No. 144 SEPTEMBER 2010 Established 1994

THEBUSINESSTHE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY

Fo r t h e l a t e s t n e w s v i s i t t h e n e w w e b s i t e a t w w w. b i z m a g . c o . u k

Opinions expressed within this publication are those of the contributors and not necessarily of the publisher. Every effort is made to ensure the accuracy of the contents of The Business, but legal responsibility cannot be accepted for errors, omissions or misleading statements. The Business is fully protected by copyright. Nothing contained within this magazine may be reprinted or reproduced in whole or in part without the written permission of the publisher.

© The Business (Dorset) Ltd 2010All rights reserved ISSN 1354-3806

Editor: Gill Bevis

Tel: 01425471500Fax:01425475600

E-mail: mail@bizmag.co.uk Website: www.bizmag.co.uk

Published by

The Business (Dorset) Ltd9 Gainsborough Road,

Ashley Heath, Ringwood BH24 2HY

The Business magazine is mailed free-of-charge to named business people within Dorset, West Hampshire and South Wiltshire. Recipients are occasionally contacted to maintain correct mailing details and to provide information regarding special features. Contact us if you would like to receive the magazine or have your name removed from the mailing list on 01425 471500.

ContentsOn the frontTechnology for business. See page 17.Photograph courtesy of Seeker Photo.co.uk

people on the move

www.realpeoplehr.com • Tel: 0845 094 6242

...for assistance with getting the paperwork right when you have PEOPLE ON THE MOVE

2 peopleonthemove

5 businessnews

12 finance matters - Are you underinsured?

14 technology today - New system for 3D images

18 law lines - Dealing with Tenants that Don’t Pay

20 tourism talk

21 transport & travel

22 special feature - Direct Response

24 visitsouthamptonboatshow

26 soap box - Wills - The Final Rip-Off?

27 manufacturing & engineering

28 network focus - Dorset Export Group Launches

30 rural business

31 a taste for business - Mocha Turtle Opens

34 special feature - Training Experts

37 property and development

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Hannah Lays Career Foundations

Southampton-based public relations consultancy, Grayling, has added to its talented team with the appointment of Client Executive, Hannah Keddie.

Enhanced Work

IT solutions and support company Enhanced has appointed Mike Blunden as EPOS Manager. Having some 15 years experience in software provision from the likes of Access Accounting, SAP and Exchequer, he will be looking to partner with businesses with a point of sale requirement extending the client base with the industry leading ‘KCPOS’ solution.

Fun Run

Local marathon runner, double Olympian and Commonwealth medallist Liz Yelling and Peter Matthews, General Manager at Castlepoint, took to the streets to promote the second Castlepoint Sponsored Fun Run to be held at Bournemouth’s Littledown Centre on Sunday, 26th September.The first fun run held last September raised over £1,500 for the Dorset and Somerset Air Ambulance and attracted over 200 participants.

Making the Grade

Professor John Vinney has been appointed as the new Vice-Chancellor of Bournemouth University.

Temp of the Year

Jobshop UK, has awarded Maria Wilson the sort after accolade of Temp Of The Year. Maria’s extensive experience of working with the NHS as an Administrative General Manager and Policy & Performance Improvement Manager has proved invaluable in her temporary assignments in medical environments with Jobshop UK.

Team Players

Michelle Mitchell and Emma Lambert

Team Recruitment in Poole has recently recruited two new members of staff to join the busy Poole office. Michelle Mitchell has joined the branch as Industrial Consultant and Emma Lambert has joined as Commercial Resourcer.

Head Boy

The Bournemouth and Poole College starts the new academic year with John Parker appointed to the role of Director of Human Resources.

Partner

The Partners at Wimborne-based Dibbens Solicitors are pleased to announce that Lucy Craig has joined the partnership.Lucy joined Dibbens in 2004. She specialises in family and child related work and also deals with wills and probate matters.

Summit to be Proud ofMatt Snook and Pete Sunnucks have successfully reached the summit of Mount Everest for Help for Heroes and The John Thornton Young Achievers Foundation. Out of the 19 people in the expedition group only four made it to the top. Matt and Pete’s climb to the top followed the difficult route of the risky North Ridge, led by a team from Adventure Peaks, which included World Cup winner Josh Lewsey and fellow serviceman Major Keith Reesby. The climb was in memory of their friend, John Thornton, who was killed in combat in Afghanistan. Visit www.everestforheroes.com

Matt Snook and Pete Sunnucks

Top Performance

BH Live has announced that from October 2010, Steve Piper will be joining the Executive Management Team as the new Head of Venues for BH Live.

BIC’s Tyers to RetireThe Bournemouth International Centre has announced that Clive Tyers, Head of Conferences & Events, is to take early retirement in October after 16 years at the venue.

� Visit www.bizmag.co.uk September 2010 �Visit www.bizmag.co.uk2010 September

All Change at ChamberDorset Business, the Chamber of Commerce and Industry, is to be officially known as the ‘Dorset Chamber of Commerce & Industry’ following a strategic review.

It was in 2004 that the name ‘Dorset Business’ was adopted by the then Dorset Chamber of Commerce & Industry. The incorporation of the word ‘business’ into the brand name, at that time, was designed to ensure the chamber became recognised for its core commercial interests, that of supporting businesses in the region.

Speaking at the Chamber’s AGM, in-coming President Kathy Tilbury said, ‘Following the rebranding, the Dorset Chamber of Commerce & Industry has embarked upon a major growth strategy. To achieve our objectives in these continuing difficult economic and commercial times, providing our members with comprehensive business support remains our upmost priority. We look forward to playing a significant part in our members’ success.’

business news

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WPR Wordcaster Public Relations Business News

Exhibition Appeal Supported by Rock Legends

Rock Legends Status Quo kicked off The Tank Museums latest fundraising appeal when they visited the Dorset attraction.

Rockers Rick Parfitt and Francis Rossi donated two signed guitars that will be auctioned off at a later date to raise funds for the ‘Battlegroup Afghanistan – The

armoured soldiers story’ exhibition which is set to launch in spring 2011.

The new exhibition will use first hand accounts from soldiers fresh from the front line to tell the story of the Royal Armoured Corps combat experiences in Afghanistan.

Status Quo were at The Tank Museum to film a music video for a new version of their single, ‘In the Army Now’ that will be released 26th September with profits going to the British Forces Foundation and Help for Heroes.

For more information visit www.tankmuseum.org

Michael Bolton, Fundraising Manager with Rick Parfitt and Francis Rossi

Mike Wright, outgoing President and Kathy Tilbury, President

Brewery Contract goes to Musk EngineeringHall & Woodhouse, the leading regional brewer of premium bottled ales based in Dorset, has awarded the contract for the building of its new brewery plant to British engineering company, Musk Engineering which is based in Burton on Trent, the Midlands town renowned throughout the world for its brewing heritage.

The new 110,000 hectolitre brewhouse is part of Hall & Woodhouse’s £5m new brewery development programme, creating a new 21st century brewery on its existing Blandford St Mary site.

L-r: Keith Boon, Musk Engineering and Mark Woodhouse, Hall & Woodhouse

UK Economy Research from Investec Specialist Private Bank and the Entrepreneurs’ Organization UK conducted in May 2010 amongst some of Britain’s most successful entrepreneurs on their outlook for the next 12 months reveals that 62% believe that the UK economic climate represents a business opportunity for them. Only one in five (21%) see it as a threat.

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Enter the Awards via www.dorsetbusinessawards.co.uk by Friday 17th September!

For further details about the Awards or to purchase tickets for the Gala Dinner please contact Shirley Ewart 01202 714812

Winter is reality, summer is illusion.Toivo Pekkanen, 1902-1957, Finnish writer

www.brianjenner.com

The Society of Motor Manufacturers and Traders is reporting average new car CO2 figure down 4.7% in first half of 2010 to 145.2g/km, compared with the same period in 2009.

With bilateral trade currently worth $US 9bn, Prime Minister David Cameron said he wants Britain to double its trade with Turkey, one of Europe’s fastest growing economies, in the next five years.

Bournemouth-based RIAS, the specialist over 50s insurer, is celebrating after being named the ‘Personal Lines Broker of the Year’ at the 2010 British Insurance Awards – presented in front of 2,000 people from across the industry at London’s Royal Albert Hall.

AFC Bournemouth’s official nutritional supplement provider USANA Health Sciences has been named as the new sponsor of the Steve Fletcher Stand for the 2010-11 season.

Terence O’Rourke Ltd, has been awarded SAFEcontractor accreditation, as part of a national scheme to help improve safety in the property and construction industries.

Bournemouth’s AlumChinebeach has been awarded a NIVEA SUN, Gold Flag, by the Royal Life Saving Society UK. It topped the list of 15 UK beaches and is the first of only two beaches to be given a Gold Best Beach Flag.

A 12 hour Marathon Bowlathon, held recently by Branksome Park Bowling Club, raised £2,870 for The Wessex Autistic Society.

Bournemouth Literary Festival runs from 22nd - 28th October with events for all tastes. Visit www.bournemouthliteraryfestival.co.uk

business news

Reasons to Enter10

Tickets: Save £150 on a table of 10 if you book before 1st October 2010. Dorset Chamber members £75 + VAT. Non members £85 + VAT. Table of 10: Dorset Chamber members £700 + VAT. Non members £800 + VAT.

Full price tickets from 2nd October 2010: Dorset Chamber members £85 + VAT. Non members £95 + VAT. Table of 10: Dorset Chamber members £800 + VAT Non members £900 + VAT.

• Booststaffmorale• Impresspotentialinvestors• Gainprestigeandrecognitionfrompeers• Networkwithfellowentrepreneurs• Raiseyourprofile• Invaluablepresscoverage• Acknowledgetheachievementsofyourstaff• Increaserespectfromexistingcustomers• Helpattracthighqualitynewstaff• Increaseyourbusinessgrowth

Deadline Looms for your Chance to Shine!The deadline to enter this year’s prestigious Daily Echo-backed Dorset Business Awards is Friday 17th September and companies keen to be considered are advised to get their entries in now or indeed nominate a client or customer via www.dorsetbusinessawards.co.uk

Ltd, winners of the 2009 Princecroft Willis Family Business Award, said, ‘Winning a Dorset Business Award is an honour and recognition that the high standards set by Raymond Brown himself are still vital today. There are compelling reasons for companies to enter this year - firstly, it is a very useful way of creating team spirit as they put together the entry and realise how their work has come together. So, internally it is good for morale. Secondly, there is the acknowledgement they will get from customers, suppliers and other professionals within the business community. There are real commercial benefits derived from being acknowledged by your peers in the Dorset community.’

Judging will take place in October when three finalists will be chosen per category. Winners will be announced at the Gala Dinner which is to take place at the Lighthouse Poole on Thursday 9th December. For further information about the awards or to purchase tickets for the Gala Dinner please contact Shirley Ewart on 01202 714812.

Follow the Awards on Twitter: http://twitter.com/DBA_2010 and join the Facebook fanpage www.facebook.com/DorsetBusinessAwards and LinkedIn via http://bit.ly/DorsetBusinessAwards2010.

For more than a decade, the awards, which are free to enter, and are backed by the south’s leading radio station Wave 105, have provided an ideal platform for businesses throughout Dorset to showcase their work and expertise.

The categories open for entry are:b Best Employer for a

Healthy Workplace Award, sponsored by Nuffield Health Bournemouth Hospital – NEW

b Business Engagement in the Community Award, sponsored by Morgan Sindall – NEW

b Creative Company/Project of the Year Award, sponsored by The Arts University College at Bournemouth and Liz Lean PR

b Dorset Exporter of the Year Award, sponsored by UK Trade and Investment

b Entrepreneur of the Year Award, sponsored by Bournemouth University

b Innovative Technology Award, sponsored by Dorset Chamber of Commerce & Industry and

P H Warr Plc - NEWb KPMG Company of the Year

Awardb Linking with Schools Award,

sponsored by the Borough of Poole and Bournemouth Borough Council

b NatWest Excellence in Customer Service Award

b Princecroft Willis Family Business Award

The awards are an excellent way to promote your business, and just as importantly to demonstrate pride in your workforce. If you haven’t entered already, visit www.dorsetbusinessawards.co.uk now - time’s running out!’ Non Members of Dorset Chamber of Commerce and Industry are also eligible to enter.

Past winner Kelvin White from Raymond Brown Group

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Building a Strong Team with Dovetail RecruitmentDovetail Recruitment is celebrating its second anniversary. Since opening in August 2008, Managing Director Liz Davies has seen the business go from strength to strength even through the tough times of recession. Dovetail Recruitment specialises in permanent recruitment covering the commercial, financial and technical sectors from office juniors to senior management.

During her 20 year career in recruitment Liz has built long and established relationships with clients in the Dorset area; many of whom have helped and supported her in the development of Dovetail.

Liz has an excellent, long standing relationship with Mike Boyd, Westover Group Director. On Mike’s behalf, Liz has filled a number of newly formed roles and vacant posts – spanning reception, service desk and sales admin – at both Westover Nissan and Toyota. Both operations have increased their staff over the past five years as the business has continued to expand, enjoying their best year to date in 2009.

‘Having the right team is critical to our success,’ says Mike. ‘We’re less concerned about people’s previous experience (because we offer plenty of on-the-job training) and more interested in finding people with a sunny personality and a ‘can-do’ attitude. Our priority is to deliver first-class customer service and that’s much easier to achieve with a strong and personable team in place. Liz understands our needs and has helped us build that really strong team.’

Contact Dovetail Recruitment on 01202 585515.

Liz Davies and Mike Boyd

Ward Goodman and Humphries Kirk Battle it Out

Ward Goodman Chartered Accountants took on Humphries Kirk Solicitors in their annual ‘Ashes’ Cricket match held recently at Colehill Cricket Club. The ‘Ashes’ match, now in its fifth year is a result of the strong relationship and financial services joint venture that the organisations have shared since 2006.

The positive relationship was left back at the office, as Humphries Kirk looked to win the cup for the fifth time since the competition began. However, it was evident from the outset that Ward Goodman had a point to prove and a desire to erase the hurt of previous years.

This hunger and desire showed by the Ward Goodman team resulted in them cruising to victory with four wickets to spare, meaning captain Gareth Simon was finally able to lift the trophy that had eluded him for so many years.

Talking afterwards about the victory captain Gareth Simon, Ward Goodman Financial Services Manager said, ‘It’s nice to have a strong working relationship with another firm, but it’s even better to have finally beaten them. The team gave their all tonight and we go home with the bragging rights!’

business news

� Visit www.bizmag.co.uk September 2010 �Visit www.bizmag.co.uk2010 September

Bournemouth Accountancy Firm Wins Prestigious National AwardBournemouth-based accountancy firm and business advisers, taylorcocks, has won the prestigious ‘Business Development Accountant Partner of the Year Award 2010’.

The award was presented to taylorcocks at Sage’s first ever Accountant Awards held recently at the British Museum in London. It is the latest in a growing list of accolades for the company, who were recently recognised by Accountancy Age as one of the UK’s fastest growing accountancy firms.

The awards were presented at Sage’s Annual Connect Conference for accountants and were hosted by Nick Hewer from BBC TV’s The Apprentice and Jane Archbold, Managing Director of Sage Accounts Division.

business newsbusiness news

New venture for childrenissues in local courts

Experience has shown that when couples agree their childcare arrangementsboth parents stick to the agreement more readily than arrangements imposedby the Court. This has been recognised by the Judiciary setting up amediation pilot scheme in local family courts. Mediators from various firmsform a panel, of which Laceys Mediation are administrators. A mediatorcontacts the parties prior to the first hearing to see if they will mediate.

Mediation looks at disputes in a problem solving way, addressingunderlying problems so that parents can move forward co-operatively inthe best interest of their children. Detailed parenting plans can be agreed,setting out ground rules for every eventuality, or mediation can be simplyto deal with a specific matter such as overnight stays or an annual holidaythat neither can agree. Mediators can see children as part of the processso their wishes and feelings can be taken into account.

It has been the situation for some time that all parties seeking publicfunding [legal aid] have been required to consider mediation before Courtproceedings. Its success has led to this new initiative where all thosemaking an application in Bournemouth Courts are being given a verystrong message – mediate first!

Mediate before making an application and save yourself the Court fee!!

Contact Laceys Mediation on 01202 755900 or visit our website:www.laceysmediation.co.uk. We can arrange a free half-hour chat witha mediator who can explain the process in detail without any obligation totake things further.Please call.

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Jigsaw Appeal

L-r: Lesley Kingsley of the Jigsaw Appeal team with Consultant Alex TaylorThe Jigsaw Appeal’s popular bike ride to raise funds for the Jigsaw Appeal for Women supporting the Women’s Health Unit at the Royal Bournemouth Hospital will have a new start venue when it takes to New Forest roads on Sunday 12th September this year.

The refurbished and newly opened Manor Pub and Restaurant in Burton village will host the fundraiser all day.

Registration for the ride is just £5, under 16’s free.

Visit www.jigsawappeal.org.uk

L-r: Nick Hewer, Jayne Archbold and Ian Hewitt, taylorcocks

This Is It for Former WoolworthsSibbett Gregory, has announced the letting of the former Woolworths store in Poole High Street to the popular south west-based retail chain ‘This is it’. ‘This is it’, has fast become an established variety retail chain offering its famous value across many product ranges. The company has signed a new 10-year lease on the property and is investing a significant amount of money into the refit of the store.

Shortlisted for ‘Reseller of the Year’

Enhanced, one of the south’s leading IT specialists, has been shortlisted for the third year running in the category ‘Reseller of the Year’ at the SIFT Media Software Satisfaction Awards 2010. Enhanced were runners up in 2008 and won the coveted title in 2009. This is one of

the software industries most prestigious awards.The awards, which are voted for by customers, will be announced at a

black tie ceremony at the Grand Connaught Rooms, London on the 7th October.

With over 30 years of experience in Health & Safety management Steve Tallamycan help you keep abreast of your H&S issues and responsibilities. Visitwww.healthandsafetyadvice.net

Energy Network Services is one of the latest group of successful companies to receive accreditation from SAFEcontractor, a programme which recognises very high standards of health and safety practice amongst UK contractors.

New research from Investec Bank reveals that donations to charities made by UK adults has fallen by 9.6% during the first six months of this year, when compared to the same period in 2009.

Job losses in the south west’s SME sector are set to ease over the next six months, according to new research by Clifton Asset Management.

Charity Auction The Wessex Autistic Society is holding ‘A Helping Hand-bag Charity Auction’ from 7pm on Thursday 7th October 2010. Tickets cost just £10, including a free cocktail on arrival with a special event promotion on drinks throughout the evening. Generously supported by fashionable lounge bar 1812 in Exeter Road, Bournemouth, the event will be a networking and shopping opportunity with ‘bags of potential’ to raise funds for a worthwhile local autism charity. As well as approaching fashion houses and celebrities, The Wessex Autistic Society is also asking for community support to donate gently used bags for the event. Contact the Fundraising team on 01202 703597 or visit www.twas.org.uk

Sibbett Gregory Tourism Awards 2010To celebrate the continuing quality, excellence and enterprise in Poole The Palms 2010, Poole’s annual tourism awards return to celebrate businesses which have had a significant impact on the town’s tourism industry.

A special lunch hosted at Harbour Heights on Thursday September 30th, will reveal who has been chosen as this year’s winners. The Palms, organised by Poole Tourism and sponsored by local commercial property agents, surveyors and town planners Sibbett Gregory is now in its eighth year.

There are four Palm Awards:b Tourism Personality – contributing significantly to the Tourism Industry in Poole (either currently or in

L-r: Bruce Grant-Braham, Chairman Poole Tourism Partnership, Jonathan Sibbett, Director, Sibbett Gregory

near past) – displaying range of skills and attributes and delivering added value above their normal role.

b Tourism Development of the Year – a development that has identified opportunities and added to the quality and excellence of the tourism product in the area.

b Tourism Promotion of the Year – an activity/campaign, which has demonstrated innovation and generated extensive audience reaction.

b Green Tourism Initiative of the Year – contributions by individuals, groups, or

companies towards the environment and or/or sustainable development.

For more information contact Jo Baynes, Poole Tourism on 01202 262535.

The Equality Act 2010The new Equality Act harmonises and replaces previous legislation including the Race Relations Act 1976 and Disability Discrimination Act 1995 with a view to tackling discrimination and inequality.

Most provisions of the act will come into force on 1st October 2010 and will cover the same groups as are protected by existing legislation being age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation and these will be known as ‘protected characteristics’. The act will include provisions to:b Extend the scope for employers to take positive action if it is

thought the employees or job applicants who share a particular protected characteristic suffer a disadvantage connected to that characteristic or if their participation in an activity is disproportionately low.

b Extend the power of tribunals to make recommendation that an organisation takes steps to eliminate or reduce the effect of discrimination.

b Make it unlawful for an employer to prevent or restrict employees from having a discussion to establish differences in pay exist that are related to protected characteristics. Consequently secrecy clauses may become unenforceable.

b Limit pre-employment health related checks and circumstances in which an employer may ask health related questions of a job applicant.

The provisions are complex and employers should seek advice. The act will also extend protection to characteristics that were not previously covered and many employers should review and revise their policies and practices. For further advice on employment matters contact Graham Evans at Dibbens 01202 882456.

� Visit www.bizmag.co.uk September 2010 �Visit www.bizmag.co.uk2010 September

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Greendale Construction completes ‘on time’ a major refurbishment of the first specialist NHS unit in the south west treating post natal depression. Florence House in Bournemouth provides a vital service for women suffering from serious mental illness following child birth.

Thomas Cook Airlines has confirmed that they will be operating flights again from Bournemouth Airport next summer.

BlueChip, the IT specialist, is one of just four companies in the UK - and the only one in the south of England - to have achieved both Premier Solutions Provider status and Consolidate Speciality status under the Velocity2

Partner Program, run by world leading developer and provider of information infrastructure technology, EMC.

The Rel Pub Co has purchased ‘The Boat that Rocks’ a bar/restaurant based in The Portland Marina.

Economy Boost from New Innovation CentreA new business and innovation centre is set to become the heart of job-creating innovation and technology in Southampton in a boost to the regional economy.

Ocean Village Innovation Centre, due to be officially launched in mid-September, will provide research and development companies and other hi-tech firms with 30,000 sq ft of space and support.

Oxford Innovation, a leading operator of 15 innovation centres across the UK, has been awarded an initial two-year contract to manage and operate the brand new premises at Ocean Village marina on behalf of landlord OVIC LLP.

The five-storey Innovation Centre on Ocean Way will operate along similar lines to Portsmouth Technopole, also run by Oxford Innovation, where occupancy rates have doubled to 90% within the last 12 months, with 150 people working for 42 diverse businesses.

Businesses that could well benefit from Ocean Village Innovation Centre would include specialists in the internet, product design, digital mapping, oceanography, security, biotechnology, navigational systems, electronics and biometrics.

L-r: Stephen Brownlie, Oxford Innovation; Jeff Walters, Southampton City Council; Jimmy Chestnutt, Hampshire Chamber and Oxford Innovation’s Matt Harrington and Chris Allington

Seeker News

Seeker Photography has extended its services and is now offering press relations services including its own news website. Clients are now able to have stories about their latest projects appear on Seeker News.co.uk

Seeker News will provide a conduit between business and the press, including words and pictures.

Seeker Managing Director Steve Cook says, ‘For some time, Seeker Photography clients have been asking us how they might have a story published following one of our photo shoots. That is why we have introduced Seeker News as our own news service.’

Visit www.seekernews.co.uk

Steve Cook

First UK Business Book Festival

On Friday 10th September, Bournemouth will host the UK’s first business book festival. The sparkling seven-storey Executive Business Centre, just minutes walk from the station, will be the centre of a day of seminars,

talks and speeches about how to step out of the world of conventional work and do your own thing.

The festival is the brainchild of Robert Ashton, author of nine business books, and speechwriter Brian Jenner.

The festival has signed up Rachel Elnaugh, one of the original Dragons, Geoff Burch, star of BBC’s Over the Shop; Max Atkinson, author of Lend Me Your Ears; David Craig, author of Rip off, The Scandalous Story of the Consulting Money Machine; Brad Burton, author of Get off Your Arse; Graham Davies, author of Bare Knuckle Brilliance for Every Presenter; and Guy Clapperton, author of This is Social Media, with many more still to come....

To find out more about the festival go to www.ukbusinessbookfestival.co.uk

Brian Jenner

Business Courses in Poole for ambitious people and companies. All courses are held at the Lifeboat College and cost £150 per person per day. Discounts are available for group bookings.

2010-2011OPEN COURSE PROGRAMME

Tues 14th Sep Train the Trainer

Wed 29th Sep Assertiveness at Work

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Tues 30th Nov Diffi cult Conversations for Managers

Thurs 2nd Dec Business Planning Made Easy with the Balanced Scorecard

Tues 7th Dec Presentation Skills

Thurs 20th Jan Managing for Better Performance

Thurs 17th Feb Managing Projects

For more information visit www.learning2xl.comor call us on 01258 452387.

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Advertising Agency ExpandsThe Bournemouth-based advertising agency, The Consultancy, is expanding. After ten successful years working with local and national clients, the agency is now opening a second office to cover clients across the south west and west of England plus the midlands.

The Consultancy is now joined by two additional media specialists. Nigel Reeve brings thirty five years media experience in press, radio, magazines, local TV, internet marketing and websites. He was one of the team behind the launch of Classic FM, the hugely successful national commercial radio station and whilst there launched the Classic FM Magazine and CD brand. He is also an established sales trainer with over 30 year’s sales training experience. Lindsay Jones started her career in the retail world before moving into media sales, dealing on a daily basis with the major London advertising agencies. Recently she has been dealing with national media sales across the South West of England where she gained experience in magazine, radio and the direct mail advertising.

Lawrence Williams, Managing Director of The Consultancy said, ‘We have always been proud of our business which has remained profitable even during recent times. Our policy has been to work with our clients constantly looking at ways for them to reach more potential customers while at the same time tightly controlling advertising budgets. We are delighted to have two such experienced professionals working with us to take The Consultancy forward.’

Visit www.advertisingthatworks.co.uk

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Company Owners Still Seeing the Bright Side

Despite renewed speculation about a possible ‘double dip’ recession, business people across Dorset remain upbeat about their prospects, a survey by Business Link reveals.

Asked how they felt about the outlook for their businesses in the next 12 months, 33% of company

owners classified themselves as extremely optimistic. A further 59% were ‘reasonably optimistic’. Only 8% described themselves as pessimistic about the year ahead.

Ian Girling, Operations Manager for Business Link in Dorset, said, ‘Whilst we are in recovery, the current economic climate is still very fragile and will continue to be so as we see public sector spending cuts start to hit.

‘It’s encouraging to see how the business community feel. We believe a positive attitude in business is essential.’

The survey was conducted at a Blandford meeting of members of the Rural Dorset Business Clubs run by Business Link.

One hot topic for discussion at the event was the government’s recent announcement of its intention to scrap regional Business Link operations, with the potential loss of their adviser service, networking events and the rural business clubs themselves.

The Business and Enterprise Minister, Mark Prisk, has said that the regional Business Link services are to end, and be replaced by a national online service and call centre. No firm timescale has yet been set for the changes.

Asked at the Blandford event how relevant Business Link and the rural clubs had been in supporting their businesses through recession, 18% classified the assistance as vital, and a further 50% replied important.

business newsfinance matters finance matters

Bag a bargainThe difficult times of the last couple of years haveprovided opportunities for entrepreneurs with cashavailable for investment to bag a bargain by purchasinga business out of insolvency from an administrator.

Insolvency practitioners are usually adverse to therisks of trading. Banks are increasingly unwilling toprovide working capital to administrators to trade abusiness in administration and many contracts withcustomers will be automatically determined on aformal insolvency. Even where trading is possible, a

delay in achieving a sale will increase costs and may adversely affect the goingconcern value of the business. Hence the rise in recent years of the ‘pre-pack’business sale where the transaction is agreed in principle prior to theadministrator’s appointment and then effected by the administratorimmediately after appointment.

Whether the sale is a pre-pack or a traditional post appointment going concernsale, the pressure will be on the purchaser to complete the deal quickly. ‘Caveatemptor’ (buyer beware) is never more relevant than when buying from anadministrator who will rarely provide any warranties or indemnities in connectionwith the sale. In a rush to get the deal done, a purchaser runs the risk of failing toundertake adequate due diligence on the target.

When negotiating with an administrator, it may be helpful to obtain your ownadvice from an insolvency practitioner who can get ‘under the skin’ of the vendorand provide an insight into the key issues which will drive the timing andconditions of any sale and potentially the consideration which will need to bepaid to acquire the business and assets.

A purchaser will, as a minimum, need to understand the following:

� The real reasons for the failure of the business� The impact the insolvency will have on the key customer and supplier

relationships� Who are the key employees essential to the future success of the business� The impact of the TUPE regulations on future employment costs� The risks that the vendor will not have proper title to the assets it is

purporting to sell� The time, effort and costs needed to gain control and integrate the business

after acquisition

As always, I will be happy to assist you if you are considering the purchase of abusiness in a distressed state.

If you would like any further advice on protecting your business from fraud, donot hesitate to contact me.

Mark LiddleTel: 01202 554456 Email: mark.liddle@rsmtenon.comRSM Tenon, 30 Christchurch Road, Bournemouth, Dorset, BH1 3PD

www.rsmtenon.com

Mark LiddleRSM Tenon

Recovery is a division of RSM Tenon Limited.

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Act Now to Maximise Tax ReliefIn July’ second Budget it was announced that tax relief for most expenditure on plant and machinery is to be reduced by 20% from April 2012. At the same time the Annual Investment Allowance for such expenditure is being cut from £100,000 to £25,000.

Businesses should consider planning new expenditure on plant and machinery before April 2012 in order to benefit from current tax relief rates.

It is also worthwhile reviewing whether past expenditure has been fully claimed, especially expenditure on fixtures in buildings such as lifts, electrical installations and heating. Such Expenditure is often overlooked for tax relief, not just in newly constructed buildings but particularly when a business buys a second hand building.

For more information contact GD Hicks CTA, Member of the Chartered Institute of Taxation, on 01202 848461.

Growth and Investment at InspireInspire Professional Services is celebrating another successful year which has seen growth across the business in the year to June 2010. Financially in this period the turnover for the business has increased by 20% but those figures are just the tip of the iceberg when it comes to this expanding local firm.

Following on from the recruitment of Andrew Singleton as Associate Director in May, Inspire has also recruited Chesney Archer as an employment taxes specialist, Adam Felgate as an Assistant Manager to the accounts and audit team and Rachel Parker as an Accounts Trainee.

This growth in the team has seen the need for office expansion and Inspire has therefore now leased additional space in its Poole office which also provides space for further expansion. This firm base, coupled with the office in Christchurch, shows Inspire’s commitment to the conurbation and to servicing clients in the region.

Further investment is also being made to ensure that the business operates efficiently across the two locations and this includes the investment in new information technology and new accounting and tax software.

Warren Munson, Managing Director adds, ‘At a time when the pressures for those in business and in particular in the professions are significant I am extremely proud that due to our philosophy, the teams expertise and our collective endeavour we have increased turnover, increased the services offered to our clients, taken on many new clients and also made great strides towards our long term strategic goals. This recent reinvestment in the business reflects our confidence that we will continue to grow and our belief that the south coast is a great place to do business!’

Ian Girling

Take Control - Cash is King!Controlling your cash-flow is of

paramount importance; after all, it is the life-blood of your business.

Now is an excellent time to review your credit control procedures.

If you find you are being paid consistently late, legislation was introduced to try and protect you from this situation. The Late Payment of Commercial Debts (Interest) Act 1998 and was introduced in 2002.

The legal status of the business you are seeking to claim interest from is irrelevant. Late payment interest can be claimed except in the case of personal debt.

You can have the best credit control procedures available; however, often the debtor will only pay up when threatened with action.

It pays to seek professional advice at the point of non payment. Contact from a third party such as Acquit will grab your client’s attention. A third party can assist you in maintaining a good relationship with your client who should understand that in these tough times cash is king and we all deserve to be paid on time!

If you would like to know more about Acquit visit www.acquit.org.uk or e-mail diane.bantten@acquit.org.uk

Diane Bantten, Acquit

Adam Felgate, Rachel Parker, Chesney Archer and Warren Munson of Inspire.

Charity Trustees Warned as Serious Incidents SurgeToo many business owners are becoming trustees of charities without understanding the legal implications, according to finance experts.

Charity trustees have a legal responsibility for the management and decision making of a charity. Legislation imposes obligations upon trustees, highlighting the trend towards greater responsibility and accountability. Trustees are responsible for what they themselves do and don’t do but may also be held liable for the actions of others.

The issue is being highlighted as the number of serious incidents reported to the Charity Commission rose by more than 75% in 2009/10.

There are more than a million charity trustees in the UK but as few as one in four charities runs induction training.

Debt Recovery Actions Speak Louder than WordsAldridge Brownlee means business, having recovered millions of pounds for its clients. You can take comfort from Aldridge Brownlee’s 30 years of debt recovery experience and expertise working with organisations of any size, from sole traders to blue chip organisations. By using late payment legislation and civil procedure rules, Aldridge Brownlee optimises the bottom line benefit to you.

Using fast, effective and totally professional procedures, refined over 30 years, the firm will ensure excellent communication with you and your customers. Working flexibly, Aldridge Brownlee will tailor this proven approach to suit your individual needs and work closely with your credit control and financial teams to achieve quick and efficient results.

Aldridge Brownlee concentrate on the debt recovery so you can concentrate on your business.

All it takes is a conversation with one of the experienced team members to enable them to recover your debts, save you precious time and get the cash flowing back your way.

Use the Right Tools. Time is money, so call Aldridge Brownlee on 01202 294411 or e-mail debtrecovery@aldridge-brownlee.co.uk

Acquit Limited

New Service to Combat the Dangers of Underinsurance Poole-based Towergate Risk Solutions has teamed up with valuation surveyors Gleeds Durden who will provide a professional valuation service at a discounted rate to commercial and high net worth clients. The service also provides for a range of enhancements to policy conditions designed to reduce the impact of underinsurance to property owners.The new service comes at a time when insurance company AVIVA has revealed that underinsurance is a real risk for property owners. The findings of the research indicates that 77% of professionally valued buildings are actually underinsured, putting commercial property owners’ investment at risk.

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New Medical iPhone App Reaches Top Spot on iTunes

A Dorset research and development company says it has produced a 3D camera system that works without

showing flickering alternate images to each eye - therefore eliminating health concerns connected with 3D technology.

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Grapevine’s Expertise Helps Overseas

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Stuart Swift and Neil Hamilton, PredictiveIntent

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technology today

Stereoscopic Optical Systems has developed a new 3D camera assembly for use in medical surgery, professional film-making, TV production and home camcorders. The system has already been used successfully with a camcorder to produce home movies that were shown on a 3D screen within minutes.

Instead of using two electronically- or mechanically-linked cameras and flickering two sets of images, the company says its new JC3D system shows images to both eyes at the same time by incorporating two views from adjacent lenses that are manipulated into a single camera by passive optics.

Conventional 3D imaging often involves co-ordinated twin camera arrangements, twin projectors, or very complex methods of displaying stereoscopic images to each eye in turn, or showing left and right eye images alternately to the same camera.

In the consumer sector, health concerns have been raised by industry leaders in stereoscopic entertainment over the way 3D TV and films are viewed because of their flicker effect. People with epilepsy, pregnant women, the elderly, children and those suffering from serious medical conditions are among a wide range of people said to be at risk.

Visit www.stereoscopic3dimages.com

An innovative free eye test for the Apple iPhone created by a Bournemouth company has become a top iTunes download within days of release. Digital web agency 3 Sided Cube was commissioned by optical giants Essilor to create a basic eye test ‘app’ for the device, which users download to their

phone to check the quality of their eyesight and if necessary recommends they get a proper eye test with a qualified optometrist.

The eye test application is available free of charge from the iTunes store by searching for ‘Vision Test’.

The support of local mobile working specialists Grapevine is helping one of its customers to maintain links with a global agent and distributor network.

CI Electronics in Salisbury manufactures precision instruments and software systems for use in quality assurance and research applications and is utilising remote e-mail and internet access productively.

Grapevine’s supplier relationship with CI Electronics is now over three years old. The initial requirements of extending the reach of mobile workers and cost-effective and seamless communications with their overseas contacts remain. This now sees CI Electronics utilise HTC mobile devices with the Android operating system along with Vodafone Mobile Broadband.

Adrian Roberts of CI Electronics explains, ‘Our global reach means that it is imperative that staff can be in touch with our UK office and contacts in different countries with the minimum of fuss. Mobile e-mail is hugely valuable here.’ Mr. Roberts goes on to add that mobile broadband has also opened up some traditional communications ‘black spots’ around the world and that ‘we are now in a much better position to control and anticipate costs for overseas mobile data usage.’

Dorset technology start-up PredictiveIntent is bucking economic trends through capitalising from the global shift that retailers are making towards e-commerce. Tens of thousands of retailers around the globe either have or are launching online and mobile stores. Most of these retailers only dream of having the Amazon style functionality which enables each and every shopper to view products which are relevant to them.

PredictiveIntent is fast becoming a leading global supplier of best of breed ‘behavioural merchandising’ software for digital retailers. With some customers experiencing nearly 50% of all sales being assisted by PredictiveIntent, the company has established a global network

of specialist resellers and is working with FTSE listed retailers to convert more visitors to buyers.

Based at the Enterprise Pavilion in Poole, PredictiveIntent raised finance during the recent recession, creating new jobs and will continue to recruit local e-commerce web specialists as the company expands.

Rocktime Toolkit Guarantees Social Media SuccessDigital agency Rocktime has launched a powerful new tool to help businesses plan their social media activity.

The Social Media Toolkit Report identifies the individual benefits of Social Media for a company and creates a roadmap that integrate it into the marketing mix. By forming the cornerstone for a successful social media strategy, the toolkit guides businesses on how to network, who to target, what to talk about, and when to act.

‘Our social media campaigns have been a great success for our clients, originating from our philosophy to listen, learn,

engage and deliver,’ said Sarah Griffiths, Head of Search at Rocktime.

‘The Toolkit takes online business marketing one step further.’

The Toolkit complements Rocktime’s comprehensive online services to help clients raise brand awareness, launch new products, monitor social landscapes and engage with their target markets.

Find out more from Rocktime www.rocktime.co.uk or call sales on 01202 678777.

Direction gets QuickStart CapabilityDirection Marketing & Communications, Bournemouth’s supplier of world-class digital signage systems and content, has added Scala QuickStart to its digital signage portfolio. QuickStart is Scala’s entry-level digital signage system aimed squarely at small to medium size enterprises that want a simple-to-use interface, with an ‘out of the box’ experience. It is now available for demonstration at Direction’s Bournemouth digital signage suite.

‘QuickStart dramatically lowers the financial entry barriers to digital signage perceived by many smaller operations,’ comments

Robin Seccombe, Direction’s Managing Director. ‘With a cracking graphical interface accessible from any internet-connected device that makes content scheduling child’s play, and secure remote hosting to eliminate IT headaches, it also removes any technical barriers.’

Contact Direction Marketing & Communications on 01202 298258.

Social media has become an important part of Bournemouth Airport’s communication plan to keep customers up to date with the latest developments. And now travellers from around the globe can interact with the airport by ‘tweeting’ to their heart’s content.

Live flight data is already available through the website, but passengers or visitors can

also get live flight data via a ‘tweet’ or message.

The innovative free service - which has been cleverly coined ‘Tweepartures’ - allows followers to simply send @Bmouth_Airport a direct message with the word FLIGHT followed by their flight number. They will then be sent an immediate update every time the status of their flight changes.

You can follow Bournemouth Airport’s tweets at www.twitter.com/Bmouth_Airport.

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Accounting & ERP | CRM | Consultancy | Development & IntegrationWeb | Infrastructure | Support

For more information on how we could ENHANCE your company, please visit us at: www.enhanced.co.uk

“Since working with ENHANCED, not only have we been able to increase our marketing focus and improve our customer service, but we now have a single company view of all our customers from sales and support, from technical to administration. This has helped us lead to 18% growth in UK sales. I cannot recommend the team at ENHANCED enough.”

TDSi achieve 100% focus from an ENHANCEDintegrated solution

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Financial and Business Solutionstechnology today

One-Stop Shop for Computers!

L-r: Victoria Johnson, Clifford Johnson, The Mayor and The Lady Mayoress

Paul Cashmore, Technical Director at Leading IT specialist Blue Chip discusses the recent developments in telecommunications designed to enhance ‘business on the

move’.

full usability, functionality and security built in.

The big question with mobile information is always around security. Certain desktop virtualisation technologies such as Citrix Xendesktop and XenApp, keep corporate data safe and secure on your company network not on the device. So if the device gets lost there is no data saved on it.

And finally, what makes Citrix so useable is the fact that it looks and feels like an iTunes storefront, which means user training is almost zero –

Specialists In Network Infrastructure Solutions

Nominated for the third year running as Reseller of the Year by its customers, at the SIFT Software Satisfaction Awards

2010, Enhanced deliver exceptional customer service across all areas of IT.

This includes EnhancedIT, the Technical Team which is headed up by John Clough and which includes a team of highly skilled computer network engineers.

Ashley Road, Parkstone, is now home to PC’s Made Simple – the place to go for computer sales and servicing. The shop was declared officially open at a ceremony attended by The Mayor, The Lady Mayoress, Councillor Chris Bulteel and the Town Crier.

Mobilising the Enterprise Application

Paul Cashmore

The mobile application market is huge and between Apple, Google and RIM there are millions of apps available to download onto smartphones. This is the battleground of the future – putting valuable applications onto mobile devices.

As smartphones get more powerful and more useable for increased numbers of tasks and with 4G mobile services soon to be on the horizon, the application enabled smartphone or iPad will replace a portion of the laptop market. For users that don’t need the full computing flexibility of the laptop a cheaper smartphone with many of the functions will be the obvious answer.

However, how do you translate this consumer market hunger for mobile applications to the business market? How do you get your enterprise applications and

productivity applications onto smartphones and tablets, such as the iPad, so they are useable and without re-writing code?

The answer already exists with certain desktop virtualisation technologies which can present employee’s applications and desktops onto iPhone, iPad, Blackberry, Android and Windows Mobile devices with

see image above.With the latest desktop

virtualisation technologies offering lower total costs, greater management of software and tighter security, it’s an offer that more businesses are going to find hard to refuse.

For more information go to www.bluechip.uk.com or www.citrix.com The EnhancedIT team

To determine exactly what your needs are and to establish just how Enhanced IT can help you call us today on 01202 890244 or visit www.it-enhanced.co.uk

EnhancedIT deliver continuity to businesses of IT infrastructure for its customers by using solutions from Microsoft, HP, VMware, and Kaspersky. This is achieved by identifying the customer’s critical applications and processes and ensuring that each one is resilient and protected from failure.

What can EnhancedIT help you achieve?Maximum efficiency: Vitualisation and Cloud Computing will help deliver efficiency savings and ensure business continuity to your organisation. The team will identify your needs and work with you every step of the way to achieve your business goals.Reduced costs: By reducing the costs of capital expenditure and ongoing costs such as power, cooling and ongoing support.Minimised risk: Networks hold a considerable amount of valuable data and intellectual property. EnhancedIT will help you develop a business contingency plan ensuring the secure running of your processes, even in the event of a disaster.Increase productivity: By offering remote management of critical applications, introducing electronic cataloguing of information from all sources, teams can be relieved of admin based tasks and concentrate on customer focused activities.

The team’s business is to ensure your business keeps running.

Why choose EnhancedIT?b EnhancedIT has invested in skilled and experienced IT experts to

ensure that the service offered is delivered in the most efficient and professional way.

b Every member of the team is dedicated to offering total support and is committed to the ongoing success of your business.

b Award winning customer services department provides businesses a central point to receive help on network related issues.

b Telephone and remote support for all servers.b Helpdesk open 8.30pm - 6.00pm with optional out of hour cover.

Alphaway Computing: IT Project Management &

Software Testing “on demand”Only one in eight IT projects can be considered truly successful!*

If you need a more structured approach to your next IT project,

call Anne on 0788 560 2526 or email anne@alphaway.co.uk

* British Computer Society

Project overruns are costing us millions of pounds every year. The UK is spending 189% above original budget in over 50% of IT projects. It’s well documented that poor planning, poor requirements, scope creep and little or no testing, contribute quite significantly to this.

Give you next project the best chance of success by outsourcing to an experienced interim Project Manager.

Alphaway can:• Use structured project planning techniques to ensure on time and

to budget delivery

• Use rapid prototyping techniques and user centred design to ensure unambiguous requirements• Manage the requirements throughout the project lifecycle to control costs• Focus on quality at project initiation, reducing your debug costs later on

Growing Reliance on IT FreelancersIn a welcome boost for the IT industry, a whopping 61% of respondents to a survey by PeoplePerHour.com said they would increase their investment on IT and web. 38% of small business owners plan to channel this investment into increasing their use of IT freelancers, with just 18% intending to hire in-house staff. 43% of small business owners see IT as a role for freelancers exclusively – not as supplements to in-house IT professionals.

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Cloud | Virtualisation | Security | Collaboration | ImplementationRemote Management | Support

Care South achieve greater safety and security thanks to an Enhanced IT network infrastructure

For more information on how we could ENHANCE your company, please visit us at: www.enhanced.co.uk

Network Infrastructure Solutions

“Our investment in a new network infrastructure supplied and maintained by ENHANCED has helped us to maintain reliable continuity of care for our residents and for those who receive our care in the community. Enhanced has given us a safe and secure system so that as we grow we are confident we can continue to deliver high quality care in the south of England.”Carolyn Collins Director of Domiciliary Care and Development www.care-south.co.uk

Cloud | Virtualisation | Security | Collaboration | ImplementationRemote Management | Support

Care South achieve greater safety and security thanks to an Enhanced IT network infrastructure

For more information on how we could ENHANCE your company, please visit us at: www.enhanced.co.uk

Network Infrastructure Solutions

“Our investment in a new network infrastructure supplied and maintained by ENHANCED has helped us to maintain reliable continuity of care for our residents and for those who receive our care in the community. Enhanced has given us a safe and secure system so that as we grow we are confident we can continue to deliver high quality care in the south of England.”Carolyn Collins Director of Domiciliary Care and Development www.care-south.co.uk

www.it-enhanced.co.uk

A Fairer Future By Susie Smith, Dickinson Manser Solicitors

The Equality Act 2010 received royal assent in April with a view to the majority of its provisions coming in to force this October and the new coalition government has now confirmed that it still intends this to be the case. The act will replace most of the existing discrimination legislation so as to create a more unified approach and so whilst it retains much of the existing law it does make various

significant changes. Below you will find a few examples of key changes which will affect certain businesses.

Businesses Supplying Goods or Services:b The act will prohibit discrimination, harassment and victimisation

related to disability, age (for over 18s), gender reassignment, pregnancy, race, religion, belief, sex and sexual orientation.

b This prohibition will include:- • refusing to provide services, • providing a different quality of service, and • providing services on different terms.

Landlords/Property Managers:b The act prohibits discrimination on the grounds of religion, belief or

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01202 499255commercial@frettens.co.uk

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Frettens offer a wide and comprehensive list of commercial services to

our business clients to help them effectively manage their company.

From buying a business to selling it, you will probably need to buy or

lease premises, employ some staff and recover a debt or two. You’ll

need specialist commercial lawyers.

Our Commercial Team are carefully selected for their business

awareness, enthusiasm and a depth of specialised experience in their

‘Big Hitter’ Joins Ellis Jones Solicitors as Chief ExecutiveBusiness ‘big hitter’ Dr Dave Richards is joining Dorset and New Forest law firm Ellis Jones as Chief Executive on an interim, part-time basis.

The appointment, which was announced to staff at the firm’s annual meeting, has been described as ‘a tremendous coup’ by Nigel Smith, Managing Partner.

Dr Dave Richards will establish and implement the firm’s strategic direction, enhance leadership capabilities at all levels and reinforce Ellis Jones’ culture of client value delivery.

Dr Dave is regarded as a highly successful leader and serial entrepreneur with a strong track record of business growth in many industries and geographies. He is a globally recognised thought leader, author and speaker on innovation, leadership and strategy.

In addition to his appointment at Ellis Jones, Dr Dave is Chairman and Managing Partner of the Ceuta Capability Group, Senior Vice President of the Dorset Chamber of Commerce & Industry, Co-founder and Lifetime Member of the MIT Innovation Lab, Senior Lecturer on Leadership & Strategy at Bournemouth University’s Business School, a Board Director of the West Hants Club, a Fellow of the Royal Society for the Encouragement of the Arts, Manufactures & Commerce, and a member of the Southwest Committee of the Institute of Directors.

Previously, Dr Dave held various senior executive, globally responsible roles with leading multinationals including Oracle, Nortel Networks, and Bell-Northern Research. He has a PhD in Psychology and Neurophysiology from the University of Toronto.

Dr Dave Richards

Susie Smith

Dealing with Tenants that Don’t Pay RentDuring the last two years of economic difficulty, many commercial landlords have had difficulty with tenants who have been unable to pay their rent. Carl Geary, Property Litigation Solicitor at Frettens Solicitors in Christchurch, explains the options available to landlords in this position:b Distress is where the landlord seizes goods owned by the tenant

as security for arrears of rent. Used correctly, it is an effective and quick remedy for recovering unpaid rents where the landlord does not want to bring the lease to an end.

b Forfeiture is the termination of a lease by the landlord prior to expiry of the agreed term on the grounds that the tenant has breached some term of the lease.

Carl advises commercial landlords of the importance of acting quickly and decisively when faced with a tenant who has not paid their rent, or a tenant that breaches one of the covenants within a lease. He comments, ‘It is not an automatic right to forfeit a lease, so a landlord must ensure the lease specifically states the grounds for forfeiture. A landlord must also serve a formal demand for rent prior to forfeiture and any action contrary to this, such as acceptance of rent, may lead to the loss of this right. It is essential to ensure leases are watertight and drafted by experienced commercial specialists. At Frettens we are prepared to review your commercial lease at no charge and advise you of any amendments which could be beneficial to your position.’

For more information contact Frettens Solicitors on 01202 499255.

Carl Geary

sexual orientation against tenants, occupiers, potential tenants or purchasers.

b The act also provides for written agreements to be made between landlord and disabled tenants where reasonable adjustments are to be made to common parts to avoid or reduce any disadvantage faced by a disabled tenant.

Employers:b The act will allow employers to choose between two equally

qualified candidates by selecting one from an under-represented minority and prevent employers asking pre-employment health questions save in limited circumstances.

b In some cases the act will make contractual prohibitions on employees discussing their salaries unenforceable in relation to any discussions aimed at establishing whether there is pay discrimination.

If you would like further information about the Equality Act 2010 contact Susie Smith at Dickinson Manser Solicitors on 01202 673071 or e-mail s.smith@dickinsonmanser.co.uk

A relationship breakdown can be a painful and worrying time of life. At Letchers we have a committed and experienced team of family lawyers who will listen carefully to your circumstances and offer you advice and solutions that will meet your needs and expectations. Our aim is to move you forwards to a brighter future by utilising the now various methods for dispute resolution. We have both Collaboratively Trained and Accredited Mediation Lawyers, if that is the option you prefer.

We specialise in all areas of family law but in particular:-

Financial Settlements on Divorce

For an informal chat please contact: Ianthe Slinger email: Ianthe.Slinger@letchers.co.uk

Tel: 01425 471424 www.letchers.co.uk

Working towards a brighter future...

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transport and travel

Poole Audi Appoints Sales DirectorPoole Audi has welcomed a new member to its board of directors

Mark Laming joins Poole Audi as Sales Director and brings with him over 24 years of motor industry experience.

In 1986 Mark joined Seward. Starting as a sales executive, by 2003 he had worked his way through to manager and general sales manager and subsequently to sales director. During this time his experience honed his expertise in sales and managing a team, with the focus on a service that exceeded customer expectation.

It is Mark’s very apparent ethos, which reflects the values of Poole Audi that has secured the relationship at board level.

L-r: Poole Audi Operations Director Steve Russell with Mark Laming

New Look for Bus Service

Alex Carter with the new bus liveries.

Could Company Drivers be Heading for a Breakdown?

Motorists need to factor in more than sun cream as driving on the continent could cost millions of drivers more than they had bargained for due to confusion about where the responsibility lies for their breakdown and foreign insurance cover.

Company vehicles tend to come with breakdown cover, but only for UK roads, additional cover is required before heading to the ferry port, says Masterlease which advises drivers to check with their fleet managers, breakdown providers and insurance companies.

The number of British drivers taking their car to Europe on holiday has doubled in the last 10 years to approximately 3.5 million and around a quarter of drivers who take their car abroad could experience a breakdown. A significant number of these are company car drivers who are often tempted to jump into their vehicle without thinking about what could happen if they broke down or had an accident abroad.

Many drivers fail to take out European breakdown cover for their company car drivers, because they are unaware of the fact that it could cost between £600 and £1,000 to have one vehicle repatriated.

Equally, insurance has to be checked to make sure they are legal to drive on European roads.

Anthony Dowdall, Head of Operations at Masterlease, says, ‘Often, because they don’t own the car, company car drivers assume that their company car warranty and breakdown cover will assist them in Europe.However, even if the business feels it is the driver’s responsibility to

make sure they have the right cover; the car is the company’s property and therefore the company’s responsibility.’

‘Fleet managers need to get this message across before people go away for the summer or risk starting the autumn with hefty bills to pay. Roadside assistance on the continent can cost over €100 and bringing home a stranded vehicle can cost much more. As well as ensuring drivers have adequate insurance and breakdown cover, businesses should have a policy in place for driving overseas and make sure drivers have information about what to do if they break down or have an accident abroad. Drivers should also be aware of which compulsory documents and equipment must be carried when driving on the continent,’ adds Dowdall.

The 30 buses on Wilts & Dorset’s successful ‘more’ service between Poole, Bournemouth, Christchurch and Castlepoint are receiving a £100,000 facelift. A new livery is being introduced to celebrate 100% passenger growth since the service was launched in December 2004 following a £4m investment.

Company drivers heading for sunnier climes for holidays need to make sure they are fully covered – and not just in terms of sun protection, warns fleet company Masterlease.

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Tax Breaks for Holiday Homes Under Review

tourism talk

Paultons Family Theme Park to Open Peppa Pig World Paulton’s Family Theme Park in Hampshire is to create the world’s first ever Peppa Pig-themed children’s entertainment environment after securing a 10-year licensing arrangement with the animated TV character’s distributor, E1 Entertainment.The family theme park, which has specialised in entertaining younger children for more than 26 years, will open Peppa Pig World at Easter 2011 on a four acre site within its extensive grounds.

1st Swanage Comedy Festival LaunchedAs visitors flock to the Purbecks in Dorset for its glorious beaches and stunning UNESCO World Heritage Coastline. Regulars to the area know of its fantastic carnival and wide variety of arts and music on offer all year round; however plans are in place to bring Swanage a brand new autumn event.

The Swanage & Purbeck Hospitality Association has announced the first Swanage Comedy Festival, which will take place at three venues in the town on Friday 15th October with ‘Open Mic’ nights, and other comedy events planned at various venues in and around Swanage on Saturday 16th October.

For full details visit the Swanage Comedy website www.swanagecomedy.com

School of Tourism Helps Local Rare Breeds FarmA government-funded partnership has been set up between Bournemouth University (BU) and Cholderton Rare Breeds Farm Park to help drive business growth and increase visitor numbers to this local tourist attraction.

Academics from the School of Tourism, one of the UK’s leading centres for tourism research and enterprise, will work with the Cholderton Rare Breeds Farm Park on a new shortened Knowledge Transfer Partnership (KTP) initiative to provide and implement specific business developments and strategies to improve the overall performance of the farm.

Knowledge Transfer Partnerships is a UK-wide programme enabling businesses to improve their competitiveness, productivity and performance. A KTP achieves this through the forming of a partnership between an organisation and academic institution.

This is the first time BU has worked with a local organisation on a short term KTP programme, which usually run from 18 to 36 months. A relaxation of the funding rules has allowed BU academics to work with local organisations on a 40-week programme.

For information visit www.bournemouth.ac.uk/business-services

Horses at Cholderton Rare Breeds Farm Park

Pride in Bournemouth 2011Pride in Bournemouth is a vibrant and exciting public art event to be staged in the summer of 2011 that will see the crème of the areas artist create beautiful, individually crafted lion sculptures that will animate the streets and public spaces of Bournemouth. It is based on a highly successful model that will bring the arts and business communities together for the benefit of the town.

This world-class event will attract tourists to Bournemouth as well as encourage residents to see their town afresh, in effect becoming ‘tourists in their own town’. It will aim to achieve a significant economic, social and cultural impact through the engagement of Bournemouth’s public and private sectors together with the creative and local communities while highlighting the town on the national and international stage. Ultimately, it is hoped that Pride in Bournemouth will also raise significant funds for charity when the lions take centre stage in a charity auction, while at the same time leaving behind the legacy of a newly invigorated arts scene.

Anyone who wants to know more about the sponsorship benefits of being part of the pride should contact Charlie Langhorne on 07970 974511.

Details of the organisation can be found at www.prideinbournemouth.co.uk

HM Treasury has launched a consultation to align the UK with European law regarding Furnished Holiday Lettings (FHLs) that may leave owners facing higher taxes and may prevent them from offsetting their losses against personal income. In addition, to qualify as a FHL, the property must be available and let for a greater proportion of the year.

Under current rules, homeowners must make their FHLs available to let for at least 140 days a year and the property actually let for 70 days as a minimum. However, the proposals are for the threshold to increase to 210 and 105 days respectively.

The 50% increase in letting periods will inevitably drive some owners to spend more on their property to ensure they maintain or grow their bookings. Alun Oliver, Managing Director of

property taxation specialists, E3 Consulting said ‘The consultation makes it imperative for all FHL owners to carefully consider the use of their properties and when purchasing or refurbishing, they optimise the tax allowances available to them before April

2011. A recent E3 client who acquired a FHL for £465,000 generated a tax rebate of £9,600 with further savings up to £48,000 over time.’

To optimise your property tax savings contact E³ Consulting on healthcheck@e3consulting.co.uk or 0845 230 6450.

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direct response

Delivering customer satisfaction....

Colourful Deliveries go with FedExFor nearly 25 years Wyvern Cargo provided dependable express parcel services for firms in Dorset and West Hampshire as a franchisee under the ANC Express banner. Its services acquired a global dimension when ANC Express became part of the American giant FedEx Corporation four years ago, being renamed FedEx UK. Today the FedEx franchise is run as a separate business by Poole Express Ltd, Wyvern Cargo’s sister company.

‘Growth snowballed over the years. Our latest annual turnover exceeds £6m and we continually attract new customers,’ says Colin Hawkins who, as Express Service Director, controls the 43 delivery vans which cover the area, overseeing a throughput of more than two million parcels a year. Colin adds, ‘The whole operation must run like clockwork because customers’ deliveries are often time-sensitive. We’re proud of our band of drivers who do a superb job in every sort of weather.’

One customer which has grown in parallel with the business is Farrow & Ball, the renowned Wimborne Paint and Wallpaper Manufacturer whose world-wide reputation has earned it many global accolades including in 2004 the Queen’s Award for Export and in 2005 the Dorset Business of the Year Award. Using top quality and environmentally friendly materials, Farrow & Ball’s colourful products grace the walls

of some of the most beautiful homes across the world.

John Hackett, Group Operations Director at Farrow & Ball, says that they send out over 400 boxed orders every day, adding, ‘As a global premium brand our customers rightly expect a top quality delivery service to match the quality of the products they have purchased. Fed-Ex continue to deliver this service and sustain our reputation for speed and reliability.’

Colin Hawkins

For all your freight needs — large or small — contact us at:

Wyvern Cargo tel 01202 307500

New Service for eBay Traders Headland Freight Services Ltd, a sister company of Parcel2Go, is providing small traders in the UK with a new, cost effective way to ship from the Far East.

Parcel2Go is the largest online parcel delivery company in the UK and has 400,000 eBay traders on its database.

Due to the volume of containers being organised out of China the company is offering a consolidation service of several eBayers stock into one container. Reducing the cost for everyone and eliminating the need to buy a full container of stock.

direct response

No Minimum Quantity

Free Delivery

Stock Sizes Available

WE MAKE BOXES

Stockists of: Tapes, Loosefill, Bubblefilm, Postal Bags

SOUTH COAST CARTONS,Your Local Cardboard Box Maker.

Tel: 01258 858445e-mail: sales@southcoastcartons.co.ukwww.southcoastcartons.co.uk

Local Featherpost DistributorSouth Coast Cartons of Sturminster Marshall has been appointed distributors for the Featherpost range of lightweight postal bags.

Featherpost bubble lined mailers offer secure, cost-effective protection for your products in transit.

With bag sizes designed to protect products from small items like Jewellery and watches, specialist sizes for CD’s and DVD’s, and the L and XL sizes for multi product mailing, the Featherpost bags offer excellent cushioned protection for all applications

Available in a range of 11 stock sizes in both gold and white, the standard Featherpost range offers cost-effective protection for all mailing applications.

Manufactured from a high quality kraft paper outer, with brand leading Sancell protective bubble film cushioning, your products will arrive with your customers in excellent condition.

The bags lightweight construction reduces postal costs and the high slip bubble film inner makes them easy to use in high speed packing environments.

Pre-printed with the Featherpost logo and a unique barcode, all bags come with a strong self seal strip for extra security.

Both Gold and White can be custom printed and bespoke Featherpost sizes can be manufactured to suit customer’s specific requirements.

Contact South Coast Cartons on 01258 858445.

Rising to the Challenge

Cranleigh Freight Services already operates a mixed fleet of over 40 trailers, but as the levels of air cargo business the company handles increases it has invested in nine new curtainsider trailers from Schmitz Cargobull. The new trailers have been adapted so they can handle both standard pallets and airfreight making them incredibly versatile.

RH Recruitment Drive in Motion

Following RH Freight’s (RH) recent announcement about its ambitious ‘Million Pound Branch Project’, the operator has appointed three new freight account mangers at its Bournemouth branch.

This ‘Million Pound Branch Project’ has been designed to enable RH to maximise potential at every one of its 14 local sales offices including Bournemouth.

To meet these growth targets RH needs to increase its number of freight account managers to 140 (from its current level of 100) over the next two years. The newly appointed freight account managers were recently brought together from all over the country to RH’s Nottingham HQ.

FTA’s Transport Hub: Putting Transport at the Heart of Conference SeasonTransport organisations will be afforded a louder voice and a more efficient way of getting their messages across to senior politicians at this year’s political party conferences with the launch of the Transport Hub, which is project managed by theFreight Transport Association (FTA).

The Transport Hub will enable its members to articulate their messages to maximum effect while avoiding unwanted timetable clashes in what is set to be a hectic conference season.

Michael Webb, FTA’s Public Affairs Manager, said, ‘The recent shift in our political landscape means it is crucial that transport organisations come together to remind politicians of the importance of what we do. Now is the time for the transport community to demonstrate its importance to the country’s economic recovery, regardless of modal or policy interests.

‘Ahead of the spending review, everyone will be shouting to protect their piece of the pie. The important economic message of transport companies must get through, and Transport Hub can make this happen.’

For further information visit www.transporthub.org

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Ultrasonic Antifouling – the world’s leading electronic antifouling brand – has been nominated for an environmental award ahead of the Southampton Boat Show.

Highly respected magazine Practical Boat Owner has listed the revolutionary and eco-friendly Ultrasonic Antifouling system in the Best Product category of its PBO Green Awards. The award nomination for ‘marine products that promote sustainable boating’ highlights Ultrasonic Antifouling’s role in providing chemical-free antifouling for boats all over the world.

Ultrasonic Antifouling uses high frequency, low power sound waves to keep boat hulls clear of algae and barnacles. It is harmless to marine life and helps boat owners to significantly cut fuel bills and maintain hull speeds all season long.

Ultrasonic Antifouling technology will be demonstrated at the show on Calypso, a new greener version of the iconic Contessa 32 synonymous with legendary yachtsman Jeremy Rogers MBE. Mr Rogers and his son Kit have fitted out Calypso with Ultrasonic Antifouling, a hybrid engine, solar panels, wind turbines, fuel cell technology plus a whole range of other energy-efficient products.

Reigning Contessa 32 champion Jeremy Rogers is the only person ever to have won the coveted Gold Roman Bowl in The Round-The-Island Race three times in the same boat. He was Yachtsman of the Year in 1974 and received his MBE for services to yachting.

Calypso will be moored at berth number M502, on display in association with The Green Blue, an RYA/BMF initiative to improve environmental awareness among boating enthusiasts.

Visit the Ultrasonic Antifouling stand, G004, at The Southampton Boat Show 2010.

southampton boat show

From 10th - 19th September 2010, the UK’s leading outdoor boat show returns to Mayflower Park, bringing hundreds of boats, exhibitors and visitors together on the south coast.

Get Out and On the Water

a sailing course or gather inspiration for an unforgettable boating holiday

b Get out on the water and try a selection of boats for yourself. Rockley Watersports offers 8 – 16 year olds a fantastic chance to test their sea legs with a qualified instructor. While Try a Boat with onthewater.co.uk allows visitors of all ages to jump aboard and trial a range of boats for free

b Back on dry land, experience water from inside a giant Water Zorb. Based in Solent Park, these inflatable spheres allow you to literally walk on water, with no danger of getting wet. Also based in Solent Park, the Nautical Imaginarium Stage Show will test your marine knowledge with a number of enjoyable interactive elements including a climbing wall and bosun’s chair

Keep updated on show news and developments and book tickets via the PSP Southampton Boat Show website www.southamptonboatshow.com

The Business Readers’ Ticket OfferThis year, show organisers are offering a huge £7 off advance tickets (full ticket price £18) so for just £11 visitors can enjoy the very best of the UK’s vibrant marine industry.To claim the ticket offer simply call the ticket hotline on 0871 230 740 or visit the PSP Southampton Boat Show website – www.southamptonboatshow.com, and quote P35. Offer is not available on Public Preview Day (10th September).

Photo courtesy of onEdition

Are you Safe at Sea?New to the market from Maricuda, a local marine products company is the Aquarion Bilge Pump, designed as the pump of last resort for all small to medium craft, this pump will manually displace three litres of water per second from multiple compartments and essentially has no diaphragms to fail.

It is a truly unique finely-engineered marine-aluminium product that sets new standards of safety at sea and also has the benefit of being able to fight on-board fires with its innovative diverter valve.

Maricuda has on its drawing board some unique marine products and patentable designs with safety high on the agenda. Maricuda is actively seeking local, national and international assistance to launch an attempt to cross the Atlantic in the fastest possible time with a vessel that will incorporate three remarkable Maricuda designs.

Visit www.maricuda.co.uk

southampton boat show

Poole Marine ServicesMariner Leisure Complex, West Quay Road,

Poole, Dorset BH15 1HX Email: sales@poolemarine.co.uk

TEL: 01202 679577 / 677387 poolemarine.co.uk

Poole Marine Services making leisure a pure pleasure since 1975

ZODIAC RIBSAUTHORISED DEALER FOR THE

ZODIAC RANGE OF INFLATABLESAND RIBS INCLUDING THE

PRESTIGIOUSMEDLINE SERIES

TEL: 01202 679577 / 677387 poolemarine.co.uk

Poole Marine ServicesMariner Leisure Complex, West Quay Road,

Poole, Dorset BH15 1HX Email: sales@poolemarine.co.uk

AMT 185BR

AMT 185HT

AMT 200DC

Introducing a brand new range of family day boats& cruisers from 16’ - 20’www.amt-boats.com

Made in Finland,

now available in the UK.

AMT, partnered by

The Medline range - Built for fun on the water.

Call us for details of the range of Medline models

1731 PMS_Business:123x185 16/6/10 13:03 Page 1

Over 10 action-packed days, visitors to this year’s PSP Southampton Boat Show can enjoy the very best of the UK’s vibrant marine industry:

b Explore more than 1,000 boats, ranging from small canoes and versatile dinghies to sleek sail boats and motor yachts

b Get afloat and enjoy one of Europe’s largest purpose-built marinas, with 400 boats moored on over 2km of pontoons

b Browse the products, kit and services of hundreds of show exhibitors. You don’t have to be in the market to buy a boat; see the latest clothing ranges, shop for boat gadgets and electronics, book

Unltrasonic Antifouling Demonstrated on Calypso and Named in Green Awards

Solar Upholster y, Unit 5, 15 Blackmore Road, Ver wood BH31 6AXTel: 01202 813 613 • Fax: 01202 813 593 • www.solarupholstery.co.uk

Solar Upholstery has built an enviable reputation in the marine industry for quality workmanship at competitive rates. We work with some of the best known firms on new and refurbishment projects and we are always happy dealing with individual boat owners.

We can take on pretty much anything you can throw at us!

Don’t be afraid to call us - we’re friendly people here to help.

THEBUSINESSTHE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY

SPECIAL FEATURESOCTOBER - copy by 13th SeptemberHotel Hotspot • Office OptionsHealth & Safety • Online Business • Family Firm

NOVEMBER - copy by 15th OctoberCorporate Christmas • Business at HomeRecruitment Guide • Experts in Law • Charity Business

DECEMBER/JANUARY 2011 - copy by 16th NovemberCelebrating Success • Air/Road/RailOlympic Plans • The Accountant • Property Perspective

t: 01425 471500 f: 01425 475600e: mail@bizmag.co.uk w: www.bizmag.co.uk

Visit our new website www.bizmag.co.ukfor news, business clubs, events and business directory

The Business (Dorset) Ltd, 9 Gainsborough Rd, Ashley Heath, Ringwood BH24 2HY

�� Visit www.bizmag.co.uk September 2010 ��Visit www.bizmag.co.uk2010 September

On 9th August the BBC’s Panorama programme,

of the same title, aired a damning report on their findings concerning Will writing companies. This follows on from equally damning reports published in October 2009 by the Law Society of England & Wales and a “Watchdog” style enquiry into the actions of a Will writer against a member of the public aired by a Welsh consumer programme.

It was found that the service provided by these individuals and companies was untruthful, expensive, shoddy and pointless. Furthermore they found that the public is being exposed to unregulated, unqualified and uninsured Will writers.

You, yourself, may well have been approached by a Will writer with promises of cheap Wills and cheap advice together with adverse remarks about solicitors and their charges. By all means listen but beware of the catches.

In the current economic climate, it is understandable

Wills - The Final Rip-Off?

soap box manufacturing and engineering

security comment

A recent claim from a senior Scotland Yard Officer reported that Police are failing to bring criminals to justice despite CCTV evidenceAlthough 1,000 crimes were solved in 2008/9 using CCTV images, a recent internal report commented that police officers are failing to make the most of potentially vital evidence.

Writing in an internal report in August last year, DCI Mick Neville said; “People have high expectations if they become a victim of crime especially if the incident is recorded on CCTV”.

Although a Home Office report found camera schemes have a ‘’modest impact’’ on reducing crime; researchers have found cameras were ef fec t ive in preventing vehicle thefts and vandalism in car parks.

Efforts continue to be made to improve the effectiveness of CCTV as both a deterrent and to make the investigation of CCTV evidence following a crime as professional as fingerprints and DNA.

Stuart Fisher, Wessex Fire and Security Director commented, “It is encouraging that the Police are looking to improve convictions with CC T V evidence. CC T V usage remains at the forefront of protecting commercial property from burglary with many attempts thwarted once a burglar realizes they will be captured on film.”

Wessex Fire & Securitywincombe lane, Shaftesbury

Dorset SP7 8PJTelephone: 01747 852258www.wessexgroup.co.uk

Stuart Fisher, Wessex Fire & Security Director

One in three companies in the south west have seen performance lifted by sheer

hard work, according to new research among the region’s leading managing directors and business owners.

The survey of more than 60 managing directors of the region’s top performing businesses was conducted by leading business forum Beacon South West. Findings show a third of these managing directors (32%) say profits are actually up on the previous year, and fewer firms are reporting tough trading conditions – a figure down from 16% to 11% since the start of 2010.

In addition, the survey shows an increase from 30% to 37% since January in the number of firms feeling ‘bullish’ about their business in the coming months, but do feel that it is the actions of their competitors such as price cutting, which is keeping 63% of the region’s firms on their toes. Fluctuating exchange rates are also having an impact on a further 50% of businesses. Overall, this research reflects optimism for growth and recovery among enterprises in the south west as we move into the second half of the year.

Sue Baker, Project Director for Beacon South West, said, ‘Whilst south west businesses appear to be planning optimistic strategies for growth in 2010, they are still keeping their feet firmly on the ground and maintaining leaner and more efficient enterprises to ensure they will be able to respond to any economic threats.’

However, not all the businesses surveyed are seeing the same rate of recovery. Fewer firms (8%, down from 12% in January), are managing to be more lean and more efficient, and an increased cost of materials is still affecting 44%. In fact, the number of firms that say trading is so difficult they are in cost-cutting mode has actually increased from 1% to 2%.

Recent events such as the Icelandic volcano eruption and the General Election impacted on around half (49%), of firms in the region.

Beacon South West is a proactive forum for high growth businesses in the south west which enables cross-sector collaboration and peer learning among senior execs of inspiring firms, awarded Beacon status for best practice and enterprise. Funded by the South West Regional Development Agency

High Growth Firms in the South West are Working their Way to Recovery

(SWRDA), there are over 230 dynamic Beacon-accredited companies, all of which have gone through a rigorous validation process.

Sue Baker added, ‘The premise of Beacon South West is to allow the region’s leading directors to promote good business practice and to share and learn from business experience. This has proved to be particularly valuable in a changing economic climate. The monthly Beacon ‘Boardroom’ meetings are an opportunity for us to gather the opinions of these leaders and use them as a barometer for the rest of the region’s firms.’

This Beacon South West economic intelligence survey is based on anonymous feedback captured at monthly boardrooms between April and June. This is tracked and compared with previous surveys. The overriding themes of Q2’s boardroom intelligence indicated:b Companies are actively taking on graduates

bringing them up through company ranks as in many cases, the quality of senior sales staff in the job market is not satisfactory

b In addition to the sales market, there is also a skills shortage in the engineering sector where firms are turning to head-hunters to find the best people for their business

b Many firms are focusing on developing people skills as an investment in future growth

b For some, the effects of the public sector cuts are yet to be felt but they are optimistic for the future

b Manufacturers are experiencing slow domestic growth while US and European trading is increasing, and although raw materials are reported to be expensive, prices in general are coming down

Sue Baker concluded, ‘For many firms in the region, the last few years have been tough but the feedback from Beacon companies is that trading conditions are feeling more stable but still a little unpredictable. This feedback is valuable intelligence for the region’s business decision makers, and we are proud that Beacon firms contribute to the south west economy, either individually or through building alliances. By being so willing to share their strategies and knowledge about the current landscape, they are an example of best practice and inspiration for other ambitious businesses.’

Greg Taylor, Head of Business Support at the South West RDA, said, ‘While no business can afford to be complacent, these figures are heartening in the context of a tumultuous couple of years. Any growth we see is likely to be weak, so it’s good to see that some of our best and brightest companies are taking that opportunity to invest in people skills and new blood. Where Beacon companies lead, we hope others will follow.

To find out more about Beacon South West, please visit www.beaconsw.org

Felicity Hedger

Felicity Hedger, Senior Partner of Humphries Kirk LLP, warns of the potential danger of unregulated, unqualified and uninsured Will writing services.

that we should try and keep our expenditure to a minimum and shop around. But, beware of false economies. It will be too late when your family have to pick up the costs of putting things right.

As a Solicitor I am regulated by the Solicitors Regulation Authority. I am a Trust and Estate Practitioner and a Member of Solicitors For The Elderly. I specialise in Wills, Probate, Trusts and the Court of Protection and so am very aware of the quantity and quality of advice needed when preparing Wills. My advice will often include aspects of income tax, capital gains tax, inheritance tax and trust law, when relevant. My qualifications and experience tell me when that advice is necessary. Can the same be said for Will writers?

As a Member of Solicitors For The Elderly, I am in constant contact with fellow members across the country swapping horror stories about Will writers.

‘That’s just solicitors moaning about competition’ I hear you say. Not so. I am more than happy for you to compare my services against Will writers, just confirm that what they tell you is true.

Here are some factual stories relayed to members of Solicitors For The Elderly by their clients:

1Will offered for £49 but an upfront storage

fee of £600 and further fees on retrieving the Will on death – My fee for a straightforward Will is £125 plus vat and free storage

2Solicitors must be instructed to deal with

estates and they charge 7% of the estate – Anyone can deal with the Estate and my fees are agreed with you beforehand and detailed – never at 7%, on average less than 2% or I can offer a fixed fee or hourly rate.

3A property trust can be prepared for £500

“saving care fees” – Sadly not true. Local Authorities successfully challenge these trusts – all you do is waste money in setting them up – by carefully wording Wills savings can be made.

An example of why statutory regulation of Will writers is needed concerns the Fellowship of Professional Will writers and Probate Practitioners. The FPWPP was created by a company called Estate Protection Services which prior to September 2008 traded

as Solicitors Probate Services (SPS). In June 2008 the Solicitors Regulation Authority banned SPS from Probate services and intervened in the practice of Stephen Share an SPS director.

In the High Court, July 2008, Justice Patten stated:

‘the business of SPS is simply a moneymaking exercise in which the clients’ interests are regarded as anything but paramount’, and that ‘the sales methods (of SPS) are calculated to prey on their (clients’) fears.’

Unregulated, Unqualified and Uninsured –v– Regulated, Qualified and Insured, the choice is simple.

�� Visit www.bizmag.co.uk September 2010 ��Visit www.bizmag.co.uk2010 September

Two Ringwood Rotarians were discussing the devastation caused by the floods in Pakistan on their way home from a club meeting and immediately decided to do something to help. By the next morning, after gaining permission to collect in the Furlong Centre, 15 Rotarians (almost half the membership) agreed to give time to the project. In a 4 hour period - less than 24 hours from when the idea was first formed - they collected over £940. With a small addition from the club’s treasurer this will fund two shelter boxes which will be used in the flood stricken area.

Each box contains a tent providing accommodation for 10 people, a heater and cooking equipment, tools for cutting and using timber together with water purification equipment, a powerful clockwork torch, mosquito nets and a waterproof poncho. It also includes 10 sleeping bags and thermal blankets to keep people warm and secure.

To help fund another Shelter Box call Laurie Dormer on 01425 475440.

network focus

A Glamorous Fundraising Event Friends of Forest Holme and Lewis-Manning Hospice are hosting a joint charity event, Handbags and Gladrags, at 7pm on Friday 24th September. Tickets cost £50 per person and include a three course meal, as well as a Bucks Fizz reception. The evening will include an auction of handbags and clothing which have been donated by celebrities.The event is being held at the prestigious Harbour Heights Hotel in Sandbanks. Contact Debra Dennett at Forest Holme on 01202 448600.

AFC Business Takes Members from Strength to Strength

Open ExhibitionAFC Bournemouth, Dean Park, BH7 7AF

Wednesday 15th September 2010Starts 9.00am and finishes 5.00pm

If you are looking for ‘New Business’ then you should consider exhibiting at the NBM Open Exhibition, which is free to visit for all businesses.

This is the third Business to Business Open Exhibition and at the last exhibition in March there were over 200 visitors, but September promises to be bigger and better!

For further information about exhibitors packages, attending the seminars/networking sessions, or for details about visiting the exhibition, phone 01202 233580 or send an e-mail to: sales@newbusinessmatters.com

The Business Show 2010 welcomes Ruby WaxGWE Business West’s popular business-to-business exhibition, The Business Show, will be held on 15th September at Leigh Court, Bristol.

Delegates can look forward to a dynamic seminar programme, including keynote speaker Ruby Wax, confirmed to speak at 1pm on ‘Leadership through Communication’.

For details visit www.businessshowbristol.co.uk

Property Networking Event Gains Momentum‘Their appetite is back with a vengeance,’ said Dave Brown, Director of Poole-based Business and Commercial Finance as he launched Dorset’s biggest property networking event of the year on 7th July - the BCF Lunch Club.

Added David, ‘It took two long years but now we have both institutions and private financiers with the capacity and desire to fund development projects in the South Dorset area.’

BCF had suspended its lunch club following the decline of the property sector in 2008 but now, with a much more positive outlook, the quarterly lunches are back.

The next BCF lunch club will be on Friday 24th September with further details available from ann@bizzcomm.biz

Hampshire Chamber Elects First Chairman

Simon Greenly, chairman of Hampshire Chamber

Rotary Members in Action for Flood Victims Dorset Export Group LaunchesDorset businesses need to think about growth in the coming months and years. Because of this, Dorset County Council has supplied seed funding for a fresh, business focused group called The Dorset Export Group. With support of key agencies, this project is being driven by Major Events International – a company with a wealth of experience within international markets. The group’s core purpose is to introduce Dorset companies to international opportunities in order for them to do more business than in their current markets. The group will also actively stimulate investment into Dorset from overseas companies looking to partner with our businesses. The group will have its official launch the 5th October 2010. Attendees will include government trade ministers, business leaders and key decision makers within organisations and hopefully many representatives from local and nation media. To register your interest visit www.dorsetexportgroup.com

A Hampshire-based entrepreneur with more than 30 years’ experience in corporate finance and directing companies is to chair one of the UK’s biggest regional business networks. Simon Greenly has been elected chairman of Hampshire Chamber, which represents 2,000 member firms employing 150,000 people across the county. He is already a director on the chamber board and has acted as a board advisor to FTSE 100 companies including Cable & Wireless, Shell and as an investor and director of plcs and many smaller businesses. Mr Greenly said, ‘Hampshire Chamber has been formed from the three leading Hampshire chambers to strengthen the voice of the local business community and enhance the prosperity of members across the county. The new Hampshire Chamber will provide leadership and business support, and enable members to connect with more people, locally, regionally or nationally.’ The new organisation provides members with products, services, events and networking opportunities from local offices in Southampton, Portsmouth, Fleet, Basingstoke and Winchester, but access and influence to more businesses regionally and nationally.For more information visit www.hampshirechamber.co.uk

AFC Business, the free business club organised by AFC Bournemouth, has gone from strength to strength since its launch in December last year, reflecting the vibrant business community in the region.

The club already has over 250 members ranging from blue chip companies to smaller local organisations. Members receive a number of benefits including discounted corporate packages at AFC Bournemouth, the chance to promote themselves to other business members and access to regular competitions and corporate events. These have included breakfast seminars and evening networking events, and the last event mixed business with football as members enjoyed a BBQ and watched the Cherries’ thrilling 3-3 draw against Derby County. Just as the football team has been promoted to League One, so too has AFC Business enjoyed a time of growth and development.

The next AFC Business event is a breakfast meeting on Wednesday 8th September in partnership with Jaluch, which will focus on achieving sales growth through leveraging the right business relationships. The breakfast will also see the launch of a charity partnership with Macmillan Cancer Support.

AFC Business is free to join and a downloadable membership form can be found at www.afcb.co.uk

Networking with Dorset Business Mum of the Year Joanne Dewberry, founder of Charlie Moo’s and named ‘Dorset Business Mum of the Year 2010’ at the Langtry Manor Business Women Award’s, co-runs Networking Mummies (Dorset) along with Laura Morris from www.rentabuggy.co.uk

The networking group is for mums already running a business or those looking to start. Their aim is to provide help and support via a community of small businesses.

More details about the group and their upcoming events and publications can be found at www.networkingmummies.com

�� Visit www.bizmag.co.uk September 2010 ��Visit www.bizmag.co.uk2010 SeptemberR e g i s t e r y o u r b u s i n e s s c l u b s a n d e v e n t s a t w w w . b i z m a g . c o . u k

a taste for business

How to Combine… …Food and Wine

For the most part, combining food and wine is about balance. There are, infact, very few perfect matches. However, Sancerre and goats cheese is a match that is considered to work in perfect harmony – but why?

The region of Sancerre has been producing wine for hundreds of years. The cool climate and stony soil, rich in marine fossils, creates the perfect environment for growing the sauvignon blanc grape. The village of Chavignol, tucked away in the

middle of Sancerre, has a reputation for producing a fine Sancerre with a smoky minerality. Chavignol is also famous for its crottin de chavignol (goats cheese) which it has been making since the 16th century. It was originally produced as a snack to eat during the grape harvest. Both the cheese and the wine in Chavignol have evolved over the years. But why do they work so well together? The answer is acidity.

To learn the principles of matching food and wine contact Anne on 0788 560 2526. Corporate or private courses can be tailored to suit your needs with as much practical application as you like!

Dine Out with New Poole Audi Eat Out Guide

L-r: Bruce Grant Braham, Poole Tourism Partnership; Karen Smith, Poole Tourism and David Kelly, Poole Audi

Poole’s thriving dining scene is bucking the trend thanks to the wealth of quality restaurants in the town with more due to open over the next few months.

Providing the focus for a new Eat Out Guide, sponsored by Poole Audi, the guide highlights all that’s new on the town’s dining scene. Packed full of information and independent reviews by local business people who eat out regularly, the guide focuses on the best Poole has to offer from firm favourites to new restaurants building great reputations.

New additions over the last year include Italian inspired Calimero in the lower High Street, Brambles in Broadstone and Oxford’s Bakery in Canford Cliffs with Fishy Fishy by Dermot O’Leary and Banana Wharf opening at Quayside over the next few months.

LA MAMMA5 1 / 5 3 B r i d g e S t r e e t , C h r i S t C h u r C h B h 2 3 1 d Y

0 1 2 0 2 4 7 1 6 0 8

WeLCoMe to

LA MAMMA’S PizzeriA

& trAttoriA

established in 1974, this friendly, family restaurant offers a relaxed atmosphere and great food for the whole family. typical italian cuisine, with an emphasis on fresh produce, pizza, pasta, meat, fish and

vegetarian dishes as well as comprehensive daily specials.

A takeaway service is available.

We have a capacity of 120 and meals can be enjoyed on the terrace (weather permitting) or in the restaurant. Being a popular venue for birthdays, anniversaries and “that” special occasion, booking is

advisable, please call (01202) 471608.

A L f r e S C o o u t S i d e d i n i n g A r e A

dAiLY eCho BeSt of the BeSt Winner for fAMiLY dining 2003 2004 2006 2007 • BeSt reStAurAnt 2010

o P e n i n g t i M e Sopen 12 noon - 2.00pm & 6.00pm - 10.00pm (10.30pm friday & Saturday)

Closed Sunday Lunch. Closed Mondays.

W W W . L A M A M M A . C o . u k

rural business

Supply of Farmland Improved within the South West The latest RICS Rural Land Survey reveals demand for all types of farmland continues to rise across much of the UK, while the supply of land took a turn for the better in the south west.

Over the past six months 47% more chartered surveyors across the UK reported a rise rather than a fall in demand for commercial farmland. The south west saw a slight fall back in commercial demand with 52% reporting a rise in demand rather than a fall – down from 58%. While for residential farmland demand is improving, with 28% more surveyors in the south west reporting a rise rather than fall, up from 13% in the last half of 2009. This compares to 14% across the UK.

The supply of farmland to the market continued to decline across much of the UK, but improved within the south west. The net balance for availability of commercial farmland within the region improved from -46 to zero, while residential farmland saw the net balance improve from -38 to zero. Although land values remain high the survey results present a mixed picture. Farmland prices improved within the south west and arable land now stands at £14,827 per hectare (up from £13,591). The opinion based measure of bare land prices across the UK saw increases of 6% to £13,530.

Looking ahead, surveyors expect farmland prices to continue rising over the next 12 months due to the imbalance in supply and demand. However, it is the commercial farmland sector which can expect to see the sharpest price rises, with 52% of surveyors within the south west expecting prices to rise rather than fall.

Love of the Outdoors Draws Michael to Forestry CommissionLeaving behind a career in finance, 31-year-old Michael Ullman from Winchester has taken his love of the great outdoors one step further, and secured a Harvesting Works Supervisor role at the Forestry Commission.

Michael has just finished a Woodland Management Foundation Degree at Sparsholt College - for which he is going to be presented with an award from the Royal Forestry Society for achieving the highest average grade on the course. In his new position, Michael will have responsibility for supervising the smooth running of forest operations. He will oversee timber harvesting contractors across the south east of England (including the New Forest, Dorset and Kent), ensuring machinery and staff adhere to legal requirements.

Michael Ullman

Internet Service Providers Accused of Letting Down Rural CommunitiesThe CLA, the rural economy people, claims that Ofcom’s report on broadband speeds vindicated the association’s long-held claim that consumers – particularly rural consumers - are being short-changed.

Dr Charles Trotman, CLA Head of Rural Business Development said, ‘Customers are not being giving the broadband speeds they are led to expect by the companies providing their internet services. Running a business in the countryside is tough enough without the commercial disadvantage of broadband speeds way below what was promised.’

Dr Trotman also flagged up the issue of surcharges made by internet service providers (ISPs) because of regular use of internet-player services to catch up on missed TV programmes.

He said, ‘Many people are unaware of the bandwidth limitations set by ISPs and how quickly they can be exceeded by internet-player usage. We are calling for greater clarity from ISPs to ensure customers are fully aware of possible additional charges.’

Dr Trotman added that there were many rural areas that could still not receive broadband, and that the CLA would continue to lobby government to facilitate broadband for all by 2012.

Full Steam Ahead at Dorset EventWith a showground of 600 acres The Great Dorset Steam Fair is recognised as one of Europe’s largest outdoor events. Last year saw over £16.3m spent within the show which takes place annually during the first week of September. This impressive rural event requires precision planning which starts immediately the previous show has ended.

Due to planning regulations, actual site preparations do not begin until only two weeks before the event commences, and there are just 10 days to clear the site afterwards and put it back to a working farm. Each year there are more than 300 paid staff and volunteers working during the five-day show period.

With 1,000 trade stands, 2,000 exhibitors and their families, together with campers on the public campsites it is estimated that the population living on site amounts to 25,000 people at any one time. The total number of people expected to see the show is in excess of 200,000.

For more information visit www.gdsf.co.uk

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A T C o m p T o n A C r e s

The Italian Villa

Beales Gourmet Ltd, Compton Acres, 164 Canford Cliffs Rd, Poole BH13 7ES

T. 01202 700992 E. info@bealesgourmet.comwww.bealesgourmet.com

Compton Acres, 164 Canford Cliffs Rd, Poole BH13 7ES

T. 01202 816074 E. info@the-italian-villa.co.ukwww.the-italian-villa.co.uk

Every type of event catered for whatever the occasion

Exclusive caterers in and around the Dorset & Hampshire area

Available for exclusive hire, the Villa is a

unique setting for couples to celebrate their

special occasion. Set within the beautiful

historic gardens of Compton Acres, the Villa

benefits from direct access to the spectacular

Italian Garden with authentic statues, an

ornamental pond and plants and flowers which

fill the garden with colour all year round.

The Italian Villa is licensed to perform

civil ceremonies for up to 250.

Distinguished in-house catering

by Beales Gourmet.

Exclusive Gourmet Evening at the Highcliff GrillThis is your chance to get up close and personal with the executive chef at the award winning Highcliff Grill, as the two AA Rosette restaurant hosts its first exclusive gourmet evening.

The evening will begin with an aperitif on arrival, where you can relax and enjoy the spectacular sea views. Moving into the Highcliff Grill an evening of culinary excellence awaits you as our Executive Head Chef, Clyde Hollett hosts an exceptional gourmet evening.

If you’ve always wondered why your homemade dishes never turn out quite the way you planned then this is your chance to talk to Executive Head Chef, Clyde Hollett as he shares his secret recipes and cooking tips with you! Each dish will also be accompanied by a glass of wine designed to perfectly complement each course, and with a wine expert also present during the evening you can enjoy broadening your knowledge in the art of fine food and wine.

The popular 4 star hotel, perched high on top of the West Cliff with panoramic views across Bournemouth Bay, provides the perfect setting for this spectacular evening. Taking place on Friday 24th September, the Gourmet Evening will also mark the special occasion of the Highcliff Grill’s second birthday in September.

Tickets are now on sale, so book now to avoid disappointment as there is limited availability. Tickets cost £69 each. Price includes a six course gourmet meal, wine and a welcome drink.

For further information call 01202 200813.

a taste for business

RESTAURANT & BAR

Ashley Cross, Parkstone BH14 • 01202 734000www.patricksrestaurants.co.uk

Just £5 for a Main Courseat lunchtime and between

6pm - 7pm seven days a week!

B O U R N E M O U T H ’ S P R E M I E R E V E N T S D E S T I N AT I O N

ENQUIRES 01202 726 395

www.blacklabelevents.co.uk

Black Label Events at AFC Bournemouth’s Dean Court is simply

the perfect venue for all occasions. From breakfast meetings,

conferences to exhibitions and unforgettable product launches.

Dean Court also boasts excellent facilities that can host from

2 to 400 people with easy access, wifi and extensive parking.

Add to this the fantastic views of the stadium, a team of highly

experienced chefs using only the finest ingredients, followed up

by a team driven on service and hospitality. Black Label Events

has to be the first choice when booking any event.

Catering for GrowthThe Golden Acres group has appointed Lisa Philp-Vieira in a new position of Assistant Group Catering Manager for its four garden centres.

Lisa was formerly Catering Manager at Poole Stadium, then Head Chef at AFC Bournemouth, following years of experience in restaurants and hotels.

She said, ‘I’m discovering what little gems the cafés and coffee shops are in Golden Acres; the quality is extremely high and each has its own style and ambience.’

Lisa Philp-VieiraMocha Turtle Opens In TucktonIt’s all smiles in Tuckton as two local girls, Jo Palmer and Rosie Hodgkinson, open the doors to their brand new sandwich bar and coffee shop, ‘Mocha Turtle’.

After much deliberation about their present jobs and life style, the girls who just happen to be neighbours, decided to live their dreams, give up their day jobs and open a small and friendly much needed meeting place in Tuckton.

‘Mocha Turtle’ is situated on a sunny corner in Tuckton High Street, within walking distance of Wick and the River Stour and close to Hengistbury Head and the local beaches.

Jo and Rosie have thought of everything, from local home-baked cakes to unique flavoured milk shakes and smoothies as well as delicious mouth watering paninis, sandwiches and novel picnic boxes. Dietary needs are well catered for and a picnic and buffet service is also available as well as a local delivery service.

To find out more and to see their menus, visit www.mocha-turtle.co.uk

L-r: Rosie Hodgkinson and Jo Palmer

Food for Master BuildersDavid Rippington has recently been appointed as Food & Beverage Manager at the Master Builders House Hotel in Beaulieu.His remit covers the main restaurant, serving delicious meals in a magnificent setting, several different bars and in the summer, daily barbecues on the lawn and terrace. The Hotel is set in an idyllic location overlooking the Beaulieu River in Bucklers Hard Village.David Rippington

a taste for business

Bride and Groom Go Free at Italian Villa As fears grow that a double-dip recession could grip the country, the management team at the Italian Villa, one of the most elegant and stunning wedding venues in Dorset, has responded by launching a range of ‘recession busting’ options for the forthcoming autumn/winter season to ensure couples do not scrap plans for a luxury wedding.

During the off peak season (October to April)* the bride and groom will be entitled to go free and can also take advantage of substantial discounts for a wedding that takes place during the working week (Monday to Thursday) or during ‘out of season’ weekends (autumn and winter months, avoiding any major holidays). By getting married in January or February a further 15% discount for the exclusive hire of the Italian Villa will be given.

Bespoke menus are designed and created by distinguished in-house caterers, Beales Gourmet, one of the fastest growing catering and event management companies on the south coast. Founded by Michelin-star trained chef, Tony Beales, Tony and head chef, Kelvin Mullins, bring a stylish and contemporary approach to catering using fresh seasonal ingredients and locally sourced produce.

For further information about the Italian Villa at Compton Acres call 01202 816074, or visit www.the-italian-villa.co.uk.

*Offer does not apply to last 2 weeks in December and Easter weekend

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national award for Colour Works

• TrainingConsultancy• TrainingNeedsAnalysis• InstituteofLeadership&

ManagementRegisteredCentre• MediationServices 4

Training4per4mance LtdPoole, Dorset

Tel: 01202 605090 Fax: 01202 605090www.training4per4mance.co.uk

Email: ewa@training4per4mance.co.uk

training experts

One of the region’s leading business schools is offering a part-time course to help small and medium organisations boost their business strategies.

Bournemouth University’s Business School has launched the ‘20 ways to Improve Business Performance’ course to help businesses review and improve their business, pricing, HR and marketing strategies.

Heather Williams, Tax Director at chartered accountants Princecroft Willis in Poole and former Director of global cosmetics company Lush, will draw on her many years of experience in retail and manufacturing to deliver practical tuitions. She will be joined by Charlie Wilkinson, Head of Executive Business at the Business School, who will help Heather review business plans put together by students

Boost your Businessduring the course. Charlie has worked in executive education and management development in a business school context for more than 20 years.

Heather, who has an MBA from the University of Manchester, said, ‘We’re living in tough times at the moment and a lot of businesses are struggling. This course will help local people make a big difference to their business.

‘It will be practical - each week attendees will be given a project tailored to their own business and will be set specific targets.’

Charlie added, ‘This high-quality program is very much what we had in mind when we set up the Executive Business Centre (the university’s new state-of-the-art business venue on its Lansdowne Campus). We want to give the Business School a public face and interact with local businesses as a means of helping the local economy.’

The ten-week course starts in November 2010 but Bournemouth University is offering a free taster session on Thursday 23rd September. To sign up telephone 01202 968259. Further information about Bournemouth University short courses are also available at www.bournemouth.ac.uk/courses

Heather Williams

The latest CIPD* employee outlook survey, published

June 2010, found that fewer than half of the 2,000 respondents felt either ‘fully’ or ‘fairly well’ informed about what was going on in their organisations.

Such findings reveal just how important it is to improve communications with staff as part of a business strategy.

It is important to communicate when times are hard… as well as celebrating successes.

Here are 6 top tips for communicating with your people:

1Have a shared purpose Creating a shared sense of

purpose is an important starting point for a strategic approach to communication. People need to understand the collective goal they are working towards and to appreciate the difference they can make.

2Convince your leadersDon’t assume that senior

managers automatically recognise the need for effective communication. They can rely too heavily on more junior managers to convey key messages about their vision through the business, and they can often fail to communicate frequently enough in times of difficulties. Communication is a key skill that you should seek when recruiting people – especially team leaders, and line managers and those who regularly communicate with staff at every level.

3Engage your peopleThe CIPD* has identified

three main drivers of employee engagement: b having the opportunity to

feed their views upwards; b feeling well informed about

what is happening in your organisation; and

b believing their manager’s are committed to the organisation.

The organisation’s approach to engagement will therefore inform

your approach to communication – and vice versa.

4Keep the personal touch

Employees value face-to-face communication highly. The challenge is to ensure that managers develop the skills and confidence to hold meaningful two-way conversations and the opportunity to discuss individual performance and performance standards with their team members. Never under estimate the value of regular 1:1’s. It’s important to let people know that you value these attributes. Consider them as part of the assessment and development process for team leaders, and first line managers.

5Work collaboratively It is important that expertise

from the different disciplines within your organisation is shared in order to create the approach that’s most appropriate. Joined-up thinking is important here, with common objectives shared between areas of the business – and a determined effort to prevent silo thinking.

6Measure your resultsEmployee engagement

surveys are a common method of understanding the effectiveness of internal communications. To be more sophisticated in measuring the success of your activities, and ensuring that successes are celebrated, it can be helpful to segment your audience and look at whether the right message is reaching the right people at the right time.

Key pointsb Employee communication is

essential to create an engaged workforce that’s committed to working towards a shared goal.

b Ensure that leaders realise the importance of communication and take time to share the organisation’s vision.

b Create communication opportunities that are two-

way, not only top-down. b Measure your success and

celebrate the achievements of your people.

Pictured above are a selection of some 59 members of staff from South Somerset District Council who have received a

qualification in Team Leadership and First Line Management through Training4per4mance. The Chairman Cllr. Ian Martin was full of praise

and commented that it takes well informed managers, dedicated supervisors and enthusiastic teams to achieve such high quality services.

* Chartered Institute for Personnel & Development

Communicate 4per4mance

Local firm The Colour Works has once again beaten off the national competition and been recognised for its

successes in working with businesses and organisations to help them improve their performance through better understanding of effective team- working.

Giles Miskin and Nick Fewings with their awards

This is the fourth consecutive year that The Colour Works has received the award, presented by Insights Learning and Development Ltd, and Chief Executive Giles Miskin is delighted that The Colour Works has come out on top yet again.

The Colour Works specialises in a colourful model of human behaviours that enables individuals to recognise their own preferred style and understand how styles differ and cause friction and under-performance in the work-

place. ‘Through recognising our own gifts and weaknesses and adapting our behaviours to accommodate others, we create a much more powerful working relationship that fosters

improved team-working and collective dynamism,’ said Giles. ‘It’s really about getting more for less, and in these times that’s even more important.’

34m College Construction to Benefit Students in the South

A 34m construction project at Southampton City College has now been completed and the new building aims to benefit thousands of students in the south.

Despite turbulent financial climates and multiple changes to government funding the project has been completed by a team of local companies as originally planned.

Among the locally-based companies that worked together on the project were Leadbitter Group, Davis Langdon LLP, EDP Ltd, Wessex Site Inspection and Currie & Brown.

Leadbitter Groups Senior Project Manager for the development, Clifford Kinch, has now handed over the building to Principal and CEO of City College, Lindsey Noble.

Lindsey Noble, Clifford Kinch and representatives from companies involved

Committed and enthusiastic people are the most expensive and rare commodity

Training4per4mance design Institute of Leadership & Management (ILM) Management Development Programmes for Team Leaders and First Line Managers – to include as one of the key units… Communication.

Investing in Young PeopleThe Federation of Small Businesses (FSB) in Dorset has joined forces with the National Apprenticeship Service (NAS) to help promote apprenticeships and are holding joint events where small businesses can find out how they can employ young people under the scheme. The meetings will dispel the idea that apprenticeships are the reserve

of large companies. The first meeting will take place on 14th September at the Village Hotel, Bournemouth between 12noon and 2pm. The event is free to FSB members and £12.50 for non members.

Anyone interested in attending should contact Lorna Wills on 01425 280821/280080.

�� Visit www.bizmag.co.uk September 2010 ��Visit www.bizmag.co.uk2010 September

property and developmenttraining experts

Demand Strong for Maritime Business Centre

Planning Permission GrantedEast Dorset Planners have granted planning permission to Synergy Housing Group to replace the Housing Association’s former sheltered housing block Glynville Court at Glynville Close, Colehill, Wimborne.

The proposal will involve the demolition of the existing outdated four story building and it will be replaced with five affordable family houses

and a block of 17 one and two bedroom affordable flats.

The Housing Association has been working alongside their specialist Bournemouth-based planning consultants Tanner and Tilley for the last two years on this project to secure planning permission to replace the dated and hard-to-let sheltered housing block.

David Williams, Director, Tanner & Tilley

Modern Unit Available to LetDrewsons Ltd, Property Investors, has announced the acquisition of Unit 1, Slader Business Park on the Nuffield Industrial Estate. The modern industrial unit provides approximately 1,895 sq ft of excellent accommodation on a very popular Estate in Poole.Gillian Drewitt commented, ‘This is a landmark acquisition for the Drewitt Group as, for the first time, we have acquired property away from the Drewitt Industrial Estate on Ringwood Road.’The property is available to let and interested parties should contact Gillian Drewitt on 01202 575757, e-mailgilllian.drewitt@drewittgroup.co.uk, or Sibbett Gregory on 01202 661177 for further information.

We also have many funded Appren ceships available for current and new employees in the following areas:

• Accountancy • Ac ve Leisure & Learning • Brickwork • Business Administra on • Carpentry & Joinery• Catering & Hospitality • Customer Services • Electrotechnical • Engineering • Hairdressing • Health & Social Care • Motor Vehicle/Motor Cycle • Plumbing • Retail • Stonemasonry

Training for Success

We offer a wide range of funded training opportuni es to help businesses meet their goals in regards to staff mo va on, management and skills training and we don’t even have to take your staff out of work!

call 01305 208899 or email: businesstraining@weymouth.ac.uk

www.weymouth.ac.uk

Dorset Trainers Pioneer Libyan TeachersA teaching college in Dorset is part of a groundbreaking scheme training Libyans to teach English in their own universities.

The International Teaching and Training Centre (ITTC) in Bournemouth is now in the second year of the project with more than 30 Libyan teachers completing their training in both Tripoli and on the south coast.

The Libyan English Teaching in Universities Project (LETUP) is focusing on nine Libyan universities where English skills are low and there is a shortage of language teachers with internationally-recognised teaching qualifications.

ITTC is the only UK teacher training college involved in the scheme in partnership with the British Council, with funding from the Libyan government.

Credit Crunch – Archway Computer Training is Sound InvestmentEmployees trained to use computers usually produce professional documents/reports/presentations more efficiently thus increasing productivity. They will communicate effectively internally with co-workers and externally with clients.

Do you recognise yourself in the table below?

Self TaughtSpend time finding and using a function that they ‘know’ the application can carry out

Phone helpdesk/tech support to install and set up devices and drivers losing productivity waiting for assistance

Waste time typing individual letters, envelope labels and e-mails targeted at large groups

Spend excessive time producing poor quality documents and presentations, which often need revision

Manually input calculable data into spreadsheets increasing the risk of errors

Struggle with databases and are ‘afraid’ of the application

Have difficulty managing their e-mails and are unaware of associated security risks

Trained to Intermediate StandardKnow the functions of their applications and use them to carry out tasks in seconds

Install devices independently, set it up and get on with their jobs

Use mail merge in word processing to get the job done in a short amount of time

Produce professional quality documents and presentations efficiently without support from other staff

Use formulas and functions to efficiently and effectively carry out complex calculations

Confidently run queries and generate reports displaying information that would take time to produce manually

Manage e-mails effectively, understand associated risks and keep the organisation’s systems secure

For more information about funding options call Archway Computer Training on 01202 875867.

Carol Cox and Debbie Phipps, Archway Computer Training

Goadsby has sold Unit 10 Maritime Business Centre to Storm Force Marine. The quoting price was £115,000 plus VAT and the unit will form part of a new speculative scheme at Osprey Quay where the sailing academy is located and which is the venue for the 2012 Olympics.

Chris Wilson, Director Goadsby commented, ‘A number of occupiers have been eagerly awaiting a new scheme of units at Portland and Highglade, having started construction, will be able to deliver occupation prior to Christmas 2010. Demand has been strong and already 14 of the 17 units are either reserved or have exchanged.

There are still units available ranging from 1,018-1,663 sq ft and at prices between £112,500 and £175,000.’

For further information contact Chris Wilson on 01202 550112.

Changes to Parts F, J & L of the Building Regulations With the governments directive to make all existing and future buildings more energy efficient, in order to meet the UK’s zero carbon commitment the government from October this year are implementing changes to the Building Regulations Parts F (ventilation), J (combustible appliances) and L (conservation of fuel and power).

Graeme Harper of Goadsby Building Consultancy comments ‘the greatest impact of the changes is to Part L where the government aims for a reduction of 25% in CO2 emissions from the 2006 standards increasing to 44% in 2013’.

Goadsby Building Consultancy has a dedicated team of Building Surveyors who will be able to offer advice on the changes to Parts F, J & L of the Building Regulations when the approved documents are published.

For further information contact Graeme Harper on 01202 550167.

Point House Café to Make Way for ApartmentsThe landmark Point House Cafe on Southbourne cliff-top is to be replaced with a new development of seven apartments with basement parking. Planning permission has been granted to Harrison Developments following an appeal against Bournemouth planners decision to refuse the scheme.

Commenting on the appeal decision John Montgomery of Bournemouth-based Tanner & Tilley said, ‘Development of this landmark site was always going to be controversial. The inspector accepted our argument that the former Point House Cafe is of no architectural merit and that the proposed scheme designed by Christchurch architects, Anders Roberts, would represent a significant improvement to the character and appearance of this cliff-top site.’

John Montgomery

radiklsCall us on Freephone 0800 068 058 9 or

email on bizmag@radikls.com

4 a www with a future

�� Visit www.bizmag.co.uk September 2010 ��Visit www.bizmag.co.uk2010 September

In response to the shorter days and colder temperatures that winter brings, businesses can find their energy bills escalating. Although it is a necessity to keep warm, much of our energy use could be reduced significantly if companies become more energy savvy.

If the government wishes to reach its target to reduce the UK’s carbon footprint by 80% by 2050, then energy consumption with the workplace must be tackled – businesses are responsible for roughly half of the primary energy consumption and carbon dioxide output

in the UK - a major contributor to climate change.

Phil Neale, Director of the Dorset Energy Advice Centre (a not-for-profit organisation which specialises in offering free and impartial advice on all aspects of energy saving

to individuals and companies) commented, ‘With a few small and easy changes, businesses could reap huge savings on their energy bills this winter as well as reducing their carbon emissions.’

It is a fallacy that businesses need to invest a large amount of money in order to reap long term energy saving. According to DEAC, many companies could see immediate results by changing their habits during their course of their day-to-day routines.

Why not follow DEAC’s top three tips that won’t cost the earth:

1Switch off not stand off!According to the Carbon Trust up to 70% of energy reduction could

be achieved if office equipment was managed better. All electrical equipment should be switched off when not in use rather than put on standby. This includes PCs, lighting, photocopiers and printers. Appliances left on standby continue to emit carbon dioxide and consume energy.

2Think natural!Research has shown that employee productivity and happiness

increases with natural lighting and harmonious conditioning rather than an over-reliance on artificial lighting, air conditioning and heating. Business Link suggest that turning the heating or air conditioning down by just one degree can reduce a heating bill of a typical office by 8% a year.

3Change your habits! Encourage employees to use the stairs and not the lift. Use

mugs and glasses instead of using wasteful plastic or styrofoam cups. Change the printer settings to a lower resolution print for non-essential print jobs. Use video conferencing and conference calls rather than travelling. Make environmentally friendly purchases by ensuring that energy ratings are checked – enquire about Energy Star or Europe’s Ecolabel rating.

If you would like to seek advice on an energy matter, call DEAC freephone 0800 795 0166 or log onto www.deac.co.uk

property and development

Self-Storage Depot on the Way to Salisbury

Salisbury is to get a dedicated self-storage depot as part of a company’s south coast expansion plans.

Strongroom Self Storage will be opening up the facilities to the public and commercial customers from the middle of September.

More than £350,000 is being invested in building 300 storage compartments on two levels at the newly refurbished warehouse at Hatches Lane on the Bourne Retail Park, near the A36 Southampton Road.

Strongroom Self Storage acquired the 11,900 sq ft (1,104 sq m) premises, which had a guide price of £625,000 on a 125-year lease, in a deal handled by Myddelton & Major, the Salisbury-based regional commercial property agency and a long-standing Chamber member.

The transaction of the site, which lay vacant for a year following the departure of previous occupier Timber Centre, represents the largest business space deal of its kind in recent months in and around Salisbury.

Nigel Hurst, Strongroom Self Storage’s Director, said, ‘Research indicates there is a strong market in and around Salisbury for what we are offering, and the focus will very much be in making self storage affordable for customers.’

L-r: Strongroom Director Nigel Hurst, Branch Manager Sue Ainley and Rob Beatson, Myddelton & Major

For more information on DEAC’s work please visit them on Facebook, Twitter and their Blog.

Energy Saving Tips for Offices that Won’t Cost the Earth

We Buy Houses!Two local independent property specialists have joined forces to help people buy and sell properties in spite of the current market conditions, and they don’t even charge a fee.

Angela Farrell and Les Sheppard have launched We Buy Houses! They can help where people need a quick sale on their property for reasons such as chain break, relocation, little or no equity, vacancy or financial difficulties, often at the full market price.

No matter what the condition, location or price of the property, We Buy Houses! has various cost-free solutions to help. Working across the Bournemouth, Poole and Christchurch area, Angela and Les can be contacted on 01202 375734.

Angela Farrell and Les Shepherd

ML Electronics ExpandML Electronics has opened a second office at Unit 6 in Oakridge Office Park.

Handston Securities built this innovative office development which comprises of seven office buildings, arranged in a courtyard setting, just off the A36 at Whaddon, only five miles south of Salisbury.

L-r: Andres Hodgkinson, Goadsby; Mike LLoyd, ML Electronics and Nicholas Ogle, Handston Securities

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FANCY BRICKWORKPATTERNS AND STYLES TO SUIT ANY PROPERTY

CONCRETE DRIVEWAYS AND PATHWAYS

FREE CONSULTATION ANDDESIGN SERVICE

ALL WORK FULLY GUARANTEED FOR 10 YEARS

FULLY EMPLOYED QUALIFIED STAFF

ALL DRIVEWAYS ARE EXCAVATED TOA DEPTH OF 12 –13 INCHES

NO DEPOSIT REQUIRED

If you want quality, reliability, insuranceand are working to a time deadline orbudget we have just the right team for you!

Unit 26 Cobham RoadFerndown Ind. EstateBH21 7PF

CALL NOW FOR FREE QUOTATION

FREEPHONE 0800 303 2423OFFICE 01202 232526

EXPERTS IN ALL TYPES OF PAVING AND DRAINAGE

�� Visit www.bizmag.co.uk September 2010

�0 Visit www.bizmag.co.uk September 2010

As a rapidly growing business, Organix needs to ensure its IT is fit for purpose and in

good health. To help them do this, Blue Chip implemented the latest virtualisation and VoIP

technologies in conjunction with fully outsourced support and strategic IT direction. Rather

than worry about IT, Organix can now concentrate on what they do best – making the most

enjoyable, nutritious and healthy organic baby food.

Tel: + 44 (0) 845 034 7400Email: ict@bluechip.uk.com

www.bluechip.uk.com

...Organix powered by Blue Chip!

delivering ICT

High Profile Companies need Healthy IT...y

author izedCONSULTANT

Natural Organic Baby Food