the project for capacity development on water …

FEDERAL DEMOCRATIC REPUBLIC OF NEPAL MINISTRY OF URBAN DEVELOPMENT DEPARTMENT OF WATER SUPPLY AND SEWERAGE

THE PROJECT FOR CAPACITY DEVELOPMENT ON WATER SUPPLY

IN SEMI-URBAN AREAS IN NEPAL

FINAL REPORT (APPENDIX)

October 2013

JAPAN INTERNATIONAL COOPERATION AGENCY NJS CONSULTANTS CO., LTD.

NP

JR

13-001

Table of Contents APPENDIX-1: Minutes of Meeting of Liaison Conference APPENDIX-2: Presentation Materials of the Expert APPENDIX-3: Pictures of the Project Activity APPENDIX-4: Procured Equipment List APPENDIX-5: Operational Expenses from Japanese side APPENDIX-6: The 3rd Country Training Materials APPENDIX-7: Public Awareness Materials APPENDIX-8: Presentation Materials of the Counterparts

The Project for Capacity Development on Water Supply in Semi-urban Areas Final Report

NJS

Appendix-1 - Minutes of Meeting of Liaison Conference -

A4-1-1

Annex 2-1

A4-1-2

A4-1-3

A4-1-4

A4-1-1

Annex 4-1

A4-1-2

A4-2-1

Annex 4-2

A4-2-2

A4-2-3

A4-2-4

A4-2-5

A4-2-6

A4-2-7

A4-2-8

A4-2-9

A4-2-10

The Project for Capacity Development on Water Supply in Semi-urban Areas Final Report

NJS

Appendix-2 - Presentation Materials of the Expert -

Ana

lysi

s Met

hods

and

Pri

ncip

als

Ana

lysi

s Met

hods

and

Pri

ncip

als

Cat

alog

of C

hem

ical

Ana

lysi

s Con

sulta

nt L

td.

Aug

ust 1

5, 2

011,

IZA

WA

Tet

suo

1

Top

ics o

f Thi

s Sem

inar

�A

naly

sis m

etho

d of

pH

, Tur

bidi

ty, C

olor

, Fre

e R

esid

ual

Chl

orin

e, M

-alk

alin

ity, T

otal

Iron

, Ars

enic

, etc

.�

Ana

lysi

s prin

cipa

ls o

f AA

S, a

bsor

ptio

n ph

otom

etry

, and

tu

rbid

ity m

eter

.�

Mea

ning

of c

oeff

icie

nt v

aria

tion

and

stan

dard

dev

iatio

n,�

Oth

ers

2

Ana

lysi

s met

hod

in la

bora

tory

and

at

Ana

lysi

s met

hod

in la

bora

tory

and

at

site

site

Para

met

erIn

labo

rato

ryA

t site

pH•

By

pH m

eter

•pH

met

er•

Col

orim

etric

met

hod

Turb

idity

•B

y tu

rbid

ity m

eter

•B

y co

mpa

rison

with

stan

dard

solu

tion

with

eye

s

Col

or•

By

spec

troph

otom

eter

•B

y co

mpa

rison

with

stan

dard

solu

tion

with

eye

s

M-a

lkal

inity

•B

y tit

ratio

n w

ith a

cid

•B

y tit

ratio

n, si

mpl

e m

etho

d

Free

resi

dual

chl

orin

e•

By

com

paris

on w

ith st

anda

rd so

lutio

n w

ith e

yes

•D

igita

l chl

orin

e m

eter

•B

y co

mpa

rison

with

stan

dard

solu

tion

with

eye

s

Tota

l iro

n•

By

spec

troph

otom

eter

•B

y A

AS

•B

y IC

P

•Si

mpl

e an

alys

is k

it

Ars

enic

•B

y sp

ectro

phot

omet

er•

By

AA

S af

ter p

re-tr

eatm

ent

•B

y IC

P af

ter p

re-tr

eatm

ent

•Si

mpl

e an

alys

is k

it

3

Tur

bidi

ty m

eter

Tur

bidi

ty m

eter

-- 11

To m

easu

re t

he d

egre

e of

tur

bidi

ty,

ther

e is

a v

arie

ty o

f st

yles

turb

idity

met

er.

1. T

rans

mitt

ed li

ght m

easu

rem

ent

�W

ith th

e hi

gher

turb

idity

, the

ligh

t tra

nsm

issi

on re

duce

s.�

660

nm w

ave

leng

th

4

Tur

bidi

ty m

eter

Tur

bidi

ty m

eter

-- 22

2.Sc

atte

red

(ref

lect

ed) l

ight

mea

sure

men

t�

With

the

high

er tu

rbid

ity, t

he li

ght s

catte

ring

incr

easi

ng.

�66

0 nm

Ligh

t so

urce

Phot

o ce

ll

Am

plifi

erMet

er

Phot

o ce

ll

5

Tur

bidi

ty m

eter

Tur

bidi

ty m

eter

-- 33

3. T

rans

mitt

ed -i

nteg

rate

d sp

here

scat

teri

ng li

ght c

alcu

latio

n m

etho

d�

This

met

hod

enab

les m

ore

accu

rate

mea

sure

men

t of t

urbi

dity

by

mea

surin

g bo

th th

e sc

atte

red

light

and

tran

smitt

ed li

ght a

nd u

sing

the

prop

ortio

nalit

y of

th

e co

ncen

tratio

n of

susp

ende

d m

atte

r and

the

ratio

of t

he tw

o m

etho

ds.

6

Abs

orpt

ion

phot

omet

ryA

bsor

ptio

n ph

otom

etry

-- 11

1.Pr

inci

pal:

�Th

e co

ncen

tratio

n of

the

targ

et e

lem

ent i

n th

e so

lutio

n is

det

erm

ined

by

mea

surin

g th

e ab

sorb

ance

by

addi

ng th

e ap

prop

riate

col

or re

agen

tin

the

solu

tion.

I 0I t

c L

I t= I0

x 1

0-cL

Whe

re: A

bsor

ptiv

ity, C

onst

ant b

y lig

ht-

abso

rbin

g m

ater

ial,

wav

elen

gth,

etc

.M

olar

abs

orpt

ion

coef

ficie

nt: a

t =

10m

m,

c=1m

ol/

Tran

smitt

ance

I t/I0 =

tTr

ansm

ittan

ce=

t x 1

00A

bsor

banc

e E=

log(

1/t)

=log

I 0/It

E =

cLTh

e A

bsor

banc

e is

pro

porti

onal

to th

e co

ncen

tratio

n if

the

thic

knes

s of t

he so

lutio

n (L

) is c

onst

ant

7

Abs

orpt

ion

phot

omet

ryA

bsor

ptio

n ph

otom

etry

-- 222.

Com

posi

tion

of sp

ectro

phot

omet

er (T

ype

of th

e on

e w

here

sp

ectru

m is

irra

diat

ed to

the

sam

ple.

Ligh

t So

urce

Wav

elen

gth

Sele

ctio

n Sa

mpl

e ch

ambe

r D

etec

tor

Am

plifi

erSi

gnal

Ligh

t

Dat

a pr

oces

sor

Dis

play

mem

ory,

th

e ou

tput

8

Abs

orpt

ion

phot

omet

ryA

bsor

ptio

n ph

otom

etry

-- 333.

Lig

ht so

urce

Tung

sten

and

hal

ogen

lam

psC

ontin

uous

spe

ctru

m w

ith w

avel

engt

h ra

nge

of m

ore

than

320

mm

(vis

ible

to n

ear i

nfra

red)

D

eute

rium

Lam

pC

ontin

uous

spe

ctru

m w

ith w

avel

engt

h ra

nge

of 1

60 –

400

nm (

UV

-Vis

ible

)Lo

w-p

ress

ure

mer

cury

lam

pLi

ght

sour

ce w

ith w

avel

engt

h of

man

y em

issi

on li

nes o

f 253

.65m

m ~

579

.07m

m is

use

dO

ther

s: X

enon

lam

p, L

ED h

igh-

brig

htne

ss la

ser a

re u

sed.

9

Abs

orpt

ion

phot

omet

ryA

bsor

ptio

n ph

otom

etry

-- 44�

Ther

e ar

e tw

o ty

pes

of s

pect

roph

otom

eter

, si

ngle

bea

m w

ith s

ingl

e sa

mpl

e ch

ambe

r an

d do

uble

bea

m s

pect

rom

eter

with

tw

o sa

mpl

e ch

ambe

rs t

o au

tom

atic

ally

com

pens

ate

the

mea

sure

men

t re

sult

of

blan

k sa

mpl

e.�

Dou

ble

beam

sys

tem

is u

sed

in s

elf-

reco

rdin

g sp

ectro

phot

omet

er w

ith

the

char

acte

ristic

s.�

The

mag

netic

spe

ctro

met

er, w

hich

em

ploy

s a

doub

le b

eam

sys

tem

isch

arac

teriz

ed

of

smal

l ch

ange

s in

ex

tern

al

fact

ors

durin

g th

e m

easu

rem

ent.

�In

ad

ditio

n,

the

spec

troph

otom

eter

s w

ith

doub

le

wav

e le

ngth

sp

ectro

phot

omet

ry o

r der

ivat

ive

spec

troph

otom

etry

are

in m

arke

t..

10

Abs

orpt

ion

phot

omet

ryA

bsor

ptio

n ph

otom

etry

-- 55�

Att

entio

ns to

be

paid

to in

Ana

lysi

s

(1)T

o ad

d ch

emic

als

such

as

acid

, al

kali,

buf

fer

solu

tion,

m

aski

ng a

gent

s, by

follo

win

g th

e an

alys

is p

roce

dure

(2

)Atte

ntio

n to

leav

ing

time

and

tem

pera

ture

(3)S

olve

nt e

xtra

ctio

n in

som

e ca

ses

(4)T

o ob

ey th

e de

sign

ated

wav

elen

gth

(5)To

us

e st

anda

rd

addi

tion

met

hod

or

inte

rnal

st

anda

rd

met

hod

inst

ead

of a

bsol

ute

calib

ratio

n cu

rve

in c

ases

of

hard

m

easu

rem

ent b

y ab

solu

te c

alib

ratio

n m

etho

d.

11

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-1

1.Pr

inci

pal

�Th

e at

omic

vap

or o

f an

ele

men

t is

in

a va

riety

of

Ener

gy i

n th

e st

ate,

de

pend

ing

on th

e ci

rcum

stan

ces

of it

s ex

iste

nce,

but

whe

n it

is c

alle

d to

be

at t

he lo

wes

t ene

rgy

stat

e, it

is c

alle

d in

the

grou

nd st

ate

E 0.

�Th

e at

omic

in

the

grou

nd s

tate

tra

nsiti

ons

to t

he e

xcite

d st

ates

, hi

gher

en

ergy

sta

te s

uch

as E

1, E

2, e

tc. b

y ab

sorb

ing

the

ener

gy o

f whe

n ad

ded

in th

e fo

rm o

f ene

rgy

such

as h

eat,

light

, etc

. �

Ato

mic

abs

orpt

ion

spec

trom

etry

is u

sed

this

phe

nom

enon

.

Ei

E0

Absorption

Emission

E=

h�

12

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-2

�O

n th

e ot

her h

and,

the

exci

ted

stat

e is

sho

rt-liv

ed b

ecau

se it

is u

nsta

ble

and

the

atom

ic re

turn

to it

s orig

inal

gro

und

stat

e in

a sh

ort t

ime.

�

The

extra

ene

rgy

for

the

atom

to

retu

rn t

o th

e gr

ound

ene

rgy

stat

e is

re

leas

ed a

s lig

ht.

Emis

sion

spe

ctro

met

ry is

use

d to

this

phe

nom

enon

. Tha

t is

, lig

ht a

bsor

ptio

n an

d em

issi

on is

rela

ted

to th

e tw

o si

des.

�W

hen

the

atom

of w

hich

sate

is a

t the

exc

ited

stat

e E 1

retu

rns

to th

e gr

ound

st

ate

E 0by

rel

easi

ng th

e lig

ht e

nerg

y, th

ere

is a

follo

win

g fo

rmul

a.

�E=

E 1-E

0=h�=

hc/�

Whe

re,

h: P

lanc

k's c

onst

ant=

(6.6

20 x

10-3

4 J·s)

�: F

requ

ency

c: S

peed

��

of li

ght a

t vac

uum

( =2

.999

79 x

108

m/s

)�:

Wav

elen

gth

13

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-3

�Si

nce

the

ener

gy l

evel

of

an e

lem

ent

is c

onst

ant,

spec

ific

elem

ent

can

ab

sorb

its s

peci

fic w

avel

engt

h of

ligh

t.�

To u

se th

e re

sona

nce

line,

the

anal

ytic

al li

ne w

hich

is c

orre

spon

ding

to th

e m

inim

um e

nerg

y tra

nsfe

r; i.e

, E1-

E 0is

the

prin

cipa

l in

ato

mic

abs

orpt

ion

spec

trom

etry

.�

The

atom

den

sity

at

grou

nd-s

tate

is

prop

ortio

nal

to t

he c

once

ntra

tion

of

anal

ytes

in th

e sa

mpl

e un

der a

cer

tain

con

ditio

n.

�A

nd t

here

is

a re

latio

n be

twee

n th

e ab

sorb

ance

and

the

at

om d

ensi

ty,

sim

ilar t

o La

mbe

rt -B

eer's

law

in a

bsor

ptio

n sp

ectro

scop

y.

�A

ccor

ding

ly, w

e ca

n kn

ow th

e co

ncen

tratio

n of

ana

lyte

s in

a s

ampl

e fr

om

the

calib

ratio

n cu

rve

by m

easu

ring

the

abso

rban

ce.

14

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-4

Ato

mic

abs

orpt

ion

spec

trom

eter

blo

ck d

iagr

am

15

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-5

2. A

tom

izer

s:(1

)Fla

me

atom

izer

s with

gas

�Th

e ai

r-ac

etyl

ene

flam

e w

ith a

tem

pera

ture

of a

bout

230

0 C

and

the

nitro

us

oxid

e (N

2O)-

acet

ylen

e fla

me

with

a te

mpe

ratu

re o

f abo

ut 2

700

C.

Prem

ix B

urne

r

16

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-6

The

proc

esse

s in

a fla

me

incl

ude

the

follo

win

g st

ages

:

�D

isso

lvat

ion

(dry

ing)

–th

e so

lven

t is

evap

orat

ed a

nd th

e dr

y sa

mpl

e na

no-

parti

cles

rem

ain;

�V

apor

izat

ion

(tran

sfer

to

the

gase

ous

phas

e) –

the

solid

par

ticle

s ar

e co

nver

ted

into

gas

eous

mol

ecul

es;

�A

tom

izat

ion

–th

e m

olec

ules

are

dis

soci

ated

into

free

ato

ms;

�Io

niza

tion

–de

pend

ing

on th

e io

niza

tion

pote

ntia

l of

the

anal

yte

atom

s an

d th

e en

ergy

ava

ilabl

e in

a p

artic

ular

flam

e, a

tom

s m

ight

be

in p

art c

onve

rted

to

gase

ous i

ons.

17

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-7

2. A

tom

izer

s(2

) Ele

ctro

ther

mal

ato

miz

ers

18

Gra

phite

furn

ace

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-8

�Th

is m

etho

d is

mor

e se

nsiti

ve,

espe

cial

ly f

or t

he e

lem

ents

whi

chea

sily

fo

rm u

n-de

grad

able

oxi

des s

uch

as a

lum

inum

, chr

omiu

m, v

anad

ium

, etc

. �

How

ever

, si

nce

co-e

xist

ing

elem

ents

hi

ghly

im

pact

s, ba

ckgr

ound

co

rrec

tion

syst

em a

re a

lway

s us

ed a

nd s

tand

ard

addi

tion

met

hod

is t

o be

us

ed, w

hen

nece

ssar

y.�

In a

dditi

on, f

or th

e de

term

inat

ion

of c

once

ntra

tion

of

cadm

ium

and

lead

, pa

lladi

um n

itrat

e as

the

mat

rix-m

odifi

er (

inhi

bito

r in

terf

eren

ce w

hich

is a

su

bsta

nce

that

fo

rms

a m

ore

stab

le

com

poun

d w

ith

the

coex

istin

g su

bsta

nces

.�

For

exam

ples

, in

cas

e of

for

min

g un

-de

grad

able

com

poun

d w

ith c

o-ex

istin

g su

bsta

nces

suc

h as

sul

furic

aci

d, p

hosp

hate

, si

licat

e an

d so

on,

la

ntha

num

, stro

ntiu

m, c

alci

um, e

tc. a

re a

dded

as

inhi

bito

r in

terf

eren

ce)

is

used

in o

rder

to su

ppre

ss th

e lo

ss c

ompo

nent

in th

e pr

oces

s of i

ncin

erat

ion.

19

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-9

3. R

adia

tion

sour

ces:

Hol

low

cat

hode

lam

p

20

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-10

4. B

ackg

roun

d ab

sorp

tion

and

back

grou

nd c

orre

ctio

n�

Deu

teri

um (D

2la

mp)

bac

kgro

und

corr

ectio

n fo

r fla

me

AA

S�

Zee

man

-eff

ect

back

grou

nd c

orre

ctio

n fo

r el

ectr

ical

hea

ting

AA

S

21

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-11

5. In

terf

eren

ces f

or fl

ame

AA

S (1

) Spe

ctro

scop

ic in

terf

eren

ce1)

Ana

lytic

al li

ne c

anno

t com

plet

ely

be s

epar

ate

from

the

oth

er a

djac

ent

line:

w

hich

resu

lts in

a n

arro

w li

ner r

ange

of c

alib

ratio

n cu

rve;

Use

oth

er a

naly

tical

lin

es.

2)A

naly

tical

line

is a

bsor

bed

by th

e su

bsta

nces

oth

er th

an a

naly

tes

of a

tom

ic

vapo

r gen

erat

ed in

the

fram

e: C

orre

ct b

y ba

ckgr

ound

cor

rect

ion

or se

para

te th

e an

alyt

es b

y so

lven

t ext

ract

ion.

.(2

) Phy

sica

l int

erfe

renc

e �

The

high

er v

isco

sity

of

the

sam

ple

solu

tion

caus

es t

he r

educ

tion

of s

pray

ef

ficie

ncy

to th

e bu

rner

and

resu

lts in

the

low

er th

e ab

sorb

ance

. �

In th

is c

ase,

dilu

te th

e sa

mpl

e as

muc

h as

pos

sibl

e.

22

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-12

(3) C

hem

ical

inte

rfer

ence

1)W

hen

the

atom

is

ioni

zed

in t

he f

ram

e. T

his

phen

omen

a w

ill h

appe

n in

m

easu

ring

the

atom

s w

hich

has

the

ten

denc

y of

eas

ily i

oniz

atio

n w

ith l

ow

ioni

zatio

n vo

ltage

suc

h as

al

kali

met

al o

r al

kalin

e ea

rth m

etal

. A

dd t

hese

el

emen

ts w

ith l

ower

ion

izat

ion

volta

ge.

For

exam

ple,

add

pot

assi

um a

nd

cesi

um fo

r mea

surin

g so

da a

nd p

otas

sium

, res

pect

ivel

y.2)

In c

ase

of f

ewer

ato

ms

in th

e gr

ound

sta

te o

f th

e an

alyt

es d

ue to

pro

duci

ng

hard

ly b

iode

grad

able

com

poun

d by

rea

ctio

n w

ith c

oexi

stin

g su

bsta

nce,

hig

h-im

pact

mat

eria

l coe

xist

ence

of a

nion

s are

con

side

red,

in g

ener

al.

To a

void

this

inte

rfer

ence

, the

follo

win

g m

etho

ds sh

all b

e tri

ed.

23

Ato

mic

Abs

orpt

ion

Spec

trom

etry

-13

Sepa

ratio

n by

solv

ent e

xtra

ctio

n of

the

targ

et e

lem

ent

Add

inte

rfer

ence

supp

ress

ion

Use

a h

ot fl

ame:

ace

tyle

ne –

di-n

itrog

en o

xide

fram

eA

dd e

xces

s of

the

coe

xist

ing

mat

eria

ls:

inte

rfer

ence

by

coex

istin

g su

bsta

nces

bec

omes

con

stan

t with

ove

r a

certa

in a

mou

nt. M

easu

re b

y ad

ding

ove

r a c

erta

in a

mou

nt o

f coe

xist

ing

subs

tanc

e to

the

sam

ple

and

stan

dard

so

lutio

ns

and

mak

e th

e ca

libra

tion

curv

e. S

ensi

tivity

is

redu

ced.

Use

stan

dard

add

ition

met

hod

24

CV

and

SC

V a

nd S

NN

1. C

V: C

oeff

icie

nt v

aria

tion

�Th

e co

effic

ient

of v

aria

tion

(CV

)is d

efin

ed a

s the

ratio

of t

he st

anda

rdde

viat

ion

to th

e m

ean

:

2. S

N: S

tand

ard

devi

atio

n�

It sh

ows h

ow m

uch

varia

tion

or "

disp

ersi

on" t

here

is fr

om th

e av

erag

e ( m

ean,

or e

xpec

ted

valu

e).

�A

n es

timat

or fo

r so

met

imes

use

d is

the

stan

dard

dev

iatio

n of

the

sam

ple,

deno

ted

by s N

25

Let

Let

’’ s c

alcu

late

CV

and

Ss c

alcu

late

CV

and

SNN

�Co

nsid

er a

pop

ulat

ion

cons

istin

g of

the

follo

win

g ei

ght

valu

es:

�Th

e m

ean

(ave

rage

) :5

�Th

e st

anda

rd d

evia

tion:

2�

CV

= 4

0 %

26

Sche

mat

ic fl

ow o

f IC

P-M

Sby

Jen

na W

orle

y an

d St

eve

Kve

ch

Tha

nk y

ou fo

r yo

ur a

tten

tion.

27

1

Transmission & DistributionPipelines

in Dhulabari

May 4, 2010

JICA ExpertSatoru ONIKI

ANNEX 7-2-5

Service Area in Dhulabari

WUSC Office

Transmission Pipe Route

Intake

Water Treatment Plant

TransmissionDistributionPipelines

Transmission Pipe

Distribution Pipe

Network?

Route?

Location?

New Elevated Tank

Existing Elevated Tank

Flow Diagrams

The aim is to make The operation simple andLess in maintenance work andSupply safe and Continuous potable water to the people of Dhulabari.

2

Water Pipeline Information

• Pipe Networks• Location of Valves, Air valves, Washouts and

Fire Hydrants• Pipe Material (HDPE, CI, GI)• Pipe Diameter• Flow direction• Flow meter

Legend (Sample)

River crossingExisting pipe lineNew pipe lineValve Nos. (route Nos.+Nos.)VR5-6ManholeMHWashoutFire HydrantAir valveValveDetailsSymbol

AFHWO

10

Available for What?• Control and Maintenance

Keep good water quality and pipe condition→ Air valve

Stop providing water → ValveReplace and clean a pipe → Valve, WashoutChange a flow direction → Valve

• Repair→ Location, pipe material, pipe size

• Fire→ Location of Fire Hydrant

Water Facility Condition

• Reduce water supply ?• Deterioration of water quality?• No providing water in some areas?• Extension of pipes→Water demand (Pipe Dia. Determination)

Water Supply Plan→ Connect to existing pipe→ Pipe material

• Out of Order?

Roles of each facility for pipes 1

Intake: Intake collects surface (spring) water through perforated PVC pipe.

Raw water transmission pipe:Raw water collected at intake is transmitted to the Water Treatment plantMethod of raw water transmission is gravity flow and/or pumping flow.In Dhulabari, the transmission system is gravity flow.

Transmission pipe: The facility which conveys from water treatment plant to service reservoir (elevated tank).


Distribution pipe:Cancellous pipe network to convey treated water to

house connection

Valve: Valves which are gate and butterfly valves control flow

of water at different pipelines

Air valve:Release trapped air from inside pipe. On the other hand, air valve has function to suction air under construction. The valves located at higher elevations on pipe lines

3


Washout:Washout drains are provided to keep the pipelines free from blockade. For keeping the pipe inside clean, sediment, deteriorated water shall be washed periodically. At least every 3 months in dry season and once a month in rainy season

Fire Hydrant: Fire hydrants can be used in case of fire.

Survey Staff

Date;April 19-20, 2010Staff;WUSC Eng.Targets;• Intake• Raw Water

Transmission Pipe• Transmission Pipe

Intake facility

Water Flow

Over Flow

Catchment Area in Intake

Destroyed Fence

Mudslide

Intake Cannel

• Need to remove sand

• Need manpower

Exposed Raw water Transmission

• Exposed the pipe by floods, rain.

• Need to be covered

• Need the support below the pipe

4

Cut the Transmission• Raw waster

transmission pipe is 2 lines.

• One was cut, the other is OK.

• Need to reconnect before rainy season

New Transmission Pipe

• Covered pipe by concrete

Exposed and Cut Raw water Transmission 2

• Exposed new pipe and cut existing pipe by floods

Washout and Valve on Transmission

↑

Washout and valve are located in a rice field.

Washout Point under the field(drainage is bad.)↓

Valve Chamber

↑

Valve box cover(VT-5)

Missing cover(VT-2)↓

Air valve Chamber

↑

Air valve box cover by concrete (VR-9)

Inside chamber↓

Release air

Valve

5

Air valve Chamber

↑

No cover (VT-3)

No cover (VT-7)↓

Leakage and Cleaning

↑

Leakage from washout valveNeed to fix and save water

Rain water and waste in valve chamber

If pipe inside has negative pressure, waste water infiltrates in pipe.

↓

Necessary to consistency with other project Case-1

• Road is constructed on existing air valve.• WUSC should announce the road department to avoid

the water facilities.• It is important to maintain and supervise water facilities.

Road under construction

Air valve chamber(VT-14)


Is it cut when the cannel was constructed?

Disconnected pipe

Survey Format

OpenNoNoOkBad, Rusty

OD160HDPE

VR-31

Valvestatus

Sound,Etc.

LeakageValveworking

Condition(Looks)

Pipe Dia.Material

Symbol

No.

Sample

Date: April 19, 2010

Other; Malfunction and Repair Records

Inspector: Recommendation 1

[Intake site]• Need to repair a fence • To Dredge and remove sand in cannel

[Raw water transmission]• To set a support and protect the pipe• To reconnect pipes (2 points)• Extension washout drain pipe in rice field• To protect the valves in rice field

6

Recommendation 2[Transmission pipe]• To put a cover of chamber

Tentative Permanent• To clean inside chamber

Recommendation 3

• Pipe network map is made up including existing and new pipes.

• Main water facilities which consist of valve, air valve, washout and fire hydrant are put on the network map.

• Periodical inspection for water facilities• Record their conditions, malfunction and

repair

1


in Gauradaha

May 5, 2010


ANNEX 7-2-6

WUSC Office

Service Area in Gauradaha

Water Treatment Plant

DistributionPipelines

Route 4

Route 6

Route 5

Route 1

Route 3

Route 2

Network?

Route?

Location?Distribution Pipe

• Pipe routes• Valve location

Pipe diameter?Pipe material?Valve?Air valve?Washout?

Distribution Network

Flow Diagrams

The aim is to make The operation simple andLess in maintenance work andSupply safe and Continuous potable water to the people of Gauradaha.

2



Fire Hydrants• Pipe Material (HDPE, CI, GI, etc.)• Pipe Diameter• Flow direction• Flow meter

Legend (Sample)


AFHWO

10









• No water → Out of Order?







house connection




3




Survey Staff

Date;April 21-22, 2010

Staff;WUSC Eng.

Targets;Distribution Pipe

Air valve Chamber (VR1-2)

↑

Leakage from air valve (March 31st,2010)

No leakage (Repaired)(April 21st,2010)↓

Valve Chamber (VR1-3)

↑Obliquity (April 21st)

↓Repaired (April 22nd)


↑Removed chamber to drain deteriorated water from pipe end.

(April 21st)

Reinstalled chamber(April 22nd)↓


↑Removed chamber to drain deteriorated water from pipe end.

(April 21st)

Reinstalled chamber(April 22nd)↓

4


• Road is constructed on existing Fire Hydrant (VR5-6).• WUSC should announce the road department to avoid

the water facilities.• It is important to maintain and supervise water facilities.

Paved road

Chamber

Valve cover

Necessary to consistency Case-2

• Entrance road is constructed on existing Air valve chamber (VR6-4).

• It is important to maintain and supervise water facilities.

Air valve chamber under the road

Leakage from Air valve

Leakage from air valveNeed to fix and keep function and save water

Air Valve Cover Maintenance

Cover side Rusty

It is not easy to open a cover.Need to open and maintain valve/chamber

periodically


Erosion

Channel

Need to protect

Survey Format

OpenNoNoOkNeed to clean, Rusty

OD160HDPE

VR5-41

Valvestatus

Sound,Etc.

LeakageValveworking

Condition(Looks)

Pipe Dia.Material

Symbol

No.

Sample



Inspector:

5

Recommendation




repair

1


in Mangadh

May 5, 2010


ANNEX 7-2-7

North

WARD -5

WARD -4WARD -1

WARD -3VDC

0.5 km 1 km0

Legend Ward Area

Ward Division

Water Supply Area

Service Area in Mangadh

WUSC Office&

Existing Elevated TankWUSC Office

Service Area in Mangadh

• Pipe routes• Valve location

Pipe diameter?Pipe material?Valve?Air valve?Washout?

Distribution Network Flow Diagrams

The aim is to make The operation simple andLess in maintenance work andSupply safe and Continuous potable water to the people of Mangadh.



Fire Hydrants• Pipe Material (HDPE, CI, GI, etc.)• Pipe Diameter• Flow direction• Flow meter

Legend (Sample)


AFHWO

10

2









• No water → Out of Order?







house connection







Survey Staff

Date;April 21-22, 2010

Staff;WUSC Eng.

Targets;Distribution Pipe

3

Valve Chamber

↑

Water in chamber →

Valve

↑

No bolt on valve

Leakage from valve↓

Air valve Chamber

↑

Inside air valve chamberIt took time to open the

cover due to no hook.

Removed hook on cover↓

Chamber Cover

Hook on cover↓

Survey Format

OpenNoNoOkNeed to clean, Rusty

OD160HDPE

VR5-41

Valvestatus

Sound,Etc.

LeakageValveworking

Condition(Looks)

Pipe Dia.Material

Symbol

No.

Sample



Inspector: Recommendation




repair

Ann

ual R

epor

t (2)

Febr

uary

201

1

Obj

ectiv

es:

-Gui

de fo

r pre

pare

ann

ual r

epor

t

-Und

erst

and

proc

ess t

o m

ake

annu

al re

port

Age

nda

1. C

once

pt o

f ann

ual r

epor

t

2. It

ems c

onta

ined

in a

nnua

l rep

ort

3. C

ase

4. Q

uest

ions

and

ans

wer

s

5. D

iscu

ssio

n

1. C

once

pt o

f ann

ual r

epor

t

2. It

ems c

onta

ined

in a

nnua

l rep

ort

3. C

ase

4. Q

uest

ions

and

ans

wer

s

5. D

iscu

ssio

n

1. C

once

pt o

f ann

ual r

epor

t

(1)O

bjec

tive

of a

nnua

l rep

ort

-Pro

vide

nec

essa

ry in

form

atio

n an

d da

ta to

maj

or st

akeh

olde

rs to

ge

t the

ir un

ders

tand

ing

and

cont

inuo

us su

ppor

t/ass

ista

nce

-Pro

vide

info

rmat

ion

and

data

of a

ccou

ntab

ility

-Rep

ort o

f per

form

ance

to a

genc

y’s s

trate

gic

plan

, bu

dget

pap

ers,

reso

urce

s agr

eem

ent a

nd o

ther

stra

tegi

c do

cum

ent *

)

*) S

trate

gy p

lan

incl

udin

g sh

ort t

erm

and

med

ium

-long

term

bu

sine

ss p

lan

and

proj

ect p

lans

1. C

once

pt o

f ann

ual r

epor

t

1) T

arge

t rea

der

-Acc

ount

abili

ty: I

t may

bet

ter f

ocus

or i

nten

d m

ajor

stak

ehol

ders

in

clud

ing

as W

USC

mem

bers

and

WSS

DO

for p

rovi

de

info

rmat

ion

abou

t acc

ount

abili

ty

-Oth

er p

urpo

se: I

f nec

essa

ry, y

ou m

ay m

ake

diff

eren

t ver

sion

of

annu

al re

port

for p

urpo

se o

r tar

get s

take

hold

ers i

nclu

ding

NG

O

and

dono

r age

ncie

s, or

DO

com

mitt

ee to

cha

nge

the

focu

s poi

nts,

for p

rovi

de in

form

atio

n of

relia

bilit

y or

situ

atio

n, ra

ther

than

acco

unta

bilit

y

1. C

once

pt o

f ann

ual r

epor

t

2) Q

ualit

y of

Dat

a-F

act b

ase:

Info

rmat

ion

shou

ld b

e fa

ctua

l, an

d in

clud

ing

rele

vant

info

rmat

ion

not j

ust “

good

new

s”-E

asy

to re

ad a

nd e

asy

to u

nder

stan

d

3) T

imin

g-N

orm

ally

, man

y go

vern

men

ts re

ques

t to

subm

it w

ithin

90

days

af

ter t

he e

nd o

f fis

cal y

ear (

e.g.

60

days

in c

ase

of Ja

pan

and

USA

, 90

days

in c

ase

of A

ustra

lia, C

anad

a an

d U

K) *

)

*) G

OJ h

as m

anda

tory

stan

dard

form

at a

nd st

yle

for b

usin

ess r

epor

t but

not

has

stan

dard

fo

rmat

and

styl

e fo

r ann

ual r

epor

t, by

the

com

mer

cial

law

and

regu

latio

n. S

imila

r for

U

SA a

nd th

ey h

ave

10-K

form

at a

nd st

yle

for b

usin

ess r

epor

t. O

ther

cou

ntry

incl

udin

g So

uth

Afr

ica

and

Rus

sia

has m

anda

tory

styl

e an

d fo

rmat

for a

nnua

l rep

ort.

1. C

once

pt o

f ann

ual r

epor

t

2. It

ems c

onta

ined

in a

nnua

l rep

ort

3. C

ase

4. Q

uest

ions

and

ans

wer

s

5. D

iscu

ssio

n

2. It

ems c

onta

ined

in a

nnua

l rep

ort

(1)T

ypic

al st

ruct

ure

and

item

s of a

nnua

l rep

ort

1)Ex

ecut

ive

sum

mar

y-P

rovi

de o

verv

iew

of t

he re

port

-Ref

er n

otew

orth

y is

sues

with

rela

te to

per

form

ance

and

oth

er

sign

ifica

nt e

vent

s dur

ing

the

repo

rt pe

riod.

2) O

pera

tiona

l stru

ctur

e-S

truct

ure

of g

over

nanc

e an

d st

ruct

ure

of b

usin

ess o

pera

tion

3) P

erfo

rman

ce-O

utpu

ts o

r ach

ieve

men

t to

targ

et (i

nclu

ding

fina

ncia

l pe

rfor

man

ce a

nd k

ey p

erfo

rman

ce in

dica

tors

) -S

igni

fican

t cur

rent

and

em

ergi

ng is

sues

that

impa

ct p

erfo

rman

ce

2. It

ems c

onta

ined

in a

nnua

l rep

ort

(1) T

ypic

al st

ruct

ure

and

item

s of a

nnua

l rep

ort

4) T

ypic

al st

anda

rd ta

ble

of c

onte

nts

Cha

pter

1: I

ntro

duct

ion

and

over

view

Cha

pter

2: P

erfo

rman

ce h

ighl

ight

sC

hapt

er 3

: Org

aniz

atio

nal M

anag

emen

tC

hapt

er 4

: Aud

itor’

s sta

tem

ent a

nd re

late

d fin

anci

al st

atem

ent

Cha

pter

5: F

unct

iona

lly a

rea

serv

ice

repo

rt

-You

can

mod

ify th

e ite

ms a

nd c

onte

nts f

or o

bjec

tives

. Thi

s is

just

sam

ple

or y

our r

efer

ence

. Im

porta

nt th

ing

is m

ake

suff

icie

nt re

port

for o

bjec

tive.

2. It

ems c

onta

ined

in a

nnua

l rep

ort

2. It

ems c

onta

ined

in a

nnua

l rep

ort

Cha

pter

1: I

ntro

duct

ion

and

over

view

1) P

refa

ce b

y ch

airp

erso

n2)

Pur

pose

of t

he W

USC

, mis

sion

stat

emen

t, vi

sion

3) O

verv

iew

, exe

cutiv

e su

mm

ary

-Pre

face

may

incl

udin

g or

repl

ace

as e

xecu

tive

sum

mar

y, if

it is

co

nven

ient

for s

mal

l WU

SC w

hich

hum

an re

sour

ces a

re li

mite

d-P

refa

ce m

ay a

lso

men

tione

d ab

out p

urpo

se o

f the

WU

SC,

mis

sion

and

vis

ion

Sam

ple

of p

refa

ce m

essa

ge,

TEPC

O: T

okyo

Ele

ctric

Pow

er

Com

pany

ann

ual r

epor

t 201

0.

Alth

ough

TEP

CO

is u

tility

se

rvic

e co

mpa

ny b

ut n

ot p

ublic

co

mpa

ny, n

or n

on p

rofit

or

gani

zatio

n. In

Japa

n, m

ost

utili

ty se

rvic

es a

re p

rovi

ded

by

priv

ate

sect

or. S

ame

for

TEPC

O a

nd th

eir a

nnua

l rep

ort

targ

et to

thei

r sha

re h

olde

r and

in

form

acc

ount

abili

ty to

mon

ey

shar

ehol

der i

nves

t to

TEPC

O.

Sam

ple

of e

xecu

tive

sum

mar

y (=

snap

shot

), TE

PCO

ann

ual r

epor

t 201

0 (c

ontin

ued)

In th

is p

art,

TEPC

O e

xpla

in th

eir b

usin

ess e

nviro

nmen

t

Sam

ple

of e

xecu

tive

sum

mar

y (=

snap

shot

), TE

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ann

ual r

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ontin

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from

)In

this

pag

e, th

ey e

xpla

in fi

nanc

ial h

ighl

ight

s2.

Item

s con

tain

ed in

ann

ual r

epor

t

Cha

pter

2: P

erfo

rman

ce h

ighl

ight

s1)

Mem

bers

hip

-Num

ber o

f mem

bers

, inc

reas

es2)

Mem

ber s

ervi

ces

-Num

ber o

f con

nect

ions

, ser

vice

cov

erag

e, p

opul

atio

n se

rved

-C

olle

ctio

n ef

ficie

ncy

-Com

plai

nts a

nd so

lved

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serv

ice

or n

ew b

usin

ess,

if an

y3)

Fin

anci

al p

erfo

rman

ce-R

even

ue a

nd e

xpen

ditu

re-F

inan

cial

ass

ista

nce

and

prog

ress

of d

isbu

rsem

ent,

if an

y

2. It

ems c

onta

ined

in a

nnua

l rep

ort

4) T

echn

ical

per

form

ance

-Int

akes

, pro

duct

ion,

dis

tribu

tion,

NR

W-T

otal

leng

th o

f pip

elin

e ne

twor

ks

-Lea

kage

repa

ir-T

echn

ical

ass

ista

nce

and

prog

ress

of c

onst

ruct

ion,

if a

ny

-New

pro

ject

and

/or n

ew fa

cilit

y, if

any

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ple

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ual r

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In th

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men

tione

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ediu

m-lo

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rm p

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Sam

ple

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ual r

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lain

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r cap

ital i

nves

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mpl

e of

per

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hig

hlig

ht, T

EPC

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nnua

l rep

ort 2

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(con

tinue

d)In

this

pag

e, T

EPC

O e

xpla

ins t

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oper

atio

nal p

erfo

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ce

Sam

ple

of p

erfo

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ighl

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, TEP

CO

ann

ual r

epor

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2. It

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onta

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in a

nnua

l rep

ort

Cha

pter

3: O

rgan

izat

iona

l Man

agem

ent

1)G

over

nanc

e sy

stem

-Pol

icy

of th

e go

vern

ance

-Obj

ectiv

e, ro

les a

nd re

spon

sibi

lity

of m

anag

emen

t boa

rd-S

truct

ure

-Boa

rd a

nd c

omm

ittee

org

aniz

atio

nal s

truct

ure

-Nam

e of

boa

rds a

nd c

omm

ittee

mem

bers

-Rol

es a

nd re

spon

sibi

lity

of b

oard

s and

com

mitt

ee m

embe

rs

2. It

ems c

onta

ined

in a

nnua

l rep

ort

2) O

pera

tiona

l sys

tem

-Ope

ratio

nal o

rgan

izat

ion

stru

ctur

e-N

ame

of in

cha

rge

pers

on-R

oles

and

resp

onsi

bilit

y of

uni

t and

in c

harg

e pe

rson

Sam

ple

of c

orpo

rate

gov

erna

nce,

TEP

CO

an

nual

repo

rt 20

10

They

als

o m

entio

ned

thei

r cor

pora

te

gove

rnan

ce, s

truct

ure,

syst

em, p

olic

y an

d pl

an

Sam

ple

of c

orpo

rate

gov

erna

nce

syst

em (=

orga

niza

tion

stru

ctur

e),

TEPC

O a

nnua

l rep

ort 2

010

For W

USC

, it i

s sam

e as

boa

rd o

f dire

ctor

s’or

gani

zatio

n, ro

les a

nd

resp

onsi

bilit

y

Sam

ple

of b

oard

mem

bers

list

, TEP

CO

ann

ual r

epor

t 201

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Sam

ple

of o

pera

tiona

l or

gani

zatio

nal s

truct

ure,

TEP

CO

an

nual

repo

rt 20

10

2. It

ems c

onta

ined

in a

nnua

l rep

ort

Cha

pter

4: A

udito

r’s s

tate

men

t and

rela

ted

finan

cial

stat

emen

t1)

Aud

itor’

s rep

ort

2)Fi

nanc

ial s

tate

men

t-I

ncom

e st

atem

ent (

with

bud

get c

ompa

rison

) *1)

-Bal

ance

shee

t-C

ash

flow

stat

emen

t, if

poss

ible

*2)

-Ret

ain

and

earn

ing

repo

rt, if

pos

sibl

e-L

ist o

f maj

or in

fras

truct

ure

asse

t *3)

-Atta

chm

ent f

or su

ppor

t aud

itor’

s com

men

t, in

com

e st

atem

ent

and

bala

nce

shee

t, if

nece

ssar

y-B

udge

t for

nex

t fis

cal y

ear

2. It

ems c

onta

ined

in a

nnua

l rep

ort

*1) F

or re

port

to a

ssis

ting

agen

cies

, it m

ay re

com

men

dabl

e to

m

entio

ning

abo

ut g

rant

, sub

sidi

ary

and

how

they

use

, e.g

. 20

mill

ion

NR

gra

nted

from

GO

J and

spen

d al

l for

con

stru

ctio

n of

new

wat

er p

urifi

catio

n pl

ant a

s foo

tnot

e of

inco

me

stat

emen

t, if

in c

ase

of th

ese

are

sign

ifica

nt.

*2) I

f cas

h flo

w st

atem

ent i

s not

requ

este

d in

ann

ual r

epor

t, no

nece

ssar

y to

inco

rpor

ate.

Ple

ase

follo

w a

ccou

ntin

g an

d re

port

stan

dard

of N

epal

. *3

) It m

ay re

com

men

dabl

e to

incl

udin

g lis

t of m

ajor

in

fras

truct

ure

asse

t with

cap

acity

Sam

ple

of fi

nanc

ial s

umm

ary,

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ann

ual r

epor

t 201

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Sam

ple

of fi

nanc

ial r

evie

w, T

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nnua

l rep

ort 2

010

Sam

ple

of fi

nanc

ial s

tate

men

ts (b

alan

ce sh

eet),

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ann

ual r

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t 201

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Sam

ple

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nanc

ial s

tate

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ts (i

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atem

ent),

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ann

ual r

epor

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mpl

e of

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tem

ents

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h flo

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atem

ent)

and

note

s, TE

PCO

ann

ual r

epor

t 201

0

Sam

ple

of n

otes

and

aud

itor’

s rep

ort,

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nnua

l rep

ort 2

010

Sam

ple

list o

f maj

or in

fras

truct

ure

faci

litie

s with

cap

acity

, TEP

CO

an

nual

repo

rt 20

10

2. It

ems c

onta

ined

in a

nnua

l rep

ort

Cha

pter

5: F

unct

iona

lly a

rea

serv

ice

repo

rt-P

rovi

de c

ompr

ehen

sive

info

rmat

ion

of e

ach

func

tiona

l are

as-C

usto

mer

serv

ices

(inc

ludi

ng c

onne

ctio

n/di

scon

nect

ion,

met

er

read

ing,

com

plai

nts r

espo

nse,

bul

k sa

les a

nd a

war

enes

s cam

paig

n)-A

dmin

istra

tive

(incl

udin

g pr

ocur

emen

t, st

ock

cont

rol,

HR

M a

nd

asse

t man

agem

ent)

-Fin

anci

al (i

nclu

ding

bill

ing

and

colle

ctio

n, a

ccou

ntin

g an

d fin

anci

al

man

agem

ent)

-Tec

hnic

al (i

nclu

ding

wat

er q

ualit

y m

anag

emen

t, pr

oduc

tion

and

dist

ribut

ion,

wat

er su

pply

man

agem

ent,

leak

age

repa

ir, sa

nita

tion

faci

lity

cons

truct

ion

and

man

agem

ent a

nd te

chni

cal p

lann

ing)

-Oth

ers

1. C

once

pt o

f ann

ual r

epor

t

2. It

ems c

onta

ined

in a

nnua

l rep

ort

3. C

ase

Bur

eau

of W

ater

wor

ks, T

okyo

Met

ropo

litan

Gov

.

Ora

nge

Cou

ntry

Wat

er D

istri

ct, U

SA

4. Q

uest

ions

and

ans

wer

s

5. D

iscu

ssio

n

3. C

ase:

Bur

eau

of W

ater

wor

ks

-In

Japa

n, w

ater

supp

ly a

nd se

wer

age

serv

ice

are

prov

ided

by

loca

l go

vern

men

t.-B

urea

u of

wat

erw

orks

has

resp

onsi

bilit

y fo

r wat

er p

rodu

ctio

n,

dist

ribut

ion,

bill

ing

and

colle

ctio

n bu

t not

hav

e re

spon

sibi

lity

for

sew

erag

e an

d sa

nita

tion.

Sew

erag

e an

d sa

nita

tion

serv

ices

are

ha

ndle

d by

Bur

eau

of S

ewer

age

unde

r Tok

yo M

etro

polit

an

Gov

ernm

ent.

-Sin

ce th

ey a

re b

urea

u, a

nd b

urea

u do

es n

ot h

ave

resp

onsi

bilit

y fo

r di

sclo

se a

nnua

l rep

ort,

but c

ompr

ehen

sive

info

rmat

ion

is d

iscl

osed

by

the

Toky

o M

etro

polit

an G

over

nmen

t.-T

his c

ase

for B

urea

u of

Wat

erw

orks

is in

trodu

ce th

eir s

ervi

ce

outli

ne. A

lthou

gh th

is is

not

exa

ctly

ann

ual r

epor

t and

fina

ncia

l re

port,

but

hop

e to

hav

e so

me

idea

.

3. C

ase:

Bur

eau

of W

ater

wor

ks

3. C

ase:

Bur

eau

of W

ater

wor

ks

-Ple

ase

care

thei

r sys

tem

and

bus

ines

s are

qui

te d

iffer

ent w

ith y

our

WU

SC-A

lso

they

are

one

of l

arge

st u

rban

wat

er su

pply

syst

em in

the

wor

ld

and

no n

eces

sary

to c

ompa

re w

ith y

our W

USC

. -O

nly

reas

on I

pick

up

this

cas

e is

, I h

ave

only

this

cas

e fo

r wat

er

supp

ly sy

stem

in Ja

pan

writ

ten

in E

nglis

h. S

ome

Bur

eau

of

Wat

erw

orks

dis

clos

e an

nual

repo

rt bu

t writ

ten

in Ja

pane

se. O

ther

wat

erw

orks

do

not d

iscl

ose

annu

al re

port.

-The

y ha

ve 3

yea

rs p

lan

and

long

term

pla

n. T

hey

repo

rt pe

rfor

man

ce a

nnua

lly to

the

3 ye

ar p

lan

as w

ell a

s lon

g te

rm p

lan.

serv

ice

cove

rage

map

3. C

ase:

Ora

nge

Cou

ntry

Wat

er D

istri

ct

-Wat

er D

istri

ct is

a so

rt of

wat

er a

utho

rity

or w

ater

supp

ly p

ublic

co

mpa

ny-M

onop

oly

for p

rovi

de w

ater

supp

ly in

the

regi

on, i

n m

ost c

ase

-But

intro

duce

com

mer

cial

acc

ount

ing

syst

em a

nd m

anag

e w

ith

finan

cial

and

pol

itica

l ind

epen

denc

y-O

pera

tion

is m

anag

ed b

y G

ener

al M

anag

er u

nder

supe

rvis

ed b

y B

oard

of D

irect

ors

3. C

ase:

Ora

nge

Cou

ntry

Wat

er D

istri

ct

-Sor

ry a

gain

as t

his c

ase

is a

lso

not s

uffic

ient

for y

our W

USC

, but

I on

ly h

ave

this

cas

e fo

r Wat

er D

istri

ct in

USA

. -P

leas

e ca

re th

eir s

yste

m is

qui

te d

iffer

ent w

ith y

our W

USC

. The

yso

ld w

ater

for i

rrig

atio

n to

o. I

just

wan

t you

to u

nder

stan

d ge

nera

l co

ncep

t of a

nnua

l rep

ort.

-Aga

in, I

do

not i

nclu

ding

full

repo

rt.

3. C

ase:

Ora

nge

Cou

ntry

Wat

er D

istri

ct

1. C

once

pt o

f ann

ual r

epor

t

2. It

ems c

onta

ined

in a

nnua

l rep

ort

3. C

ase

Bur

eau

of W

ater

wor

ks, T

okyo

Met

ropo

litan

Gov

.

Ora

nge

Cou

ntry

Wat

er D

istri

ct, U

SA

4. Q

uest

ions

and

ans

wer

s

5. D

iscu

ssio

n

Sugg

estio

n: ta

ble

of c

onte

nt

1.O

verv

iew

2.A

ddre

ss o

f cha

irper

son

3.In

form

atio

n of

WU

SC4.

Man

agem

ent d

iscu

ssio

n, p

erfo

rman

ce a

nd a

ctiv

ity

over

view

5.G

over

nanc

e, m

anag

emen

t boa

rd a

nd c

omm

ittee

6.A

udito

r’re

port

7.Fi

nanc

ial s

tate

men

ts, n

otes

and

com

men

ts8.

Bud

get a

nd p

erfo

rman

ce ta

rget

9.R

efer

ence

5. D

iscu

ssio

n

1.O

verv

iew

-Men

tions

key

eve

nts a

nd si

gnifi

cant

issu

es

-Mos

tly li

ke e

xecu

tive

sum

mar

y of

ann

ual r

epor

t-B

ut if

not

con

veni

ent,

poss

ible

to e

limin

ate

this

cha

pter

2. A

ddre

ss o

f cha

irper

son

-Rec

omm

end

to c

hoos

e su

ffic

ient

them

e or

topi

cs a

nd m

entio

ns-F

ollo

win

g to

pics

are

typi

cal i

tem

incl

udin

g ad

dres

s of c

hairp

erso

n-g

ener

al d

iscu

ssio

n ab

out f

inan

cial

resu

lts a

nd h

ighl

ight

s-s

ervi

ce e

nviro

nmen

t (=b

usin

ess e

nviro

nmen

t), w

ater

dem

and

-new

serv

ice

-inc

reas

es/d

ecre

ases

of c

onne

ctio

ns-b

usin

ess s

trate

gy a

nd p

lan,

targ

ets a

nd a

chie

vem

ents

-cha

nges

of m

anag

emen

t stru

ctur

e

5. D

iscu

ssio

n

3. In

form

atio

n of

WU

SC-B

riefly

intro

duce

his

tory

, tre

nd a

nd m

ajor

ach

ieve

men

ts, a

s wel

l as

faci

lity

and

capa

city

-Fol

low

ing

topi

cs a

re ty

pica

lly in

clud

ing

in th

is se

ctio

n -C

hron

olog

y-T

rend

of c

onne

ctio

ns-T

rend

of r

even

ue a

nd e

xpen

ditu

re-M

ajor

faci

lity

with

cap

acity

-Map

of w

ater

supp

ly n

etw

orks

and

loca

tion

of fa

cilit

ies

-Cha

rt of

org

aniz

atio

n st

ruct

ure

5. D

iscu

ssio

n

4. M

anag

emen

t dis

cuss

ion,

per

form

ance

and

act

ivity

ove

rvie

w-D

iscu

ss p

erfo

rman

ce a

nd b

usin

ess a

ctiv

ities

, tar

get o

f bus

ines

spl

an a

nd a

chie

vem

ent,

anal

ysis

, pro

blem

, em

erge

d pr

oble

m,

issu

es, c

once

rns f

or fu

ture

, etc

.-N

orm

ally

follo

win

g ite

m m

ay c

over

ed in

this

sect

ion

-tar

get o

n bu

sine

ss p

lan

and

achi

evem

ent o

f the

yea

r-a

naly

sis w

ith a

sses

smen

t and

eva

luat

ion

to a

chie

vem

ents

and

pe

rfor

man

ce-e

xist

ing

prob

lem

and

act

ivity

for r

esol

ving

, ach

ieve

men

t -e

mer

ged

prob

lem

/issu

es a

nd a

ctiv

ity fo

r res

olvi

ng, a

chie

vem

ent

-con

cern

s for

futu

res,

risks

, and

pol

icy/

plan

for r

isk

man

agem

ent

-exp

ecta

tion/

oppo

rtuni

ty fo

r fut

ure,

pol

icy/

plan

for n

ext f

isca

lye

ar fo

r ach

ieve

exp

ecta

tion/

oppo

rtuni

ty-e

xpla

ins t

hese

thin

gs o

n us

er se

rvic

e, te

chni

cal a

rea,

fina

ncia

l an

d ad

min

istra

tive

area

5. D

iscu

ssio

n5.

Dis

cuss

ion

Targ

et a

nd b

udge

t of

this

yea

r

Issu

es a

nd p

robl

ems

Act

ual p

erfo

rman

ce

Targ

et a

nd b

udge

t of

nex

t fis

cal y

ear

-W

hat i

s maj

or ta

rget

s (bo

th in

bud

get a

nd n

on

finan

cial

targ

et in

the

busi

ness

pla

n)?

-H

ow m

uch

WU

SC c

an a

chie

ve th

ese

finan

cial

and

no

n fin

anci

al ta

rget

in th

e bu

sine

ss p

lan?

-W

hat i

s the

reas

on o

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9. R

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Business planning (2)

February 2011

Objective

- Understanding financial feasibility study in the business planning

- Prepare presentation by WUSC in November. 3 WUSC are requested to have presentation at joint workshop in November and explain their draft business plan.

Assumption:

- Attendants should already know and understand technical planning. This module do not explain detail of technical part of business planning.

- Subject would be continuous to (3), (4) and (5)

Agenda

1. Data from technical planning

2. User service planning and administrative planning

3. Financial feasibility study and financial planning

4. Monitoring and evaluation

5. Structure of business plan

6. Q&A and discussion








(1) Water demand analysis

(2) Technical improvement plan

(5) Financial planning

- First step of business planning is water demand analysis and assess demand projection

- Secondly, make draft technical improvement plan focus for how fulfill the demand, construction of facility and cost estimate. This plan including also plan of facility rehabilitation/repair/renewal.

-After fixed technical plan, then prepare user service plan and administration plan.

-Then conduct financial feasibility and if financial capability do not meet demand, technical plan should be update for meet financial capability. Changes of technical plan may affect to other plans.

- After every plan is fixed, then fixed financial plan, and combine to business plan

(6) Business plan(3) Financial feasibility study

(4) User service planning and administrative

planning


(1) Water demand analysis


- It required highly political decision making to make technical plan for service expansion or not expansion, which area to target of expansion and water supply level (e.g. service hours)

- Again, it may required not highly political, but strategic decision making of direction of technical improvement

- water demand projection highly relay on projection of population

- There is three type of facility improvement strategies:1) Improve existing area: improvement of service level in the existing service area (water

quality, water pressure, supply amount, supply hours, etc.)2) Expansion: expansion for the areas where service is not yet provided and in the existing

served areas but presently not covered yet3) Optimization: optimize such as modification and improvement of pump direct

distribution system to standard system with distribution reservoir/elevated tank in existing served area for improving efficiency




planning



planning

(3) Financial feasibility study

- Technical improvement plan gives ceiling of user service volume, number of connection and water consumption per connection.

- Necessary quality and quality of user services are determined, and then leads to determine necessary quality and quantity of administrative services.

-If financial capability does not meet for necessary cost of technical improvement plan, user service plan and administrative plan, financial study rejects these plans.

-In that situation, technical improvement plan must be adjust to meet financial capability




Political issues:- Most significant cost in the technical improvement plan is capital cost.

- How to arrange capital cost, and policy of cost recovery for capital cost is highly political issues.

- In Nepal at present, WUSC may not take full cost recovery policy to capital cost and highly relay on subsidiary or grant from the government to capital cost. But world trend moves to full cost recovery or partially cost recovery to capital cost.(e.g. user shoulder 50%)

- This issue may looks beyond responsibility of WUSC, but someone need to discuss, and confirm as the government guarantees to provide grant and subsidiary with way to meet water demand of WUSC in the future.

- How to think for capital cost of expansion/renewing and rehabilitation of facility


- Financial capability is mostly decided by water rate, number of connection and average consumption per connection.

- Since increasing water rate is limited, that makes situation of not only construction of new facility may difficult, but also difficult to rehabilitating/renewing existing facility

- Technical improvement plan must consider highly political judgment, expansion or not expansion, which zone to prioritized and which zone is not prioritize to supply water under the condition of could not increasing capability, or worse declining capability.

- Thus technical improvement plan including “not improving but just maintenance facility” scenario.


(1) Data from technical planning to financial feasibility study- Water volume for sales

how much water can sold and expect revenue?how many user can get water supply?how much user can consume water?

- Capital costhow much need for construct new facility or purchase new equipments for water supply?how much need for rehabilitate/renewing/replacing facility/equipment to maintain capacity of water supply?

- O&M costhow much need for power/fuel for pumping, chemical for purification, salaries/allowance of facility operator, and procure of spare parts


(2) Data from technical planning to user service plan- Water volume for sales

how much water can sold and expect revenue?how many user can get water supply?how much user can consume water?

(3) Data from technical planning to administrative plan- Facility operation organizational structure- Number of staff


(4) Target setting- Set target performance indicator for monitoring and evaluation- example:- water quality meet ratio- water production volume- service hours- leak repair response rate - operation cost - NRW/UFW

- Monitoring and evaluation done to 1) achievement or progress of plan, and 2) outcomes or improvement to user service quality

*) NRW: Non revenue water, UFW: Unaccounted for water










planning

-Technical improvement plan gives ceiling of user service volume, and number of connection or water consumption are determined, as ceiling volume

-User service plan consider data from technical improvement plan and decide number of connection by each zone by year considering improving service coverage ratio

-After decide connections, then decide necessary number of staff and business operation cost.

-Then handle number of connection by year and necessary operation cost to financial feasibility study



User service demand

time

Capital investment

- Capital investment improves water supply capacity

- Improvement of capacity makes increases of connection

- Increases of connection leads to increases of user service demand, including volume of meter reading, billing and collection, new connection/disconnection, user complaints.

User service demand

Quantity and quality

Job, post, and number of staff

connections

Population map by zone with present water supply coverage area and pipeline system


Present service coverage ratio in service coverage area

- service plan to increasing coverage ratio in served area

- service plan to increase connection by expansion

Long-Term Plan:To construct two new systems and cover total 16 zones

Present: 8 zones2008: 102012: 122014: 142016: 16

2. User service planning and administrative planning 2. User service planning and administrative planning

In charge of user service section

Serviceconnection unit

Customer care unit

Meter reading/billing

and collection unit

- User service clerk- inspector- plumber

Handleconnection/disconnection, inspection of water supply

- User service clerk

Handle user complaints/request

- User service clerk- Meter reader

Handle meter reading, billing and collection, complaints regarding bill

(1) User service staffing plan


(2) Data from user service planning to financial feasibility study- Information regarding revenue:

how many user for water supply services?how many user will increasing?how much water WUSC can sold to user?how much WUSC can set water charge?

- Capital costhow much need for construct new facility or purchase equipment for customer services?how much need for rehabilitate/renewing/replacing facility/equipment to maintain capacity of user services?normally, compare with capital investment in the technical area, capital investment for user service is not significant, vehicles, office facility and office equipment at most


- O&M costhow much need for salaries/allowance of customer service staff, and procure of materials/goods for maintaining customer services?normally, compare with O&M cost of technical area, O&M cost for user service is not so significant, salaries, allowance, stationary, awareness campaign cost and marketing cost, at most


(3) Target setting- Set target performance indicator for monitoring and evaluation, mainly

consider how user service is improved- example:- number of connectionwater consumption per connection- user complaints response rate - operation cost

- Monitoring and evaluation done to 1) achievement or progress of plan, and 2) outcomes or improvement to user service quality


Manager

Financial/administrative

section

User service section

Engineeringsection

- section chief- accountant- cashier- administrative staff- stock keeper

- section chief- user service clerk- inspector- plumber- meter reader

- chief engineer- mechanics- electrician- chemist- operator

(4) Organization plan

Administrativeservice demand

Quantity and quality

Job, post, and number of staff

(5) Data from administrative planning to financial feasibility study- Capital costhow much need for construct new facility or purchase equipment for administrative services?how much need for rehabilitate/renewing/replacing facility/equipment to maintain capacity of administrative services?normally, compare with capital investment in the technical area, capital investment for administrative service is not significant, office facility and office equipment including computer at most

- O&M costhow much need for salaries/allowance of administrative staff, and procure of materials/goods for maintaining administrative services?normally, compare with O&M cost of technical area, O&M cost ofadministrative service is not so significant, salaries, allowance, stationary and supply material of computer at most


(6) Target setting- Set target performance indicator for monitoring and evaluation mainly consider

management efficiency- example:- NRW- connection per staff- collection ratio - operation cost- operational ratio

- Monitoring and evaluation done to 1) achievement or progress of plan, and 2) outcomes or improvement of management efficiency









(1) Expenditure projection1) O&M cost- Salaries and wages- Power/fuel for pumping- Chemicals for treatment- Spare parts- Administration and other O&M cost2) Capital cost- Construction cost - Rehabilitation/renewing cost3) Depreciation *)4) Financial cost- Debt service*) there is two ways, cash flow based or income statement based financial plan


(2) Revenue projection1) Revenue from operational activity- Sales of water- Sales of material- Application fee/penalty and other operational revenue2) Grant/subsidiary- grant - subsidiary3) Non operational revenue- Loan disbursement- Interest and other non operational revenue

- Revenue meet expenditure or not- How much possible to increasing water rate? *)

(3) Feasibility check- Simply, judge with negative or positive end cash balance (in cash based

projection), or keep avoiding deficit (in income statement base)- If capital investment makes negative cash balance (or deficit), that capital

investment is infeasible- If capital investment or other plans requires more than ceiling increase of water

rate, that capital investment and plans are infeasible- Even suppose possible to arrange the loan for capital investment, but if

repayment makes negative cash balance (or deficit), that capital investment is infeasible

- If expected grant or subsidiary for facility improvement, but not sure, that facility improvement is not say feasible


(4) Water rate setting- Basically set with cost recovery policy- However, water rate is public fair and also requires consideration to life of not

rich people- Government of Philippines request not exceed 5% of average house income of

low income group for setting minimum charge that is consumption of first 10 cubic meter

- In generally, set minimum charge for not increasing 3% of average house income, that calculated with:3% of [(GDP per capita)*(average house member)]

- Cost recovery policy is another issue, but world trend moves to full cost recovery. In Philippines, policy is full cot recovery.

*) More detail of water rate setting, please refer “Manual for Preparing Revised Tariff”, by Soft Component Team and their training material in May 2007


(5) Financial planning




planning


-If financially feasible, then settles financial plan, technical improvement plan and administrative plan and combine into business plan

(6) Business plan Budget framework for activity of each year


Sample of financial simulation: expenditure projection

Note: presenting up to 2016, but calculation is up to 2020


1) number of staff: comes administrative plan

2) based salaries comes from administrative plan

3), 4), 5) and 6) based power and fuel, chemical, spare part and repair/maintenance cost comes technical plan

7) based other O&M cost comes from administrative plan

10) construction cost mainly comes technical plan


Sample of financial simulation: revenue projection



1) water production comes from technical plan

2) Consider NRW, decide distribution volume

3), 4), 5) and 6) number of connection, average consumption per connection, water tariff and collection efficiency comes from user service plan. 3) and 4) will check with 1) and 2) and confirm

7) calculate revenue


Sample of financial plan: change to projected income statement style



Target sales of water

Budget framework

Financial plan determined budget framework by year

Revenue and Expenditure

0

2,000

4,000

6,000

8,000

10,000

12,000

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Year

mill

ion

Riel

RevenueExpenditure

3. Financial feasibility study and financial planning 3. Financial feasibility study and financial planning

(5) Financial resources arrangement- Even full cost recovery policy is approved, but financial resources arrangement

is another issue. Because water rate can not increase rapidly and immediately. - Although loan is easiest mode of resource arrangement, still difficult by

collateral problem, credit worthy problem and high interest rate for non profit organization







- Monitoring 1) progress and output of plan, and 2) improvement of outcome judged by performance indicator, specially how user services are improved

- Evaluation is also same A) achievement/outputs and B) outcomes mainly with viewpoints of 1) efficiency, 2) effectiveness, 3) impact 4) relevance with related plans, policy and programs, and 5) sustainability

- More detail of monitoring and evaluation of plans, please refer PCM workshop material and introductory guideline already provided and conducted in March 2010


Customer Services- quality of water - coverage (Service population)

- service hours (average monthly consumption volume)

- minimum charge/unit price- complaint replayetc.

Financial performance- operation ratio/revenue and expenditure- profitability/cash balance- current ratio- debt ratio/loan and amortizationetc.

Operation and Maintenance- production volume- water demand vs. supply- leakage preventing/repairetc.

Efficiency- NRW- billing collection ratio- connection/staffetc.

Activities of WUSC

How good WUSC provide services to users, or how good WUSC achieve

the mission and objectives

Could sustain financial independencyand bear future financial demand while improving customer services

How properly WUSC operate water supply system for achieve the

requirement of customer services

How efficiently WUSC operate water supply system

Sample of Performance Indicators


target JAN FEB MAR APR MAY JUN(1) User services 1) Number of active connection 2,000 2) Population served 10,000 3) Service coverage (%) 65 4) Water supply service hours (hrs) 18 5) Number of complaints accepted 6) Number of complaints solved 7) User complaint solving ratio (%) 95%(2) Water supply 1) Number of sample test 2) Number of sample test meet quality standard 3) Quality standard meet ratio (%) 95% 4) Production volume (c.m.) 5) Revenue water volume (c.m.) 6) Average consumptio volume per connection (c.m./month) 15 6) Number of leakage repair(3) Management efficiency 1) NRW (%) 20 2) Collection efficiency (Y-T-D) (%) 95 3) Connections per staff 150 4) Operational ratio (%) 200%(4) Financial performance 1) Revenue (,000 R) 2) Disbursement (,000 R) 3) Cash balance (,000 R) positive 4) End balance (,000 R)(5) HRM 1) Number of staff



Monthly data sheet

Annual report

Monitoring and evaluation

assessment

Revise of business plan

- Monitoring performance indicator monthly with monthly data sheet

- Evaluating performance annually with accumulated monthly data sheet and analysis are mentioned on annual report

- Assess performance when revise business plan. Business plan shall revise when significant change may/is happen, or end of target year


Assessment:(1) Achievement to previous plan- Construction- Connection- Water consumption, water quality(2) Improvement of efficiency target- Water quality meet rate- NRW, connection per staff, collection efficiency- User complaints response rate


(3) Judgment- Efficiency of implementation- Effectiveness of implementation to log term goal - Impact to improvement and demands- Relevance with other plan, policy and programs- Sustainability of results(4) Issues and problems- Issues and problems solved- Issues and problems still not solved - Emerged issues and problems(5) Lesson learned- Insight and lessons learned for feed back to next phase planning







(1) Executive summary(2) Assessment of previous plan and performance

assessment, emerged issues and problems(3) General information

Geological, geographical and demographical data (4) Technical planning fundamental

population and water demand projection, technical improvement policy(5) Technical improvement plan

facility improvement plan, renewing/rehabilitation plan, cost, staffing(6) User service plan

connection, water rate and user service staffing(7) Administrative plan

staffing, management efficiency(8) Financial plan

budget framework, arrangement of financial resources, financial projection(9) Reference, supporting information and attachment


(2) Assessment of previous plan and performance- Assess previous plan regarding achievement, efficiency, effectiveness,

impact, relevance and sustainability- Achievement: normally plan mentions targets and simply check these target

are achieved or not, and how much achieved?- Efficiency: how plan can success efficiently implemented? Are there any

delay, or difficulty/trouble to make delay? - Effectiveness: achievement is effect to achieve the purpose, are there any

different effective way?- Impact: achievement gives impact to improving user service? How user

feel?- Relevance: are there any discrepancy with other plan/policy/program?- Sustainability: achievement could sustainable? Are there any

difficulty/problem to sustain achievement?

- Evaluate management efficiency with NRW, connection per staff, collection efficiency, user complaints response, application for new connection backlog ratio. Compare with target and standard.


- Financial assessment, regarding profitability and financial sustainability from WUSC’s present financial situation

- Profitability: Although WUSC is NPO and not requested profitability, however not allow to be deficit. Low but ensure profitability is required. Normally at around 3-5% of profitability is said sufficient. Sometimes rather use profitability in cash flow statement base and said around 5% of profitability is required for sound management.

- Financial sustainability: financial sustainability judged by end cash balance and current ratio, and end cash balance is possible to cover short term capital investment, emergency, and few month operational cost, it may judged sustainable for a while. Financial sustainability also check with debt ratio and liquidity for more comprehensive judgment.

- Review how existing issues and problems are solved by previous plans - Consider are there emerged issues and problems?- What should be consider for next plan?


(2) Assessment of previous plan and performance

- Sample of financial assessment, emerged issues and problems


(6) User service plan


- At least two information is necessary, connections projection and water rate improvement plan

- Connection: total connection and additional connection by year. In this sample calculate for next 10 years.

- Water rate improvement plan: also calculate necessary and possible water rate. In this sample, have plan for next 10 years. However, this water rate may update by situation and political reason, or enacting mechanism in future.

(6) User service plan- Connection


additionalservice connection

0

100

200

300

400

500

600

700

800

900

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020year

additionalservice connection

(6) User service plan- Connection


3)Service connection

0500

1,0001,5002,0002,5003,0003,5004,0004,5005,000

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020year

active connections

3) Service connection

(6) User service plan- water rate


0

100

200

300

400

500

600

700

2008 2009 2010 2011 2012 2013 2014 2015

minimumcharge5%�of�LIG

(7) Administrative plan


- Administrative plan should contains at least two information, total staffing plan and management efficiency target

- Total staffing: with management efficiency policy, normally, set number of staff as 120-150 on ratio of connections per staff for size of connections 1,500-2,500 water supply system. However, number of staff is consider structure of system, area of covered, geographical location, nature of job environment and other factors.

- Management efficiency: NRW, connection per staff, collection efficiency, operational ratio, user complaint response ratio, etc.

(7) Administrative plan- management efficiency


(8) Financial plan- Revenue projection- Expenditure projection- Projected cash flow or projected

income statement- Financial resources arrangement plan,

if any


(8) Financial plan


(8) Financial plan


revenue and expenditure

010,00020,00030,00040,00050,00060,00070,00080,00090,000100,000

2010201

1201

2201

3201

4201

5201

6201

7201

8201

9202

0

year

thousand pe

sos

1)Revenue [1)+5)+7)]14)Expenditure [2)+6)+8)]

(8) Financial plan


15)Cash balance

0

500

1,000

1,500

2,000

2,500

2007 2008 2009 2010 2011 2012 2013 2014 2015year

thousand Pesos

15)Cash balance

(8) Financial plan


- Sample of financial resources arrangement plan. In this sample, they consider arrangement by loan.








- WUSC are requested to have short presentation at November workshop- Two presentation, A) hygiene education for school kid, and B) business plan- Presentation of A) hygiene education for school kid:

1) brief introduction of presenter2) demonstration of teaching to school kid3) experience and future plan4) Q&A

- Around 30 minutes for each WUSC including Q&A


- Presentation of B) business plan:1) brief introduction of WUSC2) water demand analysis3) technical plan4) customer service and administrative plan5) financial plan6) Q&A

- Around 30 minutes for each WUSC including Q&A

6. Q&A and discussion- Workshop schedule and program are not yet clearly decide, still on planning,

however:10:00-10:30 opening remarks10:30-11:00 presentation of business planning by Mangada WUSC11:00-11:15 coffee break11:15-11:45 presentation of business planning by Gauradha WUSC11:45-12:15 presentation of business planning by Dhullabari WUSC12:15-13:00 lunch break13:00-13:30 discussion and comment for business plan13:30-14:00 presentation of public hygiene program, by Gaurada WUSC 14:00-14:30 presentation of public hygiene program, by Dhullabari WUSC14:30-14:45 coffee break14:45-15:15 presentation of public hygiene program, by Mangada WUSC15:15-15:45 discussion and comment for hygiene program15:45-16:15 closed remarks


- You can use flip chart for presentation- You can also use computer, projector and Powerpoint- You can speak Nepali, and use interpreter who translate to English or directly

speaking in English

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mem

bers

hip

due

rm=

n*(m

d+cf

)

4) O

ther

reve

nue

from

serv

ices

ro: r

w*0

.05

(in c

ase

5%)

5) T

otal

reve

nue

from

use

r ser

vice

s (op

erat

iona

l rev

enue

)R

=rw

+rn+

rm+r

o

2. R

even

ue p

roje

ctio

n

6) R

even

ue fr

om c

apita

l inv

estm

ent a

ctiv

ity-N

ot c

onsi

der

7) R

even

ue fr

om fi

nanc

ial a

ctiv

ity-N

ot c

onsi

der

3. E

xpen

ditu

re p

roje

ctio

n

1) O

pera

tiona

l cos

t-4

% in

flatio

n fo

r sal

arie

s, ch

emic

als,

spar

e pa

rts a

nd o

ther

O&

M-7

% in

flatio

n fo

r pow

er a

nd fu

el fo

r pum

ping

S: sa

larie

s and

wag

es o

f pre

viou

s yea

rP:

Pow

er c

ost o

f pre

viou

s yea

rC

: Che

mic

als a

nd c

ost f

or p

urifi

catio

ns o

f pre

viou

s yea

rO

: Oth

er O

&M

cos

t of p

revi

ous y

ear

E: e

xpen

ditu

re o

f thi

s yea

r

E=(S

+C+O

)*1.

04+P

*1.0

7

* A

djus

t and

set s

uffic

ient

bas

es to

pre

viou

s yea

r dat

a, n

o ne

cess

ary

to se

t act

ual d

ata.

Als

o if

you

wan

t to

chan

ge th

e fo

rmat

to in

com

e st

atem

ent s

tyle

, you

mus

t add

dep

reci

atio

n.

3. E

xpen

ditu

re p

roje

ctio

n

2) C

apita

l cos

t-4

% in

flatio

n fo

r esc

alat

ion

of c

ost e

stim

ate

Cc:

Cap

ital c

ost e

stim

ated

with

pric

e of

201

1C

C: C

apita

l cos

t whe

n in

vest

ing

i: in

vest

men

t yea

rs fr

om 2

011

CC

=Cc*

(1.0

4^i)

3) F

inan

cial

cos

t-N

ot c

onsi

der

4. Ju

dgm

ent

-Neg

ativ

e or

pos

itive

cas

h ba

lanc

e?-I

f neg

ativ

e ca

sh b

alan

ce, c

heck

the

poss

ibili

ty to

incr

easi

ng

addi

tiona

l con

nect

ion

or w

ater

rate

, or r

educ

e ex

pend

iture

with

ch

ief e

ngin

eer a

nd m

anag

er

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

TOR

and

my

role

s-T

OR

17:

Wat

er su

pply

syst

em a

nd p

ublic

hyg

iene

edu

catio

n->

Intro

duct

ion

in fi

rst y

ear a

nd d

o se

ries o

f wor

ksho

ps

from

2nd

year

-TO

R 1

8: E

ffic

ient

bill

ing

and

colle

ctio

n-T

OR

19:

Cus

tom

er le

dger

man

agem

ent

-> C

onsi

der c

ompu

teriz

atio

n of

bill

ing

syst

em, b

ut if

not

su

cces

s to

get g

rant

from

JIC

A, s

till d

o se

ries o

f w

orks

hop

train

ing

on th

is is

sues

from

2nd

year

-TO

R 2

0: U

ser c

ompl

aint

s man

agem

ent s

yste

m->

dev

elop

man

ual a

nd c

onsi

der i

mpl

emen

tatio

n-T

OR

21:

Ann

ual r

epor

t->

firs

t int

rodu

ce b

usin

ess p

lann

ing

and

then

sugg

est t

o im

prov

ing,

and

cou

chin

g on

2nd

year

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Bus

ines

s Pla

nnin

g

Sept

embe

r 20

07

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Obj

ectiv

e

-Und

erst

and

basi

c kn

owle

dge

of B

usin

ess P

lann

ing

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

But

firs

t, w

hy b

usin

ess p

lan

is n

eces

sary

?

You

r ans

wer

:

- - - -My

answ

er. B

ecau

se st

akeh

olde

r cou

ld n

ot u

nder

stan

d yo

u an

d im

poss

ible

to su

ppor

t you

. Sup

pose

you

wan

t to

star

t bus

ines

s and

hav

e bu

sine

ss p

lan

but n

ot h

ave

enou

gh m

oney

, I c

an le

nd y

ou m

y m

oney

. But

if y

ou

wan

t to

star

t bus

ines

s but

not

hav

e bu

sine

ss p

lan,

I do

n’t k

now

how

muc

h yo

u ne

ed m

oney

.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Seco

ndly

, why

WU

SC n

eed

busi

ness

pla

n?

You

r ans

wer

:

- - - - -My

answ

er. B

ecau

se e

very

thin

g ba

sed

on b

usin

ess

plan

. Wat

er ra

te is

set b

ased

on

busi

ness

pla

n. It

em o

n an

nual

repo

rt ba

sed

on b

usin

ess p

lan.

Rec

ruiti

ng st

aff

is d

one

base

d on

bus

ines

s pla

n.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

So, w

hat i

s bus

ines

s pla

n?

You

r ans

wer

:

- - - -My

answ

er. B

usin

ess p

lan

is p

lan

cove

rs fo

r nex

t 5-1

0 ye

ars a

nd d

eter

min

ed m

ajor

act

iviti

es fo

r ach

ieve

de

man

d, a

nd c

ount

erm

easu

re fo

r iss

ues a

nd p

robl

ems.

That

incl

udin

g de

man

d, n

eces

sary

faci

lity

impr

ovem

ent,

and

nece

ssar

y en

gine

erin

g, c

omm

erci

al

and

adm

inis

trativ

e ac

tiviti

es.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Age

nda

1. W

ater

Dem

and

Proj

ectio

n

2. Is

sues

and

pro

blem

s

3. F

acili

ty im

prov

emen

t pla

n

4. F

inan

cial

ana

lysi

s and

feas

ibili

ty st

udy

of c

apita

l in

vest

men

t

(1) P

roje

ctio

n of

exp

endi

ture

(2) P

roje

ctio

n of

reve

nue

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. W

ater

Dem

and

Proj

ectio

n

2. Is

sues

and

pro

blem

s

3. F

acili

ty im

prov

emen

t pla

n

4. F

inan

cial

ana

lysi

s and

feas

ibili

ty st

udy

of c

apita

l in

vest

men

t

(1) P

roje

ctio

n of

exp

endi

ture

(2) P

roje

ctio

n of

reve

nue

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. W

ater

Dem

and

Proj

ectio

n

-Pro

ject

wat

er d

eman

d

(1)C

onfir

m p

rese

nt p

opul

atio

n an

d ho

useh

old

by z

one

both

serv

ice

cove

rage

are

a an

d no

n se

rvic

e co

vera

ge a

rea

(2)C

alcu

late

ave

rage

fam

ily m

embe

r per

hou

seho

ld

(3)P

roje

ct p

opul

atio

n gr

owth

by

zone

s and

pro

ject

hou

seho

lds b

y zo

nes f

or n

ext 5

-10

year

s

(4)D

ecid

e se

rvic

e co

vera

ge ra

tio b

y zo

nes a

nd b

y ye

ar

(5)P

roje

ct a

vera

ge a

nd m

axim

um w

ater

con

sum

ptio

n pe

r cap

ita p

er

day

and

proj

ect w

ater

dem

and

by z

ones

for n

ext 5

-10

year

s

(6)P

roje

ct N

RW

/UFW

for n

ext 5

-10

year

s and

cal

cula

te d

eman

d of

w

ater

dis

tribu

tion

volu

me

per d

ay b

y zo

nes.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. W

ater

Dem

and

Proj

ectio

n

-Pro

ject

wat

er d

eman

d

(7) Y

ou m

ust d

ecid

e se

rvic

e co

vera

ge a

rea

and

non

serv

ice

cove

rage

ar

ea fo

r nex

t 5-1

0 ye

ars

(8) S

umm

ing

wat

er d

eman

d by

yea

rs fo

r ser

vice

cov

erag

e ar

ea

(incl

udin

g pl

anne

d se

rvic

e co

vera

ge a

rea)

(9) N

ow y

ou c

an d

ecid

e w

ater

pro

duct

ion

dem

and

by y

ear

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Proj

ect w

ater

dem

and

sam

ple

Wor

ds:

Brg

y(B

aran

gay)

is a

lmos

t sam

e as

zon

e or

smal

lest

com

mun

ity

NR

W: N

on R

even

ue W

ater

whi

ch c

alcu

late

d:

NR

W=(

inta

ke v

olum

e -b

illed

and

col

lect

ed v

olum

e) /

inta

ke v

olum

e

UFW

: Una

ccou

nted

for W

ater

whi

ch c

alcu

late

d:

UFW

=(in

take

vol

ume

–ac

coun

ted

volu

me)

/ in

take

vol

ume

Acc

ount

ed v

olum

e in

clud

ing

wat

er fo

r use

flus

hing

faci

litie

s, or

give

a

way

such

as f

or fi

re fi

ghtin

g D

raft

at 0

9/30

/07

©co

py ri

ght T

oru

Suet

ake,

JFR

C To

kyo

Offi

ce

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Lobo

has

26

Bar

anga

ys

Lobo

has

26

Bar

anga

ys

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Exis

ting

Syst

em c

over

s 8 B

aran

gays

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. W

ater

Dem

and

Proj

ectio

n

2. Is

sues

and

pro

blem

s

3. F

acili

ty im

prov

emen

t pla

n

4. F

inan

cial

ana

lysi

s and

feas

ibili

ty st

udy

of c

apita

l in

vest

men

t

(1) P

roje

ctio

n of

exp

endi

ture

(2) P

roje

ctio

n of

reve

nue

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

2. Is

sues

and

pro

blem

s

(1)L

ist u

p is

sues

and

pro

blem

s pre

sent

ly y

ou h

ave

rega

rdin

g w

ater

su

pply

faci

litie

s

(2)C

onsi

der p

rese

nt c

apac

ity o

f fac

ility

cou

ld a

chie

ves w

ater

de

man

d

(3)A

dd is

sues

and

pro

blem

for a

chie

ve fu

ture

wat

er d

eman

d on

the

list

(4)C

onsi

der c

ount

erm

easu

res f

or o

verc

ome

thes

e is

sues

and

pr

oble

ms a

nd a

chie

ve w

ater

dem

and

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Issu

es a

nd p

robl

ems s

ampl

e

Exis

ting

Bar

anga

yW

ater

Wor

ks m

ay m

akes

con

flict

with

wat

er

supp

ly sy

stem

of W

ater

Dis

trict

. Wat

er D

istri

ct (a

lmos

t sam

e as

W

USC

) mus

t dec

ide

to p

rovi

de w

ater

by

thei

r sys

tem

, or n

ot

prov

ide

wat

er to

this

are

a, o

r mer

ge a

nd a

cqui

sitio

n of

Bar

anga

yW

ater

Wor

ks. B

ut p

oliti

cal i

nter

vent

ion

mak

es so

met

imes

so

diff

icul

t and

con

sum

e so

muc

h tim

e. S

omet

imes

dis

tribu

tion

mai

n ru

nnin

g th

roug

h th

is a

rea

and

peop

le st

olen

wat

er b

ut c

ould

not

stop

.

Dire

ct P

umpi

ng a

lso

mak

es in

effic

ienc

y re

gard

ing

pow

er

cons

umpt

ion

and

chan

ging

to g

ravi

ty sy

stem

from

ele

vate

d ta

nk is

reco

mm

enda

ble,

som

etim

es.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Issu

es a

nd P

robl

ems

on E

xist

ing

Wat

er S

uppl

y

1.C

entr

al S

ub-s

yste

m 2

�D

irect

Pum

ping

due

to to

pogr

aphi

cal c

ondi

tion

�E

xist

ence

of B

aran

gay

Wat

er W

orks

�E

xist

ence

of s

hallo

w w

ells

2.M

alap

adna

Para

ngSy

stem

�N

o su

ffici

ent s

ourc

e�

Topo

grap

hica

l Con

ditio

n

3.M

alab

rigo

Syst

em�

Sha

llow

wel

l, ov

er p

umpi

ng m

ay c

ause

sal

t int

rusi

on

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. W

ater

Dem

and

Proj

ectio

n

2. Is

sues

and

pro

blem

s

3. F

acili

ty im

prov

emen

t pla

n

4. F

inan

cial

ana

lysi

s and

feas

ibili

ty st

udy

of c

apita

l in

vest

men

t

(1) P

roje

ctio

n of

exp

endi

ture

(2) P

roje

ctio

n of

reve

nue

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

3. F

acili

ty im

prov

emen

t pla

n

(1)C

onsi

der m

anne

r of r

ealiz

ing

coun

term

easu

res.

Prio

ritiz

ed.

(2)C

ondu

ct c

once

ptua

l des

ign,

if c

onst

ruct

ion

of fa

cilit

y is

ne

cess

ary,

such

as p

ipel

ine

expa

nsio

n, in

take

faci

lity,

tra

nsm

issi

on a

nd d

istri

butio

n lin

e, re

serv

oir,

pum

ping

stat

ion,

etc

.

(3)C

ondu

ct c

ost e

stim

atio

n

(4)M

ake

it to

faci

lity

impr

ovem

ent p

lan.

Fac

ility

impr

ovem

ent p

lan

incl

udin

g at

leas

t, ne

cess

ary

faci

lity,

targ

et c

apac

ity, c

ost,

timef

ram

e, n

umbe

r of c

onne

ctio

ns, a

vera

ge c

onsu

mpt

ion

volu

me.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Faci

lity

impr

ovem

ent p

lan

sam

ple

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

(1) M

ediu

m T

erm

Sta

ge-1

Impr

ovem

ent P

lan

(alr

eady

com

plet

ed)

1) In

take

Fac

ilitie

s-I

nsta

llatio

n of

subm

ersi

ble

pum

p-

Con

stru

ctio

n of

pum

p ho

use

-In

stal

latio

n of

flow

met

er-

Inst

alla

tion

of g

ener

ator

set

2) S

tora

ge F

acili

ty-C

onst

ruct

ion

of c

oncr

ete

grou

nd re

serv

oir w

ith 6

0 cu

bic

met

ers c

apac

ity3)

Tra

nsm

issi

on F

acili

ty-I

nsta

llatio

n of

50

met

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f 100

mm

and

50

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m tr

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ater

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lity

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of P

VC

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tal l

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of

100m

m, 6

00 m

of 7

5 m

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,540

of 5

0mm

will

be

inst

alle

d.6)

Ser

vice

con

nect

ions

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talla

tion

of 2

02 n

ew se

rvic

e co

nnec

tions

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t is 5

.7 m

illio

n Pe

sos p

rovi

ded

by JI

CA

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raft

at 0

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/07

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py ri

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JFR

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ce

Dra

ft at

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7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. W

ater

Dem

and

Proj

ectio

n

2. Is

sues

and

pro

blem

s

3. F

acili

ty im

prov

emen

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n

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inan

cial

ana

lysi

s and

feas

ibili

ty st

udy

of c

apita

l in

vest

men

t

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roje

ctio

n of

exp

endi

ture

(2) P

roje

ctio

n of

reve

nue

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

finan

cial

anal

ysis

Rev

enue

proj

ectio

n

Proj

ectio

n ca

sh fl

owFi

nanc

ial P

lan

Bud

get f

ram

ewor

k

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nditu

repr

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tion

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get f

or:

-Sa

larie

s and

wag

es-

Pow

er a

nd fu

el fo

r pu

mpi

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Che

mic

als a

nd fi

ltrat

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&M

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apita

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endi

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t to

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enue

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n fo

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incr

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ater

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lect

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ess t

o m

ake

finan

cial

pl

an

fram

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ksim

ulat

ion

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

(1) P

roje

ctio

n of

exp

endi

ture

(1)C

onfir

m n

umbe

r of c

onne

ctio

n by

yea

r

-inc

reas

ing

by fa

cilit

y im

prov

emen

t

-nat

ural

incr

easi

ng

(2) P

roje

ct n

eces

sary

num

ber o

f sta

ff

-e.g

. in

Phili

ppin

es, 1

20-2

00 c

onne

ctio

n pe

r sta

ff

(3) P

roje

ct sa

larie

s and

wag

es b

y ye

ar

(4) C

onfir

m p

umps

and

oth

er p

ower

con

sum

ptio

n fa

cilit

y (e

.g.

subm

ersi

ble

pum

p, b

oost

er p

ump)

and

thei

r pow

er c

onsu

mpt

ion

(5) P

roje

ct p

ower

cos

t and

als

o pr

ojec

t fue

l cos

t for

pum

ping

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

(1) P

roje

ctio

n of

exp

endi

ture

(6) C

onfir

m p

rodu

ctio

n vo

lum

e an

d fa

cilit

y of

pur

ifica

tion

and

filtra

tion

(7) P

roje

ct c

hem

ical

cos

t for

pur

ifica

tion

and

filtra

tion

by y

ear

(8) P

roje

ct o

ther

ope

ratio

n an

d m

aint

enan

ce c

ost

-Now

you

kno

w O

&M

cos

t

(9) C

onfir

m fa

cilit

y im

prov

emen

t pla

n

(9) C

onfir

m n

eces

sary

cap

ital i

nves

tmen

t cos

t

-Now

you

kno

w c

apita

l inv

estm

ent c

ost

(10)

If y

ou h

ave

loan

and

als

o co

nsid

er lo

an fo

r arr

ange

nec

essa

ry

capi

tal i

nves

tmen

t cos

t, pr

ojec

t fin

anci

al c

ost b

y ye

ar

-Now

you

kno

w e

xpen

ditu

re

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

(2) P

roje

ctio

n of

reve

nue

(1) C

onfir

m p

rodu

ctio

n vo

lum

e, N

RW

and

num

ber o

f con

nect

ions

by

yea

r

(2) C

alcu

late

and

dec

ide

aver

age

cons

umpt

ion

volu

me

per

conn

ectio

n

(3) P

roje

ct c

olle

ctio

n ef

ficie

ncy

(4) C

alcu

late

nec

essa

ry w

ater

rate

for c

over

nec

essa

ry e

xpen

ditu

re

(5) D

ecid

e w

ater

rate

(6) P

roje

ct re

venu

e fr

om sa

les o

f wat

er

(7) P

roje

ct re

venu

e fr

om o

ther

s (bu

t in

oper

atio

nal)

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

(2) P

roje

ctio

n of

reve

nue

(8) C

onsi

der m

ode

for a

rran

ge n

eces

sary

fina

ncia

l res

ourc

es, i

f in

crea

sing

wat

er ra

te c

an n

ot c

over

. Fin

anci

al re

sour

ces

arra

ngem

ent i

s not

so e

asy

wor

ks. M

any

wat

er su

pply

syst

em

cann

ot d

o im

prov

emen

t for

this

reas

on, s

horta

ge o

f fin

anci

al

reso

urce

s and

fail

to a

rran

ge. I

f gra

nt o

r sub

sidi

ary

wou

ld b

e ex

pect

ed, t

hat i

s fin

e.

(9) P

roje

ct re

venu

e fr

om fi

nanc

ial a

ctiv

ity, s

uch

as in

tere

st in

com

e.

-Now

you

kno

w e

xpec

ted

reve

nue

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

(2) P

roje

ctio

n of

reve

nue

-Fea

sibi

lity

stud

y

(10)

Con

firm

bal

ance

and

pos

sibi

lity

of c

ash

shor

tage

. If i

t wou

ld b

e ha

ppen

, bac

k to

firs

t ste

p an

d co

nsid

er p

ossi

bilit

y to

incr

easi

ng

reve

nue

and/

or re

duci

ng e

xpen

ditu

re. M

ostly

, cap

ital i

nves

tmen

t m

akes

neg

ativ

e ca

sh b

alan

ce a

nd y

ou m

ay n

eed

to re

duce

cap

ital

inve

stm

ent a

mou

nt fo

r mee

t you

r fin

anci

al c

apab

ility

. Als

o lim

itatio

n to

incr

easi

ng w

ater

rate

mak

es li

mita

tion

of re

venu

e an

d m

akes

diff

icul

t to

do fa

cilit

y im

prov

emen

t.

(11)

If in

that

cas

e, y

ou m

ust a

sk y

our e

ngin

eer t

o ch

ange

scop

eof

w

ork

on th

e fa

cilit

y im

prov

emen

t pla

n or

sugg

est t

o po

stpo

ne

until

fina

ncia

l cap

abili

ty b

ecom

e m

eet.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

-Fin

anci

al p

lan

sam

ple

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Incr

easi

ng C

onne

ctio

n Pl

an fo

r ac

hiev

ing

Stag

e-2

2008

2009

2010

2011

2012

2013

2014

2015

numb

er of

conn

ectio

n1,5

11

1,811

1,9

31

2,131

2,231

2,6

31

2,731

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31Nu

mber

of ad

dition

al co

nnec

toins

300

120

200

100

400

100

100

100

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Wat

er R

ate

Impr

ovem

ent P

lan

To R

ealiz

e St

age-

2

5% o

f LIG

: 5%

of a

vera

ge h

ouse

inco

me

for L

ow In

com

e G

roup

2008

2009

2010

2011

2012

2013

2014

2015

min

imum

cha

rge

220

220

270

270

270

320

320

320

com

mod

ity ch

arge

23.0

23.0

28.0

27.0

27.0

33.0

33.0

33.0

5% o

f LIG

382

420

462

485

509

535

562

590

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Rev

enue

and

Pro

fit P

lan

to a

chie

ve S

tage

-2

Rev

enue

in 2

010

and

2012

incl

udin

g lo

an d

isbu

rsem

ent e

xpec

ted

from

LW

UA

and

cap

ital i

nves

tmen

t

2008

2009

2010

2011

2012

2013

2014

2015

Reve

nue

8,75

28,

933

21,0

6211

,800

26,6

1917

,156

17,7

7218

,387

Expe

nditu

re

8,70

38,

933

19,8

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,719

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2015

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16,2

3717

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- Ope

ratio

n an

d m

aint

enan

ce

7,98

38,

413

8,87

89,

704

11,1

3211

,760

12,3

8713

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- Cap

ital I

nves

tmen

t43

844

710

,893

590

13,7

6385

888

991

9- R

epay

men

t to

loan

and

arre

ars

282

7474

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51,

425

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ed P

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535

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nit:

,000

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os

Dra

ft at

09/

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7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Fina

ncia

l Arr

ange

men

t Pla

n

1. L

oan

for 9

.4 m

illio

n Pe

sos i

n 20

10 (9

0% o

f con

stru

ctio

n co

st)

7.5%

10

year

s2.

Loa

n fo

r 10.

7 m

illio

n Pe

sos i

n 20

12 (9

0% o

f con

stru

ctio

n co

st)

12.5

% fo

r 26

year

s

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

-Fin

anci

al p

lan

addi

tiona

l exp

lana

tion

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

cash

flow

20

06

(1) D

ata

of O

&M

co

st a

nd c

apita

l in

vest

men

t

Infla

ted

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roje

ctio

n of

ex

pend

iture

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ater

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rge

setti

ng

3-1)

Wat

er

char

ge se

tting

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nfirm

atio

n

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roje

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n of

re

venu

e

(4) p

roje

ctio

n ca

sh fl

ow

Rep

aym

ent t

olo

an

Dec

isio

n m

akin

g on

wat

er ra

te,

colle

ctio

n ra

tio

sim

ulat

ion

Arr

ange

men

t of

finan

cial

reso

urce

s

If ar

rang

e th

e fin

anci

al

reso

urce

s by

loan

, con

side

r re

paym

ent t

o lo

an

proj

ectio

n of

cas

h flo

w

(1) D

ata

fors

ettin

gw

ater

cha

rge

rate

Set b

asel

ine

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Proj

ectio

n ca

sh fl

owA

) Ope

ratio

nal a

ctiv

ity1)

Rev

enue

1-1)

reve

nue

from

sale

s of w

ater

1-2)

oth

er re

venu

e2)

Ope

ratio

nal d

isbu

rsem

ent

2-1)

Sal

arie

s2-

2) P

ower

and

fuel

for p

umpi

ng2-

3) C

hem

ical

and

filtr

atio

n fo

r pur

ifica

tion

2-4)

oth

er O

&M

cos

tB

) Cap

ital i

nves

tmen

t act

ivity

5) C

apita

l rev

enue

6) C

apita

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endi

ture

C) F

inan

cial

act

ivity

7) L

oan

8)R

epay

men

t to

loan

and

arr

ears

9) C

ash

flow

bal

ance

(rev

enue

–ex

pens

es)

This

is sa

mpl

e an

d yo

u ca

n m

odify

for y

our o

bjec

tives

.

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

F1) H

ow to

pro

ject

exp

endi

ture

?C

ash

flow

A) O

pera

tiona

l act

ivity

1) R

even

ue1-

1) re

venu

e fr

om sa

les o

f wat

er1-

2) o

ther

reve

nue

2) O

pera

tiona

lexp

endi

ture

2-1)

Sal

arie

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wer

and

fuel

for p

umpi

ng2-

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hem

ical

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filtra

tion

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urifi

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n2-

4)ot

her O

&M

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tB

) Cap

ital i

nves

tmen

t act

ivity

5) C

apita

lrev

enue

6) C

apita

lexp

endi

ture

C) F

inan

cial

activ

ity7)

Loa

n di

sbur

sem

ent

8)R

epay

men

t to

loan

and

arr

ears

9) C

ash

flow

bal

ance

(rev

enue

–ex

pens

es)

Proj

ectio

n of

Exp

ense

a) E

xpen

ditu

re fo

r Ope

ratio

nal a

ctiv

itya-

1) S

alar

ies a

nd w

ages

a-2)

Pow

er a

nd fu

el fo

r pum

ping

a-3)

Che

mic

als a

nd fi

ltrat

ion

for p

urifi

catio

na-

4) o

ther

Ope

ratio

n an

d M

aint

enan

ce c

ost

b) E

xpen

ditu

re fo

r Cap

ital I

nves

tmen

t b-

1) c

apita

l inv

estm

ent f

or la

rge

scal

e im

prov

emen

tb-

2) sm

all s

cale

reha

bilit

atio

n, e

xpan

sion

, rep

air (

acco

untin

g ru

les)

c) R

epay

men

t to

loan

and

arr

ears

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

a) E

xpen

ditu

re fo

r Ope

ratio

nal a

ctiv

itya-

1) S

alar

ies a

nd w

ages

-cal

cula

te n

umbe

r of s

taff

and

ave

rage

stan

dard

sala

ry

a-2)

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er a

nd fu

el fo

r pum

ping

-cal

cula

te in

flate

d va

lue

(e.g

. ass

umes

as 7

%)

a-3)

Che

mic

als a

nd fi

ltrat

ion

for p

urifi

catio

n-c

alcu

late

infla

ted

valu

e (e

.g. a

ssum

es a

s 5%

)a-

4) O

ther

Ope

ratio

n an

d M

aint

enan

ce c

ost

-Cal

cula

ted

infla

ted

valu

e +

cont

inge

ncy

(3-5

%)

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s

Med

ium

term

im

prov

emen

t

Lon

g te

rm

impr

ovem

ent

5%

2012

20

17

Exp

endi

ture

for

oper

atio

nal a

ctiv

ities

Infla

ting

(e.g

. 5%

) unt

il la

rge

scal

e in

vest

men

t mak

esdi

ffere

nt O

&M

stru

ctur

e.

Whe

n la

rge

scal

e in

vest

men

t ha

ppen

, O&

M c

ost s

truc

ture

m

ay c

hang

e. (e

.g. i

ncre

asin

g nu

mbe

r of s

taff

or in

crea

sing

po

wer

cos

t)

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Cas

e-1:

Larg

e sc

ale

inve

stm

ent f

or

expa

nsio

n th

at in

crea

sing

2

boos

ter p

ump

and

10 o

pera

tors

Num

ber o

f sta

ff: 5

00

Pum

p: 1

0

Chl

orin

ator

: 8

Num

ber

of st

aff:

+10

Pum

p: +

2

Num

ber o

f sta

ff: 5

00

Pum

p: 1

0

Chl

orin

ator

: 8

Num

ber o

f sta

ff: 5

00

Pum

p: 1

0

Chl

orin

ator

: 8

Cas

e-2:

Larg

e sc

ale

inve

stm

ent f

or

cent

raliz

ed c

ontro

l red

uce

the

num

ber o

f ope

rato

r

Num

ber

of st

aff:

-50

Pum

p: +

10

Larg

e sc

ale

capi

tal i

nves

tmen

t som

etim

es c

hang

es th

e st

ruct

ure

of o

pera

tiona

l ex

pend

iture Sa

mpl

e of

cen

tral

ized

com

pute

r co

ntro

l sys

tem

, Tok

yo

Met

ropo

litan

wat

erw

orks

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

1. C

once

pt o

f O&

M c

ost e

stim

atio

n1)

Sal

arie

s and

wag

esSa

larie

s and

wag

es =

num

ber o

f sta

ff *

ave

rage

sala

ries

Num

ber o

f sta

ff =

num

ber o

f con

nect

ion

/ 120

Ave

rage

sala

ries =

(ex

pens

e fo

r per

sona

l ser

vice

s) /

num

ber o

f sta

ff in

200

6no

te: s

alar

ies a

nd w

ages

shou

ld b

e st

anda

rdiz

ed a

mou

nt12

0 co

nnec

tions

per

staf

f is n

orm

al st

anda

rd in

Phi

lippi

nes

2) P

umpi

ng c

ost

(pum

p *

norm

al p

ower

con

sum

ptio

n)

3) C

hem

ical

and

filtr

atio

n co

st(c

hlor

inat

or *

nor

mal

che

mic

al c

onsu

mpt

ion)

4) O

ther

O&

Mad

min

istra

tion

cost

= n

umbe

r of s

taff

* a

vera

ge a

dmin

istra

tion

cost

per

hea

d in

ba

selin

e ye

ar+

offic

e-w

ork

cost

(com

pute

r, st

atio

nary

, and

oth

er o

ffic

e co

nsum

ptio

n ite

ms)

+ co

ntin

genc

y co

st

+ m

ajor

oth

er O

&M

cos

t

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

b) E

xpen

ditu

re fo

r Cap

ital I

nves

tmen

t b-

1) c

apita

l inv

estm

ent f

or la

rge

scal

e im

prov

emen

tb-

2) sm

all s

cale

reha

bilit

atio

n, e

xpan

sion

, rep

air

-b-1

) est

imat

ed c

ost o

f mas

ter p

lan

and

infla

ted

(e.g

. inf

late

5%

)-b

-2) 5

% o

f rev

enue

(alm

ost e

qual

as d

epre

ciat

ion)

if n

ot e

xist

su

ffic

ient

reha

bilit

atio

n pl

an

M T

sh

Lar

ge sc

ale

impr

ovem

ent i

n m

ediu

m te

rm

Lar

ge sc

ale

impr

ovem

ent i

n lo

ngte

rm

2012

2

017

Spen

d ar

ound

5%

of r

even

ue fo

r sm

all s

cale

re

habi

litat

ion,

exp

ansi

on a

nd r

epai

r

Exp

endi

ture

for

capi

tal i

nves

tmen

t

Prov

ide

loan

or

gran

t/sub

sidi

ary

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

c) R

epay

men

t to

loan

and

arr

ears

(just

for y

our i

nfor

mat

ion)

-cal

cula

te b

ased

on

loan

am

ount

and

inte

rest

rate

-rep

aym

ent a

mou

nt (t

otal

of p

rinci

pal p

lus i

nter

est f

or re

turn

) is

sam

e in

the

retu

rn p

erio

d-H

owev

er, b

efor

e bo

rrow

new

loan

, you

nee

d to

retu

rn re

mai

ned

loan

and

rest

ruct

urin

g lo

an m

ay a

dapt

ed, i

f you

has

exi

stin

g lo

an

and

arre

ars.

2012

2

017

Peso

s

Loa

n fo

r la

rge

scal

eim

prov

emen

t in

long

term

Exp

endi

ture

for

repa

ymen

t to

loan

and

arr

ears

inte

rest

prin

cipa

l

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Rev

enue

proj

ectio

n

Incr

ease

s of

conn

ectio

nsW

ater

cha

rge

rate

Col

lect

ion

ratio

Con

sum

ptio

n vo

lum

e

-min

imum

cha

rge

-com

mod

ity c

harg

e-c

harg

e fo

r bus

ines

s use

rs-p

ossi

bilit

y to

get

app

rova

l of i

ncre

asin

g-e

tc.

-pro

mot

ion/

mar

ketin

g-w

ater

dem

and

-etc

.

F2) H

ow to

pro

ject

reve

nue?

Cap

acity

of f

acili

ty

Trad

e of

rela

tion

betw

een

num

ber o

f co

nnec

tion

and

cons

umpt

ion

volu

me

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Proj

ectio

n of

reve

nue

from

sale

s of w

ater

a) N

umbe

r of c

onne

ctio

n-p

rom

otio

n m

akes

incr

easi

ng-l

imita

tion

from

cap

acity

of w

ater

supp

ly sy

stem

b) M

onth

ly a

vera

ge c

onsu

mpt

ion

volu

me

per c

onne

ctio

n-l

imita

tion

from

cap

acity

of w

ater

supp

ly sy

stem

c) M

onth

ly a

vera

ge w

ater

cha

rge

-cha

nge

for m

eet t

o fin

anci

al d

eman

d-c

harg

e sh

ould

not

exc

eed

5% o

f ho

use

inco

me

for l

ow in

com

e gr

oup

in P

hilip

pine

s

d) M

onth

ly a

vera

ge c

olle

ctio

n ra

tio-r

each

to 9

5% (s

tand

ard)

Cas

h flo

wA

) Ope

ratio

nal a

ctiv

ity1)

Rev

enue

1-1)

sale

s fro

m w

ater

sale

s1-

2) o

ther

reve

nue

2) O

pera

tiona

lexp

endi

ture

2-1)

Sal

arie

s2-

2)Po

wer

and

fuel

for p

umpi

ng2-

3)C

hem

ical

and

filtra

tion

forp

urifi

catio

n2-

4)ot

her O

&M

cos

tB

) Cap

ital i

nves

tmen

t act

ivity

5) C

apita

lrev

enue

6) C

apita

lexp

endi

ture

C) F

inan

cial

activ

ity7)

Loa

n di

sbur

sem

ent

8)R

epay

men

t to

loan

and

arr

ears

9) C

ash

flow

bal

ance

(rev

enue

–ex

pens

es)

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Setti

ng m

onth

ly a

vera

ge w

ater

cha

rge

(2/5

)

a) M

onth

ly a

vera

ge c

harg

e fo

r mee

t fin

anci

al d

eman

d

a =

e /

(n *

12

mon

ths *

r)

a: m

onth

ly a

vera

ge c

harg

e fo

r mee

t fin

anci

al d

eman

de:

tota

l exp

endi

ture

n: n

umbe

r of c

onne

ctio

nr:

mon

thly

ave

rage

wat

er c

olle

ctio

n ra

tio

tota

l exp

ense

s inc

ludi

ng:

-new

O&

M c

ost

-exi

stin

g re

paym

ent t

o lo

an-n

ew re

paym

ent t

o lo

an

-5-1

0 pe

rcen

t of c

onst

ruct

ion

man

agem

ent c

ost

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Setti

ng m

onth

ly a

vera

ge w

ater

cha

rge

(3/5

)

b) M

onth

ly a

vera

ge w

ater

cha

rge

that

infla

te p

rese

nt c

harg

e-i

nfla

tes p

rese

nt m

onth

ly a

vera

ge w

ater

cha

rge

(5%

)

b =

pc *

(1.0

5) ^

yea

r

b : m

onth

ly a

vera

ge w

ater

cha

rge

that

infla

te p

rese

nt c

harg

epc

: pr

esen

t mon

thly

ave

rage

wat

er c

harg

e

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

Setti

ng m

onth

ly a

vera

ge w

ater

cha

rge

(4/5

) in

Phili

ppin

es

c) M

onth

ly a

vera

ge w

ater

cha

rge

with

inco

me

ceili

ng-5

% o

f ave

rage

hou

se in

com

e as

min

imum

cha

rge

c =

(min

+ c

om *

(con

s –10

)) *

r

c : m

onth

ly a

vera

ge w

ater

cha

rge

with

inco

me

ceili

ngm

in: m

inim

um c

harg

e as

“5%

of a

vera

ge h

ouse

inco

me

com

: co

mm

odity

cha

rge

cons

: m

onth

ly a

vera

ge c

onsu

mpt

ion

volu

me

per c

onne

ctio

ns

r: m

onth

ly a

vera

ge w

ater

col

lect

ion

ratio

com

= m

in *

ratio

ratio

= u

nit c

omm

odity

cha

rge

/ uni

t min

imum

cha

rge

Dra

ft at

09/

30/0

7 ©

copy

righ

t Tor

u Su

etak

e, J

FRC

Toky

o O

ffice

-Ple

ase

refe

r wat

er ra

te c

alcu

latio

n m

anua

l pro

vide

d fr

om S

oft

Com

pone

nt P

rogr

am fo

r set

ting

suff

icie

nt w

ater

rate

Idea

l sta

te o

f WU

SC

To p

rovi

de s

afe

wat

er a

ffor

dabl

y in

sta

ble

man

ner

to

max

imum

peo

ple

in t

heir

juris

dict

ion

with

rea

sona

ble

cost

�Id

eal s

tatu

s is

exp

lain

ed w

ith M

issi

onan

d V

isio

n�

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sion

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hat

WU

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ust

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o pr

ovid

e sa

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ater

to

max

imum

peo

ple

in a

rea

sona

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pric

e an

d st

able

m

anne

r�

Vis

ion

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hat

WU

SC w

ant

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e in

the

fu

ture

for

e.g

. be

the

bes

t se

rvic

e pr

ovid

er in

NEP

AL

by 2

0 ye

ars.

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r re

aliz

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this

sta

tus,

WU

SC m

ust

set

targ

etst

ep b

y st

ep

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r e.

g.:

prov

ide

safe

wat

er t

o 75

%

peop

le in

jur

isdi

ctio

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ter

10 y

ears

�Th

e m

eans

for

ach

ievi

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his

idea

l st

atus

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BU

SIN

ESS

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N

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tus

of W

USC

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s Pla

n

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erm

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l sta

tus,

calle

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rget

setti

ng c

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g na

tiona

l pol

icy

and

WU

SC’s

m

anag

emen

t env

ironm

ent

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side

r fac

ility

cap

acity

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gani

zatio

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apab

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an

d fin

anci

al c

apab

ility

fo

r ach

ieve

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USC

man

agem

ent m

odel

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get

Proj

ect(s

)A

nnua

l pla

n

Bus

ines

s pla

n de

cide

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annu

al p

lan,

pro

ject

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d sp

ecia

l tas

ks

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side

r ide

al st

atus

of W

USC

that

ca

n ac

hiev

able

and

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tribu

ting

to

deve

lopm

ent o

f loc

al so

ciet

y an

d im

prov

emen

t of p

eopl

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ife st

anda

rd

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ay n

eces

sary

to e

nhan

cing

3 c

apab

ilitie

sw

ith p

lan

Cap

acity

of

Faci

lity

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agem

ent

of

WU

SCFi

nanc

ial

Cap

abili

ty

Ope

ratio

nal C

apab

ility

-Suf

ficie

nt f

acili

ty

mai

nten

ance

-Kee

p ca

pita

l in

vest

men

t fo

r su

ffic

ient

ly

enha

ncin

g ca

paci

ty

of f

acili

ty-

Trai

ning

/job

pro

cess

sta

ndar

diza

tion

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ruiti

ng r

ight

sta

ff a

nd a

ssig

n to

rig

ht

posi

tion

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ht w

ater

rat

e s

up-

Impr

ovin

g/m

aint

ang

man

agem

ent

effic

ienc

y-

Suf

ficie

nt f

inan

cia

reso

urce

sar

rang

emen

t

CO

NCEP

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FBU

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ESS

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Tech

nica

l pla

n

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ncia

l pla

n

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inis

trativ

e pl

an

Com

mer

cial

pla

n

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ncia

lfe

asib

ility

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udy

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feas

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ines

s pla

nB

udge

t fra

mew

ork

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get

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ect

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ion

plan

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itorin

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alua

tion

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latio

n pr

ojec

tW

ater

dem

and

proj

ectio

nFa

cilit

y im

prov

emen

t pla

n

Num

ber o

f sta

ffM

anag

emen

t eff

icie

ncy

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ber o

f con

nect

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er ra

teR

even

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roje

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n

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enue

and

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endi

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rran

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ets

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wat

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If n

ot w

e su

gges

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or f

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ent

(for

eg:

cons

truc

tion

of n

ew b

ore

wel

l, in

stal

latio

n of

gen

erat

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here

we

can

help

WU

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ake

cost

est

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is in

form

atio

n sh

ould

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show

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bus

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an�

The

capi

tal c

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and

O a

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cos

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so

show

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pla

n

PR

OC

EDU

RE

TO

FOR

MU

LATE

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hnic

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lann

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ject

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of p

opul

atio

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= B

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+PG

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P: b

asel

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popu

latio

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orm

ally

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ata,

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sus

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ulat

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grow

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dat

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s

A: En

gineer

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nuni

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se line

2013

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2015

2016

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rowth

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e ca

n m

ake

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plan

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mid

ter

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for

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ears

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rm)

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ars

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e sh

ould

col

lect

the

pop

ulat

ion

data

fr

om p

ast

5 ye

ars

/10

year

s to

kno

w

the

tren

d of

pop

ulat

ion

grow

th r

ate.

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is in

form

atio

n m

ay b

e co

llect

ed fro

m

VD

C(v

illag

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velo

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t co

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ittee

)

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echn

ical

pla

nnin

g2)

Cov

erag

e ra

tio a

nd p

opul

atio

nse

rved

:PS

= P

oP*S

C

PS: p

opul

atio

n se

rved

PpP:

pop

ulat

ion

SC: S

ervi

ce c

over

age,

dec

ide

base

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pol

icy

A: E

ngin

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g pl

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itB

ase

line

2013

2014

2015

2016

(1) P

opul

atio

n 14

,000

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(2) P

opul

atio

n gr

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0%(3

) Cov

erag

e ra

tio%

60%

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(4) P

opul

atio

n se

rved

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�Ser

vice

cov

erag

e ra

tio d

epen

ds u

pon

polit

ical

co

nditi

on�

Bet

ter

to d

eter

min

e fo

r fir

st f

ive

year

s(m

id

term

) ,t

hen

ten

year

s(lo

ng t

erm

) ,1

5 ye

ars(

far

long

ter

m)

then

adj

ust

to a

nnua

l ba

se ,

e.g

if pr

esen

t is

60%

,set

mid

ter

m

targ

et a

s 65

% a

nd lo

ng t

erm

as

70%

and

far

lo

ng t

erm

as

75%

PR

ESEN

T P

OP

ULA

TIO

N S

ERV

ED C

AN

BE

ALS

O C

ALC

ULA

TED

A

S:

PR

ESEN

T P

OP

ULA

TIO

N S

ERV

ED=

NU

MB

ER O

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VE

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NN

ECTI

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NH

M

AN

HM

=A

VER

AG

E N

UM

BER

OF

HO

US

E M

EMB

ER,V

DC

CA

N P

RO

VID

E TH

IS I

NFO

RM

ATI

ON

0

5,00

0

10,000

15,000

20,000

25,000

30,000

35,000

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2027

(1)�P

opulation

(4)�P

opulation�served

(1) T

echn

ical

pla

nnin

g3)

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er d

eman

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PS*C

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opul

atio

n se

rved

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onsu

mpt

ion,

nor

mal

ly c

onsu

mpt

ion

per c

apita

per

da

y, d

ecid

e by

pol

icy

60 l/

d/c

is m

inim

um, a

nd st

anda

rd is

105

l/d/

cA

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inee

ring

plan

unit

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e lin

e20

1320

1420

1520

16(1

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ulat

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) Pop

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%(4

) Pop

ulat

ion

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ed8,

400

8,82

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415

10,0

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er0

00

00

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546

582

631

683

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S M

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R S

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UM

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LI

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DARD

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S T

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OR

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ELO

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Y�

TEC

HN

ICA

L P

LAN

AIM

S T

O I

NCREA

SE

THE

CO

NSU

MPT

ION

e.

g:if

pres

ent

wat

er c

onsu

mpt

ion

per

day

per

capi

ta is

65

litre

, th

ey d

ecid

e to

mak

e 69

aft

er 5

yea

rs b

y an

nual

ly in

crea

sing

by

1 lit

re

and

this

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how

n in

thi

s pl

an�

WATE

R D

EMAN

D C

ON

SIS

TS O

F D

OM

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C C

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MER

;NO

N D

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ESTI

C

LIKE

HO

TELS

,IN

DU

STR

IES E

TC

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cas

e of

sal

akpu

r,W

USC p

rovi

de

wat

er for

ani

mal

s su

ch a

s :

�30

litr

e/da

y/co

w,1

5 lit

re/d

ay/g

oat

and

shee

p an

d 5

litre

/day

/chi

cken

�In

cha

ndra

gadh

i,WU

SC p

rovi

de w

ater

to

hos

pita

ls,s

choo

ls e

tc

(1)T

echn

ical

pla

nnin

g4)

Con

side

r cap

acity

of f

acili

ty a

nd w

ater

dem

and

-If c

apac

ity w

ould

be

less

than

dem

and,

nee

d en

hanc

emen

t

FC =

Prd

*(1-

NR

W)

FC: C

apac

ity o

f fac

ility

for p

rovi

de w

ater

Prd:

Pro

duct

ion

volu

me

NR

W: N

on R

even

ue W

ater

FC is

mor

e th

an w

ater

dem

and

or n

ot?

A: E

ngin

eerin

g pl

anun

itB

ase

line

2013

2014

2015

2016

(1) P

opul

atio

n 14

,000

14,7

0015

,435

16,2

0717

,017

(2) P

opul

atio

n gr

owth

%5.

0%5.

0%5.

0%5.

0%5.

0%(3

) Cov

erag

e ra

tio%

60%

60%

61%

62%

63%

(4) P

opul

atio

n se

rved

8,40

08,

820

9,41

510

,048

10,7

21- d

omes

tic c

usto

mer

8,40

08,

820

9,41

510

,048

10,7

21- n

on d

omes

tci c

usto

mer

00

00

0(5

) Con

sum

ptio

n/ca

pita

/day

litte

r65

6667

6869

- dom

estic

cus

tom

er65

6667

6869

- non

dom

estc

i cus

tom

er0

00

00

(6) W

ater

Dem

and

cm/d

ay54

658

263

168

374

0- d

omes

tic c

usto

mer

546

582

631

683

740

- non

dom

estc

i cus

tom

er0

00

00

(7) I

ntak

e W

ater

Vol

ume

cm/d

ay62

362

31,

323

1,32

31,

323

(8) P

rodu

ctio

n V

olum

ecm

/day

623

623

1,32

31,

323

1,32

3(9

) UFW

%5%

5%5%

5%5%

(10)

Acc

ount

ing

wat

ercm

/day

592

592

1,25

71,

257

1,25

7(1

1) N

RW

%6%

6%6%

6%6%

(12)

Pos

sible

reve

nue

wat

ercm

/day

586

586

1,24

41,

244

1,24

4

(13)

Fac

ility

impr

ovem

ent (

*1)

,000

RP

3,70

072

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4) P

reve

ntin

g m

aint

enan

ce (*

1),0

00 R

P2,

000

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sub

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l of c

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l inv

estm

ent (

*1)

,000

RP

00

3,70

02,

725

0

0

500

1,00

0

1,50

0

2,00

0

2,50

0

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2027

(6)�W

ater�Dem

and

(8)�P

rodu

ction�Vo

lume

(12)�Po

ssible�revenu

e�water

��Water�dem

and�fro

m�co

mmercia

lvie

w�by�(2

9)�&�(3

1)

�Th

e w

ater

dem

and

mig

ht b

e sc

arci

ty a

t so

me

year

,in

that

per

iod

may

adv

ise

on f

acili

ty im

prov

emen

t su

ch

as:

cons

truc

tion

of n

ew b

ore

wel

l, ne

w s

ubm

ersi

ble

pum

p, g

ener

etor

,pip

elin

e ex

tens

ion

etc.

�Th

e co

st e

stim

atio

n of

the

se c

apita

l cos

t sh

ould

be

men

tione

d on

the

pla

n(W

USC U

sual

ly d

onot

hav

e kn

owle

dge

of c

ost

estim

atio

n, s

o w

e ca

n ad

vise

th

em)

�In

thi

s ye

ar,

requ

ire

huge

inve

stm

ent

calle

d ca

pita

l co

st ,

WU

SC h

ave

to a

rran

ge f

inan

cial

res

ourc

es f

rom

D

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R D

WSS

(1)T

echn

ical

pla

nnin

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t est

imat

ion

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cilit

y im

prov

emen

t

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acilit

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prov

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t of 2

014

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uant

ityU

nit C

ost

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t1)

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ling

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ell

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400

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er p

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ipe

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0%)

224

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ontin

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t sha

re1,

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t: ,0

00 N

RC

ost m

ay n

eces

sary

for r

evie

wed

and

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ated

�U

sual

ly la

rge

scal

e re

habi

litat

ion

and

mai

nten

ance

is d

one

in e

very

10

year

s.�

The

Life

of

subm

ersi

ble

pum

p an

d ge

nera

tor

is g

ener

ally

10

year

s�

For

faci

lity

reha

bilit

atio

n an

d m

aint

enan

ce r

equi

re la

rge

cost

and

it

shou

ld b

e lo

cate

d on

tec

hnic

al p

lan

(1)T

echn

ical

pla

nnin

g

6) O

&M

cos

t- I

f fac

ility

is im

prov

ed, O

&M

cos

t w

ould

be

chan

ged,

mor

e po

wer

and

fu

el fo

r pu

mpi

ng c

ost,

mor

e ch

emic

al,

and

may

nee

d m

ore

pum

p op

erat

or

A: E

ngin

eerin

g pl

anun

itB

ase

line

2013

2014

2015

2016

(1) P

opul

atio

n 14

,000

14,7

0015

,435

16,2

0717

,017

(2) P

opul

atio

n gr

owth

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0%5.

0%5.

0%5.

0%5.

0%(3

) Cov

erag

e ra

tio%

60%

60%

61%

62%

63%

(4) P

opul

atio

n se

rved

8,40

08,

820

9,41

510

,048

10,7

21- d

omes

tic c

usto

mer

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08,

820

9,41

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on d

omes

tci c

usto

mer

00

00

0(5

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sum

ptio

n/ca

pita

/day

litte

r65

6667

6869

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estic

cus

tom

er65

6667

6869

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dom

estc

i cus

tom

er0

00

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ater

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and

cm/d

ay54

658

263

168

374

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omes

tic c

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mer

546

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631

683

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ntak

e W

ater

Vol

ume

cm/d

ay62

362

31,

323

1,32

31,

323

(8) P

rodu

ctio

n V

olum

ecm

/day

623

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1,32

31,

323

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3(9

) UFW

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ount

ing

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ercm

/day

592

592

1,25

71,

257

1,25

7(1

1) N

RW

%6%

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6%6%

(12)

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sible

reve

nue

wat

ercm

/day

586

586

1,24

41,

244

1,24

4

(13)

Fac

ility

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ent (

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reve

ntin

g m

aint

enan

ce (*

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00 R

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000

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sub

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l of c

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l inv

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ent (

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00

3,70

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725

0(1

6) In

flate

d ca

pita

l inv

estm

ent

,000

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079

3,15

50

(17)

Infla

tion

rate

%5%

5%5%

5%5%

(18)

Indi

cato

r for

infla

tion

01

23

4

(19)

Incr

ease

s of

pow

er c

ost (

*1)

,000

NR

/ ydum

my

400

(20)

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ted

(19)

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my

441

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1) P

ower

and

fuel

s fo

r pum

ping

,000

NR

/ y73

276

91,

248

1,31

01,

376

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Incr

ease

s of

che

mic

al c

ost (

*1)

,000

NR

/ydum

my

00

(23)

Infla

ted

(22)

,000

NR

/ydum

my

00

(24)

Che

mic

al fo

r pro

duct

ion

,000

NR

/ y0

00

00

(25)

Incr

ease

s of

spa

re p

arts

, rep

air,

mai

n,00

0 N

R/yd

umm

y30

(26)

Infla

ted

(25)

,000

NR

/ ydum

my

320

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Spa

re p

arts

, rep

air a

nd m

aint

enan

ce,0

00 N

R/y

6871

106

112

117

(27)

O&

M c

ost e

xclu

ding

sal

arie

s an

d ad

m,000

NR

/y80

084

01,

355

1,42

21,

493

CO

MM

ERC

IAL

PLA

N

(2) N

on-te

chni

cal p

lann

ing

1) N

umbe

r of c

onne

ctio

n-U

p to

cap

acity

of f

acili

ty, i

t cou

ld p

ossi

ble

to

incr

easi

ngB

: Cus

tom

er s

ervi

ce p

lan

unit

Bas

e lin

e20

1320

1420

1520

16(2

8) N

umbe

r of a

dditi

onal

con

nect

ion

dum

my

100

100

100

100

(29)

Num

ber o

f act

ive

conn

ectio

n1,

189

1,28

91,

389

1,48

91,

589

�W

e ne

ed t

o kn

ow t

he t

rend

of

incr

emen

t of

con

nect

ion

from

pas

t 5

year

s da

ta

B: C

usto

mer

serv

ice

plan

unit

2007

2008

2009

2010

2011

2012

base

line

(28)

Num

ber o

f add

ition

al c

onne

ctio

n0

350

240

240

240

119

(29)

Num

ber o

f act

ive

conn

ectio

n35

0 59

0 83

0 1,

070

1,18

9 1,

189

0

500

1,00

0

1,50

0

2,00

0

2,50

0

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2027

(6)�W

ater�Dem

and

(8)�P

rodu

ction�Vo

lume

(12)�Possib

le�re

venu

e�water

��Water�dem

and�from

�com

mercial

view

�by�(29)�&�(3

1)

Wat

er d

eman

d ba

sed

on n

umbe

r of c

onne

ctio

n

0

500

1,00

0

1,50

0

2,00

0

2,50

0

3,00

0

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2027

(29)�Num

ber�of�active�conn

ection

(29)�Num

ber�o

f�active�conn

ectio

n

�Com

mer

cial

pla

n m

ainl

y fo

cus

on

addi

tiona

l con

nect

ion

and

wat

er r

ate

and

base

d on

thi

s re

venu

e fr

om s

ales

of

wat

er is

cal

cula

ted

�Th

is in

form

atio

n is

ver

y im

port

ant

for

finan

cial

pla

n�

Des

ign

of w

ater

rat

e is

link

with

fin

anci

al p

lan

(2) N

on-te

chni

cal p

lann

ing

2) W

ater

rate

and

reve

nue

from

sale

s of w

ater

-Min

imum

cha

rge

cove

s fix

ed c

ost

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mod

ity c

harg

e co

vers

flex

ible

cos

t-C

ost i

nclu

ding

dep

reci

atio

n

Rev

S =

((M

in +

Com

*(C

on-1

0))*

NoC

)*C

olE*

12

mon

ths

Rev

S: R

even

ue fr

om sa

les o

f wat

erM

in: M

inim

um c

harg

eC

om: C

omm

odity

cha

rge

Con

: ave

rage

mon

thly

con

sum

ptio

n vo

lum

e pe

r con

nect

ion

NoC

: Num

ber o

f con

nect

ion

Col

E: C

olle

ctio

n ef

ficie

ncy

�W

ater

rat

e is

dec

ided

by

min

imum

and

co

mm

odity

cha

rge

�Ex

ampl

e: J

hapa

ada

pts

8 cu

bic

met

er

and

Mor

ang

adap

ts 1

0 cu

bic

met

er a

s m

inim

um c

harg

e

AI:

adju

stm

ent f

or in

flatio

n an

d in

crea

ses o

f cos

t in

futu

re

-Usi

ng 3

yea

rs a

vera

ge O

&M

cos

t for

targ

et to

be

reco

ver a

nd

setti

ng w

ater

rate

to 3

yea

rs (e

.g.)

O&

M c

ost

O&

M c

ost

O&

M c

ost

O&

M c

ost

3 ye

ars a

vera

ge

�W

hile

set

ting

wat

er r

ate,

avo

id flu

ctua

tion

in

wat

er r

ate

�e.

g. I

f th

e O

and

M c

ost

is in

crea

sing

eve

ry 3

ye

ars

cont

inuo

sly,

then

set

the

wat

er r

ate

aver

age

of 3

yea

rs a

nd in

crea

sing

eve

ry 2

yea

rs�

Rap

id in

crea

se in

wat

er r

ate

mig

ht le

ads

to t

he

user

com

plai

nt a

nd n

egat

ive

impr

essi

on a

bout

W

USC

�W

ater

rat

e se

ttin

g sh

ould

mai

ntai

n po

sitiv

e ca

sh

bala

nce

at t

he e

nd,

if no

t ch

ange

the

wat

er r

ate

�W

ater

rat

e sh

ould

be

set

and

incr

ease

d su

ch

that

rev

enue

fro

m s

ales

of

wat

er c

over

O

and

M c

ost

�But

for

larg

e ca

pita

l inv

estm

ent

reve

nue

from

sal

es o

f w

ater

mig

ht n

ot b

e en

ough

, in

th

at c

ase

they

con

trib

ute

10%

and

for

90

%,t

hey

can

take

gra

nt f

rom

D

WSS/D

O/V

DC

�Th

is g

rant

cos

t sh

ould

be

also

loca

ted

on

busi

ness

pla

n

AS:

adj

ustm

ent f

or a

void

rapi

d fr

actio

n of

wat

er ra

te

-Sm

ooth

ing

and

avoi

d ra

pid

incr

ease

s, id

eally

incr

easi

ng st

able

ra

tio, e

.g. 3

% b

y ev

ery

two

year

s

O&

M c

ost

incl

udin

g pr

even

ting

mai

nten

ance

co

st p

lane

d in

th

is y

ear

O&

M c

ost b

ut

no n

eed

to

incl

udin

g pr

even

ting

mai

nten

ance

co

st th

is y

ear

O&

M c

ost b

ut

no n

eed

to

incl

udin

g pr

even

ting

mai

nten

ance

co

st th

is y

ear

O&

M c

ost

agai

n in

clud

ing

prev

entin

g m

aint

enan

ce

cost

pla

ned

in

this

yea

r

B: C

usto

mer

serv

ice

plan

unit

Bas

e lin

e20

1320

1420

1520

1620

1720

1820

1920

2020

2120

22

(28)

Num

ber o

f add

ition

al c

onne

ctio

ndu

mm

y10

0 10

0 10

0 10

0 10

0 10

0 10

0 10

0 10

0 10

0

(29)

Num

ber o

f act

ive

conn

ectio

n2,

000

2,10

0 2,

200

2,30

0 2,

400

2,50

0 2,

600

2,70

0 2,

800

2,90

0 3,

000

(30)

Ave

rage

fam

ily si

zepe

rson

/fam

ily5

55

55

55

55

55

(31)

Avr

. con

sum

ptio

n pe

r co

nnec

tion

cm/m

onth

1112

1212

1213

1313

1414

14

(32)

Con

firm

atio

n of

(31)

with

(5)

cm/m

ont

h11

12

12

13

13

14

14

14

15

15

16

(33)

Min

imum

cha

rge

volu

me

cm/m

ont

h10

1010

1010

1010

1010

1010

(34)

Wat

er r

ate

(min

imum

cha

rge)

NR

100

100

100

110

110

120

120

140

140

160

160

(35)

Wat

er r

ate

(com

mod

ity c

harg

e 10

-25

)N

R12

12

12

14

14

16

16

18

18

20

20

(35)

Wat

er r

ate

(com

mod

ity c

harg

e 21

-30

)N

R14

1414

20

20

24

24

28

28

32

32

(36)

Col

lect

ion

effic

ienc

y%

98%

98%

98%

98%

98%

98%

98%

98%

98%

98%

98%

(37)

Exp

ecte

d m

onth

ly re

venu

e fr

om sa

les

of w

ater

,000

NR

/mon

th22

0 25

5 26

7 31

1 32

5 41

2 42

8 51

3 58

2 68

2 70

6

(38)

Exp

ecte

d an

nual

reve

nue

from

sale

s of

wat

er,0

00N

R/y

ear2,

634

3,06

2 3,

208

3,73

3 3,

895

4,93

9 5,

137

6,16

0 6,

981

8,18

5 8,

467

Wat

er d

eman

d fr

om c

omm

erci

al v

iew

by

(29)

& (3

1)cm

/day

733

840

880

920

960

1,08

3 1,

127

1,17

0 1,

307

1,35

3 1,

400

CO

MM

ERC

IAL

PLA

N

AD

MIN

ISTR

ATI

VE

PLAN

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cus

on n

umbe

r of

sta

ff c

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la

bor

effic

ienc

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d m

aint

aini

ng q

ualit

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ser

vice

s�

If s

taff is

sho

rtag

e, q

ualit

y is

dro

p, if

ov

er s

taffed

, ef

fect

man

agem

ent

effic

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Non

-tech

nica

l pla

nnin

g�

4) S

taff

ing

�-B

ased

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ent f

or fa

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erat

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ased

on

job

flow

stan

dard

izat

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mpu

teriz

atio

n)�

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ed o

n or

gani

zatio

nal s

tand

ardi

zatio

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ed o

n la

bor e

ffic

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-not

mak

es o

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ng to

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r mai

ntai

ning

qu

ality

of w

ork

�-n

ot to

o m

uch

staf

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-120

to 2

00 c

onne

ctio

ns p

er st

aff

�Fi

rst

deci

de h

ow m

any

num

ber

of t

echn

ical

sta

ff(p

ump

oper

ator

,plu

mbe

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gine

er)

is r

equi

red

depe

ndin

g on

fa

cilit

y bu

t in

cas

e of

WU

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f N

EPAL

engi

neer

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ot y

et

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uite

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Dec

ide

how

man

y nu

mbe

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cus

tom

er s

ervi

ce

cler

k(m

eter

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mbe

r fo

r co

nnec

tion,

cas

hier

) is

re

quired

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als

o de

term

ine

adm

inis

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ive

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ore

keep

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ecur

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arde

ner

etc)

�It

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reco

mm

enda

ble

to c

ontr

ol t

he s

taff

to

obta

in

the

labo

r ef

ficie

ncy

such

as

per

sta

ff c

onn

ecti

on

shou

ld b

e b

etw

een

12

0 a

nd

20

0,i

f p

er

staf

f n

um

ber

of

con

nec

tio

n i

s le

ss t

han

1

20

,it

may

be

ove

rsta

ff o

r ex

ceed

s 2

00

m

igh

t b

e st

aff

sho

rtag

e

Man

agem

ent

Tech

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lC

omm

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dmin

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-Adm

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anni

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ontro

l sta

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ontro

l ass

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ontro

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pla

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oney

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and

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ting

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mai

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Func

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and

func

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abili

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rect

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Gen

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inis

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ive

Div

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Adm

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trat

ive

Cle

rk

Chi

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ivis

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Prop

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per

cash

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lect

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Bill

ing

and

post

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cler

k

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tom

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erk

Met

er r

eade

r

Pum

pop

erat

or

Util

ity m

an

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ber

Stan

dard

Org

aniza

tion

struc

ture

for s

mal

l to

med

ium

wa

ter s

uppl

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stem

staf

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0

****

*

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then

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last

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�Sim

ilarly

this

pla

n in

clud

ed in

flate

d sa

laries

and

infla

ted

adm

inis

trat

ive

cost

�In

crea

sing

sal

arie

s ca

n be

als

o in

clud

e in

thi

s pl

an,

it is

bas

ical

ly d

ecid

ed w

hen

num

ber

of s

taff is

incr

ease

d

C: A

dmin

istra

tive

plan

unit

Bas

elin

e20

1320

1420

1520

1620

1720

1820

1920

2020

2120

22

(39)

Incr

ease

s of s

taff

01

1

(40)

Num

ber o

f sta

ff13

1313

1313

1313

1314

1415

(41)

Incr

easi

ng sa

larie

sN

R/s

taff

0 0

0 0

0 0

0 21

6 0

239

(42)

Infla

ted

(41)

,000

N

R/y

ear

dum

my

0 0

0 0

0 0

0 22

7 0

251

(43)

Sal

arie

s and

wag

es,0

00

NR

/yea

r2,

000

2,10

0 2,

205

2,31

5 2,

431

2,55

3 2,

680

2,81

4 3,

182

3,34

1 3,

759

(44)

Incr

ease

s adm

i cos

t (*

1),0

00

NR

/yea

r20

23

27

31

36

41

47

55

63

73

(45)

Infla

ted

(44)

,000

N

R/y

ear

dum

my

21

24

28

32

37

43

50

58

67

77

(46)

Adm

inis

trativ

e co

st,0

00

NR

/yea

r20

0 23

1 26

7 30

8 35

6 41

1 47

5 54

8 63

3 73

2 84

5

(47)

subt

otal

of s

alar

ies

and

adm

i cos

t,0

00

NR

/yea

r2,

200

2,33

1 2,

472

2,62

3 2,

787

2,96

4 3,

155

3,36

3 3,

816

4,07

3 4,

604

Con

nect

ions

per

st

aff

#/st

aff

154

162

169

177

185

192

200

208

200

207

200

FIN

AN

CIA

LP

LAN

Non

-tech

nica

l pla

nnin

g5)

Fin

anci

al p

lan

-Exp

endi

ture

:-C

apita

l inv

estm

ent (

faci

lity

impr

ovem

ent)

-Ope

ratio

n an

d m

aint

enan

ce c

ost (

sala

ries,

pow

er a

nd

fuel

of p

umpi

ng, c

hem

ical

for p

urifi

catio

n, sp

are

parts

, re

pair

and

mai

nten

ance

and

off

ice

man

agem

ent c

ost)

-Fin

anci

al c

ost,

if an

y-R

even

ue-S

ales

of w

ater

and

oth

er o

pera

tiona

l rev

enue

-gra

nt, s

ubsi

diar

y-l

oan

disb

urse

men

t

D: F

inan

cial

pla

nun

itB

ase

line

2013

2014

2015

2016

2017

(48)

Rev

enue

from

sal

es o

f wat

er,0

00 N

R/ y

1,85

12,

228

2,45

03,

250

3,53

64,

251

- dom

estic

cus

tom

er1,

851

2,22

82,

450

3,25

03,

536

4,25

1- n

on d

omes

tci c

usto

mer

(49)

Rev

enue

from

oth

ers

,000

NR

/ y57

966

873

597

51,

061

1,27

5(5

0) R

even

ue fr

om o

pera

tiona

l act

ivity

,000

NR

/ y2,

430

2,89

73,

185

4,22

54,

596

5,52

6(5

1) S

alar

ies

,000

NR

/ y73

31,

968

2,36

12,

479

2,92

93,

075

(52)

Pow

er,0

00 N

R/ y

732

769

1,24

81,

310

1,37

61,

445

(53)

Che

mic

als

,000

NR

/ y0

00

00

0(5

4) S

pare

par

ts, m

aint

enan

ce a

nd re

pair

,000

NR

/ y68

7110

611

211

712

3(5

5) O

ther

O&

M a

nd a

dmin

istra

tion

,000

NR

/ y68

219

322

325

729

734

3(5

6) E

xpen

ditu

re fo

r ope

ratio

nal a

ctiv

ity,0

00 N

R/ y

2,21

53,

001

3,93

84,

159

4,71

94,

986

(57)

Cas

h ba

lanc

e of

ope

ratio

nal a

ctiv

itie s

,000

NR

/y21

5-1

04-7

5366

-123

540

(58)

Rev

enue

for c

apita

l inv

estm

ent

,000

NR

/y18

80

2,04

02,

839

00

(59)

Cap

ital e

xpen

ditu

re,0

00 N

R/ y

00

4,07

93,

155

00

(60)

Rev

enue

from

fina

ncia

l act

ivity

,000

NR

/ y14

0(6

1) F

inan

cial

cos

t,0

00 N

R/ y

9(6

2) R

even

ue,0

00 N

R/ y

2,75

82,

897

5,22

57,

064

4,59

65,

526

(63)

Exp

endi

ture

,000

NR

/ y2,

224

3,00

18,

018

7,31

34,

719

4,98

6(6

4) C

ash

bala

nce

,000

NR

534

-104

-2,7

93-2

49-1

2354

0(6

5) E

nd b

alan

ce,0

00 N

R3,

286

3,18

238

914

017

557

0

2,00

0

4,00

0

6,00

0

8,00

0

10,000

12,000

14,000

16,000

18,000

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2027

(62)�Reven

ue

(63)�Expen

diture

Revenu

eand�Expe

nditu

re�includ

ing�capital�expenditure

Non

-tech

nica

l pla

nnin

g6)

Fin

anci

al re

sour

ces a

rran

gem

ent

-Gra

nt (i

n m

any

case

)-Z

ero

inte

rest

loan

-Low

inte

rest

loan

-Dep

osit

-Sha

re h

old

amon

g m

embe

rs

50%

vs.

50%

in S

hala

kpur

WU

SC60

% v

s. 40

% in

Urla

bari

WU

SCaf

ter 3

yea

rs o

f con

stru

ctio

n pr

ojec

t acc

ompl

ishe

d,

shar

e 50

% o

f the

pro

fit w

ith sh

are

hold

er a

nd W

USC

�Fi

nanc

ial p

lan

mai

nly

focu

s on

rev

enue

and

ex

pend

iture

, re

venu

e of

sal

es o

f w

ater

but

it

may

not

be

suff

icie

nt m

ainl

y du

ring

cap

ital

inve

stm

ent,

so

in t

his

case

may

req

uire

d gr

ant

or lo

an�

If W

USC t

ake

loan

, fin

anci

al c

ost

is e

mer

ged

and

shou

ld b

e in

clud

ed in

fin

anci

al p

lan

�En

d ba

lanc

e m

ay b

ette

r ke

ep a

t le

ast

3-5%

posi

tive

agai

nst

reve

nue

from

sal

es o

f w

ater

(t

his

is c

ash

on h

and

for

emer

genc

y)

�Ex

pend

iture

is e

scal

atin

g w

ith in

flatio

n ra

te (

thou

gh a

djus

t w

hen

in c

apita

l in

vest

men

t an

d w

hen

incr

easi

ng n

umbe

r of

sta

ff)

�-

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ity c

ontr

ibut

ion

is r

equi

red

as

min

imum

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n fo

r gr

ant

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DW

SS

�-1

0% g

rant

may

exp

ecte

d as

con

stru

ctio

n w

hen

WU

SC t

ry t

o co

nstr

uct

by

them

selv

es

�Fi

nanc

ial f

easi

bilit

y is

che

cked

with

end

ba

lanc

e, if

not

fea

sibl

e re

che

ck t

he

tech

nica

l pla

n an

d co

mm

erci

al p

lan

�Cha

nge

the

scop

e of

act

iviti

es s

uch

as:

post

pone

d of

pip

elin

e ex

tens

ion

of

pipe

line

for

cert

ain

year

etc

�Po

stpo

ned

the

faci

lity

impr

ovem

ent

plan

ch

ange

the

sco

pe o

f ca

pita

l inv

estm

ent

�In

crea

se w

ater

rat

e

�Aft

er f

inan

cial

pla

n be

com

es f

easi

ble,

co

mpi

le a

ll th

e da

ta a

nd B

USIN

ESS P

LAN

is

prep

ared

�BU

SIN

ESS P

LAN

is im

plem

ente

d in

ter

ms

of

budg

et f

ram

ewor

k, p

roje

ct e

tc�

Bus

ines

s pl

an s

houl

d be

rev

iew

ed s

uch

that

it

is im

plem

ente

d in

rig

ht t

ruck

or

not,

it c

an

be d

one

thro

ugh

MO

NIT

OR

ING

AN

D

EVA

LUA

TIO

N

THAN

K Y

OU

1

Dhulabari Site Survey Report

November 15, 2011

Intake Site

Intake Site Intake Site

2

Intake Site Inside Cannel

Cannel at Intake Site Cannel at Intake Site

3

Disconnected Pipeline

• Cut Law Water Transmission Pipe (WUSC)

Missing!


Water Wasting in Receiving Chamber

Dhulabari Pipe200mm dia.

JICA Pipe160mm dia.


Water Wasting

4

Information of Pipelines

• To maintain• To repair• To confirm locations• To plan pipes• To eliminate dead ends

Draft Guideline for

WUSC Management Model and Support Model

(Draft 11/15/2012)

Summary of WUSC management model

- Management essentially means manage PDCA cycle - To-Be model of WUSC is:

* Provide safe water, affordably, stable way to maximum people with reasonable price

* Manage efficiently (NRW<15%, etc.)* Financially always maintaining positive cash balance* Gradually introduced full cost recovery

- For realize To-Be, consider:* Capacity of facility* Financial capability* Operational capability

* Institutional setup* Business operational skill* Leadership and problem solving skill* Computerization

- For strengthening functional capability:* Job process standardization using SOP, manual and guideline and training

Summary of WUSC support model

- Supporting implementation of WUSC’s business plan- Support to:

(1) Advisory service * Provide management advisory* Provide technical advisory* Provide financial advisory(2) Provide financial assistance* Grant/ zero interest or low interest loan* Windows of other financial assistance program(3) Provide physical assistance (facility and material)(4) Provide chance of information exchange

and make success to implementing and realize their To-Be

Agenda

1.Some misunderstanding to management model2.WUSC management model3.WUSC operational capability strengthening model4.WUSC support model5. M&E

1. Some misunderstanding to management model

- SOP or standardized job process is not management model- There is no SOP for management, because management is adaptation to management environment- There is standard- There is best practice- But planning and skill are necessary for adaptation to management environment

- Business plan is not management model- It is method/approach for realize ideal status

2. WUSC management model

Ideal state of WUSC-WUSC provides safe water affordably in stable manner, to maximum people in their jurisdiction with reasonable cost

Realized targets mentioned on the business plan- Coverage ratio- Production and distribution capability of safe water- Management efficiency- Financial capabilityetc.


- Safe water: Water quality test meets WHO standards?- Affordably: 125 litter per capita per day (e.g.), but requires sufficient capacity of facility- In stable manner: 24 hours water supply with sufficient pressure.), but requires sufficient capacity of facility (e.g. 25 litter per second pumping)- To maximum people: 100% service coverage ratio- Reasonable cost: 50 Rupee for first 8 cubic meters (e.g.), but this requires efficient management with sufficient financial capability (e.g. NRW is less than 15%)


Realize the target mentioned on their business plan- Coverage ratio- Production and distribution capability of safe water- Management efficiency- Financial capabilityet.

Realizes business plan means:- Capacity of Facility- Financial Capability- Operational Capability

Managementof

WUSC

Operational Capability

Capacity of Facility

FinancialCapability


- For realizing ideal status, it may necessary to enhancing 3 capabilities

Water Demand

Capacity of facility


- Service coverage- Population served- Consumption per capita

per day

- Water resources- Capacity of intake facility- Capacity of purification

facility- Capacity of pipeline

network- Leakage and loss- NRW/UFW


For achieving, always capacity of facility is equal or exceed with water demand:

-Keep maintaining facility in best condition-Keep investing for enhance capacity of facility (with construction of new facility, rehabilitation, renovation using capital investment)-and these two are main objectives for achieve in technical

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Baseline

2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026

(6)Water Demand

(8)ProductionVolume

(12)Possiblerevenuewater

Water demandfromcommercial viewby(29)&(31)

Case of Lakhanpur WUSC

Install generator andrepair brokenpumpPumping10hours/dayto18hoursaday

Drillingnewboreholeandinstall additional submersiblepumpPumping15litter per secondto30litter per second

Financial capability

Financial Demand Financial capability

(Capital cost)- Cost of construction project- Cost of building and office furniture - Cost of vehicles (Operational cost)- Salaries and wages- Power and fuel for pumping- Chemical- Repair and maintenance- Office management(Other cost)- Financial cost, if any

- Revenue from sales of water and service- Water rate- Collection efficiency

- Revenue from annual membership due- Grant and subsidiary- Deposit- Accounting accuracy- Loan repayment, if any

Financial capability

For achieving, always financial capability is equal or exceed with financial demand:

-Maintaining water rate in sufficient level (for improving water rate time to time) for cost recovery of operational cost (and full/part of capital cost)-Arrange necessary capital cost with grant, subsidiary, zero or low interest loan, deposit/donation, if revenue from sales of water is not enough-Maintaining cash balance always in positive. Never ever be negative cash balance. -and these two are main objective for achieves in financial plan,and roles of top management.


40%of capital cost needtobesupportedbygrant, formaintainingpositivecashbalanceonhand

Couldprovidefull cost fromWUSC,however,expectfinancial support as10%grant

D: Financial plan unit Base line 2013 2014 2015 2016 2017 2018 2019(48) Revenue from sales of water ,000 NR/y 1,143 1,494 1,708 2,540 3,052 3,939 4,593 4,701- domestic customer- non domestci customer(49) Revenue from others ,000 NR/y 484 418 478 711 854 1,103 1,286 1,316(50) Revenue from operational activity ,000 NR/y 1,874 1,912 2,186 3,251 3,906 5,042 5,880 6,017(51) Salaries ,000 NR/y 192 269 353 445 545 668 801 946(52) Power ,000 NR/y 163 171 179 286 300 422 443 465(53) Chemicals ,000 NR/y 63 82 86 112 118 124 130 136(54) Spare parts, maintenance and repair ,000 NR/y 55 52 55 120 126 133 139 146(55) Other O&M and administration ,000 NR/y 167 193 223 257 297 343 396 458(56) Expenditure for operational activity ,000 NR/y 639 767 896 1,220 1,386 1,689 1,910 2,152(57) Cash balance of operational activities ,000 NR/y 1,234 1,146 1,290 2,031 2,520 3,353 3,970 3,865

(58) Revenue for capital investment ,000 NR/y 188 0 0 4,012 0 686 0 0(59) Capital expenditure ,000 NR/y 0 0 0 10,031 0 6,860 0 0(60) Revenue from financial activity ,000 NR/y 140(61) Financial cost ,000 NR/y 9(62) Revenue ,000 NR/y 2,202 1,912 2,186 7,264 3,906 5,728 5,880 6,017(63) Expenditure ,000 NR/y 648 767 896 11,251 1,386 8,549 1,910 2,152(64) Cash balance ,000 NR 1,553 1,146 1,290 -3,987 2,520 -2,821 3,970 3,865(65) End balance ,000 NR 3,182 4,328 5,617 1,630 4,150 1,329 5,299 9,164

0

20

40

60

80

100

120

140

160

Baseline

2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026

(34)Waterrate(minimumcharge)

(34)Water rate(minimumcharge)


10Rupeeincreasefor cover capital cost

Operational capability

Demand of operationalcapability

Operationalcapability

- Institutional requirement- Functional requirement- Requirement of leadership, negotiation and problem solving skill- Requirement of skills on business transaction management regarding speed, timeliness, accuracy and handling large volume transaction

- Fine institutional set up- Strengthening functional capability

- business process standardization - training for skill up

- Strengthening leadership skill- Computerization for improving accuracy, speed and capability for handling large volume business transaction as well as business process standardization

Operational capability

For achieving, always operational capability is equal or exceed with operational demand:

-Standardizing job process-Recruit and assign right person to right position-Keep training/re-training and maintaining skill and knowledge of staff in standard level-Maintaining sufficient size of organization regarding volume andquality of work-Maintaining morale and motivation of staff with sufficient incentive-Maintaining labor efficiency and quality of service to user morethan standard level-Governing and controlling quality of workand these are main objectives and roles of HRM and HRD plan.


- For enhancing organizational capability, standardization may useful approach

Standardization determined by SOP, manual and

guidelineJob

- Organizational structure/team structure

- Job flow- Protocol- Format- Required minimum skill

- Team formation- Job process standardization- Using standard format- Training based on SOP, manual

and guideline- Computerization

Managementof

WUSC



FinancialCapability


- For realizing ideal status, it may necessary to enhancing 3 capabilities with plan

Sufficient facilitymaintenanceKeepcapitalinvestment forsufficientlyenhancingcapacityof facility

Right water rateset upImproving/maintainingmanagement efficiencySufficient financialresourcesarrangement

TrainingRecruitingright staff andassigntoright position

Ideal status of WUSC

Target setting

Business Plan

Determine ideal status, called target setting considering national policy and WUSC’smanagement environment

Consider facility capacity, organizational capability and financial capability for achieve targets


Budget Project(s)Annual plan

Business plan decide framework of budget, annual plan, project and special tasks

Consider ideal status of WUSC that can achievable and contributing to development of local society and improvement of people’s life standard

Technical plan

Financial plan

Administrative plan

Commercial plan

Financialfeasibility

studyNot feasible Feasible

Business planBudget frameworkBudgetProjectAction planMonitoring and Evaluation

Population projectWater demand projectionFacility improvement plan

Number of staffManagement efficiency

Number of connectionWater rateRevenue projection

Revenue and expenditure Arrangement of financial resources

Targets

Targets- Production- Revenue- NRWetc.

Targets


- Business plan

- Annual plan- Budget

- Project- Special tasks- Budget control

Update/revise business plan based on review/evaluation, if necessary

PlanningTake

NecessaryAction

Monitoring and Evaluation

(Check)

Implementation(Do)

PDCA cycle management for achieve ideal statusP: PlanningD: Do, implementingC: Check, monitoring an evaluationA: Act, take necessary action for keep implementation on right truck

2. WUSC management model – business plan

PlanningTake

NecessaryAction


(Check)

Implementation(Do)

P: Planning- Analyze the management environment- Find and determined issues and problems that makes hinder for realize the To-Be of target WUSC- Find solutions to issues and problems- Incorporate solution with business plan


PlanningTake

NecessaryAction


(Check)

Implementation(Do)

D: Do, implementing- Prepare action plan (or PO: Plan of Operation)- Execute action plan as part of activities in the business plan


PlanningTake

NecessaryAction


(Check)

Implementation(Do)

C: Check, monitoring an evaluation- Monitoring progress and achievement of action plan- Monitoring performance and resultsboth with:

- Monthly (monthly report)- Quarterly and semi-annually (quarterly report)- Annually (annual report)


PlanningTake

NecessaryAction


(Check)

Implementation(Do)

A: Act, take necessary action for keep implementation on right truck

- Is it necessary to change the action plan and business plan?

- Is it necessary to adjust implementation?- Is it necessary to adjust M&E indicator?


Management Committee(Policy making/Supervising

Organization)

User(Beneficially)

Staff Organization(Operational Organization)

- Capable on policy making - Capable on governing

- Capable on operating water supply system

- Cooperative to water supply system

3.WUSC operational capability strengthening model

Well governing management

Supportive user

Capable organization

Management Committee(Policy making/Supervising

Organization)

Capacity Development ModelTraining to Management Layers

User(Beneficially)

Staff Organization(Operational Organization)

- Training on policy making/supervising for management committee member

- Introductory training for new members

- Training for strengthening operational capability

- Awareness program including roles of water supply for getting their understanding and support

3. WUSC operational capability strengthening model

Functional- Knowledge- Experience- Capability

Mental- Knowledge- Experience- Capability- Attitudes for work

Institutional- System- Capability of management using institutional system

Computerization-Speed, volume and accuracy-Standardization

3. WUSC Operational capability strengthening modelTarget WUSC has sufficient institutional system and the utilize effectively for their management and business operation

Management of target WUSC has sufficient mental capability and initiate leadership or maintaining morale of their staff

Computerizing is recommend for standardizing business process and improve efficiency, accuracy and speed

Target WUSC has sufficient functional capability and achieves mission, provide safe water affordably, in stable way to maximum people with reasonable price

Institutional set up

- Bylaw- Technical guidelines and manuals

- Design principles and standards- Procurement and bidding principles- Facility maintenance and operation

manual- Plan

- Technical improvement plan- Record and journals, reports

- Intake daily report- Production daily report- Distribution daily report- Operation daily report- Technical monthly report

- Bylaw- Staff regulation- Job description- Guidelines and principles, manuals

- Business planning guideline- Accounting standard and principles- Budgeting guideline- Performance appraisal/ evaluation

guideline- Procurement and stock control manual

- Plans- Business plan- Budget

- Record and journal, reports- Monthly report- Financial statements and audit report- Annual report- Internal audit report

Bylaw

Job Description Plans

Staff Regulation

Standard/Guideline/Principles

FormatReports

What activity staff should be do

- How staff should be work

What activity should be done

- These must monitoring

How activity should be control their quality

- These must be standardize

Institutional system manage quality of work

Institutional set up Boardof director

General Manager

ChiefAdministrativeDivision

AdministrativeClerk

Chief O&MDivision

Chief CommercialDivision

Bookkeeper

Propertycustodian/stockkeeper

casher Bill collector

Billingandpostingclerk

Customer serviceclerk

Meter reader

Pumpoperator

Utilityman

Plumber

Standard Organization structure for small to medium water supply system staff 5-20

****

*

***

**

**** *

*******

****

**** **** ****

* First hire** next hire*** then hire**** lastly hire

Technical area- Technical planning- Intake facility maintenance- Purification facility

maintenance- Water quality management- Transmission/distribution

facility maintenance- Water meter maintenance- Leakage repair- Sanitation facility construction

and maintenance

Non Technical area- Business planning- Operation

- user services- marketing- connection/disconnection- water rate setting- Billing and collection- User complaints management- Awareness program

- Administrative works- HRM and payroll, performance appliance- HRD- Procurement and stock control

- Financial- Cashier’s job- Bookkeeping- Accounting and financial reporting- Budgeting and budget control

- Administration- Monthly reporting- Annual reporting

Functional capability

Management

TechnicalCommercialAdministrative

- Administrative planning- Control staff- Control asset- Control expenses

- Commercial planning- Provide service- Collecting money for service and products

- Engineering planning- Constructing facility- Operating and maintaining facility

- Business planning- Monitoring operation and performances

Functions and functional capability

- For enhancing functional capability, standardization may useful approach

Standardization determined by SOP, manual and

guidelineJob

- Organizational structure/team structure

- Job flow- Protocol- Format- Required minimum skill

- Team formation- Job process standardization- Using standard format- Training based on SOP, manual

and guideline- Computerization

Leadership and problem solving skills- Leadership

- Leadership- Motivating staff

- Corporate communication- Negotiation techniques- Conflict mitigation

- Risk Management- Risk management and contingency

planning

- Problem solving techniques and methodology

- PDCA cycle management- Critical thinking- Logical thinking and PCM (Project

Cycle Management)- TQC/QC, TOC

- Sufficient leadership and negotiation/ good communication skill plus problem solving skill may necessary for carry on business plan with standardized functional capability

Manage and operation of organizational activity

Leadership, communication and problem solving

capability - Leading to right direction- Motivating people to move to

positive way for harmonization and cooperation

- Solve bottleneck and manage job flow smooth and efficient

Computerization

- Facility management system- Pipeline map system

- CAD- Hydraulic analysis system- Network analysis system

- MIS- Accounting system

- Bookkeeping- Account Payable- Account Receivable- Asset management- Financial reporting and analysis

- Billing - Billing and collection

- Payroll and HRM- Procurement and stock control

Computerization improve speed, accuracy and handling large volume of business transaction as well as job flow standardization

Supporting material for WUSC management model

(1) SOP- Operation and Maintenance of Water Distribution Facilities- Water Meter Reading and Management for Water Meter Accuracy - Water Quality Checking and Monitoring

(2) Draft guideline and manual- Draft manual for user complaints management- Draft guideline for annual report- Introducing problem solving techniques using PCM

(3) Workshop material and samples- Business planning (technical planning)- Business planning (non-technical planning)- Sample of business plan (Dhulabari WUSC)- Monthly report- WUSC management model and support model- Awareness program

Comments for micro WUSC:

-These model and sample is for small and medium size WUSC, not for micro size WUSC, less than 5 staff and less than 500 connections- For micro size WUSC, it may need different approach

Stage of organizational development:

Stage-1: microStaff is less than 5, connection is

less than 500

Stage-2: smallStaff is 5-10, connection is

500-1,500

Stage-3: medium Staff is 10-15, connection is

1,500-3,000

Evolving by local socio-economicdevelopment

- Institutional set up- Business planning- SOP based capacity development- Computerization on billing/accounting

- SOP based capacity development by OJT- Should focus ensure O&M- It may too early to introduce business plan or

5 years plan is enough

- Institutional strengthening- Business planning- SOP + application based capacity development- Computerization is essential

Boardof director

General Manager

Bookkeeper Meter reader Pumpoperator Plumber

Organization structure for small to medium water supply system staff 5-6

Flat, though recommends to consider structure

Management Model of WUSC (Institutional) set up for organization of 5-6 staffs

Technical area- Bylaw- Technical guidelines and manuals

- Facility maintenance and operation manual (SOP)- Record and journals, reports

- Production daily report- Pump operation daily report- Technical monthly report

Non-technical area- Bylaw- Staff regulation- Job description- Budget- Record and journal, reports

- Monthly report- Financial statements and audit report- Annual report

Technical area- Facility operation and

maintenance skill with SOP- Water meter maintenance- Leakage repair- Sanitation facility construction

and maintenance

Non Technical area- Connection/disconnection- Water rate setting- Billing and collection- Awareness program- Procurement and stock control- Financial

- Cashier’s job- Bookkeeping- Accounting and financial reporting- Budgeting and budget control

- Administration- Monthly reporting- Annual reporting

Management Model of WUSC (Functional capability) set up for organization staff is 5-6

Management Model of WUSC (Mental) for small organization

- Leadership- Leadership- Motivating staff

- Corporate communication- Negotiation techniques- Conflict mitigation

- Risk Management- Contingency planning

Simple knowledge and skill are recommendable. Also simple contingency plan for prepare natural calamity is recommendable.

Management Model of WUSC (Computerization) for small organization

- Accounting system- Bookkeeping- Financial reporting

- Billing - Billing and collection

Computerization in these area are recommendable, for accuracy and utilize data for planning, but basically daily activity are carried manually

4. WUSC support model

Reality

Realize To-Be status after considering reality and management environment

Business plan

Support to WUSC:(1)Management consulting service(2)Financial assistance(3)Material support(4)Information exchange

WUSC

4. WUSC support modelSupport to WUSC:(1) Management consultation- Advise on institutional build up - Advise on strengthening/support functional capability

- Management advisory- Technical advisory (advise/assistance to

design/cost estimation, technical plan) - Financial advisory (advise to financial plan, water

rate setting, financial resources arrangement, window of aids)

- Advise on HRD- Recommend training course of CHRDC- Provide training/workshop in District- Provide OJT

4. WUSC support modelSupport to WUSC:(2) Financial support- Provide financial assistance for start up the business- Provide grant to facility improvement (rehabilitation/expansion)- Provide low interest rate loan (zero interest/less than 5% for more than 10 years, e.g.)- Introduce aids (as windows, including recommending to agencies, under writing, e.g. ADB/WB/KfW/NGO)- But financial assistance should consider business plan of WUSC*)

*) DWSS/WSSDO and WUSC should discuss based on the business plan


Support to WUSC:(3) Material support- Provide material- Provide physical facilities

(4) Information exchange- Provide place and chance for socialization/ information exchange between WUSCs, or between DO and WUSCs

Business plan of WUSC




Budget of WSSDO/DWSS

Financial, physical and material assistance based on WUSC’s business plan


Managementof

WUSC



FinancialCapability

Technicaladvise/assistanceoftechnical planningTechnical adviseonfacilitydesign/cost estimationAdvise/ recommendationonfacilityoperationProvidetechnical/engineeringtraining

Adviseonfinancial planningAdviseonwater ratesettingProvideaccounting/financial managementtrainingProvidegrant/ lowinterestrate loan/ material supplyIntroduce/under writingother financial aidprogram

Providetrainingprograms(CHRDC/workshop/OJT)


5. M&E

Recommend:- Monthly review by WUSC based on monthly report- Annual review jointly by WUSC and DO, based on annual report

Monthly data sheet

Annual report

Monitoring and evaluation

assessment

Revise of business plan

- Monitoring performance indicator monthly with monthly data sheet

- Evaluating performance annually with accumulated monthly data sheet and analysis are mentioned on annual report

- Assess performance when revise business plan. Business plan shall revise when significant change may/is happen, or end of target year

5. M&E

target JAN FEB MAR APR MAY JUN(1) User services 1) Number of active connection 2,000 2) Population served 10,000 3) Service coverage (%) 65 4) Water supply service hours (hrs) 18 5) Number of complaints accepted 6) Number of complaints solved 7) User complaint solving ratio (%) 95%(2) Water supply 1) Number of sample test 2) Number of sample test meet quality standard 3) Quality standard meet ratio (%) 95% 4) Production volume (c.m.) 5) Revenue water volume (c.m.) 6) Average consumptio volume per connection (c.m./month) 15 6) Number of leakage repair(3) Management efficiency 1) NRW (%) 20 2) Collection efficiency (Y-T-D) (%) 95 3) Connections per staff 150 4) Operational ratio (%) 200%(4) Financial performance 1) Revenue (,000 R) 2) Disbursement (,000 R) 3) Cash balance (,000 R) positive 4) End balance (,000 R)(5) HRM 1) Number of staff

5. M&E

Monitoring sample format

Assessment:(1) Achievement of previous plan- Progress of construction project- Connection- Water consumption(2) Improvement of efficiency target- Water quality meet rate- NRW, connection per staff, collection efficiency- User complaints response rate

5. M&E

Summary of WUSC management model

- Management essentially means manage PDCA cycle - To-Be model of WUSC is:

* Provide safe water, affordably, stable way to maximum people with reasonable price

* Manage efficiently (NRW<15%, etc.)* Financially always maintaining positive cash balance* Gradually introduced full cost recovery

- For realize To-Be, consider:* Capacity of facility* Financial capability* Operational capability

* Institutional setup* Business operational skill* Leadership and problem solving skill* Computerization

- For strengthening functional capability:* Job process standardization using SOP, manual and guideline and training

Summary of WUSC support model

- Supporting implementation of WUSC’s business plan- Support to:

(1) Advisory service * Provide management advisory* Provide technical advisory* Provide financial advisory(2) Provide financial assistance* Grant/ zero interest or low interest loan* Windows of other financial assistance program(3) Provide physical assistance (facility and material)(4) Provide chance of information exchange

and make success to implementing and realize their To-Be

the project for capacity development on water …

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