thiis feb 2016 web
DESCRIPTION
The February issue of THIIS magazine brings all the latest trade deals, retailer news, product releases and more.TRANSCRIPT
PM cuts the ribbon
TRADE DEALS
RETAILER NEWS
ACQUISITION UPDATE
NEW PRODUCTS
For everything new
TRADE MAGAZINE
Issue 209 • February 2016 Providing news and views in the trade since 1999
TH
IIS Trad
e Mag
azine • Issue 209 • February 2016
Pro
viding
news and
views in the trad
e since 1999
PHIL MOVES INTO RETAIL
WHEN THINGS GO WRONG
making life better by design
“ We decided it was time to introduce contemporary design and new levels of comfort to furniture for the independent living sector. We also wanted to make it choosing style, functionality and fabric selection simple. We created accentu8 - British designed and made rise and recline chairs, engineered and crafted with care and so easy to select for every need. We look forward to the introducing you to accentu8, a world where we redefine motion furniture.”
Angela Gidden MBE, Consultant Creative Director & Designer, accentu8
www.accentu8.nett 01446 776111
explore accentu8 today and receive our brochure
Call us today 01582 840067
A helping hand when you need it most.INSURANCE & FINANCE
www.thiis.co.uk 3
Last month we ran something a little different on our front page and it caused quite a stir. The image from Essential Aids Quadrosenior campaign caught the imagination and, as you will read in an item in this month’s magazine, provided the company with some pretty impressive results too.
It’s another example of how much free publicity you can generate if you have a news item that we can run for you and so if you are doing something different, interesting or successful, why not get in touch?
Getting in touch is exactly what the team at Recare did when they invited their local MP to open a new showroom. As you can see from the front page this month, it just so happens that their MP is also the PM and so, as you might imagine, they were delighted when he agreed to attend. It just shows, if you don’t ask…you don’t get!
David N RussellEditor
…from the editor
making life better by design
“ We decided it was time to introduce contemporary design and new levels of comfort to furniture for the independent living sector. We also wanted to make it choosing style, functionality and fabric selection simple. We created accentu8 - British designed and made rise and recline chairs, engineered and crafted with care and so easy to select for every need. We look forward to the introducing you to accentu8, a world where we redefine motion furniture.”
Angela Gidden MBE, Consultant Creative Director & Designer, accentu8
www.accentu8.nett 01446 776111
explore accentu8 today and receive our brochure
Don’t be shy, why not get in touch...
EditorDavid N RussellTel: 01536 710050E-mail: [email protected]
Assistant EditorCalvin Barnett 01933 [email protected]
Advertising EnquiriesEd, Jayne or Sue01536 [email protected]
You can find THIIS on Twitter at: wwwthiiscouk
On the front...The PM cuts the ribbon, see page 6
“It is always a good idea to take a selection of photos of your house or business and
store them in the cloud or on a flash drive”
“I purchased a RollerScoot believing it would be a gimmick and it would just collect dust in the corner. How wrong I have been”
“There were some real horror stories when it came to getting it wrong in those early days”
“Fifty houses in Ten Ashes Lane and 30 of them have stairlifts!”
“It has created a much more public face for the company”
“To grow the business I felt we needed to widen the
product offering”
Contributors this month...
Simon CutmoreICB
David GlenwrightJC Social Media
4 www.thiis.co.uk
When things go wrongPage 10
Retailer joins boardPage 60
Customer support boostPage 18
Time to say goodbyePage 34
New joystick studyPage 46
News Round Up Page 24
New to the teamPage 44
Getting the point acrossPage 50
InTH
IISis
sue.
..
25th - 26th September 2016 / NEC Birmingham
SEEING IS BELIEVINGWatch the Trade Days 2015 show video and see what the industry’s sole trade-only show has to offer!
The show video features testimonials from over 1150 retailers who did business with over 140 exhibitors.
Visit www.tradedays.co.uk/video to view it today!
Contact Clare Johnson on 01926 736 989 or email [email protected] for more information onexhibiting at Trade Days
6 www.thiis.co.uk
Recare held its official opening of a new clinic, showroom and offices in Long Hanborough, Oxfordshire with the Prime Minister doing the honours and cutting the ribbon. The Rt Hon David Cameron is MP for Witney, the constituency in which Recare is based.Richard Holland-Oakes, Managing Director of Recare and his team, Tina Holland-Oakes, James Holland-Oakes, Andrew Oakes, Tom Jephcott and Kate Austin welcomed over 60 guests including family, friends, clients, manufacturers and suppliers from the mobility industry.
The company was launched six and a half years ago at the start of the recession on the family dining room table and has moved to new 5,000sq foot premises.
The Prime Minister praised Recare’s achievements before being shown around and seeing the Recare range and having a demonstration of the Re-Walk exoskeleton suit. He also signed a book entitled Wounded “ Legacy of War” endorsed by Hans George Nader, owner of Otto Bock, about the war veterans and their disabilities, before cutting the ribbon for the official opening.
Richard says that the move was necessary due to continued growth. “We have grown substantially since we launched and were working out of four different locations and so it was time to bring everything together. We were
both delighted and surprised to get the Prime Minister to the opening but when we sent in an email to his office, we had a response within 20 minutes to say that he would like to do it. He spent a good deal longer with us than was planned too.”
The Recare business has been built on offer a high-end, specialist service as Richard explained. “We have two parts to the business, the usual local retail service and the high-end products. The retail side accounts for around 20% of the business, but the bulk of it is the specialist side. A lot of our business comes through word of mouth and I think we have built a solid reputation in the marketplace that attracts customers from all over the UK when they are looking for something more complex and they want to have someone advise them that they can trust.”
Call Recare on 01993-880200 or visit the website www.recare.co.uk
Coup for Recare as PM opens new facility
“We had a response within 20 minutes to say that he would like to do it”
(Below) Richard Holland-Oakes says a few words at the opening, watched by the PM
(Left) The PM meets members of the team
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After publishing well over 200 magazines, there are still hundreds of companies out there that are yet to send us their first piece of news to cover. The companies that do send us their latest news, know just how profitable it can be to do so.Here’s the latest example of that. Our front page in January caused a bit of a stir as it was a little unusual. Polly Eden of Essential Aids, told us what the reaction was like after the magazine appeared.
“Since our ‘Quadrosenior’ campaign was featured inside and on the front cover of January’s THIIS magazine we’ve had a brilliant response, with a huge amount of positive feedback from within the industry and on social media. A good example of this is that when we tweeted the THIIS front cover it then generated retweets that enabled us to reach almost 10,000 extra people to potentially connect to.”
Polly added: “We’ve also seen an increase in followers on Facebook and Twitter and within a couple of days of posting the THIIS front cover
on Facebook, we reached twice the number of followers that we currently have due to people sharing the image. Featuring in the magazine really has helped to raise our company’s profile, so a massive thanks to THIIS for giving us such great coverage.”
So, what are you waiting for, why not send us your news. Or, if you have a story that you believe is worth telling, call us to arrange a simple and quick telephone interview and we’ll write it for you!
‘Brilliant response’ from magazine coverage
“We’ve had a brilliant response, with a huge amount of positive feedback from within the industry and on social media”
Asian distributor for Mountain Trike Company The Mountain Trike Company, manufacturer of manual all-terrain wheelchairs has recently secured a new Asian distributor.
Wheelchair88 Ltd is an established international mobility organisation with headquarters in Malaysia. The company will distribute Mountain Trike in a number of countries to include Malaysia, Indonesia, Hong Kong, Japan, Thailand, Philippines, China and Singapore.
Tim Morgan, Managing Director at Mountain Trike says, “Our products will sit really well within the product ranges already available from Wheelchair88. They cover a very large area in Asia and attend many mobility exhibitions across Asia.”
The website for the distributor is at www.wheelchair88.com. The website for Mountain Trike is at www.mountaintrike.com.
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Over the Christmas period and in to the New Year, many businesses in the North of the country faced a problem which is almost impossible to predict or protect against; flooding. After such a disaster strikes, understanding what should be the first step on the road to recovery can be difficult and there are many risks and precautions which should be taken into account prior to starting.
The HSE has issued guidance following widespread severe flooding to help employers safely get their business up and running again as the waters recedes. It covers details such as:
• How can I minimise the risks from floodwater?• How can I dry my premises safely?• What about the electrical safety of the building and
any equipment?• How can I clean up my premises?• What hazards do I need to be aware of when
cleaning my premises?You can read the full advice on the
HSE website at www.hse.gov.uk/business/recovering-your-business.htm
What about dealing with flood claims?However well prepared you may be, it is always very distressing to have to deal with the aftermath of a flood, not to mention the recovery process, as you begin to assess the damage and how you might get back on your feet again.
At some point, you will probably need to involve your insurance brokers or company and for many, this is a task fraught with uncertainty. These days, however, for the most part, the process is made as painless as it can be. The broker will usually be able to take some details and get the insurance company involved, monitoring progress as things move along.
If you are direct with an insurance company, they will usually put you on to their claims department to help manage the claim. One advantage of a broker is that you will quite often be dealing with one person that you know to speak to, whereas with an insurance company, it can be more haphazard with a large department of staff.
Loss adjusters may be involved. These are people employed by the insurance company to work out whether the claim is covered and how much should be paid out, effectively the eyes and ears of the insurance company. They may come out to site, or they may not. They can also arrange for things like alternative accommodation if covered and dehumidifiers to remove water. Usually a larger loss will trigger an attendance. They are required to be impartial and independent, but are paid by the insurance company. Their decision will
usually be relied upon by the insurance company, but is not binding in law. It can be challenged.
Loss assessors can sometimes also be involved. These are people who act upon your behalf, effectively doing the same job as the loss adjuster, but from your point of view. They will make a charge based upon how
Focus
When things go wrongFollowing the disastrous flooding in the North of the UK at the end of 2015 and into early 2016, ICB’s Risk Manager Simon Cutmore provides some useful tips about what to do should the worst happen.
The road to recovery
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much they can get from the insurance company, which you will have to pay. It may mean you get a bit more, it may not. Often, a broker (if you have one) will be able to do a similar job for no charge.
Both adjusters and assessors will likely ask you to provide documentation relating to the loss to prove it to the insurance company. This may be receipts, warranties, photographs of items or similar. It is always a good idea to take a selection of photos of your house or business and store them in the cloud or on a flash drive to help show how the premises were laid out pre loss as well as recording valuable items.
Settlement of claims will vary in method, but insurers have the right to repair, replace or reinstate as they see fit. Often it will be via replacement through a high street
chain and the bill will be settled direct, perhaps with you having to pay the excess to the supplier.
The ICB Group is a Chartered Insurance Broker providing Commercial Insurance, Risk Management, Private Client Insurance, Credit Insurance and Financial Services solutions.
For further advice regarding matters dealt with in this article, please contact Simon at [email protected]
BES Rehab Ltd has acquired DCS Joncare Limited, the Abingdon based supplier of Paediatric and Adult Assistive Technology products. By joining forces, BES and Joncare can now offer a wider range of positioning, seating, bathing, and pressure care solutions for children and adults.
Joncare manufactures its own paediatric range of solutions and has been a well-respected brand in the paediatric sector for 37 years since its formation, under John Prout’s (former Managing Director) guidance.
Acquiring Joncare has given BES the opportunity to build its presence further in the paediatric market, and at the same time enter the mobility arena with its market leading pressure care solutions through Joncare’s mobility outlet.
John Prout said: “After working for 37 years I feel that now is an appropriate time to pass on the baton. I am particularly pleased that its new home is within the BES Rehab group as their similar longstanding reputation in the sector will help secure the successful future development of both elements of the group.”
BES Managing Director Barend ter Haar added: “We have known John Prout and DCS Joncare for many years and have admired its product range and business culture. We will be maintaining its base in Oxfordshire and looking
to expand the activities of both operations for the benefit of all our combined customers.”
Find out more about BES Rehab’s solutions on www.besrehab.net and Joncare on www.joncare.co.uk
To find out more about the acquisition contact BES Rehab Ltd on 01179 666 761 or [email protected]
BES Rehab and DCS Joncare join forces
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Ottobock has announced that after more than 15 years as a dealer of Ottobock products in Ireland, Medifix has joined the Ottobock family to create Medifix Healthcare Ltd. Medifix, located in County Meath, Ireland, was established over 25 years ago by John and Ann Kelly. During this time the business has grown considerably in the supply and servicing of mobility products to the Health Service Executive (HSE) and product users, right across Ireland. This partnership combines a highly respected Medifix brand complete with an experienced team; with the Ottobock technology, know-how and product range.
Ottobock also provides numerous special seating clinics and systems across Ireland with its team of locally based engineers. This partnership will strengthen the support given to patients, customers and general product users in this very important market place.
Phil Yates, Managing Director at Ottobock, said, “This is a great opportunity for both business to take the lead in supplying and servicing the Irish market with mobility products. With the backing and support of Ottobock, Medifix Healthcare will become one of the strongest businesses in Ireland ensuring first class service and products to the HSE and Mobility Users”.
The website for Ottobock is at www.ottobock.co.uk. The website for Medifix is at www.medifixservices.ie
Medifix joins the Ottobock family
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Unique Active Seat: only available from HandicareThis easy to fit, user controlled feature can be used with Elegance and Alliance seats to give the user a little extra help and support when needed. Call your Business Development Manager to find out more.
Trade Partner Support Team 0844 225 [email protected] | www.handicare.co.uk
Stiltz Lifts has expanded its UK operations and opened a new office in Leeds. The company’s new base is headed up by industry specialist Michael Loftus, who has more than 20 years of experience in the mobility market. His previous roles have included National Sales Manager for Acorn Stairlifts, he was a founding Director of Companion Stairlifts and also a UK Director at Handicare.
According to the company, Michael has a wealth of direct sales knowledge and aims to drive Stiltz Lifts and its ambitious consumer sales plans forward.
The decision to open a new office in the centre of Leeds is a result of the company quadrupling
sales after introducing its unique range of home lifts to UK in 2011.
The new Leeds office supports the company’s headquarters in Wokingham, Berkshire. The company moved to a new HQ in 2014 after outgrowing its previous premises.
Stiltz Director of Business Development Lachlan Faulkner told us: “The base in Leeds will help us service our growing trade and referral customers. Michael and his team are already doing a great job. He has two decades of experience in the industry and will help take us to the next level.”
For more information, call 0844 870 9087. The website for the company is at www.stiltz.co.uk
Northern base and marketing specialist for Stiltz
Silver Line support from online retailerAbility Superstore has partnered with The Silver Line charity to help educate about and combat loneliness amongst older people. The company is now giving customers the chance to donate to the charity when they purchase from its website.
The Silver Line is a free and confidential, 24-hour helpline, providing information, friendship and advice to older people, 365 days a year.
Over the last two years the charity has taken more than 660,000 calls.
Ability Superstore has introduced a designated area on its website’s checkout page where customers can choose to donate anything from 50p to £10 to The Silver Line, should they wish to. The online retailer has also been using its national reach to spread the word via social media channels, direct mail campaigns and
product dispatch leaflets in its parcels. There is also a dedicated page about the charity on the website.
The company now has more than 12,000 healthcare and daily living aids on the website and also has a growing network of retail concessions, including a strong presence in all Boundary Mill Stores and many large garden centres across the country. Boundary Mill has stores in Rotherham, Newcastle, Walsall and Grantham.
The website for the company is at www.abilitysuperstore.com
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The RollerScoot has been around for a number of years now and spent many of those years in development. But now it’s on the market and the question that retailers have probably been asking themselves, about a product that is a little different is – Is it selling?Well, yes it is and what makes a difference when you get a sale is, as we have written many times, to get a testimonial too.
Claire Allchin of Kent sent a glowing testimonial recently to re-inforce the company’s claim that the Rollerscoot is a product that will sell, is selling and has plenty of potential.
Claire says that the Rollerscoot has changed her life. She suffers from Fibromyalgia, Complex Regional Pain Syndrome in both legs, Myalgia Encephalopathy, Degenerative Disc Disease, Ankylosing Spondylosis and a myriad of other conditions.
She says that, as someone whose pain increases 10-fold when seated, getting about has been a big problem with only chairs and scooters available. Claire says: “My medical conditions affect me in a way that it is actually better and more comfortable for me to be standing up, it is so painful for me to sit down, I get the most excruciating pain in my hips and spine when they come into contact with anything. My knees are at their most painful when they have to be bent to accommodate a sitting position.”
She added: “I purchased a RollerScoot believing it would be a gimmick and that although in theory it ticked all of the right boxes, that after all of these years and all of the ‘let downs’ that this new machine would just collect dust in the corner with the rest of the junk! How wrong I have been.”
She enthuses: “The RollerScoot has opened doors to me that have been shut for years. It is so easy to store as it’s so small. I store mine on its end by my front door and it also charges there which means it’s easy to just grab and go.”
The question for retailers I guess, is how many
Claire’s do you have in your own area who may well feel the same about a product that is starting to gain traction.
Rollerscoot Managing Director, Ian Gray gave us an update on the company. He told us: “It’s around a year since the product went into full production and we have around 100 now out there in the marketplace with around 25 retailers promoting it around the UK. We are looking to double our UK dealer network this year and trade has commenced within the European Union too. With the USA Patent now also granted, we are also looking for US companies to partner up with this year. Development of a more robust RollerScoot derivative has just begun which will be suitable for greater outdoor use as well as for the rental and commercial markets too.”
Call Ian on 07753 826807 or visit the website at www.rollerscoot.com
Rollerscoot boost with customer support
“I purchased a RollerScoot believing it would be a gimmick and it would just collect dust in the corner. How wrong I have been”
Rollerscoot customer, Claire Allchin wasn’t sure about the product initially, but is singing its praises now
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Drive Medical UK launched their official twitter account @DriveMedicalUK in February 2014 and the company says that it has seen its online following grow more than any other distributor within the UK homecare and rehabilitation industry.*Drive believes that the popular social networking site has allowed it to reach both current and new customers through a new form of communication for the organisation.
Although Twitter’s CEO Jack Dorsey’s own open view of Twitter is ‘short bursts of inconsequential information’, Drive Medical UK, like other companies, would disagree. The company’s tweets range from news of product launches and company facts, to details of staff climbing the three peaks for charity.
Helen Wakefield, Drive Medical’s Marketing Project Manager told us: “It has created a much more public face for the company and it seems the more personal the information is, the more impact it has online.”
“Our main aim is to post content that will create the most interest” Helen added. “Whether it be a tweet that is funny, news worthy, serious or simply something which our customers and followers can relate to, the most important thing is for our organisation to engage with the individual. Platforms such as Twitter, allows us to reach more customers and consumers as well as our own employees than ever before.”
And, as Helen tells us, the company likes to get everyone involved. “We like to involve our Twitter followers and staff heavily in the content
used for the site. The recent “Spotted!” tweets which attract a lot of attention are details of Drive Medical products which our employees or customers have spotted in films, adverts or being used by celebrities. A recent example of this was one of our wheelchairs being used in an episode of BBC 1’s ‘Casualty’ primetime on a Saturday evening.”
With a worldwide total of 300 million active monthly users on Twitter, the potential for Drive Medical and their social network is huge. But will the company ever #trendontwitter? That, according to Helen, is the aim!
You can follow the company @DriveMedicalUK
*Data gathered via Twitter analytics & in-house marketing
Drive’s aim - #ANewTrendonTwitter?
“It has created a much more public face for the company”
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The ERGO Space seat wraps around the user’s body, positioning the back just 50mm from the wall - 60mm closer than on the regular ERGO. In addition, the Space backrest is shorter than the standard ERGO seat, eliminating any clash with the user’s shoulder blades.
By seating the user further back towards the wall, any potential overhang of the feet or knees is reduced. Essential space is reclaimed, allowing safe operation of the stairlift.
Introducing the compact and uniquely adjustable ERGO Space seat. Designed for Curve stairlifts on narrow staircases, where space is at a premium.
22 www.thiis.co.uk
Orchid Medicare – which manufactures healthcare products for hospitals, nursing and care homes and community stores – is set for major growth during 2016 following a substantial investment by its parent company, Kintech.The £1.25m investment in people and facilities includes new products, a new distribution warehouse, additional staff and an expansion of the company’s R&D facilities.
Sales Director Shaun Caddick said: “We will also be growing our business and the Orchid Medicare brand by supplying to a broader network of distributors, agents and end user clients. Our ultimate goal is for Orchid to become a market leader in the manufacture and supply of medical equipment and daily living aids.”
Some of the most popular products in Orchid Medicare’s extensive range include a revolutionary 3 in 1 bath cradle, a lifting shower trolley and a four-way profiling bed. All products are manufactured in house, making Orchid one of a diminishing number of true UK manufacturers.
Call 01482 820333 or visit the website at www.orchid-medicare.co.uk
Orchid expands following significant investment
To view the complete STANDER range online,
scan the adjoining QR code.www.able2.eu
For any further details please contact us below:
Tel: 01254 619000 Fax: 01254 619001 Email: [email protected] Office: Able2 UK Ltd. Moorgate Street, Blackburn, BB2 4PB
Bedside Econorail
30” Safety Bed Rail
Mobility Bed Rail
Bed Rail Advantage Traveller
EZ-Adjustable Bed Rail
For Full Product Specifications Please Visit www.able2.eu Or See Our Trade Catalogue Pages 42-43
An ‘Exclusive’ Range of Quality Bed Rails BED RAILS
24 www.thiis.co.uk
round up
Mattress donation amendmentIn the last issue of the magazine we carried an item about Apex Medical donating 84 static foam mattresses to Crisis, the homeless charity for its ‘Crisis at Christmas’ campaign.
Unfortunately the website address we used on the item was incorrect. The correct website for the company is www.apexmedicalcorp.co.uk
OT picks up the prizeTheraposture recently presented OT Dilys Whitehead, with the latest iPad Air 2 after running a competition at the OT Show last year.
Steve Keetley, Theraposture Trusted Assessor in the Central region presented Dilys with her prize. She uses the company’s products too, saying: “I specify high-sided Theraposture cots from time-to-time and have always been impressed with their quality.”
Acorn Stairlifts recognised for British heritageYorkshire’s Acorn Stairlifts is the first stairlift manufacturer to be accepted into the number one marque of British manufacturing, ‘Made in Britain’.
The Made in Britain campaign recognises and supports businesses that manufacture in Britain, enabling buyers and consumers at home and abroad to identify British-made products.
Company Secretary Dave Belmont said: “Acorn prides itself on its manufacturing efficiencies and expertise and we are delighted to be recognised by and accepted as a member of ‘Made in Britain’, an organisation which underpins our own values of supporting and developing our home-grown manufacturing industry.”
The picture shows Factory manager Andrew Longthorne (right) with new recruits (l-r) Alex Sipowicz, Duane Pottale and Ash Islam.
• Developed to help individuals who suffer with arthritis and any condition that weakens hand grip to maintain independence at home.
• The weighted base of the Kettle arcs on a rotating axis to deliver hot water safely and steadily, every time.
• The Uccello PowerPour Kettle’s removable vessel with safe grip handle allows for optional hand-held pour and water refill.
• The large, hinged lid with wide spout allows easy water-fill, good access for cleaning and steady pour amount.
www.drivemedical.co.ukFollow us on Twitter @drivemedicaluk
Telephone: +44(0) 1422 314488 Email: [email protected]
Making a cuppa just got a whole lot easier thanks to the new innovative Uccello PowerPour Kettle
Like us on facebook /DriveMedicalUK
• Developed to help individuals who suffer with arthritis and any condition that weakens hand grip to maintain independence at home.
• The weighted base of the Kettle arcs on a rotating axis to deliver hot water safely and steadily, every time.
• The Uccello PowerPour Kettle’s removable vessel with safe grip handle allows for optional hand-held pour and water refill.
• The large, hinged lid with wide spout allows easy water-fill, good access for cleaning and steady pour amount.
www.drivemedical.co.ukFollow us on Twitter @drivemedicaluk
Telephone: +44(0) 1422 314488 Email: [email protected]
Making a cuppa just got a whole lot easier thanks to the new innovative Uccello PowerPour Kettle
Like us on facebook /DriveMedicalUK
26 www.thiis.co.uk
Manufacturer survey prompts new CPD sessionsRepose Furniture is planning to provide OTs with new CPD sessions, delivered by Kate Sheehan, one of the UK’s leading OTs. The accredited sessions are being developed following the results of a recent survey, which found only 44 per cent of occupational therapists would be willing to recommend a specialist seating manufacturer to their clients.
Repose is also building a CPD session exclusively for its distributor network. The CPD training sessions are set to be rolled out over the next few months across a number of dates and locations to suit OTs.
The website for the company is at www.reposefurniture.co.uk
round up
Daily Mirror media partnerfor Mobility RoadshowThe Mobility Roadshow incorporating Get Going Live! (Silverstone Circuit, Northants 26-28th May), has announced that the Daily Mirror newspaper is to be the 2016 event media partner.
The organisers say that the relationship will allow the Roadshow to generate high levels of pre-event awareness in the national press and online. The Mirror has a current print circulation of over 870,000 with 66.5M monthly unique browsers visiting its website.
The newspaper is also popular on Social Media with approximately 1.9M Facebook “Likes” and 600,000+ Twitter followers.
The website for the event is at www.mobilityroadshow.co.uk
CareFlex announcecompetition winnerCareFlex ran a competition at the OT Show for visitors to the stand to win a SmartSeatPro, Level 4 chair. The winner, OT Phillipa Shaw was able to nominate a person of her choice to receive the chair.
Phillipa nominated a gentleman who sustained a brain injury during an assault in 2013. The SmartSeatPro has a multi-adjustable back with three upper back-rest components which can be altered in height, depth, angle, offset and rotation.
The website for the company is at www.careflex.co.uk
QuantumRehabUK
Tel: 01869 324600Email: [email protected]: www.quantumrehab.co.uk
A Seat lift with a difference...
• 10” of elevation in 24 seconds while at walking speed up to 3.5mph
• Advanced functionality and stability strengthens daily independence and quality if life.
• Improves health, social interaction and independence
• Operate the seat lift whilst driving the power chair.
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Quantum Star: Sophie Buckley@lifeonilevel
Jan27thAdvert.indd 1 27/01/2016 09:29
28 www.thiis.co.uk
Convaid has been acquired by Etac AB for an undisclosed amount. Etac, the Swedish based group, provide a range of solutions for paediatric use through the R82 brand which has belonged to the Etac Group since 2011.
Etac says that the acquisition of Convaid will further strengthen its position as a global leader in innovative, high quality aids for children and teenagers with special needs.
Convaid was founded in 1976 by Merv and Rachel Watkins in California and three patents were filed. The first patented folding wheelchair was called the ‘Cruiser’.
Convaid’s President Chris Braun said, “This is a great fit for Convaid and Etac-R82, and
together we will form a very strong platform in the world of paediatrics, not only in North America but in all global markets.”
Etac’s President Torben Helbo said, “Convaid is a very well-known and respected brand, with strength in design, manufacturing and marketing paediatric products which fulfill a clear niche in the mobility market.”
Senior VP and CEO of R82 Jan Ellegaard commented: “Internationally, we will leverage the strong R82 distribution network to accelerate the export business of Convaid.”
The Convaid website is at www.convaid.com
Convaid acquired by Etac
w
30 www.thiis.co.uk
Looking for a deal? Then this is the place to come. Deal On features the best trade deals you will find this month. Just pick up the phone to take advantage...
All offers are valid until February 29th 2016 unless otherwise stated.
DealON!Rollerscoot offer
Buy One RollerScoot – £100 off the Second
Call 07753 826807or 01803 558888
SAVE £180!SEERS Medical offers a FREE PRESSURE REDUCING MATTRESS 150kg with every Signature Care Bed ordered before 1st April 2016.
Signature Care Bed features:
• 4 Section Electric Profiling
• 2 Way Electric Tilt
• Safe Working Load 250kg
• Compact transport and storage system
Call 01728 861590 or email [email protected]
Quote: DealFEB
Free Delivery on your 1st Bed/ Mattress order!
Get free delivery on your 1st order of any product from the ICON Community Care & Motif ranges from Nexus DMS. Both are in stock & adaptable to meet all needs/tastes.
ICON & ICON-Low are available with/without timber side-rails & Esteem head/footboards.
Motif brings pressure redistribution you can trust at prices you’ll love, in all grades & sizes.
To find out more/place an order visit www.nexusdms.co.uk, call 01905 774695 or email [email protected]
Quote code: THIIS0116
££
We are so committed to quality, that we now offer a5 year warranty on our bestselling mobile hoists.Please contact us for more information on 01656 7762225 year warranty
on mobile hoistswww.invacare.co.uk
Banner Waranty.indd 1 27.08.15 10:25
top trade deals
3 months free!Did you know we offer 3 months mobility scooter and powerchair cover, including new and reconditioned scooters, to all customers completely free of charge! Our mobility scooter cover ensures customers are covered for compensation claims and breakdown recovery with no excess to pay should they need to make a claim.
Call now on 01476 [email protected]
Two Free Home Delivery Smartphone Apps (worth £750)*
UNIQUS® iRetailer. Stock & barcode management software specially designed for the VAT complexities of mobility retailers. Affordable subscription. No big initial outlay. Fully integrate your quotation, sales, purchasing and stock process on one platform. Cloud based and paperless, iRetailer CRM will help you gain efficiency, save time and increase sales opportunities.
See our advertisement in this issue or visit www.assistivepartner.co.uk/iretailer.aspx
*Requires Windows Smartphone. Order before end February 2016 to qualify.
FREE van or parcel nationwide delivery
On all Haze branded battery orders over £100
Contact [email protected] or call 01536 203030 for more details.
32 www.thiis.co.uk
As we approach some new and exciting times for Companion Stairlifts, we felt it was time to re-launch our lead generation department with a new structure. Our larger, stronger team will ensure that you, as a valued partner, receive all of the attention, training, dedication and feedback that you and your customers deserve.Mobility Shop referrals offer some of the best opportunities within our entire business. That is why we at Companion felt in necessary to invest further time and resources into making our highly motivated and driven team the best there is within the industry.
We have a core sales team made up of the most experienced and diligent agents to contact your referrals and ensure that they are treated as sensitively and compassionately as you would yourselves, after all, they are your customer from start to finish.
Here at Companion we give you the best possible opportunity to achieve a sale with the widest range of Stairlifts on the market. We offer three different models of straight stairlift and two curved models to suit any customer requirement. We have also added to our portfolio with exclusive tailor made Riser recliner Chairs and our Easy Bathing range giving you even more potential benefits to offer your valued customers.
As a partner within the Companion ‘dealer
referral scheme’ you will benefit from a dedicated referral team that is ready and waiting to take your enquiries, give feedback and updates at every stage of the customer journey, prepare and send out any point of sale or resources that you may require and receive regular visits from one of our Business Development Co-ordinators.
Peter Childs, Business Development Manager at Companion recently commented:
“Customer confidence and satisfaction is at the very top of our principles here at Companion, from the beginning to the very end of the customer journey, we believe that if we get everything right, your confidence in us will be rewarded 100% of the time”
So all that is left to do is pick up the phone and begin passing your Stairlift, Easy Bathing or Riser Recliner Chair referrals to Companion, give us a try, why not?
Call the dedicated dealer referral hotline on 0800 0197797. Or, you can reach Peter on 01943 882079 or 07875 485576.
ADVERTORIAL
If you would like more information please contact the Companion Office on0800 019 7797 or e-mail [email protected]
SIMPLEIt’s that
Companion Referral Schemefor Stairlifts and Bathing
•Indoorandoutdoor,straightandcurved
•Trackoptionsavailableincludingtheslidetrack
•XXLstraightstairlifttakingupto31.5stones
•EasyPaymentPlanavailable
•Keepingyouupdatedonleadprogress–it’syourclienteverystepoftheway.
•Promptcommissionpaymentuponinstallation
Call today on0800 019 7797
Companion are proud to present our new ‘dealer referral team’ for 2016
The Companion team, from left: Peter Childs, Philip Cooke, Alister Gurr, Danny Whitaker, Stephen Leach, Gemma Armitage, Jordanna Tait, Lyndsey Jackson-Smith, Kate Harrison, Sophie MacLellan.
If you would like more information please contact the Companion Office on0800 019 7797 or e-mail [email protected]
SIMPLEIt’s that
Companion Referral Schemefor Stairlifts and Bathing
•Indoorandoutdoor,straightandcurved
•Trackoptionsavailableincludingtheslidetrack
•XXLstraightstairlifttakingupto31.5stones
•EasyPaymentPlanavailable
•Keepingyouupdatedonleadprogress–it’syourclienteverystepoftheway.
•Promptcommissionpaymentuponinstallation
Call today on0800 019 7797
34 www.thiis.co.uk
• NEW REMOVABLE SEAT • NEW ERGO-ARMRESTS • NEW LED HEADLIGHT • • NEW CORNING SAFETY SENSOR • ONE-HANDED FOLDING IN SECONDS
MINIMO & MINIMO PLUS
NOW AVAILABLE
IN WHITE!
01787 882244 [email protected]
WWW.TGAMOBILITY.CO.UK
• COMPACT, FOLDS IN ONE MOVEMENT • BEST SELLER • 12 MILE RANGE • LIGHTWEIGHT • NEW ERGO-ARMRESTS • ALTERNATIVE BRONZE FINISH
MAX YOUR SALES WITH WEIGHS
AS LITTLE AS
21.85KG!
1027TGAad.newstripDec15v1.indd 1 17/11/2015 11:00
After a long career, it’s time to say goodbye
One of the visitors to Trade Days last year was saying his farewells to the many people in the industry that he had worked with, competed against and spent many a long evening in various hotel bars discussing everything from the state of rugby (and more particularly Welsh rugby) and what was happening in the marketplace.Harmar Roberts has called time on a career that has seen an interesting journey from the production line of one of the very first big companies in our marketplace to become a very recognised, respected and well-liked Director of Roma Medical.
Harmar became involved in the industry when it looked a lot different to how it looks these days – in the 1960’s. “I got involved in the industry by mistake really” he told us. “I was considering joining the Police. My Sister-In-Law was working for Zimmer Orthopaedic and she told me about a temporary position on the wheelchair production line. At the time the company was manufacturing wheelchairs for the American business, Everest & Jennings.”
Harmar put plans to become a Policeman on hold as he started to take on more responsibility, becoming an assistant to the Wheelchair Manager and then a Product Manager for the company.
That’s when he started to travel on behalf of the business, beginning an adventure that has seen him visit a large number of countries and be present at a huge number of exhibitions around the world. In fact, it could well be that he has stood on more exhibition stands over the years than anyone else!
“I remember travelling to Australia very early on” he recalls. “I ended up travelling to places such as Iraq, Iran, Japan and many others over the years as the marketplace was developing.”
Harmar was also involved with what was probably the very first powered product to be produced. “In those early days, Zimmer produced a powerchair, although it was very different to the products we see today of course. It was probably the first powered product to go into Stoke Mandeville hospital, but, of course, it kept breaking down as we were learning all the time how we needed to design them. There were some real horror stories when it came to getting it wrong in those early days. We even used to send out dry batteries with acid separately so that people used to have to add the acid themselves.”
The name Zimmer is used widely to describe walking frames, but, back in the 60’s, it was a substantial company which then became known as Carters before Invacare took over the
“There were some real horror stories when it came to getting it wrong in those early days”
www.thiis.co.uk 35
• NEW REMOVABLE SEAT • NEW ERGO-ARMRESTS • NEW LED HEADLIGHT • • NEW CORNING SAFETY SENSOR • ONE-HANDED FOLDING IN SECONDS
MINIMO & MINIMO PLUS
NOW AVAILABLE
IN WHITE!
01787 882244 [email protected]
WWW.TGAMOBILITY.CO.UK
• COMPACT, FOLDS IN ONE MOVEMENT • BEST SELLER • 12 MILE RANGE • LIGHTWEIGHT • NEW ERGO-ARMRESTS • ALTERNATIVE BRONZE FINISH
MAX YOUR SALES WITH WEIGHS
AS LITTLE AS
21.85KG!
1027TGAad.newstripDec15v1.indd 1 17/11/2015 11:00
business. He was with the different companies for a total of 22 years before making the move to work with the smaller, but expanding, Days Medical.
“Invacare didn’t really get it right initially when it moved into the UK” Harmar explained. “The company had the backing of the very large and successful American operation of course and so had time to adapt, but it was that that point that I was looking for a change.”
That’s the time when Harmar covered an awful lot of miles over a few years in the UK. “When I was working for Days Medical I went out on the road and there hadn’t been anyone visiting customers for years and so I was popping up all over the place” he remembers. “I think I was at pretty much every exhibition that took place in those days and people used to see me so often; they thought that I was the boss of the company! I was away from home a lot as you can imagine with just one person covering the whole of the UK.”
Days Medical grew rapidly as Harmar explained: “Days was one of the first companies to go over to Taiwan to explore whether products could be manufactured there. Everest & Jennings was already doing business out there and we followed. I had touched on engineering with my role as Product Manager and so it was interesting to be involved in that process and give advice in the early days to some of the companies that have gone on to produce huge quantities of products over the years in our marketplace.”
Harmar has seen thousands of new products hit the marketplace and believes that a number of the best advances were created by the small team at Roma Medical which has been his ‘business home’ for the final period of his career. “I think that there was such a small team at Roma, coming up with the ideas, was a real advantage. It meant we could make decisions and get things done very quickly. We were taking the ideas to Taiwan and we knew what we wanted to achieve. A lot of the development work took place in the UK.”
Products in the past that have impressed him have been the first rear wheel drive scooter, produced by Invacare, the first titanium wheelchairs that were first seen at the Stoke Mandeville wheelchair games (the pre-cursor to
the Paralympics) and some of the big German powerchairs that were developed in the 1980’s by companies such as Meyra and Orthopedia. “I always thought that the products that came out from Meyra were very impressive and the structure of the company and people who worked in it were excellent too. They were, of course, market leaders for some time, but sadly no longer and so it’s a lesson to all companies about the challenges of staying at the top of the tree.”
One of the periods that Harmar would rather not remember in too much detail was when Roma Medical got caught up in an OFT investigation into the industry a couple of years ago. It’s clear that he feels aggrieved at the outcome of the report and also that the company didn’t get the support that he feels it should have done at that time. “We seemed to have been singled out and we must have spent over £200,000 defending ourselves at what was a difficult time. At the end of the day we were simply trying to implement a policy that many in
36 www.thiis.co.uk
the industry felt was right to protect end-users and it cost us a lot in both money and time.”
Harmar does worry about the constant move to online sales and asked whether he believes the industry should be regulated more, he replies with a very firm “Yes, I think it is going to have to go that way I’m afraid.”
On a brighter note, Harmar takes away a great number of good memories from his time in the industry and one of his most memorable moments came not so long ago. “I was very proud that we at Roma were the suppliers of the chairs for the Great British rugby wheelchair team at the Invictus Games (supported by Prince Harry). We supplied 48 chairs and it was a real team effort from everyone in the company.”
John Dalton, former owner of Days Medical Ltd told us: “When Harmar accepted my invitation to join me at Days Medical in 1985 little did I realise that our relationship would last for so long. Harmar formerly worked for a competitor and we had run into each other at exhibitions here in the UK and a number of overseas countries. Our first overseas trip together was to Tokyo in Japan in 1986, at that time he was at the peak of his fitness and when not at work would spend as much time as possible in the
gym lifting weights, as a result he possessed a magnificent physique which he proudly showed off to all he came into contact with.”
John added: “One evening we were having a few drinks in a bar in the Rapongi district of Tokyo and a few of the European lads were having arm wrestling contests. Harmar was in his element and joined in the competition expecting to wipe the floor with all of them. In the bar that night was a Finnair pilot who we found out later was an Olympic oarsman. After Harmar had disposed of a few of the contestants it was time for the Finnish pilot to have a go and despite Harmar’s obvious strength he was defeated and had to buy the guy a pint. That was more painful than losing the contest.”
“Several years later we were in Holland for the Medica Exhibtion and our local agent took 10 of us for an Indian Meal. We allowed our host to order for us and a selection of dishes duly arrived. Where food is concerned Harmar’s appetite is legendary. We all served ourselves and someone asked for some rice, our host had ordered enough rice for 10 persons but Harmar had scooped the entire portion onto his plate and was busy adding to the pile with other types of Indian food. We all fell about
laughing at Harmars plate which resembled a volcano. He cleared the lot needless to say.”
John concluded: “Where loyalty and hard work is concerned Harmar is second to none, there are many more tales and experiences I have been lucky enough to share with Harmar, we travelled the world together and I wish him a long, active and healthy retirement.”
Looking back, Harmar says: “We had some great times, especially at the exhibitions on those early days. It was a case of working hard and playing hard, as many who were involved at the time will remember. I could still be in the business, but at 71 it’s time to move over and let the younger guys bring in their ideas. I’m very conscious that we have seen a number of companies in our marketplace go stale and not move with the times and it’s not ended up well for them.”
However, he ends with: “I said to the guys at work, I’m always available”. So, don’t rule out seeing Harmar on an exhibition stand in the future!
Looking for a great, new, all-year-round seller with high profi t margins?Look no further – here it is! Due to a very successful year and with around 100 RollerScoots now sold...we are looking for
more dealers to distribute our Award-Winning, Patented new mobility vehicle. Interested?
Give us a call on 01803 558888, email [email protected] or visit our website www.rollerscoot.com
“I use my RollerScoot
for 8 hours a day at work, much easier to
get around than in my scooter or wheelchair”
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“The RollerScoot
has transformed my life!”
Mr P Southern,
Corby
0800 252 [email protected]
The Medina As comfortable as it looks
Sales & Marketing Supportavailable for our Network ofAuthorised Dealers
Choice of quality fabrics from stock
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20 stone weight limit
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British craftsmanship and
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Matching suite25 stone weight limitButton or Waterfall back design
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38 www.thiis.co.uk
Does advertising work in THIIS magazine. This is what Julian Cobbledick of Assistive Partner thinks…“We supply a range of software for healthcare. Since our company’s formation in 2007, Assistive Partner has grown consistently and profitably each year. Somehow, all of that growth has been driven by word of mouth and referral (with the odd successful tender thrown in).
Like any expanding organisation though, to continue the momentum, there has inevitably come a time when we have had to invest in some limited promotional activity. Our first attempt has been very successful and has yielded an excellent return on investment.
And it’s thanks to THIIS magazine. Our first series of three advertisements has resulted in a number of high quality leads and several
sales. So we have decided to extend the THIIS advertising campaign, try a few new offers in DealON! and generally embark on increasing our marketing efforts on several fronts.
I can honestly say that our experience clearly shows that advertising to mobility retailers in THIIS gets results. Thank you.”
Julian Cobbledick, Director, Assistive Partner
Does advertising in THIIS work?
Seen in all the best places!The BHTA logo has always been something important to look out for if you want to be sure that thecompany you are dealing with is setting and maintaining the right standards.
Every BHTA member agrees to abide by a Code of Practice, part of the Consumer Codes Approval Scheme, which is run by The Trading Standards Institute. The BHTA code is the only one in this industry.
Only BHTA member companies can display the two logos together and it means that you can beconfident of enjoying high levels of care, courtesy and professionalism.
To find out which companies can offer you that guaranteed level of confidence, go to the website anduse the member search facility.
www.bhta.net
A subsidiary of Millbrook Industries, Ultimate Healthcare, has launched a new active range of dynamic and alternating pressure care mattresses.The company says that the new range of 10 alternating mattresses aims to reset the benchmark on quality in the pressure care sector, taking into account the company’s receipt of quality standard ISO13485 in 2015.
Previously a reseller and manufacturer for a number of pressure care brands, Ultimate Healthcare reviewed its design and manufacturing processes over an 18 month period, as part of the ISO 13485 procedure to certify the mattresses in the product range as Class IIa medical devices.
A key change that the company made to its premises in preparation for the ISO certification was to install a specially-constructed testing area. Several test benches are sited on a new mezzanine floor, where each mattress undergoes a thorough testing process to verify the quality.
Managing Director Lee French explains: “In a sector where the majority of our competitors are Class I (self-certified), we were keen to make a
difference. So we have completely overhauled our development processes in line with ISO 13485 and we are now analysing market trends and feedback data and responding to actual customer demands. This is how the whole industry should be working but few can honestly say they are working this way. So, we’re proud to be among the first to put our flag in the ground, make this claim and be able to substantiate it with Class IIa certification for our pressure care mattresses.”
Lee says that further product ranges are due to be introduced over the next 1-2 years, with these enhanced product features becoming standard across the range.
The website for the company is at www.ultimatehealthcare.co.uk
“This is how the whole industry should be working”
Managing Director Lee French (middle) with Quality Manager Dawn Vear and Business Development Manager Stephen Garner
The Liberty II Dynamic Low Air Loss Mattress, part of the new range of dynamic and alternating pressure care mattresses from Ultimate Healthcare
New Active Pressure Care range launches
40 www.thiis.co.uk
H A N D C R A F T E D F U R N I T U R EC O M P L E T E LY TA I LO R M A D E T O F I T Y O U R E X A C T R E Q U I R E M E N T S
For furniture offering comfort, independence and a higher standard of care, contact;
Tel: 0115 913 3572email: [email protected]
Manufacturers of bespoke rise and recline chairs and handcrafted
adjustable beds for the mobility and healthcare market
NEW
RR_AD_v4.indd 1 29/07/2015 13:33
42 www.thiis.co.uk
Former Managing Director of stairlift company MediTek, Phil Rice, recently made a career-changing move when he took over retailer Anglia Stairlifts. It came as Phil was looking for a new challenge after working in MediTek since 1998 when it was then a newly formed company with just 5 people in total.
Back in 1998, Phil had to learn quickly many aspects of the stairlift industry and was involved on the shop floor, in research and development, technical support, logistics and sales.
In 2006 he was appointed to the board as Managing Director and steered the company through a period of growth and success. Notable achievements were growing the company by over 500%, winning a number of prestigious awards and accolades, the relocation to new premises and the company’s entry into overseas markets including Europe, Australia and North America.
By 2014 Phil felt he had achieved all he could at MediTek and explains what prompted him to make a move. “After the completion of the move to the new factory in Newton Aycliffe, overseeing the new manufacturing changes and the entry into Europe and North America I felt there was little else for me to achieve and wanted new challenges.”
When he discreetly put out the word he was seeking new commercial challenges it wasn’t long before he received a number of offers. “There were a number of attractive offers I was musing over, but during the summer I was approached with an offer to acquire a business. This was a most exciting opportunity and offered the right mix of challenges and rewards I was looking for.”
The business in question was Anglia Stairlifts. Established in 2002, Peterborough based, Anglia Stairlifts has a good reputation and a number of well-established council contracts.
“I was very impressed with what I saw in the business; there is a good and knowledgeable team and it was easy to convince myself this was the opportunity I wanted. What was harder was raising the finance to make the acquisition.”
But raise the money he did. The business was acquired in August 2015 and Phil wasted no time getting stuck in. “Since then I’ve overseen a move to new premises in Yaxley and invested in a new showroom, IT systems and bigger warehousing capacity. Anglia Stairlifts covers a large geographical area and has big potential, so we need to have the right infrastructure in place to maximise the potential the region offers.”
Growing the company’s existing stairlift
business isn’t the only thing on Phil’s agenda. “Anglia has a good reputation and solid
pedigree as a supplier of stairlifts and hoists in the region and we maintain good working relations with all the quality stairlift suppliers including Platinum, Access BDD and Handicare. However, to grow the business I felt we needed to widen the product offering so we can offer a more comprehensive and holistic range of solutions to our customers’ needs. We have already started that process adding through-floor lifts, public access lifts, wheelchair lifts, bathlifts and other mobility products such as the Happylegs Seated Walking Machines and B-Warm Heated Seat Covers.”
The product range isn’t the only thing Phil is looking to increase either. Job creation is also a key part of the expansion process. “The company will need additional staff as we grow and I’ve been working with Peterborough Regional College with the view to appoint three apprentices to cover business administration, accounting and train up an additional installation engineer. In addition to this, we are also looking to recruit qualified engineers and sales personnel too.”
The company can be contacted on 01733 857421. The website is at www.anglia-stairlifts.co.uk
“To grow the business I felt we needed to widen the product offering”
Phil was looking for a new challenge when the Anglia opportunity popped up
Phil Rice with his team at Anglia Stairlifts
Making the move from manufacturer to retailer
TO BOOK YOUR STAND CALL Panayiota on +44 (0)20 7348 4909 or Matthew on +44 (0)20 7348 5266 or email [email protected]
23rd and 24th Nov 2016 NEC Birminghamtheotshow.com
2015 BY NUMBERS
of delegates said they met suppliers or learnt
about products that they had not had the time to learn about previously
of delegates said The Occupational Therapy Show was important or very important to their
job and profession
of delegates said they had sole, joint or advisory influence on purchasing authority
of delegates have less than 2 hours or no time
at all to see sales reps at their place of work
of delegates are likely to recommend The
Occupational Therapy Show to colleagues
96% 76%
79% 65%
90%
The Occupational Therapy Show – The UK’s largest dedicated event for OT’s
Join the UK’s leading event created for businesses who want to put themselves in front of this vital audience. Lead for lead no other event is more cost effective than The Occupational Therapy Show.
Over 4,500 OTs expected to attend this November
Unrivalled opportunity to educate a dedicated OT audience about your products and services
One Occupational Therapy Show - your business needs to be there!
90% of our day to day business is with OTs and this is the best show for reaching them. Every person here is a professional that we can deal with. This show is far better for us than others. The delegates are committed to getting information and it’s a good opportunity to talk to them about new products coming along.
Ray Rochester, ASM, Clos-o-Mat
We exhibited here last year and it was our best show of the year. We’ve done other shows but the audience is too diluted. Every conversation we have here is relevant. OTs are key influencers and the first step in specifying our products, so being able to talk to them face to face is important for us. We’ve had another brilliant show this year.
Chris Derrer, Online Marketing Lead, AKW
OVER 85% OF SPACE ALREADY BOOKED!
1597 - OTs - A5 THIIS advert 160125.indd 1 26/01/2016 12:14:21
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uk The Alf Morris Lecture 2016with Jackie Ashley & Andrew MarrThursday 17th March from 6.00pmThe Shaw Theatre and the Pullman St Pancras Hotel, London NW1 2AJ
Stroke of fate: the politics of recoveryThe broadcasters and journalists, Jackie Ashley and Andrew Marr, will speak for the very first time about the impact on their shared lives of the major stroke that Andrew survived in 2013.
In a discussion ranging from personalexperience to national policy, they will addressthe importance of practical help in keepingpeople with disabilities independent.
Ticket prices start at £25.00, or entry can be secured with a voluntary donation to The Alf Morris Fund for Independent Living. Book now at www.alf-morris-lecture.org.uk or call 020 7432 8006.
Morris Lecture 2016 A5 Ad.indd 1 12/18/2015 12:22:38 PM
44 www.thiis.co.uk
Mobility Networks strengthens with new specialist Product Manager The Mobility Networks Group has appointed a new Product Manager to enhance its worldwide service.
The Group provides a comprehensive range of solutions to the accessible PCV and WAV sectors including powered wheelchair lifts, ramps, escape hatches, assistive driving solutions and more.
Steve Fletcher is a highly experience vehicle lift design engineer who entered the industry as an apprentice. Over 25 years, he progressed in seniority and became an influential figure at Ratcliff Palfinger, with responsibility for managing R&D, driving product innovation and supporting the sales team with technical expertise.
The website is at ww.mobilitynetworksgroup.com
new to the team
Do you have a new team member? Why not let the industry know?Just send us a short news item and photo.
New MD for PlatinumPlatinum Stairlifts has announced the appointment of new Managing Director, Mike Diesendorff.
Mike joined the company on January 1st and comes on board at the start of Platinum’s 20th Anniversary year. He will head up a number of exciting projects planned for 2016.
Mike has previously worked in a number of industries including consumer goods, automotive, packaging, HVAC, building products and fasteners. Prior to joining Platinum, he worked at SFS intec – a large blue chip Swiss company that in the UK operated in the construction industry.
Mike said, “I am delighted to have joined Platinum Stairlifts Ltd as Managing Director and look forward to helping the company further develop in the future. Platinum has grown rapidly over the last few years and to support our future growth plans we have recently recruited a number of new staff, with the aim of improving the support and customer experience.”
The website for the company is at www.platinumstairlifts.com
New Account Manager at Classic CanesWalking stick specialist Classic Canes has appointed Cordelia Chapman as Account Manager.
Cordelia will work closely with company directors Charlotte Gillan and Diana Porter to provide sales and customer service support to the family-run firm’s 2,000 stockists in the UK and abroad. She will represent Classic Canes at trade fairs and assist with day-to-day management.
Call 01460 75686 or visit the website at www.classiccanes.co.uk
More customer support for PlatinumPlatinum Batteries has added to the team with Cam Sheffield joining the company having completed a degree in Marine Biology at Aberdeen University.
Following his degree, Cam completed a number of cycling tours across Europe for charity, before joining Platinum Batteries. Cam has joined the Specialist Channel team at Platinum, where he will be supporting the network of customers throughout the East Midlands up to the borders of Scotland. He is based in Leeds and can be reached on 07525 130729 or at [email protected]
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Research led by Alberto Esquenazi, MD, the Director of the Gait & Motion Analysis Laboratory at MossRehab, is the first to study the effects of joystick control position for wheelchair users. Initial data utilizing pressure mapping, dynamic electromyogram, 3-D kinematics and patient subjective report, shows central driving has multiple physiological benefits over traditional armrest mounted joysticks.
MossRehab is a member of the Einstein Healthcare Network, the largest independent medical center in the Philadelphia region.
Dr Esquenazi reports on his research: “Traditional Power Wheelchairs (PWCs) use an armrest mounted joystick controller. Such devices force a change in body posture and weight distribution with deleterious effects over time. When operating a PWC with an armrest mounted drive control, the user often leans on the armrest where the joystick is mounted in order to improve drive control. The long term consequences for wheelchair users manipulating a joystick with repetitive motions while seated in awkward postures will often present in the form of muscular skeletal conditions, and be accompanied by pain attributed to inappropriate seating support.”
The study says that prolonged sitting in a wheelchair exposes a person to a high risk of dangerous and debilitating pressure ulcers and indicates the risk is compounded by driving a PWC with an armrest mounted joystick.
The Active Controls Center Drive System used in the study was developed to allow central mounting for PWC joysticks and alternative drive controls. The system is modular and easily
removed for access to the seat. Bilateral gel pads provide secondary support surfaces for the hands, wrist and lower arms to facilitate drive control.
Dr Esquenazi adds, “Using a centre position control, the operator is in a more intuitive and functional position that aligns the visual field with the centre of the chair’s travel path. Other benefits for PWC users include better postural alignment and weight distribution.”
You can see more about the study at https://gallery.mailchimp.
com/48f1c0fe685a64cdd4512a4a2/files/MidlineDrivingResearchReport_4Pg_02.pdf
New study identifies risk with joystick armrest location
“Using a centre position control, the operator is in a more intuitive and functional position”
Providing comfort & carein medical healthcare
Orchid MedicareCopenhagen Road, Sutton Fields Industrial Estate, kingston Upon Hull, East Yorkshire, HU7 0XQ.E - [email protected] T - 01482 820333 F - 01482 824617www.orchid-medicare.co.uk
MANUFACTURED IN THE UK
Orchid Medicare are based in East Yorkshire, and owned by Kintech Ltd.We manufacture healthcare products such as High Back Chairs, Kitchen Stools, Disability Trolleys and Tables, Toilet Care Equipment, Commodes along with a range of Specialist Bathing Cradles and both Standard and Profiling Beds. Our products are designed for the many healthcare sectors that prefer a robust product while still maintaining an attractive appearance.
At Orchid Medicare we are very proud to be producing all items In-House as one of a diminishing number of true UK Manufacturers. Drawing on a lifetime of engineering experience within our technical team we’re also able to offer a fully bespoke service for complementary items and for when some healthcare products are not a suitable requirement.
All stainless steel construction
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All of our products are designed in-house by our team of professionals
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Here’s the latest collection of tweets that we like from the industry...
Tweet... Tweet... Who’s there?
tweet... tweet
A home installation image is always a useful way of building awareness
You can’t beat a customer saying how good you are!
Kymco promote a Motability success
If you provide something a little different, then why not let people know
A good strong image leads readers into a blog item
Dartex have used their unique figures effectively over the past couple of years
Remember that you can follow THIIS at @wwwthiiscouk
T. 01422 233 000 / E. [email protected]>>Visit our website: www.sidhil.com
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At Trade Days, one of the seminars was all about Bar-coding. It’s an important issue for both suppliers and retailers and the session explained why you need to grasp the nettleTo get his point across, as part of the seminar, Julian read out a letter that he had written….to himself aged 75. It paints an interesting picture of the future and we thought that you might like to read it for yourself…
LETTER FROM 2030 –DEAR JULIAN (THAT’S ME)
I am 75 now and inevitably I’ve slowed down a bit. In fact, I’m now in need of some of the equipment that you spent the best years of your life promoting.
But in my street, I’m the baby. Fifty houses in Ten Ashes Lane and 30 of them have stairlifts! 27 of them have residents over 90 and the same number have care workers visiting every day.
So, what is most fascinating is the level of technology. It’s just said on the news that less than 2% of all transactions are cash now.
The big changes started way back in 2015/16. The phrase “Omni” was everywhere. Forget the strife and trouble in the world back then – less said about that the better.
Let’s concentrate on positives in life and business.
So, Omni-channel. The internet was still only 20 years old then. Amazon had 69bn in online sales compared to Walmart 11bn.
Walmart wanted to dominate every channel or route to market and stepped up the shopping synergy.
Anyway, by 2018 they had nearly caught up. Employees had decreased from 2.1m to 1.2m, yet sales had rocketed. It was a switch from barcodes to microchips that did it. Auto replacement – click & collect…. They released huge amounts of cash. So they invested. And suddenly there were stores in third world countries – and they reused the old barcode kit – and employment rocketed – and peace broke out in war torn areas.
The world started to change. That see-saw of wealth began to tip the other way. Between 2015 – when
a shocking 10% of people had 86% of all wealth and 2025; lots of strange things happened.
• Philanthropy became really fashionable
• Robotics started to replace people, but they stayed just as well off
• because of the guaranteed minimum income introduced throughout Europe and America in 2019.
Unusual technique gets the point across
“Fifty houses in Ten Ashes Lane and 30 of them have stairlifts!”
Julian Cobbledick used an unusual approach during his seminar at Trade Days, a letter he had written to his ‘older’ self
Trade Partner Support 0844 225 3121 [email protected] | www.handicare.co.uk
Stand out from the crowd with HandicareHandicare offers you a number of unique, market leading features to help you and your business stand out from the crowd.
Whether it is safer hallways with the illuminated footplate, additional support for users with the Active Seat, unobtrusive rails with the revolutionary Slide Track or peace of mind for the user thanks to Voice Connect, we are delighted to offer our Trade Partners innovative and unique solutions.
We offer you the widest range of stairlift features and systems. Call our Trade Partner Support team or your Business Development Manager to find out how Handicare’s comprehensive range of straight and curved stairlifts can help you make everyday life easier for your customers.
Active Seat
Voice Connect
Slide Track
Illuminated Footplate
Handicare THIIS Ad Nov 15 AW.indd 2 22/10/2015 22:03
52 www.thiis.co.uk
• Free time reigned in the West – and most did good with it.
• A shift in employment created an end to poverty in Africa et al; just like China had done in the previous decade or two.
• Executives were regulated so the era of pay greed was abolished.
• Pollutocrats were ostracised for using too much resource.
• Conscious capitalism was born – redistributing wealth.
There are now over 10 billion people on earth. Around half a million are bionic. Over 30% are too old to work. Healthcare has had the biggest impact. Children born after 2020 had spare parts ready – their umbilical cord was retained and genetically engineered to grow what was needed. No need for donors anymore.
Telecare and telehealth is part of everyday life now. When I visit the lavatory, my doctor gets an e-mail if there are any irregularities and I get a call telling me what to do to stay well.
Even my shoes send messages about my balance and falls risks.
Can you believe the wealth distribution swing though?? In 2015, 5 billion out of 7 billion people were in poverty. Now only 1 billion out of 10 billion are. And yet the rich are just as rich. More money than they will ever spend.
Our industry though has really thrived..… There is no longer stigma attached to independent living equipment (or A.T.) In fact most of it is quite cool. Designers were allowed free reign around 2017.
It’s weird to envisage the last century, when the state used to “free issue” things like wheelchairs, stairlifts, commodes and so on. I recall them often dominating buying power, then (with full warehouses) making it difficult to get kit!
Now whether you walk in a shopping mall, through a supermarket, watch TV or surf the web (both are wall projected using special “pixel-paint” these days. Tuned in by voice commands) – things to make living easier are everywhere. Almost all of the things talk to each other – THE “CONNECTED LIVING SPHERE” – it started with the internet of things and 5G etc. etc. It’s all joined up in a way I never thought possible.
The transformation in our sector started around 2015/2016 when healthcare equipment
retailers got serious. Shopping there grew up – barcode scanning, proper merchandising, online advice, great service – just like shopping for clothes or household appliances. No longer scruffy little mobility stores … It meant we all started to aspire to and enjoy equipment – rather than dread the day we had to use some…….
Frankly, lots of businesses went pop. But the good ones just got better and better – safe, good advice, proper expertise – trust.
Those doom and gloom nay-sayers always pushing back or grumbling about “progress” – “no need for barcodes” and so on were wrong. By a long shot!
Julian says that 2015 was a landmark 9th year for his company. He told us: “During 2015, for the first time, people started taking barcodes seriously in the retail sector too. Manufacturers are applying barcodes – and retailers are investigating the technology to utilise them – along with the excellence in CRM and automated VAT calculation that our software offers.”
“My seminar and our stand at Trade Days had an unprecedented interest from retailers which has already led to consultancy and sales of the our UNIQUS iRetailer online software. It is now in daily use in over thirty shops in England, with lots more to follow.”
He predicts at least 1.5 times growth for his business this year. “Assistive Partner is investing too – doubling the company’s server capacity and data centre infrastructure and investing tens of thousands of pounds in new hardware, additional support personnel and associated software.”
For more information call 0844 335 6791 or visit the websites at www.assistivepartner.co.uk or www.uniqus.co.uk
“There are now over 10 billion people on earth. Around half a million are bionic.”
The Extra Roomy footwear brand that really gives your business extra oomph!
www.cosyfeet.comWant to know more? Potential stockists should call John Negus on 01458 449075 or email: [email protected]
Cosyfeet is the brand for Extra Roomy footwear, socks and hosiery.
Cosyfeet offers a one width fi tting which means less complication.
Cosyfeet customers ask for our product by name.
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Karma Mobility Ltd
Unit 6 Target Park, Redditch, Worcestershire B98 8YNT: 0845 630 3436 E: [email protected]
www.karmamobility.co.uk
The Morgan powerchair is an excellent product for both indoor and outdoor use. It’s small turning radius allows the users to manoeuvre freely at home whilst the powerful motors are great outdoors. It also offers superior handling over rough terrain due to its all-round independent suspension.
The modern sleek design available several seating configurations and colour options make the Morgan a versatile solution.
a65cm turning radius
a60cm overall width
aFull suspension
aCrash tested
For further details please call 0845 630 3436 or visit www.karmamobility.co.uk.
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54 www.thiis.co.uk
1. Think about what you want each post to achieve. The phone ringing? Directing people back to the website? Starting a conversation?
2. Good sources of content include news.google.com searches for keywords, Google alerts, news hacking and of course self-promotional content and blogs from your own website
3. Include a link back to your website when posting self-promotional content
4. Always ensure that Twitter pictures are in a 2:1 ratio, otherwise they won’t display on people’s feeds. Use pictures wherever possible in tweets (utilise unsplash and pixabay)
5. You can attach multiple photos to both Twitter and Facebook
6. Don’t use too many hashtags on Twitter – limit them to one or two per tweet. There’s no rule on where to put your hashtags – put them in the middle or at the end, just don’t overuse them
7. Double-check everything you post. Check for spelling and grammar mistakes
8. Avoid using all capital letters as online it is perceived as shouting. Also avoid using asterisks (****) to draw attention to competitions, promotions or events
9. Never mention your competitors in any way – pretend they don’t exist!
10. Stay true to your brand and voice – professional, friendly but not overly familiar, warm, not stuffy, approachable
11. Make content visual wherever possible
12. Keep an eye on current trends and see if you can put your own relevant spin on any
13. Remember to tag in any collaborators that you mention where possible, include their username in your tweet
14. Ensure all pictures are professional and true to your brand.
You can get in touch with David on 0121 631 1838. The website is at www.jcsocialmedia.com
Focus
Social MediaDavid Glenwright, Head of Training Services at JC Social Media sets out some basic guidelines and provides a few dos and don’ts when it comes to getting yourself noticed through social media.
Quick social media tips– 14 basic guidelines
“Never mention your competitors in any way – pretend they don’t exist!”
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new on the market
New aid for easy ironingThe Eze-Glide is a simple new product. It’s essentially a small fitting which attaches to an ironing board (where the iron should rest for cooling) and to which the cord is fed through. The cord guide very effectively keeps the cord clear of the top and underside of the board and eradicates the issues with dragging clothing but also keeps the cord clear of trailing directly under the board.
The designers believe that the product is beneficial for wheelchair users or someone who wishes to be seated when ironing. It comes in a variety of six colours and is really easy to fit.
For more information on stocking the product, call 07747 061888 or email [email protected]
New Action 5 from InvacareInvacare has launched the latest addition to its popular Action range - the new active Action 5. The chair offers an extensive range of seat sizes and settings with a number of clever but simple adjustment options.
There is a unique self-locking folding mechanism and the ability to set the rear wheel axle in a number of positions independent of the backrest bracket. Stepless adjustment for key seat settings allows a more personal fit and the backrest can be repositioned at any time with the majority of adjustments carried out with the client seated in the chair.
A new easy to use online colour configurator featuring 10 different frame colours and 3 different accent colours, allows the individual to create a colour combination for the ultimate personal touch.
For further information go to www.action5.invacareproducts.com
Twin option provides bariatric solutionErgolet has introduced a new bariatric 400kg Luna solution. Luna twin uses two 275kg Luna pods connected physically and electronically to give a SWL of 400kg. They can be split and used independently making the system versatile and cost effective.
The Ergolet solution has been selected by Central Region Denmark, the largest hospital construction project in Northern Europe. Call 0161 477 7900 or visit the website at www.ergolet.com
Total width: 65 cmTotal length: 146 cmSeat width: 48½ cmSeat height: 48 - 58 cmArmrest height: 24 - 30 cmWheelbase: 97 cmGround clearance: 13 cm Total weight: 127 kgUser weight: Max. 175 kg
‘Refined, Comfortable, Reliable’ All you need in a scooter
www.vanosmedical.com
Van Os Medical UKExcel House | Ashbrooke Park | Sherburn in Elmet | North Yorkshire, England | LS25 6PJ
Tel.+44 (0) 1977 681 400 | [email protected]
58 www.thiis.co.uk
new on the market
Girl’s Waterfall swimsuit for bowel incontinenceFor the first time, Kesvir has introduced size 15-16 years to its children’s range. The swimsuit has slide on hook and eye for extra security. As this swimsuit opens up completely, it is suitable for girl’s with week muscle tone and restricted arm movement. The fabrics used are chlorine resistant, and snags less.
Call 07854 155938 or visit www.kesvir.co.uk
Boy’s and Men’s Wrap swim shortsExcellent for people who suffer from bowel incontinence and also need to be changed on the bed, they can be used as pull-up swim shorts too. As they open up, wearing and cleaning is made a lot easier for carers. The silicone coated elastic on the waist and gusset on the leg ensure a good snug fit to avoid leakage and embarrassment.
Call 07854 155938 or visit www.kesvir.co.uk
Email: [email protected] Visit: www.premiercare.info
For flexible commercial insurance tailored and competitivley priced for your business, call us now on...
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enturaThe
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A retailer has joined the Board at Stairsteady, the product that started life as a GCSE project for Ruth Amos. TPG has been one of the StairSteady’s biggest supporters and has showed its support by investing in the business and with MD, Alastair Gibbs, joining the StairSteady board.
The development follows a move in September when the StairSteady Products team took back distribution from Patterson Medical.
Alastair explained: “For us it is about the customer getting the local support, great customer service and in many cases access to other products. This is just one step in the mobility journey, but it is one of the first the customer is likely to take.”
Starting off as an idea in the classroom the StairSteady first earned Ruth ‘Young Engineer for Britain’. In December 2013 the British Healthcare Trade Association recognised it as the ‘Best Established Product/Service’.
“People don’t go from being stair able to needing a stairlift overnight” she says. “The StairSteady fills a gap, but also is complimentary to existing stair solutions. Our key focus now is to build and support our trade network which is the route we believe will grow the reach of the product.”
Alastair believes that, having run a successful retail business for some years, it is an opportunity to introduce and guide a relative newcomer to the correct, ethical selling and wholesaling of a really innovative product.
On his decision to take a role in the Stairsteady business, Alastair told us: “All too often a good product can be overlooked and an opportunity missed because the wrong guidance had been given or the wrong choices made. Whilst TPG are a major seller of stairlifts, we do often come across a number of objections to people placing an order. Things such as ‘ It costs too much’ and ‘Look how much space it takes’ are common
and can be overcome with explanation of the benefits a stairlift can bring.”
He added: “However, sometimes we are met with phrases like ‘I am not ready for the lift yet’ and ‘I will contact you again if I get worse’. In these scenarios the Stairsteady can be the ideal solution and can be viewed as a safety measure to prevent the struggle with stairs from resulting in a fall. We would suggest that it is similar to using a walking frame, just on the stairs.”
And Alastair also uses a promotion that makes sense too. “To put customers at ease we also offer to trade in the Stairsteady at some point in the future, should they feel a stairlift becomes necessary. From a commercial point of view this secures the client for the future as they must come back to you to get that trade in value.”
Ruth adds: “Alastair has sufficient knowledge of buying and selling to know what can work in this marketplace and this should give confidence to other dealers who are looking for an addition to their portfolio. For StairSteady Products, the involvement of TPG is great. What more could you want than one of your key dealers support and buy in.”
The product recently launched in Canada and the team have hopes to start distribution across Europe in 2016.
The website for the product is at www.stairsteady.net
“We would suggest that it is similar to using a walking frame, just on the stairs”
New Stairsteady Director Alastair Gibbs, (top), with members of the TPG team.
Retailer joins StairSteady Board
SEERSMEDICAL®
Daily Living Range | Specific products for patient support
For more information contact us
62 www.thiis.co.uk
February 29 – March 2 2016 – Medtrade Spring - Las Vegas - www.medtrade.com
March 10 2016 – Kidz In The Middle – Ricoh Arena, Coventry - www.disabledliving.co.uk/Kidz/Middle
April 26-28 2016 Naidex National – NEC – www.naidex.co.uk
May 26-28 2016 – The Mobility Roadshow – Silverstone – www.mobilityroadshow.co.uk
June 9 2016 - Kidz to Adultz South - www.disabledliving.co.uk/Kidz/South
June 14-15 2016 – NAEP Annual Conference – Kenilworth – www.naep.org.uk
June 28-30 2016 – OT Annual Conference – Harrogate – Call 020 8977 7997
June 29-30 2016 – Health+Care, Excel, London. www.healthpluscare.co.uk
July 7 2016 – Kidz to Adultz Wales – Cardiff www.disabledliving.co.uk/Kidz/Wales
September 25-26 2016 – Trade Days – NEC – www.tradedays.co.uk
September 28 - October 1 2016 – Rehacare – Dusseldorf – www.rehacare.com
October 5-6 2016 – Independent Living Scotland – SECC - www.independentlivingscotland.org
October 11-12 2016 – The Care & Dementia Show – NEC. www.careshow.co.uk
November 1-3 2016 – Medtrade, Atlanta. www.medtrade.com
November 14-17 2016 – Medica – Dusseldorf. www.medica.de
November 17 2016, EventCity, Manchester - Kidz to Adultz Up North -www.disabledliving.co.uk/Kidz/North
November 23-24 2016 – The OT Show – NEC – www.otshow.co.uk
Exhibition Diary
GELWHEELCHAIR &WALKING AIDACCESSORIES
100’s of quality instant solutions to yourpressure care problems that are
affordable and easy to fit.
We take awaythe pressure……so YOU feelthe comfort
01454 285071E: [email protected]
www.gelovationseurope.com
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NEED TO MAKEMORE SALES?
Modernise now:- Web: www.assistivepartner.co.uk / Tel: 0844 335 6791
www.freeridernetwork.co.uk
or call 01535 669604
*Varies with user weight, terrain type, battery charge, battery condition and tyre condition.We reserve the right to change specifications without prior notice.Freerider UK Ltd, Unit 2C, Acre Park, Dalton Lane, Keighley, West Yorkshire BD21 4JH, UK.
Email us on [email protected]
THE LUXURY SCOOTER THAT RIDES LIKE A CARIntroducing the luxurious, Class 3, Freerider FR1
“”
Drives, steers and rides like a car, with looks you can take pride in
If you’re looking for a mobility scooter that’s earned its right to take its place on the road, look no further than the FR1.
A pleasure to drive, with looks to take pride in, plus a host of comforting safety features and handy extras you’ll find useful every day, the FR1 is the next-generation scooter for anyone who takes pride in their ride.
ELEGANT HANDLINGThe height-adjustable, fixed tiller design gives car-like handling, while independent 4-wheel wishbone suspension makes for a smoother ride.
SPORTY LOOKSTake to the road or pavement with rugged good looks, a 35 mile range* and a maximum legal speed of 8mph.
REASSURINGLY SAFEWith fixed twin mirrors, LED lighting and indicators and LCD dash, you can see and be seen all the way around.
HANDY EXTRASIncluding an easy access captains seat, double carry bags, and even a USB plug for mobiles or tablets!
SAY HELLO TO TWO OF THE NEW PRODUCTS JOINING THE FREERIDER RANGE...
LANDRANGER S DELUXELike a luxurious SUV, the Landranger Deluxe gives you the strength, refinement and power with comfort. Ready for all sorts of terrain, it cushions you from the rougher edges. With a shock absorption system as well as suspension, you can ride comfortably in a luxurious seat and always stay in control, through every dip in the landscape.
THE LANDRANGER XL8 DELUXEThe heavyweight for all terrain and is ready to carry up
to 30 stones. It is longer and wider than any other Freerider model.
COMING SOON
The Mini Ranger Plus – Additional 2” legroom
and upgraded to 18amp batteries
NEWCOLOUR
jobs on offer
BusinessDevelopment
ManagerWorcestershire
Nexus DMS Ltd, an industry specialist in profi ling bed solutions and Pressure Area Care, is seeking a versatile Business Development Manager to join a well-established, industrious team on their mission towards further success.
The successful candidate must have:
• A proven track record of selling into the UK healthcare market (predominantly primary care, although those with acute care sales experience will be considered)
• Experience of building and managing prosperous business relationships with a range of customer groups
• Strategic and commercial aptitude
• A proactive approach and the ability to adapt to continually changing needs
• An amenable, constructive attitude to dealing with customers and colleagues alike
• Strong command of the written and spoken word
• First class presentation and communication skills
• Ability to physically move, lift and assemble company products as required
• Flexibility to travel, including overnight stays as required
A diverse and stimulating role, the Business Development Manager will work with all company stakeholders to develop and promote business capabilities, maintaining and improving performance by securing sales at target profi tability.
The role will involve a wide spectrum of offi ce and fi eld-based duties, along with the opportunity to contribute signifi cantly to the development and growth of a small but dynamic organisation.
Key responsibilities will include:
• Growing and maintaining customer relationships
• Introducing, presenting and promoting the company’s product offering
• Communicating effectively with colleagues and suppliers to ensure that customer requirements are successfully translated into operational reality
• Training and advising customers (including distributors and healthcare professionals across community and acute care sectors) on product features, functions, suitability and safe use
• Acting as a liaison to the Senior Management Team, making recommendations for strategic business improvements and taking a lead role in their implementation.
Nexus DMS is based in Droitwich, Worcestershire. The role holder will therefore need to base themselves at the company site, whilst frequently visiting customers/other sites as required.
It is envisaged that the Business Development Manager may take responsibility for the direct management of one or more people as the team/organisation grows.
Full Job Description and Person Specifi cation available. For details please contact [email protected]
Mobility & Rehab Sales Specialistand Rehabilitation Engineer– North OxfordshireRecare are a young dynamic forward thinking company moving to a new 5000sq ft Rehabilitation clinic/showroom facility just on the outskirts of Blenheim Palace in North Oxfordshire.
If you are looking for a challenge and want to develop your carer further then Recare is the company for you, we have openings for the following positions:
Mobility & Rehab Sales SpecialistWorking within our clinic and traveling in the surrounding areas you would also be working closely within the NHS and Private sector and with case managers to access and supply all types of equipment needed for our clients. You would have at least a couple of years’ experience in a sales/clinician role, but this is not essential as commitment and drive to help people is our main concern.
Rehabilitation EngineerWorking alongside our consultant team your role would be to support certain wheelchair services and private centres to expand this side of the business. Also we have new products that will be launching within our own clinical facilities which would be of interest to certain rehab engineers.
Both roles offer a competitive salary, fully expenses company vehicle and the change to develop your carer further within the industry. For further information and an informal chat please contact Richard Holland-Oakes via email [email protected] or telephone 07595-040826.
To fi nd out more about Recare, visit the website at www.recare.co.uk
Also please send you CV to:Richard Holland-OakesRecare Ltd, 13 Lodge Road,Hanborough Business Park,Long Hanborough, Oxfordshire OX29 8LJ
Area Sales Manager x2 – South EastIt’s a new year, how about a new career challenge? Midas Selection is working exclusively in partnership with Sunrise Medical and we have a brilliant Sales opportunity with this global manufacturer of wheelchair products.
Product Innovation is at the heart of everything that Sunrise Medical do. We are looking to expand our already successful sales team, in order to support the launch and introduction of a series of ground-breaking new products encompassing wheelchairs, powered wheelchairs, rollators and scooter to dealers and distributors in the South East of England. Second role is selling to the NHS.
Exciting time ahead for us in 2016 – do you want to be a part of it?
We would really like to hear from you if you have experience of:
• Providing care solutions that encompass wheelchairs or mobility products
• Come from a product, clinical or Rehab Engineering background
• Be familiar with, or have worked in the NHS or a Mobility retail segment
• Be accountable, hardworking and conscientious
• Be hungry to make a difference and succeed in your career
Territory: South East, Greater London, Surrey, Kent, Sussex and surroundingSalary: £Excellent B asic plus OTE c £50,000, Van and Benefi ts
Any direct or third party applicants made directly to Sunrise Medical will be forwarded to Nathan Jones at Midas Selection. Please send your CV to Nathan Jones: [email protected] or call 0843 216 2040 for a discussion.
Midas Selection Ltd specialises in recruiting for Sales, Marketing, Engineering and Managerial talent across the Healthcare sector. Midas Selection Ltd operates as an Employment Agency.
66 www.thiis.co.uk
by primacare
Do you need your chair quickly?It could be made and delivered to you within days! Without comprimise on quality or options, choose from; 2 styles, 3 sizes, 4 fabrics and 3 different actions to make the chair you need now! Ask your Prestige by Primacare Dealer for full details.
Prestige by: Primacare Ltd
Unit 26, Heads of the Valleys Ind. Est. Rhymney, Tredegar. NP22 5RLtelephone (01685) 845900 [email protected]
A collection of rise and recline sofas and chairs for the discerning quality conscious customer
Seating Experts in Assistive Technology
A151280 Prima Prestige advert JUL2015.indd 1 17/07/2015 11:30
training diary
If you are providing training for the trade, then simply send us the details of the course, the date, any costs, the venue and the contact for booking places and we’ll include it in the Diary. Email [email protected] with any details you have.
Doing any training?
FEBRUARY 2016
Global Training by Silvalea – Walking & Standing Harness Solutions - 17th February 2016 - Interactive Online Training. FOC.
Global Training by Silvalea – Paediatric Sling Solutions - 18 February 2016 - Interactive Online Training. FOC.
JCM – Technical Training Workshop – February 18th 2016 – Peterborough – FOC
Pride Mobility - February 24/25 2016 - Introduction to Pride Mobility Products Technical Trouble Shooting - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended.
Global Training by Silvalea – Sizing & How to Measure - 24th February 2016 - Interactive Online Training. FOC.
Global Training by Silvalea – Complex Sling Solutions 1 - 25th February 2016 - Interactive Online Training. FOC.
JCM – Car Seat Clinic – February 29th 2016 – Peterborough - FOC
MARCH 2016
JCM - Specialist Seating Workshop – March 22nd 2016 – Peterborough – FOC.
JCM - Car Seat Clinic – March 24th 2016 – Peterborough - FOC
Pride Mobility – March 23/24 - Introduction to Pride Mobility Products Technical Trouble Shooting - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended.
APRIL 2016
Electric Mobility – Servicing / Maintenance & Fault finding for Rascal Mobility Products – April 6th 2016 - Ilminster. FOC including Lunch.
Pride Mobility - Introduction to Pride Mobility Products Technical Trouble Shooting – April 20/21 2016 - A deposit is required for each delegate that you wish to attend the Pride training. This will be returned to you once the specific training has been attended.
JCM - Technical Training Workshop – April 21st 2016 – Peterborough – FOC
JCM - Car Seat Clinic – April 26th 2016 – Peterborough - FOC
Invacare – Call Joan James on 01656 776283 or email [email protected] Medical – Laura Payne on 01384 421 538, email [email protected], or visit www.SunriseMedical.co.uk/STEPSGlobal Training by Silvalea - +44 (0) 1626 331655 [email protected] or visit www.trainingbysilvalea.comQuantum Rehab – Call Debbie on 01869 324600 or email [email protected] Pride Mobility – Call Dave on 01869 324600 or email [email protected] R82 UK Ltd – Call 0121 561 2222, or email Martyn Davis on [email protected] Mobility – Call Sharon Newton on 01460 258118 or email [email protected] – Contact Rachel Davis on [email protected] – Contact Medilink skills coordinator on 0114 232 9292 or visit the Ascend skills programme website at www.ascendskills.comKirton Healthcare – Call Liz Gatt on 01440 765017 or email [email protected]
CONTACTS FOR BOOKINGS
BAG EMBROIDERY SERVICE AVAILABLE
YOUR LOGOHERE
TO ORDERPhone 01254 619000 Email [email protected] Web www.able2.eu
CONTACT US NOW FOR FURTHER DETAILS OR A QUOTE
by primacare
Do you need your chair quickly?It could be made and delivered to you within days! Without comprimise on quality or options, choose from; 2 styles, 3 sizes, 4 fabrics and 3 different actions to make the chair you need now! Ask your Prestige by Primacare Dealer for full details.
Prestige by: Primacare Ltd
Unit 26, Heads of the Valleys Ind. Est. Rhymney, Tredegar. NP22 5RLtelephone (01685) 845900 [email protected]
A collection of rise and recline sofas and chairs for the discerning quality conscious customer
Seating Experts in Assistive Technology
A151280 Prima Prestige advert JUL2015.indd 1 17/07/2015 11:30
Providing news and views in the trade since 1999
THIIS is produced by BHTA Engage:2-4 Meadow Close, Ise Valley Industrial Estate, Wellingborough, NN8 4BHTel: 01933 278 086E-mail: [email protected]
BHTA Engage Ltd. All rights reserved. No part of this publication may be reproduced or used in any way without the written permission of the publisher. The views expressed in this publication are not necessarily those of the publisher and although every effort has been made to ensure that the information is accurate, the publishers take no responsibility for errors or omissions.
NEW LIMITED EDITION
BREEZE S4 IN DARK METALLIC GREY
AVAILABLE WITH OPTIONAL ALL-WEATHER RIGID CANOPY
TAKING THE MARKET BY STORM
01787 882244
WWW.TGAMOBILITY.CO.UK
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