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TOURNAMENT OF ROSES RISK/SAFETY PROGRAM: GUIDELINES, FUNCTION PLANS AND STANDARD SAFETY RESPONSES FOR 2018-19 and JANUARY 1, 2019 ROSE PARADE Contents The TofR Risk/Safety Program..................................................2 Introduction................................................................ 2 Purpose and Use of Risk/Safety Program Materials............................2 Committees Still Manage Operational Risks...................................4 Create a Committee Phone Tree............................................... 4 Committees Conduct Safety Training for Members..............................5 Add “Conduct Safety Briefing” to Hustle Sheets and Conduct Briefing.........5 Be Collaborative and Observant.............................................. 5 Statement of Expectations of Volunteers.....................................6 1. Functions held at TOURNAMENT HOUSE.........................................7 2. Functions held INDOORS at OFFSITE VENUES...................................9 3. Functions held OUTDOORS at OFFSITE VENUES.................................11 4. Functions held in TENTS...................................................13 5. PARADE STAGING Functions..................................................15 6. PARADE....................................................................17 7. POST PARADE...............................................................19 8. Queen & Court and Student Ambassadors.....................................21 9. TofR-hosted Guests and Parade Dignitaries.................................23 10. Safety Checklist........................................................25 TofR Standard Safety Responses...............................................26 9-21-18 - - - Page 1 of 44

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TOURNAMENT OF ROSES RISK/SAFETY PROGRAM:GUIDELINES, FUNCTION PLANS

AND STANDARD SAFETY RESPONSES

FOR 2018-19 and JANUARY 1, 2019 ROSE PARADE

Contents

The TofR Risk/Safety Program..........................................................................................................................................2

Introduction.................................................................................................................................................................2

Purpose and Use of Risk/Safety Program Materials.....................................................................................................2

Committees Still Manage Operational Risks.................................................................................................................4

Create a Committee Phone Tree..................................................................................................................................4

Committees Conduct Safety Training for Members.....................................................................................................5

Add “Conduct Safety Briefing” to Hustle Sheets and Conduct Briefing........................................................................5

Be Collaborative and Observant...................................................................................................................................5

Statement of Expectations of Volunteers....................................................................................................................6

1. Functions held at TOURNAMENT HOUSE.................................................................................................................7

2. Functions held INDOORS at OFFSITE VENUES..........................................................................................................9

3. Functions held OUTDOORS at OFFSITE VENUES.....................................................................................................11

4. Functions held in TENTS.........................................................................................................................................13

5. PARADE STAGING Functions..................................................................................................................................15

6. PARADE..................................................................................................................................................................17

7. POST PARADE.........................................................................................................................................................19

8. Queen & Court and Student Ambassadors.............................................................................................................21

9. TofR-hosted Guests and Parade Dignitaries...........................................................................................................23

10. Safety Checklist..................................................................................................................................................25

TofR Standard Safety Responses....................................................................................................................................26

Handout of TofR Standard Safety Responses.................................................................................................................30

For More Information....................................................................................................................................................30

9-21-18 - - - Page 1 of 30

The TofR Risk/Safety Program

Introduction

The Tournament of Roses’ (TofR) Risk/Safety program exists to prepare the TofR to be ready and resilient when problems or emergencies occur. The program aims to engage members in learning and using standard, streamlined risk/safety tools that are practical and appropriate for a volunteer-driven organization. It encourages the integration of risk/safety planning and response into the TofR culture and activities and improves members’ confidence, awareness, and ability to respond.

TofR members are asked to report emergencies to authorities and assist in emergencies to the extent that they are comfortable and believe they are able to do so.

The TofR recognizes that if an actual emergency occurs, TofR volunteers act in support of public safety officials.

Committees are the primary channel by which TofR risk/safety training and materials are provided to members. Leadership and members can access documents via the Member Resources page on the TofR Member Pages, under the “Safety” tab (https://tora.site-ym.com/page/Safety). A limited number of documents that are used only by leadership are provided on the Chair & Vice Chair pages. Standard TofR Risk/Safety materials are developed by the Liaison & Planning Committee’s Risk/Safety Team and questions or feedback regarding the materials should be addressed to them.

Purpose and Use of Risk/Safety Program Materials

The Liaison & Planning Risk/Safety Team has developed several standard documents for use by committees and members in planning and responding to safety incidents and emergencies. These documents are updated annually and reviewed by TofR leadership (and members as appropriate) and, when appropriate, public safety agency partners. Updates are based partly on feedback that the Risk/Safety Team requests periodically from TofR leadership, members, and public safety agencies.

While standard documents provide a foundation for risk/safety planning and response, committee leadership should feel free to add, subtract, or modify the materials when necessary to meet the safety needs of their committee and members. Some committees may not make any changes, while others will find that some guidelines are not applicable for their events. Committees may also put additional emphasis on certain guidelines, while de-emphasizing others. The guiding principle should be to follow what is believed to be the best path to prepare the TofR to be ready and resilient when an incident or emergency occurs.

Committee Risk/Safety TrainingThis slide deck is to be used by committee leadership to train members. It has standard content related to the risk/safety program, roles, expectations, and learning exercises. It has two parts: one is longer and provides the primary training, while the second part is very short refresher training for the last meeting before the Parade. The slide deck allows committees to insert details specific to their own committee and leadership is encouraged to make any modifications necessary to provide the best training experience for members.

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TofR Standard Safety Responses This document is a concise checklist of recommended actions for members to take when a safety incident or emergency occurs. Eighteen potential risks/impacts are identified and addressed. The document can be printed on one legal-size page of paper (front and back), so it can be folded and kept in a pocket for immediate access. All members are encouraged to review and be familiar with the responses.

Risk/Safety Program GuidelinesThe guidelines describe the program, its components, and expectations for its use.

Standard Function Plans (with Safety Checklist)The nine standard Function Plans are for use by committees in planning and conducting the various functions of the TofR. Chairs should ensure their committee leadership is familiar with the plans that apply to their events and activities and that their committee implements risk/safety processes. Plans may be shared with members, as well, although this is not required. Plan components include the committees and functions affected, potential risks and impacts, possible risk mitigants, content for a committee safety briefing, escalation and media protocols, and a section for information specific to a committee.

1) Functions held at Tournament House2) Functions held Indoors at Offsite Venues3) Functions held Outdoors at Offsite Venues4) Functions held in Tents5) Parade Staging Functions6) Parade7) Post Parade8) Queen & Court and Student Ambassadors9) TofR-hosted Guests and Parade Dignitaries

Function plans have significant consistency and commonalities that reflect the practical, common-sense-based planning and response that occur across the TofR.

o Section B: Operational Risks and Potential Impacts This section lists the potential risks and impacts that are featured in the Standard Safety Responses. Those risks and impacts that do not apply to a specific function plan are struck through. In practice, most of the risks and impacts are possible across the TofR.

o Section C: Risk MitigantsThe first several risk mitigants are the same across all function plans: they relate to training, avoiding unsafe conditions, contact information and communications, and members being observant and visible. In addition, several other mitigants are similar because of similarities in the functions themselves, particularly for Parade staging, the Parade, and Post Parade. Most, if not all, committees are already performing many/most of these risk mitigants.

o Section D: Safety Briefing Key ContentMany of the reminders for safety briefings are identical or similar because they relate to being observant, roles, and communications.

o Section F: Escalation and Section G: Media Protocol for Crisis CommunicationsSection F is nearly identical for all committees because it follows existing TofR structure and procedures. Section G is identical across all functions because crisis communications are handled by TofR staff.

Standard function plans are written so that each can be printed on one letter-size page, front and back.

9-21-18 - - - Page 3 of 30

Guidelines and function plans are included in a single document; the document also includes the Safety Checklist, Standard Safety Responses, and contact information for Liaison & Planning’s Risk/Safety Team.

Emergency Response Plan for the Parade (ERP)This document addresses how the TofR will plan for and respond to extraordinary situations of an emergency nature. It also describes the Tournament Problem Coordination Center (TPCC), a group of around 15 to 20 experienced TofR leadership and members who gather on Parade morning to monitor the Parade, assist with certain complex or multi-committee problems (“normal” operations), and, if necessary, run TofR emergency operations and coordinate with first responders and the City of Pasadena (“emergency” operations). The ERP is provided to TPCC representatives, Chairs, Vice Chairs, and senior leadership of the TofR.

Committees Still Manage Operational Risks

Individual committees remain wholly responsible for identifying and managing the common and uncommon operational risks associated with their committee’s activities, such as absent members, putting a float under tow, transporting and reuniting drop-out band members with bands, and so on. It is not always easy to determine when a risk is operational or safety related and many risks or incidents may appear to be either or both. For example, a drop-out band member may be placed in a transport van, which is completely an operational response, but if the band member faints and needs medical care, the situation becomes a safety issue. When in doubt, members should err on the side of caution by treating the incident as a safety issue.

Create a Committee Phone Tree

Committees are requested to create a committee phone tree to enable prompt and efficient communications about safety-related incidents or emergencies and to have this document readily available during TofR activities. Most, if not all, committees already have a document that can be used as a phone tree. All that is needed is to describe the roles and responsibilities for making notification.

A phone tree is a list of committee members and their phone numbers, along with a structure for making phone calls or texts to the members. If an individual on the phone tree can’t be reached, the caller reaches out to the next person on the list. For large committees with subcommittees and captains, the most likely path is:

1. Chair gets call informing him/her of a safety incident, emergency, or response that needs to be conveyed to all members

2. Chair calls Vice Chair(s) with message3. Each Vice Chair calls the captain(s) who report to him/her4. Captain(s) call assistant captain(s) and all members of their own subcommittee

For smaller committees, the phone tree may consist of the Chair calling everyone on the committee, the Vice Chair making all the calls, or splitting the calls to members between the Chair & Vice Chair. The committee roster can be used as the basis for the committee phone tree.

Use of the committee phone tree for emergencies is unlikely, but potential examples of when it might be used include a delay or cancellation of an event or the Parade or a change in location due to hazards at the original site.

9-21-18 - - - Page 4 of 30

Committees Conduct Safety Training for Members

Committees are expected to provide Risk/Safety training to their members during one or more of their meetings. The training may be conducted by the Chair, Vice Chair, a designee with particular expertise, or a combination. A standard slide deck is provided to facilitate the training. A Word document with the same content is also provided for Committees whose training will not include projecting slides. Committees should modify the standard deck or document as necessary, to include information specific to their own Committee responsibilities and experience. Committees are also expected to provide members with the one-page handout of the TofR Standard Safety Responses during training.

Add “Conduct Safety Briefing” to Hustle Sheets and Conduct Briefing

When a hustle sheet is prepared for a function, one line stating “Conduct Safety Briefing” should be added to the hustle sheet and a (usually) very short briefing should be conducted before the function begins. A briefing is a quick walk-through of key points related to safety – similar to a checklist - and serves as a reminder to members immediately before an activity. Standard content for the briefings is provided in the Function Plans, but committees should add to or modify the content as necessary, to reflect current conditions. Most briefings will be a minute or shorter.

Many committees already have a short committee-wide meeting at the start of the function and the safety briefing should be a part of it. For committees that do not or are not able to conduct a group meeting, the information may be shared in smaller meetings held by captains or conveyed via an alternate method.

Be Collaborative and Observant

Even with the best of plans and intentions, the unexpected can happen. When an unexpected event occurs, talking over the conditions and incident, and collaborating on responses and solutions, is recommended when possible (sometimes it isn’t). When members and leadership are observant of the environment and conditions, they may be able to identify and address potential concerns before they rise to the level of a more complex incident or response. For that reason, all members are encouraged to be observant to help the TofR reduce and mitigate potential risks.

9-21-18 - - - Page 5 of 30

Statement of Expectations of Volunteers

In 2017, the TofR developed a statement regarding expectations of volunteers in an emergency. The statement is distributed to members late each year as a reminder. TofR Risk/Safety materials use the expectations as the foundation for planning and response. A copy of the statement is provided below.

Volunteer Statement (dtd Dec 27, 2017)

The Tournament of Roses appreciates the hours and service that its Members give to bring a premier New Year’s celebration to Pasadena, our visitors, participants and the world. The work of the membership is to assist in helping others enjoy our Parade, Game and other activities throughout the year.

As we look at the world’s events, it is crucial that we plan for possible emergencies and natural disasters. The Association continues to work with consultants, Pasadena Police and Fire Departments, the Red Cross and Federal Agencies.

It is important that Members know that their first priority in any emergency incident is their own safety and well-being. No Member is asked to risk injury or personal safety during an emergency or to perform medical/life saving measures.

Further, it is important that Members know that their assistance during emergency incidents is guidance to the degree that they feel comfortable, not a charge or assignment. Members should only perform those safety responses with which they are comfortable. The Association has determined safety responses to a number of possible incidents, from lost minors to earthquakes. Committee safety trainings and materials have been based on this approach and include the standard safety responses.

For each of these incidents, we ask that Members be informed of the evacuation procedures as outlined for a particular event and other standard safety responses and make their own decisions about their ability and comfort level to respond. If at any time, a Member does not feel that they should or can comfortably assist in certain tasks, they should let their Chair know ahead of time.

The awareness of our surroundings as per the See Something Say Something program and the effort by a Member to report all incidents when seen are invaluable to the emergency operations of our events and greatly appreciated.

9-21-18 - - - Page 6 of 30

1. Functions held at TOURNAMENT HOUSE

A. Committees & Functions

All Committees – MeetingsCommunity Relations – Community ReceptionCoronation-VIP Tailgate – Royal Court TryoutsEquestrian – Committee OrientationFloat Entries – Sponsor Breakfast, Photo DayFood Services – Volunteer BreakfastFormation – Camp FACHeritage – Public Tours, Queens’ Luncheon, Tours for Outside OrganizationsHost – Festival Guests Reception, President’s Party BreakfastLiaison & Planning – Street MeetingsMembership Development – Receptions: Prospective Member & Membership Appreciation; Interviews and Orientation: Members & College InternsMusic – Incoming Band Directors’ DinnerQueen & Court – Royal Court DinnerSpecial Events –Past Presidents’ Lunch, Support of multiple other Committees’ eventsStudent Ambassadors – Meet & Greet, OrientationTournament Auxiliary Committee (TAC) - ReceptionTournament Entries – Scout Recognition Reception, Floral Decorator’s ReceptionTournament Staff – Installation Dinner, Chair/Vice Chair(s) Reception, VIP Breakfast, Events for Outside OrganizationsTV Radio – Broadcasters’ OrientationUniversity Entertainment – Conference Delegates Reception

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants 1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible6. Work with staff, members and caterers to maintain safe environment (as applicable)7. For events that are not regular meetings, walk through the House and ensure:

a. Electrical cords and cables are covered, taped, blocked off, etc. to avoid tripping b. Fire extinguishers next to all open flames when applicable c. Exits are clearly marked and free of obstructions d. Vehicles are not blocking paths or driveways e. If it is rainy, place safety mats on front steps, provide umbrella stand, and cordon

off muddy areas f. If it is warm, provide bottled water and shade for guests

9-21-18 - - - Page 7 of 30

g. If it is dark, turn on outdoor lights8. Complete Safety Checklist when applicable (if multiple Committees are involved,

Committees jointly determine who completes Checklist at time of event)a. Brief members on basic food safety when applicable

9. Allow access to venue only to authorized individuals. If credentials are required, it is the Committee’s responsibility to maintain, communicate, and enforce the credentialing process

10. At start of event, make announcement regarding exits (and, if necessary, rally points) and identify Committee members from whom attendees can request assistance

D. Safety Briefing Key Content

(generally for functions other than Committee meetings)

1. Note exits and any details or potential concerns specific to event at the House, such as access, egress, and evacuation routes, uneven ground, electrical cords, lights, etc.

2. Identify Event/Subcommittee Captain(s), floor wardens, Chair, and Vice Chair(s) for escalation

3. Remind Committee members about:a. Call 9-1-1 for a confirmed emergencyb. Being observant and visiblec. “See Something, Say Something”d. TofR Standard Safety Responses, evacuation/exit procedures, and member rolee. Primary and back-up communications channels for safety-related messages

4. Review food safety basics5. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation(if needed)

1. Notify Event/Subcommittee Captain(s) and floor warden2. Notify Chair and Vice Chair(s) 3. Notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 8 of 30

2. Functions held INDOORS at OFFSITE VENUES

A. Committees & Functions

Coronation/VIP Tailgate – Royal Ball, Coronation Decorating Places – Float Viewing, Girl Scout Night (if applicable)Equestrian – Marshall’s Dinner, Marshall’s Working BreakfastFloat Construction – Float Operators Dinner Formation Area – December MeetingJudging – Judges DinnerLiaison & Planning – Police Luncheon Membership – All-Member MeetingMusic – Band Directors Brunch, Band Directors Working BreakfastTransportation – Honda Vans and Cars Pick-up and Drop-offTofR Staff – Voting Members Meeting, Various Special EventsTV Radio – Broadcasters’ ReceptionUniversity Entertainment - Coaches Dinner, Beef Bowl, Comedy Club, ESPN Sports Zone Spouses Lunch/Spa Event, Parents Reception, Conference Officials Breakfast

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants 1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible6. Carry contact information for venue personnel7. Provide contact information of key Committee members to venue and contract

personnel leaders and/or contacts8. Work with venue owner, staff, and contract personnel if applicable, to maintain safe

environment9. If available, obtain and review site evacuation procedures and any other safety/security

procedures from venue owner or staff. If not available, discuss verbally with owner, staff, and contact personnel.

10. Walk through venue prior to event with site representative and contract personnel to discuss set-up of area or room, including stage or podium area, if used, and note and address any potential risk/safety issues

11. Allow access to venue only to authorized individuals. If credentials are required, it is the Committee’s responsibility to maintain, communicate, and enforce the credentialing process.

12. Obtain current weather forecasts, identify potential impacts, and take action as appropriate

13. Walk through venue, including stage or podium area, if used, on day of event,

9-21-18 - - - Page 9 of 30

preferably with representative of site and contract personnel, to review set-up:a. Electrical cords and cables are covered, taped, blocked off, etc. to avoid trippingb. Overhead and other lights appear securec. Exits are clearly marked and free of obstructionsd. Aisles allow for orderly and efficient exiting

14. If appropriate, designate a rally point for attendees to gather after an evacuation15. At start of event, make announcement regarding exits (and, if necessary, rally points)

and identify Committee members from whom attendees can request assistance16. On day of event, have contact information for venue personnel who can fix any hazards

or correct any problems

D. Safety Briefing Key Content

1. Note exits and any details or potential concerns specific to venue, such as access, egress, and evacuation routes, uneven ground, electrical cords, etc.

2. Identify Event/Subcommittee Captain(s), Chair, and Vice Chair(s) for escalation3. Remind Committee members about:

a. Being observant and visible b. “See Something, Say Something”c. TofR Standard Safety Responses, evacuation/exit procedures, and member roled. Primary and back-up communications channels for safety-related messages

4. Information about venue owner’s risk/safety procedures and plans, if appropriate5. Describe member roles if venue needs to be evacuated6. Review current weather forecasts and potential impact 7. Other (specific to Committee and event)8. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation(if needed)

1. Notify Event/Subcommittee Captain(s), Chair and Vice Chair(s) (or designees)2. Chair or Vice Chair(s) (or designee) notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional actions or notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 10 of 30

3. Functions held OUTDOORS at OFFSITE VENUES

A. Committees & Functions

Decorating Places – Expo VillageEquestrian – EquestfestMembership Development – Family PicnicMusic – Bandfest, Band Photos at Rose Bowl, DisbandingParade Operations – Super Saturday (Honda Training, etc.)Special Events – Kick-off BBQUniversity Entertainment - Disneyland

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants 1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible6. Carry contact information for offsite venue personnel and contract personnel, such as

security or transportation management, who can fix hazards or correct problems7. Provide contact information of key Committee members to venue and contract

personnel leaders and/or contacts8. Work collaboratively with venue owner, contract personnel, Red Cross, and public

safety agencies to produce and maintain safe environment9. If available and appropriate, obtain and review site evacuation procedures and other

safety/security procedures from venue owner or event staff. If not available, discuss verbally with owner, staff or appropriate contract personnel.

10. Walk through venue prior to event with representative of site and contract personnel to discuss set-up of area and note and address any potential risk/safety issues

11. Walk through venue on day of event, preferably with representative of site and contract personnel, and possibly with Fire Marshall, to review set-up:

a. Electrical cords and cables are covered, taped, blocked off, etc. to avoid tripping

b. Overhead and other lights appear securec. Exits are clearly marked and free of obstructionsd. Aisles allow for orderly and efficient exiting

12. Allow access to venue only to authorized individuals. If credentials are required, it is the Committee’s responsibility to maintain, communicate, and enforce the credentialing process.

13. Obtain current weather forecasts, identify potential impacts, and take action as appropriate

14. At start of event, make announcement regarding exits and identify Committee members from whom attendees can request assistance

9-21-18 - - - Page 11 of 30

15. Place volunteers at key locations to protect from unauthorized access to restricted areas or manage traffic of people, vehicles, and/or horses

16. Confirm with participant leadership (Band Directors, Equestrian Marshals) that their groups have a plan for managing a count of their group if evacuation occurs

17. Have contact information for participant leadership and let them know how you will communicate and respond if an evacuation or other incident requiring follow-up occurs

18. On day of event, have contact information for venue personnel who can fix any hazards or correct any problems

19. For Float Viewing, Bandfest, and Equestfest: Arrange for onsite Red Cross presence for medical first aid

20. For Equestfest: Arrange for onsite or on-call veterinarian support, or confirm that Equestrian units have access to veterinarian care if needed

21. For Equestfest: Arrange for mounted TofR volunteers to guide horses and provide aid in arena, corrals, and barns as needed

D. Safety Briefing Key Content

1. Note exits and any details or potential concerns specific to venue, such as access, egress, and evacuation routes, uneven ground, electrical cords, etc.

2. Identify Event/Subcommittee Captain(s)s, Chair, and Vice Chair(s) for escalation3. Remind Committee members about:

a. Being observant and visible b. “See Something, Say Something”c. TofR Standard Safety Responses, evacuation/exit procedures, and member roled. Primary and back-up communications channels for safety-related messages

4. Information about venue owner’s risk/safety procedures and plans, if appropriate5. Describe member roles if grandstands or venue needs to be evacuated6. Review current weather forecasts and potential impact 7. Other (specific to Committee and event)8. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation(if needed)

1. Notify Event/Subcommittee Captain(s), Chair and Vice Chair(s) (or designees)2. Chair or Vice Chair(s) (or designee) notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional actions or notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 12 of 30

4. Functions held in TENTS

A. Committees & Functions

Coronation/VIP Tailgate - VIP TailgateDecorating Places – Night Tours Dinner; Float Viewing and Girl Scout Night (if applicable)Media Operations/Hall of Fame - Hall of Fame LunchSpecial Events and University Entertainment - Parents Reception

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants

1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible6. Work collaboratively with contract personnel to produce and maintain safe

environment7. Walk through venue prior to event with representatives of contract personnel

(electrical, lighting, plumbing, security, etc.) to discuss set-up of area and note and address any potential risk/safety issues (when possible)

8. Walk through venue on day of event, preferably with representative of contract personnel, and possibly with Fire Marshall, to review set-up:

a. Electrical cords and cables and any ground-level piping are covered, taped, blocked off, etc. to avoid tripping

b. Overhead and other lights appear securec. Exits are clearly marked and free of obstructionsd. Aisles allow for orderly and efficient exiting

9. Allow access to venue only to authorized individuals. If credentials are required, it is the Committee’s responsibility to maintain, communicate, and enforce the credentialing process.

10. Obtain current weather forecasts, identify potential impacts, and take action as appropriate

11. Put volunteers at key locations to protect from unauthorized access to restricted areas or manage people and vehicles, if appropriate

12. Carry contact information for contracted personnel who support safety, including lighting, security, electrical, etc. and who can fix problems or remove hazards

13. Provide contact information of key Committee members to venue and contract personnel leadership and/or contacts

14. At start of event, make announcement regarding exits and identify Committee members from whom attendees can request assistance

D. Safety Briefing Key Content

1. Note exits and any details or potential concerns specific to venue, such as access, egress, and evacuation routes, uneven ground, electrical cords, etc.

9-21-18 - - - Page 13 of 30

2. Identify Event/Subcommittee Captain(s)s, Chair, and Vice Chair(s) for escalation3. Remind Committee members about:

a. Being observant, especially of tent interfaces with electrical and heating elements, and visible,

b. “See Something, Say Something”c. TofR Standard Safety Responses, evacuation/exit procedures, and member roled. Primary and back-up communications channels for safety-related messages

4. Describe member roles if venue needs to be evacuated5. Review current weather forecasts and potential impact 6. Other (specific to Committee and event)7. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation (if needed)

1. Notify Event/Subcommittee Captain(s), Chair and Vice Chair(s) (or designees)2. Chair or Vice Chair(s) (or designee) notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional actions or notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 14 of 30

5. PARADE STAGING Functions

A. Committees

EquestrianFloat ConstructionFloat EntriesFood Services

Formation AreaMusicParade Operations

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants

1. Conduct TofR safety training for Committees and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible6. Work with law enforcement and contract security to maintain safe environment7. Conduct Honda Familiarization for all riders8. Maintain, communicate, and enforce float visibility standards9. Conduct fire extinguisher training and verify that fire extinguishers are in place10. Conduct tow bar training and verify that tow bars are in place11. Maintain, train members, communicate and enforce float safety rules during convoy,

while parked, and during Parade start-up (no loose items, authorized riders & outwalkers only, safety belts, hand signals, safe distance, pink driving line, etc.)

12. Allow access to venue only to authorized individuals. If credentials are required, maintain, communicate, and enforce the credentialing process.

13. Obtain current weather forecasts, identify potential impacts, and take action as appropriate

14. Assess animal well-being15. Float Construction and Parade Operations: Maintain, communicate, and enforce

convoy procedures16. Parade Operations: Maintain, communicate, and enforce perimeters around floats and

access to floats; check riders and outwalkers for wristbands17. Equestrian: Arrange for farrier with Parade experience or knowledge to be available to

units for consultation in advance of Parade. Consult with farrier about any weather issues or Parade route conditions that may affect the type of horseshoes used.

18. Equestrian: Arrange for farrier and veterinarian to be on call for animal issues during staging

D. Safety Briefing Key Content

1. Float Construction and Parade Operations, at start of convoy: review convoy procedures

2. Identify Event/Subcommittee Captain(s)s, Chair, and Vice Chair(s) for escalation3. Remind Committee members about:

a. Being observant and visible

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b. Doing a quick safety check of floats (riders belted in, visibility good, no loose items, etc.) immediately before start of Parade

c. “See Something, Say Something”d. TofR Standard Safety Responses and member rolee. Use of TofR Channel 1 and/or line-of-sight public safety officer for reporting

emergencies. If radio or public safety officer are not available, call 9-1-1f. Communications channels for Committee to share safety-related messages

that are not about reporting emergencies4. Review current weather forecasts and potential impact 5. Other (specific to Committee and event)6. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation (if needed)

1. Notify Event/Subcommittee Captain(s)2. Notify Chair and Vice Chair(s)3. Notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Heidi Hoff at 626-676-8793 (cell). If Heidi is not available, contact (2) Candy Carlson at 310-749-2820 (cell); if she is not available, contact (3) David Eads at 626-644-7064 (cell). If no one is available and after 5:00 a.m. contact the TPCC.

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 16 of 30

6. PARADE

A. Committees

PARADE OPERATIONS is LEADEquestrianFloat ConstructionFloat EntriesFormation Area

Media Operations/Hall of FameMusicTournament EntriesTransportation

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants 1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible (except on TV)6. Work with law enforcement and contract security to maintain safe environment7. Conduct Honda Familiarization for all riders8. Maintain, communicate, and enforce float visibility standards9. Conduct fire extinguisher training and verify that fire extinguishers are in place10. Conduct tow bar training and verify that tow bars are in place11. Maintain, train members, communicate and enforce float safety rules during Parade

start-up and Parade (no loose items, authorized riders & outwalkers only, safety belts, hand signals, safe distance, pink driving line, etc.)

12. Obtain current weather forecasts, identify potential impacts, and take action as appropriate

13. Ensure all tow trucks have water for participants who need it during Parade14. Maintain, communicate and enforce runaway float procedures with all Parade

personnel and float operators15. Present information on runaway float procedures to band directors and equestrian

marshals at their respective working breakfasts16. Maintain and communicate a back-up plan for Committee communications if TofR

radios become unreliable17. Allow access to venue only to authorized individuals. If credentials are required, it is

the Committee’s responsibility to maintain, communicate, and enforce the credentialing process.

18. Train Committee on how to identify and handle fluid spills (oil, water, gasoline)19. Train Committee on how to identify potential issues related to animal welfare or

animal control20. Train Committee on potential items or activity that may cause the Parade route to

become hazardous (tortillas, silly string, streamers, liquids, etc.)9-21-18 - - - Page 17 of 30

21. Maintain animal control contact information in Parade Operations Center (POC)22. Parade Operations: Maintain, communicate and enforce rules for float liaisons, unit

managers, and troubleshooters traveling the route23. Equestrian: Arrange for veterinarians to be on call for animal issues during Parade24. Equestrian: Hire equine ambulance for use if horse is injured during Parade25. Maintain and communicate evacuation plan and rally locations for participants

D. Safety Briefing Key Content

1. Identify Unit Managers, Area Managers (Troubleshooters), Event/Subcommittee Captain(s)s, Chair, and Vice Chair(s) for escalation

2. Remind Committee members:a. Be observant and visible b. Keep an eye on float safety during Parade (safe distance, riders belted in,

visibility good, no loose items, etc.)c. “See Something, Say Something”d. TofR Standard Safety Responses and member rolee. Use of TofR Channel 1 and/or line-of-sight public safety officer for reporting

emergencies. If radio or public safety officer are not available, call 9-1-1f. Communications channels for Committee to share safety-related messages

that are not about reporting emergencies g. Be alert for and prepared to handle fluid spill (oil, water, gasoline)h. Be alert for and prepared to report any concerns regarding animal welfare or

animal controli. Be alert for and prepared to report any concerns about the Parade route

becoming hazardous (tortillas, silly string, streamers, liquids, etc.)3. Review current weather forecasts and potential impact 4. Review general evacuation routes5. Other (specific to Committee)6. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation (if needed)

1. Notify Unit Manager or Area Manager (Troubleshooter)2. Notify Parade Manager 3. Notify Chair and Vice Chair(s)4. Notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional notifications5. For emergency situations, notify the Tournament Problem Coordination Center (TPCC) via TofR Channel 1 radio or by calling 626-585-7441 or 626-585-3314

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Heidi Hoff at 626-676-8793 (cell). If Heidi is not available, contact (2) Candy Carlson at 310-749-2820 (cell); if she is not available, contact (3) David Eads at 626-644-7064 (cell). If no one is available, contact the TPCC

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 18 of 30

7. POST PARADE

A. Committees

POST PARADE is LEADFood Services Float ConstructionCommunications and Credentials

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants

1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link; emphasize lost minor/elder/other responses

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Maintain multiple communication channels for members when possible and

appropriate (TofR radios, PA system cross the park, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

5. Committee members should be observant and visible6. Work collaboratively with law enforcement and contract security to maintain safe

environment7. Walk through venue to look for potential safety issues and correct them before

opening to public8. Conduct Honda familiarization for all riders9. Maintain, train members, communicate, and enforce move-out procedures10. Conduct fire extinguisher training and verify that fire extinguishers are in place11. Maintain, train members, communicate, and enforce float safety rules that apply

during parking floats, public viewing, and move-out (safety belts, safe distance, no unauthorized personnel on floats, etc.)

a. Provide reflective vests for volunteers working around moving floats12. Allow access to venue only to authorized individuals. If credentials are required,

maintain, communicate, and enforce the credentialing process.13. Ensure only credentialed individuals have access to vendor locations and TofR

Headquarters14. Obtain current weather forecasts, identify potential impacts, and take action as

appropriate, particularly if weather is forecast to be unusually hot15. Train members to identify symptoms associated with people overheating16. Maintain, communicate, and enforce perimeters around floats and access to floats;

ensure barricades are at agreed-upon distance 17. Identify possible locations for guests and members to shelter if weather or other

conditions make necessaryD. Safety Briefing Key Content

1. Identify Event/Subcommittee Captain(s)s, Chair, and Vice Chair(s) for escalation2. Remind Committee members:

a. Be observant and visible b. “See Something, Say Something”

9-21-18 - - - Page 19 of 30

c. TofR Standard Safety Responses and member roled. Primary and back-up communications channels for safety-related messagese. Wear reflective vests around moving floatsf. Be alert for and prepared to handle guests with heat-related symptoms, if

weather is forecast to be hot3. Review current weather forecasts and potential impact 4. Review general evacuation routes5. Other (specific to Committee)6. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation (if needed)

1. Notify Event/Subcommittee Captain(s)2. Notify Chair and Vice Chair(s)3. Notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 20 of 30

8. Queen & Court and Student Ambassadors

A. Committees & Events

Queen and Court – All Events and ActivitiesStudent Ambassadors – All Events and Activities

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants 1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Discuss Code of Conduct with Committee members and spouses when involved and

provide them with copy5. Carry contact information for all Court members and parents or Ambassadors and

parents and keep copies in Committee vehicles6. Provide Queen & Court parents with contact information for all Committee members

and spouses. Provide Student Ambassador parents with contact information for Chair and Vice Chair(s).

7. Court and Ambassadors should program Committee member (and spouses if applicable) names and phone numbers into their phones

8. Provide contact information of key Committee members to hosting Committees and appropriate contract personnel

9. Maintain multiple communication channels for members when possible and appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

10. In a private and considerate manner, without requiring disclosure, attempt to learn of allergies and medical or other conditions that may affect the safety of a Court member or Ambassador; be watchful of potential hazards and supportive of Court and Ambassador safety choices related to allergies or other conditions

11. No alcohol, inappropriate drug use, or tobacco use by any TofR-associated adult when in presence of Court or Ambassadors, even if not driving

12. Conduct background and DMV checks on Committee members13. Whenever Court or Ambassadors have activities or attend events:

a. Queen & Court prepares Hustle Sheet for each event that includes any special or specific precautions and review applicable Standard Event Plan.

b. Student Ambassadors liaison Committee member for event obtains hustle sheet from hosting Committee and uses portion related to Ambassador duties as assigned by hosting Committee.

c. Committee members should be observant and visible14. Train Court and Ambassadors to give signal and/or walk away to a safe location when

feeling unsafe, uncomfortable, harassed, or embarrassed; Committee members intervene when necessary

15. Train Court and Ambassadors to be aware of where the nearest Committee member or adult is located

9-21-18 - - - Page 21 of 30

16. Do not leave Court member or Ambassador alone unless they are in short line of sight of an adult or authority

17. Always have at least one Committee member or trained spouse with Court or one Committee member with Ambassadors

18. For larger events, multiple Committee members attend and observe19. Identify the host or hosting Committee’s leaders at their event, in case Committee

member needs to ask for help 20. Keep first aid supplies in Queen’s Bag and vans OR in Student Ambassador vehicles 21. Carry Consent to Treat (medical release) forms and keep copies in Committee vehicles22. During Parade, have Q&C vehicles shadowing on Walnut, with maps and rally points in

each van a. In case of true emergency or when ordered, evacuate Court to shadow vehicles

and transport to safe locationb. Monitor radio communications about emergencyc. Inform security guards and unit leader about evacuation plan and procedures

before Parade23. Report any inappropriate behavior of Committee members to Chair promptly (Vice

Chair(s), if Chair is not available)

D. Safety Briefing Key Content

1. Note exits and share plan for exiting the event unexpectedly2. Identify Event/Subcommittee Captain(s), Chair, and Vice Chair(s) for escalation 3. Remind Committee members about:

a. Being observant and visibleb. “See Something, Say Something”c. The signal for discomfortd. Location of contact information and Consent to Treat formse. TofR Standard Safety Responses and member rolesf. Primary and back-up communications channels for safety-related messages

4. Other (specific to Committee and event)5. Questions

E. Response Use TofR Standard Safety Responses

F. Escalation (if needed)

1. Notify Event/Subcommittee Captain(s), Chair and Vice Chair(s) (or designees)2. Chair or Vice Chair(s) (or designee) notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional actions or notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

Student Ambassadors – Be alert and aware of Ambassadors who may have language barriers and use smartphones as translation aids; they may need extra attention when safety is at issue

9-21-18 - - - Page 22 of 30

9. TofR-hosted Guests and Parade Dignitaries

A. Committees & Guests

Host – TofR-hosted guests in Tournament Grandstands at TV CornerMedia Operations/Hall of Fame – Hall of Fame members (Parade dignitaries)Tournament Entries – President, Grand Marshall, Pasadena Mayor (Parade dignitaries)Tournament Grandstands – Guests in Grandstands at 14 South Orange GroveTransportation – Parade vehiclesTV/Radio - BroadcastersUniversity Entertainment – Conference Guests

B. Potential Risks and Impacts

1. Minor (or elder/other) is lost 10. Earthquake2. Reporting missing minor (or elder/other) 11. Food-borne illness3. Medical emergency 12. Air-borne illness4. Unattended package 13. Vehicle/Bus accident (TofR vehicle)5. Suspicious/Malicious person 14. Lightning or extreme rain6. Unauthorized person 15. High wind7. House incident with evacuation 16. Active shooter8. Incidents at offsite venues 17. Public panic9. Fire 18. Delay or cancellation of Parade

C. Risk Mitigants

1. Conduct TofR safety training for Committee and provide them with standard safety information via hard-copy or website link

2. Avoid, delay, and/or do not hold events when safety is knowingly at risk3. Carry contact information and phone tree for Committee members and the “See

Something, Say Something” number (626-744-4241)4. Carry contact information for guests, broadcasters and broadcast support teams,

members in vehicles with Parade dignitaries, and conference guests.5. Provide guests, broadcasters and their support teams, conference guests, and

members in Parade vehicles with appropriate contact information for key Committee members.

6. Maintain multiple communication channels for members when possible and appropriate (TofR radios, Zello, mobile phones); be prepared to use back-up methods if TofR radios become unreliable or as appropriate

7. Committee members should be observant and visible (except on TV)8. During Parade, have TofR-hired vehicles shadowing on Walnut, with maps and rally

points in each vehicle a. In case of true emergency or when ordered, evacuate Parade dignitaries to

shadow vehicles and transport to safe locationb. Monitor radio communications about emergencyc. Inform security guards and unit manager about evacuation plan and

procedures before Parade

D. Safety Briefing Key Content

1. Note exits and share plan for exiting the event unexpectedly2. Identify Event/Subcommittee Captain(s), Chair, and Vice Chair(s) for escalation 3. Remind Committee members about:

a. Being observant and visibleb. “See Something, Say Something”c. TofR Standard Safety Responses and member roled. Primary and back-up communications channels for safety-related messagese. Location of any TofR vehicles to be used for transporting TofR guests

4. Other (specific to Committee and event)5. Questions

E. Response Use TofR Standard Safety Responses

9-21-18 - - - Page 23 of 30

F. Escalation (if needed)

1. Notify Event/Subcommittee Captain(s), Chair and Vice Chair(s) (or designees)2. Chair or Vice Chair(s) (or designee) notify Executive Committee sponsor (if needed) and follow his/her guidance regarding additional actions or notifications

G. Media Protocol for Crisis Communications (if needed)

To be followed if an accident or incident may potentially result in media inquiries. Media should be directed to Heidi Hoff, Candy Carlson, or David Eads (see below).If a Committee is attending an event organized by another Committee, the host Committee should initiate the media protocol, unless otherwise determined at the event

Chair, Vice Chair(s), or designee contact Tournament House at 626-449-4100 and ask for Heidi Hoff. If Heidi is not available, ask for (2) Candy Carlson; if she is not available, ask for (3) David Eads. Cell numbers for use when House is closed: Heidi, 626-676-8793; Candy, 310-749-2820; David, 626-644-7064

H. Special Considerations

<Information specific to a single Committee is added here. If the information applies to multiple Committees, it becomes part of the standardized information>

9-21-18 - - - Page 24 of 30

10. Safety Checklist

Yes No N/AGeneral

1 Are electrical cords or cables taped or covered with safety mats when they cross walkways?

2 Are fire extinguishers available?3 If available, are fire extinguishers located near flames, whether indoors or outdoors?4 Is venue sufficiently lit indoors?5 Is the outside sufficiently lit for guests to see entry, steps, etc.?6 Do lights and wiring appear secure?7 Is access for the disabled readily identified and operational?8 Is a person stationed at the entry to welcome and direct guests, if needed?9 Are TofR Incident Forms available?

When Serving Food & Beverages 10 Is a sink or mobile washing station available for hand washing?11 Ask Caterer: Is hot food kept at 140 degrees or hotter?12 Ask Caterer: Is cold food kept at 40 degrees or lower?13 Ask Caterer: is ice used to cool food kept separate from ice used for beverages?14 Ask Caterer: if outdoors, are covers needed to protect food from insects, leaves, etc.?

If Rainy or Wet15 Are safety mats at entrances and/or walkways?16 Are muddy or soft spots on lawn, parking lot, or other outdoors area hazardous?

Note if any of the following should be done: (a) close parts or all of area to guests, (b) post warning, (c) cordon off area, (d) station member to warn guests, (e) other

17 Are outdoor pathways slick or muddy?Note if any of the following should be done: (a) close path, (b) post warning, (c) cordon off area, (d) station member to warn guests, (e) other

For Hot Weather18 Is water available for guests?19 Are sheltered or shady areas provided for guests who are outdoors?

At Tournament House20 Are vehicles parked in marked spaces and not blocking any pathways or driveway?21 If rainy or wet, is a container provided for umbrellas?22 If rainy or wet, should marble entry be closed off?23 If rainy or wet, should guests enter through office instead of front door?

Comments

9-21-18 - - - Page 25 of 30

TofR Standard Safety Responses

Tournament members are asked to report emergencies to authorities. They assist in emergencies to the extent that they are comfortable and believe they are able to do so.

FOLLOW THESE STEPS TO REPORT AN EMERGENCY

1. “I am reporting an emergency.” Wait to hear response2. “My name is _______________.” 3. “The location is ___________.” Use N, S, E, W designations to give specific corner/location of the emergency4. “The emergency is ____________.” Report type and specifics regarding emergency: WHAT happened, WHO is

affected, are first responders involved, etc. For Medical Emergencies – gender, age, and symptoms or medical issue

The TPCC is the Tournament Problem Coordination Center, which (1) handles complex problems involving multiple committees and (2) reports and liaises with emergency responders. The TPCC is operational and responds to TofR Ch1 radio from 5:00 a.m. Parade morning until the last unit reaches Post Parade (usually noon) on Parade Day . If radio is unavailable, the TPCC phone number is 626-585-3314.

Before the TPCC opens, a TofR representative responds to TofR Ch1 radio from 8:00 pm on Dec 31 until 5:00 a.m. on Jan 1 to manage requests for emergency assistance ONLY.

When the TPCC closes, Post Parade takes over TofR Ch1 radio ONLY. At other times, members should call 9-1-1 for police or fire response.

“See Something, Say Something”- 626-744-4241(Pasadena Policy Dept. non-emergency number)

Please complete Incident Report on all incidents reported to TofR Ch1 radio or 9-1-1.

1. Minor (or elder/other) who appears lost1) Calm the minor, stay in place2) Alert any line-of-sight authority (police/fire/security)3) Report on TR radio Ch1 or 9-1-1 as appropriate4) Visually scan area for possible parent5) “Hold” - keep minor in place until authority arrives, write description of minor on Incident Report6) Release lost minor to authority when they arrive and follow their instructions.7) If parent/adult arrives, inform them that the child has been reporting missing to authorities and tell them to wait

for authority’s arrival, so the authorities can properly close the report8) If parent/adult arrives and wants to take minor prior to authority’s arrival, use judgment to determine whether to

release minor if authority is not present: does minor identify parent, show relief to see parent, etc. Record adult’s full name/driver’s license number if possible. If not, write down description or take photograph of adult

9) POST PARADE ONLY: If minor has TofR wristband with parent’s phone number, call parent and ask him/her to come to minor’s location

2. Reported Missing Minor (or elder/other)1) Calm parent, stay in place2) Alert any line-of-sight authority (police/fire/security) and follow their instructions3) Obtain description or picture of minor. Be sure to include in Incident Report, when written4) Report on TR radio Ch1 or 9-1-1 as appropriate to your location, do not describe minor over radio unless/until

asked by authorities or TPCC5) If at Tournament House or other building location, make announcement to request missing minor come to your

location and/or conduct a quick (5 minutes or less) search of location to seek minor

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For All Members with Radios: you will be alerted to an upcoming broadcast about a missing minor via an announcement: “Attention, Members: we have a missing minor broadcast.” Immediately after the alert, step away from crowd noise and turn down your radio or phone so only you can hear (not the crowd). The missing minor information will be broadcast 30 to 60 seconds after the alert. Follow instructions given in the broadcast; do not share information with the public

3. Medical Emergency – (chest pain, dizziness, fainting, overheating)1) Stay with the person until help arrives2) If available, alert line-of-sight authority (police/fire/Red Cross, TofR staff if at House) and follow their instructions3) Request Red Cross if on site4) If person is responsive, ask if they would like you to request 9-1-1

a. If you have any doubt, request 9-1-15) Always report incident on TR radio Ch1 or ask nearby volunteer with radio to report

a. If person is not responsive or make request, ask for 9-1-1 response6) If you do not have radio and person is non-responsive or makes request, call 9-1-1 and follow instructions 7) If at Tournament House, ask if any staff on site are AED trained and can help

4. Unattended Package – Per PPD request1) Do not approach or inspect the unattended item2) If someone identifies the package as belong to them, allow them to take the item3) If no one claims the item, alert any line-of-sight authority (police/fire/security/TofR staff if at House, venue lead)

and follow their instructions4) Step several feet away from suspicious item to report it to TR radio Ch1 or call 9-1-15) Follow instructions given on TR radio Ch1 or 9-1-16) Calmly clear others from immediate area

5. Suspicious/Malicious Person 1) Do not approach or confront a suspicious person2) Alert any line-of-sight authority (police/fire/security, venue lead, TofR staff if at House) and follow their

instructions3) Report person to TR radio Ch1 or call 9-1-1, and follow instructions 4) If person seems dangerous or irrational, clear others from the area5) Watch for the direction the person travels and record description

6. Unauthorized Person1) Person does not seem dangerous: politely inform them that this is a private event and request that they leave2) Person refuses to leave: Alert line-of-sight authority (police/fire/security/venue lead, TofR staff if at House) and

follow their instructions3) If necessary, report person to TR radio Ch1 or call 9-1-1, and follow instructions

7.

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7. House Incident Requiring EvacuationIf the fire/evacuation alarm sounds or people are instructed to leave the building:1) Remain calm and follow instructions from Chair/Vice Chair/Event Captain or TofR Staff acting as Floor Wardens

(Floor Wardens wear orange or yellow reflective safety vests)2) Evacuate promptly and in an orderly manner through the nearest door3) Assemble at the northeast corner of the property (corner of Orange Grove and Arbor. Take keys, purses,

computers, etc. with you, unless the emergency has made meeting location unsafe4) Assist guests as needed, but do not put yourself at risk5) Close doors as rooms are vacated to help contain fire6) Note location of trapped or injured individuals and notify Floor Wardens or emergency responders7) Take a roll call after evacuation, if information is available to do so8) Do not re-enter the building unless officially authorized to do so9) If event is outdoors at House, follow instructions from Chair/Vice Chair/Captain or Floor Wardens to evacuate

property. Assist guests as needed, but do not put yourself at risk. Note any potential trapped or injured individuals and notify Floor Wardens or emergency responders. Do not return to property unless officially authorized

8. Incidents at other venues1) Alert line-of-sight authority (police/fire/security) or venue lead as appropriate2) Defer to their procedures or follow applicable TofR standard responses3) If no venue support and the issue is serious, call 9-1-1 and follow instructions

9. Fire1) Alert line-of-sight authority (police/fire/security/venue lead, TofR staff if at House) and follow their instructions2) Call 9-1-1 or report to TR radio Ch1 and follow instructions 3) Lead people away from fire and/or out of structure if there is a safe path to do so4) If appropriate, pull fire alarm if in sight and easily accessible

10. Earthquake1) Announce: “Stay Calm, Duck, Cover, Hold”2) Stay in place during earthquake3) If there are injuries, report to TR Radio Ch1 or call 9-1-1, and follow instructions 4) After shaking stops, determine if evacuation is necessary. If so, lead guests out of building or venue through safest

route5) Run roll call if list is available6) Re-enter building or venue only if deemed safe by authorities or at discretion of Committee Chair

11. Vehicle/Bus Accident: vehicles hired by TofR Does not apply to vehicles from the Transportation Committee; follow their instructions for accidents Does not apply to buses or vehicles hired by participants1) Follow the safety instructions of the bus driver, if he/she gives them2) Stay with the incident until help arrives, if possible3) Assess for injuries to see if 9-1-1 should be called4) If a minor without a parent is injured, call 9-1-1 and follow instructions 5) If injuries are minor, ask affected adult if he/she would like 9-1-1 called6) If there are no injuries – call police to report accident if driver does not

12.

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12. Food-Borne Illness (may be indicated by multiple persons suffering nausea, headaches, etc.)1) Stop serving food2) Alert Special Events if on site3) Alert venue lead at any external event4) Follow instructions from Special Events, organizing Committee, or venue lead. They will take steps to continue

holding food service and/or work with the caterer for further action5) For ill person: Ask if they would like paramedics, if so, call 9-1-1 and follow instructions 6) If ill person refuses help, make sure they have people with them or that they feel well enough to leave the

premises7) Notify the local Public Health Department (if Special Events or others have not already done so)8) Related: If a person is choking on a bit of food, render immediate first aid if able and willing and/or ask guests with

relevant training to provide aid

13. Air-borne Illness (may be indicated by multiple persons suffering nausea, dizziness, burning eyes, headaches, etc.)1) Report to TR radio Ch1 or call 9-1-12) Follow instructions from Ch1, TPCC, or 9-1-1

14. Lightning and/or Extreme Rain1) Assess situation2) Notify Chair/Vice Chair/Event Captain3) Move to shelter, avoiding trees, high elevations, and power lines if possible4) Unplug devices if it is safe to do so5) If there are serious injuries, report to TofR radio Ch1 or call 9-1-1, and follow instructions

15. High Wind1) Assess situation2) Notify Chair/Vice Chair/Event Captain3) Move away from potential dangers and into a sturdy structure, if possible4) If there are serious injuries or structures collapse, report to TofR radio Ch1 or call 9-1-1, and follow instructions

16. Active Shooter1) Avoid the shooter; stay low to the ground and move away from the threat2) If you and the shooter are indoors, escape outdoors if you can. If not, move to an interior room and deny entry to

the room by locking or barricading the door, hide behind furniture, in a closet, etc. 3) If you and the shooter are outdoors, go inside if you can do so safely. If you can’t get to a building, drop to the

ground and hide behind/beneath bleachers, trees, vehicles, structures, etc.4) Keep quiet5) Lock door to building or hiding place if it doesn’t put you in danger6) If all else fails, defend your life as necessary7) Call 9-1-1 as soon as you can do so safely NOTE: Be prepared for police activity as they search for shooter: keep your hands in sight, make no sudden moves, tell them what you know about the shooter, do not interfere with their mission to apprehend shooter

17. Public Panic1) Report to TR radio Ch1 or call 9-1-12) Follow instructions from Ch1, TPCC, or 9-1-1

18. Parade Delay or Cancellation: before or during Parade1) Follow instructions from public safety officials or TofR leadership

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Handout of TofR Standard Safety ResponsesThe Standard Safety Responses can be printed on one piece of paper, which can then be folded and conveniently carried in a pocket or credential holder. To print the one-page version, use legal paper and print on both sides, flipping on the short edge. Margins are set at 0.3” on all sides, with the footer at 0.1”. If the embedded document does not open or print, please contact a member of the Liaison & Planning Risk/Safety Team.

For More InformationFor feedback, more information, or to discuss TofR risk/safety, please contact a member of the Liaison & Planning Risk/Safety Team.

Name Email Cell PhoneMarla Borowski [email protected] 626-590-3258

Randy Metz [email protected] 626-536-6677Brenda Josephson [email protected] 626-818-0514

Ron Chase [email protected] 818-974-5066

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