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The value of water quality management systems in a crisis Boil Water Alert Case Study

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The value of water

quality management

systems in a crisis Boil Water Alert Case Study

Gosford Council is

the largest non-metro

water utility in NSW

We provide water to

70,000 properties

163,000 people

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Australian

Drinking

Water

Guidelines

PREVENTION

PREPARATION

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E. coli detected

in the water supply

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Communications response

http://www.mygosford.com.au/

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Radio

Boil Water Alert

Boil Water Alert Lifted

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Operational response

Investigation

Chlorination

Flushing

Sampling

Repairs

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Filtered water sales Over 6000 bottles of water provided

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What worked well

Procedures

Templates

Staff mobilisation

Media coverage

Direct notification

Social media

Assistance and cooperation

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Areas for improvement

Data provision

Chlorine supply

Documentation

Communications

Call centre briefing

Keeping ‘up to date’

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Implications and next steps

Interim solutions

Capital works

Documentation

Expectations

ADWG implementation

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Hope for the best,

prepare for the worst Chris Bradford, The Ring of Earth

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