Terex Cranes International · 2014.1

THINK PINK!Working to Lift Up Breast Cancer Awareness >>> more on page 4

A GIANT JOURNEYHow to ship a CC 8800 >>> more on page 12

WORKING SAFELY Zero accidents for two years in steel fabrication, painting and boom assembly department>>> more on page 14

CONTENTSFrom Tim’s Desk 2

Terex Cranes Anniversaries 3

Think Pink! 4

Bringing Terex vision to life 5

Lifting for a good cause 6

Strengthening a solid network 7

Montceau les Mines visitor center 8

Phnom Bakheng temple restoration 9

Mexico City highway project 10

A real indigenous 11

A giant journey 12

A world of support 13

Working safely 14

Making safety personal 15

Where in the world? 16

Inside Terex Cranes & NewsFrom Tim’s Desk

Terex Cranes Global Marketingc/o Terex Cranes Germany GmbHDinglerstraße 24 · 66482 Zweibrücken · GermanyT +49 (0) 6332 830 · info.cranes@terex.com

www.terex.com/cranes

EDITORIALDo you have questions? Do you know a team or a topic that should be covered in one of our next issues? Please let us know at Hooked@terex.com

Yours,

Anne SteebGlobal MarketingMarketing CommunicationTerex Cranes

IMPRESSUMSince joining Terex Cranes, I have been learning about the industry in general and our business in particular. It is clear that we have dedicated team members, excellent products, committed distributors and great customers. Now, we are working on improving the way we face our customers. We want to be easier to do business with.

Growing from our heritage of selling from many locations, Terex Cranes previously operated under a factory-based structure, which required our customers to buy from multiple factories. This resulted in different policies, dissimilar terms and inconsistent levels of customer service. We realized that we can make it easier for customers, and so we are improving our sales and support structure. Terex Cranes is evolving, leveraging our experience and refining our practices to make us more responsive to customer needs – whether it’s through new models like the Quadstar 1100 and the Superlift 3800, or

backing the equipment with unmatched 24/7 service and parts support.We are starting our transition to operating with a regional focus, and the customers will start experiencing the difference and benefits of this new approach to sales and service. Instead of contacting multiple Team Members to order equipment from a particular factory, we are striving to provide one contact at Terex Cranes to get the right lifting solution from the expansive Terex line, regardless if it’s a crawler crane from Zweibrücken, a rough terrain crane from Waverly or a truck crane from Montceau-les-Mines.Around the globe we are introducing this organi- zational structure with a dedicated leader for each region and strengthening our field support resources. They will be key Team Members leading the change to operating on a regional basis and making the necessary changes that allow Terex to be more responsive to equipment and service needs for Terex Cranes in: North America, Latin America, EMEAR, Asia and Pacific.

This transition to a regional focus is a significant paradigm shift in our operational structure, and it is an example of how Delivering Success isn’t just another slogan but a promise that we will continue to work on to improve. It reflects our passion and pride for this business, our customers and their continued success. I am looking forward to those changes and becoming the most responsive manufacturer in the industry.

Throughout this year, you all have worked hard and I would like to thank you for your contribution. You are vital to Terex Cranes becoming a more customer- responsive organization. 2014 will be a busy year for all of us, and I am convinced that together we will make it a successful year – for our customers and for Terex Cranes.

Let’s get to work...

YOURS,

ONEWITH THE CUSTOMER

Tim Ford President, Terex Cranes

Effective Date: December 2013. Product specifications and prices are subject to change without notice or obligation. The photographs and/or drawings in this document are for illustrative purposes only. Refer to the appropriate Operator’s Manual for instructions on the proper use of this equipment. Failure to follow the appropriate Operator’s Manual when using our equipment or to otherwise act irresponsibly may result in serious injury or death. The only warranty applicable to our equipment is the standard written warranty applicable to the particular product and sale and Terex makes no other warranty, express or implied. Products and services listed may be trademarks, service marks or trade-names of Terex Corporation and/or its subsidiaries in the USA and other countries. All rights are reserved. Terex is a registered trademark of Terex Corporation in the USA and many other countries.

Please note: Not all products are available in all countries according to legal requirements. Please consult your local Terex distributor for more information.

Copyright Terex Cranes 2013

GET HOOKEDAlthough working in a global organization like Terex Cranes, we are still often focused on our own location and don’t know what’s happening in the factory in a neighboring country, not to speak of those on other continents. This is a pity, because there is much to learn from each other. We created HOOKED in order to fill this gap and to let you know what is going on in all Terex Cranes.

WHY HOOKED?Well, it is a pun: Of course it refers to the hook on cranes, but “hooked” can also mean “addicted”. And are we not all addicted to the crane business and the great machines we build?Many team members from all locations worked together to build this first issue. And you are very welcome to support us for the coming releases. In order to make this YOUR magazine, we have to rely on your input.

TEAM MEMBERS CELEBRATING A JUBILEE…

DECEMBER 201325 YEARS Catia Piazzi Crespellano, Italy Juergen Schroeder Zweibruecken, Germany 40 YEARS Juergen Decker Zweibruecken, Germany Smajil Rustemovic Zweibruecken, Germany

JANUARY 201425 YEARS Christian Ciupak Montceau Les Mines, France Herve Fery Montceau Les Mines, France Philippe Tassart Montceau Les Mines, France Paolo Stefani Fontanafredda, Italy Peter Schmidt Zweibruecken, Germany Astrid Menges Zweibruecken, Germany Klaus Schwarz Zweibruecken, Germany Michael Sachs Zweibruecken, Germany30 YEARS Gloria Fugazzaro Crespellano, Italy Daniel Schmidt Waverly, USA40 YEARS Gilles Rouget Montceau Les Mines, France45 YEARS Heinz Luebbe Zweibruecken, Germany

FEBRUARY 201425 YEARS Grady Singleton Wilmington, USA Patrick Bernachot Montceau Les Mines, France Jean Buchheit Zweibruecken, Germany Alexander Schneble Zweibruecken, Germany Roland Blietschau Zweibruecken, Germany Josef-Walter Schuett Zweibruecken, Germany35 YEARS Mauro Tacconi Crespellano, Italy40 YEARS Juergen Sand Zweibruecken, Germany

Do you have questions? Do you know a team or a topic that should be covered in one of our next issues? Please let us know at Hooked@terex.com

TEREX CRANES ANNIVERSARIES

32

Terex Cranes Team News

A new Terex® T 340-1 Hydraulic Truck Crane recently completed its journey from Waverly, Iowa, to Atlanta, Georgia, sporting a fresh new pink paint job, donated by Terex Cranes. In addition to lifting material to help with the construction and renovation of structures, this new Terex crane will raise awareness and provide fundraising opportunities to support breast cancer research. The owner of the new crane, Phoenix Crane Rental of Mableton, GA passionately supports organizations that help to save and strengthen the lives of those fighting breast cancer, and the new crane is just one method to help with their support.

Crane driver Jessica Ives from Phoenix Crane with her new T 340

All the women at Terex Waverly posed with the pink crane

“This is the second Terex T 340-1 crane that Phoenix Crane has painted in this distinct pink color,” says Steve Ake, regional business manager for Terex Cranes. “We are honored that they have chosen a Terex model from their fleet to support such a worthy cause and are happy to donate this special paint and decal scheme.”

Prior to leaving the factory, the women of Terex in Waverly gathered in front of the pink crane for a photo opportunity. Front and center among those donning the pink shirts in support of Breast Cancer Awareness Month was a member of the Terex family who is currently fighting the disease along with her walking team members and friends wearing bandanas. “We wanted to show our support of Phoenix Crane’s initiative and do it by showing how our women are on board with the cause,” says Jamie Harthoorn, marketing specialist for Terex Cranes.

The first stop for the T 340-1 crane was the Atlanta 2-Day Walk for Breast Cancer, held October 5 and 6 by the non-profit group, It’s The Journey, Inc. With its shiny new pink shell, the crane was on display for participants to get an up close and personal look at the crane and experience what it’s like to be in the operator’s seat.

Operating the new pink crane will be Jessica Ives, Phoenix Crane’s first female crane operator. As part of its commitment to It’s The Journey, Phoenix Crane plans to donate a portion of the hourly rental revenues from both pink cranes to the organization. “Over the years, we have contributed regularly to a variety of charities but have not gotten involved with any particular cause with passion, until now,” says Mike Phillips, president of Phoenix Crane. “Looking at the Atlanta 2-Day Walk for Breast Cancer, which is also a local organization, we feel we have found our partner and our passion, and we appreciate Terex supporting us by donating the special paint job.”

WORKING TO LIFT UP BREAST CANCER AWARENESS

THINK PINK!Sometime ago, we held a two day workshop to better understand how our customers view our service. The focus of day one was to receive feedback from our external customers on how they rate our ability to sell, service and support our products. For day two we focused on how we work with each other internally when trying to resolve problems and issues to meet our customers‘ expectations.

To ensure Cranes Brisbane meets the Terex vision of being the most customer responsive business in the industry as determined by our customers and respond to the information gathered during our two day workshop, we recently piloted a Customer Responsiveness workshop. The workshop was targeted at how we can best serve our customers – both externally and internally. Some of the key themes the course focused on were: reinforcement of Cranes customer promise – Speed, Experience, Results; recognizing the impact of communicating effectively, identifying positive and negative attributes of customer service and exploring what our customer’s expectations are when dealing with us. We also shared with the team Tim Ford’s recent words – Excellent service starts with attitude, we need to treat customer problems like they are our problems, and we need to take ownership of the issue and see it through to completion. We also looked at some of the themes that came out of our 2013 Team Member Engagement Survey to further highlight areas the business could improve, as suggested by our team members, in terms of customer responsiveness.

The three hour session involved a cross functional team with all departments represented – Production, Service, Engineering, QA, Purchasing, IT, Spare Parts, Product Support, Finance, Sales. A key element of the course, which we will continue to focus on as a follow up activity, is how we best support our internal customers within our departments. Like external customers, internal customers are an important part of our business and who we communicate internally with ultimately has an effect on the level of service provided externally. The Customer Responsiveness Workshop will continue to be developed based on the feedback provided by our pilot group and with the intention of it being delivered to all internal/external customer facing staff as a mandatory development tool in the coming months.

Kym Ferrando, Shane Plohl, Sue Francis, Kyle Johnson, Jim Smith, Maja Karp and Michael Pembroke attempt the opening exercise.

The team from the pilot session:Back row: Matt Black, Kym Ferrando, Michael Pembroke, Jai Higgins, Jesse Lee, Brian FrankeMiddle row: Kym Ferrando, Sue Francis, Maja KarpFront row: Kyle Johnson, Jim Smith, Shane Plohl

BRINGING TEREX VISION TO LIFE “I enjoyed that it promoted co-operation among the different sections of the business and really focused on having open dialog among the different sections. It was good that we all got to hear the point of view of other sections of the business and vice versa.” Joe Ash, Internal Sales Coordinator

“The course did benefit me in the way that it helped me realize how difficult it can be sometimes trying to explain over the phone what you are looking at and exactly what parts the customer requires. I would like to see this course as a continued program as it’s a fun way of coaching Staff to be customer focused and more understanding with our customers. It’s easy to get sidetracked and let your frustration come out in your voice or via email without realizing.” Jai Higgins, Spare Parts Interpreter

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Terex Cranes Team News

But where were they going to be able to get a crane on the spot on a Saturday afternoon? Mayor Thomas Günther, who was there to help the organization carry the project through to completion, could only think of one person who would be able to help: Christoph Göttlicher, Director of Research & Development at Terex in Zweibrücken, who calls Nierstein home. The Terex team member was quick to respond to the mayor’s request and proceeded to organize the desperately needed help by phone.

SEARCH FOR HELP TRIGGERS A CHAIN REACTIONTogether with Klaus Meissner, Director of Product Integrity, Göttlicher tried to come up with a way to get a suitable

crane to the site right away – a challenge, since it was not only on such short notice, but their fellow team members in Zweibrücken were already away for the weekend as well. They started by calling Technical Project Manager Christian Fuhrmeister and Testing Engineer Frank Conrad, who mentioned a Challenger 3160 that was at the plant – without a doubt the perfect machine for the lift. Unfortunately, however, the Challenger 3160 was partially dismantled and would not be ready to get going without additional work, i.e., it would be necessary to find team members who would be able to properly re-assemble the crane and drive it to the site in order to carry out the lift there. Experienced fellow team members

What was an insurmountable problem for the Catholic Youth Organization in Nierstein turned out to be an easy task for the Terex® Challenger 3160 all terrain crane: On June 15, 2013, a Terex team used the Challenger to lift an approximately 300-kilogram roof onto a barbecue pavilion that had already been waiting for a year to be put together outside the St. Kilian Catholic daycare center. The Terex team members willingly volunteered their free time for the weekend project, while the Zweibrücken site donated the desperately needed services of the crane for the lift.

The “lift for a good cause” was performed as part of the German Catholic Youth Organization’s (BDKJ) nationwide community improvement initiative, which took place from June 13 through June 16, 2013 under the motto “72 Hours, Heaven Sends You.” The general idea was for the young people who participated to perform community projects within a period of 72 hours in order to address some of their region’s needs. The Nierstein Catholic Youth Organization was assigned the task of building two paved parking lots outside the Catholic daycare center, renovating the outside area, and building the barbecue pavilion. However, the last one proved to be a daunting challenge. “It was impossible for us to lift the roof, which weighed about 300 kilograms, and place it on the columns – we simply couldn’t do it without a crane,” explains Simon Djemai, the project leader at the Nierstein Catholic Youth Organization.

LIFTING FOR A GOOD CAUSE

ON JUNE 15, 2013, A TEREX TEAM USED THE CHALLENGER 3160 TO LIFT AN APPROXIMATELY 300-KILOGRAM ROOF ONTO A BARBECUE PAVILION THAT HAD ALREADY BEEN WAITING FOR A YEAR TO BE PUT TOGETHER OUTSIDE THE ST. KILIAN CATHOLIC DAYCARE CENTER

such as Testing Mechanic Karl-Heinz Dillinger and Testing Engineer Marc Wiebeck came to mind, and both heard their phones ring soon after-wards. Once they were apprised of the situation, Dillinger and Wiebeck immediately agreed to help out. They went to the plant, set up the crane, organized the necessary load-securing devices, and headed straight for Nierstein.

LIFT UNDER CONSTRAINED SPACE CONDITIONSA few hours after Christoph Göttlicher had made his first call, Karl-Heinz Dillinger was already steering the Challenger 3160 into the Nierstein residential area where the daycare center was located. With him on board was Marc Wiebeck, who had assumed project coordination duties for the lift. “We knew that the space at the site would be extremely limited, but our Challenger 3160 was the perfect machine for that – thanks to its compact dimensions, we were able to get the crane all the way to the right spot at

the site and quickly set it up there with a standard configuration,” he explains. The lift was simple routine work for the Terex team: Karl-Heinz Dillinger operated the crane and lifted the 300-kilogram roof over and beyond the trees surrounding it and placed it on the support columns of the pavilion: “The trees kept me from having a cle-ar line of sight, so I was completely dependent on my fellow team member’s radio instructions,” he reports.

Of course, the young people in charge of the project found the whole thing to be a great experience, especially since the crane operator let them get an interesting view of the inside of the Challenger 3160 crane’s cab. “We are extremely grateful to Terex and their people for helping us out right away with our project for free – without their help, we would never have been able to complete it within the required 72-hour window,” said Alexander Engel and Sebastian Bleser from the BDKJ Coordination Group at the Mainz-Süd deanery. Karl-Heinz Dillinger found the weekend assignment to be just as rewarding: “I thought it was really great to get the opportunity to cast our company in such a positive light. I would gladly give up another day off like that to do so again!”

Mayor Thomas Günther was also very happy with the whole thing: “The fact that this community improvement initiative was undertaken at the national level means that a lot of people are paying attention to it. And, of course, this also encourages companies to help out when they can. We already had a lot of supporters before, and Terex joined the ranks this year. That’s very important to us. Of course, I’d also like to take this opportunity to really praise the young people who volunteered for the project and worked extremely hard – 12 to 16 hours a day – to get it done on time.”

TEREX CRANES DISTRIBUTOR TRAINING IN LATIN AMERICA

Terex Cranes counts with a long standing and solid distributor network in Latin America. In order to keep them up to date with the latest Terex cranes and sales tools, Terex Latin America organized jointly with product specialists from Terex Cranes a three day training session in Buenos Aires, Argentina. Attending were representatives from five distributors from five different countries: “Trex” for Chile, “Gruas San Blas” for Argentina, “Ferreyros” for Peru, “Grupo MM” for Venezuela, and “Gecolsa” for Colombia.

During the three-day seminar, the distributors delegates had the chance to get a deeper insight into products, sales tools and techniques. They learned about the detailed customer benefits, sales positioning and strengths of our latest products like the Quadstar 1075 rough terrain crane and the Superlift 3800 crawler crane. Moreover, they became acquainted with tools that are available to get abundant support material such as the Distributor Expert App and the Distributor Portal.

On top of this, it was also a great networking event to strengthen the relationship between Terex Cranes and the distributors. The result of the teamwork between Terex Latin America and Terex Cranes was evident, the event was a success and will enable Terex to take advantage of more opportunities in Latin America.

STRENGTHENING A SOLID NETWORK

Delegates from five countries came to the distributor training

The distributors learned about the latest Terex Cranes sales tools

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Terex Cranes Job StoriesTerex Cranes Team News

WORLD MONUMENTS FUND UTILIZES TEREX® SELF-ERECTING TOWER CRANE TO HELP RESTORATION IN ANGKOR WAT

Phnom Bakheng is the oldest temple complex of Angkor, Cambodia. Dating back to the late ninth century the hill-top temple is known for its panoramic view of the much larger Angkor Wat temple situated about 1.5 km away. Over the centuries Phnom Bakheng has suffered the ravages of nature and time. In 2006, WMF and APSARA National Authority embarked on a campaign to document the site and develop a conservation program.

Phnom Bakheng – a stepped pyramid-like structure with 60 sandstone towers rising from the corners of its five terraces – was the first and principal mountain-style temple in the region representing Mount Meru, the home of the Hindu gods. It was built by King Yasovarman as the centrepiece of his new capital, Yasodharapura, which is now part of the Angkor Archaeological Park in north-western Cambodia and the home of other magnificent temples of the Khmer empire.

The temple has serious structural issues mainly visible at the terrace corners where walls and shrines have been severely damaged through the shifting of the stones allowing undergrowth and water ingress to erode the structure. Restoration work first started in 2004 when urgent stabilization work to the temple’s collapsed southwest corner was carried out. Awards to World Monuments Fund (WMF) by the US State Department in 2007 and 2011 through the Ambassadors Fund for Cultural Preservation allowed long-term conservation work to be carried out including stabilization, repair, waterproofing and partial reconstruction. To help with the restoration, the WMF decided the best way forward was to use a compact and easily transportable self-erecting tower crane for lifting and placing materials.

“When the restoration work increased significantly at the beginning of 2008 we analysed the type of work that needed to be carried out,” said Ben Haley, WMF communications manager. “Taking into consideration the position of the temple, we decided that a self- erecting tower crane was the answer. After further research, the WMF opted to invest in a Terex CBR 24 Plus which can be erected quickly and easily and

allows us to lift the stone blocks and other materials up to a maximum of two tonnes or up to its maximum radius of 24 meters. And because of the remote position of Phnom Bakheng and the hot, humid climate, having quality components and a fully galvanized structure was a big advantage. Since being installed, the crane has worked perfectly.”

Work was to start at the northeast corner of the temple, however, because of the uneven ground and the presence of a collapsed brick shrine, a substantial raised reinforced concrete platform was constructed to form a solid base for the crane and a bridge over the shrine. The platform is supported by sizeable steel beams sitting on concrete pads and had to be strong enough to carry the total 17.76-ton weight of the crane which included 8.46 tons (nine 940 kg concrete ballast blocks) of counterweight.

RESTORATION WORK ON PHNOM BAKHENG IS JUST ONE OF DOZENS OF PROJECTS ALL OVER THE WORLD CURRENTLY BEING UNDERTAKEN BY WORLD MONUMENTS FUND.

PHNOM BAKHENG TEMPLE RESTORATION

A new visitor center in Montceau les Mines is proving extremely popular with customers. Designed to cater for crane handovers and pre-delivery inspections – and to act as a product display area at other times – it provides the perfect Terex environment for customers and team members alike.

In full Terex livery and built on two levels to the latest energy saving and acoustic isolation standards, the ground floor comprises a 310 m² handover/exhibition area alongside an 80 m² meeting room equipped with Wi-Fi and the latest audio/ visual equipment. Nothing has been forgotten for the convenience of customers, including food preparation and coffee making facilities. Disabled access is also provided.

According to product marketing manager, Erwann Maillot, the new center is very much appreciated by the many customers who visit: “They can see that we value their business and want to provide the best possible customer care and support.”

The first floor mezzanine is designed as the bow of a ship and provides an impressive view of the all terrain cranes below. Significantly, the ship’s rail is of unpainted iron to emphasise the company’s experience and expertise in metal work! The mezzanine also incorporates a 60-person meetingroom complete with video conferencing equipment.

Comments Oliver Küpper, General Manager Montceau les Mines: “This latest investment adds considerably to the customer’s experience of Terex and its products. It provides the perfect setting and surroundings in which to do business and shows we are committed to the highest standards in everything we do.”

MONTCEAU LES MINES VISITOR CENTEROPEN FOR BUSINESS

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Terex Cranes Job Stories

MAC 25 PICK & CARRY CRANE FOR AUSTRALIA’S FIRST INDIGENOUS LIFTING COMPANY

Established in May 2012, Koodaideri Contracting Services is Western Australia’s first fully indigenous owned lifting company. The company specializes in lifting, but also carries out other contracting work within the region’s rail and construction industries.

Managing Director, Peter Todd, said, “As we were just becoming established we didn‘t want to go too big, too soon so we decided on a Terex® MAC 25 pick & carry crane because it was the right size for our needs.” Todd added, “With mobility as the primary requirement, we spent some time investigating the different cranes available in the market. We work on construction sites and in mines with rough tracks and we needed a crane with the maneuverability to get to any of the lifting sites.” Beside its maneuverability, the MAC 25 crane also convinced Todd with its smoothness of control, its sizeable carrying capacity and its outstanding versatility. “There is a lot of work in the gas pipeline construction business at the moment and we see great potential for a crane of this size in our market,“ he said.

Koodaideri is also doing a lot of rail work which involves lifting 25-30 meter lengths of rails. Therefore, they needed a crane that not only had the strength to lift the rails, but also had the strength to travel with its load. “The mining companies are used to seeing these 25 tonne cranes on site, so there is an expectation of us being able to deliver performance with this crane. Being able to get the job done on time and within budget means a lot to this business,” said Todd.

A REALINDIGENOUS

Mexico DF is one of the world’s largest cities with a population estimated to be more than 20 million and still growing rapidly. To develop the city’s transportation infrastructure to cope with the increasing population, Ingenieros Civiles Asociados SA (ICA) is using Terex® all terrain cranes on a major highway project. While major investments have been made in public transport, Mexico City still has one of highest concentrations of cars in the world – more than 5.5 million vehicles – which may double over the next years.

To relieve the potential gridlock situation, new road links have to be constructed. However, building in a massively congested city poses huge challenges. The solution has been to construct a major new elevated road to the south of the city. The first section is the 11.3 km long Autopista Urbana Sur (Urban Highway South) being built by Mexican contractor ICA Ingenieria. The road connects San Geronimo to Tlalpan Viaduct at the second deck level of the City’s existing elevated peripheral highway.

PREFABRICATED CONSTRUCTIONGiven the tight space considerations and tricky logistics in the City the road is being built using prefabricated concrete sections made about 40 km away from the construction area and erected during the night. The prefabricated concrete production facility had 22 hectares, 15 fabrication tables, and 120 molds. With an industrialized process and a workforce of over 2.000 workers, it was able to deliver all pieces on time to be transported and mounted each evening. Approximately 18.000 prefabricated elements were utilized for this project, which were installed between 23:00 and 05:00 hours, the only time the vehicular transit was interrupted. This is the first time in Mexico that this construction method has been used to build a complete overhead highway and it is also the largest urban project of its kind so far.ICA specializes in large infrastructure, heavy construction and civil engineering projects. As well as employing 40,000 employees, the company also owns 12 Terex cranes including several 500 tonne capacity class AC 500-2 all-terrain cranes which are being used for erecting the main concrete columns, beams and components. Larger components are lifted using tandem lifts. “Because it is an urban jobsite with limited space for heavy lifting and work access was only available for six hours each night between 23.00 and 05.00, we needed a crane that had quick travel speed, rapid set up time and excellent lift capacity,” said Ignacio Villaseñor Sanchez, ICA equipment director. “The AC 500-2 fit the bill perfectly.”

The time taken for the Terex AC 500-2 to drive from the depot to the jobsite was about 30 minutes and another hour was needed before it was fully rigged and ready to lift. Between four and five people were involved in the rigging process and just two additional low loader ballast wagons were needed. Some column sections weighed up to 425 tonnes while the 36 to 48 meter long and 4 to 6.5 meter wide (depending on the number of lanes they carry) horizontal sections weighed up to 350 tonnes. In total there are about 20,000 pre-cast components made from high strength concrete including about 500 columns varying in height from five to 25 meters. Sections were prefabricated at a pre-casting facility using a process that took just 48 hours. Once cured the units are transported and placed in to position on-site.“The AC 500s are lifting at an average height of about 20 meters and carrying out either single or tandem lifts between 10 to 220 tonnes at a radius between 10 to 15 meters – typical low radius heavy lifting,“ said Bernardo Quintana Kawage, General Director of ICA. “First the cranes are positioned on site and the modular elements to be lifted arrive in sequence. Once lifted and positioned they are welded and secured. Then the next element arrives and the process is repeated over and over. When the cranes need to move, they remove their own counterweight onto a low-loader and then move to the next jobsite. In all, between seven and 15 people were needed to set-up the crane and carry out the lift.”

LOGISTICS CRITICAL – LOCAL SUPPORT FROM DISTRIBUTORSuper-efficient logistics are critical to enable the construction to keep to the 14 month schedule with three to four massive sections being installed each night. Because of the size of the main elements, they are erected one at a time although smaller elements can be erected simultaneously. The support columns feature an integrated shoe and head design. This makes the erection process much quicker although precise positioning of the columns is needed to locate each unit into deep foundations prepared in advance.

TEREX CRANES HELPS EASE MEXICO CITY’S CONGESTION PROBLEMS

1110

Terex Cranes Customer Support

A GIANTJOURNEYHOW DID YOU GET INTO THIS JOB?35 years ago I applied to a job in the “shipping” department. I was expecting to ship small parcels and parts, but I eventually ended up being responsible for shipping some of the world’s largest machines.

WHICH CRANES DO YOU SHIP? All cranes produced in the Dinglerstraße location in Zweibrucken, Germany. This involves all terrain cranes from 500 tonnes to 1200 tonnes and all the crawler cranes, from the CC 2400-1 to the fully loaded CC 8800-1 TWIN. Just to give you an impression, shipping a TWIN means shipping 180 different parts, in over 90 trucks which means roughly 2.650.000 kilograms, this is the weight of 14 statues of liberty in only one shipment.

WHAT IS THE CRUCIAL ASPECT OF THIS JOB?There are two key aspects: 1-preparation: this is vital and means knowing and preparing in advance volumes of parts, weight, what kind of ship is needed, customs forms; basically gathering all the

information, paperwork and booking. For this I am in touch with the manufacturing department, and I get to know this even before the crane is even finished. On top of this, I have to keep track of the costs. As you can imagine, transport costs can have a big impact here. 2-Logistic timing: one of the most crazy parts of this job. To have all the parts by the ship on time I need to coordinate the timing of all the trucks that carry the parts to the harbor, bear in mind, that all these loads are loaded and transported by night: I can’t have 45 trucks simultaneously at the factory, and on the other hand I can’t have too many parts lying around here. In a way it is like being an orchestra conductor. In my 35 years of work I estimate I have shipped over a hundred thousand tonnes, that‘s the weight of two Titanics or 14 Eiffel towers!

WITH CRANES GETTING BIGGER, DO YOU SEE ANY ISSUE OR COMPLICATION IN TRANSPORT?No, our engineers have transportation in mind even from the drawing board, so, independent of the size or capacity, Terex cranes are easy to transport. This makes my job and the customers’ job easier.

WHAT DOES IT FEEL LIKE TO BE THE RESPONSIBLE OF PLACING THESE TITANS ALL OVER THE WORD?I love seeing cranes I shipped at work. When I see photos of great jobsites, I’m proud to be the person responsible for sending that crane.

INTERVIEW WITH PETRA WOLF, WORLDWIDE SHIPPING COORDINATOR. SHE HAS BEEN WITH TEREX FOR OVER 35 YEARS AND HER JOB INVOLVES COORDINATING THE SHIPPING OF LARGE ALL TERRAIN AND CRAWLER CRANES WORLDWIDE

A WORLD OFSUPPORTCOULD YOU TELL US MORE ABOUT YOUR NEW POSITION?I’m responsible for continuing to build up and improve our worldwide sales and service networks, which means that my job’s focus right now is on product support and distribution, among other things.For the last few years I’ve worked on the operational aspect of our product support – that is, everything having to do with spare parts, service, and repairs. So I’m already familiar with the area – it’s just that I’m in charge of our strategic approach now. Our goal is to bring the product support provided by Terex Cranes to a world-class level. In fact, that’s why we started our “Service Initiative” in May of this year, with the first stage consisting of improving our service coverage area in the regions that have the largest amount of cranes out there.More specifically, we’re taking highly focused actions in five key regions as we speak. In the Middle East, Latin America, and Benelux, we have invested primarily in our local teams by increasing their size and concentrating on training. Meanwhile, an in-depth analysis of our situation in Southeast Asia and South Africa made us decide to set up new Cranes service stations there – one in Singapore and one in Johannesburg.Now, as far as distribution is concerned, I’m responsible for creating structures that will enable our global distribution partners to provide better support and to also receive better support from us.In addition to these two areas, I’m responsible for working on our go-to-market strategy – in other words, the approach that will allow us to tap into new markets with the greatest possible success and to position ourselves much better in existing markets. Among many things, one of the issues we have to address within this context is whether we’ll be using direct selling, distribution partners, or a mixture of both to sell our cranes in each specific market.

WHAT ARE THE MOST IMPORTANT CHALLENGES YOU WILL BE FACING IN 2014?Our Service Initiative has already enabled us to make enormous progress in the area of product support this year, which is why we will be defining further actions and continuing with the approach in 2014. One important development is that our service stations in Singapore and Johannesburg will be starting operations at the beginning of this coming year, and will of course require considerable support from us as they get things going.As far as distribution is concerned, we’re in the process of kicking things off by performing a qualitative analysis of our entire partner network: Where do we have distribution partners? Which partners are they? And what exactly can we expect from them? Once this first step is complete, we’ll be starting a pilot project at the start of 2014. And if the test phase proves to be successful, we will roll out and continue refining the project. Finally, we will be focusing on our top 3 markets in the go-to-market area so that we will be able to quickly achieve a decisive impact.

WHAT WOULD YOU SAY THE OVERARCHING GOAL IS?We need to prioritize customer focus above all else in order to significantly improve our level of customer satisfaction throughout the entire company, and I think that really improving our product support will make an enormous contribution within this context. At the same time, we need to reduce the complexity of our structures and systems to improve our competitiveness and quickly increase our market share worldwide with the support of a strong global distribution network.

FRANK SCHRÖDER HAS BEEN WITH TEREX CRANES FOR 13 YEARS, WITH HIS NEXT-TO-LAST POSITION BEING DIRECTOR OF PARTS & SERVICE IN ZWEIBRÜCKEN. IN SEPTEMBER 2013, HE BECAME GLOBAL COMMERCIAL AND PRODUCT SUPPORT STRATEGY DIRECTOR FOR TEREX CRANES.

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Terex Cranes Safety

WORKING SAFELY

MAKING SAFETYPERSONALWORKING SAFELY:

STEEL FABRICATION, PAINTING AND BOOM ASSEMBLY DEPARTMENT HAS HAD ZERO ACCIDENTS FOR TWO YEARS NOW

“Since September 26, 2011, we’ve had zero accidents with bodily injuries forcing team members to be absent from work,” reports Franz Bernecke, foreman Steel Fabrication, Painting and Boom Assembly Department at the Terex Wallerscheid plant.

This wasn’t always the case. In fact, a few years ago, the department had become known for being the place with the most accidents at the location. So much so, in fact, that the years from 2008 to 2010 saw an annual average of eight accidents forcing team members to be absent from work afterwards, and this despite the fact that there were only about 150 people working at the department. “This was, of course, completely unacceptable, not least because we have a duty to take care of our fellow team members,” points out plant manager Ralf Koch.

This is why the department developed a strategy for reducing accident and hazard risks together with safety engineer Jens Franke. And one thing is certain – the team pulled out all the stops to do so: The first step was an appraisal that included using the 5S method to meticulously examine the way the entire workplace was organized, looking at how loads were being rigged and machine safety addressed, analyzing which tools were being used, and checking how ergonomic each workstation was. On top of this, the team examined every single walkway and path used by people in order to check for trip hazards, among other things.

To analyze the overall actual situation, the team then used risk assessments and accident and near-miss analyses. This made it possible to not only determine concrete actions to be taken and define training and briefing sessions for team members, but also to develop problem-solving strategies and implement the CIP continuous improvement process – all with the aforementioned outstanding results: “It wouldn’t have been possible to work without any accidents for two years already had it not been for the incredible commitment shown by our fellow team members, all of whom gave their all to ensure that we would get to this point,” says Koch to thank his team.

AT TEREX CRANES, SAFETY IS NOT AN EMPTY WORD, OR A SALES PITCH.

We strive to pervade safety throughout the whole organization and in all functions; it is part of our culture. Terex is always making efforts to influence this approach to safety in our industry and like this raise the bar even higher.

Recently, at The World Crane and Transport Summit in Amsterdam, an important networking and business conference which gathers manufacturers, customers and industry related people from all around the world, Terex Cranes President Tim Ford and Klaus Meissner, Director Product Strategy, delivered powerful presentations regarding safety.

Tim Ford focused on bringing awareness that for an industry to have a real commitment toward safety, people must really believe in it and make it personal. A part of the speech goes as follows: “The problem with safety is that it’s often reduced to numbers and statistics – or platitudes and generalities. In the U.S., we have a phrase that some topics are like “motherhood and apple pie” – meaning they are so obvious, who can argue with their importance? … Safety needs to be elevated to the top of our collective agenda. And left there.”

This is not only valid for the products we sell, but also for the working environment of our team members, because “if we can’t provide a safe environment for our Team Members we don’t have the right to ask them for greater productivity, more throughput or lower costs”.

Klaus, on the other hand, focused on a more technical and specific aspect of safety, “Root causes of crane accidents and how to avoid them”. This presentation was oriented toward raising awareness of the variables that contribute to accidents and how to mitigate the risk:

“People will find ways to disable safety systems if they are getting in their way. Nevertheless, we need to carefully develop those safety features and to include them in our standards to avoid the reasonably foreseeable misuse of the equipment while avoiding unintended side effects at the same time.”

The presentations given at the two day event were well received and caused good discussions with a definite positive impact among those present.

Tim Ford President, Terex Cranes

Klaus Meissner Director of Product Integrity, Terex Cranes

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WHEREIN THE WORLD?

If you would like to submit a photo for the ”Where in the World?” section, simply email your original high-resolution photos (min. 300 dpi / .jpg or .tif format) with any Terex Cranes equipment and a brief description to hooked@terex.com.Please remember to turn off the time stamp on the camera. All pictures released in HOOKED will be awarded a prize.

THANK YOU AND KEEP SNAPPING!

Rainer Staab · Singapore During a job in Singapore, Service Technician Rainer Staab took a picture of an AC 500 and an AC 700 from Tiong Woon lifting a ship.

Ivo Romanelli · Copenhagen, DenmarkWhile working on the jobsite of the new Copenhagen Metro, Ivo Romanelli, Service Manager, had a wonderful view over Copenhagen city.

Jay Barth · Texas, USAJay Barth, Product Marketing Manager in Waverly, took a jobsite visit as an opportunity to take pictures of a Crossover 6000 owned by Double D.

Jean-Christophe Accio ·Paris, France Regional Sales Manager, Jean-Christophe Accio saw an AC 100/4L erecting a Christmas tree in front of the famous Notre Dame Cathedral.

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