the snap elderly simplified application project: lessons ...€¦ · improving the lives of 10...
TRANSCRIPT
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Improving the lives of 10 million older adults by 2020
The SNAP Elderly Simplified
Application Project:
Lessons and Opportunities
April 6, 2017
Lura Barber, National Council on Aging
Ty Jones, Benefits Data Trust
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 2
Lines are Muted During the Webinar
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chat feature in ReadyTalk.
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 3
Getting the Answers to You
Download the slides from today’s webinar at:
www.ncoa.org/ncboewebinars
A recording of this webinar will be posted at
the same link within a few days
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 4
Agenda
Introductions
ESAP Background
Lessons Learned
Opportunities for Advocates
Q & A
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 5
Speakers
Lura Barber
Director, Hunger Initiatives
National Council on Aging
Ty Jones
Director of Policy
Benefits Data Trust
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 6
Who We Are: NCOA is a respected
national leader and
trusted partner to help
people aged 60+ meet
the challenges of aging
Our Vision:A just and caring society in which each of us, as
we age, lives with dignity, purpose, and security
About NCOA
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 7
Our Mission:Improve the lives of
millions of older adults,
especially those who are
struggling
Our Social Impact Goal:Improve the health
and economic security
of 10 million older adults
by 2020
About NCOA
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 8
Benefits Data Trust is a not-for-profit social change
organization committed to transforming how
individuals in need access public benefits and
services.
BDT pairs its unique service delivery model with
data-science, technology, systems change and
a robust contact center to produce more cost-
effective outcomes
About BDT8
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 9
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 10
Advocate’s Guide to ESAP
https://www.ncoa.org/resources/advocates-guide-esap/
Table of Contents
ESAP Overview
Policy & Process Change
State Variation
Results to Date
Customer Experience
Administrator Experience
Effects on Participation
Lessons Learned
Opportunities for Advocates
Evaluating and Keeping ESAP
Key Resources
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 11
ESAP Overview
Target: Households where all members are 60+ *and* have no earned income
Improves customer service experience for vulnerable households
Achieves administrative efficiencies for state agencies
Increases SNAP participation among seniors and people with disabilities
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 12
Why ESAP
Demographics
Poverty & Food Insecurity
Health Impacts
Senior SNAP Participation
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 13
ESAP Policy and Process Changes
Waiver Options:
36-month
certification
Recert interview
waiver
Simplified
verification
Process Changes:
Central
processing unit
Short application
Rebranding
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Improving the lives of 10 million older adults by 2020 | © 2017 National Council on Aging 22
Questions?
Lura Barber
Ty Jones
https://www.ncoa.org/resources/advocates-guide-esap/