CO-HOSTED BY RSL & SERVICES CLUBS ASSOCIATION QLD, RSL & SERVICES CLUBS ASSOCIATION & RSL VICTORIA

THE VILLE RESORT – CASINO TOWNSVILLE

20th-23rd MAY 2018

NATIONAL RSL & SERVICES CLUBS CONFERENCE

FEATURING

MICHAEL MCQUEEN PAUL GREENHON. BOB KATTER MP

Basking in more than 300 days of sunshine each year and surrounded by a myriad of natural wonders, Townsville is the perfect place to be this winter. Come a few days early and explore some of the many highlights that Townsville has on offer! Townsville has a diverse range of historical, military, outback, island, active and tranquil experiences with a glorious beachfront in warm tropical weather.

Change is a constant in all businesses and has been accelerating in recent years. Maintain control over your destiny through dynamic and flexible strategies that strengthen future sustainability. Over two fascinating days in Queensland’s tropical North, Clubs from across the eastern seaboard will come together to hear great speakers and presentations that will not only inform what the future holds, but also inspire clubs to embrace change.

An exciting Conference, in a beautiful new venue, with fantastic social events and networking, as well as strong educational content.

Conference Coordinators - Jodie Tipping & Katrina HammondP 02 9341 8011 E katrina@toaltravelmanagement.com.au & jodie@totaltravelmanagement.com.au ABN 9460 1208 075

MAJOR CONFERENCE PARTNERS

Creating your Future!

MICHAEL MCQUEEN

HON. BOB KATTER MP

CATHERINE MYERS

MIKE SARQUIS

PAUL NEWSON

MICHAEL NELSON

TONY BEIER

NATIONAL RSL & SERVICES CLUBS CONFERENCE

THE VILLE RESORT – CASINO TOWNSVILLE

Creating Your Future!

SUNDAY 20th MAY12.00pm: CONFERENCE REGISTRATION OPENS – Main conference room

3:30pm: Lavarack Barracks Tour, followed by WELCOME COCKTAIL PARTY: Sponsored by DWS

MONDAY 21st MAY8.00am: Gather in Conference Foyer for Coffee - provided by Global Beverage Solutions

8.45am: THE ODE – Ron Harris, Chairman, RSL & Services Clubs Assn Queensland

8.50am: Conference Welcome – Penny Wilson CEO, RSL & Services Clubs Assn Queensland and introducing Conference MC - Michael (Mick) Nelson

8.55am: OPENING ADDRESS: HON. BOB KATTER MP

9.20am: KEYNOTE ADDRESS: Michael McQueen

PREPARING NOW FOR WHAT’S IN THE FUTURE - Disruption is the new buzz word – learn how your club can face the changes ahead. The future success and survival of your business will depend on the ability to anticipate, prepare & pre-empt Disruption. One of the best speakers you will ever hear on this subject!

10.20am: MORNING TEA – Sponsored by Future Food

10.40am: GLOBAL GAMING TRENDS and what that means for Australia?

Tony Beier, Director of Product & Marketing ANZ & APAC Aristocrat

Tony Beier will bring us up to date with the latest local and international gaming trends; and how consumer behaviour, new content segments and insights led product strategies are guiding the future gaming landscape.

11.20am: PANEL DISCUSSION: Gaming Regulators

Facilitator: Brian Cairns CCO, RSL Victoria. Panelists: Mike Sarquis (QLD), Paul Newson (NSW) & Catherine Myers (VIC).

What is the vision for gaming and liquor across the three States? Current status of uniform national standards that may eliminate cross border competition and consistency issues. What are the barriers to progress? Player protection is the ultimate agenda for any Government – how do we remain relevant to the millennials (our future club members) as an entertainment offering in the current regulatory environment? How will the States maintain control over the prevalence of online gaming and wagering?

12.15pm: PANEL DISCUSSION: GAMING MANUFACTURERS & LMOs

Facilitator: Danny Nixon-Smith. Panelists: Frank Makryllos – Tabcorp Gaming, Mark Anderson – Odyssey Gaming, Ian Thompson – Aristocrat Leisure Industries, Gary Freeman – Ainsworth Game Technology and Cameron Louis – Aruze Gaming.

With the looming deadline of QCOM 3 approaching, is the deadline achievable and will it lead to cost savings and efficiencies. What does this new technology allow in game design and product choice? How do they view bringing entertainment back to the gaming floor, given that all benefits currently seem to be direct from the machine to the individual player? What is the next big thing in gaming?

1.00pm: LUNCH – Sponsored by MAX

1.45pm: Food is the future: The rise and rise of food in Clubs

Francis Loughran, Future Food

The Business of Food needs to be strategically planned, executed and managed in clubs. Competition is fierce – What is your point of difference and what do you want your club’s food to be famous for?

THE VILLE RESORT – CASINO TOWNSVILLE

20th-23rd MAY 2018

NATIONAL RSL & SERVICES CLUBS CONFERENCE

LTGEN JOHN CALIGARI

PAUL GREEN

BILL OWENS

2.25pm: Customer Service: No – Stuff the customer!

John Dickson, DWS

Chairman of DWS Hospitality Specialists, a company he started 26 years ago. With 40 years’ experience in the hospitality industry, John is well qualified to give you plenty of pointers on what constitutes Excellence in Club Service (and what doesn’t!). A session not to be missed!

3.05pm: PANEL DISCUSSION: GAMING MANAGERS

Facilitator: Michael McCarthy. Panelists: Vjorn Bradow – Kedron Wavell Services Club, Tim Richardson – Twin Towns Services Club, Danny Nixon-Smith – Greenbank RSL and Damian Hughes - Canterbury-Hurlstone Park RSL.

From a gaming operator’s perspective, has technology taken the customer service aspect away from our gaming floors? What are the challenges for venues having a point of difference from their competitors? How do we compete on an uneven playing field? With the increase in RTP, how do venues maintain or improve their bottom line? E-sports and its place in licensed clubs? Views on tournament play and skill based games.

EVENING FREE

TUESDAY 22nd MAY8.15am: Gather in Conference Foyer for Coffee provided by Global Beverage Solutions

9.00am: Lieutenant General (R’td) John Caligari – The Ex-ADF Community Thriving in a Changing ESO Landscape

How do members of the ex-ADF community cope with having to find the right support, especially when their mental health is diminished, in an environment characterised by so many organisations claiming to have veterans as one of their beneficiaries.

9.45am: PANEL DISCUSSION: New Trends in Veterans Centres

Facilitator: Brian Cairns CCO, RSL Victoria. Panelists: Lieutenant General (R’td) John Caligali, Anne Pahl, Young Veterans Liaison Officer (Victoria) & Major Kelliegh Jackson, Senior Consultant Veterans Centres Network.

What role could Veterans’ Centres play in co-ordinating the efforts of the ESO Community? What does a Veteran Centre look like and aim to achieve for Veterans, their families, the ESO community and broader Australian Community.

10.30am: MORNING TEA – Sponsored by Odyssey Gaming

11.00am: Leading in the Digital World: Managing Digital Technology & Cyber Security in Clubs.

Bill Owens

Bill Owens from Veracity Technology will speak about emerging digital trends and how to spot and respond to them. He will also provide insights on cyber security and will provide some tips on how to lead in the digital world. Not to be missed!

11.30am: Future of Payment Technologies & Cash:

Tim Wildash, CEO Next Payments - Payments technology is now more topical than ever, how can you optimise your payments channels now and future proof them?

12.00pm: KEYNOTE ADDRESS: Paul Green, North Queensland Cowboys

Paul is a former Queensland State of Origin and Australian international representative halfback. He played for several clubs throughout his career and won the Rothmans Medal in 1995.

2018 is Green’s fifth year in charge of the North Queensland Toyota Cowboys, after signing on at the helm in late 2013. The Cowboys made the finals for the sixth straight year in 2016, advancing all the way to the preliminary final before being defeated by eventual premiers Cronulla. Season 2017 was a rollercoaster, with the team overcoming injury and adversity to make it all the way to their second NRL grand final in three years.

12.50pm: LUNCH - Sponsored by eBet & TGS

FREE TIME UNTIL 4.30pm

4.30pm: Commemorative Service at the ANZAC Memorial Park, The Strand:

Delegates to gather in Foyer, to walk or catch buses for the Commemorative Service from 4.30pm. After service has concluded, buses will take delegates to Townsville RSL.

6.00pm: PRE-DINNER DRINKS & CONFERENCE DINNER @ Townsville RSL – (Dress: Smart Casual)

JOHN DICKSON

Creating your Future!

FRANCIS LOUGHLAN

TIM WILDASH

SUPPORTING SPONSORS

COST PER DELEGATE $850 | REGISTER ONLINE AT WWW.RSLSCAQLD.ORG

ACCOMMODATION All Rates are per night

THE VILLE RESORT CASINO TOWNSVILLE

Deluxe Hotel Room Single occupancy inc breakfast $200

Deluxe Hotel Room Double/Twin occupancy inc breakfast for two $220

Resort Hotel Room Single occupancy inc breakfast $230

Resort Hotel Room Double/Twin occupancy inc breakfast for two $250

Executive Hotel Room Single occupancy inc breakfast $250

Executive Hotel Room Double/Twin occupancy inc breakfast for two $270

CANCELLATION POLICY FOR ALL ACCOMMODATIONBetween 30 days and 14 days prior to arrival date you be will be charged 1 night’s accommodation. From 14 days to arrival date all accommodation is non-refundable.

AIRFARE OPTIONSVirgin Australia economy class airfares

Sydney / Townsville / Sydney including luggage, tax and airport transfers - $418 per person

Flight options will be available though the online registration process.

Conditions of Group Flights

• If flights are cancelled 30 days prior to departure date a $110 fee will apply.

• If flights are cancelled within 30 days of departure date they are NON REFUNDABLE

PARTNER PACKAGE $390 PER PERSONWelcome Cocktail Party – Sunday 20th May

Townsville Highlight Tour – Monday 21st May

Explore one of Queensland’s most vibrant cities on this tour of Townsville, including. Lookout over Cleveland Bay from the Castle Hill viewpoint; walk the beachfront promenade of The Strand; and tour the Jezzine Barracks at Fort Kissing Point, then browse the shops and cafés along Flinders Street and finish off with an Afternoon High Tea.

Lunch - Tuesday 22nd May Conference Dinner – Tuesday 22nd May

OPTIONAL EXTRA ACTIVITIESCome early to Townsville to enjoy these optional activities

SATURDAY 19th MAY

MAGNETIC ISLAND TOUR - $150 PER PERSON

Morning start TBC (Please note you will need to arrive on Friday the 18th May for this tour).

Your friendly, local guide will be happy to impart his knowledge, gained from years of observing Island creatures and character. You’ll enjoy some great folklore, not found in books! Hear an evocative description of how life was up on The Forts and its recognition as an important site in our military history.

Includes: Coach transfers to and from the Ferry, Ferry transfers, 4 hour tour of the island and a la carte lunch with a beverage.

SATURDAY 19th MAY NRL ROUND 11 – COWBOYS VS RABBITOHS - $58 per person (Includes round trip transfers)

North Queensland Cowboys take on the South Sydney Rabbitohs in Round 11 of the NRL - Kickoff – 5:30pm, 1300SMILES Stadium

Cancellation fees apply with all tours.

Conference Registration fees are not refundable if cancelled within 14 days of the Conference. Registrations can be transferred to another person if required.

All bookings must be completed online through www.rslscaqld.org by Monday 14th May 2018

Conference Coordinators - Jodie Tipping & Katrina HammondP 02 9341 8011 E katrina@toaltravelmanagement.com.au & jodie@totaltravelmanagement.com.au ABN 9460 1208 075

MAJOR CONFERENCE PARTNERS