thomas sabo retail analysis

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1 Introduction The costume jewellery market is one that stays stable even with an economic crisis. You can count several ranges in this market, from the Fashion jewellery (made from non-precious metals) to silver jewels. Thomas Sabo is one of those operators in this market. An analysis of Thomas Sabo will be making to respond to the demand of the chief executive of Pandora, the first competitor of Thomas Sabo. They want to learn more about this brand because they start to take more and more of the market share. Then this report will be useful to positioned Pandora in the future. This analysis provide information about the market, the brand, their strategy, their challenges, competitors, all Pandora have to know to position itself on the market. Title : Thomas Sabo Source : http://guymosel.files.wordpress.com/2013/02/thomas-sabo.jpg First of all Thomas Sabo was created in 1984 by the great Thomas Sabo, Austrian and passionate of jewellery. He decided to open his own company in the historic city of Laufan Der Pegnitz in Bavaria (Germany) 1 and give to his brand his name. His aim was to create top of the range silver jewellery with a special design. One of the strengths of Thomas Sabo brand is the variety of the collections (two per annum presented on the same time as Fashion week); you can customize your bracelet or your necklace. The jewellery is flexible and can be used to adapt to all your outfits with or without colors and as well bright or mat. 1 http://www.marieclaire.fr/,thomas-sabo,20363,35256.asp

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1

Introduction

The costume jewellery market is one that stays stable even with an economic

crisis. You can count several ranges in this market, from the Fashion

jewellery (made from non-precious metals) to silver jewels. Thomas Sabo is

one of those operators in this market. An analysis of Thomas Sabo will be

making to respond to the demand of the chief executive of Pandora, the first

competitor of Thomas Sabo. They want

to learn more about this brand because

they start to take more and more of the

market share. Then this report will be

useful to positioned Pandora in the

future. This analysis provide

information about the market, the

brand, their strategy, their challenges,

competitors, all Pandora have to know

to position itself on the market.

Title : Thomas Sabo

Source : http://guymosel.files.wordpress.com/2013/02/thomas-sabo.jpg

First of all Thomas Sabo was created in 1984 by the great Thomas Sabo,

Austrian and passionate of jewellery. He decided to open his own company in

the historic city of Laufan Der Pegnitz in Bavaria (Germany)1 and give to his

brand his name. His aim was to create top of the range silver jewellery with a

special design. One of the strengths of Thomas Sabo brand is the variety of

the collections (two per annum presented on the same time as Fashion

week); you can customize your bracelet or your necklace. The jewellery is

flexible and can be used to adapt to all your outfits with or without colors

and as well bright or mat.

1 http://www.marieclaire.fr/,thomas-sabo,20363,35256.asp

2

Title : Susanne Kölbli²

In 1990, Susanne Kölbli2 joined the company

and became the Creative Director. Together

Thomas Sabo and Susanne started to give a

recognizable image of Thomas Sabo brand3.

In 1998, the first shop opened in Germany and

now there are approximately 120 shops all

around the world.

Nevertheless in this market there are a lot of

competitors so we will see what are the

competitive advantages of Thomas Sabo in order

to resist in the market and take more market

share.

The first part of the report we will examine the environment in which

Thomas Sabo develops as well as provide a corporate analysis. After we will

assess the competition, finish with the retail market strategy and with their

future challenges and positioning.

I) The Marketing environment

1.1 Costume jewellery market

The costume jewellery market represents an excellent section of resistance to

the economic crisis. It is estimated to be a 5% increase each year. The

jewellery market represents 4.1 billion Euros.

According to the files “Opportunities in the UK jewellery market” 4the silver

market peaked in 2011 but silver loses value each year, the ratio with gold is

now 1 for 40.

2 http://newsmag.thomassabo.com/EN-en/company/facts-and-figures/persons-behind-

the-brand/susanne-koelbli/ 3 http://guymosel.files.wordpress.com/2013/02/thomas-sabo.jpg 4http://media.peru.info.pdf

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The costume jewel purchase is a small part of the customer budget and it’s

more impulsive expenditures. Silver is more popular than gold. The costume

jewellery is a superfluous pleasure, which we will not give up to. This market

is very cosmopolitan with a variety of styles, brands and ranges. It’s a stable

market but with a large choice of products, manufacturing style and delivery

channels.

In the costume jewellery market you can find a lot of bottom in the line such

as Claire’s and Moa or a very top of the range (Reminiscence, Thomas Sabo

and Swarovski). The costume jewellery tops of the range are alternative to

the luxury brand of jewellery. According to the market research “Jewels

tree”5 There is a new type of behavior which characterizes luxury jewellery

buying by modest customers; this is called the trading up.

To react to this new behavior some intermediary brands come out likes

Agatha, Eliot Bijoux, Pilgrim, Folli Follie and Borgia.

There is a proliferation of the offer, a multiplication of the brand and a really

quick replacement and always more creativity in this market. If a brand

wants to resist in this market, they have to be really reactive and ingenious.

In this market we can note different delivery channels and the retail outlet

branching out: traditional jewellery, department stores, store chains,

supermarkets, hypermarkets and luxury brands. So then in this market the

positioning is essential.

The market tendency is to branch out with new product like watches or

perfume (diversification on the men jewels market for example who start to

be an important part of the market share), create limited collections to

attract customers with the idea of “we are not a lot to have this product” and

allow to the customer to customize the jewel.

5 http://wyn-agency.herobo.com/ETUDE%20DE%20MARCHE.pdf

4

There is an improvement of the personalization offered by setting up a

customer loyalty management with newsletters, games contests, pictures

and videos.

To differentiate, the brand tries to take part of the responsible citizen, the UK

consumer is becoming more socially conscious and like to know where the

products are coming from.

Passion for fashion among young people and the importance of women that

offers the pleasure of buying costume jewellery is a real asset to the jewellery

market however rising unemployment is a brake increasingly important

because the spending power decreases.

1.2 Porter’s five forces

- The bargaining power of suppliers

The suppliers don’t have much power because now Thomas Sabo is a big

organization, it’s mostly because Thomas Sabo wants a certain quality if the

supplier can give this quality they can negotiate prices because there is not a

lot of suppliers that work correctly and respect Thomas Sabo’s charter.

- The baigaining power of buyers

They don’t have any choice to negotiate the price but there are a lot of

competitors so if they have problems with the brand they will go to another

retailer and tell all their friends comments through social networks. This is

the reason why it’s really important to maintain good relations with our

customers.

- Rivalry between competitors in the market

There are several different competitors, the difference is done with the

creativity of the collection and everybody try to be more exceptional. We will

find several ranges and brands.

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- Threat of new entrants

The costume jewellery is a market high demand so a lot of retailer tries to

entrance in the market because it’s easy, now we can find costume jewellery

in the haircuts, in the ready to wear chains, on supermarkets and a lot in

internet so the company must differentiate.

- Threat of substitue products

Here for Thomas Sabo the substitute product are the bottom of the range

products that are less expensive and copy the concept.

Title: Diagram of the Porter’s 5 forces

Source : Author.

Lot of news entrants,

several retails outlets.

Competitor product

Social network

The bottom of the range product,

copying the concept

Quality respect Price

negotiation

Competitor in the market

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1.3 Technology and E-commerce

Expose to an increase of the jewels in the department stores, ready to

wear chains and fashion designers, internet takes an important place in

this market. Online sales became more and more significant.

The jewels are a perfect product for Internet because of its small size, we

don’t need to test it and the picture shows exactly what the product looks

like.

With Internet we can win over new targets like men who don’t want to

spend time going on all the shop to find the perfect jewel.

The presence of the Internet is inevitable and the presence on the social

networks too. But the jewelers must be careful about the social networks

lots of people give their opinions and comment, it’s really hard to make a

reputation but it’s really easy to destroy it.

With the emergence of the E-commerce, the sales are accelerating

because the supply is more important and easily accessible. Customer

can see a lot of different models at different prices. Comparing became

easier and the competition becomes harder.

Over time, there has been a noticeable shift in consumer behaviour; the

consumer is now keen to differentiate himself/herself and desires a

product that is more personalised. This is why Thomas Sabo has a good

concept for this present-day consumer because you can create your own

jewels, chose the colour, the model and the price. Thomas Sabo wants to

convey an image of luxury brand accessible to everybody, because if you

do not have a lot of money you can start your bracelet with the cheapest

ones and complete it later, tell your family that you want “charms” (jewels

that you can add in your bracelet) for Christmas or for your birthday. And

after few years you can have the perfect bracelet or more charms than

you need and change everyday the aspect of your bracelet.

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II) Corporate analysis

2.1 Corporate Identity

Thomas Sabo the German brand start in 1984 is now a lifestyle brand with a

lot of creative jewels, this brand is really appriciate by the Star who buy it

and wear it as Snop Dogg, Nicky Hilton, Beth Ditto, Robbie William and

Monica cruz.

The master mind in the organisation are Thomas Sabo himself (picture) and

Susanne Kölbli his creative director who work together to do the best to win

always more market share, be creative and dynamic. The brand offer 4

different lignes6:

- Thomas Sabo Sterling Silver

- Thomas Sabo Charm Club

- Thomas Sabo Watches

- Thomas Sabo Beauty

Title: Thomas Sabo Watches and Perfume

Sources : Google images

6 http://www.thomassabo.com/FR-fr/

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The sector who represent the majority of the revenue is Thomas Sabo Charm

Club, this is also the principal activity of Thomas Sabo, the other lignes are

more diversification. The direct sale is the bigest part of the retail. They

would like to associate fashion jewellery with luxe7.

All the lignes are harmonised on this way we can wear it gather together.

There lignes be very well in all occasion with so much originality. Thomas

Sabo and his team want to find the optimal quality. We can find their

collection in more than 200 retail outlet and they have more than 2000

official partners on the five continents.

The corporate policy is to became leader on the market, they adopt a creative

policy and reactive with a strong creation, they would like to answer as

better as they can to the demand and for long time. Their goal are create new

universes to answer to the needs of customize our products and the

internationalisation8.

For the coporate culture what is really important is the interest for the

others culture in the world including their own lifestyle to take inspiration.

Thomas Sabo loves travel all over the world, before have his hown conpany

he was a globetrotter. The second point is base on the following of fashion

industry to work with fashion industry, this is more the part for Susanne

Kölbli.

2.2 Parent company

Thomas Sabo doesn’t have any parent company they are alone but they work

with a lot of wholesaler so they have to find wholesaler who reprensent their

quality, their dynamism. They work together to became more international

7 http://ezinearticles.com/?Costume-Jewellery-and-Fashion-Accessories:-Industry-Report-

2011&id=5713732 8 http://newsmag.thomassabo.com/FR-fr/company/collections/

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and best know. Thomas sabo chose to adopt a multi channel distribution

but always selective because they take care of their image.

2.3 SWOT

Title : SWOT analysis of Thomas Sabo company

Strengths Weakness

Large offer of product

Big experience in the world of

the jewellery because they was

created in 1984

A lot of partnership with

different supplier orstar (muse)

Good reputation

Strong presence on social

networks such as Facebook,

twitter or Pinterest

Wide range of prices so it’s

accessible for different class of

custommer

Growth : +228%

(turnover 25 000 000$ in

internationales sales)

Can reach high prices

Elitist brand

The concentration is

comparitively less in regions

where the GDP is growing so,

Needs to go global

Opportunities Threats

Market in expension in spite of

the economic crisis

Product launch inspired the

world of sport

Travel retail who develop the

brand to the international

market

Competitors :lots of

competition

Counterfeit

The craft brands

Multitude of new entrants who

wants to take market share

Sources : Author

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III) Competition

3.1 Retail’s competitors

There is a lot of different competitors to Thomas Sabo, direct and indirect

one. At the moment there is no great leader on the market it’s why they all

have approxymalty the same size for the two major competitor : Pandora and

Charmed. After this two there is other competitors but with a smaller size

and who have less market share than this three. The competition is always a

profitability because if there is no competitor there is no chalenge and the

customers are not attract by the product, the competitors help, in a

direction, Thomas Sabo be more know, they just have to differenciate

thereself between this large panel of competitors.

The majority of the competitors are like on the market a majority of small

independent retailers: the total stock of jewelry shops is composed of 75% of

multibrand stores, 25% exclusive shop they are all in different categories.

Different categories could be make out in the fashion jewellery9:

- Low price categorie includes ornaments where the price doesn’t exceed

30 dollars, most items are made in China, Afgghanistan and Syria

even if the label is often written “made in italy”. The distribution for

this kind of categories are on the open market, kiosks ans stalls.

- The average price segment is represented by jewellery that generally

costs from 30 to 200 dollars, mostly jewellery of Russian, German,

French or Italian firms as well as some Chinese and Korean

manufacturers. There is more quality and fashion than in the low price

category. The main channels of the implementation of this group are

counter-glass cases sections, boutiques in shopping malls,

departments in department stores, online shops and small specialist

shops.

9 http://ijmafjas.com/industry-facts.html

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- The segment of expensive costume jewellery is presented by items that

generally cost more than 300 dollars. Decorations are from the famous

fashion house like Yves Saint Laurent, Christian Lacroix, Christian

Dior, Valentino and Kenzo. This jewellery is available in prestige shop

and boutiques.

Thomas Sabo is situated on the top of average price but they have to take

care of the two others categories. People who doesn’t have enough money

would be going to the low price category and pepople who have money could

want a more luxury brand. Thomas Sabo has to be very careful with his

prices strategy and does’nt lost his customers. He could give chance to his

competitors to take his market share.

Recently there is the tendency of gradual saturation of the market with

cheap Chinese and South Korean semi-jewellery decorations. At the same

time, consumers demand more quality jewellery. That's why the most

perspective niche for the average price and also for Thomas Sabo.

In conclusion the direct competitors of Thomas Sabo are the jewellery shop

on the street we propose silver jewels with a nice design, the jewellery who

have the same or approximately the same concept as Thomas Sabo like

Pandora or Nomination, Swarovski, Charmed by Argento and Trollbeads and

Links of London (the jewellery and charm bracelet specialist). Or the brand

who propose the same concept but in a cheaper price.

In the other hand the indirect competitors are the jewellery who propose to

customise your own jewel like Thomas Sabo, because they have the same

target (people who wants to have something special, don’t find everywhere).

They work a lot on internet, so on web site we can find a lot of different

brand, who are their direct competitor because it’s easy, in one clic you can

compare, prices, design, quality, service.

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3.2 Retailer’s competitive strength

Thomas Sabo has a lot of competitive strengh because they propose the

perfect answer to the current demand. They have a good average price with

the respect of quality and service to the customer. You can customize your

own jewels but not so much like that it’s easier for us to produce and control

their stocks. They are original, they has got many collection and different

chamrs. With this lot of choice we can find the perfect jewels for women but

also for men. Thomas Sabo doesn’t forget a part of the market.

One of their most important competitive strength is that Thomas Sabo had

choose the travel retail as a main channel, sale in the retail outlet such as

international airport, cruise boat, this is a good way to be know all over the

world and there is not a lot of competitor on this sector.

The conquest of male customers is one of the competition advantages of

Thomas Sabo. Jewelery demand for man is real: it is estimated a market of

150 million euros.

Brands are more likely to launch a line of jewelry male, and whatever their

price positioning.

Thomas Sabo differs again by offering a balance between man and woman.

Nevertheless, the problem remains the distribution channel: the men's

collections have to be sold in the same outlets that line of jewelry for women

at risk of discouraging male customers not wishing to buy accessories in a

concept originally conceived for Women? Where a distribution channel

should they be dedicated? The answer is Internet who represents today an

ideal solution.

They also have strategy who didn’t work but now they have correct it like at

the beginning on internet some parts of countries were excluded from the

scope of delivery.

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Customer loyalty has been a long fall into place. An issue more important

than the consumer of jewelry is very volatile and there is a real potential for

loyalty.

The retailer has identified as competitive threats the rise of conterjects

because that form a parallel market. Firm use the name Thomas Sabo to

sale their own product in a cheaper price, customer could be desapointed to

the quality and give a bad image of the brand.

IV) Retail Market Strategy

4.1 Target audience

The target audience of Thomas Sabo is men and women between 20 and 35

years old. This is the core target, working people, females who are fashion

concious, they are middle class, in white-collar or blue collar jobs such as

chief executive or secretary.

Their shopping behaviour is buying on internet, ability to mix different style,

need to have jewels for all the occasion.

For Thomas sabo the second target is mothers and daughters who want to

live a special shopping experience, th

In a third part they have in target people who want to make a gift like a men

buying for their wives or daughters.

4.2 Company Image

Thomas Sabo want to convey a image of originality, dynamism, international

way of life. They also want to belong to the luxury and high quality product.

They use star to convey their image, Nico Rosberg the Formule 1 driver for

the man and Katty Perry for the woman. This two person represent exactly

the brand, active people, fashion, sporty, international, original.

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This strategy help to convey a certain image of the brand. They also use their

retail outlet to show the luxe of the brand, try to make live a experience to

the customer, like that they can’t forget the brand.

On their web site they use the color like black and white because it’s seems

color of rich brand, of luxury product, also a very clear and easy website.

Compare to their customer they give a image more confidence, the customer

trust on the offer because of what they look like and because of the big

reputation.

4.3 Use of technology

In last few years there is an increase of the E-commerce in the jewellery

market as well as all the industry. Nowadays that represent a real important

part of the selling (25%) . Every company have to take care of manage this

area.

Thomas Sabo have an internet website where you can order charms,

necklace, bracelets, watches and perfum. They also have few web site who

sell their items. The web selling represent a important of Thomas Sabo’s

selling.

However the problem with the e-commerce part is that the number of

competitor grow up every day especially from the luxury brand or the

accessories brand.10

They also use internet has the perfect tools to communicate with their

costummers or their future costumers through the social network, blog,

internet news paper. They can speak about us, promote their events and

their collection11.

10 http://www.abc-luxe.com/article.php?id_rub=2&id_rub_cat=1&id_art=8297 11 http://faulhabercommunications.com/case-studies/thomas-sabo/

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Internet is the indispendable tool to communicate with suppliers, take order,

control the chain of distribution. It is easier and quick, if there is no use of

the technology a company is not productive and can not take market share.

With the expension of the technology it’s find different ways of shopping as

the customer can try the items on internet before buy it with the augmented

reality, Thomas Sabo just have in project to use this kind of technolgy in a

near future.

4.4 Location strategy

The global strategy of Thomas Sabo is to be international, however there is

some country where they have a bigger number of market share, some place

where it’s easier to us to integriate. Thomas Sabo is most represented in

Europe compare to the United States or Asia.

The most difficult country to integriate are asian ones because there is lots

of problem with copyrate.

It exis 200 Thomas Sabo Shop in the world.

The intern market of Thomas Sabo is blend of Germany, Austria and

Switzerland.

Thomas Sabo’s location strategy is devided in diffferent location such as

shop, boutiques, internet shop.

Thomas Sabo is present all over the world in different mode12:

- Boutique of the brand in the capital or principal town in a country

- Shop In Shop or corners : in department store worldwide , upmarket

(for example : Harrods in London, Globus in Switzerland, Printemps in

Paris and South Korea with Hotel Lotte)

12 http://www.moodiereport.com/pdf/tmr_jan_06_13.pdf

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- Travel retail: in the airport, train station or in the plane.

(for example : Zürich Airport Terminal A and inflight with Lufthansa,

Condor or Austrian Airlines )

In this distribution 75% represent multi-brand shops and 25% exclusive

boutiques. The travel retail also represent 15% of the Thomas Sabo’s

selling.13

The travel retail sector is independent distribution channel who sale

products in sales outlets at international airports or on board aircraft of

various international airlines. Linking the brand with travelers is increasing

its popularity internationally.

4.5 Merchandising strategy

Their concept is based on visual merchandising that appeals to the

consumer, where they can find a huge variety of items of very high quality,

attractive in their designs, colours and shapes. Their customer is a

contemporary woman looking for a fashionable accessory, not just jewellery.

Thomas Sabo wants to have attractive shop where all customers can live an

unforgettable experience of buying and not just buy something.

The exceptional ambience and design high-end in the boutiques offer a

shopping experience unforgettable and emotional, with all that entails.

In addition, the shops provide immediate feedback to customers on

collections, which in turn can influence the design of future collections.

This is for the eclusive shop but THOMAS SABO brand is also present in the

spaces "shop in shop" stores in exclusives department store who are busy

and where there is a requirement of absolute quality in an environment of

choice.

13 http://www.abc-luxe.com/article.php?id_rub=2&id_rub_cat=1&id_art=8297

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They now try to oraganize a new concept of merchandising with the self

service shop.

Title: The news self-service sales Thomas Sabo

Specialty shops are supported by a complet partner program with subtle

concepts about the furniture and the layout of the sales floor, a fast delivery

service, a control platform B2B comfortable, not to mention the intense

activities of supervision and advisory assistance provided by the external

service14.

Thomas Sabo works with more than 2000 wholesaller all over the world who

are commit to delivery their product around the world.

14 http://newsmag.thomassabo.com/FR-fr/company/facts-and-figures/sales-

channels/wholesale/

Source : http://www.moodiereport.com/pdf/tmr_jan_06_13.pdf:

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4.6 Pricing strategy

The pricing strategy in Thomas Sabo brand is to find the best price

acceptalbe to the costumer. They have a special position in the market, they

are the lowest price in the luxury industry but they have the higher price in

the medium market. This is the reason why they attract lots of people,

because the middle class can buy this kind of luxury jewel but for a

attractive price for this level.

The price are included between 22€ and 2000€ for a charms, 30€ to 500€ for

a empty bracelet.

This strategy is benefic for their sale because they offer exactly what the

customer desire, a luxury jewels for an accessible price.

Title: BCG matrix

Source: Author

Relative Market share

Mark

et

Gro

wth

Rate

STAR Question Marks

Cash cows Dogs

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4.7 Communication strategy

Thomas Sabo himself, like many creative forces he does not like giving

interviews to journalists, nor does he allow his picture to be taken15.

However this is not the aim of the brand, they use many different means to

communicate with their costumer about their product, the brand, sold, the

new collection. Thomas Sabo had found the perfect mixte to communicate.

They use all the tools they have in hand such as internet, media, star, …

The brand strategy is supported by strong advertising campaigns and public

relations activity. The point of sale is very important – the final look is

crucial.”

First of all they are present in the fashion magazine or professional magazine

with different advertising, something regarding charms or perfumes or

watches, dépending on wich magazine they put their advertising.

Of course they have a web site and they are following in all the social

network such as facebook, twitter, Pinterest. They also use fashion blog to

communicate with their fan and their most loyal customer who wants to

know everything about the news.

Thomas Sabo had also choose a star marketing strategy, they decided to

have some muse for the brand who could represent the image of the brand

in a real person. The most recent one is Katy Perry since january 2011 who

represent the collection “Sterling Silver”16.

The aim is to try to popularize their collection via taking a muse who is

adulated and mediated particulary by the target costumer.

15 http://www.moodiereport.com/pdf/tmr_jan_06_13.pdf 16 http://stiletto-strategies.com/tag/strategie-marketing-thomas-sabo/

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Thomas Sabo communicates with the sponsoring like with the offical

individual sponsor of the pilot Nico Rosberg. This idea is to be seen on the

formula 1 by all the men who for example could later buy a jewels for their

wifes.

Charity events are another way that Thomas Sabo use to communicate, it’s

good for their image and their reputation. They participate to the “House of

children RTL”.

To finish with Thomas Sabo communication as a german company they are

present in the German cinema, to help the creation of movies and

sponsoring the film launch.

Thomas Sabo have a good communication strategy because they became

really knows in the world, the idea their communicate interest people,

customize your jewels, choose your price all message that the customer

wants to hear.

V) The Company in the future

5.1 Strengths and weaknesses

As seen in the SWOT analysis Thomas Sabo have different Strenghts to

developed his brand however they also have few weaknesses but they need to

take care of change this weaknesses in strenghts. They have to conquer

news market to be present everywhere. They have to be careful about they

price strategy because if they became to expensive most of the costumers will

stop to buy their brand.

5.2 Challenges and opportunities

In the future Thomas Sabo have a challenge, continue to open more shop in

the world and develop the self service shop. The desire a bigger expensionto

the USA , Japan and chinese market.

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Their opportunities is to have different range of price and now differente

range of produit. They diversify theirself through new collection of product

such as watches and perfum.

There is a big entrance of the technology in the customer behavior, the

augmented reality start to be the way of shopping in the future. Some jewels

shop began to use the augmented reality to impress their customer because

they can try a jewels when they don’t actually have the jewels in hand17.

One of the big challenge for a company is to win the loyaulty of their

costumer, this is one of the must important challenge for Thomas Sabo in

the future. They start with “Charms Club” who is an opportinuty they have

to win the loyaulty of their costumer.

5.3 Future strategy

The future strategy would be to develop the self-service and augmented

reality system because it’s a news way of sale. Everybody doesn’t have time

to buy gift so that could be a good idea to develop this system.

Propose exclusive collection as Thomas Sabo start to do is a good idea to

stimulate the sales, people want always something news, something that not

everybody will have. They have to work on the impulse buying.

The third point were Thomas Sabo could take care of in the future could be

the planet with a brand eco-friendly. Be careful of where they buy, what they

buy, if the employees are well-treated, well-paid.

That could be also a good idea to communicate with, give a perfect image of

the brand.

The last point of the future strategy will be based on the male market,

nowadays it’s never seen wear to wear for men without accessories, Thomas

Sabo was one of the first to offer accessories for men.

It was a good idea and they won money in being the first on the market.

However they have to continue to propose the best offer now they have more

competitors.

17 http://indiatoday.intoday.in/story/jewellery-e-commerce-virtual-lounge/1/229960.html

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Conclusion

To conclude with this report, Thomas should be for the future using the way

of the self-service and the using of the augmented reality because the

technology selling represent the future, if they are not “In”, they will lost lots

of market share. This king of selling is news and they can surprise the

costumer with this tools.

They also have to work with an eco-friendly system because nowadays

people are really interested by the organic product, product who takes care

of the evironment, where the employees are well treated, etc.

They must continue to have creative idea for the charms, why not more

develop the system of customize and giv more power to the customer. Like

that the customer could practically create his own jewel.

The biggest success of Thomas Sabo this last 2 years was the entrance in the

male market, they to develop again this target because they represent a big

part of the market and in constant evolution. Give the image of rock men

power was totally approriate to the men target costumer. Improve this way

will open more “doors” to Thomas Sabo18.

The success of Thomas Sabo is because of Thomas Sabo himself a traveler

all over the world who take idea from different culture, different country, he

would like to continue in this way of creator so now he says that “they don’t

look after the market now , they do what they want to do “19.

18 http://guymosel.files.wordpress.com/2013/02/thomas-sabo.jpg 19 http://guymosel.files.wordpress.com/2013/02/thomas-sabo.jpg