Third-Party Support & Managed Services

Available. Adaptable. Valuable.Spinnaker Support is already supporting hundreds of Oracle E-Business Suite (EBS) instances with thousands of professional users globally. We consistently deliver a unique blend of high-value enterprise application services, including third-party support, managed services, and consulting.

We ensure that your Oracle E-Business Suite applications are more:

Available – Spinnaker Support delivers faster response and issue resolution to critical issues and greater management of security and vulnerability threats to ensure EBS applications are available and performing.

Adaptable – Spinnaker Support’s experienced, best-in-class software engineers provide full stack support and advisory services to ensure ongoing interoperability and security.

Valuable – Spinnaker Support is the only Oracle EBS service provider that offers the unique blend of support, managed services, and consulting. We can go deeper into your business and applications to address more of your pressing issues to keep

your applications more valuable to the enterprise.

More Services, More Value

We are Spinnaker Support, the leading global provider of third-party software support services for enterprises running Oracle E-Business Suite. Our clients get the help they need to resolve issues and adapt to organizational changes.

E-Business Suite Software Support

We replace Oracle EBS support. You get superior support while reducing maintenance fees by an average of 62% from day one of switchover. Spinnaker Support provides a dedicated account support engineer leading a named, hand-picked team of Oracle EBS application experts to support EBS modules including ERP, SCM, CRM, HCM, logistics, order management, transportation, and warehouse management. We also provide timely tax and regulatory updates, including payroll and include full stack security.

Unlike Oracle, we support the customizations that are essential for so many enterprises. When we

combine EBS support and Oracle database support, our clients realize more comprehensive service and compounded cost savings - delivered from a single trusted source.

E-Business Suite Managed Services

This tailored family of services is helping organizations to better manage, maintain, and continuously improve their Oracle enterprise software applications - to drive interoperability, adapt to changing business processes, and to free internal staff for incremental value and innovation.

Oracle E-Business Suite

Now is the time to consider third-party Oracle EBS software services from Spinnaker Support.

Spinnaker Support knows EBS and is delivering as promised. Their robust, ISO-governed processes enabled timely, smooth onboarding from Oracle maintenance. Oclaro is realizing significantly faster speeds of response, problem diagnosis, and issue resolution for less cost.” Oclaro Inc.

E-Business Suite Software Support

We recognize that each enterprise faces a unique set of challenges and there are numerous reasons why our clients have switched to Spinnaker Support. How can you tell if Spinnaker Support is a good fit for your Oracle E-Business Suite deployment?

You have been seeking more comprehensive, responsive support but want to reduce EBS maintenance fees. We will save you 60+% that can be redirected elsewhere.

You are seeking a support vendor that finds and fixes issues, not one that refers you to self-service content. With Spinnaker Support, your first response will be from a senior support engineer backed up by a seasoned team, ready to research your issue and provide a timely resolution.

Your EBS deployment is significantly customized or modified. Unlike the software publisher, we will support changes you’ve made to your software.

You are in the process of migrating from EBS to a new ERP application. Spinnaker Support is a smart choice to secure the stability of your EBS deployment and control costs during your migration.

You dislike forced upgrades, unwarranted migrations, or high-pressure sales tactics. Take control of the direction of your EBS application. You’ve made the strategic decision to sustain your on-premise system while you plan and act on your digital transformation and you know that Oracle cloud might not be ready for years. Spinnaker Support will support your current version for as long as you want to run it

Your enterprise is facing near-term cost pressures. Spinnaker Support can significantly reduce your annual support costs, enabling you to pocket or redirect funds to other priorities.

Imagine getting bug fixes when you need them, not when the vendor gets around to it. Imagine no hidden agendas that force a costly upgrade or migration to the cloud. Imagine working with seasoned experts, with an average of 15 years experience who respond to your critical issues in an average of 8 minutes. Now is the time to consider third-party services from Spinnaker Support.

When you report a EBS application-related issue, we will respond in minutes to resolve the issue. You get 7 x 24 x 365, follow-the-sun coverage from software engineers located in nine global support centers– we are always available.

Unlike Oracle, Spinnaker Support delivers personalized, one-to-one service. We assign a dedicated Account Support Lead (ASL) backed by a team of senior software development and system administration engineers who can address issues with even the most customized EBS deployments.

Many enterprises modify business applications to suit unique business process, data acquisition, and business insight requirements. Our software engineers guide you through the root-cause analysis of issues related to your EBS deployment.

You gain timely, accurate global tax and regulatory updates – whether you’re under full or supplemental support. We continuously monitor updates to identify what you need to remain compliant. We deliver constant change management advice to help you develop and implement solutions to better mitigate risks. Updates are quality assured and cover federal and local reporting changes.

Spinnaker Support provides first-class payroll support for all EBS releases. We seamlessly integrate EBS application support with timely third-party tax provider information. Our payroll tax and regulatory support services have become increasingly adopted to help ensure compliance and to increase efficiencies.

Spinnaker Support’s standard software support includes a wide range of technology advisory. Our customers trust us to provide unbiased, full stack advisory services that help their EBS applications run at peak performance, while remaining interoperable and secure. We support all customers through their digital innovation journeys from on-premise to hybrid to cloud.

We alone provide proactive sessions to answer your “how to” and “how come” questions about processes, such as daily or monthly workflows, Flexfields, MultiOrg, general ledger posting and consolidation, and running reports.

We are ready to help you with questions about the application, Database, and Fusion Middleware technology regarding error messages, performance problems, roles and rights, configurations, data loading, report writing, and change management.

Bug Break Find and Fix Support

Global Tax and Regulatory Compliance

TechnologyAdvisory

Why Clients Switch to Spinnaker Support

Spinnaker Support’s customers embrace us as one of their most trusted business partners. It’s easy to see why. We provide a “no sunset” support policy, we always respect the intellectual property rights of others, and our processes are ISO 9001:2015 certified. We help them visualize a complete EBS environment - including strategy and roadmap.

Spinnaker Support infuses expert-level application and technology guidance as part of each service offering. These advisory capabilities help ensure that your Oracle EBS soft- ware applications remain effective for as long as you require. Spinnaker Support guidance covers important concerns:

• Interoperability – so that what you now have will work with what you might have

• Virtualization – for increased agility, with less workload, at an improved quality of service

• Cloud Integration & Migration – to help you capitalize on technology advancements

• Security & Vulnerability Management – so you get full stack security that is not dependent on late and often useless patches

• User Interface Support – so that you optimize user productivity

E-Business Suite Managed Services

As a leading continuous availability solution provider, Stratus recognizes the importance of high quality service, value, and commitment. Choosing Spinnaker Support for our Oracle E-Business Suite products was a result of assessing our current provider against these values. Savings we get from Spinnaker Support costs allows us to find and fund innovative ways to advance our own service and technology solutions.” Bobby Chung, Senior IT Manager, Stratus Technologies

Expert Technology Guidance

Application Management

• Manage, maintain, and continuously improve your application experience

• Keep your system running well

• Manage users, roles, and rights

• Manage organizational and financial structures for clean data recording and reporting

• Maintain system environments such as log files and tablespaces

• Measure and tune performance

Application Development

• Make your system do new things, particularly to fit company or industry-specific needs

• Create and modify reports and dashboards

• Create alerts, notifications, and workflows

• Create and modify forms, flexfields, and data structures

• Create and modify business logic

• Analyze and then design new or improved features

• Program, test and deploy new or improved features

• Ensure smooth integration of development output

Operational Performance

• Improve how your people and systems work together

• Improve business processes to increase efficiency and effectiveness

• Learn best practices to avoid or overcome issues related to EBS interoperability, security, cloud migration, and risk management

• Leverage a worldwide team of engineers and consultants with deep EBS domain and industry expertise that help you manage the effective rollout of process and system changes

Imagine getting extra help when you need it, how you need it. Imagine getting that help without getting locked into expensive, ever-expanding projects. Imagine getting that help from skilled staff who know your business and applications environment, from support and maintenance through to system improvements. Spinnaker Support’s range of tailored managed services are delivered as stand-alone or in concert with ongoing software support.

Customer Satisfaction exceeded 98%

in most recent survey

Service Quality

Speed of Response

Functional & Technical Knowledge

Follow-up to Drive Issue Resolution

Imagine: Now is the time to consider third-party E-Business Suite services

from Spinnaker Support.

Supported Industries Include:

• Aerospace

• Communications

• Defense

• Financial Services

• High Technology

• Manufacturing

• Public Sector

• Universities

• and more...

Supported Product Areas Include:

• Advanced Procurement

• CRM

• Financial Management

• Human Capital Management

• Project Portfolio Management

• Service Management

• Supply Chain Management

• Value Chain Execution

• Value Chain Planning

• Tax & Regulatory Updates

Supported Technologies Include:

• Alerts

• Application Services (iAS)

• Application Framework (OAF)

• Applications Object Library (AOL)

• BI Publisher / Reports

• Forms

• Java

• Oracle RDBMS

• PL/SQL

• Workflow

Supported Versions: Oracle E-Business Suite Release 11.5 and 12 and related technologies

Spinnaker Support gives me a host of professional support that I can tap into at a moment’s notice.” Crane & Co. Inc.

AboutSpinnaker Support is the leading global provider

of third-party support and managed services for Oracle

and SAP enterprise software products. Spinnaker Support clients

gain more comprehensive and responsive service, save an average of

62% on their support fees, and can remain on their current software release

indefinitely. They trust Spinnaker Support to keep their enterprise applications running

at peak performance and to help them navigate from on-premise to hybrid to cloud.

Spinnaker Support operates from nine regional operational centers located in

Denver, London, Moscow, Mumbai, Paris, Singapore, Seoul, Tel Aviv, and Tokyo.

Our award-winning blend of services span SAP, BusinessObjects, Oracle

E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology

and Middleware products, Hyperion, Agile PLM, ATG/Endeca, and more. www.spinnakersupport.com