the scottish tourism industry survey: monitoring …...2020/03/31  · the scottish tourism industry...

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Page 1: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 2: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 3: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 4: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 5: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 6: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 7: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 8: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 9: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 10: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 11: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 12: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 13: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 14: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 15: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 16: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 17: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 18: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 19: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 20: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 21: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 22: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Page 23: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

As with most B&Bs we do not qualify for business rates so none

of the above apply. We would benefit greatly from the £3000

grant offered initially to small businesses

Grants. As a charity we're in an unusual situation in that the

business rates relief promised at this stage makes no difference

to us as we don't pay rates.

Extend the £10,000 government grant scheme to self catering

holiday lets

As an owner of self catering accommodation we are not eligible

for the small business relief grant and there is no support for

self-employed people . Insurance company has stated that no

cover for COVID-19 lost business. Our income is £0. Why are we

not covered?

The promised grants for businesses under the

Small Business Bonus Scheme. We can't even apply

for these grants yet, never mind receive the

money. How long is this process going to take? If

the payments are not received within the next 8-10

weeks it will be too late for my business and many,

many others.

Page 24: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Electricity and Broadband suppliers to allow

suspension of payment to them until at least the 3

month period ( which the government believes is the

time needed to get over this crisis) has finished

(B&B/Guesthouse)

Utility firms dropping all standing charges, I have

turned off electricity in my houses but will still be

paying standing charges. Likewise I am still paying for

phone/broadband services for empty properties

(B&B/Guesthouse)

Need support from credit card merchant services as we will not

be using card machines, but minimum costs and rentals will still

apply (B&B/Guesthouse)

government grants are taking forever to access. I know of 2 businesses close by that will be gone within 2 weeks its that serious for them(B&B/Guesthouse)

council tax relief /waste collection while no occupation. We have not reduced staff we have RADICALLY reduced hours 1 self employed person has been removed from business - in different part but to help save cash (self caterer)

Irreducible building costs - utility bills, phone / broadband, tv licence, insurance premium, maintenance contracts (activity operator)

Running costs, such as periodic inspection and maintenance, specialist insurance, CPD commitments, First Aid updates.... These are mostly renewable annually without which we cannot operate and without funding cannot afford once normality returns. (activity operator)

Page 25: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Force insurance companies to pay out for Business Disruption

Insurance purchased for this very reason. My insurance is

saying it won't pay out.

Government directive such that Insurance cover does become

valid for Business interruption due to Notifiable disease cover

being part of the policy even if Covid-19 is specifically listed or

not as a notifiable disease. Government directive not to come

to work in such a manner that Insurance cover is valid for

restriction of access and ability to trade.

I would like my insurance company to pay

interruption of business losses due Coronavirus.

Policy states that claims can only be made if a

Public or Medical Authority closes our self

catering cottage . Believe that STA is urging the

UK treasury to talk to British Insurance

Association to relax this criteria which would

enable self catering businesses to make a

legitimate claim for Business interruption.

Page 26: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

Cash grant as we won't be able to make the repayment of a loan as we won't have sufficient time to recover before the season ends. (food & drink provider)

emergency business grants. Low interest loans are all very well, but how will any small business be expected to pay this back when recovery wont happen overnight. (B&B/Guesthouse)

Long term financial support so we're still here this time next year. Loans are no good as don't have sufficient income when all is good to repay. Like most small bnbs it is a seni retirement lifestyle business. I'm 62 and not due pension for another 4 years.

Cash grant urgent as if a loan, even if zero percent, as we're seasonal we won't have sufficient time to recover to make the repayments. (caravan/camping)

Page 27: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 28: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 29: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 30: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 31: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 32: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma
Page 33: the Scottish Tourism Industry survey: Monitoring …...2020/03/31  · the Scottish Tourism Industry survey: Monitoring the effect of Covid-19 on (by 23 March 2020) Author Zeinab Ma

As an owner of self catering accommodation we are not

eligible for the small business relief grant and there is no

support for self-employed people . Insurance company has

stated that no cover for COVID-19 lost business….

Cash grant as we won't be able to make the repayment of a loan as we won't have sufficient time to recover before the season ends.

For seasonal businesses, we have had no income since October

last year, if we lose a whole season, march to September, we

can't earn again until March 2021. How can we survive this???

It will mean bankruptcy.

I'm self-employed and my B&B is

the only income in our household.

With no money coming in, I shall

have to live on my credit card. I

have to earn in the busy 5 month

season, enough to last 12 months.

The busy season was about to

start, so it will be very tough.

If all the small self catering businesses like mine go bankrupt- because we cannot cover our costs due to closure - there will be no accommodation facilities left for tourists in the Highlands; there is also an unimaginably severe impact on Highlands residents. - almost every family depends on the tourism income.