this resource is made publicly available to anyone seeking ... file1 this resource is made publicly...
TRANSCRIPT
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This resource is made publicly available to anyone seeking to adopt or design safer
and more usable AR solutions. It is provided by the members of the AREA at no
cost to the ecosystem of Augmented Reality technology providers, customers of
AR-enabled solutions and others participating the advancement of AR adoption
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AREA AR Safety Framework Case
Study
The AREA © 2018. All rights reserved.
This is a proprietary report prepared under contract with the AREA.
As part of the AREA’s support of the development of sound information and
best practices for the introduction and adoption of AR, access to and use of
this proprietary report is provided to all members of the enterprise AR
ecosystem. If you wish to make your partners, suppliers and customers
aware of this AREA research report, you may share this resource provided
that this information and the content of the report are not edited.
The entire content of this proprietary report is protected by copyright. No
part of this publication may be reproduced, stored in a retrieval system or
transmitted in any form or by any electronic, mechanical, photocopying and
recording means or otherwise, without the prior written permission of the
AREA.
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AREA AR Safety Framework Case
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TABLE OF CONTENTS
Purpose ...................................................................................................................... 3
Statement of the Challenge ........................................................................................ 4
Case Study of an Aerospace Assembly Use Case ................................................. 4
AR Project Cycle ........................................................................................................ 5
Step 1: Requirements Capture ................................................................................... 6
Step 2: Design & Build - Analyze the Risk & Define Acceptable Safety Factors ...... 10
Step 3: Testing – Define Usability Testing ................................................................ 12
Step 4: Delivery – Document Spec & Training ......................................................... 13
Way Forward ............................................................................................................ 14
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PURPOSE
This document is prepared by The Manufacturing Technology Centre, on behalf of the
AREA, to illustrate the proposed steps of a solution provider when assessing their
solution for safety in a manufacturing assembly process.
This resource is made publicly available to anyone seeking to adopt or design safer
and more usable AR solutions. It is provided by the members of the AREA at no cost
to the ecosystem of Augmented Reality technology providers, customers of AR-
enabled solutions and others participating the advancement of AR adoption.
The steps in this case study make use of the AREA Safety and Human Factors
Assessment Framework Tool and the proposed risk assessment framework in the
AREA report. The AREA Safety and Human Factors Assessment Framework is a
working model made available exclusively to AREA members for assessing AR design
and hardware for safety and usability.
An accompanying AREA member exclusive report provides Best Practices for
Wearable AR Technology Safety and Human Factors Assessment in the Enterprise.
This project and resultant model benefits project managers, solution providers,
developers and safety managers by:
- Encouraging collaboration between risk management and the project team - Offers specific approaches to mitigate risks that, in part due to lack of strong
human factors backgrounds may be introduced when AR is used in the workplace
- Provision of methods and tools for the assessment of safety and human factors, applied at the correct time, and aligned with the typical project lifecycle
To learn more about joining the AREA, these reports and other member benefits,
please visit http://thearea.org and/or contact it’s Executive Director, Mark Sage.
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STATEMENT OF THE CHALLENGE
Manufacturing companies are increasingly seeking to automate complex manual
assembly tasks in order to improve quality, efficiency and reduce cost.
Due to the mix of machines and employees, manufacturing workplaces require
proactive enforcement of safety and risk management protocols. The introduction of
wearable AR solutions in a typical workshop environment requires another level of
careful assessment and identification of possible safety issues before adoption. Then
mitigation measures must be incorporated into the design stages of a safe solution.
Case Study of an Aerospace Assembly Use Case
Augmented Reality can be an effective tool to ensure that procedures are followed
consistently and accurately as part of quality management processes and in
compliance with industry regulations. In assembly use cases, AR delivers value by
presenting information digitally in the user’s context to guide them through complex
assemblies. The costs and time associated with re-work and lack of compliance are
reduced when assembly is done correctly every time.
For this case study, an AR-assisted assembly project is commissioned by a fictitious
aerospace manufacturing company. An AR solutions provider is hired to build a
solution designed to reduce the time taken for complex assembly by delivering AR-
assisted instructions.
The company manufactures and assembles aerospace systems with strict assembly
compliance regulations at each step. The organization would like to improve
operational efficiency by ‘augmenting the manual worker’ through the use of portable
AR-assisted devices.
The work order instructions are accessed at a fixed workstation, however, assembly
can take place at another area of the factory floor or, in the case of large assemblies,
can require working at height.
The solution must prioritize safety and usability in its design to ensure the successful
adoption by the client.
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AR PROJECT CYCLE
A project cycle is used as a reference to describe recommended actions and
methods/tools to capture and mitigate for safety risks and usability. In this case study
and the AREA Safety and Human Factors Assessment Framework Tool, this cycle
has been referred to as the ‘AR project cycle’.
Shown in the figure below, the AR project cycle emphasizes recommended actions to
promote safety and usability within the proposed AR solution. This case study is
described in context of a fictitious aerospace assembly company developing an AR
use case. For this scenario, the AR solution is to be deployed on both a wearable AR
display and a companion app running on tablet.
Figure 1 AR project cycle (source: AREA Safety and Human Factors Assessment Framework Tool)
The AR Project Cycle - Solutions Provider
Recommended Actions
Supporting Tools
Requirements Capture (Systems
Definition)Design Build Testing Training Delivery
• Identify SafetyRequirements by Defining:
• Context of use (process, task and environment)
• Currently used hardware,
software and equipment• Existing health and safety
hazards• Safety compliance and
regulatory factors• Key actors in the
project/implementation
• Define end-user demographics and characteristics
• Assess Solution Design for Safety and Usability
• Undertake risk assessment of solution design
• Identify mitigations for solution
• Assess and select device to safety requirements
• Define Safety and Usability Testing
• Define acceptable safety factors
• Conduct safety and
Usability trials• Analyse results and
incorporate feedback into design
• Document Solution Specification for the End-User Including:
• Instructions on proper use of solution
• Known risks• Residual risks
• AR Device Assessment
• AR Design Assessment
• AR Generic Risks Table
(Ref)
• AR Design Assessment
• AR Generic Risks Table (Ref)
• Usability and Safety Tools (Ref)
Commented [CP1]: I’m not sure what this means
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STEP 1: REQUIREMENTS CAPTURE
During this stage, the project team or manager will describe the technology and the
processes to be modified. At the requirements capture phase of the project, the
following should be identified:
● Definition of the task, the process and the environment, ● Hardware, software and equipment currently used, ● Existing health and safety hazards
o Through discussions with the client’s side safety/human factors manager and/or project manager
o Through current risk management documents on the assembly process such as risk assessments or process failure mode effects analysis (PFMEAs)
● Safety compliance and regulatory factors including : o Known country/state regulations o Organizational policies
● Key actors in the project/implementation, ● End user demographics.
A brief summarized example of what the output of the requirements capture for the
case study is shown below.
Table 1. Output of the requirements capture process
Project Requirements Summary
Task/process Assembly of engine components. Manufacturer has defined the six work orders
in the process for assembling components on an aircraft engine. Each work
order is then broken down into smaller tasks known as operations
Environment Typical workshop environment
AR location of use Working at height for some tasks requiring climbing of scaffolding. Mainly
working on various areas of shop floor.
Hardware, software and
equipment currently used
Work instructions are accessed through a fixed work station computer. Some
tools required specific assembly operation.
Existing health and safety
hazards
Risk assessments and PFMEA are available.
Safety/Compliance
• Personal Protective Equipment o OSHA 1910.132
• Ergonomics o OSHA CFR 1910 General Duty Clause, Section 5(a)(1)
• Fall Protection (ensuring protection from fall hazards) o OSHA 1910 Subpart D State and organizational policies
benchmarking
Key actors in
project/implementation
• Solutions provider: project manager, development team
• Client –side: project manager, safety manager, human factors engineer,
User demographics (i.e. to
create end user personas,
and understand known
behaviors of end users)
Range between young apprentices to long-service employees, some workers
wear prescription lenses
Commented [CP2]: Not parallel
Commented [CP3]: Needs a caption
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AR Assessment Tools
The ‘AREA Safety and Human Factors Assessment Framework’ produces results of
two assessments. These tools, consisting of a set of comprehensive questions and
related information, support the key roles involved in a project to systematically identify
and derive safety and human factors related issues and provide high level
recommendations to include in the design of the solution. The tools assist in analyzing
all the potential safety and usability requirements that may need consideration
surrounding the user, the environment, the context (the task) and its interactions within
the system.
AR Device Assessment tool
This tool assists in defining device requirements for the solution. For this assembly
use case, the following are some constraints derived from the assessment:
Environment
● The workshop floor is brightly lit ● The workshop floor can be noisy ● Operators must be aware of hazards in their surroundings such as forklifts. ● Operators must be aware of guarding and zone exclusion zones whilst using
the device. ● Health and safety notes should be displayed to the device before operation as
current standard process.
Use case
● Assembly operators are required to work at height for some operations –for e.g. climbing scaffolding and ladders
● Hanging cables from the device may get caught/detached in the assembly process.
● Some assembly operations require the use of small power tools for e.g. automated nut runners and hand-drills
User
● Some operators wear prescription glasses ● Experienced users will need to use the device for complex assembly operations
(such as when assembling harnesses). Less experienced operators may require longer use of the device even for simpler operations as they’re training.
● Device needs to be comfortable to wear for duration required- each operation lasts approx. 20mins.
● Voice interaction with the device would be ideal leaving hands-free
System
● Device needs to receive safety prompts and alarms
A sample of the recommendations is show below Table 1:
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Table 1 Table 1 Device Assessment Results Sample from ‘AREA Safety and Human Factors Assessment Framework Tool’
Notes
Device Safety
Considerations Main AR Risk/Hazard
Will the user be working
at height?
Working at height can be a
high-risk situation and may
require full attention, and
situational awareness. A
device obscuring user's
FOV should be avoided.
Consider how the device's
form factor and fit for user
may increase
discomfort/distraction/obst
ruction to user view. Can
the device be used to alert
the user when they are in a
dangerous
orientation/location?
Low Peripheral Vision
Does the device need to
specially
robust/ruggedized?
There are risks of
damaging the device whilst
not worn by the wearer.
Device can be dropped or
handled rough that could
cause damage to the
external materials or
possibly internal circuitry.
Consider how the device
will be used by the user
and what its resting place
will be normally. Will the
device be carried or moved
around? These may
indicate that a ruggedized
device would be required
to prevent damage over
time.
Asset damage
AR Design Assessment
Similarly, the design assessment component of the framework supports in the
designing a safe solution. For this assembly use case, the following are some design
constraints derived from the assessment:
This assessment advises the Solutions Provider to consider the following when
designing the AR solution:
Environment
● The workshop is expected to be noisy - the design may need to consider multi-modal ways of interacting with the device. The solution may also need to consider a way to filter out noise so that safety critical alerts such as alarms can be heard.
● There is risk of asset and equipment damage in the surrounding environment. There are other components surrounding the operator such as equipment and materials stacked on shelves.
● The operator will be required to use the device every day, and at 20 minutes at a time. Design must consider reducing risk of eye strain.
User
● The end users have some visual impairments for e.g. an operator has color-blindness. UI will need designing to ensure color-blind users can view the content correctly.
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● Operator’s collaboration/communication with other personnel, equipment or machines. Some operations in assembly require working in pairs. Shared experiences may be required.
● The solution must be intuitive and easy to set-up/calibrate. ● The solution must not obstruct the user’s field of view or peripheral view ● The solution must not distract the user from hazards/risks posed to them in the
environment
Use case
● Some operations will require AR-assisted work instructions whilst operating power tools. A solution must have a hands-free way of interacting with the AR device
System
● The solution must allow safety critical information to be received by the user for e.g. alarms, alerts or prompts
● The solution should give the user visibility of the state of the device for e.g. battery status, offline/online status or malfunction.
A sample of the recommendations are found in Table 2 below:
Table 2 Design Assessment Results sample from ‘AREA Safety and Human Factors Assessment Framework Tool’
Notes Device Safety Considerations
Main AR
Risk/Hazard
2.3 Do the end users
have any experience
with using AR?
Introduction to the emerging
technology and training be
considered before or as part of the
implementation phase. This should
include correct fitting/mounting of
device and use of functionality.
Reluctance to adapting new
technology may be an issue.
Consider appropriate calibration set
up.
Guided experience may be
required for new users or users
with little experience with new
technology interfaces. Design flow
may need to be intuitive and user
experience comfortable. Consider
a change management plan.
Inadequate training
3.2 Is the device
required to receive
safety critical
messages?
Alarms, messages require to be sent
and viewed by the headset by third
party IoT, then this information/data
needs to be presented in the most
effective way to the user.
Consider how this
information/data will be displayed
effectively and safely. Urgent
safety information visual/tactile
may need to capture user's
attention without obstructing their
FOV while being in the midst of a
task.
Safety critical
communication
3.3 Does the user
have/require visibility
of the system? E.g. if
system is offline
If device loses signal or
malfunctioning, the user being
unaware of this could be a risk
Consider how the user will have
visibility of the current device
status - battery, malfunctioning,
offline status etc.
Safety critical
communication
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STEP 2: DESIGN & BUILD - ANALYZE THE RISK &
DEFINE ACCEPTABLE SAFETY FACTORS
There are no specific design standards for creating AR solutions, however industries
adopt their own systems design methodology however, typically the design cycle is
iterative and consists of a concept stage and detailed design stage.
In the design stage of the project, the development team needs to ensure the design
meets the safety/usability requirements defined and prioritized in the first stage. To
ensure the design is safe and robust for the application, standard practice dictates that
risk assessments are undertaken before the build/implementation of the design.
In the AREA Safety and Human Factors Assessment Framework Tool, A list of
commonly used and standardized risk assessment methods are listed in the AREA
Safety and Human Factors Assessment Framework Tool. A sample of the tools
captured are shown below in Table 3:
Table 3 Sample of risk assessment tools taken from AREA Safety and Human Factors Assessment Framework Tool
Assessment
Domain Tool Metrics When to use them in Design Cycle?
Failure Modes
and Effects
Analysis
Breakdown of
failures, scored by
severity and
likelihood
Design - Concept Usually conducted once during the technology
cycle stages
HAZOP
System is divided
into
subparts/subsystem
s and analyzed one
at a time. Severity
and Likelihood
scored. Risk is then
ranked.
Implementation -
Early
Systematic search for hazards which are defined
as deviations within these parameters that have
dangerous consequences.
Risk
Assessment
Severity and
Likelihood of risk is
scored
Implementation-
Early
Document systematically outlining the known
hazards , risks and controls for AR
The following (Table 3) is an example output of an FMEA for the current assembly use
case.
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Table 3 FMEA example MTC, 2018
Process
Step
Potential
Failure
Mode
Potential
Failure
Effect
SEV Potential
Causes
Current
Process
Controls
OCC DET *RPN Action
Recommended
What is this
step?
In what ways
can the step go
wrong?
What is the
impact on the
user?
How
severe
is the
effect?
What causes
the step to go
wrong?
What are the
existing
control that
prevent/detect
the failure
mode from
occurring?
How
frequently
is the
cause
likely to
occur?
How
proba-
ble is
detecti
on of
failure
mode?
SEV x
OCC x
DET
What are the actions
for reducing the
occurrence of the
cause or improving the
detection?
Operator
wears
headset
Headset
is not
calibrated
Experience
is incorrect
7 User is
not aware
of
calibration
process
n/a 6 5 210 Train user in
setting up
headset or
prompt user in
application to
calibrate
headset on
first use.
Operator
climbs
scaffoldin
g to install
compone
nt
AR
content
obstruct
user view
Operator
visibility is
reduced,
risk of
tripping
8 User does
not switch
off AR
whilst
climbing
scaffoldin
g. User
keeps
headset
on while
climbing
scaffoldin
g
n/a 6 7 336 AR content to
automatically
switch off in
task mode.
User prompted
to take off
headset before
climbing.
Operator
goes to
store to
get a tool
FOV is
obstructed
, SA is
reduced
Distraction
from
hazards in
environme
nt –
moving
vehicles,
trip
hazards
7 User
keeps
headset
and AR
experienc
e active
n/a 7 7 343 AR content to
automatically
disappear
when away
from work
zone. AR
headset
tracked and
alarm/prompts
when outside
work zone.
*RPN – Risk priority number: The overall risk score of an event. It is calculated by multiplying the scores for severity,
occurrence and detection. An event with a high RPN demands immediate attention while events with lower RPNs
are less risky. Traffic lights color coding used to highlight severity of risk.
A team approach is used during these design risk assessment activities to identify
failure modes of the solution. Acceptable levels of risk are determined by the project
team. Team members may include:
● A person highly familiar with the assembly steps (such as the production manager or end user)
● A person (or same person as above) well-versed in the health and safety risks of the process (from client’s side such as the safety manager and/or human factors engineer)
Commented [4]: Is this a table caption?
Commented [AN5R4]: yes
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● The AR solution’s development team ● A professional familiar with FMEA expertise but no specific knowledge of the
project or processes This process is iterative, and it will be repeated until the design adequately mitigates
for risks.
STEP 3: TESTING – DEFINE USABILITY TESTING
Testing is an essential step in the AR project cycle as this evaluates whether the AR
solution has met its functional and non-functional needs including safety and usability
requirements.
There are several methods that can be used in evaluating an AR solution including
subjective and objective measurements through human perception, observation and
expert analysis. A comprehensive evaluation would include a combination of methods
and measures.
In this assembly use case, distraction and cognitive strain and potential restriction in
field of view are three overlapping usability concerns. Common usability tools that
could be adapted to evaluate AR solutions in the required domain include:
• Questionnaires such as the NASA-TLX to assess the perceived mental workload on the user
• Observational methods such as Verbal Protocol that involves asking the end user to verbally explain what they see and what they do to understand the reasons behind their decisions whilst navigating through the AR application/experience. This method also allows the observer to record the number of errors made by the user for e.g. if the user closes a critical health and safety pop up in the AR application without reading it
• Objective methods such as gaze tracking and physiological response measures could give an indication of whether the user’s focus is on the expected object/area/task.
The following Table 4 summarizes usability assessment methods that could be used
in combination to provide feedback on the potential of user distraction and mental
workload.
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Table 4 Usability Tools extracted from 'Usability & Safety Tools (Ref)' from Safety Framework Tool
Assessment
Domain Tool Metrics
When to
use them
in Design
Cycle?
Notes
Situational
Awareness
Eye-tracker
(Eye point of
gaze)
Heat map, areas of
interest, TTFF,
Fixation Sequences
Design -
Testing
To determine where the operator is
looking
Situational
Awareness
Think Aloud
(Verbal
protocol)
Error rate, user
behaviour,
observation
Design -
Testing
A method used to gain insight how the
user behaves whilst navigating through an
UX/UI/system
Mental
Workload
Assessment
NASA -TLX Subjective, 7 point
scale
Design -
Testing
Questionnaire used to assess mental
workload on user
A full list of safety and usability assessment tools can be found in the ‘AREA Safety
Framework Tool’.
STEP 4: DELIVERY – DOCUMENT SPEC & TRAINING
To support safe use of the final solution, documentation and training must be
performed during the deployment phase. The documentation would include the
solution specification ‘as built’ along with the following details:
● Instructions on using the AR system ● Instructions on calibrating the system and recommended frequency of
calibration/updates ● Any health and safety guidelines and warning ● Risk Assessment before use (this may be done by safety manager rather than
solution provider) ● Maintenance and cleaning instructions
Prior to rolling out an AR solution, training for end users is highly important. Training
delivered by the solution provider or the client (depending on contractual agreement),
should include:
• Introduction to the AR device and its functional use (including advantages and limitations)
• Duration of optimum time of use
• Key safety risks such as distraction and eye strain
• Findings on potential increased mental strain and distraction (or any other safety and human factor based on assessments/testing)
• Emphasis on technical and hardware limitations that may pose safety risks such as FOV, obstruction to peripheral view etc.
For easing adoption of wearable AR displays, an approach incorporating a transition
period in which both current and AR-assisted methods would be used to allow
operators to become comfortable and confident in using the technology on the
workshop floor.
Commented [6]: Please highlight the tools that would measure distraction and cognitive strain, then state that there are other tools provided in the framework.
Commented [7]: What is a “handover” If it is a technical term (part of the project cycle?) then explain. Otherwise could say “project deployment” or implementation on the workshop floor.
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WAY FORWARD
Augmented reality can be an effective tool in ensuring that procedures are followed
consistently and accurately as part of quality management processes and in
compliance with industry regulations. In assembly use cases, AR delivers value by
presenting information digitally in context to the user to guide them through complex
assemblies. This case study has shown a mock run through the AR project cycle for
an aerospace assembly use case to show how a solution could be designed with the
usability and safety at the center of the design. The approach emphasizes the topic of
safety and usability however it should be noted that there are many other functional
and non-functional needs (UI/UX design, security, hardware software agnosticism
etc.) requiring attention to create higher quality AR experiences across enterprises.
The AREA is driving the development of best practices and policies that organizations
could be used to govern AR safety and human factors assessments within the
workplace.
Some of the current AREA activity includes a safety committee in which members
collaborate to highlight safety unknowns, identify and prioritize safety risks and
generate resources to educate and guide the members and the wider AR ecosystem
on the topic. Similarly, a human factors interest group has been established in the
AREA Research Committee to explore and discuss new approaches to address the
usability issues in design of AR systems.
This project has identified and engaged with companies, research institutes, private
and public safety organizations inside and outside the AREA member network. As the
AREA expands activities focusing on the safety agenda in AR, it will seek deeper
discussions and collaborate with governmental organizations.