The Services of TDC Business InfoCentre

Miss Wendy Wong

Assistant Business Information Manager

The Hong Kong Trade Development Council

Introduction

• Location of the TDC Business InfoCentre:1 Expo Drive, the Hong Kong Convention

and Exhibition Centre, Wanchai

• Business InfoCentre is a part of TDC services

• A special library in trade and business information Hong Kong, China and worldwide business

contacts Global statistics Business and financial news Company and industry reports Journals and Periodicals Trade and investment regulations Tariffs and taxes Trade fairs World economic environment

Introduction (Cont’d)

• Target customers Hong Kong business community,

especially the small and medium-sized enterprises (SMEs).

Hong Kong trade associations, consulates, global trade promotional bodies

International business visitors Welcome students to use our

resources

Introduction (Cont’d)

Introduction (Cont’d)

• To enhance Hong Kong's standing as a partner and platform for global business

• To promote Hong Kong's leading role as an international business hub for services and information

Customer profile

• There are over 15,000 visitors per month

• 70% of visitors from Hong Kong• 30% of visitors from overseas and Chin

ese Mainland• Apart from SMEs, consultants, research

ers, trade officers from consulates and trade commissions are also frequent users

Services of InfoCentre1. Collections

Hard copy resources Business Directories Region/Country

collection Product/Service

Industries Statistics Periodicals and

Newspaper Hong Kong Collection

Services of InfoCentre (Cont’d)Electronic resources• Over 60 electronic

databases supplying business intelligence

• The most popular databases:Business directoriesStatisticsIndustry and market

reportsCountry commercial

guidesTradeshowsGlobal Import duties

Multimedia collectionManagement and Business

Skills TrainingCustomer Service/

Marketing TDC’s market seminars

Services of InfoCentre (Cont’d)

The most popular and heavily used informationChina Trade and Investment resources

Closer Economic Partnership Arrangement (CEPA), China’s accession to WTO

China company contacts Provincial China yellow pages and statistical

yearbooks Project investment guide

International trade directoriesTrade fair catalogues

Services of InfoCentre (Cont’d)

China Trade and Investment resources

International trade directories

Service both external and internal customers

Offer service to customers in Using the InfoCentre

facilities Information search Use of electronic

databases Other electronic media

As a library to the Council Provide information to head

office and 40 overseas branch offices

2.Customer Service/Reference Service

Services of InfoCentre (Cont’d)

3. Guided tours and Electronic database demonstration

Guided Tour will be held Monday to Friday at 3pm.

Electronic Database Demonstration will be held Monday to Friday at 4pm.

Conduct tours to international organizations, chamber of commerce and government officials.

Services of InfoCentre (Cont’d)

4. Bookshop TDC publications

• Product magazines• Market research reports• Trade fair catalogues

Services of InfoCentre (Cont’d)

Monday - FridaySaturdaySunday

9:00 am - 8:00 pm9:00 am - 5:00 pmnoon - 5:00 pm

Public holidays closed

Tel. number:Fax number:E-mail: Website:

(852) 2248-4000(852) 2248-4111library@tdc.org.hkhttp://infocentre.tdctrade.com

Hong Kong Convention & Exhibition Centre, 1 Expo Drive, Wanchai, H.K.

Services of InfoCentre (Cont’d)

Thank you