the science of emotional intelligence · 2019. 4. 26. · simplified, day-to-day working definition...

The Science of Emotional Intelligence

2019

PROGRAM KEY CONCEPTS

THE INSTITUTE FOR HEALTH AND HUMAN POTENTIAL Building Exceptional Leaders, Transforming Organizations

1 | P a g e The Science of Emotional Intelligence: Participant Guide for Virtually Facilitated Program

March 2019 Edition| © IHHP Inc.

Table of Contents Three Domains of Competence

Emotional Intelligence Model

Self-Awareness: Intentions vs Impact

Amygdala (Emotional) Hijack

Degrees of a Hijack

S.O.S.S. Overview

Emotional Needs of the Amygdala

Emotional Connection: Building Bridges with the WAV

2 2 4 6 6 7 8 9



Three Domains of Competence

Emotional Intelligence Model Emotional Intelligence is…

There are many models and definitions existing today for Emotional Intelligence. IHHP has conducted extensive research that spans across several years, and based on this knowledge, created one simplified, day-to-day working definition for Emotional Intelligence.

Emotional Intelligence is the ability to... Recognize, understand and manage our own emotions; and Recognize, understand and influence the emotions of others.

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The Science of Emotional Intelligence: Participant Guide for Virtually Facilitated Program


IHHP’s EI Competency Model

The three core competencies of Emotional Intelligence are also the basis of Personal Leadership and include:

1. Self-Awareness

2. Emotional Management

3. Emotional Connection

Effective Personal Leadership rests on our ability to be self-aware, to effectively manage our emotions and to emotionally connect with the people around us.

Empathy Communication

Coaching Others

Impulse Control Adaptable/Flexible

Authenticity Personal Drive

Self-Assessment Emotional Self-Awareness

Self Regard Optimism



Self-Awareness: Intentions vs Impact

Others judge us by our IMPACT.

We judge ourselves by our INTENTIONS.

INTENTIONS BEHAVIOR IMPACT

EMOTIONS drive behavior.

EMOTIONS BEHAVIOR IMPACT

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Neocortex and Amygdala

Complex Thinking Brain Neocortex

IQ & Working memory resides here It thinks (reflects & considers options) Where complex thinking occurs:

• Decision Making • Strategizing • Prioritizing • Big picture thinking and future consequences

Emotional Feeling Brain The Amygdala

Survival center that prompts Fight-Flight-Freeze when triggered by threats

It responds (emotional learning & emotional memory) It has a negativity bias 100x faster than neocortex It doesn’t differentiate between real (physical) or perceived

(social/emotional) threats



Amygdala (Emotional) Hijack

An Emotional Hijack Results in Fight-Flight-Freeze Physical Response

Body goes on high alert Faster, shallower breathing, heart rate

increases, heightened reflexes, blood shunted to larger muscles and away from brain

Thinking Response Cortisol floods the neocortex Decrease in complex thought (working memory) 4 variables down to 1 We default to self-protection We become fixated on the perceived threat and

feel a strong need to respond/act by engaging or disengaging

If unaddressed – effect lasts for 18 minutes!

Degrees of a Hijack

FIRST MARKER DROPS Decrease of perspective

SECOND MARKER DROPS Binary thinking Increase in certainty More errors

THIRD MARKER DROPS Jumping to conclusions Strong need to act

FULLY HIJACKED Self-focused/reactive/short-

term thinking Very focused on threat

4 3 equals a

75% loss of perspective

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S.O.S.S. Overview

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Emotional Connection: Building Bridges with W.A.V.

Your side of the bridge is made up of your…

Their side of the bridge is made up of their…

You must build from their side of the bridge, one step at a time.

W.A.V. Apply the WAV process to bridge the Understanding Gap.

1. Have a genuine WILLINGNESS to see the other person’s perspective from their side of the bridge.

Consider and be open to their perspectives, good intentions, driving emotions, needs and concerns.

Suspend judgment and consider that their complaint may be valid. Start on their side of the bridge to understand their perspectives.

2. ASK good questions and listen in a way that encourages open dialogue – replace certainty with curiosity.

Ask questions to get beneath the surface to help you understand their side of the bridge and what emotions are driving their behavior.

What threat is their amygdala reacting to?

3. VALIDATE the other person’s perspective, ensuring they feel listened to and understood.

Clarify what you heard as being most important to them.

the science of emotional intelligence · 2019. 4. 26. · simplified, day-to-day working definition...

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