The secret to supporting technology in a 1:1 school.

1:1 It Can be Done!

Created by Todd Bryant and Jeff BitikoferRevised January 22nd, 2006

Philosophy Visionary

Staff Support Politics

InventoryS & H

Financing3 yr. LeaseInsurance

Student Initiative

BusinessCentral Admin.

BOE

PlatformsHW & SW

WirelessInfrastructure

ICUTech Support

FacilitatorPractitioner

Negotiator

TechnicalDistrict and Building

Directors

Resources

ITC

Academies

SIT

Staff Dev.

Scope and Sequence"What students know

andare able to do?"

Pedagogy

CurriculumInstructional

Leaders

HHS 1:1Laptop Initiative

Building a successful 1:1 learning environment involves planning and implementation in the areas of business,

technology, and teaching.

“The technical aspect of a 1:1 program is a key component in starting and sustaining the initiative and should be treated as

a core requirement in the overall plan.”

Source: 1:1 GuideBook - http://www.ebookhost.net/TLWP2/ebook.asp

There are at least 6 important pieces that are involved in supporting technology in a 1:1 learning environment.

Agenda

I. Best Practices

II. Hays High School Implementation

III. Conclusion

A Help Desk should be in a convenient location for student, faculty, and staff to receive face-to-face technical support.

Key Help Desk Aspects:LocationAvailabilitySupport Medium

“Be sure to have a member of your staff visible and available at least during daytime class hours.” - Laptop Help Desk, University of Austinhttp://www.apple.com/education/profiles/utaustin_coe/location.html

HELP

DESK

The concept of a Help Desk is a change in the traditional support models of schools because the support doesn’t come to the users but the users now come to the support.

The technology staff in a 1:1 initiative must show leadership, dedication, and be team oriented in order to be successful.

“No organization is stronger than the quality of its leadership.” - Edgar Powell

STAFFING

A school’s network infrastructure must be able to support the rapid growth of users.

Infrastructure Key Aspects:Internet ConnectionWireless InfrastructureServer Infrastructure

INFRASTRUCTURE

A database system for inventory tracking is essential because it creates the connection between the user and the laptop.

“A barcode scanner and student ID card reader will greatly streamline the hardware check-in process.” - Laptop Help Desk, University of Austin

INVENTORY

"Before computers arrive, develop a database to use for tracking and inventory purposes.”

The configuration and management of laptops is critical because mobile users eliminate the opportunity to perform

after hour maintenance and upgrades.MANAGEMENT

The best way to effectively manage laptops repairs is to create an efficient repair process with a quick return time.

Repair Key Aspects:In-house vs. OutsourcedRepair FacilityLoanersShippingBilling

REPAIRS

Agenda

I. Best Practices

II. Hays High School Implementation

III. Conclusion

HHS (Hays High School) has been a leader in 1:1 learning in the State of Kansas.

School Facts:Student Population: 978Initiative Start Date: 8/04

HHS Computer Breakdown:iBook G4 12”: 1073iBook G4 14”: 89PC Desktop: 932 PC labs (50 PCs)1 Mac Lab (18 PowerMac G5s)

HHS Mission Statement“Empowering All Students For Tomorrow’s Challenges”

The ICU (iBook Care Unit) was created as the department to service the technology needs of HHS.

ICU ResponsibilitiesAssist students with laptop related problemsProvide technical support for teachersManage laptop repairsOperations and Maintenance of district serversProvide a second tier or support for other schools

ICU Mission StatementTo create a better learning environment by servicing the technology

needs of Hays High School and USD #489 by providing reliable technical solutions and courteous-professional assistance.

HELP

DESK

The ICU is conveniently located so students and staff can bring in their laptops for technical support.

Location: Inside HHS LibraryHours: 7:30 AM - 8:00 PM Monday-Friday

Phone: (785) 623-2618

HELP

DESK

When a student brings their laptop for service, the ICU staff fills out a repair form to keep track of the issue.H

ELP

DESK

With ICU staff working staggered schedules, it is difficult to keep everyone informed on the status of each repair. Repair forms are helpful in communicating details about the problem.

With 60 or more laptops in the ICU at any given time, repair forms are extremely helpful in keeping everything organized.

The USD 489 technology team consist of talented individuals with complementary skill sets.

Mary WoodsOperations Technology Coordinator

Loren Von Lintel Instructional Technology Coordinator

Jeff BitikoferSystems Administrator

Todd BryantHHS Technology Coordinator

Jason AdkinsTechnology Assistant

Zach MeyerTechnology Assistant

STAFFING

USD 489’s reliable network infrastructure has ensured that educational materials are always accessible.

Network At a Glance6.5Mbps Internet Connection100 Mbps fiber backbone (between buildings)Cisco PIX firewallSt. Bernard iPrism (web content filter)Cacti (bandwidth graphing solution)Packeteer PacketShaper (bandwidth management)

INFRASTRUCTURE

Hays High’s extensive wireless infrastructure has ensured connectivity to the network from anywhere in the school.

Wireless Network At a Glance:53 Cisco Aironet 1200 Access Points (802.11 A/B)4 Cisco Catalyst 3350 PoE Switches3 dBi ceiling mount antennas in hallwaysMAC Authentication with RADIUS Server **

INFRASTRUCTURE

The server infrastructure provides a broad range of valuable services.

Technology ServicesStudent Produced WebsiteStudent/Faculty/Staff E-mail (MS Exchange)Course Management System – (Moodle)Student Information System - (Powerschool)Online Voting System

INFRASTRUCTURE

District asset number are placed on each laptop for the purpose of inventory tagging. I

NVENTORY

Hays High’s secretarial staff assists with the paperwork of adding and disposing of technology equipment.

Fixed Asset Form Disposal or Transfer of Fix Asset Form

INVENTORY

HHS students are issues their laptops 3 weeks before school starts during enrollment.I

NVENTORY

HHS Enrollment Process:

Front Office:• Student pays fees• Issued identification card

ICU:• Students shows fees receipt• Laptop is assigned in database• Parent signs loan agreement• “ScanSnap” of Loan Agreement• iBook Care and Feeding (Freshman)• Student is given the laptop

At enrollment the student will receive the same laptop they had assigned the previous year.

The ICU has created a database to track which laptop each user has been assigned.I

NVENTORY

When a student checks out a laptop, the ICU staff will scan the barcode on the laptop and then the barcode on the student’s ID card.

HHS has chosen to apply barcodes to it’s power adapters to help students in identifying their adapter.I

NVENTORY

Due to the number of adapters not returned the first year, students are only issued the 3 prong cords that go with the iBooks.

If a student looses or damages his charger, they pay for the charger in the front office. When the student presents the receipt to the ICU staff, they will issue them a new charger.

A digital copy of the loan agreement that parents and students sign is kept on the server.

Electronic Advantage:More easily accessibleLess HassleRequires Less SpaceReduces Paper Usage

Loan Agreement

INVENTORY

By having a digital copy of the loan agreement, there is less chance for lost agreements. Moreover, the ICU staff, secretaries, and principals all have convenient access to the agreements.

The office assists the ICU by collecting laptops when students transfer out of the district.I

NVENTORY

When a student transfers out of the district, the return of the laptop is handled the same as any other school property such as school textbooks.

The laptops are configured to give students enough access to use their laptops effectively as educational tools while still

allowing them to be monitored and managed.

PrivilegesChanging Desktop BackgroundLaunching Any Application

MANAGEMENT

RestrictionsChanging Administrative SettingsChanging TCP/IP SettingsSaving to Desktop

For administrative convince, students login to the laptop using a local student account on the laptop.

Laptops are imaged using NetRestore software. Duration of Imaging Process: 30 minutes - 1 hour ** Time varies depending on amount of laptops per session

HHS creates a software image that includes the applications that will be needed by most of the students.

Standard Software:Microsoft Office 2004iLife SuiteLogger ProInspirationVision ClientUltra Key 4FirefoxAcrobat ReaderMSN Messenger/AIMStandard 10.3 ApplicationsOther Freeware Applications

MANAGEMENT

HHS has implemented a strategy that has significantly reduced paper usage in the building.M

ANAGEMENT

Students add printers through Windows printing on the iBooks. There are two HP 4350n printers located in the library for general student usage. There are a few other department printers, but access to these are restricted.

Whenever possible, printers are stocked with paper that is already used on one side. A student will request clean paper if it is required for a class assignment.

HHS repairs all of its laptops “in-house” and receives labor compensation for parts covered under warranty.

The base rate for logic boards, hard drives, and screens is $30. The base rate is multiplied by a factor between 0.75 and 1.5, depending on service excellence score for last month.

ICU Goal: Achieve 150% compensation every month.

Source: http://docs.info.apple.com/article.html?artnum=112047

REPAIRS

“In-house” repairs are more convenient for the students and yield a quicker return time.

Average Laptop Repair Timeline:Diagnose and Order Parts: < 24 hoursShipping: 1 to 2 days for arrival of partsWaiting Time to Repair Laptop: 2 to 4 daysActual Repair Time: 25 minutes to 45 min__________________________________

Total Return Time: Approximately 7 days

REPAIRS

HHS has implemented several strategies that have further improved repair efficiency.

• Integration of Laptop Inventory System with GSX• Parts received can easily be scanned and matched with correct laptop.• Database tracks parts shipped out to ensure delivery.

• Evening/Weekend Repair Staff

• More Organized Repair Area• Laptops Waiting for Parts• Laptops Waiting for Repair• Laptops Ready to Return • Parts Received• Parts Pending Return• Stock / Diagnostic Parts

REPAIRS

When damage is not covered under the manufacturer’s warranty, it requires additional steps to repair the laptop.

Non-warranty Procedure Overview:

1. Purchase Order Requisition2. Photo Taken of Damage3. Laptop Damage Report4. Inform Student of Charges5. Letter to Parents

REPAIRS

This process ensures that students are correctly billed for any damages and claims are submitted to the

insurance company if necessary.

Note: Students are only billed for Parts and Shipping but not Labor.

REPAIRS

Laptop Damage Report Letter to Parents

Agenda

I. Best Practices

II. HHS Implementation

III. Conclusion

http://www.hayshighindians.com/Staff/ICU/Index.php

Questions or Comments:

The real secret to supporting technology in a 1:1 school is finding a way to make all the different pieces come together.

Todd Bryanttbryant@usd489.com

Jeff Bitikoferjbitikofer@usd489.com

More Information: