By Josie Moyer

The grand opening of The Westin Resort Guam on February 20, 1997 ush-

ered in 432 modern guest rooms and luxurious suites outfitted with smart interiors and executive fur-nishings, along with a host of fresh banquet and dining options for the island.

Since its grand opening, The Westin Resort Guam has merited a reputation for providing award-winning service and experience, raking acknowledgements for “Best Hotel on Guam” (Pika’s Best of Guam 2016), “Guam’s Best Ho-tel” (Stars & Stripes Best of Pacific 2016), “Guam’s Leading Resort” and “Guam’s Leading Spa Resort” (Annual World Travel Awards 2014 & 2015) and many others over the years.

A New Journey

When the opportunity to purchase The Westin Resort Guam from Leo Palace became a possibil-ity, South Korean com-pany Haevichi Hotels and Resorts Co., Ltd. took strides to quickly secure a deal. The company, a subsidiary of Hyundai Motor Group, had been eyeing Guam as a potential location for its first overseas investment, deeming the island a good invest-ment opportunity owing to the re-cord-breaking tourism arrivals and steady growth of the Korean market

Guam has recorded in recent years. In May 2016, an official announce-ment was made that Haevichi Ho-tels and Resorts had purchased The Westin Resort Guam from Leo Pal-ace Guam Corporation on April 22, 2016.

While there are no overt signs that ownership of The Westin Re-sort Guam has changed, major plans for improving the resort hotel are being developed to stay com-petitive.

“The hotel has a great policy, great brand, and great people. We were voted Best Hotel and we want to keep that title so we plan to invest money to improve the physical con-dition of the hotel,” said Beom-Seok Oh, President of Haevichi Hospital-ity Guam, Inc.

Haevichi Hospitality Guam, Inc. also plans to improve em-

ployee benefits and ini-tiate enrichment activi-ties such as an employee exchange program between The Westin Resort Guam and Hae-vichi’s luxury hotels in Seoul and Jeju Island.

“We have good peo-ple working here and we want to keep them. An

employee exchange pro-gram between Guam and our hotels in Korea would be a good opportu-nity for employees to understand each other and work in different sit-uations and circumstances, which will enhance their working skills,” said Oh.

The Path Forward

Investing in employee train-ing and well-being is also top priority for The Westin Re-

sort Guam General Manager Harri-son Cho, who has been the resort’s team leader since July 2015.

“How to maintain consistency and minimize deviations – these have always been the biggest challenges in the industry. Even the best employees make mis-takes,” said Cho. “We are focusing on all of the dif-ferent trainings, repeating them so that they become understood and second nature.”

Cho sees his role as general manager as being similar to an orchestra conductor who must maintain the balance of keeping others inspired to play their individual roles. Cho strives to be a leader who inspires and devel-ops all 440+ associates on his team, whether it’s by driving them or col-laborating with them, or a combi-

nation of both. As general manager, Cho stays abreast of the day-to-day details through MBWA – Manage-ment By Walking Around – and takes time to personally respond to online guest reviews.

As The Westin Resort Guam looks back on 20 years of success, Cho is looking ahead and paving a

path forward.“This year, what I

would like to do is in-crease the Korean mar-ket by improving and strengthening our on-line marketing efforts. We will also collabo-rate closely with Hae-vichi Hotels in Korea and tap into their large

network,” said Cho. “We are also developing pro-

grams and activities that cater to the family market, which represents a large percentage of our visitors.”

“And of course, I would like to keep up with guest satisfaction, and continue being the number one ho-tel in Guam,” said Cho.

The Westin Resort Guam A Vibrant Journey

Beom-Seok Oh

Hafa Adai!

This is truly a momen-tous occasion for The Westin Resort Guam and Haevichi as we

commemorate our 20th anni-versary. For two decades, the resort has been the showcase for the best of this tropical island, defined by its famous Tumon area with white sand beach and sparkling tur-

quoise waters, to travellers from all corners of the globe.

We have always been com-mitted to offering every guest a personal, com-fortable stay. Today, our focus also embrac-es health and wellbe-ing, ensuring that our modern, relaxed setting and innovative programming help our guests feel better than when they first arrived.

Thank you for celebrat-ing this milestone with us. We will continue to forge

ahead, with the aim of providing a truly re-juvenating experience for our guests, nur-turing our talented associates, and raising

the bar in Guam’s luxury hospitality landscape.

Sincerely,Lothar R. PehlArea Vice President Japan, South Korea and GuamMarriott International Asia Pacific

Greetings from

Lothar R. Pehl

Photo by Ken Stewar t

Harrison Cho

Star Privilege Guam is an annual dining and lifestyle membership program that was in-troduced locally by The Westin Resort

Guam in 2007. Under the pro-gram, members receive exclusive hotel benefits including dis-counts of up to 50% on dining, a free hotel night’s stay, group-din-ing certificates, complimentary cake and bottles of wine, access to the hotel’s pool and facilities, and more.

Star Privilege Guam members also receive discounts on shopping

and services provided by busi-nesses located within The Westin Resort Guam including Mandara Spa, Bon Voyage Duty Free, Issin Japanese Restaurant and others. And because it is a regional pro-gram, Star Privilege Guam mem-

bers can enjoy similar mem-bership benefits offered by Star Privilege Japan and Star Privilege Korea.

For additional information and to enroll in Star Privilege Guam, contact Audrey Camacho at 647-0995 or email: audrey.camacho@westinguam.com. Information is also online at www.sprivilege.com/guam.

Membership and Perks

By Josie Moyer

For 20 years, The Westin Resort Guam has strived to provide guests with a personal, instinctive and

renewing stay with its executive design and modern island flair. The resort hotel boasts 432 guest rooms (20 suites), seven on-site dining options, two outdoor swim-ming pools, a state of the art, 24-hour WestinWORKOUT® Fitness Studio, a day spa, day care, beach activities, duty free shopping and wedding service.

Over the years, The Westin Resort Guam’s elegant ac-commodations and world-class service have won numer-ous local and inter-national awards in-cluding Pika’s Best of Guam 2016 – Best Hotel on Guam, Stars and Stripes Best of Pacific 2016 – Guam’s Best Hotel, and the Annual World Travel Awards 2015 for Guam’s Leading Resort.

Heavenly by Westin

I n t r o d u c e d in 1999, the re-nowned Heavenly Bed® was designed by Wes-tin with each guest’s wellness in mind and to evoke superior slumber – from the crisp, white 250–thread count sheets to custom pillow-top mattresses. The Heavenly Bed be-came a signature item for Westin hotels, and is now sold in the Westin online store.

The Heavenly Bed’s success prompted The Westin to expand its wellness phi-losophy to include Heavenly Spa scented bath and body products; Heavenly Bath dual showerhead, Heavenly Robes, Heavenly Cribs and even Heavenly Dog Beds.

Deluxe and Ocean Front Rooms

The Westin Resort Guam’s room inventory includes 308 Deluxe Rooms, which feature par-

tial or full ocean views, and 24 Ocean Front Rooms with complete ocean views from the corner of the hotel. These rooms feature a work table, work chair and lounge chair, and ei-ther a king or two double Heavenly Beds, with signature pillow-top mat-tress and crisp white linens.

Royal Beach Club Rooms

In addition to Deluxe and Ocean Front rooms, The Westin Resort Guam has 80 Royal Beach Club

Rooms, all of which are located on floors 18 to 21. RBC rooms feature partial or full ocean views, 42” plasma TVs, and either a king or two double Heavenly Beds.

There are 14 Royal Beach Club Suites, each designed for both op-timal productivity and supreme re-laxation. Suites feature a separate living room with sizeable work-space, a dining table with seating, and a guest bathroom. The suites also feature televisions in both liv-ingroom and bedroom, plus an en-suite bathroom with a jetted bath-tub in select suites, and Heavenly Spa by Westin Bath Amenities. The Westin also boasts six villas with two bedrooms and separate living room.

Royal Beach Club guests receive exclusive Royal Beach Club privileg-es including continental breakfast

and sunset cocktails, as well as all-day beverages and light snacks. Other exclu-sive RBC privileges include use of private beach cabanas and Shopping Express transportation ser-vice.

Presidential Suite

The Presiden-tial Suite offers all the added amenities and services of the ultimate in luxuri-ous beachside liv-ing. The Presidential Suite’s expansive layout includes a living and separate dining room, guest bedroom with two queen Heavenly beds and bathroom with

a double vanity and separate Jacuzzi bath. The master bathroom—a large room of its own—in-cludes a double vanity, a separate Jacuzzi, a shower stall and personal toilet, and a private sauna.

The Presidential Suite’s generous layout also features an extra guest bathroom, as well as a kitchenette with microwave, mini fridge, wine cooler, china and glassware plus utensils. The Suite features 42-inch plasma TVs in each bed-room and living room, plus an optional connect-ing door to the Governor’s Suite.

The Westin Pillars of Well-Being

In 2014, Westin launched a new well-being initiative to urge guests and employees to live a healthier lifestyle. The program promoted the Westin’s Six Pillars of Well-Being: Eat Well, Move Well, Sleep Well, Feel Well, Work Well, and Play Well which guests can experience throughout their visit.

Find Your Balance in Comfort and Wellness

WestinWORKOUT® Fitness Studio Royal Beach Club Lounge

Ocean View room Royal Suite

Pool open late, 7AM to 10PM

Presidential Suite

By Josie Moyer

With numerous, repeated accolades drawn over the years – Best Buf-fet, Best Sunday Brunch, Best Family Restaurant, to name a few

– there’s little room for doubt that The Westin Resort Guam’s food and beverage division is one of the anchors of the hotel’s popularity and success.

Holding down that anchor is Executive Chef Daniel Lenherr, whose love for travel and affin-ity for introducing fresh international flavors comes through on the menus and in the dishes he creates to appeal to a clientele he has come to know well in the nine years he’s been with The Westin Resort Guam.

“I enjoy taking the best from everywhere in the world and incorporating that into our menus here with fresh, local ingre-dients,” said Chef Len-herr, who joined the resort in 2008. “Whenever we make changes to our menu and do new things, we definitely think about what our clientele likes and we try to in-corporate the local flavors people enjoy.”

Guam’s Best Buffet

Chef Lenherr’s local-infused international cuisine can be seen and sampled seven days a week at Taste – The Westin’s award-winning,

interactive restaurant lauded for its expansive international buffet, Sunday brunch, and Satur-day night Seafood Extravaganza.

“Taste is more open and modern with a little more access to the customers. The chefs have direct contact with the customer since they cook in front of them,” said Chef Lenherr. The restaurant’s open kitchen concept is designed to deliver a personalized dining experience as the chef prepares a meal before a guest.

For the past three consecutive years, Taste was voted Best Buffet and Best Sunday Brunch for Pika’s Best of Guam. Taste also received recognition for Best Sunday Brunch and Best Family Restaurant from Stars and Stripes Best of the Pacific 2016.

Taste offers exciting daily themes, visit them at westinguam.com for more infor-mation.

Mon.-Sat. 6:30-10:30AM, 11:30AM-2:30PM, 6-9PMSun. 6:30AM-10AM, 11AM-2:30PM, 6PM-9PM647-0991

Serving Guam for 20 Years At Prego, The Westin’s other award-winning

restaurant, guests can dine on a daily lunch buf-fet that features Italian cuisine with a Mediter-ranean twist, including homemade pasta and freshly baked pizza. Afternoon Tea offering sandwiches and desserts from 2PM to 5PM daily.

“We have mainly Italian food at our Italian restaurant but even there we try to incorporate

Taste Buffet

Misty’s Beach Bar

Awaken Your Senses With Westin’s

Chef Daniel Lenherr

Taste’s Louisiana Seafood Boil

Prego

a little bit of Pacific flavors to make it a little more exciting,” said Chef Lenherr. “We try to bring different cultures together and different flavors together as well.”

Prego’s Bubblicious Sunday Brunch includes seafood on ice, antipasti and salads, breakfast and Italian lunch favorites, soup, hot entrees, and a dessert bar that features Prego’s signature red velvet cream cheese waffles.

In 2015, Prego’s Bubblicious Sunday Brunch received the award for Best Sunday Brunch on Guam from Stars & Stripes Best of Pacific. Of the seven restaurants located at The Westin Re-sort Guam, Prego is the only one that shares the same grand opening date as the hotel.

Mon.–Sat.11:30AM–5PM, 6PM-10PMSun. 11AM–5PM, 6PM-10PM647-0992

The Key to Success

Taste and Prego have remained top choices over the years for island residents because he and his team strive daily to provide consistent, high-quality food and service.

“You have to have a good product all of the time,” said Chef Lenherr. “People will not come back if you have a good product one week and then a bad product another time. It’s always gratifying when someone likes the food and it’s always great when people come back. They come back for the food or because of the good service.”

“I’m at the forefront, so people know my face and recognize me but it’s important they also know that there’s a team behind me of 50 chefs, 20 stewards, and 50 associates. I could never do it by myself,” said Chef Lenherr.

“We have a lot of passion for food, and every day we do the best that we can.”

Proudly Serving Starbucks

Westin’s lobby floor cafe serves deli cuisine, freshly baked breads, pastries, and the only Starbucks coffee in Tumon. The café is spacious and modern, with large windows overlooking Tumon Bay. In the evening, guests can unwind with signature cocktails, happy hour specials, snacks and hot pizza delivered straight from Prego.

Daily 6AM-11PMHappy Hour 5PM-11PM647-0915

With easy access to the beach, Westin’s poolside bar serves light food, tropical cocktails and other beverages throughout the day. Enjoy the Pacific’s breezes while sipping on ice cold beverages Crafted at the

Westin.

Daily 10AM-10PMHappy Hour 5PM-7PM647-1020

Experience a unique “cook your own” barbe-cue concept at Starlight Barbecue while catch-ing the evening sunset by the poolside. Includes a flavorful dinner set menu featuring certified angus beef and succulent seafood, all-you-can-eat salad bar and free flowing beverages.

Nightly 6PM - 9PM647-1020

Issin offers Japanese home-style dishes as well as sushi and teppanyaki set menus and a la carte dishes. Tatami and VIP rooms are avail-able for private parties. Located on the resort’s fourth floor. Issin, owned and operated by Mr. Iizuka, has been serving Guam residents and tourists for 30 years.

Mon.-Sat. 11:30AM-2PM, 6PM-10PMSun. 6PM-10PM647-0945

Also located on the fourth floor, On the Rocks (owned and operated by Mr. Iizuka) of-fers daily happy hour specials, bar snacks, clas-sic tunes and a spectacular ocean view.

Nightly 6PM-12AMHappy Hour 6PM-7:30PM (specials vary)647-1020 ext. 6401

Award-Winning Restaurants

Issin

Starlight Barbecue

Prego’s Afternoon

Tea

Mix@Cha Cha Cha

Follow The Westin Resort Guamon Facebook @westinresortguam

instagram #thewestinresortguam

or visit us at westinguam.com

The Westin Resort Guam caters to all sizes of functions from smaller groups of 10-30 people to events of 275 or more. Westin’s banquet rooms are located on the 3rd floor

of the resort with capabilities to combine some rooms to host larger functions. The function rooms boast of spectacular ocean views which make them perfectly romantic for weddings and other special events.

The meeting facilities have beautiful views of Tumon Bay like the banquet rooms, but include 5 breakout rooms for use with smaller groups during larger meetings or conferences. All rooms come fully furnished with audiovisual equipment and technicians, access to the internet, public ad-dress system, and teleconferencing system. Meet-ing and event staff and convention services staff are also available.

The Westin’s chefs and catering staff will de-sign a menu just right for your event whether a lunch, merienda, cocktail hour or a full dinner. They will also accommodate special requests and any special dietary restrictions.

Aside from the banquet and meeting rooms, events may also be held in Westin’s restaurants - Taste, Prego Italian restaurant, and Misty’s Pool Bar.

Wedding Venues

The Westin Resort Guam is a popular spot for one-of-a-kind weddings. With beautiful pan-oramic views of Tumon Bay and elegant sur-roundings, how could you go wrong.

There are many wedding packages to choose from to include exquisitely designed wedding cakes and luxuriously-appointed oceanview suites to wedding ceremonies on the beach with pool-side receptions or formal dinner receptions in the oceanview function rooms. Whatever you desire, The Westin Resort Guam will meet the needs of your wedding down to the last detail.

For more information on Westin’s banquet/meeting rooms and wedding venues, visit their website at westinguam.com, westin.com/guam, email westin@westinguam.com or call 647-1020.

Meetings, Banquets, Weddings, and More

Suite 101-102 Concorde Center 518 Pale San Vitores Road, Tumon, Guam 96913 Tel: (671) 648-7632 • Cell: (671) 483-7632

BonVoyage Duty Free

Guests needing to do a bit of shop-ping don’t have to go far: BonVoyage Duty Free, located in the lobby of The Westin Re-sort Guam, carries dozens of exclu-sive and renowned luxury brands such as Hydrogen, Globe-Trotter, Marimekko. BonVoyage is also The Westin’s one-stop shop for beach and golf items, snacks, Guam souvenirs, fine chocolates and other duty-free goods.

646-5066bonvoyage-guam.com

Ginza Couture Naoco

Every year, Ginza Couture Naoco helps hundreds of couples ex-change vows in the Ocean Palace Chapel, a lofty, s t a i n - g l a s s e d chapel that over-looks Tumon

Bay from The Westin property. Ginza Couture Naoco specializes in island destination weddings and has helped thousands of couples fulfill their dream of getting married in paradise. The com-pany’s team of professionals is skilled in coordi-nating wedding ceremonies and receptions of all sizes, styles and budgets.

646-1242couture-naoco.com

Harmony Kids

Since 2000, Harmony Kids Child Care Center has provided high quality childcare and early edu-cation at The Westin Resort Guam for both tourists and the local c o m m u n i t y . To help chil-dren develop global com-m u n i c a t i o n skills and an international mindset, local and tourist kids are taught to communicate and share their cultures with a unique curriculum that features both Eng-lish and Japanese language lessons, cultural events and celebrations, and monthly lesson themes such as “Kindness” and “Appreciating Nature.”

649-4467harmonykidsgu.com

Magic Rocks

Magic Rocks is a comedy magic show that takes place in a theater designed to deliver an up-close, interactive experience that is usually reserved for VIPs. Since the show’s debut in April 2011, magi-cian Nabil Murday and his team have per-f o r m e d mystifying sleight-of-hand and larger il-lusions for over 27,000 guests at The Wes-tin Resort G u a m , r a n k i n g an average 5-star rating on TripAdvisor from inspired guests. Magic Rocks guests can expect a fun, communal magic experi-ence with a high level of audience participation in the spirit of fun. The show offers several ticket op-tions, including dinner packages with the Westin’s Taste and Prego restaurants.

647-0915Facebook.com/magicrocks

Mandara Spa

The only Mandara Spa on Guam can be found at The Westin Resort Guam with a 5,000 square foot spa facility that boasts 10 luxurious treatment

suites, including two deluxe vil-las. Voted “Best Spa” for Pika Best of Guam 2014, 2015 and 2016, Man-dara Spa of-fers therapy services to soothe and r e j u v e n a t e the mind and body such

as facial, body polish, body wrap, massage, manicure, and pedicure. Each deluxe villa fea-tures an outdoor private Jacuzzi, garden shower, relaxation area, and private entrance to the hotel’s guest pool and beach side.

648-0026mandaraspa.com

Thrifty Car Rental

In 2017, Thrifty Car Rental became the newest tenant to open doors at The Westin Resort Guam. Serving Guam and Saipan, Thrifty Car Rental of Micronesia’s fleet of rentals includes minivans, SUVs, ragtop convertibles and economy cars. In 2014, the com-pany was pre-sented with the Guam Chamber of C o m m e r c e Small Busi-ness Excel-lence Award in recogni-tion of Thrifty Car Rental’s commitment to good and ethical business practices, support to various or-ganizations, and consistent excellence in products and services.

989-6555thriftyguam.com

Tropical Beach House Guam

In July 2005, Satoru Wada, president and owner of Tropical Beach House Guam, opened his beach-side tour compa-ny at The Westin Resort Guam. He chose The Westin location because it had “the best beach and coral reef in Tumon Bay.” For over 11 years, Tropi-cal Beach H o u s e Guam has p r o v i d e d tourists and r e s i d e n t s the oppor-tunity to experience unique ma-rine adven-tures within Tumon Bay, including green sea turtle watching, kayaking and snorkeling beyond the reef, and catamaran sailboat rides from Two Lovers Point to Oka Point. The company also offers beach equip-ment rental, scuba diving classes, and dive options for all levels of diver – from novice to certified ad-vanced.

647-0954tbhguam.net

Elevate Your Stay at The Westin Resort Guam

Now featuring Hank Rice