the village news - belmontvillage.com · 10:30 th glass art class w/kristin 12:30 outing to king...

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THE VILLAGE NEWS BELMONT VILLAGE OF HOLLYWOOD APRIL 2018 Hello everyone, Thank you to the residents who joined our Resident Council this month. It was a dynamic meeting and I very much appreciated the discussion that ensued after my presentation of our 2017 annual resident and family survey results. During the presentation I was able to share with residents (and a family member in attendance) that in general we received very positive feedback from the surveys. Residents and families indicated an average of 80% or above satisfaction with their experience of our community. We had a 53% response rate from residents, and a 40% response rate from families. Some key takeaways from the surveys that have helped inform the 2018 management planning process include: Improvements in satisfaction between 2016 and 2017, with three questions that both residents and families agreed we had significantly improved upon: the experience of security improved 9.4%; access to spiritual based events improved 11%; and perception of management communication with residents and families improved 10.6%. Residents and families also generally agreed on the key areas that require improvement. Examples included: the experience of our transportation services; the need to establish a comprehensive welcome and integration program for new residents; improved interactions with staff to ensure prompt responses to resident calls for support; improved resident privacy; improved experience of customer service; improving the experience of maintenance and cleanliness across community; and improving the experience of food and dining room service. The management team has been able to use the feedback provided through the satisfaction surveys to establish goals for improvement. Each department manager has established an action plan so that we can remain focused throughout 2018 on continuous improvement of our resident and family experience. Continued on page 3... STAFF DIRECTORY PATRICIA MURPHY Executive Director (323) 874-7711, Ext. 102 [email protected] ANASHEH SATOORIAN Director of Resident Care Services (323) 874-7711, Ext. 109 [email protected] DEBORAH KROEPLIN Building Engineer (323) 874-7711, Ext. 105 [email protected] GREG SCHWAB Chef Manager (323) 874-7711, Ext. 106 [email protected] JAZMINE SALDANA Memory Program Coordinator (323) 874-7711, Ext. 150 [email protected] JEREMY FAULKNER Activity Program Coordinator (323) 874-7711, Ext. 104 [email protected] ERIC THACKER Human Resources Generalist (323) 874-7711, Ext. 103 [email protected] NADIA CANTU Ñ A Community Relations (323) 874-7711, Ext. 110 [email protected] SANDRA BAKER Community Relations (323) 874-7711, Ext. 107 [email protected]

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Page 1: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

THE VILLAGE NEWS

BELMONT VILLAGE OF HOLLYWOOD

APRIL 2018

Hello everyone,Thank you to the residents

who joined our Resident Councilthis month. It was a dynamicmeeting and I very muchappreciated the discussion thatensued after my presentation ofour 2017 annual resident andfamily survey results. During thepresentation I was able to sharewith residents (and a familymember in attendance) that ingeneral we received verypositive feedback from thesurveys. Residents and familiesindicated an average of 80% orabove satisfaction with theirexperience of our community.We had a 53% response ratefrom residents, and a 40%response rate from families.Some key takeaways from thesurveys that have helped informthe 2018 management planningprocess include:

Improvements in satisfactionbetween 2016 and 2017, withthree questions that bothresidents and families agreed we

had significantly improved upon:the experience of securityimproved 9.4%; access tospiritual based events improved11%; and perception ofmanagement communicationwith residents and familiesimproved 10.6%.

Residents and families alsogenerally agreed on the keyareas that require improvement.Examples included: theexperience of our transportationservices; the need to establish acomprehensive welcome andintegration program for newresidents; improved interactionswith staff to ensure promptresponses to resident calls forsupport; improved residentprivacy; improved experience ofcustomer service; improving theexperience of maintenance andcleanliness across community;and improving the experience offood and dining room service.

The management team hasbeen able to use the feedbackprovided through thesatisfaction surveys to establishgoals for improvement. Eachdepartment manager hasestablished an action plan sothat we can remain focusedthroughout 2018 on continuousimprovement of our residentand family experience.

Continued on page 3...

STAFF DIRECTORY

PATRICIA MURPHYExecutive Director(323) 874-7711, Ext. [email protected]

ANASHEH SATOORIANDirector of Resident Care Services(323) 874-7711, Ext. [email protected]

DEBORAH KROEPLINBuilding Engineer(323) 874-7711, Ext. [email protected]

GREG SCHWABChef Manager(323) 874-7711, Ext. [email protected]

JAZMINE SALDANAMemory Program Coordinator(323) 874-7711, Ext. [email protected]

JEREMY FAULKNERActivity Program Coordinator(323) 874-7711, Ext. [email protected]

ERIC THACKERHuman Resources Generalist(323) 874-7711, Ext. [email protected]

NADIA CANTUÑACommunity Relations(323) 874-7711, Ext. [email protected] BAKERCommunity Relations(323) 874-7711, Ext. [email protected]

Page 2: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

HAPPY BIRTHDAYS

RESIDENTS4/2 MARGARET WATSON4/9 JOAN ADKINS4/9 EVA THOMAS4/10 JANE REMLAND4/11 JILL MOLINA4/15 SIDNEY LEVINE4/15 ARLOWYNE WILLIAMS4/18 CLARK CRITES4/18 RUTH SIMMONS4/21 JOYCE BRENNER4/26 ROBERT FORD

STAFF4/5 MARIA MONDRAGON4/5 CEREINA HAWKINS4/9 GRACE ORDONEZ4/14 SAMANTHA VALDES4/15 CRYSTAL SUENAGA4/16 LAMBERTO PAPAG4/20 EVELYN SILVA4/20 PHILLIP HAM4/24 PATRICIA MURPHY4/25 OSCAR GRUSSI4/26 DORA GARCIA

RESIDENT

PARTYAPRIL BIRTHDAY PARTY!FRIDAY, APRIL 27TH, 11-1IN JOSEPHINE’S KITCHEN

W/ALAN ASCHER

OUT AND

ABOUT

INDEPENDENTWEDNESDAYOUTINGS4/4 HAMBURGER MARY’S4/11 KING TUT EXHIBIT4/18 BUBBA GUMP

WEEKLYENTERTAINMENT

SUNDAYS @ 3:30 p.m.4/1 MAXIMO MARCUSO4/8 MARVIN ROBINSON4/15 BETSY & WAYNE4/22 BRYAN & GILMORE4/29 BRAD & SUSI Q

THURSDAYS @ 3:30 p.m.4/5 WAYNE & PAUL4/12 TATJANA4/19 AARON DURR4/26 WENDY & RIK

FRIDAY, APRIL 20TH, @ 1:30IN THE TOWN HALL

PRESIDENT-RICK RATCLIFFESECRETARY-LORRAINE APRILL

JOSEPHINE’SKITCHEN HOURS

Breakfast 7–9 a.m.Lunch 11 a.m.–1 p.m.Dinner 4:30–7 p.m.

For Guests:Breakfast-$10 Lunch/Dinner-$12

Guest Meal Ticketsavailable at the front desk.

SALON HOURSTuesdays & Fridays

10:00 - CLOSElocated on the 2nd floor

To make an appointment,call (323) 874-7711.

EMPLOYEE OF THEMONTH-MARCH 2018

ANNALICIA AGUILARENRICHMENT LEADER

Thank you for your hard work and dedicationto our residents, families and coworkers!You’re the best!

TEAM PLAYER AWARDJEVON MOORE, thanks for being a team player and always putting

the needs of our residents, families and coworkers first!Keep up the good work!

Page 3: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

....Continued from page oneAs many of you would have

read in my recent Internal Memo,our Building Engineer, JohnPhillips, no longer works for theBelmont Village. John was along-standing member of themanagement team and we wishhim the best for the future. I wasable to complete therecruitment of John’sreplacement and am excited toannounce that we have hired anew Building Engineer. DeborahKroeplin will start in the role onMonday March 19, 2018. Deborahcomes to the role with over 25years of experience managingresidential and commercialbuildings, and I look forward tointroducing her to residents andfamilies.

As I mention each month, Iwould like to welcome our newresidents who joined thecommunity in March. We hopethat you enjoy living at ourbeautiful community, and that asyou settle in that you will join inthe various activities andresident meetings that areavailable each month. We hopeto see you at our next ResidentCouncil, Chef’s Chat andResident Activity meetings. Ifyou are not able to attend themeetings but want to contribute,please forward your ideas toJeremy Faulkner and/or ourConcierge team.

Happy April everyone!Patricia.

Join us forEASTER LUNCHEONSUNDAY, APRIL 1ST

11:00-1:00JOSEPHINE’S KITCHEN

RSVPYOUR FAMILY & FRIENDS

W/CONCIERGE

JOIN US FOR OURPASSOVER SEDER DINNER

MONDAY, APRIL 2ND3:30 PASSOVER SERVICE

4:30 SEDER DINNERIN THE TOWN HALL

RSVPYOUR FAMILY & FRIENDS

W/CONCIERGE

OUR SPIRIT AWARDWINNERS OF 2017!!!

EMPLOYEE OF THE YEARNELSON HENRIQUEZ

CUSTOMER FIRSTMARY COIT

EXTRA MILEGREG KOCIS

TEAM PLAYEROSCAR GRUSSI

MVPJOY ROYO

HIDDEN FIGURESELSY VILLALTA

CATCH ME CARINGGLORIA RUIZ DE NAMBO

ROOKIE OF THE YEARRIZA FELIPE

HONORABLE MENTIONLAKIETA ADAMSNINA CORADO

IRENE GUERREROSHIVA AFRAMIANCAMILLE JAMES

CONGRATULATIONS!!!

Page 4: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

Copyright © 2018 by Uhlig LLC. All rights reserved.

April 2018GR Great Room L LibraryB Bistro SR Screening RoomJK Josephine's Kitchen MBATH Town Hall3F 3rd Floor Parlor

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

EASTER 110:00 GR LA Times Sunday Newspaper10:30 GR Think Tank11:00 JK EASTER LUNCHEON

1:30 3F Mah-Jongg1:30 B Advanced Poker2:30 L CHURCH SERVICE/BIBLE

STUDY3:30 GR Entertainment w/MAXIMO

MARCUSO6:30 SR Movie Club w/Herson

PASSOVER SEDER DINNERTONIGHT

2

9:30 L Balance Exercise Class10:30 GR MBA Activity Chat

1:30 B Advanced Poker2:30 SR 20 Questions3:00 SR Mind Aerobics3:30 TH PASSOVER SERVICE4:30 TH SEDER DINNER7:00 SR Movie

39:30 L Advanced Exercise Class

10:30 SR Vocabulary Game1:30 B Bingo1:30 3F Bridge Club2:30 TH Chair Dancing Workout

w/Sloan3:30 SR Blurt!7:00 SR Movie

49:30 L Advanced Exercise Class

10:30 L Creative Writing Workshop11:30 Lunch Outing HAMBURGER MARY’S1:30 TH Boot Camp Exercise w/Lori2:30 B Advanced Poker3:15 TH Old Time TV w/Harold4:30 B Blackjack6:00 GR Music Appreciation w/Seth7:00 SR Movie

59:30 L Advanced Exercise Class

10:30 SR Vocabulary Game1:30 B Bingo1:30 3F Bridge Club2:30 B Blackjack3:30 GR Happy Hour w/WAYNE & PAUL7:00 SR Movie

BUTTERFLY BOUTIQUE-GREATROOM

6

9:30 L Balance Exercise Class10:30 SR Jeopardy1:30 B Advanced Poker2:30 L Shabbat Service w/Rabbi Josh3:15 TH US History in the Movies

w/Harold3:30 GR Think Tank Puzzles7:00 SR Movie

710:00 TH Tai Chi w/Wu10:30 GR Scrabble1:30 TH Jewelry Class w/Irene2:30 GR Think Tank Puzzles3:30 TH Advanced Cardio

Workout w/Greg7:00 TH Movie

810:00 GR LA Times Sunday Newspaper10:30 TH Songs for the Soul Worship

Service10:30 GR Think Tank1:30 B Advanced Poker1:30 3F Mah-Jongg3:30 GR Entertainment w/MARV

ROBINSON6:30 SR Movie Club w/Herson

99:30 L Balance Exercise Class

10:30 B MyGait Computer Questions1:30 B Advanced Poker2:30 SR 20 Questions3:00 SR Mind Aerobics3:15 TH History of Movies w/Harold7:00 SR Movie

109:30 L Advanced Exercise Class

10:30 SR Vocabulary Game1:30 3F Bridge Club1:30 B Bingo2:30 TH Chair Dancing Workout

w/Sloan3:30 SR Blurt!6:00 SR “TECH” Class w/Greg7:00 SR Movie

119:30 L Advanced Exercise Class

10:30 TH Glass Art Class w/Kristin12:30 Outing to KING TUT EXHIBIT1:30 TH Boot Camp Exercise

w/Lori2:30 B Advanced Poker3:15 TH Old Time TV w/Harold4:30 B Blackjack7:00 SR Movie

129:30 L Advanced Exercise

Class10:30 SR Vocabulary Game1:30 3F Bridge Club1:30 B Bingo2:30 B Blackjack3:30 GR Happy Hour w/TATJANA7:00 SR Movie

139:30 L Balance Exercise Class

10:00 L Jewelry Class w/LYN1:00 B WELCOME WAGON & RESIDENT

AMBASSADOR MEETING1:30 B Advanced Poker2:30 L Shabbat Service w/Rabbi Avivah3:15 TH US History in the Movies

w/Harold3:30 GR Think Tank Puzzles7:00 SR Movie

1410:00 TH Tai Chi w/Wu10:30 SR BIOGRAPHY “THOMAS

JEFFERSON” W/PETER1:30 TH Jewelry Class w/Irene2:30 GR Think Tank Puzzles3:30 TH Advanced Cardio Workout

w/Greg7:00 TH Movie

1510:00 GR LA Times Sunday Newspaper10:30 GR Think Tank1:30 TH Silk Painting w/Rhea1:30 3F Mah-Jongg1:30 B Advanced Poker3:30 GR Entertainment w/BETSY

& WAYNE6:30 SR Movie Club w/Herson

169:30 L Balance Exercise Class

10:30 B MyGait ComputerQuestions?

1:30 B Advanced Poker2:30 SR 20 Questions3:00 SR Mind Aerobics3:15 TH History of Movies w/Harold6:00 SR Art History Lecture w/Sharon7:30 SR Movie

179:30 L Advanced Exercise Class

10:30 SR Vocabulary Game1:30 3F Bridge Club1:30 B Bingo2:30 TH Chair Dancing Workout

w/Sloan3:30 TH Chat with the Chef7:00 SR Movie

189:30 L Advanced Exercise Class

10:30 L Creative Writing Workshop11:30 Lunch Outing BUBBA GUMP1:30 TH Boot Camp Exercise w/Lori2:30 B Advanced Poker3:15 TH Old Time TV w/Harold4:30 B Blackjack6:00 GR Music Appreciation Lecture

w/Seth7:00 SR Movie

199:30 L Advanced Exercise

Class10:30 SR Vocabulary Game

1:30 TH BELMONT BUCK AUCTION1:30 3F Bridge Club2:30 B Blackjack3:30 GR Happy Hour w/AARON DURR7:00 SR Movie

209:30 L Balance Exercise Class

10:30 SR Jeopardy1:30 TH Resident Council Meeting2:30 L Shabbat Service w/Rabbi

Josh3:15 TH US History in the Movies

w/Harold3:30 GR Think Tank Puzzles7:00 SR Movie

2110:00 TH Tai Chi w/Wu10:30 GR Scrabble1:30 TH Jewelry Class w/Irene2:30 GR Think Tank Puzzles3:30 TH Advanced Cardio

Workout w/Greg7:00 TH Movie

EARTH DAY 2210:00 GR LA Times Sunday

Newspaper10:30 GR Think Tank

1:30 3F Mah-Jongg1:30 B Advanced Poker3:30 GR Entertainment w/BRYAN &

GILMORE6:30 SR Movie Club w/Herson

239:30 L Balance Exercise Class

10:30 B MyGait ComputerQuestions?

1:30 B Advanced Poker2:30 SR 20 Questions3:00 SR Mind Aerobics3:15 TH History of Movies w/Harold7:00 SR Movie

249:30 L Advanced Exercise Class

10:30 SR Vocabulary Game1:30 B Bingo1:30 3F Bridge Club2:30 TH Chair Dancing Workout

w/Sloan3:30 SR Blurt!6:00 SR “TECH” CLASS W/GREG7:00 SR Movie

259:30 L Advanced Exercise Class

10:30 GR Think Tank Puzzles1:30 TH Boot Camp Exercise

w/Lori2:30 B Advanced Poker3:15 TH Old Time TV w/Harold4:30 B Blackjack7:00 SR Movie

269:30 L Advanced Exercise

Class10:30 TH Healthy Learning Lecture

1:30 3F Bridge Club1:30 B Bingo2:30 B Blackjack3:30 GR Happy Hour w/WENDY & RIK7:00 SR Movie

279:30 L Balance Exercise Class

10:00 L Jewelry Class w/Lyn11:00 JK April Birthday Celebration w/Alan

Ascher1:30 B Advanced Poker2:30 SR Wheel of Fortune3:15 TH US History in the Movies

w/Harold3:30 GR Think Tank Puzzles7:00 SR Movie

2810:00 TH Tai Chi w/Wu10:30 GR Scrabble1:30 TH Jewelry Class w/Irene2:30 GR Think Tank Puzzles3:30 TH Advanced Cardio

Workout w/Greg7:00 TH Movie

2910:00 GR LA Times Sunday

Newspaper10:30 GR Think Tank

1:30 3F Mah-Jongg1:30 B Advanced Poker3:30 GR Entertainment w/BRAD &

SUSI Q6:30 SR Movie Club w/Herson

309:30 L Balance Exercise Class

10:30 TH SENIOR FIT TESTW/MARK

1:30 B Advanced Poker2:30 SR 20 Questions3:00 SR Mind Aerobics3:15 TH History of Movies w/Harold7:00 SR Movie

Page 5: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

Neighborhood

Does music help with Alzheimer’s?Why is music so important to ourbrain activity? A recent study showsthat Alzheimer’s patients can recallmemories and emotions and haveenhanced mental performance aftersinging classic hits, show tunes,musicals, and movies. Musicalsespecially are a great reminiscence toolthat provide emotion from a certainhistorical event that an individual hasexperienced, for example, the first songthat was played on his or her weddingday, a musical that was popular in the1960s, or a musician that has asensational hit that he or she cannotforget. By pairing music with everydayactivities, residents can develop arhythm that assists them to recall thememory of any activity, which alsostabilizes cognitive ability, and thebrain is actively stimulated whenresidents that have Alzheimer’s singalong with either entertainment ormovies. Sometimes having musictherapy is a fantastic way to have thelong-term memory be active. Musiccan shift a mood, manage stress, andstimulate positive socializationamongst peers. When music is usedproperly it can shift a mood frommanaging stress, agitation,comfortability, and motor movements.This is because music requires a smallamount of mental processing, andsinging music does not require thecognitive function that is usually notpresent in most Alzheimer’s residents.

CIRCLE OF FRIENDS!Spring is here and the flowers are

blooming! Circle of friends is the place to be.April is such a great month to really beinvolved with all the activities that we havearranged. We have glass art, which is a greathit amongst all the residents. We haveoutings that bring everyone together, andentertainment that can make anyone turntheir frown upside down. If you ever comeacross Circle of Friends, please stop by andenjoy some great discussions and socializewith all the Enrichment Leaders.

HealthyLifestyle

REHAB CAREPRESENTS:

AT BELMONT VILLAGEHOLLYWOOD

FREE SENIOR FITNESSTESTING

Why Should I Participate?The Senior Fitness Test isevidencebased and will helpyou determine yourstrengths and discoverwhat youcould improve upon.

What Do You Test?Upper body strength

Lower body strengthFlexibilityEndurance & Balance

How Long Will It Take?Expect to spend 20 - 30minutes with our WellnessTeam.

How do I Sign Up?1) Register with the therapy

department and pick up awaiver and Medical History form.

2) Complete the MedicalHistory Form and bring it to theSenior Fitness Test at yourdesignated time slot.

MONDAY, APRIL 30TH10:30 - 12:00TOWN HALL

FOR MORE INFORMATION,CONTACT:

MARK HOLLINGSWORTH323.874.7711

Page 6: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

HEALTH & WELLNESS

Anasheh Satoorian, Director of ResidentCare Services

This month starts off withApril Fools’ Day, a perfect wayto celebrate the National HumorMonth. Humor is defined as thequality that makes somethinglaughable or amusing.

We often hear that laughter isthe best medicine. It’s true:laughter is a strong medicine. Itdraws people together in waysthat trigger healthy physical andemotional changes in the body.Laughter strengthens yourimmune system, boosts mood,diminishes pain, and protectsyou from the damaging effectsof stress.

Along with other healthawareness events we recognizethis month, Stress Awareness iscelebrated in the month of April.Stress is a normal psychologicaland physical reaction to thedemands of life. However, stresscan have negative effects suchas causing damage to yourhealth, relationships or quality oflife. Start practicing stressmanagement techniques today.

Many people benefit frompractices such as deep

breathing, maintaining a healthydiet, exercising regularly, andsimply by getting enough sleep.Take time for yourself – take abubble bath, go dancing, or goto a comedy show for somelaughs.

Humor is a wonderfulstress-reducer and antidote toupsets. It is clinically proven tobe effective in combating stress,although the exact mechanism isnot known. Experts say a goodlaugh relaxes tense muscles,speeds more oxygen into yoursystem and lowers your bloodpressure. So tune into yourfavorite sitcom on television.Read a funny book. Call a friendand chuckle for a few minutes. Iteven helps to force a laugh oncein a while. You’ll find your stressmelting away almost instantly.

About

Out &

OUR SCHEDULEDTRANSPORTATION

Sundays-Shopping/OutingMondays-Doctors’ Appts.Tues.-Doctors’ Appts./OutingWed.-Doctors’ Appts./OutingThu.-Doctors’ Appts./OutingFridays-Doctors’ Appts.Saturdays-Shopping

APPOINTMENTS MUST BEBOOKED ONE WEEK

IN ADVANCEMust be in a 10-mile radius

IF WE ARE BOOKED,YOU MUST:

1) RESCHEDULE THEAPPOINTMENT

OR 2) WE CAN SEND YOU INA TAXI

IF AN ESCORT IS NEEDED,CONTACT NINA CORADO

APPOINTMENTS MUST BEBETWEEN THE HOURS OF

9 a.m. and 3 p.m.Please have the following info:• name of the doctor• address• phone number• date/time of appointment

FOR RESERVATIONS, CALL:323-874-7711Monday-Friday

Page 7: THE VILLAGE NEWS - belmontvillage.com · 10:30 TH Glass Art Class w/Kristin 12:30 Outing to KING TUT EXHIBIT 1:30 TH Boot Camp Exercise w/Lori 2:30 B Advanced Poker ... 3:15 TH History

FUN IN THE NEIGHBORHOOD!

2051 N Highland AvenueLos Angeles, CA 90068

HOLLYWOOD

RCFE Lic. 197603515