think simple: a fresh approach to user assistance
DESCRIPTION
Is online help all that it can be? Does it truly help users? We don't think so. Mainly because help contains too much unnecessary information, and doesn't always take advantage of modern methods of delivery. In this presentation, we look at how you can simplify online help and make it more purposeful, without it being incomplete.TRANSCRIPT
Think Simple: A Fresh Approach to User Assistance
Aaron Davisand
Scott Nesbitt
Think simple
Are we giving users the help they need, in the way they need it?
1.0 + 2.0 = 1.5?
People are looking for advanced tips and tricks. They're not looking for the basics. They're looking for things that will give them more of an edge. And they're looking for it in a style that's fun and engaging. — Tim O'Reilly
Don't be afraid to cut
Start at the front
Think outside the ToC
Get organized
Adapt to the reading habits of today's users
Help doesn't always mean a help system
Consider audio and video
Write as you'd speak
Questions?
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