The What’s and Why’s of IT Asset Management

First in a Series of ITAM Webinars

Roger MallettCSAM; CHAMP; CITAM; SIIPF; IAITAM Fellow

Senior Architect & Chief Technologist EMEAHP Enterprise

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Agenda

• Welcome & introduction– Ronn Faigen, General Manager – US, APMG International

• IT Asset Management Training for ITIL ATOs– Lynne Weiss, Vice President – IAITAM

• Guest Speaker – Roger MallettSenior Architect & Chief TechnologistHewlett Packard Enterprise Software

• Q&A

• Further information

• Close

Ask Your Questions

• The Old World of IT Assets

• The New World of IT Assets

Why Are We Doing This?

ITAM is far more than True Up

• When people think of ITAM, they often think of software audits and “true up” penalties.

ITAM Affects More Than SW Budgets

• Cybersecurity• IoT• BYOD• Data Privacy• Where tools fit

Our Focus• Expand the perception of IT Asset Management by covering a

variety of current topics:– February 15 - The Why's and What's of IT Asset Management– March 15 - ITAM and Cyber Security– April 19 - ITAM and the Internet of Things– May 17 - BYOD: D for Device or D for Disaster?– June 14 - Tools Are Not Enough– July 11 - ITAM and Data Privacy– August 16 - The business value of ITAM / Aligning IT with the business

objectives through ITAM– September 20 - ITAM and the benefits to executive management

• Make the case that a default IT Asset Management program is no longer sufficient

• Point you towards resources that can help you build an effective ITAM program

Mr. Roger MallettSenior Architect & Chief Technologist Hewlett Packard Enterprise Software

• Roger provides expert advice and guidance on software architecture and solutions to companies across EMEA. Roger delivers thought-leadership and strategic direction for enterprise customers often operating in complex environments and generating positive outcomes.

• Roger is a global expert in asset management, he was one of the first to be honored as an IAITAM Fellow.

What is Asset Management?

• Assets may well have a financial or strategic value and in either case the owner is likely to want to know the value.

• Legal Requirement to be able prove where the asset is and that the information held complies with the legal requirements

• Associated assets – business relationship• This webinar is focused on IT asset management – hardware,

software, infrastructure / datacentre & services – Data management? Data Privacy?

Let’s Discuss

Why is IT Asset Management Important?• Governance and Compliance

Financially• SAM – protection against

piracy, pay for what you own or use

• Protect the reputation of the company

• Assets = Value to the company

• Protect the organisationPiracy?

What Information do we Need?Key Asset Management Questions:

ASSETS• What are they?• Where are they?• Who owns them?• What is the value?• How is the information managed?• Is the information providing value?

Governance and Integration

• Governance & asset management• Standardization of processes• Converged infrastructure• Application standardization• Understand costs (measurement and reporting)• Automate systems – global integration• Support services including service management (ITIL V3)• Operational management

Why? • Threat of Fines• Reputational Risk• Imprisonment

Drive Innovation and Growth, Reduce Risk

Innovation

70%

30%

Operations

Average Best Option

50%

50%

Best Option offers Better use of budget and more money for innovation

The Market is ShiftingMobile Device Adoption

Usage Model Evolving

The World is Changing

• Multi-device households driving industry growth

• Customers now have several device choices for mobile productivity

• Smartphones are a key mobile category and growing

• Everybody On usually connected to always connected

• Social Networking anonymous & private to intensely public

• Digital Content doubles every 12 – 18 months

Speed of Transaction

• Increase in volume of IT Equipment, software and data

• Mobility

• Data storage

• Governance – new requirements under GDPR

Source: HP Analysis

IT Asset Management

Retire/ReuseGetting readyOperational

Request

Procure

Receive

Stock

DeployMonitor

Support

IMAC

Dispose

ITAM

SACM

IT ASSET LIFECYCLE

ITSM

CMS focus is only on the live environment and not the full asset management lifecycle

CI’s

HPE IT Asset Management Solution

Service Portal

Configuration Management System (CMS)

Discovery (UD)

Asset and ContractTracking• Hardware• Software• Purchase, Lease and

Maintenance contract

Software AssetManagement

• Compliance• Entitlement

Cloud Billing• Self service• Goods and Services• Approvals• Provisioning

Procurement andFinancial Mgmt.• Hardware• Software• Contracts• Entitlements Chargeback

Universal CMDB Service Management

Shift to Service-based Model: Cloud• Public and private clouds will drive

15% of the IT spending, growing at 4x to 5x the rate of the overall IT market

• 80% of new software offerings will be available as cloud services

• 1/3 of software purchases will be via the cloud

• Cloud and traditional service providers will account for 12% of IT infrastructure spending, growing to 20% by 2014

SOURCE: IDC: Predictions 2011 – Welcome to the New Mainstream (Dec 2010)

“How much risk is your business willing to take?”

Risk is not real until it happens to you.

Are you ready?

• Trend for centralisation of key functions:• Hardware asset management • Software asset management • Help desk • Software licensing • Budgeting / charge backs • Governance models

Governance Demands Outpace IT

Demands

on ITIT Gap

IT Control / Service Quality /Agility

• Attention on Corporate Governance• Non-compliance consequences• Management accountability for internal controls• Internal controls, audit trail• Outside auditors’ internal control assessment• IT support of business ops & financial reports• Alignment of IT Services to business needs• Efficiency and effectiveness• Cost reduction

Software Rationalisation SAM Discovery – Software Title Recognition

Produce a Report:- Software manufacturer- Software title - Software version - Run report in descending order - Cost

Utilise ISO Standards 19770

Let’s Look at a Few Social Media Facts • There are over 900 million Facebook accounts worldwide ,

with 162 million visits in July 2011• There are over 175 million Twitter users worldwide with 33

million visits in July 2011• There are 66 million accounts for LinkedIn and Myspace

worldwide • E-book growth exceeded 200% in 2009 to 2010• With 87% accuracy happy Twitter users reflect stock markets• Context: 46 million subscribe to daily newspapers• Further Context: There are 7.6 million to 12 million viewers of

top 4 TV networks

The Gap between Process and Reality

IoT(Internet of Things)

IoT – changes now taking place• In the home• Cars• Other Transport• Infrastructure• Utility companies• Manufacturing• Behaviour &

Health

Big Data

Is this a new responsibility for the Asset Manager?

Data is an organisation’s most strategic asset

MonetizeDifferentiatePersonalizeMonitorMeterOptimizePredict

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

MonetizeDifferentiatePersonalizeMonitorMeterOptimizePredict

….But also the Area of Greatest Risk

RegulateComplyControlSecure

AddressEnsure

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Explosion of data

Data everywhere

Real-time access

Increased requirements

Can lead to sub-optimal business outcomes

The Big Data Challenge

Data everywhere

Explosion of data

Real-time access

Increased requirements

Can lead to sub-optimal business outcomes

The Big Data Challenge

• Mobile, virtual, cloud joins physical

• Mobile endpoints are unprotected

• 67% of users have three or more computing platforms

• Data doubling every 12-18 months

• New, unstructured data types to manage

• Storage growth is outpacing IT budget

• Always-on applications and users

• Users have highup-time expectations

• Business continuity moves to forefront

• Escalating regulations

• Litigation increasingly involving ESI

• Internal information needs

• Mine for value

GDPR(General Data Privacy Regulations)

What is GDPR?“General Data Protection Regulation”

• GDPR replaces previous Data Protection Directive

• Data Protection Directive created to regulate control of Personally Identifiable Information (PII)

• GDPR will harmonize data protection laws across 27 EU member states

• Clearer rules for data transfer across borders

• Better control over individual’s data

What will change under GDPR?Key changes will include:• A single set of rules and a single data protection

authority• EU Regulation will apply across borders• Greater compliance requirements• Data protection officer (may be made compulsory)• Increased responsibility around security breach

notification• Heavy non-compliance sanctions• Privacy by design and privacy by default• Right to be forgotten and data portability• Regulations in place now – full start will be 1st May 2018

Guidance on steps to be taken • Brief the board so they are aware of the risks to the business

and what needs to happen over the next two years to get GDPR compliant.

• Appoint/train a Data Protection officer – 28,000 still to be appointed in EU. Maybe this could be the Asset Manager?

• Conduct a data protection / assessment • Review and update existing data protection policies, training,

privacy notices etc• Assess what processing of personal data will need to be

consent based in the future • Implement new compliance tools the business might not have

had previously such as Data Protection Impact Assessments, Security Breach Handling Policy, Data Retention and Destruction Policy, Data Subject Access Request Handling Policy.

• Map personal data sharing around the group and to and from third parties and put in place mechanisms for compliant international personal data transfers.

• Update data processor and security provisions in contracts

Relevance to Asset Management?

• There are close links between asset management, governance and data privacy.

• Companies are taking GDPR very seriously

• Asset Managers could take responsibility for compliance

AssetManagement

Governance

FinancialManagement

SAM

Security

ITIL

Compliance

Discovery

RISKData Privacy

Data Management

Storage

CyberSecurity

ITAM Evolution Model

Value path services and Analytics

Asset Management Maturity Model

• Reactive to business needs

• Asset Management is not centrally coordinated.

• Various Asset Management tools in place.

Stage 1Reactive • Central AM

platform• Knowledge • Best Practice

processes in place• Discovery tool or

tools• SAM

Stage 2Applied • Asset Management

is monitored and managed.

• IT Governance for AM

• Standardized tooling for AM

• Infrastructure is being managed.

Stage 3Managed • Dynamic AM

delivers faster new information as business changes.

• Mobility

Stage 4Dynamic • Predictive Asset

Management• Continuous Service

improvement• Analytics• SAM Compliance• Integrated Financial

Information• Cloud Billing• Data management?• Assist GDPR

compliance

Stage 5Predictive

Integration & AutomationBasic Understanding

Journey to Continuous Asset Management Delivery

What is coming?

How will this affect Asset Management?

Mobility

Big Data &Cloud options

Software Asset

ManagementImproved ability to reconcile software

Self Service Reporting

Social media style of working

UserExperience

ReduceRisk

Improve ROI

Improve Efficiency

Reduce IT Costs

Improve Customer

Satisfaction

DiscoveryPeople Process &

Tools Smart use of data Faster interaction

Movement towards mobility / mobile working

GDPRAnalyticsGovernance

Electronic processes

Asset Management Best Practices: Summary1. Ensure there is Executive support for the AM Programme2. Establish an end to end plan with adequate budget3. Reduce the size of the Asset and data lake Destroy, clear or sanitize

data prior to asset decommissioning and/or prior to asset leaving your control. Use your outsource partner as the final validation point for data security

4. Develop a strong vendor audit qualification process. Visit the vendor prior to selection and know where your waste stream is going to end up

5. Create rigorous, documented, end-to-end control points and reporting to provide audit trails for any future legal issues

6. Select a partner with a brand name and reputation for trust & integrity – share the risk

7. Remember: Success = People, Processes and Technology8. Define where data management sits and ensure GDPR is

managed

Thank you

Roger Mallett+44 7796 938 388

ResourcesThe International Association of IT Asset Managers (IAITAM)The professional association for individualsand organizations involved in any aspect of IT Asset Management (“ITAM”) IAITAM.org

IT Asset Management Certification Training

• ITAM Foundations• Hardware Asset Management• Software Asset Management• IT Asset Management

• IT Asset Disposition• Mobile Asset Management• Asset Management Liaison to

Security

Enhance Your ITAM Knowledge & NetworkWhy IAITAM Events?• Dynamic keynotes• Focused education• Interactive workshops• Targeted networking• Access to industry providers

What, Where and When?• ACE - Annual Conference & Exhibition

- Henderson, NV USA | May 2-4- Rome Italy | September 13-14 - Tokyo Japan | October 4

• Road Show Series- Brussels May 16 - London May 18 - Paris May 23 - Rome May 25

ITAM Accredited Training Organizations