THE THREE MODES OF COLLABORATION

TERYN RIKERT

| www.steelcase.com

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Collaboration is a shared effort by two or more people with complementary skills to create a process, product, event, or experience.

I NFORMATIVE

I

E VALUATIVE

NFORMATIVE

I

G

E

ENERATIVE

VALUATIVE

NFORMATIVE

I

G

E

TellingShowingAsking

Responding

ChallengingDefining

CommentingRevising

BrainstormingVisual Capturing

BuildingArraying

Synthesizing

Complexity

I

G

E

Complexity

Val

ue

I

G

E

I

E

G

???

technology addresses the “monkey problem”

TRUST

But, you can’t ignore the gorilla…

TRUST

embodyingbehaviors that build

deal with the gorilla by

I GE

RevealingPausing

CheckingInquiring

ReiteratingClarifyingFocusingEliciting

AligningFacilitating

SummarizingHighlighting

Making speaker visibleProviding access to

content during/afterEnsuring questions +

responses seen/heard by all

I

RevealingPausing

CheckingInquiring

Making group + content visible

Allowing content to be equally editable (?)

Enabling changing to be seen by all

EReiteratingClarifyingFocusingEliciting

Framing the problemMaking intangible visibleSharing ownershipRecognizing unique

contributions

GAligning

FacilitatingSummarizingHighlighting

I

G

E

The best COLLABORATION be it I, E or G

solves for BEHAVIORS before TECHNOLOGY(aka the “GORILLA before MONKEYS” rule)

Now… Go ape.+ Share your stories!

Teryn Rikerttrikert@steelcase.com