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The study of organizational behaviour enablesmanagers to become more effective at their job.Discuss this statement?Organizational Behavior can be seen as a field of study that investigates the impact that individuals,

groups and structures have on behavior within an organization, to enable applying this knowledgetowards improving organizational effectiveness. Organizational Behavior is an important concept for anyorganization, since it deals with the three determinants of behavior in organizations: Individuals, Groupsand Structure. Organizational Behavior then applies the knowledge gained about individuals, groups andthe effect of structure on behavior in order to make organizations work more effectively. In a nut shell, OBis concerned with the study of what people do in an organization and how their behavior affects theorganizations performance. Seeing as OB is concerned with employee related situations, it tends toemphasize behavior related to jobs, work, absenteeism, employment turnover, human performance andmanagement. The organizations base rests on managements philosophy, values, vision and goals. This inturn drives the organizational culture which is composed of the formal organization, informalorganization, and the social environment. The culture determines the type of leadership, communication,and group dynamics within the organization. The workers perceive this as the quality of work life whichdirects their degree of motivation. The final outcomes are performance, individual satisfaction, andpersonal growth and development. All these elements combine to build the model or framework that theorganization operates from. The ability to use the tools of organizational behavior to understand behaviorin organizations is one reason for studying this subject. A second reason is to learn how to apply theseconcepts, theories, and techniques to improve behavior in organizations so that individuals, groups, andorganizations can achieve their goals. Managers are challenged to find new ways to motivate andcoordinate employees to ensure that their goals are aligned with organizational goals. OrganizationalBehavior addresses the following points: Organizational behavior studies the factors that impact individual and group behavior inorganizations and how organizations manage their environments. Organizational behavior provides a setof tools, theories and concepts to understand, analyze, describe, and manage attitudes and behavior inorganizations. The study of organizational behavior can improve and change individual, group, and organizationalBehavior to attain individual, group, and organizational goals. Organizational behavior can be analyzed at three levels: the individual, the group, and the

Organization as a whole. A full understanding must include an examination of behavioral factors at eachlevel.

A managers job is to use the tools of organizational behavior to increase effectiveness, and theorganizations ability to achieve its goal. Management is the process of planning, organizing, leading, andcontrolling an organizations human, financial, material, and other resources to increase its effectiveness.In view of the fact that OB is the grounds on which an organization builds itself, Psychology, Sociologyand Anthropology play a vital role in understanding workplace behavior and employee related situations.Psychology is a science which seeks to measure, explain and sometimes change the behavior of humans.Early organizational psychologists concerned themselves with the problems of fatigue, boredom, andother factors which could have an effect on efficient workforce performance. More recently, contributionsin the field of organizational psychology have expanded to learning, perception, personality, emotions, jobsatisfaction, decision making processes, leadership, needs and motivational forces, employee selectiontechniques and job stress.

Sociology Studies people in relation to their social environment or culture. Sociologists have contributedto OB through their study of group behavior in organizations, both formal and complex. Sociology hascontributed to research on organizational culture, formal organization theory and structure,organizational techniques, communications, power and conflict.

Anthropology is the study of societies to learn about human beings and their activities. Work on thisfield has helped understanding differences in fundamental values, attitudes and behavior between peoplein different countries and within different organizations.Organizational Behavior is an indigenous learning of techniques which deals with the knowledge gainedabout individuals, groups and the effect of structure on behavior in order to make organizations workmore effectively. Through these methods a budding manager can gain several virtues to induce personal

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growth of self and group related issues. Since managers are individuals who achieve goals through otherpeople, OB makes us aware of the various roles we need to play as managers to encourage the workforceto work with more satisfaction and profitability. As managers we will participate in several roles, mainly:Interpersonal Roles:Figurehead: All managers are required to perform duties that are ceremonial and symbolic in nature,representing the organization/unit to outsiders.Leader: All managers also have a leadership role. This role includes hiring, training, motivatingemployees, disciplining employees and unifying efforts.Informational Roles:Monitor: Managers monitor the flow of information. All managers, to some degree, collect informationfrom outside organizations and institutions. And Transmit necessary information to outsiders.Disseminator: Managers then act as a conduit to transmit info to organizational members.Decisional role:Managers initiate and design change. They allocate resources and negotiate on behalf of the organization.Here managers deal with various affairs such as, overseeing new projects, taking corrective measure in anunforeseen event and discuss issues and bargain with other units to gain advantages for their own unit.These roles demand a deep understanding of human behavior in both individual and group forms, and soOB provides us with the means of tackling these issues with confidence. Understanding OB has never

been more important for managers than it is today. In todays world, the people of earth are much closerthan before and managers need to deal with a vast array of diversities, such as,

Culture Demography Religion Higher demand of customer satisfaction Coping with rapid changes in technology Balancing Stress related lifestyle of the workers Ethical behavior

As a manager, the teachings of OB can significantly increase ones personal sensibilities and outlook onthese attributes;1. Working with people from different cultures:

What might seem motivating to a manager might not appeal to his workforce at all. Or a managers styleof communication may be straightforward, but the workforce may find it threatening and uncomfortable.

As a manager one must learn how to adapt his managerial style to their cultural, geographic and religiousdisparities.2. Workforce diversity:Organizations are increasingly becoming a more heterogeneous mix of people in terms of gender, race,age, ethnicity and sexual orientation. No longer can these disparities and clichs be ignored, these peopleare in the real world educated and ready to work. So mangers must recognize the fact that they dont leavetheir lifestyles, cultural values and perception at home, so we as managers must learn to accommodatethis diverse group of people by addressing their different lifestyles, family needs and work styles.3. Customer Service:Many an organization has failed because its employees failed to please its customers. Management needsto create a customer-responsive culture. OB can provide considerable guidance in guidance in helpingmanagers create such cultures- cultures in which employees are friendlier and courteous, accessible,knowledgeable and prompt in responding to customer needs, in order to please the patron.4. Ethics:Todays manager needs to create an ethically healthy climate for his employees, where they can work

productively and confront a minimal level of uncertainty regarding what constitutes right and wrongbehavior. Organizational behavior is the path to understanding how elements of the work place fall intoplace. As a nascent manager one can develop the self with the help of these learnings and partake inmanagerial roles confidently.