The tasks of a housing manager/officer vary depending on the organisation, its size, location and objectives, but typically involve:

setting rents, administering their collection and developing policies to deal with andminimise arrears;

interviewing tenants and giving advice on tenant-landlord relationships, house purchasingand benefits;

inspecting properties;

processing applications for housing improvements and repairs and communicatingoutcomes to tenants;

managing improvement loans and grants and administering repair and maintenanceprogrammes;

managing nuisance orders, collecting information and referring cases to theneighbourhood nuisance team;

preparing cases and attending court hearings;

dealing with breaches of tenancy and leasehold agreements, which could culminate incarrying out evictions;

dealing with abandoned tenancies, squatters and unauthorised occupiers;

dealing with housing applications and the transfer of existing tenants;

liaising with tenant groups, local authority councillors, property professionals and othersupport and welfare organisations, including social workers and estate agents;

liaising with wardens, caretakers, cleaners and maintenance staff;

encouraging and supporting tenants' and residents' groups and attending meetings asrequired;

planning and implementing slum clearance and the demolition of unused properties;

maintaining records and writing reports.

The role may also involve:

recruiting, training, supervising and monitoring staff workload;

generating revenue and implementing budgets;

identifying housing needs;

developing new housing schemes by reusing existing stock or managing new builds;

evaluating the efficiency of housing schemes;

building relationships with the community;

interpreting and implementing housing legislation;

recommending and developing local authority policies;

monitoring and updating contractors' lists;

investigating and responding to client complaints.