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42
2018 Telergee Executive & Financial Conference Presented by: Bridget Betcher, CFO May 11 th , 2018

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Page 1: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

2018 Telergee Executive amp Financial ConferencePresented by Bridget Betcher CFOMay 11th 2018

Twin Lakes ndash Who We Are

bull Coop Serving 9 Counties-Middle Tennessee Area (1853 square miles of ILEC area)

bull Cost Company ~ 30000 Access Lines (~20000 Broadband)

bull High Speed Broadband IPTV Security Voice and Custom Business Services

bull 121 Employees (70 union)

bull Two Subsidiary Companies (Twin Lakes Communications and OnWav)

bull Fiber Network build nearing completion (85 Fiber by 2019)

The Road Ahead

Best Practice Twin Lakes Focus amp Strategy

bull Cooperative Members

bull Member Communities

bull Employees amp Retirees

Twin Lakes Focus

1 Cooperative Members = Priority 1

a) Does the project benefit our members

b) Is the project affordable

2 Will the project generate profit so we can do more of 1 a)

Twin Lakes FocusbullCommunities

bull Community Involvement

bull Sponsorships

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 2: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Twin Lakes ndash Who We Are

bull Coop Serving 9 Counties-Middle Tennessee Area (1853 square miles of ILEC area)

bull Cost Company ~ 30000 Access Lines (~20000 Broadband)

bull High Speed Broadband IPTV Security Voice and Custom Business Services

bull 121 Employees (70 union)

bull Two Subsidiary Companies (Twin Lakes Communications and OnWav)

bull Fiber Network build nearing completion (85 Fiber by 2019)

The Road Ahead

Best Practice Twin Lakes Focus amp Strategy

bull Cooperative Members

bull Member Communities

bull Employees amp Retirees

Twin Lakes Focus

1 Cooperative Members = Priority 1

a) Does the project benefit our members

b) Is the project affordable

2 Will the project generate profit so we can do more of 1 a)

Twin Lakes FocusbullCommunities

bull Community Involvement

bull Sponsorships

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 3: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

The Road Ahead

Best Practice Twin Lakes Focus amp Strategy

bull Cooperative Members

bull Member Communities

bull Employees amp Retirees

Twin Lakes Focus

1 Cooperative Members = Priority 1

a) Does the project benefit our members

b) Is the project affordable

2 Will the project generate profit so we can do more of 1 a)

Twin Lakes FocusbullCommunities

bull Community Involvement

bull Sponsorships

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 4: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Best Practice Twin Lakes Focus amp Strategy

bull Cooperative Members

bull Member Communities

bull Employees amp Retirees

Twin Lakes Focus

1 Cooperative Members = Priority 1

a) Does the project benefit our members

b) Is the project affordable

2 Will the project generate profit so we can do more of 1 a)

Twin Lakes FocusbullCommunities

bull Community Involvement

bull Sponsorships

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
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  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
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  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 5: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Twin Lakes Focus

1 Cooperative Members = Priority 1

a) Does the project benefit our members

b) Is the project affordable

2 Will the project generate profit so we can do more of 1 a)

Twin Lakes FocusbullCommunities

bull Community Involvement

bull Sponsorships

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 6: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Twin Lakes FocusbullCommunities

bull Community Involvement

bull Sponsorships

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 7: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Easy Street

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 8: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Reality

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 9: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Twin Lakes Strategybull Employees amp Retirees

bull Strategy and Planning Sessions

bull All Employee Meetings

bull Retiree Lunch and Learn

bull Committees

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 10: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Planning

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 11: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Twin Lakes Recent Projects

bull Offering Broadband Only Service

bull Exited NECArsquos Traffic Sensitive Pool

bull Electric Cooperative Partnerships

bull Software Conversion

bull Corporate Structure Review

bull Switch Consolidation

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 12: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Questions (TrueFalse)

bull Broadband only service is unaffordable for all consumers

bull A periodic Corporate Structure review is beneficial

bull Electrics are adversaries

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 13: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Thank You

BRIDGET BETCHER CPAChief Financial Officer9314053219 Direct bbetchertwlakescoop Email

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 14: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Bill RakowitzGeneral Manager

billykccom

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 15: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

YK Communications Profilebull Headquarters in Ganado Texas (Pop 2003)bull Voice services bull Broadband (~ 50 FTTH)bull DIRECTV Retailer (Video Product)

bull 3 ILEC Exchanges (1 Incorporated City 2 Townships)Cable competitor in all three exchanges

bull 1 CLEC Exchange (second year)

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 16: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Service Trends (ILEC)

2002 2012 2018Voice Loops 3300 2350 2040Dial-up Internet ~800 - -Broadband wvoice ~100 1020 1290

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 17: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Additional Revenue Opportunities

Managed Wi-Fi24 Month Commitment - Monthly Recurring Revenue

Home and Business Security Intrusion Alarms24 Month Commitment - Monthly Recurring Revenue

YKC Cloud Cam24 Month Commitment - Monthly Recurring Revenue

Requires Private Security License in the State of Texas

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 18: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Whatrsquos in your tool kitBill Rakowitz

billykccom

httpElCampofibercom

httpcrowdfibercom

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 19: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Incentive Based Compensation

What is it

1 Pay for Performance

2 Goal Driven

3 Individual andor Corporate Assessment Based

4 MeasurementQuantitative Foundation tied to Results

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 20: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

Corporate ScorecardWhatrsquos Required

1Establishment of Corporate andor Individual Scorecard (examples at end)

2Establishment of Grading Scale for Individual Scores HR Admin Handbook (training is a must for consistency)

3Development of Clear Goals and Objectives for employee prior to beginning of Evaluation Period

4Establishment of RaiseBonus Pool Funding and Ability to Administer it

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 21: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTCrsquos Incentive Comp Program

1 Started with Creation of ldquoBalancedrdquo Corporate Scorecard (see example)

2 Christmas Bonus Replaced with Scorecard Bonus (all for one and one for all approach)

3 Bonus ldquoopportunityrdquo increased from $500 per employee to 10 of base salary

4 Lots and lots of communication

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 22: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTCrsquos Incentive Comp Program

1 After 5 years added individual scorecard in combination with Corporate Scorecard

2 HR developed EE Scorecard by Job Function using approved JD in conjunction with each Manager (updated annually)

3 Increased bonus pool from 10 to 125 and established a 3 Raise Pool

4 Moved Corporate Scorecard Bonus from 10 to 5 and added an additional 10-15 for individual performance (total of 15-20 pool)

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 23: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTCrsquos Incentive Comp Program1 Accounting Posts Corporate Scorecard Monthly on

company Intranet showing of goal attained YTD (Year End Score determines bonus )

2 Manager and Employee collaboratively set individual goals at beg of year

3 Manager does mid year checkup with EE and modifies goals as needed Manager completes Final Scorecard Evaluation at end of year

4 VP uses Employee Scorecard results to Allocate the Raise and Bonus Pool Dollars by Employee for their Division Final approved by CEO and CFO

5 HR handbook and metrics are key for administration and scoring consistency by Dept

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 24: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTC Corporate Scorecard

CORPORATE SCORECARDFebruary 2018

Key Result Area Key Result Indicator2018

Actual2018

Base GoalGoal

Achievement WeightingWeighted

Score

Finance30 YTD Controllable Retail Enterprise and Carrier Revenue $13036186 $12965407 10055 100 101

YTD Controllable Expense $5237314 $5522813 10517 100 105

YTD CapEx as of YTD Retail Revenue 1 1845 2295 11963 100 120

Total Finance 300 325

Growth25 YTD Acquisition 1218 1277 9539 63 60

YTD Churn 1420 1507 10574 63 66

YTD Rooftop Penetration 5927 5935 9987 63 62

YTD of Rooftops with FTTP Available 7365 7372 9992 63 62

Total Growth 250 251

Customer25 YTD Mean Time to Repair 322 595 12500 83 104

YTD Time to Install 217 300 12500 83 104

YTD Average Retail Revenue per Customer (ARRPC) $14082 $14142 9958 83 83

Total Customer 250 291

Organization15

Annualized YTD Retail Revenue Employee $356342 $341945 10421 50 52

YTD of GVTC Foundation Involvement Hours Points 1452 1489 9750 50 49

YTD Safety Training Participation Hours 590 603 9780 50 49

Total Organization 150 150

Community5 YTD of Community Involvement Hours Points 520 1363 3814 50 19

Total Community 50 19

Base Scorecard Total 100 104

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 25: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTC EE Quad 1 sample

Review DateOverall Comments

Weight100 366 Total Combined Score

35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities throughout the year

1230 1000

150 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables on time and with quality

1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient productive and completed on time 6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and productive review of the plans including the full three year forecasts and metrics7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers8 Final CFOCEOBOD approval of the plan as required

Comments

150 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality for both internal and external financials

1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed and delivered on time and with quality both internal and external2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for key decision making and to achieve a clean audit opinion each year

Comments

GVTC Performance Appraisal Form

Reviewer Name

Sample Employee

Mark Gitter

Employee Name

December 15 2017

Job Title Controller

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 26: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTC EE Quad 2 ndash sample

20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform their job function and accomplish their goals

0740 1000

125 400 Communicationbull Ensures others involved in project or effort are kept informed about developments plans and changesbull Ensures important information from Management is shared with employees and others as appropriatebull Uses multiple channels or means to proactively communicate information (e-mail portal memos etcbull Keeps Management informed about progress and problems avoids surprisesbull Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunicationbull Expresses ideas clearly and concisely in written and verbal communicationbull Identifies and presents information or data that will have an effect on othersbull Presents multiple points of view in support of a position

Comments

125 425 Teamwork and Leadershipbull Demonstrates collaboration coordination and a solution mindset bull Interacts well within a team and supports others challengesbull Listens and responds constructively to others opinions and ideasbull Draws on the strengths of others and shares success bull Meets deadlines for team goals andor projectsbull Shares information resources and best practices bull Works for solutions that all team members can supportbull Provides assistance information and supports others to build and maintain relationships bull Maintains and breeds confidencebull Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)bull Demonstrates willingness to share knowledge with others and acts as a mentorbull Leads by examplebull Puts others before selfbull Adheres to company mission vision and values and demonstrates such through actions

Comments

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Assist controller in preparation and analysis of RFP for new GL package Added from RR goals Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 27: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTC EE Quad 3 ndash sample

30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject timeline budget and objective

1070 1000

100 300

Comments

100 400

Comments

150 400

Comments

Perform a time study with at least half of all departments

Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees

Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 28: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

GVTC EE Quad 4 ndash sample

15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of0620 1000

300 450

Comments

500 400

Comments

200 400

Comments

Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams

Increase knowledge of Financial Metrics and Measurements

Increase knowledge of Capital Credit Process By-Laws and Board Policies

Personal Scorecard

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

New Year Goals

ampD ampTPage ampP2011 Evaluation Form -MASTER v21xlsx

Key Elements and Process

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42
Here is a synopsis of the key items and process related to the new personal scorecard that will be used this year
A The new scorecard will be used to evaluate employees for their current year performance
B 4 Quadrants are being utilized each with their own weighting(see attached Scorecard on Tab 1)
Core Job Responsibilities 35
Core Competencies 20
Core ProjectsTasksObjectives 30
Personal Career DevelopmentTraining 15
C Each sub category or line item within each quadrant will have an assigned weighting by job type
D Each unique job positionjob description in the company will have a scorecard so all the job titles that are the same will have the same scorecard subcategories in Quadrants 1 and 2
E Quadrants 3 and 4 will be variable by individual employee however it is likely that certain goalsobjectives in quadrant 3 will be the same for all employees with the same job title
F Quadrant 4 will include certifications to be obtained training to develop a soft skill set (core competency) and general training to enhance an employees job function or technical skill set
G Quadrant 1 will be developed using the employees current job description (JD) HR will develop the initial outline and ManagersSupervisorsVPs will review and enhance them to fit each job type
The Managers will input the current year goals for Quadrants 3 and 4 from the current year reviews in HRB during the mid year review cycle The process of creating the scorecards for each job type and the related management review will take place from January to May
H The VPsManagersSupervisors will introduce the completed current year individual scorecard to each of their employees during the current year annual review cycle in January
I The scores for each line item in the scorecard and comments (indicated by the yellow highlights) require input by the evaluator Scores will be on a scale of 1 to 5 in half point increments only (eg 35 40 45 etc)
K The overall scores will be segmented using the 1 to 5 scale to determine the classification of Good Very Good etc by the HR Department by mid year reviews
J The process for the year end reviews will be as follows(specific dates will be assigned and disseminated in early November)
a Management will complete their scorecards (using the Excel template) for each employee in December as the scorecard will now be the review tool rather than HRB
b Management will forward their completed scorecards to their Divisional VP utilizing a combined Excel Workbook by adding each individual scorecard into the workbook and forwarding the combined workbook for review in December
c VPs will modify and approve the scorecards and return them to their Managers in December
d For each of their employees Managers will enter the total score into HRB and will upload the scorecard in December
e VPs will determine each employees respective raise using the Raise Pool Spreadsheet provided by HR and will submit their approved raises by employee via that spreadsheet to HR the first week of January
f HR will meet with the CFO and CEO to obtain approval on each divisional raise pool spreadsheet and will notify each VP of the approval by returning the approved divisional raise pool spreadsheet to the VP by the second week of January
g HR will review and approve the evaluations via HRB which will inform the Managers that the reviews are ready to be given to the employees in the third week of January
h HR will notify Managers to begin performing reviews with their employees by going over the approved Excel employee scorecard with them in the third week of January
i Managers will release the final review to the employees via HRB and employee will approve and accept scorecard evaluation in HRB (a copy of the review should be given to the employee at time of review) in the third week of January
j HR and Payroll will process all performance raises so the raises will be reflected on the first pay check date (a Friday) in February
K The process for mid-year reviews will be as follows(specific dates will be assigned and disseminated in early June)
a Management will review Quadrants 3 and 4 with each of their respective employees during the month of July by using the current year scorecard uploaded in HRB
b Management will address in an informal manner any opportunitiesissues in Quadrants 1 amp 2 with each employee as applicable If a more serious concern about performance is noted the Manager must complete a diciplinary action form and submit it to HR for approval and processing in a timely manner at any time during the year
c Management will upload the modified scorecard based on the mid year review into HRB by end of July
d Management will utilize the mid year review scorecard as the basis for completing the annual performance review in December
GVTC New Year Goal Sheet
Employee Name Sample Employee
Reviewer Name Mark Gitter
Review Date December 15 2017
Weight lt-- Please enter the appropriate weighting percentage on each line item within each Quadrant and ensure the total percentages add up to 100 within each Quadrant
Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
10000 Mid Year Review CommentsChangesUpdates
1500 Prepare guidance and begin implementation of the new revenue recognition accounting standards for calendar year 2018
1500 Prepare guidance and begin implementation of the new lease accounting standards for calendar year 2018
1500 Business Owner of Enterprise Risk Assessment Project with Moss Adams In January evaluate need to schedule additional risk assessment projects regarding business processes and possible gaps and implement as required
1000 FLC Actively support manage and implement change within your department to drive improvement for the six principles of the GVTC service promise These include process improvements measurements enhancednew training accountability measurements added documentation enhanced employee engagement and improved communication to your employees GVTC customers GVTC vendors and other departmental employees
2500 2019 Financial Plan - Develop and execute a timely and efficient process to achieve final BOD approval
1000 2018 Capital Credit Plan - Execute the annual capital credit distribution process project on a timely and efficient manner to ensure accurate allocation of capital credits
1000 Re-evaluation of the allocations between GVTC and GVCS to help mitigate GVCS taxes while maintaining GVTC support revenues
Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
10000
5000 Continue to serve on a GVTC Foundation Board of Directors
5000 Increase knowledge in NECA USAC and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss AdamsCurtis Blakely and Company
GVTC Performance Appraisal Form
Employee Name Sample Employee
Job Title Controller
Reviewer Name Mark Gitter
Review Date December 15 2017
Overall Comments
Weight
100 366 Total Combined Score
35 353 Quadrant 1 ndash Core Job Responsibilities How well the individual executed on their required core job responsibilities
throughout the year
1230 1000
150 045 300 BudgetReforecast - Develop Annual BudgetReforecastBusiness Planning Cycle and manage execution of the plan deliverables
on time and with quality
1 Approval of annual planning cycle reforecast and 3 year business plan project plan by CFO
2 Work collaboratively with Director of Strategic Planning on datestime frames to ensure collaboration with strategic planning cycle
3 Facilitate all required project tasks needed to complete the projects cooperatively with all departments impacted
4 Facilitate development of the Top Down objectives categoriesgoalsmetrics for the annual budget plan
5 Facilitate scheduling of BOD Budget Workshop and develop presentation and presentation materials to ensure meeting with BOD is efficient
productive and completed on time
6 Facilitate all departmental meetings including scheduling with the various departmentsVPrsquosCEO to ensure for a meaningful and
productive review of the plans including the full three year forecasts and metrics
7 Facilitate timely changesupdates to the plansforecasts to allow for sufficient and timely review by the CFOCEOVPrsquosDept Managers
8 Final CFOCEOBOD approval of the plan as required
Comments
150 068 450 Financials - Develop close process and associated close calendarproject plan to manage execution of the process on time and with quality
for both internal and external financials
1 To ensure all required reportsschedulesmetricsanalysis to CFOCEOVPrsquosManagersBOD and other internal customers are completed
and delivered on time and with quality both internal and external
2 To maintain or improve the average number of days to close the books to make available financial reports for the related current and prior periods
3 To ensure that the CFO VPrsquos and Managers have sufficient time to complete their financial reviews prior to the Executive Staff and BOD meetings
4 To ensure accurate financial statements in compliance with GAAP Governmental Accounting Standards that can be relied upon for
key decision making and to achieve a clean audit opinion each year
Comments
100 040 400 ReportsReturnsFilings and Regulatory Compliance - Develop process and associated accounting calendarproject plan to manage
execution of the process on time and with quality
1 To ensure all required filingsreturnsreports to internal customers are completed and delivered on time and with quality
2 To ensure all required filingsreturnsreports to external agenciescompanies are completed and delivered on time and with quality
3 To help ensure compliance with all regulatory requirements for Part 32 and to maximize regulated recoveries within
guidelines rules and regulations
Comments
100 030 300 Financial Analysis - Develop tools and reports and other layers of analysis
1 To ensure expenses and revenues are tracking on budget and to identify potential areas of opportunity or problems as early as possible
2 Work collaboratively with all other departments across the company to develop analysis tools to assist them in managing their
operations including budgeting and reforecasting
Comments
150 060 400 Audits - Complete and deliver information to ensure timely deliver of audited financial statements for GVTC GVCS and all benefit plans
1 Ensure timeliness and accuracy to minimize audit adjustments
2 Mitigate internal control weaknesses and related audit concerns
3 Deliver audited financials to CFO and appropriate BOD Committee in a timely manner
4 Deliver a non-qualified audit opinion letters
Comments
100 030 300 Benefit Plans ndash Manage and monitor the benefit plan accounting to
1 Ensure compliance with regulatorygovernmentalexternal agencies and related filings in coordination with HR
2 Keep and maintain proper accounting records
3 Assist HR in timely and productive Committee meetings and resolution of issues andor changes to the plan documents as needed
Comments
100 030 300 InsuranceRisk Managementndash Manage and monitor programs to
1 Ensure timely accurate and cost effective renewal of insurance policies
2 Ensure timely contract routing and review of contract insurance requirements and indemnifications
3 Assist HR and others in helping mitigate risk management costs including sound contracting to help minimize potential issues with insurers
Comments
50 020 400 Training ndash Manage foster and monitor efforts to
1 Enhance career progression and improve workplace skills within the department
2 Provide multiple opportunities for learning in various formats (ie web classroom etc)
3 Ensure programs work to achieve a safe workplace in accordance with our Safety Strategy
Comments
100 030 300 Budget Management - Manage Department expenses within approved budget
Comments
20 372 Quadrant 2 ndash Core Competencies How well the individual utilized and leveraged their soft skills to perform
their job function and accomplish their goals
0740 1000
125 050 400 Communication
middot Ensures others involved in project or effort are kept informed about developments plans and changes
middot Ensures important information from Management is shared with employees and others as appropriate
middot Uses multiple channels or means to proactively communicate information (e-mail portal memos etc
middot Keeps Management informed about progress and problems avoids surprises
middot Summarizes or paraphrases understanding of what others have said to verify understanding and prevent miscommunication
middot Expresses ideas clearly and concisely in written and verbal communication
middot Identifies and presents information or data that will have an effect on others
middot Presents multiple points of view in support of a position
Comments
125 053 425 Teamwork and Leadership
middot Demonstrates collaboration coordination and a solution mindset
middot Interacts well within a team and supports others challenges
middot Listens and responds constructively to others opinions and ideas
middot Draws on the strengths of others and shares success
middot Meets deadlines for team goals andor projects
middot Shares information resources and best practices
middot Works for solutions that all team members can support
middot Provides assistance information and supports others to build and maintain relationships
middot Maintains and breeds confidence
middot Considerate of othersrsquo time and schedule (on time to meetings provides agenda etc)
middot Demonstrates willingness to share knowledge with others and acts as a mentor
middot Leads by example
middot Puts others before self
middot Adheres to company mission vision and values and demonstrates such through actions
Comments
125 050 400 Performance amp Results Oriented
middot Is customer focused performance based and market driven
middot Effectively takes responsibility for onersquos own or employeersquos performance by setting clear goals and expectations tracking progress against
goals and projects and ensuring feedback with others and Management
middot Properly and effectively enlists Management andor employee support in obtaining information resources and training needed to
accomplish goals andor projects effectively
middot Identifies what needs to be done and takes action before being asked or when the situation requires it
middot Finds or creates ways to properly measure performance against goals including establishing proper Measures of Success (MOSrsquos)
for projects as applicable
middot Promptly notifies Management about any problems that affect their ability to accomplish planned goals
middot Seeks performance feedback from Management and others with whom they interact with
middot Prepares personal development plan(s) with specific goals and a timeline for their accomplishment
middot Takes action to develop skills needed for effectiveness in current or future job
middot Effectively looks for evaluates and implements process improvement opportunities
middot Follows up to ensure delegated tasks are accurate and completed in a timely manner
Comments
125 056 450 Critical Thinking amp Problem Solving
middot Ability to identify the information needed to clarify a situation seek that information from appropriate sources and use skillful questioning to
draw out the information when others are reluctant to disclose or are unaware
middot Effectively applies technical knowledge and understanding to identify analyze and solve problems
middot Facilitates or participates in thorough problem-solving and creative-thinking processes leading to the development and implementation
of new approaches systems structures and methods
middot Is sought out as a knowledge expert to provide advice or solutions in their Dept or technical area
middot Recognizes repetitive trends and recurring problems with resolution-based communication and suggestions
middot Has a sense of urgency about solving problems and getting work done
middot Effectively explores customer needs concerns and initial positions to clarify current situation
middot Seeks the perspective of others involved in situation to obtain more complete and accurate information
middot Proposes new approaches methods or technologies to produce innovative solutions
middot Quickly and effectively solves problems
middot Inclusive decision-making style Does not make decisions in haste Consults with subject matter experts to determine impact on
other depts andor company
Comments
125 038 300 Collaborative Relationships (internal andor external)
middot Effectively determines specific customer needs and provides educated value-added solutions for others
middot Consistently meets expectations with superior service
middot Builds relationships with people whose assistance cooperation and support may be needed
middot Commits to follow-through and ensures consistent follow-up with customers
middot Provides assistance information and support to others to build a basis for future reciprocity
middot Shows interest in what others have to say acknowledges their perspectives and ideas
middot Demonstrates good listening skills (slow to speak and slow to anger and debate)
middot Controls own response when criticized attacked or provoked
middot Demonstrates integrity and honesty with self and others
Comments
125 038 300 Innovation amp Change
middot Understands how role impacts revenue expenses profitability and projects and acts on it accordingly
middot Engages in and understands GVTC strategic initiatives mission scorecard amp values
middot Ability to develop sponsors or support the introduction of new and improved methods products procedures or technologies
middot Encourages and supports entrepreneurial behavior in themselves and others
middot Demonstrates support for organizational changes needed to improve the organizations effectiveness initiating sponsoring andor
implementing organizational change
Comments
125 038 300 Flexibility
middot Open to new and different ways of doing things willingness to modify onersquos preferred way of doing things
middot Is able to see the merits of different perspectives other than their own
middot Demonstrates openness to new organizational structures procedures and technology
middot Switches to a different strategy when an initially selected one is unsuccessful
middot Demonstrates willingness to modify a strongly held position in the face of contrary evidence
middot Does not jump to a solution without exploring viable alternatives in an open minded holistic fashion
Comments
125 050 400 Self Management Accountability amp Safety
middot Is confident of onersquos own ability to accomplish tasks and goals while being as self-reliant
middot Willing to properly and professionally speak up to the right person or group at the right time when they disagree with a decision or strategy
middot Approaches challenging tasks with a ldquocan-dordquo attitude and remains calm under stress
middot Is honest and forthright with all levels in the organization
middot Can effectively handle several problems or tasks at once in an organized and efficient manner while utilizing sound tools and methodologies
middot Properly plans organizes tasks and responsibilities for completion in a timely and cost effective manner
middot Manages own behavior to prevent or reduce feelings of stress
middot Follows through on commitments and completes tasks within deadlines
middot Respects the confidentiality of information or concerns shared by others
middot Carries their fair share of the workload
middot Takes responsibility for own mistakes does not blame others
middot Looks for opportunities to improve own knowledge and skill set including opportunities for advancement of themselves andor employees as applicable
middot Is ldquoSafety Mindedrdquo Values and encourages safety with peers and subordinates as applicable
Comments
30 356 Quadrant 3 ndash Core ProjectsTasksObjectives How well the individual performed in delivering and executing results
on their assigned projects and tasks andor Departmental andor Corporate GoalsMetrics within approved taskproject
timeline budget and objective
1070 1000
100 030 300 Original Manage preparation and analysis of RFP for new GL package Prepare presentation with recommendations for approval to CFO (and possibly full Exec Team) based on Acctg System discovery findings Prepare an RFP for the new AccountingPurchasingInventoryWork OrderAsset management system by gathering requirements from all stake holders Grade RFP submissions and make a decision on the provider with a projected timeline for implementation in 2018
Comments
100 040 400 Work with the departments involved in the Marketing phone bill to set up Comp USOCs to save taxesfees
Comments
150 060 400 Perform a time study with at least half of all departments
Comments
150 064 425 Assist in the transition of Regulatory task associated with the retirement of Regulatory Manager-Debbie Dailey MID YR NEW Develop understand and attend training for new revenue recognition and lease accounting Work on readiness to begin implementation of new accounting standards for calendar year 2018
Comments
100 043 425 Work w Morgan Stanley and CBandCo regarding new FAS 157 disclosure requirements [Assigning Level for Investments]
Comments
100 040 400 Engage and support the development of the Fiercely Loyal Customer (FLC) program Develop a measurable goal for each employee to begin 1118
Comments
150 060 400 Business Owner of Enterprise Risk Assessment Project with Moss Adams to establish a baseline assessment for areas of concern regarding business processes and possible gaps This initial Discovery project will result in an Executive presentation of recommendations for multiple mini implementations across 2018 and 2019
Comments
50 020 400 Phase 1 of the contract Management project-completed by RR Be a key participant in Phase II which will be delivering requirements of the new contract management system for workflow to improve efficiencies for contract routing and management of certificates of insurance
Comments
000
Comments
000
Comments
000
Comments
000
Comments
100 045 450 ADDITIONAL TASKS Mastercard issues GVTC Board-Finance Committee Telergee Study Annual meeting-truck giveaway Cost Study with Moss Adams Financial audit Review of elimination entries per 2016 audit vs posted to 2016 financials in EPM Update 2017 elimination entries 6817-Promoted to Controller Additional responsibilities tasks goals as assigned for new role including review of annual processtasks for capital credits and set up as an annual project plan Benefits audit Consolidated Corporate Tax Return Capital Credits discount amp allocations 2018 Top Downs Expense Budget (attendlearn RGURevenue HCM Strategic Planning model etc) With the staff accountant and financial accountant positions open for 3-4 months Robin and I attended to many additional tasks as needed Still working to assign tasks that I held as Accounting Supervisor to Financial accountants Retained the responsibility of supervising staff (increased to 6 personsfunctional areas)
15 415 Quadrant 4 ndash Personal amp Career Development Enhanced knowledge and skills particularly in the area of
0620 1000
300 135 450 Increase knowledge of Capital Credit Process By-Laws and Board Policies
Comments
500 200 400 Increase knowledge in NECA and Accounting regulations thru seminarwebinar or working with Regulatory DeptMoss Adams
Comments
200 080 400 Increase knowledge of Financial Metrics and Measurements
Comments
Page 29: The Road Ahead - telergee.com Best Practices Advisory... · Higher cost to employer, easy money for the employee b. Administrative ease to the employer, shorter review for Administrative

CPE Question ndash Perf Comp

What is the primary benefit of incentive compensation to the Employer and Employee

a Higher cost to employer easy money for the employeeb Administrative ease to the employer shorter review for

employeec More engaged employees for employer more job satisfaction

for employeed None of the above

  • Slide Number 1
  • Slide Number 2
  • The Road Ahead
  • Slide Number 4
  • Slide Number 5
  • Slide Number 6
  • Easy Street
  • Reality
  • Slide Number 9
  • Planning
  • Twin Lakes Recent Projects
  • Questions (TrueFalse)
  • Slide Number 13
  • Slide Number 14
  • Slide Number 15
  • Slide Number 16
  • YK Communications Profile
  • Service Trends (ILEC)
  • Additional Revenue Opportunities
  • Slide Number 20
  • Slide Number 21
  • Slide Number 22
  • Slide Number 23
  • Slide Number 24
  • Slide Number 25
  • Slide Number 26
  • Slide Number 27
  • Slide Number 28
  • Slide Number 29
  • Slide Number 30
  • Whatrsquos in your tool kit
  • Slide Number 32
  • Slide Number 33
  • Slide Number 34
  • Slide Number 35
  • Slide Number 36
  • Slide Number 37
  • Slide Number 38
  • Slide Number 39
  • Slide Number 40
  • Slide Number 41
  • Slide Number 42

27.11.2016 20:00 Jazz & beyond Wayne Shorter Quartet Wayne Shorter · 2017-11-29 · Wayne Shorter Quartet Wayne Shorter saxophone Danilo Pérez piano John Patitucci double bass Brian

PERS Employer Outreach, Communication & Education...Employer Appeal Rights Employer Forms Employer Presentations Employer Publications Employer Tools Actuarial/Financial Find Your

Purdue University Teacher Education Program Employer ......* Other includes: resume-application, student teaching, administrative personnel, office, or school corporation, Department

Which employers sponsor defined contribution plans ...Which employers sponsor defined contribution plans? Evidence from linked employer-employee administrative records* ... November

Master shorter

Administrative Appeals Office MATTER OF S-T-INC … - Temporary Worker... · Administrative Appeals Office MATTER OF S-T-INC DATE: ... I. EMPLOYER-EMPLOYEE RELATIONSHIP ... right

BSD_Tools_AllSlides_CB6 Shorter

BUREAU OF INSURANCE MULTIPLE EMPLOYER WELFARE …14 VAC 5-10 OF THE VIRGINIA ADMINISTRATIVE CODE . REQUIREMENTS FOR OPERATING IN VIRGINIA . A multiple employer welfare arrangement

Administrative Agencies - Alaska SHRM State Council | Alaska … · 2016-02-11 · Joint Employer Standard . Joint Employer Standard • Businesses are joint employers only when they

Employer/Insurer Coverage Responsibility Oregon Administrative … · 2020. 4. 16. · iv IT IS THEREFORE ORDERED: (1) Temporary amendments to OAR Chapter 436, Division 050, Employer/Insurer

e-MPF employer online service guide · With Manulife e-MPF Employer Service, you can perform your MPF administrative work more efficiently through a secured online platform — accessible

EMPLOYER NON-MONETARY PROPOSALS FOR …psacunion.ca/.../pdfs/pa_-_employer_proposals_eng_may_28_2018_0.… · Program and Administrative Services (PA) Group Without Prejudice Employer

Bellwether - Shorter

Fracking Shorter

OFFICE OF ADMINISTRATIVE LAW Jersey is an Equal Opportunity Employer State of New Jersey OFFICE OF ADMINISTRATIVE LAW INITIAL DECISION OAL DKT. …

Solutions Integration Customization Service. Employer Shared Responsibility Solutions Technology solutions to alleviate the regulatory administrative

FIRST NAME LAST NAME EMPLOYER NAME EMPLOYER … · expiration dt employer name: employer address employer city: employer state employer zip employer telephone . michael sanders ks11-8976

Part III - Administrative, Procedural and Miscellaneous ... · Answer 1: No. Any employer will be an eligible employer under section 45S if it has a written policy in place that provides

OFFICE OF ADMINISTRATIVE LAW - New Jersey 10871-13 S.S... · 2015-01-29 · New Jersey is an Equal Opportunity Employer State of New Jersey OFFICE OF ADMINISTRATIVE LAW FINAL DECISION

Harrap's Shorter

Automatically generated PDF from existing images. · agreement with my Employer, whichever is shorter, unless I give written notice to my Employer and the Local Union not more than

I Sengsong Siha Giya GuåHan + Shorter Shorter Ver

EMPLOYER ADMINISTRATIVE GUIDE - My Calchoice · a question or situation that needs clarification. This Employer Administrative Handbook is intended to guide you through different

Yokira Shorter

3(16) ADMINISTRATIVE OUTSOURCING AND MULTIPLE EMPLOYER …€¦ · 3(16) ADMINISTRATIVE OUTSOURCING AND MULTIPLE EMPLOYER PLANS TESTIMONY OF PETE SWISHER OF PENTEGRA RETIREMENT SERVICES

Shorter Works

Carpenter Funds Administrative Office of Northern … Quick...Carpenter Funds Administrative Office of Northern California, Inc. Quick View of Employer Online Reporting (ERSS) ERSS

OFFICE OF ADMINISTRATIVE LAW - New Jersey 02614-16.pdfNew Jersey is an Equal Opportunity Employer State of New Jersey OFFICE OF ADMINISTRATIVE LAW FINAL DECISION OAL DKT. NO. EDS 02614-16

SHORTER CONTRIBUTIONS

Simplifying Administration of Health Insurance · PDF fileSimplifying Administration of Health Insurance ... self-insured employer or its administrative ... UR, and disease

Raisin Administrative Committee - ERISA Compliance · PDF fileThe Raisin Administrative Committee is an Equal Opportunity Employer and Provider. In accordance with Federal Law and

In this Issue Employer Legislation Update...Employer Update Please distribute this publication to all Administrative, Payroll, and Human Resource Personnel As previously reported,

Shorter Summary

Shorter Analysis

Administrative Procedures · Administrative Procedures Roanoke-Chowan Community College is an Affirmative Action/Equal Opportunity employer. The College does not discriminate against