the university of memphis libraries undergraduate survey ... · the university of memphis libraries...

The University of Memphis Libraries Undergraduate Survey, Fall 1999Categories used for Content Analysis of Comments

Categories Frequency

Availability-don’t find what I need/poorly organized /resources-need better organization 86Availability-find what I need/library well organized 35Availability-find what I need-Music 1Availability-hard to find what I need without help - Government Publications 1Availability-hard to find-Special Collection 1Availability-Map Library-poorly organized 2Books turned in not recorded/fines charged wrongly 3Books-collection not diverse enough 11Books-dated 44Books-dated-education and physics/science and technology 3Books-dated-Music Library 1Books-easy to find 2Books-hard to find/LC system is complicated/need better organization 37Books-missing/not on shelf/misshelved/need more reshelving 42Books-need books used in classes 3Books-need more 31Books-need more- ADA handicapped standards, art, children's literature, criminal justice, cultures, education, engineering, general reading materials, history, interior design, literature, nursing, political science, popular reading materials, religious books

15

Books-need more-on tape for the blind 1Books-need multiple copies 6Books-need to replace lost books 2Card catalog-cannot find/need 2



Computers/computer system-good 10Computers/computer system-slow/need to update 5Computers-confusing/need to be more user friendly/susceptible to tempering by students 9Computers-confusing/need to be more user friendly-Music Library 1Computers-don't like 1Computers-down 8Computers-for disabled-need to update 1Computers-need better Internet browsers/need high speed online and video cards 5Computers-need more 35Computers-need more-3rd and 4th floors 2Computers-need more-Chemistry Library 1Computers-need more-Music Library 1Computers-need to add software (MS-Word) 2Copiers/readers/VCR's-microforms-need more 16Copiers/readers-microforms-need repair 5Copiers-card machine - Music - need 4Copiers-change machines-inadequate/useless/dispense quarters when dimes needed 12Copiers-change machines-need more 5Copiers-Chemistry-needs replacement 1Copiers-Math Library-need 1Copiers-Microforms-Music library-need more 2Copiers-need color copier 2



Copiers-need more 21Copiers-need new faster copiers, need to update 1Copiers-needs replacement 3Copiers-often broken/old/not good 46Copies should be free 11Copies too expensive 24Copy center-need in other buildings (i.e. Business, English, Math) 1Copy center-not easy to access 2Did not know/learned about an unknown branch 12Did not know/learned about an unknown service 33Don’t use library 54Facilities for disabled-good 1Facilities/library is great-McWherter/nice and clean/like study desks/like handicapped access 85Facilities-bathrooms-urinals too low 2Facilities-floors and stairs slick 1Facilities-lighting- too dark 8Facilities-Math-poor 1Facilities-McWherter-temperature too cold 26Facilities-McWherter-temperature too hot 4Facilities-Music Library-good 1Facilities-need entrance on the east side 2Facilities-need more study rooms 1



Hours-Chemistry-need longer 1Hours-ILL-need longer at night 1Hours-Math Library-need longer 1Hours-McWherter-24 hours 32Hours-McWherter-24 hours during finals 2Hours-McWherter-adequate 2Hours-McWherter-need earlier in the morning 7Hours-McWherter-need longer 33Hours-McWherter-need longer at night 15Hours-McWherter-need longer on breaks 3Hours-McWherter-need longer on weekends/need open till midnight 21Hours-Special Collections-need longer at night 3Instruction classes-don't know about Instruction Lab 3Instruction classes-need more 1Instruction classes-need to post classes 2Instruction classes-never been shown how to use library 1Instructions-online for accessing from off-campus-need more 2Instructions-written/Handouts/-need more 13Instructions-written-don't use 1Journals-current periodicals on microfiche frustrating 1Journals-doing research is difficult/complicated 2Journals-full-text need more 7



Journals-hard to find/not there 28Journals-Music Library-dated 1Journals-need more 34Journals-need more-biological science, cinema studies, criminal justice, education, engineering, health, international magazines, medicine, MIS, neuroscience, nursing, organized crime, psychology, science, social work,

39

Journals-need to update 2Journals-nursing-need to share within city 2Libraries-confusing/intimidating/big/afraid of-McWherter 10Libraries-need cafe 4Libraries-not user friendly-McWherter 3Libraries-user friendly-McWherter 3Library use-group study rooms 1Library use-to find materials 8Library use-to study 11Magazines-need more 7Online catalog-confusing 6Online catalog-hard to find plays, poems, magazine articles 1Online catalog-need to be updated 8Online catalog-need to get rid of lost/missing book records 4Online catalog-needs entry for everything (microforms, periodicals, special collections) 2Online catalog-needs to show books available at McWherter and branches only (not JSCC, DSCC, SSCC) 2Online database access-slow 8



Online databases-ability to email full text journals-like 1Online databases-access off campus-don't use/don't know 9Online databases-access off campus-good 1Online databases-access off campus-hard / slow / confusing 20Online databases-access off campus-like 3Online databases-confusing 11Online databases-don’t use /don't know how to use 13Online databases-good/useful/easy to access/great/easy to use 35Online databases-need more (Commercial Appeal, ABI-Inform, finding scores) 5Online databases-need to be updated 9Online databases-poor-searching capability is poor/difficult to use 11Online databases-printing from all databases not good 2Overall comments-poor/dissatisfied 5Overall comments-very well managed/helpful/satisfied/good 23Parking-need better lighting 5Parking-need closer parking/inconvenient/poor 17Parking-need free parking 2Parking-safety is a concern 6Printing centralized-problematic/don't like 2Printing-too expensive/ should be free 5Referred to other libraries in town 31Resources on computer-useful/good 1



Resources-CDs-undergraduates need overnight check-out 1Resources-Internet capabilities-need improving/need more phone lines/need to make hook-up/connecting easier from home/hard to dial into the University network

6

Resources-McWherter-good/adequate 22Resources-McWherter-need Fax machine 1Resources-McWherter-need more/dated/need improvement 29Resources-McWherter-need more/need more recent (african american, criminology,domestic violence, hispanics,minorities, scholarship information)

10

Resources-Music Library-need more 2Resources-Music Library-need more music recordings/percussion ensemble 2Resources-Reserve Room need to be open stacks/Reserve materials hard to get 4Resources-Special Collections-good 2Resources-videotapes/audiotapes need to check out -Microforms 6Safety-need security at night/need better lighting around the library 9Safety-telephones-need more blue phones behind library 1Services-Copy Center-not good 3Services-good/excellent 19Services-good-ILL 4Services-Government Publications-good 2Services-Microforms-good 1Services-need to inform students /explain more to students 4services-Periodicals-good 2Services-poor 1



Services-Reserve Room-good 4Services-Reserve Room-not good 7Services-Special Collections-good/ helpful 1Signage-not adequate 7Staff approachable/knowledgeable 6Staff helpful/friendly/good/excellent 83Staff helpful/friendly-Periodicals 1Staff helpful-Copy center 1Staff helpful-Government Publications 6Staff helpful-ILL 1Staff helpful-Microforms 2Staff helpful-Music Library 5Staff helpful-Reference 10Staff helpful-Reserve Room 1Staff helpful-Special Collections 3Staff knowledgeable 3Staff knowledgeable-Reference 2Staff need to be more helpful to the disabled 1Staff not at the desk-Reserve Room 7Staff not friendly/not polite/not helpful 57Staff not friendly-Copy Center 8Staff not friendly-Microforms 9



Staff not helpful/friendly/service not good-Circulation 7Staff not helpful/friendly-Copy Center 2Staff not helpful/friendly-ILL 4Staff not helpful/not friendly-Math 1Staff not helpful/slow-Reserve Room 10Staff not helpful-Copy Center 10Staff not helpful-Microforms 4Staff not helpful-Music 1Staff not helpful-Periodicals 3Staff not helpful-Reference 3Staff not helpful-Special Collection 1Staff not knowledgeable/not approachable 12Staff not knowledgeable-Microforms 2Staff not knowledgeable-Reference 1Staff not knowledgeable-Reserve Room 1Staff not polite-InterLibrary Loan 1Staff professional/competent 2Staff too many referrals 1Staff-need customer service training 4Staff-need customer service training- Reserve Room 3Staff-need more 15Staff-need more assistance 6



Staff-need more-Government Publications 1Staff-need more-Reserve Desk (need to wait 10+ minutes.) 1Staff-need to help find books-Circulation 6Staff-never/don’t ask help 13Student workers-helpful 2Student workers-not helpful/unfriendly/uncooperative 3Study Room-reinstate study room at McWherter entrance/need to provide 24 hour study room 6Survey instrument-poorly designed/too complex/ need option for "don't use" or "n/a"/too long 3Tigerlan-access off-campus- password need longer validated 1Tigerlan-computers pleased 3Tigerlan-email need to be accessible from off campus 1Tigerlan-need enough storage for email 1Tigerlan-need more computers 8Tigerlan-need more helpful staff 4Tigerlan-need more staff 1Tigerlan-need printers on 3rd floor 1Tigerlan-need study tables 2Tigerlan-not big enough/not enough computers 4Tigerlan-staff-need to be able to converse in English 2Tigerlan-too hot 1Use library resources only from Web 7

Total 1874

The University of Memphis Libraries Undergraduate Survey, Fall 1999Categories used for Content Analysis of Comments Ranked by Frequency


Availability-don’t find what I need/poorly organized /resources-need better organization 86Facilities/library is great-McWherter/nice and clean/like study desks/like handicapped access 85Staff helpful/friendly/good/excellent 83Staff not friendly/not polite/not helpful 57Don’t use library 54Copiers-often broken/old/not good 46Books-dated 44Books-missing/not on shelf/misshelved/need more reshelving 42Journals-need more-biological science, cinema studies, criminal justice, education, engineering, health, international magazines, medicine, MIS, neuroscience, nursing, organized crime, psychology, science, social work,

39

Books-hard to find/LC system is complicated/need better organization 37Availability-find what I need/library well organized 35Computers-need more 35Online databases-good/useful/easy to access/great/easy to use 35Journals-need more 34Did not know/learned about an unknown service 33Hours-McWherter-need longer 33Hours-McWherter-24 hours 32Books-need more 31Referred to other libraries in town 31Resources-McWherter-need more/dated/need improvement 29Journals-hard to find/not there 28Facilities-McWherter-temperature too cold 26



Copies too expensive 24Overall comments-very well managed/helpful/satisfied/good 23Resources-McWherter-good/adequate 22Copiers-need more 21Hours-McWherter-need longer on weekends/need open till midnight 21Online databases-access off campus-hard / slow / confusing 20Services-good/excellent 19Parking-need closer parking/inconvenient/poor 17Copiers/readers/VCR's-microforms-need more 16Books-need more- ADA handicapped standards, art, children's literature, criminal justice, cultures, education, engineering, general reading materials, history, interior design, literature, nursing, political science, popular reading materials, religious books

15

Hours-McWherter-need longer at night 15Staff-need more 15Instructions-written/Handouts/-need more 13Online databases-don’t use /don't know how to use 13Staff-never/don’t ask help 13Copiers-change machines-inadequate/useless/dispense quarters when dimes needed 12Did not know/learned about an unknown branch 12Staff not knowledgeable/not approachable 12Books-collection not diverse enough 11Copies should be free 11Library use-to study 11



Online databases-confusing 11Online databases-poor-searching capability is poor/difficult to use 11Computers/computer system-good 10Libraries-confusing/intimidating/big/afraid of-McWherter 10Resources-McWherter-need more/need more recent (african american, criminology,domestic violence, hispanics,minorities, scholarship information)

10

Staff helpful-Reference 10Staff not helpful/slow-Reserve Room 10Staff not helpful-Copy Center 10Computers-confusing/need to be more user friendly/susceptible to tempering by students 9Online databases-access off campus-don't use/don't know 9Online databases-need to be updated 9Safety-need security at night/need better lighting around the library 9Staff not friendly-Microforms 9Computers-down 8Facilities-lighting- too dark 8Library use-to find materials 8Online catalog-need to be updated 8Online database access-slow 8Staff not friendly-Copy Center 8Tigerlan-need more computers 8Hours-McWherter-need earlier in the morning 7Journals-full-text need more 7



Magazines-need more 7Services-Reserve Room-not good 7Signage-not adequate 7Staff not at the desk-Reserve Room 7Staff not helpful/friendly/service not good-Circulation 7Use library resources only from Web 7Books-need multiple copies 6Online catalog-confusing 6Parking-safety is a concern 6Resources-Internet capabilities-need improving/need more phone lines/need to make hook-up/connecting easier from home/hard to dial into the University network

6

Resources-videotapes/audiotapes need to check out -Microforms 6Staff approachable/knowledgeable 6Staff helpful-Government Publications 6Staff-need more assistance 6Staff-need to help find books-Circulation 6Study Room-reinstate study room at McWherter entrance/need to provide 24 hour study room 6Computers/computer system-slow/need to update 5Computers-need better Internet browsers/need high speed online and video cards 5Copiers/readers-microforms-need repair 5Copiers-change machines-need more 5Online databases-need more (Commercial Appeal, ABI-Inform, finding scores) 5Overall comments-poor/dissatisfied 5



Parking-need better lighting 5Printing-too expensive/ should be free 5Staff helpful-Music Library 5Copiers-card machine - Music - need 4Facilities-McWherter-temperature too hot 4Libraries-need cafe 4Online catalog-need to get rid of lost/missing book records 4Resources-Reserve Room need to be open stacks/Reserve materials hard to get 4Services-good-ILL 4Services-need to inform students /explain more to students 4Services-Reserve Room-good 4Staff not helpful/friendly-ILL 4Staff not helpful-Microforms 4Staff-need customer service training 4Tigerlan-need more helpful staff 4Tigerlan-not big enough/not enough computers 4Books turned in not recorded/fines charged wrongly 3Books-dated-education and physics/science and technology 3Books-need books used in classes 3Copiers-needs replacement 3Hours-McWherter-need longer on breaks 3Hours-Special Collections-need longer at night 3Instruction classes-don't know about Instruction Lab 3



Libraries-not user friendly-McWherter 3Libraries-user friendly-McWherter 3Online databases-access off campus-like 3Services-Copy Center-not good 3Staff helpful-Special Collections 3Staff knowledgeable 3Staff not helpful-Periodicals 3Staff not helpful-Reference 3Staff-need customer service training- Reserve Room 3Student workers-not helpful/unfriendly/uncooperative 3Survey instrument-poorly designed/too complex/ need option for "don't use" or "n/a"/too long 3Tigerlan-computers pleased 3Availability-Map Library-poorly organized 2Books-easy to find 2Books-need to replace lost books 2Card catalog-cannot find/need 2Computers-need more-3rd and 4th floors 2Computers-need to add software (MS-Word) 2Copiers-Microforms-Music library-need more 2Copiers-need color copier 2Copy center-not easy to access 2Facilities-bathrooms-urinals too low 2Facilities-need entrance on the east side 2



Hours-McWherter-24 hours during finals 2Hours-McWherter-adequate 2Instruction classes-need to post classes 2Instructions-online for accessing from off-campus-need more 2Journals-doing research is difficult/complicated 2Journals-need to update 2Journals-nursing-need to share within city 2Online catalog-needs entry for everything (microforms, periodicals, special collections) 2Online catalog-needs to show books available at McWherter and branches only (not JSCC, DSCC, SSCC) 2Online databases-printing from all databases not good 2Parking-need free parking 2Printing centralized-problematic/don't like 2Resources-Music Library-need more 2Resources-Music Library-need more music recordings/percussion ensemble 2Resources-Special Collections-good 2Services-Government Publications-good 2services-Periodicals-good 2Staff helpful-Microforms 2Staff knowledgeable-Reference 2Staff not helpful/friendly-Copy Center 2Staff not knowledgeable-Microforms 2Staff professional/competent 2Student workers-helpful 2



Tigerlan-need study tables 2Tigerlan-staff-need to be able to converse in English 2Availability-find what I need-Music 1Availability-hard to find-Special Collection 1Availability-hard to find what I need without help - Government Publications 1Books-dated-Music Library 1Books-need more-on tape for the blind 1Computers-confusing/need to be more user friendly-Music Library 1Computers-don't like 1Computers-for disabled-need to update 1Computers-need more-Chemistry Library 1Computers-need more-Music Library 1Copiers-Chemistry-needs replacement 1Copiers-Math Library-need 1Copiers-need new faster copiers, need to update 1Copy center-need in other buildings (i.e. Business, English, Math) 1Facilities for disabled-good 1Facilities-floors and stairs slick 1Facilities-Math-poor 1Facilities-Music Library-good 1Facilities-need more study rooms 1Hours-Chemistry-need longer 1Hours-ILL-need longer at night 1



Hours-Math Library-need longer 1Instruction classes-need more 1Instruction classes-never been shown how to use library 1Instructions-written-don't use 1Journals-current periodicals on microfiche frustrating 1Journals-Music Library-dated 1Library use-group study rooms 1Online catalog-hard to find plays, poems, magazine articles 1Online databases-ability to email full text journals-like 1Online databases-access off campus-good 1Resources on computer-useful/good 1Resources-CDs-undergraduates need overnight check-out 1Resources-McWherter-need Fax machine 1Safety-telephones-need more blue phones behind library 1Services-Microforms-good 1Services-poor 1Services-Special Collections-good/ helpful 1Staff helpful/friendly-Periodicals 1Staff helpful-Copy center 1Staff helpful-ILL 1Staff helpful-Reserve Room 1Staff need to be more helpful to the disabled 1Staff not helpful/not friendly-Math 1



Staff not helpful-Music 1Staff not helpful-Special Collection 1Staff not knowledgeable-Reference 1Staff not knowledgeable-Reserve Room 1Staff not polite-InterLibrary Loan 1Staff too many referrals 1Staff-need more-Government Publications 1Staff-need more-Reserve Desk (need to wait 10+ minutes.) 1Tigerlan-access off-campus- password need longer validated 1Tigerlan-email need to be accessible from off campus 1Tigerlan-need enough storage for email 1Tigerlan-need more staff 1Tigerlan-need printers on 3rd floor 1Tigerlan-too hot 1

Total 1874

The University of Memphis Libraries Undergraduate Survey, Fall 1999Categories with over 15 responses

Categories FrequencyAvailability-don’t find what I need/poorly organized /resources-need better organization 86Facilities/library is great-McWherter/nice and clean/like study desks/like handicapped access 85Staff helpful/friendly/good/excellent 83Staff not friendly/not polite/not helpful 57Don’t use library 54Copiers-often broken/old/not good 46Books-dated 44Books-missing/not on shelf/misshelved/need more reshelving 42Journals-need more-biological science, cinema studies, criminal justice, education, engineering, health, international magazines, medicine, MIS, neuroscience, nursing, organized crime, psychology, science, social work,

39

Books-hard to find/LC system is complicated/need better organization 37Availability-find what I need/library well organized 35Computers-need more 35Online databases-good/useful/easy to access/great/easy to use 35Journals-need more 34Did not know/learned about an unknown service 33Hours-McWherter-need longer 33Hours-McWherter-24 hours 32Books-need more 31Referred to other libraries in town 31Resources-McWherter-need more/dated/need improvement 29Journals-hard to find/not there 28Facilities-McWherter-temperature too cold 26Copies too expensive 24

21

The University of Memphis Libraries Undergraduate Survey, Fall 1999Categories with over 15 responses

Categories FrequencyOverall comments-very well managed/helpful/satisfied/good 23Resources-McWherter-good/adequate 22Copiers-need more 21Hours-McWherter-need longer on weekends/need open till midnight 21Online databases-access off campus-hard/slow/confusing 20Services-good/excellent 19Parking-need closer parking/inconvenient/poor 17Copiers/readers/VCR's-microforms-need more 16Books-need more- ADA handicapped standards, art, children's literature, criminal justice, cultures, education, engineering, general reading materials, history, interior design, literature, nursing, political science, popular reading materials, religious books

15

Hours-McWherter-need longer at night 15Staff-need more 15

Total 1183

22

the university of memphis libraries undergraduate survey ... · the university of memphis libraries...

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