the world’s best content library - litmos...

The World’s Best Content Library

Customer Service ...........................................

Housing ............................................................

Finance Skills ..................................................

Care Certificate .............................................

Communication and Social Skills ..............

FCA Compliance ...........................................

Food Hygiene ................................................

Health and Safety ........................................

Retail ...............................................................

Personal Development ................................

Policy and Compliance ...............................

Project Management ...................................

Health and Wellbeing .................................

Human Resources .......................................

I.T. Skills .........................................................

Leadership and Management ...................

Marketing .....................................................

Toolbox Talks ..............................................

Sales Mastery ..............................................

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OUR LIBRARY

COURSE Key:

Thousands of exciting and engaging learning modules.

Bite-sized animated learning courses

and resources.

STUDIO-BASED LIVE VIDEOLEARNING COURSES.

Sign up for a free trial at litmosheroes.com

CUSTOMER SERVICE

Complaint Handling

Customer Loyalty

Customer Service Success

Telephone Etiquette

Identifying and Exceeding Customer Needs

Mastering the Telephone: Basic Skills

Handling Customer Complaints

Excellence in Customer Service

Five Steps to Problem-Solving and Diffusing Upset Customers

Is the Customer Always Right?

Stellar Customer Service Best Practices

HOUSING

Risk and Compliance in the Housing Sector

Safeguarding Adults for Housing

Safeguarding Children for Housing

Affordable and Social Housing

“Simple, to the point and business focussed”

David Spacey Performance Support

FINANCE SKILLS

Analyse Financial Health with Ratios

Finance for Non-Finance Managers

How to Maintain a Healthy Cash Flow

Income Statements Made Simple

The Accounting Equation

The Balance Sheet Explained

The Cash Flow Statement

Budget like a Boss

Financial Documents 101

Cash Flow: Statements and Logistics

Budgeting Basics

Capital Budgeting Methods and When to Use Them

Costs, Volume and Profits

CARE CERTIFICATE

Basic Life Support

Communication

COSHH Essentials - Care Certificate

Duty of Care

Equality and Diversity - Care Certificate

Fire Safety - Care Certificate

Fluid and Nutrition

Handling Information

Infection Prevention and Control

Introduction to Care Certificate

Introduction to Health and Safety

Lone Working - Care Certificate

Managing Stress - Care Certificate

Medication and Healthcare Tasks

Mental Health Awareness

Move and Assist Safely

Privacy and Dignity - Care Certificate

Safeguarding Adults - Care Certificate

Safeguarding Children - Care Certificate

Understand your Role

“As part of our drive to increase Colleague

engagement, we are using the content provided by Litmos

Heroes to advertise our skill of the month programme”

Mel CooleyLearning Solutions & Services Manager

CARE CERTIFICATE

Working in a Person-Centred Way

Working Safely and Securely - Care Certificate

Your Personal Development

COMMUNICATION AND SOCIAL SKILLS

Agenda Setting

Business Report Writing Skills

Interview Skills

Making Meetings Matter

Manage Meeting Personalities

HEALTH AND SAFETY

CPR Basics for Everyone: Adult and Child

Infant CPR Basics

Texting While Walking

Bloodborne Pathogens and Your Exposure Control Plan

Why Emergency Preparedness Matters

Staying Safe in the Workplace

Ergonomics: Steps to Minimize Workplace-Related Injuries

Health and Safety in the Workplace

Asbestos Awareness

COSHH Essentials

Dangers of Sleep Deprivation

Driver Safety Awareness

DSE Awareness

Fire Safety Awareness

Fire Warden Essentials

Hazard Identification and Risk Control

Introduction to Working Safely

Lone Working

Manual Handling

Mobile Phones and Driving

FCA COMPLIANCE

Subject Access Requests

Treating Customers Fairly

UK Financial Sanctions

FOOD HYGIENE

Food Safety and Hygiene in Catering

Level 2 Food Safety and Hygiene for Catering

HEALTH AND SAFETY

PPE Awareness

See It, Sort It, Report It

Slips and Trips

Holding the Handrail

“The reaction has been nothing short of

amazing.”Kevin Fairless

Learning & Development Business Partner


PERSONAL DEVELOPMENT

Be Assertive the Right Way

Coaching Skills

Communicating Effectively

Conflict Management

Creative Problem Solving

Decision Making Excellence

Developing Resilience

Emotional Intelligence

Managing Stress

Negotiation and Influencing People

Presenting with Power

Productivity and Time Management

Team Working Excellence

RETAIL

Be a Retail Hero

Connect with a Customer

Fitting Room Advice

Meet and Greet

Service at the Till

“We knew we would get massive value for money,

it was a no-brainer”James Higgins

Senior Talent and Development Lead

POLICY AND COMPLIANCE

Information Security 101

Workplace Security: What You Need to Know

Mobile and Portable Device Security

Cyber Security: How to Stay Safe Online

Remote Worker and Business Travel Security

Privacy 101: Get to Know the Basics

Current Trends in Privacy

Privacy and Online Behavior: How to Protect Yourself

Global Privacy Law Fundamentals

Security and Privacy Controls

HIPAA Privacy and Security 101



Cyber Security Risks and Social Media

Personal Social Media Use at the Workplace

Using Social Media to Represent Your Employer

Consequences for Careless Social Media Use in the WorkplaceFacebook, LinkedIn and Twitter Policies Every Employee Should Know

SOX Compliance 101

PCI-DSS Compliance Standards

PCI-DSS Relation to Data Cards and Equipment

PCI-DSS and Wireless Use

Alcohol and Drugs at Work

Anti-Money Laundering

Bribery Act

Consumer Rights

Data Protection

Environmental Awareness

Equality and Diversity in the Workplace

Freedom of Information

General Data Protection Regulation (GDPR) *coming soon*

Harrassment and Bullying at Work

Health and Wellbeing in the Workplace


Mental Health at Work

Modern Slavery

PCI DSS

Right to Work

Safeguarding Adults

Safeguarding Children

Social Media Awareness

Understanding Cyber Security

Whistleblowing

Working Safely and Securely

PROJECT MANAGEMENT

Close Your Project Successfully

Introduction to Project Management

Project Design

Project Development and Testing

Project Preparation

Project Strategy and Business Case

Support and Benefits Realisation

Training and Business Readiness


“I would encourage anyone to add it to their e-learning

offering”Diane Lane

Senior Training Advisor

“Really love the content!”Mel Cooley

Learning Solutions & Services Manager


HEALTH AND WELLBEING

Be Active

Five Ways to Wellbeing

Health Eating at Work

Kick the Habit

The Dangers of Sitting

Workplace Hygiene

HUMAN RESOURCES

Preventing Workplace Discrimination and Harassment for Employees

Preventing Workplace Discrimination and Harassment for Managers

Sexual Harassment Prevention for Employees (Extended)

What is Diversity and Inclusion?

Your Unique Diversity in the Workplace

Identifying Diversity in Others

Leveraging Diversity and Strengths in the Workplace

Transgender Protections in the Workplace

Global Anti-Bribery and Corruption

Email Management and Ethics

Understanding the Code of Conduct Policy

Defining HR

Discipline and Grievance

Effective Absence Management

HR for Non-HR Managers

Importance of Training

Performance Reviews

Right People/Right Role

Termination of Employment

IT SKILLS

Start Using Excel

Start Using Outlook

Start Using Powerpoint

Start Using Word

LEADERSHIP AND MANAGEMENT

Effective Delegation

Giving and Receiving Feedback

Inspirational Leadership

Interview and Selection

Managing Change

Managing Virtual Teams

SMART Objectives

The Mindful Leader

Unconscious Bias

Manage Your Time By Organising Paperwork

Constructive Feedback

Linking Ethical Behaviour to Your Organisation’s Structure

Promoting an Ethical Culture in Your Organisation

Defending Against Reverse Delegation

MARKETING

A Tactical Guide to SEO and PPC

Benefits of Events That Drive ROI

Customer Marketing

Email Marketing

Essential KPIs for the Modern Marketer

Find Your Brand Voice--With Killer Content Marketing

Marketing Strategy that Drives Effectiveness

Multi-Channel Marketing: Coordination, Cohesion and Results

Social Media Marketing

The Inbound Marketer's Playbook


LEADERSHIP AND MANAGEMENT

Delegating Authority

Developing Management Skills

Motivating Your People and Being a Positive Role Model

Organisation for Efficiency

Principles of Planning

“Short, straight to the point and fun to take”

Angel ConleyLearning and Development Manager

TOOLBOX TALKS

Alcohol at Work

Carbon Monoxide Poisoning

Confined Spaces

Construction Dust

Dangers of Working at Night

Electrical Cord Safety

Eye Protection

Falling Objects

Fire Classification and Equipment

Fire Detection and Response

Fire Prevention

Hand-Arm Vibration Syndrome

“a rare combination of high quality at a very

reasonable cost”Marion Whitty

Head of Learning & Development

TOOLBOX TALKS

Head Protection

Importance of Good Housekeeping

Introduction to Fire Safety

Legionnaire's Disease

Noise and Hearing Protection

RIDDOR

Safe Working with Lift Trucks

Sharps Injuries

Step Ladder Safety

Working Alone

Working at Height

Workplace Vehicle Safety


SALES MASTERY

Asking Questions

Authority and Social Proof

Be Likeable

Closing

Closing with Confidence in Sales

Commitment and Consistency

Do Your Research

Effective Questioning for Sales

Features, Advantages and Benefits

Follow Up

How to Engage Customers in Telephone Conversations

How to Handle Sales Objections

How to Influence

Know Your USPs

Leave Something Behind

Listening Skills: Transform Your Customer Interactions

Master the Art of Negotiating

Objection Handling

Presenting Compelling Proposals

Prospecting with Ease

SALES MASTERY

Qualify Your Lead

Sales Mastery (Full Course)

Scarcity

Strategies for Professional Presentations

Taking Notes

The Pitch

The Power of Silence

Time Management: Tips for Success

Use Humour

“Extremely engaging!”Nick Savage

Learning Technologist


“Wow... Brilliant!” Dom Bruno

National training manager

COMING SOON...

MORE THAN 1,500 MICROSOFT

MODULES

COLLECTIONS INCLUDE:WORD 2007-2016

EXCEL 2007-2016

OUTLOOK 2007-2016

POWERPOINT 2007-2016

VISIO 2010-2016

ONENOTE 2013-2016

WINDOWS

OFFICE 365

PUBLISHER

LYNC

SKYPE

WORD 2007-2016

EXCEL 2007-2016

OUTLOOK 2007-2016


VISIO 2010-2016

ONENOTE 2013-2016

WINDOWS

OFFICE 365

PUBLISHER

LYNC

SKYPE

Email: [email protected]

Web: www.litmosheroes.com

GET IN TOUCH...

SAVING THE WORLD FROM BORING LEARNING...

The course information provided in this document is intended for informational purposes only and is subject to change

without notice. Many new courses released monthly.

WORD 2007-2016

EXCEL 2007-2016

OUTLOOK 2007-2016


VISIO 2010-2016

ONENOTE 2013-2016

GLOBAL LIBRARY FROM A GLOBAL COMPANY

LOCATIONS AROUND THE WORLD:

SAVING THE WORLD FROM BORING LEARNING...

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BIRMINGHAM AL – LONDON UK

WARRINGTON UK – BOURNEMOUTH UK

BELGRADE SERBIA – HYDERABAD INDIA

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