The SELF Program and Strive for Wellness® Health Center Services

Chris LindseyMCHCP Wellness Operations ManagerSHRM-March 2018

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• Vendor partner is ComPsych• Open to all active state employees eligible for

MCHCP medical coverage and members of their household

• Available for 18 months following retirement or through the month after being laid off

• Household members can use the SELF program for six months after an active state employee dies

• Offered at no cost

The Strive Employee Life & Family (SELF) Program

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Counseling Services• Local, Private, In-Person Counseling Services• Help with everyday issues like stress,

relationships, parenting, grief and loss and substance use

• Up to 6 counseling sessions per problem, per year, per person. No limit to the number of problems

SELF Program Resources

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Legal• LegalConnect® includes unlimited phone

sessions with an attorney to ask questions, get legal help and plan next steps

• One 60-minute in-person session with a local attorney

• 25% discount on legal fees after the first in-person session

SELF Program Resources

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Money Matters• FinancialConnect® includes unlimited phone

consultations with ComPsych Financial Services professionals

• Help with money issues including getting out of debt, retirement planning and saving for college

SELF Program Resources

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Identity Theft and Fraud Resolution• IDResources® includes a 60-minute session to

help with identity theft or fraud and to restore damaged credit

• Unlimited phone sessions with fraud resolution specialists, legal and financial experts

SELF Program Resources

Everyday Support• FamilySource® experts help with every day

issues like child and elder care, moving, relocation, vacation planning and much more

• They create a personalized plan for getting the services needed• Plan done within 2 business days• Includes advice specific to the need request like

three local referrals with maps and directions to each, specific state-licensing standards for facilities and providers and checklists to review when evaluating facilities or providers

SELF Program Resources

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Online Library • GuidanceResources® Online is an online

library that has information and advice on topics such as health, wellness, consumer, family, career, education and more

• Also offers online chat in “Ask a Guidance Consultant” to get information needed

SELF Program Resources

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• Available 24 hours a day, 7 days a week • More than just counseling or mandatory

referral source• Numerous services provided by

ComPsych

SELF Program Resources Summary

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Phone:• (800)808-2261Web:• www.guidanceresources.comFirst Time Utilizing ComPsych:• Use MCHCP as the Organizational Web ID• Create User Name and Password• Complete E-mail Address, Security Question and Security Answer• Select your Age• Select Next• Under Company or Organizational Identification, select Missouri

Consolidated Health Care Plan

Accessing ComPsych – Employees and Household Members

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Phone:• (800)808-2261Web:• https://www.guidanceresources.com/crcWeb/publ

ic/login/login.xhtml

Accessing ComPsych – HR Personnel

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Log onto:• https://www.guidanceresources.com/crcWeb/public/logi

n/login.xhtml• Select Training Request• Select Full Course Catalog• Select Lunch-and-Learn list• Fill out online form• Be aware – after MCHCP’s contracted hours are used,

trainings are provided at the expense of the requesting agency. Be sure to ask if there are MCHCP hours available.

Accessing Training Course/Lunch-and-Learn Catalog – HR Personnel

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Log onto: • http://www.mchcp.org/• Select myMCHCP Login• Select eMCHCP• Select Documents• Select Order Materials

Ordering ComPsych Materials – HR Personnel

Demographics and Top Referral Sources

2017 2016

Status

Employee 71% 71%

Spouse/Dependent 29% 29%

Gender

Female 65% 66%

Male 35% 34%

Top Referral Sources

2017 2016

Human Resources Human Resources

Previous GR User Previous GR User

Family Family

Other Brochure

Formal Referral Formal Referral

Demographics and Top Referral Sources

7%11%

18%

22%

20%

16%

5%

2%

Age Groups 2017

0-12

13-19

20-29

30-39

40-49

50-59

60+

Decline

12%

26%

13%8%6%

8%

27%

Employee Job Tenure 2017

Less than 1 year

1-4 years

5-9 years

10-14 years

15-19 years

20+ years

Decline

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• Corrections• Social Services• Mental Health• Health

Top Program Utilization By Department

Program Utilization Breakdown – SELF Program

Top Online Topics

2017 2016

Emotional Well-being Emotional Well-being

Marriage & Relationships

Marriage & Relationships

Personal Development In the Workplace

5,077 4,994 5,119

2,312

2,919

3,580

0

1,000

2,000

3,000

4,000

5,000

6,000

2015 2016 2017

Live vs. Online Utilization

Live Cases Online Utilization

Program Utilization Breakdown – SELF Program

Consultation Types 2017

Face-to-Face Consultations 96%

Manager/Supervisor Consultations 2%

Online – Ask the Expert 1%

Top Presenting Issues – Live Cases

2017 2016

Psychological Psychological

Family/Child Family/Child

Partner/Relationship Partner/Relationship

Top Topics Searched via GuidanceResources® Online

Top Online Searches

2017 2016

Lawyer Lawyer

Child Care Provider Child Care Provider

Certified Financial Planner Certified Financial Planner

Top Online Activities2017 2016

Article Search Database

Search Database Article

Multimedia Multimedia

Online UsersNew Unique Repeat

1,787 2,742 1,567

Top Topics Searched via GuidanceResources® Online

Top Online Centers:1. Helping Troubled Teens2. Sparking Positive Thinking3. Tips for Saving Money

Top On-Demand Training Sessions:1. Communicating Without Conflict

with Your Significant Other2. Learning to Relax3. Exercising at Your Desk4. Coping with a Crisis or Traumatic

Event5. Connecting Mind and Body for

Healthy Living

90%

9%

1%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Desktop Mobile Tablet

Device Access

Where:Located in the Harry S Truman Office Building

When:Open Monday, Wednesday and Thursday:

8 a.m. to 1 p.m. and 2 p.m. to 5 p.m.Open Tuesday and Friday:

7 a.m. to 11 a.m. and 12 p.m. to 4 p.m.Contact:

Phone – 573-526-3175Who Can Utilize:

Active state employee subscribers enrolled in an MCHCP medical plan

Office Visit Fees:$15 for PPO plans$45 for HSA planPreventive services covered at 100%

Strive for Wellness® Health Center

Convenient Care• Preventive Care and Screenings• Immunizations• Treatment for common illnesses and injuries

such as:• Sinus/ear infections• Flu• Minor laceration repair• Sprains and strains

Strive for Wellness® Health Center Services

Behavioral Health Counseling Services• Stress• Anxiety• Relationships• Parenting• Substance Use• Grief and Loss

Strive for Wellness® Health Center Services

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Questions?