the usa online learning lab model: when the inmates run the asylum jack dempsey university of south...

The USA Online The USA Online Learning Lab Learning Lab

Model:Model: When the Inmates When the Inmates

Run the AsylumRun the Asylum

Jack DempseyJack DempseyUniversity of South AlabamaUniversity of South Alabama

With asynchronous appearances by…With asynchronous appearances by…Andy StanfieldAndy Stanfield

Piti KanjanapongpaisalPiti KanjanapongpaisalHans GrayHans Gray

Eunice LuyeguEunice LuyeguSuhana ChicatlaSuhana Chicatla

What’s the back-story?What’s the back-story?

BackstoryBackstory

Exponential growthExponential growth– Late ’90s, university Late ’90s, university

embraced Distributed embraced Distributed LearningLearning

– 8 to 200 fully online 8 to 200 fully online coursescourses

We created a We created a monster!!!monster!!!

Faculty Largely CluelessFaculty Largely Clueless

Most online faculty Most online faculty anxiousanxious

Online medium that Online medium that faculty…faculty…

Never expectedNever expected

Never taughtNever taught

Never Never experienced as experienced as learnerlearner

Univ. administrators contacted IDD program to help.

BackstoryBackstory

Ad-Hoc Committee Ad-Hoc Committee established established pedagogical and pedagogical and technical Goals technical Goals established for facultyestablished for faculty

““Just do it” attitudeJust do it” attitude

Enter the OLLEnter the OLL

Online Learning Lab (OLL) has two Online Learning Lab (OLL) has two complementary missionscomplementary missions — both professional — both professional development:development:

Help university and K-12 faculty/staff to Help university and K-12 faculty/staff to become proficient in developing, modifying, become proficient in developing, modifying, or facilitating distributed learning activities.or facilitating distributed learning activities.

Provide meaningful and practical Provide meaningful and practical professional experiences for IDD grad professional experiences for IDD grad students.students.

Enter the OLLEnter the OLL

Jan 99Jan 99– 1 faculty/director1 faculty/director– 2 IDD grad assistants2 IDD grad assistants– 2 grad student volunteers2 grad student volunteers

Present Present – 1 faculty/director 1 faculty/director – 8-10 staff8-10 staff

all part-timeall part-time

Physical FacilitiesPhysical Facilities

Medium sized office with Medium sized office with 4-5 workstations4-5 workstations

Small video studio and Small video studio and lab with 2 workstationlab with 2 workstation

Scheduled use of 21 Scheduled use of 21 station computer lab and station computer lab and auditorium.auditorium.

What kinds of things does the OLL do?What kinds of things does the OLL do?

A lot of interaction with faculty

What kinds of things does the OLL do?What kinds of things does the OLL do?

From 2005-06 OLL Annual Report

Continual Staff TurnoverContinual Staff Turnover

During the last 4 semesters, 8 staff During the last 4 semesters, 8 staff members hired at better paying positions- members hired at better paying positions- most full-timemost full-time

2 hired as research assistants2 hired as research assistants

Do we have guiding principles?Do we have guiding principles?

http://www.clt.astate.edu/wnarey/

CredoCredo

Tail should Tail should not wag not wag the dog.the dog.

We are instructional We are instructional designersdesigners

Pedagogy is the dog; Pedagogy is the dog; technology is the tail.technology is the tail.

Always at least 50% Always at least 50% pedagogypedagogy

Highlight use of Highlight use of technology in technology in teaching and learningteaching and learning

CredoCredo

Inmates Inmates should run should run the the asylum.asylum.

In class – studentsIn class – students

In OLL – staffIn OLL – staff

Director provides Director provides guidance, but not guidance, but not procedure (usually).procedure (usually).

purposeful, mission-purposeful, mission-oriented self-oriented self-sufficiency.sufficiency.

CredoCredo

ProfessionaProfessionalism is a lism is a habit.habit.

Paying attention to Paying attention to details.details.

Showing up for work as Showing up for work as scheduled.scheduled.

Deliverables on-time, Deliverables on-time, instructionally sound, instructionally sound, and professionally and professionally produced.produced.

Respectful interaction Respectful interaction with faculty and other with faculty and other staff.staff.

CredoCredo

Competency Competency is contimual is contimual & & progressive.progressive.

Personal and creative Personal and creative effort needs to increase effort needs to increase with improved with improved competency.competency.

No plateaus for lifelong No plateaus for lifelong learnerslearners

Learning (and teaching) Learning (and teaching) is social—It’s our is social—It’s our jobjob to to help each other learn.help each other learn.

CredoCredo

Leaving is Leaving is a positive a positive experiencexperience for e for everyone.everyone.

We We wantwant competent competent staff to move on when staff to move on when they are ready. The they are ready. The OLL is not a career.OLL is not a career.

If experienced OLL If experienced OLL members are members are continuously training continuously training other staff, everyone other staff, everyone should be happy!should be happy!

How do the OLL staff develop How do the OLL staff develop competency?competency?

Staff Competency TrainingStaff Competency TrainingUses a type of PQS.Uses a type of PQS.

Staff members self-rate capability 0 to 3 on Staff members self-rate capability 0 to 3 on many competenciesmany competencies

Meet some inmates?Meet some inmates?

Staff CompetencyStaff Competency

Resource LibraryResource Library

Job AidsJob Aids

Staff TrainingStaff Training

Staff Competency TrainingStaff Competency Training

Resource LibraryResource Library


Job AidsJob Aids

Currently being transferred to an OLL wiki


Staff Train Each Staff Train Each OtherOther– Learn from someone who Learn from someone who

knows; teach someone knows; teach someone who doesn’t.who doesn’t.

What is the model that we use What is the model that we use to train staff?to train staff?

Staff Training ModelStaff Training Model

Staff Competency

Hands-on Training

Cross TrainingPeer Tutoring

Self Training

OLL Staff Training ModelOLL Staff Training Model

Peer TutoringPeer TutoringSelf-TrainingSelf-Training

Cross-TrainingCross-Training Hands-On TrainingHands-On Training

What approach do we use to What approach do we use to train faculty?train faculty?

Balance & Targeting Faculty RolesBalance & Targeting Faculty Roles

Balance between Balance between pedagogy and pedagogy and technologytechnology

3 roles of faculty 3 roles of faculty regarding online regarding online learninglearning

Innovative Online TeachingInnovative Online Teaching

Training ApproachesTraining Approaches

Pedagogy Technology

Innovative

Online

Teaching

Pedagogy ApproachPedagogy Approach

Pedagogical ComponentsPedagogical Components

Pedagogy

Instructional Design

Instructional Strategies

Pedagogy

Technology ApproachTechnology Approach

Technological ComponentsTechnological Components

Developer

Adapter/Modifier

Facilitator

TechnologyTechnology

Training ModelTraining Model

Pedagogy Technology

Innovative

Online

Teaching

Instructional Design

Instructional Strategies

Developer

Adapter/Modifier

Facilitator

What are our faculty What are our faculty development methods?development methods?

Methods of Faculty DevelopmentMethods of Faculty Development

Group TrainingGroup Training

Online/Onsite SupportOnline/Onsite Support

Individual Individual ConsultationConsultation

e.g., Group Traininge.g., Group Training

Faculty FridaysFaculty Fridays

Full-day WorkshopsFull-day Workshops

VideoconferencesVideoconferences

ePortfolio TrainingePortfolio Training

Theory TuesdaysTheory Tuesdays

e.g., Online/Onsite Support (RLOs)e.g., Online/Onsite Support (RLOs)

Job AidsJob Aids

ID Electronic WorkbookID Electronic Workbook

Research Tech ReportsResearch Tech Reports

e.g, Individual Consultatione.g, Individual Consultation

Online Course AuditsOnline Course Audits

M-F Telephone SupportM-F Telephone Support

Shooting & Editing VideoShooting & Editing Video

Teaching AssistanceTeaching Assistance

What’s It Like for Staff to Work What’s It Like for Staff to Work with Faculty?with Faculty?

Mechanics of Working With FacultyMechanics of Working With Faculty


Positive ExperiencePositive Experience– OLL staff members are graduate assistants.OLL staff members are graduate assistants.– Faculty members are empathetic – also Faculty members are empathetic – also

served as graduate assistants.served as graduate assistants.


OLL staff does not present any kind of OLL staff does not present any kind of competition or threat.competition or threat.


Faculty members:Faculty members:– want new professional want new professional

skills.skills.– love new ideas and love new ideas and

new techniques.new techniques.– have motivation, but have motivation, but

limited time.limited time.


IDD faculty provide direction and support.IDD faculty provide direction and support.

Special ProjectsSpecial Projects

Assist faculty any Assist faculty any time, any place, but time, any place, but give faculty give faculty ownership.ownership.

e.g., Productione.g., Production

The OLL filmed and The OLL filmed and edited video clips of edited video clips of counseling professorscounseling professors

created a graphic created a graphic user interfaceuser interface

produced> 5,000 produced> 5,000 copies of the CD-copies of the CD-ROM ROM

Transcending Trama Transcending Trama CD (related to CD (related to Hurricane Katrina)Hurricane Katrina)

e.g., Grant Supporte.g., Grant Support

Local Grant: Local Grant: – to help HS kids in to help HS kids in

Bayou le Batre, AL Bayou le Batre, AL document the effect of document the effect of Katrina on their Katrina on their communitycommunity

– to help them develop to help them develop technical skillstechnical skills

What about staff accountability?What about staff accountability?

AccountabilityAccountability

ResponsibilityResponsibility

EmpowermentEmpowerment

Post-EmpowermentPost-Empowerment

AccountabilityAccountability

job sheets (tasks, staff job sheets (tasks, staff hours, clients) hours, clients)

Bi-weekly PQS reportsBi-weekly PQS reports

Weekly meetingsWeekly meetings

Individual meetingsIndividual meetings

Yearly formal Yearly formal evaluationsevaluations

What are the payoffs for the What are the payoffs for the OLL Model?OLL Model?

Payoffs for the Institution: Payoffs for the Institution: Complementary Motivators—Symbiotic RelationshipsComplementary Motivators—Symbiotic Relationships

Minimal ResourcesMinimal Resources Robust PayoffRobust Payoff

Payoffs for the Institution:Payoffs for the Institution: Complementary Motivators—Symbiotic RelationshipsComplementary Motivators—Symbiotic Relationships

Minimal ResourcesMinimal ResourcesUniversity—University—

– provides (existing) graduate provides (existing) graduate assistantships, some other assistantships, some other support (e.g., lunches for all support (e.g., lunches for all day workshops)day workshops)

Robust PayoffRobust PayoffUniversity—University—

– trains facultytrains faculty– minimal new investmentminimal new investment– Some support of local school Some support of local school

systemsystem




COE—COE—– provides facilities, software, provides facilities, software,

and equipmentand equipment



systemsystem

COE—COE—- gains onsite faculty training center- great PR with university and

school system




COE—COE—– provides facilities, software, provides facilities, software,

and equipmentand equipment

IDD Program—IDD Program—– Part-time commitment by 1 Part-time commitment by 1

facultyfaculty– Some assistance by othersSome assistance by others



systemsystem

COE—COE—- gains onsite faculty training center- great PR with university and

school system

IDD Program—IDD Program—– Practical experiences for studentsPractical experiences for students– Central location for IDD grad Central location for IDD grad

students to ”connect” socially and students to ”connect” socially and professionallyprofessionally

Payoffs for the Payoffs for the OLL AlumniOLL Alumni: : Complementary Motivators—Symbiotic RelationshipsComplementary Motivators—Symbiotic Relationships

Skills that are marketable Skills that are marketable and degree-relatedand degree-related

Responsible and Responsible and professional experiencesprofessional experiences

Memories that connect to Memories that connect to our universityour university

Plus, it’s fun sometimesPlus, it’s fun sometimes

For more information, contact:

Jack Dempsey

[email protected] collage by Hans Gray

the usa online learning lab model: when the inmates run the asylum jack dempsey university of south...

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