchaser on the order form is incorrect or incomplete. ARTICLE 6 – CONDITIONS OF USE OF THE TICKETS

(The use of TICKETS ordered by Entity Purchasers other than the leagues, departmental committees and tennis clubs, meet special conditions that are not governed by and/or are exceptions to the provisions of Articles 6.1 and 6.2.)

ANY ASSIGNMENT OR TRANSFER, OF ANY KIND AND IN ANY FORM WHATSOEVER, FOR A CHARGE OR AT NO COST OF A

TICKET SHALL BE PROHIBITED, SUBJECT TO THE STIPULATIONS OF ARTICLES 6.1.2, 6.2 AND 6.3 BELOW.

6.1. Conditions of use of the Physical Tickets 6.1.1. Conditions of use of the Physical Tickets printed on paper 1° Each Physical Ticket printed on paper shall be valid only for the date stated on the front of the paper; the ticket is not

exchangeable or refundable; 2° Each Paper Ticket is issued in the name of the Individual Purchaser or Beneficiary; 3° To enter the Stadium, the Individual Purchaser or the Beneficiary of the ticket must scan the printout of the ticket at one

of the entries to the Stadium that have tripod turnstiles, and present a form of identification in his/her name. 4° Any Ticket that is scratched, damaged, had parts erased or changed will be refused; 5° If the holder of a Ticket leaves the Stadium, he will not be re-admitted. 6.1.2. Conditions of use of the Physical Tickets printed in badge format 1° Each Physical Ticket printed in badge format shall be valid only for the date stated on the front of the badge; the ticket is

not exchangeable or refundable; 2° Each Physical Ticket printed in the badge format is issued in the name of the Purchaser, i.e., it is issued solely in the name

of the Purchaser, whether that is an Individual Purchaser or an Entity Purchaser (with regard to tickets ordered by tennis leagues);

3° Physical Tickets that are printed in badge format are transferable by the Individual Purchaser or Entity Purchaser (concerning tickets ordered by tennis leagues), to an individual (solely), at no cost (solely), until the night before (at 11.59 p.m.) the day stated on the ticket. To transfer a ticket, the Individual Purchaser or Entity Purchaser (refereeing to tennis leagues) must log on to the Site, and enter his/its user name and password to go to his/its account (“My orders” tab). He/it must then click on “Change the beneficiary,” then amend the fields concerned by entering the information pertaining to the Beneficiary (form of address, first and last name(s), date of birth, email and telephone number). Once these operations are completed, only the Beneficiary of the ticket will be able to enter the Stadium during the Tournament.

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4° It is the Individual Purchaser’s responsibility to notify a person by all means that that person is the Beneficiary of a ticket, so that that person is able to recover the physical medium of the ticket and use it on its date of validity; it is also the Entity Purchaser’s responsibility (for tickets ordered by tennis leagues) to notify Beneficiaries of the tickets by all means and to provide them with the physical medium of the ticket on time; 5° To be able to enter the Stadium, the Bearer of the ticket (whether it is the Individual Purchaser or the Beneficiary) must scan the printout of the ticket at one of the tripod turnstiles at the entrances to the Stadium; a pass-out ticket is printed and the Bearer must present it along with a form of identification in his/her name. Note: To complete the ticket transfer procedure referred to in Section 4, any person going to the Stadium with a ticket and presenting as the Beneficiary of that ticket will be refused access to the Stadium; if the ticket transfer procedures was not completed or it is was completed incorrectly, the name of the original purchaser of the ticket will be shown by default on the pass-out ticket printed when the ticket is scanned, and only that person (in the case of Individual Purchasers) will be entitled to enter the Stadium by presenting a form of identification; 6° Once inside the Stadium, the Holder of the Ticket must keep her/his Ticket on her/him at all times, since it must be presented, along with its pass-out ticket, whenever it is checked inside the Stadium, and may also be scanned on exit from the Stadium. 7° Any Ticket that is scratched, damaged, had parts erased or changed will be refused; 8° If the holder of a Ticket leaves the Stadium, he will not be re-admitted. 6.1.3. Loss or theft

If a Physical Ticket, whether it is printed on paper or in the badge format, is lost or stolen, the Individual Purchaser (but not

the Beneficiary) must:

- report the loss or theft to a police station. Such report must, without fail, contain the accurate definition of the Ticket

concerned (name, date at issue, door, row, seat);

- fill out the form for this purpose that is available on request from the Ticket Service;

- send the FFT the documents listed above, duly filled out, by fax to +33.(0)1.47.43.45.22 or by mail to the following address:

Fédération Française de Tennis – Service Billetterie – 2, avenue Gordon-Bennett – 75016 Paris.

The matter will be examined by the Management of the Tournament, which will rule on whether a duplicate should be issued,

where possible, though no duplicate can be issued on the actual day of the request. As appropriate, the Individual Purchaser

will be informed in good time that a duplicate has been issued. It will be available for collection on the validity date of the

Ticket with immediate entry, at one of the gates of the Gate I (8, boulevard d’Auteuil – 75016 Paris) during the Stadium's

opening hours. ›› A duplicate is an identical reprint of the Physical Ticket reported lost or stolen; therefore, it shows the same

numbered seat as the original Physical Ticket but does bear the wording “Duplicata" and a new barcode. Once a duplicate is

issued the original Physical Ticket is cancelled. Only the person to whom the duplicate is issued shall be entitled to enter the

interior of the Stadium and attend the matches. 6.2. Conditions of use of the e-Ticket and the M-ticket 6.2.1. Conditions of use of e-Tickets 1° The e-Ticket is valid only for the date shown on the front of it. It is not able to be exchanged or refunded; 2° The e-Ticket must be printed in portrait orientation (vertically) on blank clean A4 paper (front and back), without any change to the printing size, on an ink-jet or laser printer. No other medium (electronic, PC screen, laptop screen, mobile phone

screen, etc.) is valid. ›› Any e-Ticket that is partially printed, stained, damaged or illegible may not be deemed valid. If the printing quality is poor, it is recommended that the holder reprint the e-Ticket on another printer. To reprint the e-Ticket, you just need to go to the “My account” section on the Site. The FFT declines all liability for problems that may occur during printing of the e-Ticket; 3° The e-Ticket is transferable by the Individual Purchaser to one other individual (exclusively), at no charge (exclusively) up to the night before (at 11.59 p.m.) the date shown on the e-Ticket. To transfer the e-Ticket, the Individual Purchaser must log on to the Site, and enter his/her user name and password to go to his/her account (“My e-tickets” tab). He/she must then click on “Change the beneficiary,” then amend the fields concerned by entering the information pertaining to the Beneficiary (form of address, first and last name(s), date of birth, email and telephone number). Once these operations are performed, only the Beneficiary of the e-Ticket will be able to enter the Stadium for the Tournament, with the printed e-Ticket and his/her form of

identification. ›› Note: If you transfer your ticket, make sure to remember to forward the e-Ticket by email to its Beneficiary. Once the name of the Beneficiary has been substituted for that of the Individual Purchaser, no new e-Ticket will be sent. The Beneficiary’s name will appear on the e-Ticket as well as the pass-out ticket that will be issued when the Beneficiary goes to

one of the Stadium’ entries that have tripod turnstiles. ›› Note: Only the Individual Purchaser of the e-Ticket is able to transfer it. The Individual Purchaser is able to amend the Beneficiary at any time (up to the night before the date shown on the e-Ticket)

and to transfer the e-Ticket to the new Beneficiary. ›› The services associated with the e-Tickets in connection with the Premium Offers described in Article 1-5(3) above, are not dissociable from the ticket. If the e-Ticket is transferred, then all these services shall be automatically transferred;

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4° To be able to enter the Stadium for the Tournament, the Bearer of the e-Ticket (whether it is the Individual Purchaser or the Beneficiary), must have in his/her possession the print-out of his/her e-Ticket, and go to one of the entrances to the

Stadium that are equipped with tripod turnstiles. The e-Ticket is scanned there and a pass-out ticket is given to its Holder. ›› When the Holder of the e-Ticket leaves that space, s/he must present the pass-out ticket and a form of identification, so that it can be checked that s/he really is the purchaser or the Beneficiary of the e-Ticket. If s/he does not have a form of identification, s/he will be refused access to the Stadium. 6.2.2. Conditions of use of M-Tickets 1. M-Tickets are valid only for the date registered in the associated barcode. They may not be exchanged or refunded. 2. To gain access to the Stadium during the Tournament, Private Purchasers or M-Ticket Holders must be in possession of a

working mobile smartphone terminal to which the mobile application for Roland-Garros spectators (the "Spectator

Application") has been downloaded, enabling the M-Ticket to be registered. The Individual purchaseror Beneficiary must

display the barcode of the M-Ticket on the terminal screen and scan in the barcode using one of the tripods located at the Stadium entrances. ›› Once the barcode has been scanned, a pass is issued to the Individual purchaseror Beneficiary of the

M-Ticket. This pass must be presented together with Proof of Identity in order to verify that the M-Ticket Holder is indeed the authorised Purchaser or Beneficiary. If no Proof of Identity is presented, access to the Stadium will be refused.

3. The FFT accepts no responsibility in the event of loss or theft of the mobile terminal on which the M-Ticket has been

registered. Further, the FFT accepts no responsibility for inability to read the barcode of the M-Ticket arising from a failure of the mobile terminal or of the peripherals and/or functions of the mobile terminal (in particular, but not limited to, battery failure or insufficient charge, poor functioning or technical failure of the terminal, settings errors on the terminal, inability to recover the M-Ticket, absence of a Wi-Fi signal or of the mobile operator network, etc.).

6.2.3. Verification of E-tickets and M-Tickets/Leaving the Stadium 1° Once inside the Stadium, the Bearer must keep the E-ticket or the M-Ticket at all times, as E-tickets or M-Tickets must be

shown along with the print-out upon request at any ticket inspections within the Stadium and are also scanned when the bearer leaves the Stadium;

2° Once you leave the Stadium, you cannot re-enter. As an exception to the above, spectators in possession of a print-out

which states "Rain" which are given out during persistent inclement weather can leave and then re-enter the Stadium using the print-out and their ticket.

6.3. Shared provisions 6.3.1. Illegal sale and offer for sale of TICKETS

Save for any exceptional stipulation explicitly specified by the FFT, selling or transferring, or offering to sell or transfer, one or

more Tickets (for instance, on internet auction sites) is prohibited and lays the offender open to one or more of the penalties

specified in Article 14, below, and without prejudice to any civil or criminal charge. FFT Licensees and clubs that are affiliated

with the FFT may also, as appropriate, be subject to disciplinary sanctions in the scope of the FFT's rules.

6.3.2. Ticket resale service 6.3.2.1. As an exception to the measures set out in Article 6.3.1., and in accordance with the conditions stipulated in the present

rules and any other rules that might subsequently be issued by the FFT with regard to resale of TICKETS, starting from the official opening day of the Tournament, any Individual Purchaser, any Entity Purchaser consisting of a Works Council as stipulated in Article L. 2323-1 et seq. of the French Employment Code, and any tennis leagues, departmental committees and clubs affiliated with the FFT, may offer for sale the TICKETS they have purchased (ticket-only, Ground Passes or with Premium Packages) via the ticket resale service operated by the FFT and accessible from the website (the "Ticket Resale Service"). Only the Individual purchaser and entities mentioned above may offer for sale TICKETS legitimately purchased by them, but no one else, and in particular the Beneficiaries of TICKETS. ›› TICKET SALES are authorised only via the Ticket Resale Service.

›› The TICKET sales price corresponds to the price in force as of 13 April 2016 (price higher than the TICKET purchase price)

for tickets of equivalent category sold directly by the FFT via the Resale Service. 6.3.2.2. It should be noted that for TICKETS purchased on a ticket-only basis (i.e. without any associated services), either

individually or in sets (as part of a Ground Pass), only the TICKETS themselves may be sold, excluding any options (catering) ordered in addition to the TICKET via the Spectator Application. ›› For TICKETS purchased in sets as part of a Ground Pass,

since each individual ticket has a face value, it may be sold separately from the other TICKETS under the conditions set out in Article 6.3.2.1. ›› For TICKETS forming part of Premium Packages, the associated services cannot be separated, and such

TICKETS may thus not be sold on a ticket-only basis (i.e. without the associated services): all Premium Packages must be sold as a full package (ticket + services) at their nominal purchase price. It should be noted that TICKETS purchased on a ticket-only basis (i.e. without any associated services), either individually or in sets (as part of a Ground Pass), may be sold up to 4 PM on their day of validity. Premium Packages may be sold up to midnight of the day before the date of validity of the offer. 6.3.2.3. The initial purchaser (i.e. individual purchaser or entity purchaser, strictly as described above) may claim from the FFT

a refund of the price of the TICKET or TICKETS purchased provided that the TICKET(S) can be re-allocated to another party

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acquiring them via the Ticket Resale Service. In this event, the TICKET sold to the initial purchaser will be cancelled and a new ticket printed out in the name of the new purchaser in accordance with the conditions in force. The initial purchaser will receive a refund for the cancelled TICKET(S) (based on the purchase price) minus any handling fees, which shall remain irrevocably the property of the FFT. Refunds will be made after the Tournament, on a date and according to the procedures to be announced subsequently by the FFT on its website. Purchasers are informed that last-minute tickets and tickets printed out in place of cancelled tickets may be sold by the Ticket Resale Service.

6.3.3. Promotional and/or commercial activities

It is strictly prohibited to use any TICKET as a medium for promotional and/or commercial activities, such as (but not restricted

to) (i) a prize for any competition, contest, lotterie, in-house motivation operations and any similar activities, (ii) as an element

of any travel offer, and/or (iii) as an element of any public relations service. Any infringement of this condition observed by

the FFT will lay the offender open to one or more of the penalties specified in Article 14, below, and without prejudice to any

civil or criminal charge. 6.3.4. Security checks

Spectators are hereby informed that in view of current circumstances, exceptional security measures may be implemented by

the FFT, and that this may result in lengthening of waiting times for entry to the Stadium. TICKET holders are consequently

urged to make their way to the Stadium in good time.

Spectators should regularly check the website www.rolandgarros.com as well as the internal stadium regulations in order to

fully prepare their visit to the Stadium.

ARTICLE 7 – CANCELLATION / FORCE MAJEURE / PROGRAMME

(The conditions that apply to TICKETS purchased under contracts with the major or accessory major or secondary purpose the sale or provision of TICKETS for access to the Tournament [with the exception of contracts entered into with the leagues, departmental committees and tennis clubs], shall not be governed by and/or are exceptions to the provisions of this Article 7)

7.1. ›› If the Tournament's matches should be interrupted and/or postponed due to bad weather, PURCHASERS of TICKETS -

except for those TICKETS purchased for the Kid's Day ("la Journée Les Enfants de Roland-Garros”) and TICKETS associated with

public relations services, in particular the “loge” tickets purchased by legal entities – will be eligible to be reimbursed for their

TICKETS, in the following way:

Time of the scheduled matches (all categories of competition) less than or equal to fifty-nine (59) minutes:

Full reimbursement (except for processing charges),

Time of the scheduled matches (all categories of competition) of between one (1) hour and one hour fifty-nine minutes (1

hr 59 min.):

50% reimbursement (except for processing charges), Time of the scheduled matches (all categories of competition) greater than or equal to two (2) hours:

No reimbursement.

It is noted that the time of the matches will be assessed in relation to the playing time on the Main Court (Philippe-Chatrier,

Suzanne-Lenglen or Court no. 1) to which the Purchaser or Beneficiary of the TICKET will have access. As for the outside

courts,and subject to the stipulations of article 9 for tickets ordered for matches played on the court no.1 for the 23 and 24

May 2016, the time of the matches will be assessed in relation to the longest playing time recorded on any one of the outside

courts. It is also specified that, both for the Main Courts and the outside courts, the times displayed on the match sheets drawn

up by the chair umpires will count as valid. To obtain this reimbursement, the Individual Purchaser must return his/her

Physical Ticket or the print-out of his/her e-Ticket along with the pass-out ticket given at the Stadium entry, depending on the

type of ticket. The Individual Purchaser must send these documents to the FFT in perfect condition (not scratched, damaged,

with parts erased or changed) by 18 June 2016 (the postmark being taken as proof), along with a photocopy of his/her identity

card and details of a bank account in his/her name. 7.2. Special conditions applicable to the “Men’s Singles” final

If the the “Men’s Singles” final should be interrupted and/or postponed due to bad weather: 1° The Physical Ticket (whether it is printed on paper or in the badge format) remains valid; the Bearer of the Physical Ticket has the option of going back to the Stadium on Monday 6 June 2016 (or at any other date determined by the FFT), with his/her Physical Ticket, and carrying out the administrative procedures set forth in Articles 6.1.1 or 6.1.2, depending on the conditions; if the Bearer of a Physical Ticket is not able to attend the final on Monday 6 June 2016 (or on any other date determined by the FFT), the Individual Purchaser (and no other person whatsoever) has the option:

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a) of transferring the ticket (relevant only for Physical Tickets printed in the badge format) to a new Beneficiary, in accordance with the procedure set forth in Article 6.1.2 above;

b) or of reselling the Physical Ticket on the Ticket Resale Service, in accordance with the procedure set forth in Article

6.3.2 above; c) or of having the Physical Ticket reimbursed under the conditions set forth at Article 7.1 above.

2° The E-ticket and the M-Ticket remain valid; the Bearer of the E-ticket or of the M-Ticket may return to the Stadium on

Monday 6 June 2016 (or at any other date specified by the FFT) with their ticket and fulfil the procedures set out in Article 6.2.1. (Points 2° and 4°) in the case of an E-ticket, or in Article 6.2.2. (in the case of an M-Ticket); if the Bearer of the E-ticket or M-Ticket cannot attend the final on Monday 6 June 2016 (or at any other date specified by the FFT), the Individual Purchaser of the E-ticket or of the M-Ticket (and that person alone) has the following possibilities:

a) either to transfer the ticket to a new Beneficiary, in accordance with the procedure set out in Article 6.2.1., Point 3°

above (in the case of an E-ticket), or in accordance with the information which will be published by the FFT on the website (in the case of an M-Ticket),

b) to offer the ticket for re-sale via the Ticket Resale Service, in accordance with the procedure set out in Article 6.3.2.

above, c) or to accept a refund of the ticket price based on the conditions set out in Article 7.1. above.

7.3. ›› The FFT will not be held liable in any circumstances in which the performance of its obligations maybe affected by an

event outside its control. 7.4. ›› The match schedule is forecast and is provided only for indication purposes. The changes that may be made to it will not

in any circumstances be grounds for the exchange or reimbursement of the TICKETS, or to any compensation. ARTICLE 8 – EVENING VISITORS OPERATION

8.1. Principle ›› In connection with the “Operation,” on the Site, for each of the days of Sunday 22 May to Monday 30 May 2016

inclusive, and solely for individuals, the FFT is marketing seats at a special rate (Evening Visitors Tickets) depending on the

seats freed up by spectators who have left the Stadium.

Evening visitors TICKETS which, for the days concerned, permit the purchase of a ticket providing access to one of the main

courts (Philippe-Chatrier, Suzanne-Lenglen or Court no. 1) of the stadium, as well as access to the outside courts nos. 2 to 18

(for the days from 23 to 28 May 2016) and nos. 1 to 18 (only for the 29 and 30 May 2016), starting at 5 p.m. until the end of

the competitions. The ordering and use of the TICKETS for the Operation comply with the conditions below, which, as the case may be and as

necessary, form exceptions to the provisions of Articles 3, 4, 5, 6 and 7 of these General Terms and Conditions of Sale.

8.2. Conditions pertaining to the ordering of TICKETS ›› Tickets are on sale every day during the Sales Period, from 5 pm

and until that day’s stock of tickets runs out. ›› Tickets put on sale every day during the Sales Period are valid exclusively for

the Tournament day immediately after the order (for example: a ticket ordered on 25 May 2016 at 11 pm or on 26 May 2016

at 12.30 am will enable access to the Stadium for the Tournament day taking place on 26 May 2016). ›› Orders for Evening

Visitor Tickets are carried out directly and exclusively on the Website. One ticket order per purchaser per day is allowed during

the Sales Period, with a maximum of two (2) tickets per order. ››

Tickets can be ordered in the name of the purchaser and/or in the name of one (or several) Beneficiary(-ies). Where necessary,

the purchaser must enter the first and last name(s) of the Beneficiary(-ies) when ordering. Payment for orders can only be

made on-line by credit/debit card.

8.3. Taking Receipt of TICKETS

›› When Evening visitors TICKETS are ordered, the tickets issued will be e-Tickets. The purchaser must download those e-

Tickets via his/her personal account. Where the e-Ticket is issued in the name of the purchaser, it must be printed under the

conditions of Article 6.2.1 above. Where the e-Ticket is issued in the name of a Beneficiary, the purchaser is able to send either

the e-Ticket by email (to be printed by the Beneficiary) or the already printed e-Ticket itself. 8.4. Conditions of use of TICKETS

›› Apart from the case described in Article 8.3 above, Evening visitors TICKETS may not be transferred, either at no cost or for

a charge. These tickets cannot, therefore, be transferred as per Article 6.2, or sold in the Ticket Resale Service.

8.5. Conditions of access to the Stadium

The Evening visitors TICKETS enables its Bearer (whether it is the purchaser or the Beneficiary) either to go directly only to

the outside courts nos. 2 to 18 (for the days from 22 to 28 May 2016) or nos. 1 to 18 (only for the day of 29 May 2016 and 30

May 2016), or to purchase a ticket allowing access to one of the main court (Philippe-Chatrier, Suzanne-Lenglen and Court no.

1) only while tickets and seats are available. Access to the outside courts

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To enter the Stadium and go to one of the outside courts, the Bearer of an Evening visitors TICKETS must join the queue at the

Gate-B (which may only be accessed from 3 p.m. onwards), holding a print-out of his/her Evening visitors TICKETS; the print-

out will be scanned in the queue and a pass-out ticket given to its Bearer. The Bearer must then present the pass-out ticket

given to him/her along with a form of identification in his/her name. NOTE: ACCESS TO THE STADIUM’S OUTSIDE COURTS

USING AN EVENING VISITORS TICKET IS POSSIBLE ONLY AFTER 5 P.M.

Access to the main courts To take advantage of the purchase option offered to him/her and to go to one of the outside courts, the Bearer of an Evening

visitors TICKETS must join the queue at the Gate-B- (which may only be accessed from 3 p.m. onwards), holding a print-out of

his/her Evening visitors TICKET; the print-out will be scanned in the queue and a pass-out ticket given to its Bearer. The Bearer

of an Evening visitors TICKET must then present the pass-out ticket given to him/her when the print-out of his/her Evening

visitors TICKET was scanned, to the official at the Gate-B- (which may only be accessed from 5 p.m. onwards). ›› Subject to

availability of seats on the main court wished for, the Evening visitors TICKET shall be cancelled and the pass-out ticket kept

by the official. A print-out of the Physical Ticket in the Bearer’s name will be given in return for payment of the difference

between the price of the Evening visitors TICKET and the price of the new ticket. ›› If no seats are available on the main court

wished for, the Bearer of Evening visitors TICKET may apply to purchase a Physical Ticket according to the procedure

described above for any other main court, or keep his/her Evening visitors TICKET to go to the outside courts. ›› If no seats

are available on any of the main courts, the Bearer of the Evening visitors TICKET will be able to go only to the Stadium’s

outside courts. ›› In any case, the Bearer acknowledges that the option of purchasing tickets that provide access to the main

court depends on the number of seats that have been freed up on these courts. The Bearer therefore explicitly waives any

recourse against the FFT in the event that he is not able to take advantage of this option due to the lack, partial or total, or seats

on the main courts. ›› To be able to enter the Stadium and, if possible, go to one of the main courts, the Bearer of a Physical

Ticket purchased by giving back the pass-out ticket issued after scanning of the print-out of his/her Evening visitors TICKET,

must scan the Physical Ticket at one of the tripod turnstiles located at the Gate B. NOTE: ACCESS TO THE STADIUM’S MAIN

COURTS USING AN Evening visitors TICKET IS POSSIBLE ONLY FROM 5 P.M. ONWARDS.

NOTE: THE LATER THE BEARERS OF EVENING VISITORS TICKET ARRIVE AT THE STADIUM, THE LESS TIME THEY WILL

HAVE TO ATTEND THE GAMES SCHEDULED ON THE MAIN COURTS. The FFT urges bearers of Evening visitors TICKETS, on

the day they come to the Stadium, to check the progress of the games scheduled on the main courts, so that they can make

appropriate arrangements. In any case, no complaint will be accepted with regard to the viewing time of the games on

the main courts, and the TICKETS that provide access to these courts will not be reimbursed on such grounds.

8.6. Cancellation ›› If the Tournament should be cancelled entirely or partially and/or if the matches should be interrupted

or postponed for a reason beyond the control of the FFT (e.g., due to bad weather) or for reasons of security Evening visitors

TICKETS, and the Physical Tickets purchased in exchange for giving up the pass-out ticket printed after scanning of the print-

out of the Evening visitors TICKET, shall not be eligible for any reimbursement or exchange.

ARTICLE 9 - PURCHASING TICKETS ON MATCH DAYS (MONDAY 23 AND TUESDAY 24 MAY 2016)

9.1. Principle ›› All persons purchasing or receiving as a beneficiary a TICKET providing access to the Stadium for the days

Monday 23 and Tuesday 24 May 2016 (excluding tickets for the No. 1 court, tickets for the Suzanne-Lenglen court for

Monday 23 May 2016, tickets sold as part of the Evening Visitors operation, and tickets ordered by Entity Purchasers)

shall be offered one or more of the following options enabling them to purchase one or more additional tickets for matches on

the No. 1 court ("Match Ticket/s"), at the current full price and depending on the number of tickets available, on one or both

of the above-mentioned days, subject to the following conditions: Option 1 (valid until the day of Monday 23 May 2016): the ticket holder may order one (1) Match Ticket valid for the first

two (2) matches on No. 1 court on Monday 23 May 2016,

Option 2 (valid until the day of Monday 23 May 2016): the ticket holder may order one (1) Match Ticket valid for matches

on No. 1 court on Monday 23 May 2016 other than the first two matches,

Option 3 (valid until the day of Tuesday 24 May 2016): the ticket holder may order one (1) Match Ticket valid for the first

two (2) matches on No. 1 court on Tuesday 24 May 2016, Option 4 (valid until the day of Tuesday 24 May 2016): the ticket holder may order one (1) Match Ticket valid for matches

on No. 1 court on Tuesday 24 May 2016 other than the first two matches.

Applications for and use of Match Tickets must be in compliance with the following conditions, which, where necessary, shall

be exempt from the measures set out in Articles 3, 4, 5, 6 and 7 of the present general sales conditions.

9.2. Conditions governing Match -Ticket Applications ›› Depending on the option selected, applications for Match Tickets

for the day of Monday 23 May 2016 may be made on Sunday 22 May 2016 and, if necessary, on Monday 23 May 2016, until the

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quotas of available tickets have been used up. The same conditions apply to applications for Match Tickets for the day of

Tuesday 24 May 2016. Match Ticket applications are handled on a first-come first-served basis. ›› Application for Match Tickets

may be made in only two ways: either directly on the website or via the Spectator Application. ›› The number of Match Tickets

that may be applied for by a single person for the day of Monday 23 May 2016 and/or the day of Tuesday 24 May 2016, as the

case may be, may not in any event exceed the total number of tickets carrying the option of purchasing Match Tickets initially

applied for by that person or of which he or she is a beneficiary for each of the days in question. ›› Application for Match Tickets

may only be made in the name of the initial purchaser of the ticket(s) allowing the optional purchase of Match Tickets, or in

the name of a beneficiary designated by the initial purchaser. ›› Payment for successful applications may only be made by

online credit/debit card payment.

9.3. Obtaining Match Tickets ›› The conditions concerning the media on which Match Tickets (e-Tickets or M-tickets) are to

be issued will be specified at a later by the FFT via the website and/or the Spectator Application.

9.4. Conditions of use of Match Tickets ›› Match Tickets may not be sold or transferred, whether against payment or free of

charge. Consequently, these tickets may neither be transferred under the terms of Article 6.2. nor sold by the Ticket Resale

Office. ›› Seating is not numbered in the area of No. 1 court reserved for Match Tickets. 9.5. Cancellation›› In the event of partial or complete cancellation of the Tournament and/or in the event of interruption or

postponement of matches played on No. 1 court for any reason outside the control of the FFT (in particular due to weather

conditions) or for security reasons, Match Ticket holders will not be entitled to refunds or exchange of their tickets.

ARTICLE 10 – PERSON WITH REDUCED MOBILITY / CHILDREN UNDER SIX YEARS OF AGE

10.1. People with reduced mobility ›› Holders of a disabled badge stating 80% and over who require a wheelchair, as well

as holders of a priority or disabled badge which states "requires accompanying person" or "blind" have specific ticketing.

First of all, any people falling under the above categories should create a ticketing account if they do not already have one.

By 1st march 2016 at the latest, proof of invalidity and the log-in name of the ticketing account need to be sent by email to the

following address: clients@fft.fr. The ticketing account will then be either identified or activated after reception and

verification of the documents.

From 16 march 2016, orders on line via the Website will be open to people with reduced mobility, on the basis of "first come,

first served". Prices are the same as for Category 1 tickets on the court selected. The maximum numbers of tickets are the same

as those set out in Article 3.5.2. Any person of reduced mobility has the possibility of coming to the Stadium with an accompanying person (no more than one

accompanying person per reduced mobility ticket purchased). To take advantage of this, the purchaser should order an extra

ticket for the accompanying person at the same time as purchasing their own reduced mobility ticket. The conditions for orders

for accompanying people are identical to those which apply to those with reduced mobility.

10.2. Children of under six (6) years of age ›› Access to the Stadium is free of charge for children less than six (6) years of

age accompanied by a person with a TICKET, upon presentation of a form of identification and subject to the following. Only

one child per person holding a TICKET may take advantage of the free access to the Stadium and the competition courts. Since

accompanied children under six are not allocated a seat, they must, without exception, be seated on the knees of the person

accompanying them. The child will be given a bracelet before s/he goes into the Stadium.

ARTICLE 11 – IMAGE RIGHTS

All TICKET holders (whether adults or minors) are informed that they may be photographed and/or filmed by FFT teams or

by any third parties authorised by the FFT, and by media operators (television teams, photographers, newspaper and Internet

journalists, etc.). Consequently, the TICKET holder freely and expressly consents to (i) recording of his or her image by any

media, and (ii) use of his or her image by any media (press, posters, prospectuses, digital, analogue, etc., without limitation on

quantity), and for all broadcasting media (television, cinema, exhibitions, websites, social networks, etc.), by the FFT (and by

any parties authorised by the latter), by the media operators and by the official partners/suppliers of the Tournament and of

the FFT, for the purposes of promotion and/or representation of the Tournament, of the Stadium, of the FFT, and of the quality

of official partners/suppliers, and in televised retransmission of the Tournament. This authorisation covers worldwide use

and shall remain valid for the entire legal duration of copyright protection for the media indicated above. The TICKET

PURCHASER warrants to the FFT that he or she has informed the Beneficiary or Beneficiaries, or the legal guardians of minor

Beneficiaries, of the terms of the present Article, and that he or she has obtained their consent thereto.

ARTICLE 12– BETTING

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No Individual Purchaser or Beneficiary of a TICKET shall be permitted to make any bets to do with the Tournament within the

Stadium. This ban on betting includes direct betting and betting using an intermediary; it covers all processes whatsoever

(including use of a public on-line communication system); and includes betting of all kinds whatsoever (including private bets

among individuals). This measure is taken on the grounds of sports ethics in the interest of preserving the integrity of tennis

competitions. If this prohibition is violated, the FFT shall be entitled to take all measures, up to expulsion from the Stadium of

the person concerned. ARTICLE 13 – DATA AND INFORMATION PERTAINING TO THE MATCHES

The FFT is the official organiser of Roland-Garros. In this capacity, in accordance with the provisions of Article L.333-1 of the

Sports Code, it holds all the operating rights associated with it and in particular all the intangible items produced during or

arising out of the playing of the matches of the Tournament. ›› As a consequence of the foregoing, it shall be formally prohibited

for any holder of a TICKET who is attending any of the matches of the Tournament or present in the Stadium, to gather, store,

distribute, provide, public, issue and/or make available to any person or institution whatsoever, by any process whatsoever,

and from any location of the Stadium whatsoever, whether at no charge or for a fee, any datum, statistic, item of information

or fact pertaining to the progression of any match during the Tournament (particularly, but not restrictively, relating to the

score directly point by point, match statistics, of a set or of games, notice given to a player by a chair umpire, a judging error, a

call by a player to the medic, injury, abandonment by a player, etc.) of which he/she may become aware. ›› If the prohibition

set forth in this Article is breached, the offender opens himself to one or more of the penalties specified in Article 14, below,

action against him/her. ARTICLE 14 – SOUND AND VISUAL RECORDINGS

It is strictly prohibited to disseminate and/or make available to the public, in real time or after the matter, in whole or in part,

whether at no cost or for a charge, any sound recording and/or any moving image captured by any means in the interior of the

Stadium, for any type of public access, regardless of the mode of dissemination (internet, radio, television, mobile telephones,

data storage accessories or any other media currently in existence and/or yet to be invented), without the prior explicit

authorisation of the FFT.

›› This prohibition targets especially, but is not limited to, any dissemination and/or any making available and/or any

incorporation of moving images and/or sound recordings captured in the interior of the Stadium, on sites or on-line

community file-sharing platforms, in any digital published media (webzines, and so on), and in any visual and/or sound work

or production (films, documentaries, drawings, photographs, etc.).

›› If the prohibition set forth in this Article 13 is breached, the offender opens himself to one or more of the penalties specified

in Article 14, below, without prejudice of any other action.

ARTICLE 15 – NON-ADHERENCE TO THE GENERAL TERMS AND CONDITIONS OF SALE

Without prejudice to any other action, the breach by the Purchaser and/or the Beneficiary of a Ticket of any of the provisions

of the General Terms and Conditions of Sale, will lay the offender open to one and/or other of the following penalties:

15.1. Cancellation of the order ›› Any breach or violation by the Purchaser and/or the Beneficiary of a Ticket of any of the

provisions of the General Terms and Conditions of Sale, if the FFT so sees fit, may result in the immediate and automatic

cancellation of his/her order, without any administrative measures. In such a case, the Purchaser shall not be able to collect

the Ticket(s) arising out of such order (which will then be put back on sale by the FFT) and/or will be refused entry to the

interior of the Stadium.

15.2. Cancellation of the sale ›› Any breach or violation by the Purchaser or the Beneficiary of a Ticket of any of the provisons

of the General Terms and Conditions of Sale, if the FFT so sees fit, may result in the immediate and automatic cancellation of

the sale, without any administrative measures. In such a case, the Ticket(s) will be cancelled and the Purchaser or the

Beneficiary will be refused entry to the interior of the Stadium, subject to any legal action for liability. 15.3. Expulsion from the interior of the Stadium ›› Any breach or violation by the Individual Purchaser or the Beneficiary

of a Ticket of any of the provisions of the General Terms and Conditions of Sale and/or of the Rules of Procedure, in the context

of that person’s presence within the Stadium, shall cause that person to be expelled outside the Stadium.

15.4. Exclusion Lists ›› Any violation of any of the stipulations in these general terms and conditions, and furthermore any

fraud or attempted fraud which is noted by the FFT (in particular but not exclusively one same PURCHASER ordering TICKETS

by providing different credit/debit cards in order to obtain a quota of TICKETS above the limits, or selling or attempting to re-

sell one or more TICKET(S) in particular on bidding or re-sale websites etc.), will cause the FFT, if they deem it necessary (in

particular based on the seriousness of the infraction that has been recorded), to place the PURCHASER or the identified

Beneficiary on a specific exclusion list ("Exclusion List No.1") banning them from any opportunity of ordering TICKETS for

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the current Tournament or subsequent French Opens for as long as they feature on this list, and also for any other event

organised by the FFT. ›› Any PURCHASER or Beneficiary of a TICKET which provides access to the Tournament should also

note that the FFT is liable to place on a second specific exclusion list ("Exclusion List No.2") any person who is the subject of

a competition and/or stadium ban handed down (i) by the FFT’s disciplinary committee or (ii) by international tennis

governing bodies (ITF, ATP, WTA, etc.). Any person on Exclusion List No.2 will be banned from entering the Stadium during

the Tournament and any subsequent French Opens for as long as they feature on this list, and also for any other event organised

by the FFT. Any person on Exclusion List No.2 will also be refused any document (ticket, accreditation, etc.) entitling them to

access to the interior of Stadium during the Tournament and any subsequent French Opens for as long as they feature on this

list, and also from obtaining documents to any other event organised by the FFT. Any document (ticket, accreditation, etc.)

which entitles the bearer to access to the interior of Stadium or to the site of any other event organised by the FFT which the

person may be in possession of at the time or after their inclusion on Exclusion List No.2 will be cancelled. ›› The conditions

regarding personal data appearing on Exclusion List No.1 and Exclusion List No.2 are set out in Article 16.4. below.

15.5.›› The fact that the FFT does not take advantage of the breach by the Purchaser or the beneficiary of any of the stipulations

of the GTCS shall not be interpreted as being a waiver by the FFT of its right to take advantage of such breach at a later time.

ARTICLE 16 – PERSONAL PARTICULARS

16.1.›› The personal data of the Individual Purchaser gathered at the time of his/her order are processed by computer. These

data may be used by the FFT for management purposes. They are not sent to the FFT’s commercial partners. 16.2.›› The banking data provided by the Individual Purchaser, in the case of payment for an order by credit card, are stored

in the FFT’s systems provider authorised for that purpose, and will be subject to special security measures. In accordance with

the recommendations of the French privacy watchdog, the “CNIL” (“Commission Nationale de l’Informatique et des Libertés”),

these data are not used and kept except for the purposes of and the term of the transaction, and will be erased for good once

payment is complete. 16.3.›› The email address provided by the Individual Purchaser when s/he ordered one or more Ticket(s) may be used for

sending information emails pertinent to the processing of that order. ›› It may also be used for the FFT to send advertising,

promotional and/or commercial email messages, subject to the Individual Purchaser approving by checking the appropriate

box on the order form or on his/her personal area within the Site. ›› The FFT reserves the right, except in the case of explicit

notification to the contrary by the Individual Purchaser, to send the Individual Purchaser commercial offers for products

and/or services similar to those ordered. 16.4. ››The personal data of Individual Purchasers who figure on Exclusion List No.1 as stated in Article 15.4. above may

remain there for a maximum time period of three (3) years from the date on which they are added to the aforementioned list,

with the exception of cases of unpaid debts (in this case, the data including the name of the Individual Purchaser is removed

as soon as payment is settled). ››The personal data of Individual Purchasers who figure on Exclusion List No.2 as stated in

Article 15.4. above will remain there for as long as the competition and/or Stadium ban pronounced against them by a

disciplinary body of the FFT or by an international tennis governing body. ›› In accordance with the recommendations of the

CNIL (French Data Protection Committee), Exclusion List No.1 and Exclusion List No.2 include the reasons why each person

has been added to the list; the lists are closed, objective and do not allow for any comments in the text fields. ›› Each of these

Exclusion Lists has been cleared in advance for implementation by the CNIL.

16.5. ›› When paying for their purchases during the Tournament at the various points of sale within the Stadium, spectators

at the Tournament will be invited to have their TICKETS scanned by the sales staff at the points of sale. This process is not

compulsory, and each spectator remains free to accept or to refuse to present their TICKET for scanning at the time of payment

of purchases. ›› Should they accept, the scanning of the TICKET will then collect information related to the purchases made

(time of purchase, products purchased, amount spent), as well as personal data (TICKET number). ›› The information and the

data that are collected are strictly for internal use only by the FFT and will be subject to the strictest security measures. They

will never be passed on to anyone else under any circumstances and will only be kept for a limited period of time. Their purpose

is to enable the FFT to compile more detailed statistics on the spectators coming to Roland-Garros.

16.6.›› Pursuant to the provisions of Articles 39 and 40 of the French data privacy law, the law on information processing and

freedoms, dated 6 January 1978, as amended in 2004, the Individual Purchaser or the Beneficiary has the right to access and,

as appropriate, have corrected or deleted personal details concerning her/him. Each person which is on the Exclusion List No.1

and/or No.2 has only a right of access and modification for their personal details concerning her/him. This right may be

exercised by applying to CORRESPONDANT INFORMATIQUE ET LIBERTÉS DE LA FÉDÉRATION FRANÇAISE DE TENNIS

(cilfft@fft.fr). ARTICLE 17 – APPLICABLE LAW / ATTRIBUTION OF JURISDICTION

DJ/IS/2014/852/V.DÉF Page 15 of 15

THE GENERAL TERMS AND CONDITIONS OF SALE ARE SUBJECT TO FRENCH LAW.

ANY DISPUTE PERTAINING TO THEIR BINDING NATURE, THEIR VALIDITY, THEIR INTERPRETATION AND/OR THEIR

PERFORMANCE, AND, MORE GENERALLY ANY DISPUTE IN CONNECTION WITH THE SALE OF TICKETS WILL BE PUT BEFORE

THE FRENCH COURTS.

ARTICLE 18 – HIERARCHY OF THE DOCUMENTS

If there is any contradiction or ambiguity between the GTCS and the Stadium’s Rules of Procedure, the GTCS shall take

precedence over the Stadium’s Rules of Procedure.