the use of lotus notes ® as a comprehensive learning, evaluation, and production system david...
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The Use of Lotus Notes The Use of Lotus Notes ®® as as a Comprehensive Learning, a Comprehensive Learning, Evaluation, and Production Evaluation, and Production
SystemSystemDavid AnnandDavid Annand
[email protected]@athabascau.ca
Colleen HuberColleen [email protected]@athabascau.ca
Kerri MichalczukKerri [email protected]@athabascau.ca
CATE 2002CATE 2002Cancun, MexicoCancun, Mexico
Athabasca UniversityAthabasca University
The University focuses on access and flexibility.The University focuses on access and flexibility.
• Anytime, anywhereAnytime, anywhere• Provides a convenient way for students Provides a convenient way for students
to complete over 500 university courses to complete over 500 university courses in the comfort of their own homes, in the comfort of their own homes, without forgoing full- or part-time without forgoing full- or part-time employment.employment.
• Athabasca University is home to more Athabasca University is home to more than 23,000 students.than 23,000 students.
School of BusinessSchool of Business
• Over 13,000 annual registrations Over 13,000 annual registrations in undergraduate business courses in undergraduate business courses during 2001.during 2001.
• 25% per year compounded growth 25% per year compounded growth over last three yearsover last three years
• Operating grants have shrunk Operating grants have shrunk from about 78% of total revenues from about 78% of total revenues to under 50% in just six years.to under 50% in just six years.
Study OptionsStudy Options Individualized study using print-based Individualized study using print-based
materialmaterial Individualized study in a Web-based Individualized study in a Web-based
environment developed with Notes environment developed with Notes ®®
• Combination of electronic Study Guides and Combination of electronic Study Guides and paper-based textbookspaper-based textbooks
• Video streamingVideo streaming• SimulationsSimulations• Online library servicesOnline library services• ExamsExams
Study Options – con’tStudy Options – con’t eClass eClass ®® study in a Web-based study in a Web-based
environment developed using Notes environment developed using Notes ®®
• 15 week, paced online courses15 week, paced online courses• Instructor-guided, mostly online Instructor-guided, mostly online
instructional materialinstructional material• More interactive components, like More interactive components, like
group-based activities and assignments, group-based activities and assignments, and discussion groups.and discussion groups.
• September and January start datesSeptember and January start dates
Course Production Course Production Evolution Evolution
Paper-Based Paper-Based ProductionProduction
On-line On-line ProductionProduction
6 - 8
mon
ths
1-2
year
s
Author
Editor
EducationalMedia
DevelopmentDept.
CourseMaterials
ProductionDept.
Author
Editor
Website
Online Course Delivery Online Course Delivery PortalPortal
Online Course Online Course
Delivery System Delivery System EvolutionEvolution
Traditional Tutor ModelTraditional Tutor Model
Direct access to tutor• via telephone and e-mail
High Cost• Tutors answering administrative calls
Limited access times to Tutor• up to 6 hours per week
No tracking of student service
Students
Tutors
Delivery System Delivery System Evolution Con’tEvolution Con’t
Call Centre ModelCall Centre Model
Low CostLow Cost• Student support costs reduced by Student support costs reduced by $70,000 annually$70,000 annually
Increased access times to studentsIncreased access times to students• 60 hours of telephone/e-mail 60 hours of telephone/e-mail assistance per weekassistance per week
Tracking of service using Notes Tracking of service using Notes ®
databasesdatabases• Call Back ConferenceCall Back Conference• GWIGWI
In-direct access to Academic In-direct access to Academic ExpertsExperts
Call Centre ModelCall Centre Model
Support Services
Production
Students
Facilitators
ProfessorsAcademicExperts
Assigns.
Markers
FAQs
Student Queries
SB Administrative SB Administrative EnvironmentEnvironment
Support Services
Production
Students
Facilitators
ProfessorsAcademicExperts
Assigns/Exams
Markers
FAQs
StudentQueries
Administrative Environment
Student query tracking databaseall queries trackedselective view of unresolved querieshistory of individual student queriescentral maintenance of FAQs student access to current FAQs
GWI Tracking SystemGWI Tracking SystemStudent Query Tracking Database
SB Administrative SB Administrative EnvironmentEnvironment
Support Services
Production
Students
Facilitators
ProfessorsAcademicExperts
Assigns/Exams
Markers
FAQs
StudentQueries
AcademicSecretary
Invigilator
Registry
Student
Professor /Acadmic
Coordinator
Marker
Create orUpdateExam
Store Exam(MS Word &Exam bank)
Exam
1. New or Updated Exam2. Student wants to write Exam
SelectInvigilator
ConfirmAvailability
Request / Reply
RequestExam
Review RQ (Invig)& Create Exam
(Banner)
ReceiveExam andAssociatedDocuments
AuthorizeExam
ProvideID forExam
WriteExam
SuperviseExam
Process
Reviewand
AssignExam
MarkExam
Mark Exam
StoreMarks(Trix)
ReceiveGrade
Exam Request(Mail, Phone, Fax, Web)
Letter, Exam,Invigilation Sheet,
etc.
ExamPackage
OngoingSupervision
CompletedExam
Package
CompletedExam
Package
Exam Marks
ExamMarks
Exam Marks /Transcripts
Athabasca UniversityStudent Exam Process
Context Diagram
GenerateTranscripts
ExamConfirmation
Letter
CompletedExam
Package(opt)
AcademicSecretary
Invigilator
Registry
Student
Professor /Acadmic
Coordinator
Marker
Create orUpdateExam
Store Exam(MS Word &Exam bank)
Exam
1. New or Updated Exam2. Student wants to write Exam
SelectInvigilator
ConfirmAvailability
Request / Reply
RequestExam
Review RQ (Invig)& Create Exam
(Banner)
ReceiveExam andAssociatedDocuments
AuthorizeExam
ProvideID forExam
WriteExam
SuperviseExam
Process
Reviewand
AssignExam
MarkExam
Mark Exam
StoreMarks(Trix)
ReceiveGrade
Exam Request(Mail, Phone, Fax, Web)
Letter, Exam,Invigilation Sheet,
etc.
ExamPackage
OngoingSupervision
CompletedExam
Package
CompletedExam
Package
Exam Marks
ExamMarks
Exam Marks /Transcripts
Athabasca UniversityStudent Exam Process
Context Diagram
GenerateTranscripts
ExamConfirmation
Letter
CompletedExam
Package(opt)
Conclusions
Integration of administrative processes and teaching model is critical
All institutions need to consider revamping teaching processes
Online processes should add value, streamline, or automate
Contact Us
http://business.athabascau.ca
To view an online course or exam:http://eclass.athabascau.ca