The Staffordshire HubA new way to collaborate

Staffordshire…….

Winner of the HAUC ‘Outstanding Contribution to the Industry’

Award 2009 for joint works facilitation.

8 Major Joint Occupation Schemes delivered between 2007 –

2010

Including…

NJUG Award Winner - Kinver 2008

• Electric

• Water

• Gas

• Street Lighting

• Footway improvements

• Sewer connection

• Tree felling

We’ve been a little quiet of late in Staffs….but wow! how that bar’s

been raised!

Come with me on a journey…

*We will not be held liable for any damage incurred but may be able to offer counselling subject to

request post presentation

Through Becky’s Brain…(a simple place)

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Industry Regulators DfT

JAGJUG

EToN

The way it looks, from grass (operational) roots:

HAUC UK

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So let’s think about…

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Meet Betty…

Meet Dave..

Meet Bob…

Meet Little Johnny…

Know any of these?

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Now let’s think about…

Becky’s trick: when you find working to strategic outcomes, mapped

to KPI’s/OPI’s difficult….think ‘Butterfly Effect’ . Think of the

consequences of getting it wrong…

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Betty…needs to be warm in winter, needs to catch a

reliable bus to GP….else ends up needing NHS

support

Dave.. late for a job interview

Bob… delayed construction on site, so

laying off staff

Little Johnny…stuck on his way to hospital, in

poorly managed traffic mgt

The Butterfly Effect:

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Industry Regulators DfT

JAGJUG

EToN

So, how big is the gap between outcomes and what we actually do?

HAUC UK

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Now let’s imagine an opportunity to try

something different, where…

CUSTOMER and OUTCOMES

are the primary driver for what we do,

based on processes/systems and regulations

NOT the other way round

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Imagine:

• Halting, the continual increase in cost of delivery across the whole

industry

• Joint social value aims, giving something back to communities

following disruptive works and receiving recognition for the added

extra’s

• Saving money, through joint working – in big numbers

• Delivering faster, flexibly, together

• Improving your reputation with politicians locally, with those shaping

national policy

• Knowing customer satisfaction across all outcomes, to avoid future

regulation by deployment of customer-outcome solutions such as

ELGIN

• Knowing much earlier when a developer will need your services, by

those they contact first

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Industry Regulators DfT

JAGJUG

Imagine a world, where we could do more of what we need to do, at grass

roots:

HAUC UK

EToN

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Industry Regulators DfT

JAGJUG

Welcome, to the ‘Staffordshire Hub’

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The ‘Hub’: a place where all operational

teams can work closer together, even

physically, to share, learn from and

deliver mutual outcomes

?

Network Control HubA physical environment, with an ‘Open Door to all’, where values, behaviour’s and

outcome priorities are shared, agreed & supported

Wo

rk &

Activ

ity

Initia

tors

NON-STATUT (PRIVATE) WORKS EVENTS/INCIDENTS

Utility Companies

Access Crossings

SkipsScaffolds Events

Private Undertakers

Highways

Schemes

Developers

Wide Loads

Incidents

(e.g. HE)

STATUTORY WORKS

Partnership Programming Joint Reactive ResponseEffective Scheduling/

Delivery

Cu

sto

me

r S

olu

tion

s

Pe

op

le, I

nte

rface

s &

C

on

trol P

roce

sse

s

Highways

Operations

PUBLIC VIEWER

(e.g. www.roadworks.org & ELGIN Comms App)

Network Management– holistic, informative, efficient, equal

HE

Schemes

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Successes so far:-

• Innovate UK funding for project ‘Heineken’; spatially mapping what we

plan to do, before notices are due (lets ditch the spreadsheets!)

• Implementing solutions to ‘alert’ reactive schedulers that road closures

are planned by others

• Sharing and developing customer engagement and satisfaction results

• Delivering joint occupation works; with reactive works

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Across 20 INSTANCES (inc. reactive works);

• 479 estimated days saved so far logged since March 2015

• £31k estimated saving in traffic management costs across all

parties

• Cllr request for Sc74 charging to be applied, converted to

cashable ‘community project’ saving for Cllr

• Contributor to Severn Trent Water ICE Communications 2015

Award, for customer engagement

‘Heineken’ - Fact or Myth?

IT’S ABOUT PROVING ONCE AND FOR ALL IF IT’S POSSIBLE

- Exploring what it takes to sustainably share long term planning and programme information viewable on maps and

systems, outside of the realms of regulation

- Considering what it takes to increase joint working delivery on the ground – for all works types

- Valuing it’s benefit to society, by valuing the difference it makes both in cost but also customer satisfaction

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The ‘Staffordshire Hub’

"Coming together is a beginning, staying together is progress,

and working together is success." - Henry Ford

Contact: becky.fuller@staffordshire.gov.uk