thir t y-eighth annu al educational · 2018-04-14 · accureg software manchester b – 2nd floor...

Patient Access: The Helm of the Revenue Cycle

educationalconference & exposition

o f m a y2 0 1 2eighth through eleventh

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t h i r t y - e i g h t h a n n u a l

conference Program

© 2012 MedeAnalytics, Inc. All rights reserved.

MedeAnalytics’ Patient Access Intelligence fast tracks the patient

financial clearance process, making it more streamlined and efficient. Here’s what it can do

for your organization:

■ Reduce bad debt by 10% ■ Increase pre-service cash collections by 30%

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■ Eliminate redundancy and manual processes

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What lane is your

patient access process in?

Visit us atNAHAM 38th AnnualEducational Conferenceand ExpositionBooth #505

MedeAnalytics-NAHAM-PAI-0312.indd 1 3/20/12 2:33 PM

naham 38th annual educational conference & eXPosition 3

naham Welcomes you to our 38th annual educational conference & exposition!Thank you for joining us for this year’s conference—Patient Access: The Helm of the Revenue Cycle! During the next few days, you will have the chance to experience the premier educational event of its kind, and we are delighted that you made the decision to invest in yourself and your facility. We hope you’ll take every opportunity to develop your knowledge of key issues and trends that will make your hospital more effective and efficient.

Maximize your experience by participating in all that the conference has to offer, including our dynamic, topical, and educational keynote presentations from Ian Morrison and Joe Tye! In addition, we are pleased to offer you a selection of Learning Labs presented by guest speakers and Patient Access Services professionals from across the nation. These sessions will address critical issues in Patient Access Services and will help you drive improvements in your department and grow as a professional in your field.

Since you can’t attend all of the sessions, Learning Lab presentations will remain available to download from the NAHAM website at www.naham.org/conference until July 1, 2012.

The Industry-Sponsored Symposia are again scheduled so as to not compete with Learning Labs or other conference events, and are excellent opportunities for you to learn about the latest products and services for your workplace. Be sure to attend these informative forums; breakfast, lunch, and snacks will be provided, and space is limited. Be sure to arrive early!

In addition, plan time to meet with more than 55 exhibiting companies in the Access Solutions Marketplace located in the Douglas Pavilion on the Manchester Grand Hyatt’s first level, right behind the hotel check-in desk. The Marketplace offers you the opportunity to find new and innovative solutions to your workplace challenges. It also is the location of our Opening Welcome Reception on Wednesday, May 9. Remember to bring your business cards and check-off card when you meet with exhibitors, and have it initialed by our exhibiting Business Partner members to be eligible for cash drawings on Friday morning. Some exhibitors also will be raffling great prizes of their own in the Access Solutions Marketplace. You must have your card checked by these companies in order to win their prizes.

We encourage you to take full advantage of the opportunities at our conference this year—participate in sessions, build your network of colleagues, and record new ideas and innovative processes to share with your staff back home.

Thank you for joining us in San Diego. I hope that you leave this year’s conference informed, empowered, and ready to position your Patient Access Services department at the Helm of the Revenue Cycle!

Enjoy the conference!

Patricia Consolver, CHAM38th Annual Educational Conference & Exposition Program Committee Chair

a Special Thank you to This year’s Generous Conference SupportersAs of April 1

Cardon Healthcare Network First-Time Attendee and New Member Breakfast

Cincom Systems, Inc.Booth 205 with Revenue 360 NAHAM Board of Directors Meeting

DCS Global Systems, Inc. Booth 303 Conference Tote Bags

Kramer Healthcare Technologies Booth 400 Name Badge Lanyards

Resource Corporation of America Booth 301 Exhibitor Raffle Check-Off Card

SCI Solutions, Inc. Booth 401 •Opening General Session and Keynote Address

• Stress-FreeAccessZone

•OpeningWelcomeReception

• President’sReception

4 naham 38th annual educational conference & eXPosition

schedule at–a–glance

Tuesday, may 88:30 a.m. – 12:30 p.m.NAHAM Board of Directors Meeting Ford – 3rd FloorSponsored by Cincom Systems, Inc.

8:30 a.m. – 9:00 a.m.CHAA and CHAM Examination Registration Mohsen Foyer – 3rd Floor

9:00 a.m. – 11:30 a.m.CHAA and CHAM Examinations Mohsen – 3rd Floor

12:00 p.m. – 2:30 p.m.NAHAM University Manchester AB – 2nd Floor Lunch begins at 11:30 a.m. in Manchester Foyer – 2nd Floor

2:45 p.m. – 5:00 p.m.Customer Service Symposium Manchester C – 2nd Floor

5:15 p.m. – 6:15 p.m.NAHAM Regional MeetingsSoutheast RegionMadeline AB – 3rd Floor

Southwest RegionFord BC – 3rd Floor

Central RegionMadeline CD – 3rd Floor

Midwest RegionDel Mar – 3rd Floor

Northeast RegionMohsen – 3rd Floor

Northwest Region Annie AB – 3rd Floor

Wednesday, may 96:30 a.m. – 7:30 a.m.Wake-Up Walk Meet at Registration Desk in Manchester Foyer – 2nd Floor

7:45 a.m. – 8:45 a.m.First-Time Attendee and New Member Breakfast Manchester A – 2nd FloorSponsored by Cardon Healthcare Network

8:00 a.m. – 9:00 a.m.Continental Breakfast Manchester Foyer – 2nd Floor

9:00 a.m. – 11:00 a.m.Opening General Session and Joseph Denney Keynote Address with Ian MorrisonManchester D – 2nd FloorSponsored by SCI Solutions, Inc.

11:00 a.m. – 11:30 a.m.Beverage Break & Poster Presentations Attended by Authors Manchester Foyer – 2nd Floor

11:45 a.m. – 1:00 p.m.Learning Lab Series IRevenue Cycle Health Check-Up: Learning & Performance Support at its FinestMadeline AB – 3rd Floor

A 360-Degree Look at Patient AccessMadeline CD – 3rd Floor

Centralizing Patient Access Functions (and making sure it all gets done!): The Mercy Health Experience Del Mar – 3rd Floor

Schegistration: A Patient-Focused ApproachFord BC – 3rd Floor

The Patient Experience: Changing the CultureMohsen – 3rd Floor

1:15 p.m. – 2:30 p.m.Industry-Sponsored SymposiaMedAssetsManchester A – 2nd Floor Lunch provided by sponsoring company

DCS Global Systems, Inc. Manchester C – 2nd FloorLunch provided by sponsoring company

2:45 p.m. – 4:00 p.m.Learning Lab Series IIBest Practice Roadmap to Enhance Revenue Cycle PerformanceMadeline AB – 3rd Floor

Creating a Culture of Communication & Maximizing Efficiency in Patient Flow Madeline CD – 3rd Floor

How to Make Your Revenue Cycle and Enhancement to the “Total Patient Experience” While Being an Asset to Patient LoyaltyDel Mar – 3rd Floor

The Evolution of the RAVE (Referral, Authorization, Verification, Eligibility) DepartmentFord BC – 3rdFloor

Toss the Anchors Away – Team Members Navigate Orlando Health Process ImprovementsMohsen – 3rd Floor


All meetings and events take place in the Manchester Grand Hyatt Hotel. Please reference the hotel floor plan on page 6.

4:15 p.m. – 5:15 p.m.NAHAM Committee MeetingsMembership CommitteeGeorge Bush – 3rd Floor

Education CommitteeMaggie A – 3rd Floor

Policy Development/Government Relations CommitteeEmma A – 3rd Floor

Special Projects CommitteeAnnie B – 3rd Floor

2013 Conference Program CommitteeWindsor B – 3rd Floor

Communications/Publication CommitteeWindsor C – 3rd Floor

Certification CommissionAnnie A – 3rd Floor

4:45 p.m. – 6:00 p.m.Stress-Free Access ZoneManchester A – 2nd FloorHosted by SCI Solutions, Inc.

6:00 p.m. – 8:30 p.m.Opening Welcome Reception Douglas Pavilion – 1st FloorSponsored by SCI Solutions, Inc.

Thursday, may 106:30 a.m. – 7:30 a.m.Wake-Up Walk Meet at Registration Desk in Manchester Foyer – 2nd Floor

7:30 a.m. – 8:45 a.m.Industry-Sponsored SymposiumHT Systems/PatientSecureManchester A – 2nd FloorBreakfast provided by sponsoring company

9:00 a.m. – 10:15 a.m.General Session: Member Meeting and CHAA/CHAM Recognition Ceremony Manchester D – 2nd Floor

10:30 a.m. – 11:45 a.m.Learning Lab Series IIIBuilding an Automated Financial Clearance ProcessMadeline AB – 3rd Floor

Creating a Positive Patient-Experience-Driven Culture Madeline CD – 3rd Floor

Denial Management: Closing the Door on Unnecessary Write-offsDel Mar – 3rd Floor

Manage Your Message: Improve Patient Experience with Better CommunicationMohsen – 3rd Floor

Patient Access: The Quest for Greatness Ford BC – 3rd Floor

11:45 a.m. – 2:00 p.m.Lunch in the Exhibit Hall/Meet the ExhibitorsDouglas Pavilion – 1st Floor

2:15 p.m. – 3:30 p.m.Learning Lab Series IVAccess Managers: Your Front Door includes the ED!Madeline AB – 3rd Floor

Bridging the Gap Between Patient Access and PFSMadeline CD – 3rd Floor

Mastering Modular MadnessDel Mar – 3rd Floor

Medicaid Management: Proactive Approaches to the Upcoming Medicaid ChangesMohsen – 3rd Floor

Spontaneous Combustion: Making and Sustaining Change in Patient AccessFord BC – 3rd Floor

3:45 p.m. – 5:00 p.m.Industry-Sponsored SymposiaTrace by the White Stone Group, Inc.Manchester A – 2nd FloorSnack provided by sponsoring company

AccuReg Software Manchester B – 2nd FloorSnack provided by sponsoring company

5:30 p.m. – 7:00 p.m.Pacific Sunset Reception Pool Deck – 4th Floor

friday, may 116:30 a.m. – 7:30 a.m.Wake-Up Walk Meet at Registration Desk in Manchester Foyer – 2nd Floor

7:30 a.m. – 9:30 a.m.Breakfast in Exhibit Hall/RafflesDouglas Pavilion – 1st Floor•NAHAMraffles:8:00a.m. •Vendorraffles:9:00a.m.

9:45 a.m. – 11:00 a.m.Learning Lab Series VCommunity Benefit: Raising the Bar Through People, Partnerships and TechnologyMadeline AB – 3rd Floor

Developing a Multi-Faceted Training ProgramMadeline CD – 3rd Floor

Medicare Secondary Payer: Clearing the Hurdles of ComplianceDel Mar – 3rd Floor

Patient Access Intake Center: Five Years in the MakingFord BC – 3rd Floor

That Thing You DoMohsen – 3rd Floor

11:00 a.m. – 11:15 a.m. Beverage BreakManchester Foyer – 2nd Floor

11:15 a.m. – 12:30 p.m.Closing General Session with Joe Tye Manchester D – 2nd Floor

12:45 p.m. – 2:00 p.m.NAHAM Board of Directors Meeting Mohsen – 3rd Floor


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GROUND LEVEL:

Meeting Rooms:Douglas PavilionDouglas FoyerGallery

Restaurants:Sally’s Seafood On The Water Lael’s RestaurantRedfield’s Sports BarRedfield’s DeliGrand Lobby BarAnn-Marie’s Coffee House

Retail Promenade:Grand FloralHarborLinksRegency GiftsMadison Fine Arts

Business Center

SECOND LEVEL:

Meeting Rooms:Manchester BallroomManchester FoyerManchester TerraceLitrenta FoyerElizabeth BallroomElizabeth FoyerElizabeth TerraceBetsyEdward GregoryMolly

THIRD LEVEL:

Meeting Rooms:AnnieConnaughtDel MarEmmaFordGeorge BushMadeleineMaggieOxfordMohsenWindsor

Recreation:Kin Spa & Pool

FOURTH LEVEL:

Meeting Rooms:Randle BallroomRandle FoyerRandle TerraceAmerica’s CupAmerica’s Cup TerraceAmerica’s Cup FoyerCunninghamGibbons

Hospitality SuitesConference Suites

Recreation:Pool Deck, Bar and StageFire-pits and Whirl PoolsEldredge Fitness CenterSport Courts


Committee ChairPatricia Consolver, CHAMCorporate Director Texas Health Resources Arlington, TX

Committee Members: Pam Carlisle, CHAMDirector, Patient AccessOhio HealthColumbus, OH

Suzan Lennen, CHAMPatient Access ManagerSaint John’s Health SystemAnderson, IN

Paula Pruett, CHAMDirector, Ambulatory Pre-Arrival

ServicesChildren’s Medical Center of

DallasDallas, TX

Becky Holman, CHAMPatient Access ManagerSt. John’s Health SystemSpringfield, MO

Stacy CollinsPatient Access DirectorEast Jefferson General HospitalMetairie, LA

Carmen Voelz, CHFP, CHAM, FHAMPerot Systems Corporation Brentwood, TN

Kandy Swanson, CHAMManager, AdmittingBaycare Health System: Morton

Plan HospitalClearwater, FL

Michelle GrayDirector, Patient AccessCincinnati Children’s Hospital

Medical CenterCincinnati, OH

Laura GilmourSCI Solutions, Inc.Los Gatos, CA

Jo Ann Tomes, CHAAManager, AdmittingCincinnati Children’s Hospital

Medical CenterCincinnati, OH

Terry Zimmerman, CHAMPatient Access DirectorTexas Health Arlington

Memorial HospitalArlington, TX

Danielle Day, CHAMDirector of Patient AccessHCA West Hills Hospital and

Medical CenterWest Hills, CA

Janet Hildreth, CHAMDirector of Patient FinanceNew York Presbyterian Hospital,

Dept. of PsychiatryWhite Plains, NY

Pamela Fiskum, CHAA, CHAMRegistration ManagerKadlec Medical CenterRichland, WA

Ramon VelezAdmissions ManagerEmory University HospitalAtlanta, GA

Stacy Calvaruso, CHAMDirector of PASOchsner Health SystemGonzales, LA

Yvonne A. Chase, CHAM Section Head, Patient Access &

Business Services Mayo Clinic Arizona Phoenix,AZ

Leslie WellsDirector, Patient AccessBayonne Medical CenterBayonne, NJ

Linda MackeySupervisor, Patient Access ServicesAkron Children’s HospitalAkron, OH

Rebecca Di Rocco, CHAMManager, Patient Access ServicesAkron Children’s HospitalAkron, OH

Shauna WardropCorporate DevelopmentCardon Healthcare NetworkSalt Lake City, UT

Tammy Stone, CHAA, CHAMDirector, Presbyterian Hospital of

DentonDenton, TX

2012 Conference Program Committee members NaHam Board of DirectorsPresident Holly Hiryak, RN, MNSc, CHAM Access Director, Ambulatory ServicesUAMS Medical Center

Vice President Jeff Brossard, CHAMPatient Access DirectorSt. John’s Hospital Springfield, MO

Immediate Past President and 2012 Conference Chair Patricia Consolver, CHAMCorporate Director Texas Health Resources Arlington, TX

Secretary Tammy Stone, CHAA, CHAMDirectorPresbyterian Hospital of DentonDenton, TX

Treasurer Ed Spires, CHAMSenior ConsultantSiemens HealthcareChesnee, SC

Certification Commission Chair Elizabeth Reason, CHAMPatient Access DirectorBay Regional Medical CenterBay City, MI

Membership Committee Chair Jeff Ferrell, CHAA, CHAM Manager, Patient Access ServicesHarris Methodist Fort Worth

HospitalFort Worth, TX

Policy Development/Government Relations Committee Chair Brenda Sauer, CHAMDirectorNew York Presbyterian HospitalNew York, NY

Publications Committee Chair James Hicks, III, CHAA, CHAM, CAM, FHAMMedAssetsAmelia Island, FL

Education Committee Chair Tammy Wood, CHAMConsultantGustafson & AssociatesCleveland, TN

Special Projects Committee Chair Tony Lovett, CHAMProcess ManagerConifer Health SolutionsCypress, TX

Executive Delegate and Northeast Regional Delegate Catherine Pallozzi, CHAM Director, Patient AccessAlbany Medical CenterAlbany, NY

Midwest Regional Delegate Suzan Lennen, CHAMPatient Access Manager Saint John’s Health System Anderson, IN

Southeast Regional Delegate Paul Shorrosh, CHAMPresidentDatabase Solutions, Inc.Mobile, AL

Southwest Regional Delegate Yvonne Chase, CHAMSection Head, Patient Access &

Business Services Mayo Clinic Arizona Phoenix,AZ

Central Regional Delegate Rebecca Holman, CHAMPatient Access ManagerSt. John’s Health SystemSpringfield, MO

Northwest Regional Delegate Donna Aasheim, CHAMDirector, Patient Access ServicesUniversity of Washington Medical

CenterSeattle, WA

Ex-officioGeneral CounselMichael J. Taubin, Esq.PartnerNixon Peabody LLPJericho, NY

NAHAM AmbassadorMaxine Wilson, CHAMClinton, TN

Executive DirectorMike CoppsNAHAM HeadquartersWashington, DC

It’s a Green Conference!Workshop session materials will remain available to all conference registrants via www.naham.org/conference until July 1, 2012. Registrants who paid in full were emailed a link to access the session materials. If you need assistance, please contact NAHAM after the conference and we will be happy to help you.

access Solutions marketplace Hours The NAHAM Access Solutions Marketplace is the premier showcase for exhibitors to display their latest products and services targeted to healthcare access managers. The exhibit hall is located in Douglas Pavilion, on the same floor as all conference events. The Marketplace is open:

Wednesday, May 9 6:00 p.m. – 8:30 p.m. Opening Welcome Reception Sponsored by SCI Solutions, Inc.

Thursday, May 10 11:45 a.m. – 2:00 p.m. Lunch in the Exhibit Hall/Meet the Exhibitors

Friday, May 11 7:30 a.m. – 9:30 a.m. Breakfast in Exhibit Hall/Raffles

Attendees who visit with our valued Business Partner members and have their check-off card initialed are eligible for NAHAM drawings and raffle drawings from exhibitors. The drawings will be held Friday, May 11 at 8:00 a.m. and 9:00 a.m. in the Marketplace. You must be present to win. Exhibiting companies also may hold drawings at this time.

Registration/Information HoursRegistration is located in the Manchester Foyer – 2nd Floor:

Tuesday, May 8 11:00 a.m. – 6:00 p.m.

Wednesday, May 9 7:30 a.m. – 6:00 p.m.

Thursday, May 10 7:30 a.m. – 5:30 p.m.

Friday, May 11 7:30 a.m. – 11:30 a.m.

annual membership Business meeting The annual membership business meeting will take place at the general session on Thursday, May 10. Committee Chairs will update the membership on their committees’ activities and take questions from the audience. Non-members also are welcome to attend; attire is business casual.

CHam Lounge All current Certified Healthcare Access Managers are welcome to enjoy the use of the CHAM Lounge open each day of the conference in Show Manager Office 3 – 2nd Floor. Take a break and enjoy a cup of coffee with fellow CHAMs, catch up with old friends, and make new acquaintances.

Contact Hours Members who are Certified Healthcare Access Associates (CHAA) or Certified Healthcare Access Managers (CHAM) will earn valuable contact hours valid toward certification renewal during this conference. The 38th Annual Educational Conference & Exposition provides 22 contact hours. The NAHAM University session qualifies for 2.5 contact hours and the Customer Service Symposium qualifies for 2.5 contact hours. All attendees will receive a certificate of attendance via email after the conference. A contact hour tracking sheet is available in attendee registration bags.

Evaluations Be sure to complete an evaluation form for each session you attend and return it to the session moderator or to the registration desk at the conclusion of the conference. The information you provide on the evaluations helps NAHAM deliver the targeted training that Patient Access Services professionals need and want. We also request that you complete the overall conference evaluation form included in your attendee registration bag. Drop this form off in one of the collection boxes located near the NAHAM registration desk or fax it to NAHAM at (202) 367-2125 no later than July 1, 2012.

general information


Name Badges/Event Tickets Name badges are required for admission to the Access Solutions Marketplace, conference sessions, and social functions. Badges also help facilitate networking and communication with your fellow attendees. If you lose your badge, we’ll be happy to provide a replacement upon showing your photo identification to the conference registrar.

Admission to the Opening Welcome Reception and the Pacific Sunset Reception are included in the full-conference registration fee. Attendees will need their name badge to be admitted to these events. Each registrant will receive a ticket for a complimentary beverage during the Opening Welcome Reception and Pacific Sunset Reception. Family members and other unregistered guests may purchase admission tickets for these events at the registration desk.

Security Keep your belongings in your room or in hand at all times. NAHAM is not liable for lost or stolen articles. When leaving a meeting room, please be sure you have all your items. NAHAM suggests that you write your name on your conference program in case it is misplaced and returned to the registration desk. Contact hotel security for any lost items.

The Manchester Grand Hyatt Hotel is an Americans with Disabilities Act (ADA)-accessible facility. Security and first aid services will be available via the hotel throughout the conference.

Smoking Smoking is prohibited in NAHAM educational sessions and social functions.

Poster Presentations Wednesday, May 9 11:00 a.m. – 11:30 a.m.Manchester Foyer – 2nd Floor

Poster Presentations will be on display throughout the conference. Posters will be attended by the authors, at which time attendees will have the opportunity to ask questions and learn more. Be sure to stop by!

Poster 1: Hiring and Onboarding: How Can You Recognize, Hire and Retain the Best Candidates?Presented by: Micheline Nollez, Director, Patient Access, Connecticut Children’s Medical Center Jamey Levis, Manager, Patient Access, Connecticut Children’s Medical Center

Poster 2: Go Green - Managing Financial Documents Critical to Claims PaymentPresented by: Bridgette Murray, RN, MBA, CHAM, Associate Director, Patient Access Services, University of Texas MD Anderson Cancer Center

Poster 3: CDM Management ProtocolsPresented by: Rebecca Kidder, RN, CS-P, Senior CDM Consultant, MedAssets

Poster 4: Maximizing Efficiency in Patient FlowPresented by:Daniel A. Nickerson, Assistant Director of Admitting & Special Projects, Willis Knighton Health System

Poster 5: People Involved in Improving Processes – Orlando HealthPresented by:Corey Krentsa, Manager, Patient Business, Orlando Health: Orlando Regional Medical Center, MD Anderson – Orlando Kathleen Shaw, Manager, Patient Business, Orlando Health: Dr. P. Phillips Hospital Erin Koscicki, Manager, Patient Business, Orlando Health: Orlando Regional Medical Center Emergency Department, Lucerne Medical Pavilion, Heart Institute and Physician Practice Liaison



NaHam Regional meetingsTuesday, May 85:15 p.m. – 6:15 p.m.

One of the most challenging aspects of participating in a large national conference is meeting fellow members and attendees from your area. To help facilitate this process, NAHAM will open this year’s conference with regional meetings. Each region’s delegate will lead a meeting for attendees from their respective geographic area to discuss regional issues, upcoming events, and more.

Southeast Region – Madeline AB – 3rd Floor Southwest Region – Ford BC – 3rd Floor Central Region – Madeline CD – 3rd Floor Midwest Region – Del Mar – 3rd Floor Northeast Region – Mohsen – 3rd Floor Northwest Region – Annie AB – 3rd Floor

NaHam University Tuesday, May 812:00 p.m. – 2:30 p.m.Manchester AB – 2nd Floor Lunch begins at 11:30 a.m. in Manchester Foyer – 2nd Floor

Designed for Patient Access managers in both academic and non-academic healthcare facilities, NAHAM University is a unique forum that provides multiple perspectives on key issues and will help you return to your hospital with great ideas to drive improvements.

Session Chair Pete Kraus, Business Analyst, Emory University, will address issues important to your hospital and the questions you want to ask. Attending NAHAM University qualifies you for 2.5 NAHAM contact hours. Prepare for a great collaborative learning opportunity!

Customer Service Symposium Tuesday, May 92:45 p.m. – 5:00 p.m.Manchester C – 2nd Floor

This special pre-conference symposium brings together professionals working in Patient Access Services to review and discuss the challenges as well as opportunities related to building a “going above and beyond” customer service culture in healthcare organizations.

Presented by:Julie Blind, Director, Patient Financial Services,SierraViewDistrict Hospital, Porterville, CA Maureen Bottom, Director of Admissions, Harris Methodist Southwest, Fort Worth, TX Jane Carlson, Manager, Patient Access, Lakeland Regional Medical Center, Lakeland, FL

*Separate registration is required to attend these symposia.

meetings Pre-conference symposia*


Wake-Up WalksWednesday, May 9; Thursday, May 10; and Friday, May 116:30 a.m. – 7:30 a.m.Meet at Registration Desk in Manchester Foyer – 2nd Floor

Kick off each day of the conference with NAHAM’s Wake-Up Walks. NAHAM continues the tradition this year and will lead attendees on invigorating walks along the San Diego Harbor on Wednesday, Thursday, and Friday mornings starting at 6:30 a.m. This is a great way to get fresh air, get energized, have fun, and meet your fellow attendees. This is not a race or high-impact exercise; however, comfortable footwear is recommended.

first-Time attendee and New member Breakfast Sponsored by Cardon Healthcare NetworkWednesday, May 97:45 a.m. – 8:45 a.m.Manchester A – 2nd Floor

Whether you are a new member or this is your first NAHAM conference, start your experience at the First-Time Attendee and New Member Breakfast, hosted by the NAHAM Board of Directors and the NAHAM Membership Committee. Enjoy continental breakfast during this prime opportunity to meet new friends, interact with your peers, and participate in fun networking activities.

Stress-free access ZoneHosted by SCI Solutions, Inc.Wednesday, May 94:45 p.m. – 6:00 p.m.Manchester A – 2nd Floor

Before our Welcome Reception begins, visit the Stress-Free AccessZone.HostedbySCISolutions,Inc.,theStress-FreeAccessZoneprovidescomplimentarybeveragesandrelaxingmassagesfor conference attendees.

opening Welcome Reception and access Solutions marketplaceSponsored by SCI Solutions, Inc.Wednesday, May 96:00 p.m. – 8:30 p.m.Douglas Pavilion – 1st Floor

You are cordially invited to attend the conference’s Opening Welcome Reception, sponsored by SCI Solutions, Inc. Don’t miss this opportunity to meet vendors, enjoy refreshments, and network with colleagues. Bring your check-off card and plenty of business cards to facilitate networking!

VisitSCISolutions,Inc.throughouttheconferenceatbooth401in the Access Solutions Marketplace.

Pacific Sunset ReceptionThursday, May 105:30 p.m. – 7:00 p.m.Pool Deck – 4th Floor

Join your colleagues on the pool deck at the Manchester Grand Hyatt Hotel to network, enjoy music, food, friends, and the spectacular sunset on San Diego Bay. Enjoy the reception before heading out to dinner with both old friends and new connections.

special events


NaHam awards Thursday, May 109:00 a.m. – 10:15 a.m.Presented During the General Session in Manchester D – 2nd Floor

Through our awards program, NAHAM officially recognizes outstanding contributions made to the association and to the field of Patient Access Services. Please join us to honor the 2012 award recipients at the Thursday general session. The following awards will be presented:

Doris E. Gleason Publication Award The Doris E. Gleason Publication Award recognizes NAHAM members who have gained professional visibility and recognition through written contributions to the Patient Access Services field.

Marian Blankenship Award The Marian Blankenship Award is presented to an individual who has made a significant contribution to the field of Patient Access.

Murray Rimmer Award The Murray Rimmer Award was established in 1988 to recognize major supporters and contributors to NAHAM. This award is given to an individual or entity that has made a significant and substantial contribution to the development of NAHAM as a national association in the healthcare industry.

Dale Williams Scholars Award The 2012 Dale Williams Scholars Award was bestowed upon:

Melissa Coliander Patient Access Manager Community Medical Center of Izard County Calico Rock, AR

The scholarship award is intended for individuals working in the field of Patient Access Services who have not previously attended a NAHAM conference, and it covers certain expenses to make the recipient’s attendance possible. Melissa Coliander will author an article for an upcoming issue of the NAHAM Access Management Journal.

special events (continued)

CHaa /CHam Recognition CeremonyThursday, May 109:00 a.m. – 10:15 a.m.Conducted During the General Session in Manchester D – 2nd Floor

Join your colleagues as we recognize the accomplishments of recent CHAA and CHAM recipients.


opening General Session and Joseph Denney Keynote address with Ian morrisonSponsored by SCI Solutions, Inc.Wednesday, May 9 9:00 a.m. – 11:00 a.m.Manchester D – 2nd Floor

Ian is an internationally known author, consultant, and futurist specializing in long-term forecasting and planning with particular emphasis on healthcare. He combines research and consulting skills with an incisive Scottish wit to help public and private organizations plan their longer-term future. Ian has written, lectured, and consulted on a wide variety of healthcare topics for government, industry, and a variety of nonprofit organizations in North America, Europe, and Asia. Ian is the author of Leading Change in Health Care: Building a Viable System for Today and Tomorrow (AHA Press/Health Forum, 2011), and Healthcare in the New Millennium: Vision, Values and Leadership (Jossey-Bass, 2002).

Closing General Session with Joe TyeFriday, May 11 11:15 a.m. – 12:30 p.m.Manchester D – 2nd Floor

JoeisCEOandHeadCoachofValuesCoachInc.,which provides consulting, training, and coaching on values-basedlifeandleadershipskills.ValuesCoachclients include hospitals, corporations, and nonprofit organizations across North America. Joe is the author

or coauthor of nine books and is a powerful and effective speaker on the topics of values,leadership,andpersonalmotivation.PriortofoundingValuesCoachin1994,he served as chief operating officer for a large community teaching hospital. During his healthcare career, he helped establish one of the nation’s most comprehensive emergency medical services programs at the University of Iowa Hospitals and Clinics, and was first president of the Association of Air Medical Services.

Keynote Presentations

In memoriam:Joseph Denney, 1950 – 2008

Joseph Denney was NAHAM President from 1990 until 1992 and served in practically every other volunteer position with NAHAM throughout the course of many years. He was a tireless supporter of NAHAM and an advocate for strengthening the role and profile of Patient Access Services in the provision of healthcare. Joe contributed immeasurably to the development of NAHAM and forged countless friendships with fellow members of our association.

By vote of the NAHAM Board of Directors in November 2008, it was decided to permanently name the opening keynote presentation in memory of Joseph Denney.


Wednesday, may 91:15 p.m. – 2:30 p.m. MedAssets Manchester A – 2nd FloorLunch provided by sponsoring company

Presented by:Julie Kay, Jason Brown, Magan Butler-Coleman, and Jit Sivalogan, MedAssets

About 70 percent of the data required for billing originates from the registration process. Unfortunately, the national average registration error rate is 46 percent. About half of the errors that result in denials could be prevented with a more effective financial clearance process. With the many disparate systems in use, Patient Access professionals are challenged to become more efficient and effective. MedAssets will demonstrate technology that standardizes the financial clearance process in a single platform.

Learning Objectives:• Understandthefinancialclearanceprocess,orthelackthereof,

within the pre-service area.

• Identifygapsandopportunitiesinthefinancialclearanceprocess.

• Understandhowtechnologycanclosethesegaps,improveefficiency and patient satisfaction, as well as obtain a significant return on investment.

1:15 p.m. – 2:30 p.m.DCS Global Systems, Inc. Manchester C – 2nd FloorLunch provided by sponsoring company

Presented by:Manoj Chhabra and Lance Mills, DCS Global Systems, Inc.

The purpose of this session is to emphasize the role of Patient Access in not only improving upfront collections but also enhancing the patient experience. Today, Patient Access is tasked with collecting the upfront portion of the patient’s bill at the point of scheduling and the remaining bill at the point of discharge. Patient Access is the start of the patient’s journey, and contributes substantially to making it a pleasant one.

In order to get the job done, the Patient Access Services professional deals with a complicated set of policies and procedures in addition to a multitude of tools on a daily basis, and yet they must excel in their performance.

Learning Objectives:• Learnamodel/processwithtoolsforaregistrartodopre-certs,

eligibility, medical necessity, and final clearance in a simplified way.

• Understandhowtoextendtheprocess,startingfromelectronicorders from a physician’s office all the way to viewing the remittances and claim status after the patient discharge, in the same system.

• Gainbestpracticesoneachoftheprocesses(pre-certs,patientestimates, and charity care forms) and show how they can be achieved using one integrated tool.

industry-sponsored symposiaNAHAM has offered our business partners and other industry friends the opportunity to highlight their products and services, present data, and provide product demonstrations during Industry-Sponsored Symposia. Industry-Sponsored Symposia will be held during lunch on Wednesday, May 9 and breakfast and late afternoon on Thursday, May 10.

Please note: meals will be served on a first-come, first-served basis and are provided by the sponsoring company. Attendance is limited, so be sure to arrive on time to secure your seat.

Those individuals not attending the Symposia are free to secure meals/snacks on their own in one of the many facilities available in and around the Manchester Grand Hyatt Hotel.


Thursday, may 107:30 a.m. – 8:45 a.m.HT Systems/PatientSecureManchester A – 2nd Floor Breakfast provided by sponsoring company

Presented by:Nowell Hernandez, Scripps Health David Wiener, HT Systems/PatientSecure

Improving Patient Registration with a Biometric Identification SystemCase Study by Scripps Health

Accurate identification of patients is one of the most important steps in making sure that the right care is provided to the right person. PatientSecure is a revolutionary innovation in patient identity management that uses biometric palm vein recognition technology to quickly and accurately identify the patient and automatically link them to their unique medical record.

Scripps Health successfully adopted this technology solution to reduce MRN error rate, to speed and simplify the registration process, and provide patients with protection against medical identity theft. Scripps Health will discuss how they successfully deployed PatientSecure with a high level of patient acceptance.

Learning Objectives: • Learntoensurepatientsafetybyaccuratelyidentifyingpatientsat

the point of care.

• Understandtheprocessofassociatingapatient’sbiometricrecordto his/her unique medical record, thereby eliminating duplicate medical records and overlays.

• Identifyhowtoprotectagainstmedicalidentitytheftandinvasionof patient privacy by eliminating the need for personal information said aloud during the registration process.

3:45 p.m. – 5:00 p.m.Trace by The White Stone Group, Inc.Manchester A – 2nd FloorSnack provided by sponsoring company

Presented by;Bill Wyman, MS, FACHE, FHFMA, Director of Revenue Cycle, Lowell General Hospital Sandra Clay-Hillyard, Pre-Services Manager, Patient Access, Lowell General Hospital Michael McAuliffe, Revenue Cycle Management, Lowell General Hospital

In 2010, Lowell General Hospital (LGH) recognized a problem with its manual, paper-driven approach to managing revenue cycle activity. The volume and complexity of communication made it nearly impossible for staff to locate information when it was needed. This led to scheduling delays, customer service concerns, and insurance denials. LGH now uses Trace to manage revenue cycle activity through a seamless, paperless process. Outcomes include reduced denials, improved customer service, and greater efficiency across the revenue cycle.

Learning Objectives:• Understandthenecessityofdocumentingcommunication

with payers for proof in order to overturn denials caused by communication breakdowns.

• Explorethebenefitsofmonitoringphonecallsinrevenue cycle departments, which improves customer service and issue resolution.

• Discoverhowtrackingfaxedordersthroughapaperless,enterprise-wide solution contributes to improved customer service for patients and clinical staff members. In addition, identify how to infuse revenue cycle initiatives into clinical areas.

3:45 p.m. – 5:00 p.m.AccuReg SoftwareManchester B – 2nd FloorSnack provided by sponsoring company

Presented by:Paul Shorrosh, MBA, MSW, CEO, AccuReg Software

What are the latest trends in Patient Access, and how does your facility measure up? Discover more than 200 of your peers’ answers to questions in the 2011 Registration Accuracy Benchmark Survey. This questionnaire explored several patient registration topics, such as accuracy, staff turnover, eligibility, and patient payment estimation. You’ll also discover solutions to the biggest challenges cited by survey respondents, and preview the latest Patient Access technology solutions.

Learning Objectives:• GainawarenessofthetopissuesreportedbyPatientAccess

departments, including an understanding of why registration accuracy rates have declined since 2008.

• Knowhowtosolveandobtainfundingforsolutionstofrequentlyreported problems related to training, staff turnover, registration accuracy, eligibility, insurance errors, and other key topics.

• UnderstandhowtoconveythevalueofPatientAccesstotherevenue cycle, and the importance of technology to support it to decision-makers.

exhibit hall floor Plan


SCI Community Access

Solutions

Community Readmission Management

Community Results and

Mobility

Healthcare begins… and ends… with SCI.

Connecting your community to carewww.scisolutions.com

SCI CLIENT INNOVATIONSUMMIT 2012SHARE CONNECT INNOVATE

SCI CLIENT INNOVATIONSUMMIT 2012SHARE CONNECT INNOVATE

Community Clinical Care Coordination

www.scisolutions.com/2012userconference


exhibitors

ABILITY Network Booth #708ABILITY is passionate about moving healthcare delivery to the next level. Their commitment to excellence has helped them provide hospitals, clinics, home healthcare agencies, physician groups, hospices, DME and skilled nursing facilities with a new transformational healthcare platform that helps simplify complex workflow processes, enhance administrative efficiencies, and improve patient safety and clinical awareness. ABILITY is making a difference with innovative products and services that improve the patient experience every day.

HAccuReg Software Booth #409AccuReg Registration Accuracy Software automatically audits 100% of registrations for hundreds of error types and presents errors back to the registrar for self-correction. Work queues, educational/training tools and performance reporting enable you to dramatically improve your department’s accuracy rates. AccuReg is backed by unparalleled service and continuous quality improvement. For more information, visit www.accuregsoftware.com.

HAHI Software, Inc. Booth #501AHI Software provides the Patient Access Department with the necessary tools to improve quality, facilitate data exchange, and enhance revenue cycle performance. Their solutions bring together a full suite of functionality with proven integration, easy self-service customization, and a superior user experience, resulting in improved revenue cycle management. AHI’s integrated solutions empower hospital revenue cycle teams to outperform industry standards. Their suite of solutions includes AHIQA, eligibility, patient identification, and lobby products.

HAMT Datasouth Corporation Booth #704With more than 40 years of experience, AMT Datasouth specializes in providing wristband and label printers for a variety of healthcare applications. Their intelligent Fastmark printers let you transition to the latest in bar code thermal printing, without programming changes. They are also compatible with almost every HIS platform. The AMTDS Fastmark printers are perfectly suited to assist in meeting your Positive Patient Safety initiatives by adding photos, linear or 2D bar codes to your patient wristbands and labels.

Avadyne Health Inc.Booth #214Avadyne Health and Benchmark Revenue Management have merged, bringing technology and service together to perfect the revenue cycle. Next In Queue workflow ensures the next important account is delivered to your staff, or your “on-demand” Avadyne team. Their commitment to the total patient experience takes your continuum of care and extends it through the revenue cycle, from Patient Access through Account Resolution. The result is high

patient satisfaction and optimized reimbursement. That’s Your Revenue Cycle. Perfected.

Cerner Corporation Booth #701For more than 30 years, Cerner has transformed healthcare by eliminating error, variance, and waste for providers and consumers around the world. Cerner’s comprehensive revenue cycle management offerings for acute and ambulatory venues provide operational services that help healthcare organizations and physicians’ offices improve their end-to-end revenue cycle functions. This unique system creates a more efficient workflow, increases reimbursements, lowers costs, and ensures compliance. For more information, visit www.cerner.com.

ClientTell Booth #609ClientTell, Inc. is a leading provider of cloud-based notifications and patient messaging solutions. Utilizing a web-native communication platform, they provide unrivaled performance and reliability, delivering notifications through phone, email, text, and smartphone applications. Over 20,000 providers rely on ClientTell for delivering appointment reminders and related notifications while also providing the receipt and delivery of lab results inquiries. For more information, please visit www.clienttell.net or call (877) 244-9178.

Computime Booth #804Headquartered in St. Louis, MO, Computime delivers biometric, eSignature capture pads to healthcare providers in pursuit of paperless processes. As an authorized fulfillment partner for Topaz Systems, leading developer, and manufacturer of electronic signature software and hardware, Computime has helped thousands of organizations save time and money by eliminating the need for paper documents via the use of electronic signature products. Learn more about Computime’s quality service and customer focus at www.computimeonline.com.

Conifer Health Solutions Booth #800Let Conifer’s scheduling support handle outpatient imaging calls that otherwise might be missed or stuck on hold. As a Conifer client, you determine the level of our scheduling support. Conifer’s service does not require lengthy IT integration, as we access your hospital’s existing scheduling system. Benefits of Conifer’s scheduling support include extended scheduling coverage/increased access; improved physician and patient satisfaction; ability to meet increased demand; decreased no-shows; and one-call scheduling/pre-registration.

Convergent Revenue Cycle Management, Inc. Booth #702Convergent helps hospitals increase patient satisfaction while improving their financial performance through their CARE product lines. CARE Patient Experience provides increased patient loyalty, more payment at point-of-service, reduced

denials, expedited registration, and reduction in missed appointments. Through CARE, Convergent also specializes in recovery on denied or underpaid insurance claims through attorney involvement, self-pay, bad debt collections, and more. Convergent combines adaptable workflows, technology-driven operations, and next-generation analytics for superior performance.

CORE Business Technologies Booth #204Focused on improving your patient payment outcomes.iPayment Revenue Portal delivers an enterprise-wide solution that meets requirements for Patient Access, revenue cycle operations, treasury services, and patient financial services. Benefits include increased control of incoming payments with one solution that supports POS, call center, and web; enhanced customer satisfaction; increased time savings with seamless integration to key systems; and improved business procedures through automation.

HCraneware Booth #509Craneware is the leader in automated revenue integrity solutions that improve healthcare organizations’ financial performance. Craneware solutions help hospitals effectively price, charge, code, and retain earned revenue for patient care services and supplies. Clients achieve visibility required to prevent revenue leakage, optimizing reimbursement, increasing operational efficiency, and minimizing compliance risk.

CSI Financial Services Booth #210Interested in improving patient satisfaction, increasing cash collections and reducing A/R days? CSI Financial Services’ ClearBalance program is the healthcare industry leader in providing patients interest-free and low-interest bank loans with low monthly payments. Since 1992, CSI has provided bank loans to more than 604,000 patients nationwide with a greater than 99% patient satisfaction rate!

HDCS Global Systems, Inc. Booth #303DCS Global provides a full suite of products to increase POS cash collections along with reducing AR days for improved cash flow. They provide tools for PAS and PFS, including registration accuracy, bill estimator, eligibility, authorizations, medical necessity, address verification, and patient’s ability to pay. To enhance patient experience, they provide self-service check-in with kiosk, patient portal, online bill pay, and patient satisfaction surveys.

Diebold IncorporatedBooth #815As a global technology leader and innovative services provider, Diebold delivers customized, integrated security and self-service solutions. Diebold’s solutions and services improve operational efficiencies, enhance security, deliver optimum consumer experience and grow and retain the customer base.Visitwww.diebold.comtodiscoverhowtheirsolutions portfolio can help drive your business.

Exhibitors marked with a star are NAHAM Business Partner members. Attendees who visit with our valued Business Partner members and have their check-off card initialed are eligible for NAHAM drawings and raffle drawings from exhibitors. For more information, reference the Access Solutions Marketplace Hours on page 8.

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DivDatBooth #109DivDat Healthcare Solutions provides a comprehensive platform which enables healthcare providers to effectively communicate with their patients over multiple channels and get paid faster. Those channels include point of service collections, patient friendly statements and patient payment portals.

Emdeon Booth #211Emdeon is the leading provider of intelligent revenue cycle solutions that combine advanced technology with highly trained professionals, enabling hospitals and health systems to maximize revenue and profitability. With growing bad debt and increasing pressure on reimbursement rates, Emdeon’s full suite of solutions and technology-enabled services help ensure that healthcare businesses succeed.

eSolutions, Inc. Booth #705eSolutions provides eligibility verification services for Medicare, Medicaid, and most major commercial payers. Their completely Web-based eligibility verification tools can be easily integrated into your daily procedure and even work with your existing systems. Their Medicare verification process can correct errors with the patient’s name, HIC number, date of birth, and gender. Choose from real-time eligibility verification or custom batch processing to experience an immediate and dramatic decrease in registration errors. Your staff will thank you.

Experian Healthcare Booth #200Experian Healthcare’s comprehensive suite of revenue cycle products and services is powered by data and advanced analytics, enabling healthcare organizations to redefine financial performance and transform payment processes so they can optimize collections from patients and payers.

Financial Healthcare Systems – TransUnion Healthcare Booth #709FHS ClearQuote™ offers providers a secure, Web-based solution by combining the information from their contracts with payers, historic charges, and current patient benefits to calculate the patient’s out of pocket responsibility. One of the first patient estimation solutions to address the rising demands of price transparency, ClearQuote provides credible estimates prior to treatment, enabling providers to increase POS collections and patient satisfaction. ClearQuote, the only HFMA-Peer-Reviewed estimation tool, is the estimation engine for many leading industry revenue cycle solutions.

FormFast Booth #601Since 1992, FormFast software has enabled healthcare organizations to achieve significant process improvement across the enterprise, supporting HR, contract management, rogue clinical

processes, risk management, and countless other workflows. A top-ranked provider of electronic workflow solutions, FormFast serves more than 850 hospitals internationally. Their easy-to-use software helps healthcare organizations accelerate their progression from time-consuming manual processes to fully automated workflows.

HGustafson & Associates, Inc. Booth #611Gustafson & Associates, Inc. honors God in all that they do, providing innovative revenue cycle consulting and education services to best performers and those striving to reach that level. They offer TRACostSM avoidable cost analysis; interim leadership; TouchstoneSM processing timeliness and quality benchmark reviews; operational and compliance evaluations; process redesign; patient focus groups; insourced cash acceleration and denial elimination initiatives; outsource feasibility/selection assistance; employee competency assessment and training; and professional leadership coaching. Gustafson & Associates, Inc. are the last revenue cycle consultants you’ll ever need.

HealthFirst Financial Booth #105HealthFirst Financial offers self-pay solutions for the healthcare community, including: up-front, director-to-provider self-pay funding; reduced A/R costs; flexible self-pay patient financing options; short-term and long-term programs; 0% patient financing options; a professional and friendly call center; and 24/7 online client account management—all while maintaining their focus on the community.

Hospital Employee Labor Pool, Inc. Booth #101Hospital Employee Labor Pool, Inc. (H.E.L.P.) is an experienced provider of Healthcare Staffing Solutions. They offer the comprehensive knowledge and resources that your organization requires for success and are committed to providing cost-effective support when filling vacancies with their experienced and competent employees. They achieve this goal by placing employees who have received the proper training programs, experience and education. Their pool of seasoned and experienced healthcare specialists are always available to serve their clients.

HT Systems/PatientSecure Booth #309HT Systems is a healthcare technology leader, providing the latest innovation in patient identity management. PatientSecure®, the company’s flagship Biometric Patient Identification Management System, links the biometric palm vein pattern of the patient to their medical record in any HIS registration, EMPI, or EMR system. PatientSecure® is currently installed at more than 75 hospitals and hundreds of affiliated clinics and physician practices across the country, with more than five million patients enrolled.

ICO Uniforms Booth #610ICO Uniforms is the leading provider of stylish career apparel and corporate uniform programs. The ICO Career Apparel Collection offers beautiful, luxurious, refined office fashion designed for how women and men live and work today, at prices to fit every budget. Their unique mix of stylish clothing and an industry-leading service model have allowed ICO to become the top choice among image-conscious companies throughout the U.S., proving that looking great does not have to cost more.

HKramer Healthcare Technologies Booth #400Kramer Healthcare Technologies offers a completely integrated suite of Web-based software tools and professional services that equip and empower employees. Kramer assists in reshaping the patient encounter, ensuring patient information is accurate from pre-registration to discharge. Kramer provides quality assurance through integration, workflow, and employee accountability, effectively combining people, processes and technology. Kramer partners with healthcare organizations to maximize reimbursement, track performance, and recommend improvements throughout the revenue cycle.

HM2SYS Technologies Booth #808RightPatient™ is a multi-biometric patient identification system developed by M2SYS Technology, a global leader in biometrics research and development. RightPatient™ safeguards patient health by ensuring near-100 percent identification accuracy and features the choice of iris biometric recognition, the most accurate and hygienic biometric patient ID technology available. It provides users with the ability to search millions of records per second and the only true way to prevent duplicate medicalrecords.VisitBooth#808forademo.Formore information, please visit www.rightpatient.com.

HMedAssets Booth #201MedAssets Access Integrity suite of Patient Access management solutions improves cash collections, reduces front-end denials and improves efficiencies during patient registration. They offer proven revenue cycle, spend, and clinical resource management solutions that help capture revenue, control cost, improve margins and cash flow, increase regulatory compliance,andoptimizeoperationalefficiency.Visitwww.medassets.com to learn about how more than 4,200 hospitals and 100,000 non-acute healthcare providers rely on MedAssets to achieve sustainable performance improvement.

HMedeAnalytics, Inc. Booth #505Founded in 1994, MedeAnalytics, Inc. delivers performance management solutions across the healthcare system—including hospitals, physician practices and payers—to ensure accountability and improve financial, operational, and clinical outcomes. For more information, visit www.medeanalytics.com.


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NEMO-QBooth #111Track your patient wait-time and throughput in virtually any department in your hospital. NEMO-Q is in the business of developing and manufacturing software and hardware systems to manage the flow of patients. These patient flow management systems control wait-time, employee productivity, and staff scheduling, through statistical analysis anywhere people wait in line.

NEPS, LLCBooth #216NEPS helps hospitals increase patient safety, improve accuracy, and reduce errors. Hundreds of hospitals nationwide rely on NEPS solutions for admissions (bar coded wristbands, color photo wristbands, on-demand digital forms, downtime registration), patient care (clinical forms, chart labels), lab, pharmacy (bar codedB&WandcolorMed/IVlabels),andfinance(checks, purchase orders, invoices, statements). Their Health e-Connect suite of products helps healthcare organizations improve patient satisfaction, streamline operations, and most importantly, keep patients safe.

NTT DATA Healthcare Technologies (formerly Keane)Booth #208NTT Data Healthcare Technologies offers healthcare organizations a complete IT solution, with applications that increase efficiency, reduce medical errors, and enhance the revenue cycle. NTT Data’s solutions include ONC-ATCB certified Optimum, featuring one of the industry’s leading RCM solutions, comprehensive clinicals, EHR, general financials, and post-acute solutions.

Optum Booth #810Optum™ is an information and technology-enabled health services business platform serving the broad health marketplace, including care providers, plan sponsors, life sciences companies, and consumers. OptumInsight specializes in improving the performance of the health system by providing analytics, technology, and consulting services, and is the leading provider of computer-assisted coding solutions. For more information, visit www.optuminsight.com.

OVAG International Booth #710OVAGInternationalistheleadingproviderofinternational receivables management and debt collection services to the U.S. healthcare industry, handling accounts from billing to bad debt. Their multi-lingual, Swiss-based agency will assist your facility with your international receivables needs, including foreign and travel insurance, self-pay, and embassyaccounts.ContactOVAGInternationalat(866) 367-6824 or www.ovagusa.com.

Passport Health Communications, Inc. Booth #408Passport Health Communications, Inc. provides revenue cycle management solutions to one in three U.S. hospitals and 5,000 other healthcare facilities across all 50 states. Their innovative eCare® solutions enhance user efficiency, improve data accuracy and increase bottom-line profitability. Know your patient, protect your reimbursement and collect your payment with eCare®.

PatientWorks Booth #608PatientWorks® provides a family of software that enables healthcare facilities to build print-merge and form-fill applications (E-Forms), as well as create customizable kiosk touch screen environments that combine data from their HIS with user-defined forms to produce automated and on-demand laser, fax, electronic, email (PGP Encrypted) output, automatically integrating with your EMR or EDM systems. KioskWorks® provides check in, bill payment, wayfinding, directory assistance, and hospital resourceandpolicyinformation.VisitPatientWorksatwww.patientworks.com.

PHG TechnologiesBooth #103EasyID label sheets and ID band products from PHG Technologies (PHG) help ensure all your patients are correctly identified. PHG, a woman-owned business, promotes positive patient ID through the use of high-quality, made-in-the-USA ID bands and label sheets. Their innovative products are designed with the patient’s safety and comfort in mind. With its commitment to produce products in the USA, PHG has the ability to create custom ID products at reasonable costs.

HPMMC Booth #311PMMC Estimator PRO provides the end users an intuitive, professional way to increase cash collections at the time of service. PMMC Estimator PRO estimates the patient portion of the bill through claim history, payer contractual rates, and eligibility integration, providing the most accurate way to assess the patient’s portion of the bill before they arrive at the hospital. The result: increased cash flow, reduction in bad debt, and increased patient satisfaction. PMMC…Driving Financial Performance.

Precision Automation Solutions, Inc. Booth #700Real-time, at a glance, and simplicity are just a few words that describe Precision Automation Solutions, Inc.’s philosophy. Their goal is to automate the processes within your organization through real-time data and visuals, alleviating the need for phone calls, pencil and paper, or white boards. Bedboard, their award-winning program and process, is just part of their extensive menu of services to automate interdepartmental communication and coordination.

Precision Document Solutions, Inc. Booth #212PDS has been helping healthcare providers reduce cost, improve patient care and reduce paper since 2002. Their clients range from the largest providers in the U.S. to smaller market hospitals. Whether you are considering forms automation, EMR readiness, physician order management, or advanced fax distribution, PDS can deliver. Let PDS focus on the details while you focus on patient care.

Precision Dynamics Corporation Booth #209The merger of Precision Dynamics and St. John provides you with the industry’s leading and largest selection of wristband, label, medical records, and imaging solutions. Their products are used in the best and safest hospitals worldwide, while reaching every major touch point in the delivery of care—from admissions to discharge. With personal, expert consultation and comprehensive in-service capabilities, they’re committed to 100% satisfaction before,during,andafteryourorder.Visitwww.pdcorp.com and www.stjohninc.com.

HQuadraMed Booth #308QuadraMed’s award-winning access/identity management solutions improve the patient experience and help health systems identify patients and resources accurately at registration and at every entry point. From self-service solutions that enable automatic bill pay, check-in, and appointment-setting to automated scheduling of facility resources and resolving duplicate records with their MPI solutions (ranked#1inKLAS),QuadraMed’sadvancedAccess/identity management solutions improve patient safety and satisfaction throughout the continuum of care.

HRecondo TechnologyBooth #814Recondo® software connects patients, payers, and providers, helping hospitals move revenue cycle operations up-front, increasing POS collections, preventing insurance denials, and managing claim status. SurePayHealth® delivers accurate statements of financial responsibility at POS and helps hospitals increase cash collection. EligibilityPlus™ provides the most complete view of insurance benefits available in the industry. Authorization-Denial Prevention™ automatically tracks authorization status and submission and reduces costly insurance denials. Trilogi® RevRecovery reduces accounts receivable and maximizes payer collections.

RelayHealth Booth #508RelayHealth’s suite of proven revenue cycle solutions enables providers to overcome the most challenging financial and operational issues to help improve margins and lower costs. With market-leading clinical, financial, and patient connectivity solutions, RelayHealth provides the access and tools to improve patient care, enhance financial management and interact with patients and other healthcare providers.

exhibitors


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Put these advantages to work for you and experience the benefits of Health Connections Brought to Life™.

Resource Corporation of America Booth #301Resource Corporation of America is the go-to resource for solutions that convert a hospital’s at-risk dollars into revenue. A trusted partner to hospitals nationwide, they provide an easy, cost-effective way to identify every reimbursement option and successfully navigate complex qualification processes to secure payment. Resource Corporation of America delivers measurable results to hospitals of all sizes, types, and ownership structures, dramatically increasing the recovery of at-risk revenue while minimizing fixed collection costs.

HRevenue360® Booth #205Power your revenue cycle with Revenue360®. Integrated with your Hospital Information System to automate Patient Access processes, Revenue360® enables real-time validation at/before the point of service, ensuring registration accuracy while avoiding costly errors. Providing customized intelligent guidance based on facility-specific business rules, Revenue360® guides staff through complex processes, including insurance selection, eligibility verification, identity validation, medical necessity, pricing estimation, payment assessment/processing, and Medicaid/charity qualification, turning even the most inexperienced registrars into Patient Access experts. Learn more at www.Revenue360.net.

HSCI Solutions, Inc. Booth #401SCI is transforming healthcare in the cloud with a rules-based, workflow-enabled community solution that orchestrates patient care across hospital service areas. SCI aligns reimbursement with clinical appropriateness and compliance through efficient and secure exchange of clinical and financial information between patients, physicians and healthcare facilities regardless of originating system. SCI increases referrals, drives physician adoption, and reduces in-and-out-of-network revenue leakage. SCI lowers readmission rates, reducing health plan denials and underpayments through workflow revenue management.

Siemens HealthcareBooth #602Siemens Healthcare is one of the world’s largest suppliers of healthcare technology. Their revenue cycle solutions help providers enhance patient satisfaction, the heartbeat of the revenue cycle. The solutions they offer include online patient self-scheduling, patient bill estimation, financial clearance, online bill payment, patient-friendly statements,patientportal,andHIE.VisitBooth#602tosignaheartdecal,andSiemenswillmakeadonation to the American Heart Association on your behalf.

SmartSource ServicesBooth #802The integrated patient communication specialists at Smart Source Services help hospitals, such as Johns Hopkins and UCLA, efficiently deliver better, more satisfying healthcare by getting patients to the right place, at the right time. Smart Source helps reduce no-show and rescheduling costs while improving patient satisfaction. Smart Source communication experts speak both your language and your patients’.

The SSI Group, Inc. Booth #703The SSI Group, Inc. is a national information technology company that supports provider, payer, and physician services in managing their revenue cycle recovery. They support more than 2,400 customers with 200,000 built-in edits and 800 payer connections. SSI processes 311 million transactions annually, totaling in excess of $588 billion. They lead the healthcare field in claims management technology, EDI platforms, and networking. Utilizing ClickON® Technology, SSI delivers HIPAA-certified transactions from Claredi and SSI’s clearinghouse is EHNAC-certified.

Standard Register HealthcareBooth #715Standard Register Healthcare helps hospitals enhance patient safety and the revenue cycle with automated Patient Access solutions. Their offerings accurately capture patient information, consents and signatures; validate patient identity; positively identify patients and their documentation with bar codes and photos; improve collection of medication history; and maintain the integrity of registration during network and system downtime.

STAT Technologies, Inc. Booth #604STAT Technologies, Inc. provides advanced inpatient and outpatient scheduling solutions that are completely integrated with all HIS and Ancillary Systems. Their industry-exclusive inpatient flow management platform is proven to reduce ALOS, improve capacity management, and increase both patient satisfaction and staff and clinician productivity. Their physician and patient portals are user-friendly and widely adopted. Stop by booth #604totalkabouthowSTATcanhelpimproveyourbottom line results. STAT is proud to support NAHAM. Visitwww.stattechnologiesinc.com.

TabBand – Ampro Group LLC Booth #605TabBand Shield patient wristbands guarantee 100% positive patient identification for 100% of a patient’s hospital stay. A clear acrylic cover protects critical patient information from fluids and smearing. Use it with any hospital software or identification system. Explore the full TabBand line, including wristbands for color-coding, write-on, and card embossers.

HTrace by The White Stone Group, Inc. Booth #300Trace captures and manages revenue cycle communication across the healthcare continuum. Tracking communication is essential for hospitals to achieve strong financial performance, full compliance, and maximum productivity. Hospitals nationwide depend on Trace to enhance financial strength and operational performance by providing convenient access to critical communications.

UCB, Inc. Booth #404Since 1959, UCB, Inc. has provided intelligent solutions to healthcare providers nationally. Solutions include: automated charity technology, payment probability scoring, Medicaid and Medicare discovery technology, bedside Medicaid eligibility, self-pay early out, pre-collection, and bad debt services. UCB offers financial stability, acute analytical skills, and technical capabilities to provide the most effective revenue cycle capabilities available today. UCB has the resources, cognizance, and technology to assist you with your revenue enhancement initiatives.

Vecna MedicalBooth #816On-lineoron-premise,Vecna’sAHA-endorsedpatient self-service tools recruit a motivated patient population and make clerical tasks virtually obsolete. By automating routine processes, patients enjoy shorter wait-times while providers eliminate paperwork, increase throughput, improve revenue collections, and reduce cost. Providing web-based patient portals and on-site patient kiosks is a priority in today’s hospital environments. Integrating disparate information systemsiskeytosuccessfulimplementation.Vecnahasproven experience and expertise in developing both patient web portal and kiosk delivery paths.

XPress Systems, LLC Booth #600XPress Systems, LLC offers innovative, cost-effective solutions for patient identification. Products such as “Patient ID XPress” label and wristband creation systems help reduce cost and improve efficiency. XPress now also introduces the new “SensaBand” line of patient wristbands. They’re sure you’ll agree that SensaBand wristbands are the softest, lightest, most comfortable wristbands on the market. Be sure to visitBooth#600.


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Please support our Business Partner members.

NAHAM’s Business Partners actively contribute

to NAHAM and the important work of our

members. We thank them for their continued

support! For more information about Business

Partner benefits and to become a member,

visit www.naham.org.

Business Partner members

AHI Software, Inc.

AMT Datasouth Corporation

Bottomline Technologies

Database Solutions, Inc. (AccuReg Software)

DCS Global Systems, Inc.

Gustafson & Associates, Inc.

Kramer Healthcare Technologies

M2SYS Technology

MedAssets

MedeAnalytics, Inc.

PMMC

Provider Advantage NW, Inc

QuadraMed

Recondo Technology

SCI Solutions, Inc.

Trace/The White Stone Group, Inc.

Wolfskill & Associates

Active members as of April 1

May 15–18, 2013NaHam 39TH aNNUaL EDUCaTIoNaL conference & expositionh y a t t r e g e n c y a t l a n t a , a t l a n t a , g e o r g i a

May 13–16, 2014NaHam 40TH aNNUaL EDUCaTIoNaL conference & expositionW e s t i n d i P l o m a t r e s o r t & s P a , h o l ly W o o d , f l

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