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The Workwear Group

Online Ordering Manual

Australia Post Employees

Welcome to The Workwear Group online at

www.pbworkwearonline.com.au

This site provides you with everything you need to manage your uniform ordering,

browse products, place orders and check order status.

This manual is designed to assist you with using the site.

Images within this manual are not all customer specific.

For further assistance contact the customer service team.

Email: auspost@pacbrands.com.au

Phone: 1800 005 105

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Table of contents

How to log in………………………………………………………………………………………….pg 3

Forgot your password………………………………………………………………………………..pg 4

Employee update details…………………………………………………………………...………..pg 5

Ordering products …………………………………………………………………………….......…pg 6

Additional items…………..…………………………………………………………………………pg 14

Order status………………………………………………………………………………………….pg 17

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How to log in

To log into www.pbworkwearonline.com.au you need a username and password. This will be provided to you prior to placing your uniform order online.

To login follow these steps:

Step 1: In the Login block, click inside the Username entry box. Type in your Username.

Step 2: Click inside the Password entry box. Type in your Password.

Note: Your password is case sensitive.

Step 3: Click on the Login button.

Note: If you leave the “Remember me” checkbox ticked, the site will remember your username the next time you come to login.

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Forgot your password

If you have forgotten your password follow these steps:

Step 1: In the login block, click the Forgot your password link.

Step 2: Type your Username in the box provided. Click the “Submit” button.

Step 3: You will be notified that the password has been sent to your email address.

Step 4: You will receive an email with the new password. Click on the link in the email to

activate the new password.

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Step 5: When you next log in change your password to something you will remember for future

order periods. Click on the “Change Your Details” link.

Step 6: Add the new password you were provided via email in the current password box.

Add the new password into the New Password and Confirm New password boxes. Click on the

“Submit” button.

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Confirm or change your location

Step 1: If the location is correct click on the “Submit” button.

Step 2: If the location is incorrect click on the “Change” button.

Step 3: Choose a location from the list. Highlight and click to select.

Alternatively you can search for a location by typing in the suburb, location code or post code in

the search box and click the “Search” button.

Step 4: Click the “Submit” button to save the location.

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Ordering products

Step 1: On the home page you will see the packs / products you can order.

To order click on the pack name to open all garments within this pack.

The “Additional Items” pack is at your own expense paid by payroll deduction.

Your order will be sent for approval once you have placed your order.

Step 1.1: Some packs have a category which is an (& or) selection. Click the button next to the

choice you want, and then click the “Update Options” button. This will then display all the

garments available to order. Continue to step 2.

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Step 2: All the garments and categories you can order from are shown as you scroll down the

screen.

The number of garments you are required to order from each category are shown.

To view the details on a garment click on either the image or the style name.

Step 2.1: Some packs will have category bars that are closed. To open these and see the

garments, click on the “+”.

Tip: Close the bar as you order your garments and it will save time scrolling to the next category.

Category bar

Click “+” to open

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Step 3: To have a closer look at the image scroll over the image in the main screen. This will

enlarge as you move your cursor. To see the other images click on these to bring into the main

screen. To order this garment click on the “Return to Pack Page” button.

Click to enlarge

images

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Step 4: To order this garment select the colour (if available) size and quantity from the drop

down list, then click the “Add to Cart” button. When you have ordered all the garments needed

in a category the yellow tick will appear.

If you wish to remove an item click on the “Remove Item” button next to that garment.

The $ value and total units ordered will update as you add to the shopping cart.

Step 4.1: If you order above your entitlement, this warning flag will appear and the additional items will not be added to your cart.

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Step 5: When you have finished ordering click on the shopping cart at the top of the screen or

scroll to the bottom of the page and click the “Proceed to Checkout” button or

Step 7: This pop up will appear. As you have other packs you can order from you can click the

“Continue Shopping” button. Place the order for the other packs.

If not, click the “Continue to Checkout” button.

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Step 6: Check the order within the Shopping Cart.

If you need to remove an item tick the box next to the garment and click on the “Amend Cart”

button. Go back and choose the correct garments.

You can enter a Purchase Order Number or the system will add one for you. This can be used

for tracking information on your order later.

Note any “Warning” flags.

If you wish to order items in the Additional Items pack, go to page 14.

If you have finished ordering, click on the “Place Order” button.

Your order will be sent for approval.

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Step 9: You will be asked to complete a short survey.

You will receive this message online when you have successfully placed your order.

Ensure you log out when you have finished. Click on the “Home” link and Sign Out.

You will receive a confirmation email. The purchase order number provided in your confirmation

email can be used as your reference if you need to contact Customer Service.

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Additional Items pack

Step 1: Before ordering from the “Additional Items” pack, you will need to order your allocation

packs first. All garments within the Additional Items pack will be at your own expense and paid

by payroll deduction.

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Step 2: In the Shopping Cart you can see the additional items pack and the amount that will be

paid by payroll deduction.

Check the order within the Shopping Cart.

If you need to remove or change a garment, click on the “Amend” button. Go back and delete

the item and choose the correct garments.

You can enter a Purchase Order Number or the system will add one for you. This can be used

for tracking information on your order later.

Note any “Warning” flags.

To pay by payroll deduction open the “Payment Details” section and follow step 3.

When you have finished ordering, click on the “Place Order” button.

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Step 3: Fill in your employee number.

Step 4: You will be asked to complete a short survey.

You will receive this message online when you have successfully placed your order.

Ensure log out when you have finished. Click on the “Home” link and Sign Out.

You will receive a confirmation email. The purchase order number provided in your confirmation

email can be used as your reference if you need to contact Customer Service.

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Order status

The “Orders” facility holds all your historical order data, allowing you to search, review and track

orders placed with The Workwear Group.

Step 1: Click on the “Orders” button in the Navigation bar

Step 2: In the Orders page choose to do a search by Orders (enter order number) or Date

Range (click on “date from” and “date to” in the calendar).

Step 3: Select “Order” or “PO” to view order detail

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Step 4: Order detail available to view or print. Click back to go back to order search screen.